Auto Europe
- North America
- Central America
THRIFTY SPAIN CUSTOMER REVIEWS
- 7.8
- 8.1
- 8.9
- 9.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
THRIFTY SPAIN Car Rental Reviews
Average Rating for Thrifty :
GERONA, ES - Reviewed by JULIAN - 17 August 2025
" Very happy with the whole process from booking to pick up to return. Have used Auto Europe and Thrifty many times and it has aways been a positive experience. "
" Car was exactly as booked, in perfect condition. Staff very helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by FINBAR - 06 August 2025
" Terrible experience...feel like I was the victim of a scam "
" I feel like I was ripped off and made to take additional insurance which I had bought already through auto europe "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GEORGE - 12 July 2025
" Easy "
" Both check in and return were such smooth processes. Particular mention to Cristina "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by ROY - 12 June 2025
" I've used Autoeurope for years and have no reason to change. Long may it last. "
" No issues, it did as it said on the tin! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MARK - 02 May 2025
" BANDIDOS Very sneaky company hit with €285 cleaning fee after I left the country "
" Got charged €285 to clean the car 85 of which was taxs not disclosed at time of purchase very sneaky also no option to drop car at any other drop off "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JULIAN - 21 April 2025
" Great website. Easy booking process. "
" Efficient, courteous and honest service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANNE - 14 April 2025
" Great rate Great car Easy drop off "
" Customer service tried to sell me more insurance but I declined. She got somewhat irritated but I stuck with my decision. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PETER - 13 April 2025
" A little vague at drop off said my deposit would be refunded in a few days but did not provide paper work to confirm. On past experience that concerns me and the reason I go with auto Europe nearly all the time. "
" Convenient and relatively smooth as car hire by nature doesn't tend to be for some reason "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PAUL - 12 April 2025
" All was good with Auto Europe and the booking "
" The location of the car pick-up was up a steep hill which was difficult after a long flight and someone with mobility difficulties. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by SEAN - 23 March 2025
" I always book through autoeurope but the car rental companies always try to sell extra insurance - autoeurope should sell an annual excess package that covers a year an not individual car rental "
" It ended up with the Hertz desk representing Thrifty - rep was a bit pushy with trying to push extra insurance but I already had full cover with auroeurope - there is no need for that sales pitch - it's off putting - they should trust auroeurope cover "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANTHONY - 09 January 2025
" Overall good once at the counter. "
" Only problem was there was a lot of people waiting to collect cars waiting for 35 minutes but once at the counter we were away in 10 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BRENDAN - 21 December 2024
" This is a good aggregator website and generally gives competitive prices. "
" Car had lots of scratches that were not noted on the contract. I took pictures when taking the car out, but I missed one that the return agent spotted. She was fine about it and didn't charge me. However the problem is that the pick-up point is indoors, and the light is not good enough to clearly spot every blemish. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by JOHN - 19 May 2024
" Simple "
" Rental process was easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SANTIAGO, ES - Reviewed by DANIEL - 10 April 2024
" Very happy "
" I often rent cars with Hertz group through Auto Europe and have been very satisfied with both service and the vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ALLAERT - 06 April 2024
" When picking the car and rental company in the website it would be useful to indicate how quickly this company typically handles the car rents, i.e. the waiting time to be expected at the desk. "
" Had to wait nearly 2 hours at pickup in a massive queue at the rental desk (this was the Hertz desk who also handle Thrifty). There were more rental companies in the area and they were all quiet. I've been renting cars now on a very regular basis (multiple times per year) for the past 30 years and have never experienced such a long wait before. In fairness the 1 person at the desk was doing all he could, but there were clearly not enough people to handle to customers. Initially there were 2 agents but one of them went home at some point, which was hard to stomach with a queue that went all the way to the end of the arrivals hall and around the corner. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SANTANDER, ES - Reviewed by DAVID - 22 February 2024
" Concerned about the difficulty of making an insurance claim. Very laborious with a website that won't accept uploads of documents. Will have to print out and send to UK address. "
" Pleasant, efficient staff. Even made the experience of charging for damage to the car pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MANFRED - 02 November 2023
" we have many many years of car hire experience and no the pitfalls. we distinctly refused extra cover = we have our own cover. however, we were still charged. it was impossible to read the printing on the receipt we signed in the dimly lit arrivals hall on badly printed paper. this should not have happened that we were charged "
" we were charged super cover at airport despite clearly refusing it = very disappointing "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by STEPHEN - 21 September 2023
" Perfect. "
" Everything was perfect, from efficient friendly staff to clean new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by RAY - 12 September 2023
" As above "
" The only issue was with the long waiting time to process the admin when picking up the car. There was a queue, just 2 staff available, and each customer's admin was extremely slow to process. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GERONA, ES - Reviewed by KARL - 15 August 2023
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by KEVIN - 05 August 2023
" Great experience I will be back in the future "
" Speed at which I got the car from the moment I got to the counter was excellent . Cost of the hire was second to none "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALMERIA, ES - Reviewed by MATTEO - 04 August 2023
" Only thing is the drop off had no personnel at the car park, despite being a normal working hour: daytime on Monday. "
" Car was good, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by NOEL - 05 July 2023
" The entire experience was excellent "
" It was very fast check in for the car Car was in perfect condition 2 minutes walk from the terminal to the car and staff were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by AVRAHAM - 03 June 2023
" This time very bad! The respond I get from my complant are from deth pepole that dont' understend the harm thay are doing to the company. Will never take a car at Auto Europa again after working with it for meny years. "
" I paid 118 Euro moor then I should have on this rental. Up graded a car for that price and got the car I was upgraded from for a highter price. Shame on you!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 4
TENERIFE, ES - Reviewed by VITALIJS - 23 May 2023
" With auto Europe about 15 years, no complaints at all. "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by AVRAHAM - 14 May 2023
" I did. "
" Hi, I would like to make a complaint. I orderd a Relult Espas and got Volxvagon Cady for 7. In the canaris thy DO NOT HAVE the tipe of car I orderd at all. The price I payd was 50% moor! I had 3 cars in Gran Cnaria, Lanzerote and Tenerif all of it with the same problem with prices. I expect a refund on all 3 contracs. Please contact me. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MADRID, ES - Reviewed by JAMES - 11 October 2022
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Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by JAMES - 26 August 2022
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Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DECLAN - 26 July 2022
" Good Experience "
" very good "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by PATRICK - 18 June 2022
" When we finally reach a person in Autoeurope we were told our reservation is gone, full payment charged and no car as we were late. Reservation was for 5 days, we paid in full and could not get a car. Reason we were late was that plane got delayed. We sent an complaint email but we did not received the answer. "
" Very unhelpful. We never got the car. Our plane was late. When we arrived to Barcelona the office was closed. We stayed in the hotel and next day we went to get car but we were told they don't have reservation anymore and we need to contact Autoeurope. For 2 hours we couldn't reach anyone on the phone. Thrifty staff watched us trying to get someone and repeated that there is nothing they can do to help us. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by PATRICK - 26 February 2020
" Overall happy and no problems "
" Staff were very helpful and friendly. Negative is their policy on scratches which they said started at a minimum e200 for a 1 cm scratch. Car did have some scratches, which I don't care about, but shows that they don't repair minor damage. So why change e200?? Would make me hesitate recommending them "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JONATHAN - 12 February 2020
" Easy to use site "
" No problems no sales puch easy and relaxed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JONATHAN - 06 February 2020
" Easy and straightforward information and service "
" All fine except long line when collecting car but the staff did their best to move people along swiftly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by GIAN LUCA - 30 November 2019
" Very smooth and simple booking, high savings "
" very professional (it's the low-cost brand of Hertz, after all), highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ION - 25 August 2019
" I recommend it "
" The car was clean and fresh, very easy to get , and very easy to drop back, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by DOMINIC - 29 May 2019
" I've booked with Auto Europe on many occasions, and have not been disappointed. However, I wish they did not list the Spanish companies that rent cars very cheaply, and then find a reason to charge enormous amounts for repair. The client is in a very weak position when returning a car between rushing to a plane, trucking lots of luggage etc etc. Read the reviews for some of these companies and you will see. I was caught out once. "
" Car was old, with 90,000 Km. Every panel was scratched or damaged, and it made me fear that I could be accused of causing some of them. Otherwise, the car was perfect and ran very well. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 3
LANZAROTE, ES - Reviewed by PATRICK QUEARNEY - 17 December 2018
" Never been so mad about anything in my life "
" I was for a mark on the car it was not a scratch and it cost 140 euro i was very upset about this "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by ELAINE - 20 July 2018
" Good experience overall except for counter staff "
" Counter staff included extra insurance without asking me,I had to question my bill and decline as I had my own excess insurance,operator not so friendly then and tried to scare me about my liabilities if anything happened.didnt expect this from thrifty "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by EOIN - 04 July 2018
" Everything went well with Auto Europe "
" 2nd time renting a car with Thrifty. The car this year was not of the same quality as the car last year and struggled on the GC-1 motorway on Gran Canaria. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GERONA, ES - Reviewed by SEAN - 27 June 2018
" Our first car rental on holidays in 8 yrs so it was a very positive driving experience to Lloret de Mar and Perpignan "
" We were delighted with the service we got from Thrifty, it just took us a little longer to return the car, as we drove into the normal car park by mistake, and then had to abandon the car briefly at the exit gate, and go pay 0.15€, before we could exit and go to the rental car park. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10