Auto Europe Car Hire FAQs

Auto Europe has no cancellation fee when Auto Europe is advised 48 hours prior to the reserved rental start date. Auto Europe does not charge any amendment fee up to 48 hours prior to rental start date however should a reservation be amended the client will have to pay the rate available at the time of change. No refund is possible for cancellations less than 48 hours prior to the reserved rental start date and time and for cancellations after the planned pick up date. Auto Europe does not refund should the client show up to the counter without a valid driver's license. Auto Europe does not refund should the client present an unacceptable credit card at the counter or a credit card with not enough credit for the deposit . Auto Europe does not refund any unused days if the customer does not show up, shows up over 2 hours late without contacting Auto Europe or returns the vehicle early.

As a broker, Auto Europe is able to give you the best deals because we negotiate discounts and special rates with local suppliers as well as the bigger brands such as Hertz, Avis and Europcar. Auto Europe is independent, not an agent for any particular car rental company. The name of the car rental company is provided at the top of the voucher along with the location information for the supplier.

You can call us on +49 89 412 09 786.

Auto Europe accepts American Express, Mastercard and Visa as a form of payment.

As Auto Europe is acting as a Disclosed Agent we are unable to issue an invoice with VAT. Should you need an invoice with VAT we recommend that you contact the car rental supplier.

A credit card, in the name of the primary driver, is required to hold a deposit for the period of the rental. The credit card must have enough credit to block a security deposit which is usually a minimum of an insurance excess payment + VAT + fuel. If you do not have a credit card then you can not rent a car from the suppliers we work with.

Please be aware that if the rental company takes a payment from your card they may do so without prior notification. Common reasons for post-rental charges include re-fuelling - if the car has been returned with less fuel than required by your contract; late delivery; traffic violation fines, administration charges, or damages found on the vehicle. If you do not understand why you have been charged or feel the charge is unjustified then your first port of call is the Auto Europe customer services team on +49 89 412 09 786.

Should the supplier charge you for the excess following an accident, we will refund the money charged to you pending receipt of proper documentation (Receipt of payment, police report, damage report, etc.).This is a refund of the excess payment, amounts charged for damage not covered by the excess would not be refunded. Nor would there be any refund if it is determined that the damage was due to driver negligence, for more information we refer to our terms and conditions. Find more detailed information on Refundable Excess here.

When you use a brokerage the insurance is provided by the car hire supplier. However, Auto Europe will provide an overview of the main terms & conditions on your voucher.

Our reservations centre is open from Monday to Sunday. Call us on +49 89 412 09 786 or make a reservation online.

Some special services and last minute reservations are considered "on request" meaning that they have to be confirmed manually by an operations agent. You will be notified if the vehicle you have chosen is on request.

Most Auto Europe reservations are confirmed within minutes after making payment. If making a last minute reservation (pick up within the next 48 hours) we strongly suggest you contact our reservations center on +49 89 412 09 786.

Our car rental prices are based on a 24-hour time period, e.g. if you reserve and pick up your car rental at 14:00 you will have to drop it off at 14:00 at the latest. If you return the car late you often will be charged for an additional day.

When booking a car at an airport location, it's important that you provide the airline your flight number and your arrival time, as this information is often a requirement for the car to be confirmed. Additionally, should your flight be delayed/cancelled, leading to constraints at the time of pick-up, this will help you with any additional expenses claim against the airline.

Please note, that should your flight be delayed/cancelled, you should still contact Auto Europe and inform us of the delay, so that we may contact the car hire company on your behalf and do our best to help you work things out. Otherwise, the car hire company may not hold the vehicle past the initially agreed-upon pick-up time. For assistance outside office hours, please use the phone number mentioned in the section "Assistance outside office hours" on your voucher.

A term used mostly at airport and rail station locations meaning that you are not arriving by plane or train, so there is no need to meet you at a corresponding gate.

Yes, you can make a reservation for someone else on our website. The person who's picking up the rental car have to bring a credit card in his/her own name though.

Reservation vouchers are required. Auto Europe's vouchers contain specific information about the car you have reserved, the rental rate, and other details. Vouchers are emailed to you immediately upon receipt of payment. If you prefer a faxed copy, please let us know at time of booking. A rental agreement is completed at the rental counter at the time of pick-up. See our sample voucher for more information. Upon arrival at your destination, you will be asked to sign a rental agreement outlining the inclusions and exclusions. Please be sure to accept what you need and decline any items that you don't need or want. Auto Europe cannot refund any charges that are accepted at the time of check out. Please note that your voucher is not a rental agreement.

Auto Europe does not accept airline miles or credit card points, however you can enquire about this with the local rental company upon checking out your vehicle.

An Auto Europe voucher can be sent to you via email in PDF or HTML format. The voucher can also be sent to you by fax. Or you can visit our Reservation Look Up form and view a printable copy of the voucher.

One of the many great things about Auto Europe is our rental rates and services are guaranteed to be the very best in the industry. If you come across a lower price from a competitor and the rate is on a comparable vehicle including the same terms, locations, and surcharges we will be glad to beat the price for you. Please complete our Guaranteed Best Rate form if you have found a better rate with one of our competitors.

Auto Europe recognizes and appreciates the importance of responsible use of information collected on our site. We will only use this information to contact you regarding any requests or bookings made with us. Auto Europe will not sell or share your personal information to third parties.

The Auto Europe web site does make limited use of cookies to better serve you. However, we do not store any personal or credit card information about you in these cookies. They do contain a session id number and some other basic information about your visit (for instance, which country you chose when you came to the site). You can delete your cookies in the settings of your browser.

You may at any time, request to see the information which is being held by us on you and request to make amendments to this information or delete this information. Please contact us at data-protection@autoeurope.de or use our postal address:

Auto Europe Deutschland GmbH
Landsberger Str. 155
D-80687 Munich
Germany

Auto Europe is a car rental broker and does not have own counters or own fleet at the destination. The name of the car rental company providing your car is stated your voucher.

At time of pick-up you have to present the Auto Europe voucher together with your driver license, your passport or photo ID and your credit card.

The actual rental is based on a 24-hours basis and starts with the exact time of pick-up which normally is printed on the rental agreement.

At the time of pick-up, you need to leave a deposit to cover any optional cost, the cost for fuel (depending on the tank option) and the deductible of the collision damage waiver. This normally takes place in the form of the amount being blocked on your credit card and being released after you return the car in the same condition.

You can make the deposit by credit card only. It must be a valid international credit card in the name of the primary driver/renter as stated on the voucher. Neither debit cards nor cash deposits are accepted at time of rent.

Both Auto Europe and the car rental supplier can only guarantee a certain car category and not a specific make or model. Car rental companies feature cars from many different manufacturers in the same category which should have the same features as confirmed at time of reservation.

Generally, car rental companies are applying 4 different rules: Full/Full means that you receive and have to return the car with a full tank of gas. You will be charged for any missing fuel. Full/Empty A means that you either have the option to purchase the full tank of gas at time of pick-up and can return the car with an empty tank. Full/Empty B means that the first tank of gas is being charged at time of pick-up and you return the car with an empty tank. Half/Half means that you need to return the car with the same amount of fuel in the tank as at time of pick-up. No refund is being made for unused fuel.

Should you require baby seats, child seats, roof or ski racks or GPS you should request these at time of reservation. All optional equipment is on request only pending confirmation from the car rental company. All optional equipment must be paid for locally.

All rental cars have a public/third party liability insurance with a minimum coverage amount as per local legislation. All rental cars include CDW (Collision Damage Waiver) or LDW (Loss Damage Waiver), normally with an excess fee in case of damage to or theft of the rental car.

At time of pick-up the car rental company's representative may offer you extra insurance like Super CDW (to reduce or exclude the excess), Personal Accident Insurance or other insurances. You need to check for yourself if you need and want any of the optional insurances offered locally.

At time of reservation you can request the delivery and/or collection of the rental car for an additional fee. Rental cars can be delivered and/or collected to/from hotels only and not to/from private addresses, camping grounds or similar.

If your driver license is not in the Roman alphabet and/or if you travel outside of Europe, an International Driving Permit IN ADDITION to your valid driver license is strongly recommended. In a few destination and with a few car rental partners the IDP must be presented mandatorily at time of pick-up. Pls. check our terms & conditions at time of reservation.

Yes. If you experience any problem during you rental, you have 90 days from the drop off date to bring it to our attention. To contact us, you can fill out our form or email us at eucs@autoeurope.de. After that period, we will no longer be able to assist you.

Any additional driver need to be registered in the rental agreement. Additional drivers need to be present at time of pick-up and provide a valid driver license and passport/photoID. Most car rental companies charge a daily fee for additional drivers. Pls. check our terms & conditions at time of reservation if this fee is already included in your rental price.

Yes, car rental companies require minimum ages of primary and additional drivers. The minimum age can differ by country, supplier and car category. In most cases, for certain age bands car rental companies charge a young driver fee.

You need to request this at time of reservation. Some supplier do not permit any cross border travel with their rental cars, some are charging an extra fee and with some this does not incur any extra charges. This depends on the destination and the driving territories/countries you plan to visit.

Our reservation agents can let you know at time of reservation if the return location has a drop box for the car keys. If so, you have to make the necessary arrangements with the car rental company at time of pick-up. Pls. note that you will be still responsible for any damages to the rental car until officially checked in, even when you have parked the car and dropped the car keys in a drop box.

Specialty car reservations may be changed or canceled without penalty up until 3 days prior to schedule start of rental. Cancellations and changes after this period may be subject to a minimum charge plus delivery fee if the vehicle has been dispatched to scheduled delivery location. All changes and cancellations must be processed by Auto Europe and not through our overseas affiliates.

Please contact us on +49 89 412 09 786.

Because of the high value of specialty vehicles, 2 major credit cards must be provided at the time of rental. Auto Europe accepts American Express, Mastercard and Visa as form of payment.

Arrivals in airports and other public places will be greeted with a hand-held sign. Vehicles may also be delivered and returned to hotels and other locations.

A detailed confirmation voucher will be sent to you. If you reserve by phone, vouchers are faxed to you immediately upon receipt of payment. If you reserve online, vouchers are emailed to you immediately upon receipt of payment. In either case, a copy is mailed the next business day.

We prefer a minimum of 24 hours notice for specialty car reservations.