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    *Rates shown are per day, based upon a 7-day rental. Taxes and additional surcharges may apply. The offers can be suspended without prior notice and changes may occur.

    Frequently asked questions about hiring a car

    At Auto Europe, we strive to provide our customers with as much information as we can, so that they can always make the right decision. Take a look at the below key questions and answers to get the most out of your next car hire.

    What do I need to know about hiring a car during the coronavirus (Covid-19) crisis?
    Despite the travel restrictions that have been imposed due to the current situation, you can still hire a car with Auto Europe and take advantage of exceptionally low prices. Check out our blog post on the subject of renting a car during the coronavirus crisis and start planning your trip for after the situation has returned to normal.

    I've booked a car hire with Auto Europe. Where can I find the rental desk at the pick-up location?
    Auto Europe is a broker that works with different local car hire companies. We do not own a vehicle fleet, cars are provided by our local partners. This is why you will not find any Auto Europe office at your travel destination. To pick up your rental car, please proceed to the rental desk specified on your voucher issued from Auto Europe.

    How old do I have to be to hire a car?
    You must be at least 21 years old to hire a car in most countries (age requirements may vary by the supplier). Drivers younger than 26 may be requested to pay an additional young driver fee. This information is on our booking engine as well as on your voucher.

    Do I need a credit card to hire a car?
    Yes, a credit card is required to pick up your car hire, even though you used a debit card to book the car online. Rental companies require the credit card in the name of the main driver to block a security deposit. Debit cards, pre-paid cars or cash are not accepted locally.

    What exactly is the deposit?
    Deposit is an amount of money blocked on the main driver's credit card as a security bond. The deposit is returned to the driver when the car is returned in the same condition as picked up.

    What does Refundable Excess with Super Cover mean?
    Auto Europe offers a Refundable Excess with Super Cover option. This package includes tyres, glass etc. Upon pick-up time, the main driver leaves a deposit. In case of damage or theft of the vehicle, the customer is required to pay the repair costs to the car rental company. Afterwards, they may submit a refund request for these costs to Auto Europe. A detailed description of the Refundable Excess with Super Coverage refund policy is outlined in our General Business terms, as well as a detailed description of the refund process. Please verify which documents are required for a refund.

    Contact Us What documents do I need at the time of collection?
    You are requested to present your driving licence, credit card, an ID and a printed version of Auto Europe voucher. Debit, prepaid credit cards and cash are not accepted locally as a form of deposit.

    Here you will find more questions and answers about worldwide car hire with Auto Europe!

    Save up to 10%!

    If that grabbed your attention, then our unique membership promotions will too. Did you know you can save extra money and enjoy lots of added value by becoming a member? Simply join our membership program today to reap the benefits. Saving you money on great deals and giving you more to spend during your holiday. Don't hesitate; it's fast and simple to join the Auto Europe membership program - just enter your e-mail address and log-in to save more on your future car hire! We are rewarding your loyalty through great offers with unique members-only promotions. If you are already a member, sign in and get instant access to exclusive member-only deals.

    Enjoy exclusive members-only benefits

    Not only will you enjoy fantastic discount of up to 7% on every booking all over the world, you will also get exclusive promotions that is only accessible for our members. To make life easier for you, it will make managing your bookings much easier. You'll have instant access to all your past and current car hire bookings 24 hours a day, 7 days a week. And to help you save time your information is pre-filled when you make a new booking. Enjoy these benefits and much more by becoming a member. Don't miss out, sign up today!

    Why book a car hire with Auto Europe?

    Auto Europe, a leading car rental broker, has developed strong collaborations with renowned rental companies worldwide. Our customers can choose from our outstanding rental offers in over 24,000 global destinations.

    Auto Europe has been in the game for more than 60 years. With this span of time, we have learnt how to cater to our customers and we have become a trusted travel partner. Nothing is easier for us than finding the perfect car for your holidays or business trips. Our main focus is always on our customers and consistently high quality. Whether you are planning a trip with a car hire, motorhome or luxury rental, at Auto Europe, where you have a comprehensive selection of car categories, you will always find the right vehicle for every occasion. You can book our fantastic deals directly on our website. Find lots of useful information from rental advice to travel ideas and tips in a compact, visual format with our infographics.

    The best car hire suppliers

    Search & Compare Our customers often ask how it is possible that we are able to offer such low car hire prices. We have built a long-term business partnership with car rental companies around the world, and have the opportunity to present you with the best deals possible and first-class service. We work with reputable international car hire partners such as Europcar, Hertz, Avis, Budget and numerous professional national and regional companies. Thanks to our business cooperation, Auto Europe has the possibility to present its customers with a vast fleet of available vehicles, all at very attractive prices. Click through our deals and let us help you arrange the best car for your holiday. With our wide range of cars, from minis, sports and luxury models, to rugged motorhomes and SUVs, you're truly spoilt for choice.

    *Rates shown are per day, based upon a 7-day rental. Taxes and additional surcharges may apply. The offers can be suspended without prior notice and changes may occur.