OK RENT SPAIN Car Rental Reviews

ALICANTE, ES - Reviewed by BRIAN - 16 July 2019

" Hassle free rental "

" superb to deal with from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ALBERTO - 10 January 2019

" Car was good, but overall experience felt bad with Ok Rent trying to get additional money in a non transparent fashion. "

" Over 60 minutes time at check-in, even when 18 Euros paid for speedy check-in additional fee. Reports of waiting times over 2 hours for other people in the line, when they did not agree to pay an additional fee. Staff very unhelpful, dismissive of other customer complaints. Car was not filled with petrol to the top, despite it was a full/full contract. Asked to check and some petrol was added, but indicator still not up to top line. Checked afterwards at petrol pump and about 5-6 liters of petrol could still be added. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by BRENDAN - 30 October 2018

" Very efficient but extremely busy "

" Office not easy to find "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BARCELONA, ES - Reviewed by UBIRAJARA - 27 October 2018

" Excellent car and price. "

" Excellent car and price but is confusing to find the shuttle. You should send an airport map to find it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by THOMAS J. - 14 October 2018

" as above.thanks. "

" no hassle,great service,grat price,cheers. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by PAUL - 11 October 2018

" See above comments "

" Difficult to find the bus transfer to the rental office. Then had to wait 90 minutes to get served at pick up desk. The car that was requested was not available & a smaller car was the only one available. "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by KEVIN - 08 August 2018

" Overall very happy "

" Staff in ok rent a car were very helpful and nice to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by PATRICK - 07 July 2018

" The only issue I would raise is having to buckle in the infants chair as instructions were complicated to follow "

" Good and efficient service at pick up and drop off. Lovely vehicle well validated. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by CRAIG - 05 July 2018

" Slow "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by PATRICK - 14 May 2018

" So lovely to deal with....and the fleet has only clean new cars . "

" We arrived in 2 hours late due to flight delay and they couldn't have been nicer...stayed open for us. So polite and curtious....would go with OK Rent again in a heartbeat and would highly recommend them. New fleet ...great people...so close to airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by MARCO - 12 March 2018

" Everything was fine but on your website there was an excess of 750 Euro but there it was an excess of 1200 Euro. You should check this so you maybe need to update your information. "

SANTANDER, ES - Reviewed by JOHN - 25 February 2018

MADRID, ES - Reviewed by GERMAN - 12 January 2018

ALICANTE, ES - Reviewed by JON - 07 November 2017

" Good price comparison site and a straightforward booking process. "

" That rarest of beasts, a civilised budget car rental company. There was no problem dealing with them, the staff were polite and helpful, no queue during pickup, and the shuttle drivers were extra accommodating when dealing with one of the group who is pregnant. Will be using them again. "

PALMA DE MALLORCA, ES - Reviewed by WILLIAM - 06 November 2017

" Luckily we were getting a car mid morning. We'd arrived late the night before so the office would have been shut. Staff were really patient! "

SANTIAGO, ES - Reviewed by BRENDAN - 30 September 2017

" Excellent in every way "

" Lovely pleasant friendly professional staff "

ALICANTE, ES - Reviewed by GERALDINE - 25 September 2017

BARCELONA, ES - Reviewed by RAJIV - 03 September 2017

PALMA DE MALLORCA, ES - Reviewed by ADRIAN - 30 August 2017

PALMA DE MALLORCA, ES - Reviewed by IRYNA - 30 August 2017

SANTIAGO, ES - Reviewed by JOHN PAUL - 21 August 2017

" Staff were very friendly and helpful which made for a very positive experience. "

" Staff were very friendly and helpful which made for a very positive experience. "

PALMA DE MALLORCA, ES - Reviewed by DONAL - 27 July 2017

" Simple and clear booking process. "

" Despite a delayed flight all went smoothly. "

IBIZA, ES - Reviewed by STEPHEN - 26 July 2017

" Unfairly charged me ?40 for me picking up the car outside normal working hours even though the car was booked for the exact time they close. Delay was caused getting shuttle bus from airport to car hire company. "

MADRID, ES - Reviewed by GORDON - 12 July 2017

" Ok Rentals was advertised at Madrid Airport. Not so. We had to follow un clear directions to meet a courtsey coach which drove us 10 minutes down the motorway to The Crown Plaza Hotel.Despite completing an on line booking, We had to go through more paper work that took another 20 minutes. Themn down 2 stoties to the basement. More checking of car and paperwork, another 20 minutes plus another 10 minutes to be serviced in the basement. The car had many bumps and scrapes and had 48000kms on the clock. "

" see above "

MADRID, ES - Reviewed by GERMAN - 24 June 2017

PALMA DE MALLORCA, ES - Reviewed by ALAN - 30 December 2015

" I think itsprobably the best car rental in the world!! "

" took over a hour to get our car and was disappointed that I had to pre pay €90 for fuel on arriva was told I woul get back any credit of fuel when the car was returnd less €24 even if the tank was full. It also takes 15 days for the to lift the €750 charge thay put on you credit card which can be inconventient, If the car is returned and inspected and is passed it should be cancelled there and then I think. (Maybe something auto europe can sort out with the rental company.) "

PALMA DE MALLORCA, ES - Reviewed by SHANE - 27 October 2015

" Wasting the first 3 hours of a holiday while their desk staff hang about talking instead of dealing with queues was a frustrating - does not put you in the best frame of mind for driving "

IBIZA, ES - Reviewed by LEONARDO - 14 September 2015

" The OK Rent company is very disorganized and do not have adequate staff number to attend the clients. I had to wait for unacceptable three hours for the check-in. The Auto Europe risk its reputation if remaining indicate the OK Rent as an option. "

IBIZA, ES - Reviewed by ARKAN - 08 September 2015

" Not giving car asked for I emailed and asked about it few times... "

" Absolutely the worst service I have ever received from any companies waited there for four hours didn't get the car I asked for.. they were short staff no drink no food no nothing near by we had to struggle for four hours and I would never ever deal with them again... "