KEDDY SPAIN Car Rental Reviews

VALENCIA, ES - Reviewed by SUSANAH - 10 June 2025

" None "

" None "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by GENE - 18 May 2024

" Very good service "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by PAT - 14 May 2024

" It took me an hour of walking around before I meet a police officer that told me to walk out of the airport and go to a roundabout where there were car hire companies and someone there might know where Keddy or Auto Europe are. There was only 1 car hire company open and when I went into Europcar they told me that they are Keddy and Auto Europe, they agreed the information given to me the customer was pathetic and not acceptable as there were no clear instructions as to where to go to collect the car at the airport and no mention of Europe car. "

" Nobody in the Airport could tell me where to find the Keddy or Auto Europe car collection point as nobody ever heard of both companies working out of Girona Airport. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GERONA, ES - Reviewed by DENIS - 25 August 2023

" Only suggestion I would make is there could be more signage around to help people find the car rental area coming from Girona Airport "

" Overall it was a smooth transaction, very efficient and friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by JAMES JOSEPH - 28 July 2023

" Hi everyone at Auto Europe , are very good to deal with but we had to deal with Europcar , and we got overcharged for what I don't know , I would not recommend them until we get credited first "

" I was overcharged on my credit card for what I don't know , I am trying to get the money credited back to my account patiently . "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 2

GERONA, ES - Reviewed by PAUL - 07 May 2023

" Pointless hiring from this company. Better to hire directly "

" Very bad experience "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by PETER - 03 October 2022

" Apart from the dirt of the car all was good. "

" + Good check in experience , lady tried to up sell twice the second to a car she had to give me anyway as she had not what we booked ! Car collection was very poor car had many dents and scrapes some of which were not marked on rental sheet did not like amending when i insisted as check in lady was at pains telling us anything greater than 2 cm would be a problem/cost to us. Also car was not cleaned , much of cabin not hoovered and boot had something spilled in it which had not been even attempted to clean. I pointed it out and the senior lady just shrugged, pretended she could not speak English, though she was when we returned the car ! . i noted there was no warning triangle in its slot and was told it was in spare wheel sump , but as bags in could not check. when i reached my apartment i checked and it was not instead a lot of fluid from the aforementioned spill which I had to soak up as it it was smelling. NOT major but still not good enough. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 4

ALICANTE, ES - Reviewed by KIERAN - 17 February 2020

" Booking was easy and price was good - Very efficient service "

" Absolutely no problems whatsoever. Car was excellent and service top class. Very efficient check in and out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by SIMON - 06 December 2019

" Auto Europe is good value and have recommended you before "

" Terrible Service, one hour to pick up the car. Disinterested staff. Horrible old car. Air conditioning didn't work. Quite possibly the worst experience I've ever had with a car hire company "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by RICHARD - 14 September 2019

" Good car, but bad service overall "

" The pickup service was appalling. We queued at one counter and when we got to counter we were told to go to another counter. We had two queues to wait in. We were also told that if we had taken out auto Europe's extra insurance which we did, then it was not as good as theirs and we should take their insurance and cancel auto Europe's. We were also given a hard sell Re upgrade but refused and in the end gave us one for free which was good. Returning the car was also difficult as we could find no petrol stations at or near the airport and had to drive out of airport and into Ibiza town for fill up "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

GRAN CANARIA, ES - Reviewed by JIRI - 15 January 2019

" Couple years ago I rented car from Sri lanka ,all tyres was completely flat and GPS didn't work .I complained to Europcar ,with no response . This year I give second chance to Europcar and again big disappointment . ( a)Staff on counter has very bad English and unhelpful ,the explanation of rules about the car was very confusing . b) I collect the car 28.12 at 6.50 pm ,the person what should be on place until 7 pm ,went early at home,and I missed the opportunity checked the car with authorized person ,because I find more scratches ,what was not on the list ,and the person from counter ignore me.Her answer about my worries with scratches was ,that If I will pay full insurance ,then I can live in peace. This is unacceptable !! c) the Air condition a little smell , the dashboard screen showed that the car need service. d ) pay for child seat 66 euro for two weeks ,is not fair price !! e) I couldn't charge my phone ,because the car charge dint work. ) f) I dint get the car what I was expecting .Instead VW I got Opel . You can learn from a competitive company sixt ,they provide high quality service . "

" a)Staff on counter has very bad English and unhelpful ,the explanation of rules about the car was very confusing . b) I collect the car 28.12 at 6.50 pm ,the person what should be on place until 7 pm ,went early at home,and I missed the opportunity checked the car with authorized person ,because I find more scratches ,what was not on the list ,and the person from counter ignore me.Her answer about my worries with scratches was ,that If I will pay full insurance ,then I can live in peace. This is unacceptable !! c) the Air condition a little smell , the dashboard screen showed that the car need service. d ) pay for child seat 66 euro for two weeks ,is not fair price !! e) I couldn't charge my phone ,because the car charge dint work. f) I dint get the car what I was expecting .Instead VW I got Opel . You can learn from a competitive company sixt ,they provide high quality service . "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 4

BARCELONA, ES - Reviewed by EUGENE - 03 November 2018

" Have always found Auto Europe fulfil my expectations. Particularly like the clarity of the booking experience. "

" Friendly and efficient staff in Barcelona. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MICHAEL - 10 July 2018

" I am a returning customer. I am disappointed with this experience. My previous experiences were very positive. I previously found Auto Europe professional and competent. Customer satisfaction and quality are at the heart of your company's philosophy. Live your philosophy. Do the right thing. Review the video of the car at pickup and see that I am not responsible for the damage. "

" The vehicle I rented was fine but had some scuff marks. The marks were minor but definitely present. The contract listed marks but if was not possible to identify which marks on the actual car were being identified in the contract. The desk attendant did not come to the car. It was late evening so it was not possible for me to examine the vehicle in detail when I picked up the car. By the way, the desk attendant when looking at the car at drop-off was not able to clarify to me the marks that were present in the contract. Because of the presence of the scuff marks I took a video of the car the morning after pick-up. The video clearly shows scuff marks. When I returned the car after two weeks, two scuff marks were added to my contract. These marks are clearly visible in the video and were definitely present when I picked up the car. I feel aggrieved that I am being made to pay for Keddy's negligence in identifying and communication scuff marks that were present in the car at pickup. My expectation is that Keddy would have a full and detailed inspection completed before presenting a car for rental. I expect the state of the car is clearly documented and communicated before handing over the car to your customer. I am a returning customer. I am disappointed with this experience. My previous experiences were very positive. I previously found Keddy professional and competent. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 3

BARCELONA, ES - Reviewed by THOMAS - 07 July 2018

" Overall a good experience, price was competitive but really need to improve signage at Reus - stressful experience. "

" On collection at El Prat it would have been better if the car was at the right terminal. I ended up with the choice of either a different car or wait at least 1 hour. On drop off there was no signage for Keddy or Europcar at all at Reus airport. I ended up nearly missing my flight because I was driving around looking for where I was meant to go. Keddy staff were friendly at Reus, but really need to put up signage and provide directions for drop-off. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by QUENTIN - 01 August 2017

" Only one issue where the man who inspected the car on our return tried to say a scrap was new. If we hadn't called the day after we received the car and reported it as already present- we would have been charged for something pre- existing. Luckily we had reported it and all was fine. "

" We had the most pleasant check in experience we have ever had with renting cars over many years. No issues at desk at all- no surprise fees or surprises with our car type. Stress free and we were delighted. "

MALAGA, ES - Reviewed by FRANK - 22 September 2016

BARCELONA, ES - Reviewed by PAT - 11 September 2016

" Assistant in Murcia was very helpful and friendly and was an excellent rep for your company. The staff member we dealt with in Barcelona was also very helpful and efficient. "

" The car park staff in Barcelona were rude and unhelpful. I approached two different people before getting help. The car had a number of scratches but they didnt point out instead they asked us to point them out. They also refused to walk literally a few feet but insisted we bring the car to them which caused a blockage! "

ALMERIA, ES - Reviewed by FRANK - 21 August 2016

" Found check in extremely slow. Never experienced such a slow system. "

" We found the whole process once we arrived at the airport very slow. Our flight was early and they mad us wait 30 minutes until our correct time on booking form and once we came back at the correct stated time the whole process took nearly an hour. We were annoyed that they made us wait as the car wasn't ready but then took nearly an hour to check us in. A bit frustrating. On returning the car to Malaga airport we followed signs to return rental cars. Saw europcar signage and left car there. Only by chance we met a guy working there who informed us that the car had to be returned to level -2. We had already taken everything out of the car. No signage for us to have made it easier and we could easily have missed out flight if it wasn't for "

PALMA DE MALLORCA, ES - Reviewed by LASZLO - 07 August 2016

" very good **** "

" keep it that way "

SANTIAGO, ES - Reviewed by GERARD - 18 July 2016

" I rented a group a car which I was led to believe was a micra or similar. But I got a fiat 500. This car was to small for my neefs "

FUERTEVENTURA, ES - Reviewed by ALLAN - 10 February 2016

" needs a sign in the airport to direct you to the kiosk as it is not in the terminal and there is no sign for it in the car park either "

GRAN CANARIA, ES - Reviewed by BRENDAN - 31 December 2015

" No improvemt possible - all very good. Made one phone call to Auto Europe before artival to clarify one aspect of the booking and all very helpoful. "

" Good reception at airport counter. Helpful staff in the car area when taking and again when returning the car. "

ALICANTE, ES - Reviewed by TONY - 05 November 2015

TENERIFE, ES - Reviewed by GERARDUS - 01 November 2015

" Waiting time at airport 50 minutes. One assistant on duty who was very slow. 2 managers appeared but only observed didn't assist the waiting customers. They were asked to open up but didn't eventually another assistant strolled up and took her time opening. No queues at other car hire companies. Customers very disgruntled. Customers were speaking to each other mentioning that they would book with more reliable well known providers in the future. We agreed with this sentiment. "

REUS, ES - Reviewed by DECLAN - 27 October 2015

REUS, ES - Reviewed by JOANNA - 27 October 2015

" 1. Double charge 2. Disregard for the customer 3. Long wait to resolve the claim "

" KEDDY in Reus? There is no Keddy in Reus "

MALAGA, ES - Reviewed by FERGAL - 22 October 2015

" misleading price advertising, hidden or near hidden charges on website and vouchers "

" no knowledge of autoeurope and not willing to take ownership of any deal made through autoeurope "

SEVILLA, ES - Reviewed by MARK - 11 October 2015

" Everything was fine. "

" All easy and no problem. "

SANTIAGO, ES - Reviewed by BEATRIZ - 01 October 2015

" When we first picked up the car at the Santiago rental car desk, there was only a girl doing all the work for a big queue of impatient people wanted to be looked after. Her colleague was next to her looking up at her computer without a care in the world, knowing that most of the customers there didn't take her attitude very pleasant. In my opinion this is a very bad image you're portraying towards your customers. "

GERONA, ES - Reviewed by LYNNE - 04 August 2015

" The directions to get to where the car was parked were not clear and it took us a long time in hot sun and pulling bags to locate the car. "

SANTANDER, ES - Reviewed by EDWARD - 19 July 2015

" I have always found Auto Europe to be dependable as regards both service and price. "

" Very pleasant and professional service. Excellent car, very new with many extras. Very satisfied. "

SEVILLA, ES - Reviewed by MAEBH - 14 June 2015

" Sat nav system provided was not the best and could do with being improved as it is expensive enough to add one to the car "