Auto Europe
- North America
- Central America
GOLDCAR SPAIN CUSTOMER REVIEWS
- 7.8
- 7.4
- 8.4
- 8.8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
GOLDCAR SPAIN Car Rental Reviews
Average Rating for Goldcar :
PALMA DE MALLORCA, ES - Reviewed by PAT - 21 September 2025
" see above "
" they refused to give me the car appalling experience! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by HUGH - 18 September 2025
" I use Auto Europe all the time and this was the first time I encountered an issue. "
" The deposit amount was very high (1400 Euro) I offered to pay with two credit cards which was not accepted.So I was charged €185 for what they called "Super Relaxed Insurance". Otherwise they were not going to give me the car.They did not recognise the extra insurance that I purchased from Auto Europe.I left the counter feeling that I was scammed. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NIALL - 05 September 2025
" I've used AE many times in the past but this latest experience was terrible. I phoned the next morning to report and told you have a no refund policy if the car isn't collected and you only give a grace period (not mandatory) of 6 hours. This must be well hidden in the T&Cs which I may take up with the Consumer Protection Agency here in Ireland or may report to my bank and Visa about the practice. "
" Didn't take debit cards, 30 day refund on the €1400 deposit they wanted, €150 fuel insurance, €350 insurance, it was basically a con job and I wouldn't take the car as was unhappy with the terms. Similar situation for my friend when he tried to hire via AutoEurope and GoldCar. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by STUART - 31 August 2025
" Auto europe always use them "
" I'd booked a mid sized SUV. Something like the Skoda Karoq or similar it said on my booking request. But when I went to pick up my SUV, I was told that the only SUV's they had left were the VW T-Cross. It wasn't until I was actually at the car that I realised it was quite si small. I had paid for a mId sized SUV only to receive a small SUV. I Didnt feel thus was fair "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GERONA, ES - Reviewed by MARK - 30 August 2025
" The staff are very nice and very informative "
" Excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by AMBROSE - 22 July 2025
" I am quite satisfied with my AutoEurope experience overall but have marked down from 10 due to the unacceptable actions of your partner, for which you must accept a level of guilt by association. "
" Clean car, good condition, pick up reasonably efficient, not too pushy for extra insurance sale. Drop off was another matter. During rental, I clipped a kerb whilst parking, with slightly damage to a hub cap. This was picked up on return and is undisputed. I was told I would receive drop off paperwork by email. They took €178.11 from my credit card immediately, without explanation It took me three weeks and multiple emails to get the basic information which would allow me to claim on my car hire excess insurance. At one point, Goldcar emailed to say my case had been "solved" despite there being no contact between us. Another email lectured me about my responsibility to be familiar with terms of rental - I was fully aware but Goldcar seem not to recognise their moral responsibility to explain how they use my money and to display some respect for their customer. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
REUS, ES - Reviewed by JEREMY - 14 July 2025
" Autoeurope was good, as was the agents when I collected the car. I feel like GoldCar were looking for an excuse to charge extra's. "
" I filled the car with fuel before dropping it back, and yet was still charged €12 for fuel + another €50 refuelling fee. I will NEVER again use Goldcar. I should have heeded the reviews online. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 12 July 2025
" Very efficient & friendly people "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VALENCIA, ES - Reviewed by GARY - 18 June 2025
" The staff kept telling me they will keep the deposit if they find a 1cm scratch on the car, trying to make me pay extra insurance, which I didn't. "
" Staff were very aggressive in selling extra insurance. I won't rent again. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by THOMAS - 11 June 2025
" I always use autoeurope as they provide good price comparisons and have 48hr cancelation policy which I like. They are flexible when I have to change my booking. I normally rent 6 times a year with AE "
" I Sent them feedback. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOE - 04 June 2025
" All was well except for the experience at the collection counter where there was a hard attempt to sell me extra cover which was not necessary. This should be addressed by Auto Europe with Goldcar. "
" Despite booking with the extra cover rather than the standard third party fire and theft cover from Auto Europe the staff at the Goldcar counter insisted I did not have any extra cover and tried to sell me additional cover. They claimed that there is not such thing as extra cover from Auto Europe and that I would only have third party fire and theft cover. This was not very professional! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by NOEL - 29 May 2025
" Will never use Goldcar again "
" 1. Left waiting over an hour for shuttle to compound. 2. Told I had no insurance cover with them. 3. Tried to charge for an Excessive Clean when I returned the car. A vacuum and a damp cloth would have cleaned the car inside in 10 minutes. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by KEVIN - 10 May 2025
" The assistant at the check in desk was totally professional and friendly, explained the process simply and had us in and out from the desk in minutes,, highly impressed with our full experience "
" It was overall a extremely quick process both picking up and dropping off the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by ANTHONY - 08 May 2025
" Apart from the usual discussion regards extra insurance all went well. "
" Pleasant and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KLAUS - 06 May 2025
" Not much more to add except that we have used Autoeurope for company & personal car hire all over Europe for many, many years "
" Goldcar could not find our booking. I had to book another car from Europcar for 179€. I have written to your customer support team for a refund and compensation. I have bedn using AE for over 20 yrs. This experience has really shaken my confidence. Goldcar were so rude too. A very bad exp. It was late, we are 67 yrs old and were driving to my godson's wedding in Murcia. It was a terrible start to the event. I trust you will expedite this issue and take remedial measures. Br Lynda O' Riordan & Klaus Buck "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by DES - 03 April 2025
" Always an efficient process renting through AutoEurope, and generally best value. "
" Staff are always friendly and helpful. Long delay at collection this time, but given free upgrade as compensation. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by JIM - 01 April 2025
" When booking car on autoeurop was not aware what the charge at the airport was "
" Ok "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by THOMAS - 05 March 2025
" Good cars and srtvice "
" Good friendly service & good vehicles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DENIS - 02 March 2025
" Very friendly counter and return service. "
" Very good, car was new and unmarked and very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by NORMA - 24 January 2025
" Great, no issues "
" Very efficient, polite and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REUS, ES - Reviewed by WILLIAM - 05 November 2024
" all went smoothly - however our flight was delayed and we were close to missing our rental as the office at reus airport was closing at 9PM "
" all went smoothly - however our flight was delayed and we were close to missing our rental as the office at reus airport was closing at 9PM "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by GERARD - 29 October 2024
" No problems whatsoever "
" Swift and very courteous people to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GERARDINE - 14 October 2024
" Will book again "
" Efficient. Car clean. Staff friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by PETER - 22 September 2024
" Overall I'm pleased but things need to happen more quickly "
" Took far to long to collect the car "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by PARAIC - 15 September 2024
" See above "
" Joined qué at airport at 10pm, did not reach top of qué to speak to an agent untill after 12 midnight and was charged e45 for late pickup up ( after 11) "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BRENDAN - 09 September 2024
" See above - very dissapointed and out of pocket. "
" When booking with Auto Europe I paid €50 approx for insurance however after leaving Malaga Airport I realised from an email from Goldcar that I had been charged €153.75 +VAT for "Cobertura Super Relax". I signed a document which I thought was a refundable deposit but I never asked for or agreed to this exorbitant additional insurance. I had been waiting 30 minutes for service and was in a hirry however Goldcar's sales assistant barely communicated and had little english. I have requested a refund and ask that AuroEurope support this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MURCIA, ES - Reviewed by MICHAEL - 28 July 2024
" I was not impressed with the counter staff member attempting to persuade me to pay an extra €200+ for full insurance protection, when I had already contacted for same at time of booking. "
" The counter staff member tried to persuade me to pay an additional €200+ for full insurance cover, stating that the full cover I paid Auto Europe was a separate transaction. She said that any damages would be changed to me by Goldstar, and that I would have to sort out any claim directly with Auto Europe. Furthermore, the car I was given had a fault with one of the tyres, I had to return to Murcia Airport the next morning. They gave me a replacement car. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JOHN - 03 July 2024
" Always good "
" THis time was good - but i was very nervous return the car - and I wanted full check out receipt. It took a long time to get somebody to do this.. But it was very good value - so i guess i can't really complain. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JAMES - 19 June 2024
" AutoEurope has always been a positive experience until this time - this particualr bad experience relates to GoldCar and why autoEur. let us book a car that they did not have. "
" Hi Auto Europe, I have used your website several times when booking car hire and i have always had a positive experience. Unfortunately on this occassion, I had a very disappointing experience with Goldcar, despite always having positive experiences previously with other AutoEurope rental agents. This time was our first using Gold Car and we faced several issues: Misleading Booking: We had specifically booked and paid extra for a convertible Fiat 500 but were given a Mitsubishi SUV, which we did not want. The staff claimed it was an upgrade and were unhelpful and rude when we expressed dissatisfaction. When I pressed about the alternative options available to find a solution that we were happy with: such as other convertible models or any Fiat 500 models/smaller cars, we were informed by the employee that Goldcar Palma does not even own a convertible Fiat 500 or any other convertible models - this comment raised a lot of questions and frustrations on my behalf as to why I was given option to book, it suggested it was a scam. Rude and Unhelpful Staff: The initial staff member and the manager were dismissive and offered no alternatives, insisting I accept the Mitsubishi or they would cancel the booking. E.g. I asked for alternative smaller cars, automatics or any other available compromises, I was dismissed and threatened that if i didn't take what I was given they could cancel my booking. Eventually I gave up in dispair and accepted what we had been given. Car Issues: The Mitsubishi's battery died on the third day, despite no apparent cause. The assistance process was poorly handled by Gold Car with the staff member struggling to understand and competently record details such as our address etc. We provided a contact number for him to share with the mechanic but I was informed by the mechanic that he unable to contact us due to incorrect information provided by Goldcar. They had given the mechanic a goldcar number that was closed for the evening/unreachable. So we were just lucky that we had been vigilant and had spotted his truck or he may have returned home unable to find us. Additional Hassle: As we had driven the car for over an hour earlier that day and no lights or things had been left on which might drain a battery, the mechanic suggested the car might have been idle for a long time or had underlying issues. He recommended we request a replacement from Gold Car. However, we chose not to deal with Goldcar again due to their previous negative interactions knowing full well we would probably not get anywhere. *It is worth noting the mechanic was a pleasure to deal with, he was patient, helpful and courtous. Overall, it was a very bad experience. We feel we got scammed, paying a premium for a convertible and given something completely different. The staff made you feel at fault and were rude and unhelpful and finally we had the inconvenience of the car's breakdown, which ruined our dinner plans for that evening. I hope this experience can be addressed by Autoeurope. Kind Regards, Jane "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MURCIA, ES - Reviewed by MICHAEL - 30 May 2024
" Awesome experience except for Goldcar pushing insurance even though reservation had it "
" Only issue was they ignored the auto Europe insurance and tried to push their own insurance onto my bill "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARY - 06 May 2024
" Simple process no issues pick up & drop off no issues "
" Fantastic customer care at the desk , lovely lady . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PHILIP - 02 May 2024
" Auto Europe experience was good. "
" Pick up was a little slow (queueing). Agent was pleasant. Drop off was very efficient. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by RICHARD - 16 April 2024
" The online booking experience was good and the long wait at the pick-up at the airport was not Auto Europe's fault. "
" When we were picking up the car on 6th April last at the airport, we had to queue for three hours after landing. That was because there was only one staff member in the office trying to service two queues. There was no sign of the manager to help manage the situation and get extra staff to help the staff member present. I have raised a case with Goldcar seeking compensation (Ref: #19518584) "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GERONA, ES - Reviewed by TERESA - 08 April 2024
" Just great "
" Very quick & effecient. No delay. Car was almost new. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by ANTHONY - 15 March 2024
" As anove. "
" Collection was very slow. One member of staff at the arrivals hall side. We were 2nd in the queue yet it still took nearly 20 minutes to collect the key. Then we had to bring attention to an unrecorded scratch. In total the best part of 45 minites to collect the car. Cars in Lanzarotte are very basic models, a few years old and sometimes very badly marked. Water shortages means they are rarely washed. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by GUSTAVO - 13 March 2024
" Staff at dropoff was super efficient, pity for the staff at the counter and the state of the vehicle. I will try to avoid Goldcar in the future. "
" Counter staff was unfriendly and unhelping: our flight landed earlier than expected and we were at the counter at 12:35 (rental was from 13:00): we were told there was no car ready for us (a blatant lie) and they tried to upsell us to a larger one. Got back to the counter at 13:00 and the car was magically available. State of the car was appalling: dirty outside and full of dings and dents all over the body and smelly inside, had very bad shock absorbers and could definitely feel the shimmy in the front wheels. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
GERONA, ES - Reviewed by THOMAS - 29 October 2023
" I always use Auto Europe when I can as long as they can remain competitive "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MURCIA, ES - Reviewed by OLIVER - 17 October 2023
" V good overall. "
" V. Good overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by AIDAN - 23 September 2023
" The worst and most expensive car hire experience I have ever had. Never again. "
" They said that the full insurance policy I had taken out with Autoeurope was not sufficient and charged me €190 for full insurance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
GERONA, ES - Reviewed by WILLIAM - 05 June 2023
" There must be a way to show that extra insurance has is in place! "
" Goldcar staff member insisted that I had no insurance and my arrangement with Autoeurope was not valid. He tried to sell me extra insurance which I declined and fortunately there were no issues with the car/damage etc. There was something wrong with the steering and occasionally the wheel would steer the car left or right and I had to adjust. This was on main roads with speeds of about 80 to 100. I reported this at drop off. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BILBAO, ES - Reviewed by RUSSELL - 01 June 2023
" See 3. above "
" The car was clean and just what we needed. The staff at both pick up and drop off were polite and efficient. However, it wasn't obvious that we needed or where to take a shuttle to the rental depot, but once we found that out it was all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by DES - 26 May 2023
" Overall, quite happy. "
" GoldCar are usually very reliable, but this time the car had not been cleaned before we got it. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by AIDEN - 03 May 2023
" Book car via AutoEurope and Goldcar at Alicants Airport. Great value and a simply process at pick-up. Car was high quality and fuel full/full is the best way to go. "
" car provided was high quality , staff were very helpful and pick-up was an easy process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by OWEN - 15 April 2023
" Very straight forward & efficient "
" Very straight forward & efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by FELIM - 18 March 2023
" I don't know why I had to pay more money I understand that you pay for the petrol and you get this money back but why I had to pay another 200 euro when I collected the car was crazy "
" I was really surprised that I had to pay more money I don't mind paying for the petrol as you get it back but why I had to pay more money "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 2
LANZAROTE, ES - Reviewed by KEVIN - 08 February 2023
" Very happy with the service, just the the issue with the car gear change as mentioned above. There were a number of scratches on the car and I was impressed with the diagram provided by Gold Car at pick up which showed where all scratches were located on the vehicle. I had no problem with the scratches as a result of this being provided as it gave me confidence that I would not be wrongly blamed for them. "
" Car (VW Polo -Manual) was clean and in good condition. However I found the gear change in it quite difficult at times to the extent that occasionally the lower gears would not engage. I am not a mechanic but I suspect the clutch shoud be checked out. This was a petrol car I normally drive a diesel car so maybe the problem was with myself but I don't think so. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by ROBERT - 12 January 2023
" Perfect "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANTOINE - 02 January 2023
" Easy process "
" Car was full of dents and scratches "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GRAN CANARIA, ES - Reviewed by AARON - 01 November 2022
" Very good "
" The only bad experience was that the girl told me my excess money would be back in my account by now and it is not. The reviews seem to say it will be a long time so I am left in limbo for now "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by MARGARET - 05 October 2022
" Very pleased "
" Looked after very well by Laura "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DECLAN - 19 September 2022
" Very satisfied "
" Very satisfied. Efficient friendly and clear communications "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by DANIEL FRANCIS - 07 September 2022
" Very good man working at airport desk. The car wasn't up to the expected standard. The drop-off team showed no interest whatsoever "
" We didn't get the car that we booked. The car we got had a lot of marks on it, high mileage (77,510 km), no water in the windscreen washer and the cat was warning that battery key was low. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by DUNCAN - 11 July 2022
" Great hybrid Fiat 500 exactly what I requested exactly what I was looking for. Concern of the deposit request regarding fuel usage and extension of the insurance policy up front then returned No documentation states these facts and or guarantee of return, therefore doubt within the integrity of return. "
" Concern of the deposit request over fuel usage and insurance up front then returned. No documentation states these facts and or guarantee of return "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by OWEN - 08 June 2022
" Ridiculous the charges they try make ye pay "
" Ridiculous charges at car rental desk didn even take the car wanted a refund trying to contact use in order to get a refund has been ridiculous very unhelpful sent email about my experience and refund and was just blatantly ignored "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by VITALIJS - 04 February 2022
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by LOWRY - 25 October 2021
" Just always take photos of the entire car upon collection. When returning the car the lady tried to tell us that there was a mark on back of car that wasn't there before. For luck my wife had taken really clear photos when we collected car and she pointed it out to the lady that indeed the mark was there when we collected it. "
" Collection and car great. Returning the car not so great. Lady was quiet smart and abrupt about a tiny mark on back of car that we didn't put there. We proved it with photos. Very smart "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARY - 08 October 2021
" Easy pickup and drop off "
" Fast and very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by RACHEL - 25 October 2018
" Speedy and great staff on collection "
" Slightly concerned re drop off as there was nobody around and wanted to mention the missing hub caps which were absent on collection but not marked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MARK - 10 September 2018
" Please see previous "
" On dealing with the registration desk in Barcelona Airport I was asked to sign an authorisation for Euro 343.15. This I was assured would be refunded approximately 1 day back to my account after the return of the car, I am ABSOLUTELY clear that your representative said "this is only a deposit". My account was refunded with Euro 138,only. And no there was no discussion about extra insurance in the event that I broke down or got a scratch on the car. I have independently purchased car insurance to cover any excesses that may have arisen. I have been travelling to continental Europe and hiring cars for over 20 years and am very much aware of issues surrounding the extra cost of insurance. I am absolutely sure that this money should be refunded to my account, and should have been refunded to my account before my return home from Spain. To put it in perspective I traveled to Malaga after Barcelona and guess what 1 day later I got my fuel surcharge refund and invoice to settle my account . Will I recommend you to a friend absolutley No. Will I let this matter rest absolutely No. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by MICHAL - 28 August 2018
" very nice new brand new car- highly recommended "
" very professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by BRYAN - 13 August 2018
" Have used Auto Europe lots of times and will again....just not happy with Goldca "
" We were charged a deposit of €1200 which actually was charged to my credit card, as the rental was 8 days. If I had paid extra for "their" insurance it wouldn't have been charged...now I have to pay my credit card bill and wait for the refund......not happy. Plus staff were very unfriendly "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MURCIA, ES - Reviewed by ALEXANDER - 09 July 2018
" No problem from start to finish "
" All very smooth, pickup and drop off very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by COLM - 20 June 2018
" excelent "
" excelent always use car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by SHEILA - 15 September 2012
" Good value car hire. Seat Ibiza, was not the car [INVALID]ed when booked on line... however, was clean, newish model and a comfortable drive. The Rent company, GoldCar, however, could improve how they treat customers....I was left waiting at Seville Airport for almost an hour, while GoldCar rep. waited for later arrivals...then when we arrived at the GoldCar site, there was a long queue... in blazing sunshine....big delay! Goldcar is situated on a site remote from Seville Airport....on leaving, it is difficult to negotiate the minor roads in order to access the Autovia. Also, when returning the car to Goldcar, it is difficult to recognise the correct junctions. Goldcar need to provide more detailed maps and English language assistance. "
" GoldCar needs to respect and improve how they treat customers....I was left waiting at Seville Airport for almost an hour, while GoldCar rep. waited for later arrivals...then when we arrived at the GoldCar site, there was a long queue... in blazing sunshine....big delay... very uncomfortable! Why can they not provide an air-conditioned waiting area? Goldcar is situated on site remote from Seville Airport....on leaving, it is difficult to negotiate the minor roads in order to access the Autovia. Also, when returning the car to Goldcar, it is difficult to recognise the correct junctions. Goldcar needs to provide more detailed maps/directions and English language assistance. Next year, I will strongly consider SVQ-based car rental. "
BARCELONA, ES - Reviewed by ANDREY - 13 September 2012
GRAN CANARIA, ES - Reviewed by STEFANO - 27 August 2012
MALAGA, ES - Reviewed by ROBERT - 26 August 2012
" Hi, Gold car were not pleased that I brought car back with a full tank of petrol "
" I am not pleased with Gold Car at all. 1. I had to queue for 3 hours to get to the customer servicve desk at Malaga Airport on the Sunday. 2. There was a smell of petrol in the car for the 570km round trip, very sickening. 3. Gold car were not pleased that I brought car back with a full tank of petrol. "
GERONA, ES - Reviewed by DERMOT - 24 August 2012
" Speedy service, lots of choices offered. "
" Good service, although half an hour is a bit of a long wait at the car hire desk to collect my car. Only 1 person working, when they knew how many cars were being booked "
ALICANTE, ES - Reviewed by ELIZABETH - 23 August 2012
GERONA, ES - Reviewed by THERESA - 19 August 2012
" response time was quick "
" Staff were very pleasant, car was comfortable, almost new. Had difficulty finding the correct carpark on return, bigger and more prominent signs directing to carpark would be helpful. "
GERONA, ES - Reviewed by TOMASZ - 13 August 2012
GERONA, ES - Reviewed by NOEL - 24 July 2012
" Service was very slow in airport on pickup, and also when I returned that evening to add the extra driver to car, had another long wait to be served. . Otherwise very happy "
GERONA, ES - Reviewed by MARY - 19 July 2012
" get rid of company logo on windows,as it is a target for thieves,return to filling tank on return. "
GERONA, ES - Reviewed by DUDLEY - 18 July 2012
" was a bit anxious when I never got my confirmation e mail even though I phoned again "
" quick and efficient and no problem finding our reservation without confirmation e mail "
PALMA DE MALLORCA, ES - Reviewed by DENIS - 17 July 2012
" The line at the airport was too long . I waited 40 mins. "
" Airport line too long . forty mins in queue "
REUS, ES - Reviewed by MICHAEL - 15 July 2012
MURCIA, ES - Reviewed by JOHN - 07 July 2012
MALAGA, ES - Reviewed by JEREMIAH - 03 July 2012
MALAGA, ES - Reviewed by MICHAEL - 03 July 2012
" Have used Auto Europe in all previous European trips and will use them again. "
" Initial fuel charge of 95 was not so bad given that it lasted almost entire two weeks. Original rental cost was so reasonable, I paid the insurance at airport for 75 -great peace of mind. Car provided was a Seat Altea with only 9 km on the clock. Only gripe was the long queue on arrival - over an hour. Overall really satisfied. Will use again "
GERONA, ES - Reviewed by DAVID - 02 July 2012
" I have rented from GOLDCAR on a number of occasions now and have always received excellent service "
GERONA, ES - Reviewed by JAMES - 02 July 2012
" Good service as always and a decent price. I will continue to use your service. Thank you "
" Very friendly and efficient agent at the desk with no waiting due to arriving at a quiet time. Was given new car with less than 1000 km. At Girona airport there is no individual to check the condition of the rental car when it is returned. Keys have to handed in at the desk in the terminal. Personally I would prefer to have the car signed off. It leaves one open to possible charges later when it is not possible to contest the condition of the car. "
GERONA, ES - Reviewed by ELLEN - 02 July 2012
" Great value Takes all the stress out of driving a rental car. "
ALICANTE, ES - Reviewed by MARK - 02 July 2012
" No problems at all either at collection or drop off - both managed efficently by friendly, pleasant and professional staff "
" Pricing structure must be reviewed. Full charge for fuel irrespective of distance covered is not acceptable - only used 50% of fuel yet had to pay for 100% "