EUROPCAR SPAIN Car Rental Reviews

ALICANTE, ES - Reviewed by ENDA - 27 May 2025

" Overall positive "

" Good service and good price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTANDER, ES - Reviewed by MIHAELA - 11 September 2024

" Excellent overall. "

" The young lady at the Europcar desk in Santander Airport was friendly and helpful. She even gave us a choice of cars when we were somewhat negatively surprised with the first offer (Mitsubishi Colt). However, the Mercedes that she suggested was automatic, so we accepted the (manual) Mitsubishi. It turned out to be a very nice car, totally redesigned, completely different from the any old versions of the Colt. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by JOHN PAUL - 21 August 2024

" No additional comments. "

" All positive, good experience overall. Only slight surprise was the insurance arrangements and the fact that the insurance was not included with the rental company and only with Auto Europe so in the even it would have been required we would have to claim from you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORENSE, ES - Reviewed by JONATHAN - 01 August 2024

" Very easy to deal with and I particularly liked the clear guidance and offerings around insurance. "

" Very pleasant experience. Helpful staff. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

GRANADA, ES - Reviewed by JOSEPH - 19 July 2024

" Counter staff was greart - very efficient and fast. But the car itself was a piece of junk. "

" I booked a SUV for a 10-day trip from Granada, Spain to France, and I wanted an SUV. My reservation (Nr, 1177298289 / Contract Nr. 6039958530) called for a VW T-ROC or similar. Usually, I have no problem with a "similar" option, but in this case the Europcar office at Granada Airport gave me an old, beat-up Ford Kuga with 50,000 km and a long, long list of existing damages, dents, scratches and dings. The left rear tire had a slow leak, so I had to pump air in the tire every few hundred Km. The Speed limiter malfunctioned, and switched to a max speed of only 50km, and engaged the brakes while I was cruising on a very crowded motorway at 130km!! The rapid deceleration was extremely dangerous, and I was lucky that the only result was a lot of horn-blowing angry motorists. Then, when we reached the hotel, I opened the hatchback and the whole plastic fascia on the inside of the rear window crashed down. This was comprised of plastic pieces that are supposed to be snapped into place, but frankly I could not be bothered to fix it, as I am not tall enough to reach the inside of the hatchback when it is raised. The "Lane-Keeping" system also did not work right, and the Cruise Control option was unusable because it required an automatic engagement of all the "safety" features like Lane-Keeping and crash proximity, etc.. Then, 5 days into our 10-day trip, Apple Car Play stopped working. All in all, this car should have been retired from the rental fleet long ago. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by TIERNAN - 14 June 2024

" Very good overall "

" Very good overall "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CADIZ, ES - Reviewed by HUGH - 25 May 2024

" Very friendly and professional staff. Very happy with the car hire. Thanks. "

" Very friendly and professional staff at both pick up and drop off. Excellent experience. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GERONA, ES - Reviewed by MICHAEL - 16 May 2024

" All went well & as expected. Staff in Europcar were friendly and efficient. "

" All went well & as expected. Staff in Europcar were friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by MILDA - 26 February 2024

" I feel silly for researching and paying for the most expensive rental package when half of the things I looked for originally weren't involved. It felt stressful in case something happened to the car. Thanks god nothing did. "

" I specifically booked a car with 0 excess pay, but once I picked it up, I learned I would still have to pay 1000+ Eur in case something happened to it. Europcar staff informed me there was an issue on AutoEurope's end and they do not offer such package for such price. In order to get the packaged and insurance policy I originally booked via your website, I'd have to pay additional 8Eur/day. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by DAVID - 28 August 2023

" Easy booking process. Car as described. Facility to return car to city centre location. "

" Easy booking , excellent car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by NOEL - 27 January 2023

" Very satisfying "

" Great staff No hold up "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ENDA - 24 May 2022

" Great service and my go to for rentals. zero excess offering was great and worth the small extra payment for peace of mind. "

" Great experience with Europcar. Professional and helpful service. Rental car met all expectations. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by DAVID - 07 May 2022

" Sensed that perhaps europacar had a second string of vehicles for autoeurope. "

" Disappointed to be given a Fiat 500 which was grossly underpower on the motorway and not the Peugeot 2008 as depicted. The Fiat was very well worn with scratchs on all corners and a smeared windscreen. I was offered alternatives at much higher prices. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 4

ALICANTE, ES - Reviewed by FERGAL - 22 February 2022

" Makes booking very simple while also giving a range of hire companies. "

" Friendly staff, efficient pick-up and drop-off, didn't feel pressurised to take additional cover. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by PATRICK TIMOTHY - 07 November 2021

" As above "

" Pick up of the car was difficult, we were told we would have to go to another terminal by taxi to pick up the car. We had to request the car be brought to where we were & had to wait 45 mins. The car had a lot of external damage "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 4

MADRID, ES - Reviewed by SUSANA - 05 October 2021

" Good value car hire and easy with Auto-europe "

" Everything went smoothly - first time renting an electic car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by DOUGLAS - 15 January 2021

" Se above "

" In response to your inquiry regarding my experience of hiring a car from u I can only say that I have been extremely disappointed with the treatment that I received I booked the car on the 26th of November to be collected from Fuerteventura Airport on the 2nd of January when I arrived I was informed that I could not take the car because I did not have a credit card only a debit card I had not been informed of this previously even though booked the car with a debit card and payment was taken out of my account As a result I had to take a taxi to my hotel costing 50 euro I then had to hire a car from the hotel the next day As I was travelling with a gentleman suffering from dementia this was all very stressful I did contact your firm while I was away but was told I should have read the small print As a result I shall not be using your company again nor recommending it to friends or business acquaintances a little more assistance and openness would have been a great help a response to this would be appreciated "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FUERTEVENTURA, ES - Reviewed by PATRICK - 04 March 2020

" Very happy "

" Absolutely happy the whole way. The only negative is, and it wasn't a surprise is that of course when your actually picking up the car, even after getting the top insurance package, the person at the desk is still trying to sew doubt and sell you additional insurance. Absolutely Disgraceful that you and all other car rental companies always put people on edge and give them additional stress when the client should be at his happiest moment. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by PAUL - 06 November 2019

" All good! "

" Great car great price great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by MICHAEL - 05 November 2019

" Good experience "

" Excellent to work with thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by BRIAN - 03 October 2019

" All very good. However see comments regarding car. Another family member booked directly with Europcar on the same trip and received a much newer car. Is this the norm? "

" Check-in/check-out experience was very good. Condition of car was poor. Mileage was close to 70,000km which is highest I have experienced with a leading car hire. Internal upholstery was stained. However engine performance was okay although felt laboured at time on hills. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 4

BARCELONA, ES - Reviewed by PADRAIG - 26 August 2019

" Was informed on pick up I needed 2 credit cards . This was not at all clear from the booking. As a result I ended up altering the booking with Europcar and having to take additional insurance cover as I didn't have a second credit card. A poor experience overall. "

" Very helpful desk agent . Locating car for pick up could be more customer friendly "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ALAN - 09 July 2019

" Solid customer experience. "

" New vehicle. Customer service staff were very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by RICHARD - 08 July 2019

" A brief explanation of my issue I hired a car from Europcar for 693e incl vat, I paid in full, Reservation number: 1050902955 I was then charged an additional 160.72e on my credit card when I returned home. I received an invoice detailing the charge as VAT and Ecological charge (both were included in original 693e) I tried and tried to get Europcar to investigate and issue a refund. Eventually I contacted my credit card provider who advised me to send them a letter and all correspondence between myself and europcar and they would investigate and refund my credit card if I was incorrectly charged. They did this and my credit card was refunded the 160.72e. I then got letters out of the blue from some french debt collection agency demanding payment. I advised Europcar that I was not wasting any more time on the matter, that If I had to I would engage legal representation and issue an invoice for the time I have spent dealing with Europcar. I heard no more about it until I was refused my reserved/confirmed car at the Europcar desk in Barcelona airport two weeks ago. Please bring this ridiculous saga to an end. "

" I arrived at the airport and sought to pick up my car, when at the europcar desk I was informed that they would not give me the car!!! I had previously rented with europcar through Auto europe (Reservation number: 1050902955) and been double charged by europcar (€160). After trying desperately to get Europcar or Autoeurope to sort it out, I eventually contacted my credit card company and they having investigated it refunded my credit card. Now I find that I am blacklisted by Europcar, none of this is my fault. Why have Auto Europe and Europcar not sorted this issue out between them? "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FIGUERES, ES - Reviewed by FERGUS - 31 December 2018

" excellent "

" v good service and very friendly staff in Figueres. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by PAUL - 28 October 2018

" As above, the counter staff at the airport desk were excellent "

" Promised a confirmation email that the car was returned correctly, this never arrived. The car was in very poor condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 1

VIGO, ES - Reviewed by DANIEL - 28 October 2018

" Overall I had a good experience. Thank you. "

" Staff was very helpful, very professional, the car was big and new, only 20000km, but the engine was very little 1200cc on petrol with was weak. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAMPLONA, ES - Reviewed by ADRIAN - 04 October 2018

" Good "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

REUS, ES - Reviewed by GARY MARTIN - 14 September 2018

" Absolutely no problem. Went for the full insurance and that was it. No other fees, unlimited mileage, simple. "

" Excellent service, car was new and the pick up and drop off was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by EKATERINA - 29 August 2018

" Europcar service was way below what I experienced before in Switzerland and many other countries. Autoeurope - you dissappointed me with misleading information about the insurance coverage - I had to pay twice! This is not acceptable . I would like to talk to your management customer team about this. I don't want any legal procedures triggered, but I think you are not treating your customers in the right way and if this is not addressed, not only will you lose me as a customer, but I will tell my friends not to use your services. "

" The system booked us a car in a different terminal (T1 instead of T2). When we arrived the staff at teh Europcar point found us a car that was in the same class at the T2. However, this car had middle back seatbelt not working (we had to sign a paper we are aware of this) and thus we can have max 4 ppl in a car. Not such a big issue, but I would expect all cars to be in perfect condition! Secondly, we were warned there are some scratches, but it was too dark on the parking lot to check all the details. When we came back, the drop off staff claimed we had a new scratch on the bumper. But it was definitely not us. We made a mistake we didn't take pictures (as it was too dark and there were noone at the parking lot when we were picking the car). It was good I took full coverage. This is another point - at this time I was super unhappy with Autoeurope. When selecting the car, I took max insurance - in the header it was saying it includes glass and tires and zero excess. But when I arrived I found out that Theft Protection had excess and the windows and tires were not insured, as well as cases of damage on the parking lot. I double checked the papers from Autoeurope - and indeed, this was mentioned int he small font. You are misleading your customers and after 5 years of using your services, I am considering not to. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 7

BILBAO, ES - Reviewed by PATRICK - 29 August 2018

" Good experience "

" Good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 5

BARCELONA, ES - Reviewed by TEDDY - 29 August 2018

" Easy booking on short notice "

" Car provided was old and with lots of damage, car was on a full to full policy but was missing 1/8 of fuel, was offered a replacement car and when that was inspected it had a notice saying the back seat was unsafe to use due to a safety issue. Please update your fleet Europcar! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by LIAM - 30 August 2012

" see below. "

" Good service overall. However, one issue in that in my 2 bookings this year, both Europcar, both quoted sample cars on the booking, (Meriva this time), were significantly larger and better than the car we got to drive, (Auris, somewhat smaller), though apparently in the same class, which I think is a little dubious. "