ENTERPRISE SPAIN Car Rental Reviews

FIGUERES, ES - Reviewed by LIAM - 01 October 2024

" From above, the address for the collection point was incorrect, but everything worked out with little hassle for the collection. The car was as required, so all was good. "

" The pickup from Enterprise was hassle free, the vehicle was as required. The address provided by Auto Europe was incorrect, but the Enterprise office were very helpful. Conversely an email sent from Enterprise about the drop off provided an incorrect address, the original from Auto Europe was actually correct! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 9

SANTIAGO, ES - Reviewed by ADRIAN - 22 August 2024

" Very good - no major issues arising "

" Pick up was a little slow and it seemed there was a shortage of vehicles "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by JOHN - 23 July 2024

" Overall very good "

" Collecting the car was a bit chaotic. Big queue outside the building in the scorching summer sun. Separating returns and collections would have made it more efficient I think. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by JOHN - 30 June 2024

" Great experience. Will definitely use Auto Europe again "

" The only complaint I have is that we requested an automatic but got a manual gearbox. Enterprise did give us a free upgrade as compensation. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by MAURICE - 22 May 2024

" Website easy to navigate. Excellent offering and good value "

" Overall very enjoyable experience, staff very professional, transfer was efficient and prompt. Was vary of hidden charges which did not occur "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by KRASIMIR - 24 March 2024

" Great service, good car. "

" Very friendly and efficient staff, great service. We had been attended by a very competent and friendly person - Felipe (Valencia train station) who did fantastic job! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SANTIAGO, ES - Reviewed by ANDREW - 19 May 2022

" I found the Auto Europe app to be very easy and simple to use as well as covering all the information I needed to know before making a booking. However, at the end of the day, if my experience with the car rental company (this time it was with Enterprise Rent a Car in Santiago de Compostela, Galicia, Spain) had not been good or un-satisfactory, my experience with Auto Europe would not have been good. My actual experience with Enterprise Rent a Car in Santiago de Compostela was excellent and could not have been better. Thank you Sonia at Enterprise Rent a Car in Santiago de Compostela. "

" I've rented cars all over Europe and America. My experience with Enterprise Rent a Car in Santiago de Compostela could not have been better. The location of their office was very convenient (near the Train Station). However, what impressed us most was the excellent level of customer service we received from Sonia at the counter when picking up our car and again after returning our rental car. Thank you Sonia. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by EAMONN - 14 November 2021

" Re: Booking Voucher #18767823 Dear Sir or Madam, Despite what your booking website says, there is no rental desk for Enterprise car rentals at Alicante airport. Following making the booking, the voucher indicated a shuttle bus would be required to bring us to the car rental location. However, there was no shuttle bus and no attempt was made to contact me. Auto Europe and Enterprise car rentals were unreachable by telephone. My wife and I were left stranded at the airport more than one hour travel time from our accommodation. As no service was provided, please refund my payment in full. I have already provided evidence of my claim by email to you reservation support function. If I have not received confirmation within a week that I will be refunded, I will pursue a refund through my credit card company. Regards, Eamonn Rattigan. "

" Re: Booking Voucher #18767823 Dear Sir or Madam, Despite what your booking website says, there is no rental desk for Enterprise car rentals at Alicante airport. Following making the booking, the voucher indicated a shuttle bus would be required to bring us to the car rental location. However, there was no shuttle bus and no attempt was made to contact me. Auto Europe and Enterprise car rentals were unreachable by telephone. My wife and I were left stranded at the airport more than one hour travel time from our accommodation. As no service was provided, please refund my payment in full. I have already provided evidence of my claim by email to you reservation support function. If I have not received confirmation within a week that I will be refunded, I will pursue a refund through my credit card company. Regards, Eamonn Rattigan. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADRID, ES - Reviewed by BRITTNEY - 22 October 2021

" Easiest rental car experience I've had in a very long time. "

" The staff at the pickup and drop off locations were incredibly friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by GRAINNE - 09 July 2019

" All pretty smooth "

" I usually have a very good experience with Enterprise "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by MICHAEL - 07 January 2019

" 10/10. Will definitely use again especially after less than satisfactory experiences with other car hire companies "

" Excellent experience and salesman was superb - Anders/Andre??? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by THOMAS - 04 October 2018

" Very good "

" Very good "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SANTIAGO, ES - Reviewed by ELIZABETH - 01 August 2017

SEVILLA, ES - Reviewed by DECLAN - 24 July 2017

" Our experience was excellent. We were dealt with by very professional and friendly staff. we felt that our custom was cherished. I will be happy to do business again in the future. "

SEVILLA, ES - Reviewed by STEPHEN - 28 March 2017

BARCELONA, ES - Reviewed by PHILIP - 18 October 2016

GERONA, ES - Reviewed by MARGARET - 11 June 2016

" Enterprise was good. Very polite people in Gerona. Some car hire companies behave badly & it is good to see nobody going to them. "

" Please see above. "

MADRID, ES - Reviewed by PHILIP - 07 May 2016

GERONA, ES - Reviewed by JOHN - 19 April 2016

" Oscar and Iban are fantastic! Very helpful, efficient and friendly. "

SEVILLA, ES - Reviewed by CARMEL - 20 October 2015

" Pleased with the service. "

" Mid way through our holiday we returned to the car one morning and it would not start. However, we did not have to wait too long for a mechanic to arrive and got us on the road again. We may have left the lights on as the battery was flat but all was good in the end. When I brought the car back to Murcia airport at the agreed time, there was nobody to take the car. I eventually discovered that the Enterprise office is not at the airport but down the road at Santiago de la Ribera. Would have been easier if I had known this but , again, all well in the end. Enterprise personal all very helpful and friendly. "

GERONA, ES - Reviewed by SYMON GRANT - 27 August 2015

" Excellent service "

SEVILLA, ES - Reviewed by ANTHONY - 16 June 2015

" Excellent as always with Enterprise "

MALAGA, ES - Reviewed by ROBERT - 05 May 2015

" Efficient service, top quality vehicle "

MALAGA, ES - Reviewed by ROBERT - 05 May 2015

" Efficient service, top quality vehicle "