AVIS SPAIN Car Rental Reviews

ARRECIFE, ES - Reviewed by GERARDUS - 09 September 2025

" Pick up person excellent Francisco "

" Drop off outside office hours. While phone number for taxi was provided no other info provided. Confusion on where to leave car. No dedicated area, no info on key drop. All this confusion in darkness at 6am lead to me falling and badly spraining both feet as uneven surface. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by MARC - 02 August 2025

" Have used Auto Europe for many years without any issues and will continue to do so. "

" Overall a positive experience. The pick-up and drop off was efficient. The car did have a lot of scrapes and mileage was a bit high, but we did not have any issues with the vehicle during our stay. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GERONA, ES - Reviewed by WILLIAM - 22 June 2025

" Would recommend Avis at GeronaAerport "

" Staff very friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by AUDREY - 04 June 2025

" Quick easy pick up and drop off "

" Very helpful friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by RICHARD - 26 April 2025

" see comments about avis. overall a bit disappointing "

" i have used budget avis many times, mainly through munich. when i saw their offer on the Lanzarote site, i automatically booked with them. unfortunately i failed to realise that they were not in the airport. they were new to aticiffe and were remote (most unusual for budget avis) nobody seemed to know where they were situated and only after a while were we able to find a shuttle bus in a car park, very hidden away. then we had a few km drive to their new office. staff seemed untrained. car had a few dents etc but we were just shown photos and not given a damage report as is normal. would i use them again? not at this location until they get an office in the airport and have cars there "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 8

TENERIFE, ES - Reviewed by JEREMIAH NOEL - 01 April 2025

" Very satisfied except for comment above "

" Difficult to find bus collection stop at airport no Avis signage within arrivals Hall ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by FREDERICK - 04 March 2025

" See above. I have found auto Europe fine in the past. They need to specify the distinction between on ans off airport parking. "

" Avis in lanzarote is off the airport. I was unaware of this. There were no signs. It was stressful to start with but eventually we found a van parked up in the parking lot. The car was fine as were the admin procedures. I had issues with the sat nav which tool me a few days to iron out. It would have been helpful if a member of staff had helped me. On returning the car I had to wait 45 minutes for the transfer to the airport. Only when I rand a taxi did they respond to my request. So in part the experience was excellent but getting to and fro from the airport is a problem. I never book off airport and I wouldn't have done it this time had I known. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by RAY - 18 February 2025

" Overall experience good apart from airport shuttle timing. "

" Avis pick up is 1 km from airport and shuttles were not very efficient ... waiting for 20 minutes. Also, Avis debit your card with €400 ... rather than block €400. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by KEVIN - 26 September 2023

" As above "

" This car was FILTHY inside and outside Very unusual for Avis "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by DANIEL - 07 July 2023

" Very good "

" Guy at the counter was bang on. Change the faulty car in a heart beat.well done "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by KEVIN - 24 February 2023

" Vg "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by HUGH - 02 October 2022

" Use AutoEurope on a regular basis & find them very efficient & good value "

" Very efficient process & very happy with the quality of the car. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by HUGH - 19 September 2021

" Very happy with everything. Would love to see reduced car rental rates for people (like myself) who have used Auto Europe in the past "

" Very happy with the service from Avis. Signage when returning a rental car to Seville airport could be a lot better but this is obviously not the fault of Avis. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by DENIS - 17 February 2020

" Clean and easy transaction "

" Smooth operation "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by WILLIAM - 06 December 2019

" very efficient and satisfactory experience from booking though to pick up and drop off "

" Peasant and efficient service. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by HRVOJE - 08 November 2019

" N/A "

" N/A "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by JOHN - 27 October 2019

" Auto Europe service was up to its usual high standard "

" The instructions on where and how to return the car could be made clearer. Otherwise I was very happy with the Avis service. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

GERONA, ES - Reviewed by PAT - 25 October 2019

" Everything apart from unclear insurance was fine "

" All was fine, though in general I would like a clearer pricing policy around additional insurance. No matter what you prepay for, there always seems to be someone trying to sell you more at the counter. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by BARRY - 06 September 2019

" I was required to provide a pre authorization of €129 at the counter. When I queried this amount which was to cover full tank of fuel I was a advised that while fuel was c€60, there was a problem with prepayment voucher provided by Auto Europe which suggested I had only paid €178 for the car rather than the €248 actually paid. We resolved this subsequently but it delayed overall transaction. "

" While I am an Avis Preferred customer, given that I booked via Auto Europe I could not collect car at preferred counter. This caused some delay which on this occasion was only 15/20 minutes but was one hour in my previous visit in June. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by RACHEL - 28 August 2019

" Drop off very easy "

" The collection was slow "

Value for Money: 9
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by SEAMUS - 06 August 2019

" Overall very good... "

" Overall very good. However there was a considerable delay collecting car on arrival. Large Que's not enough staff.. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BILBAO, ES - Reviewed by EOIN - 01 August 2019

" Overall the autoeurope booking part of the rental good but I'm disappointed that I didn't get the car I was promised (or at leas one that was similarly sized) "

" Overall experience was okay but the car had a really bad smell. Everyone in the family noticed and remarked on it. I wondered if it was a broken catalytic converter or something. I probably should have complained to Avis to see if we could switch the car but for a week long rental it didn't seem worth the bother. Also I was promised a Seat Ibiza or similar - I was given an Opel Corsa. When I pointed out to the counter staff member that I was disappointed as I didn't believe the Corsa was as big as the Ibiza. I was assured that the new model of Corsa was just as big. I've since checked and the boot of an Ibiza is 355 litres whereas the boot of a Corsa is 285 litres. That's a 20% difference which is very significant on a family holiday. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 3

GERONA, ES - Reviewed by DONAGH - 25 July 2019

" Very positive - the refundable excess option was well worth the small additional premium and the responses received from the team in Auto Europe were prompt and helpful "

" Nothing further to add - it was all very positive and certainly was a far better experience than dealing with some of the car hire companies with cheaper headline figures "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by KEITH - 23 July 2019

" Auto Europe is a great facility to hire a car and great prices "

" Avis in Tenerife their location is not great having to get a bus both ways defeats the purpose of hiring a car to not get the bus, also I have been charged €70 extra I did not know about "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

VIGO, ES - Reviewed by KEVIN - 07 May 2019

" Good "

" I had to wait while they input my details twice They already had my details from 3 previous times "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by RUPERT - 09 October 2018

" The queue at the registration desk was far longer than any other car hire company at the airport, there weren't enough staff to cope. There was general frustration all round. "

" Other than the queue at the collection everything was satisfactory. There was an unacceptable 80 minute delay in registration for the pick up, very poor for a reputable company. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GERONA, ES - Reviewed by PAUL - 12 September 2018

" . "

" Directions/signage from the teminnal building were poor - office hard to find. Lady who provided the car was exceptionallly nice and helpful When returning the car we had to wait for 15 minutes while the man when to get coffee "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by GERARDUS - 03 September 2018

" Disappointed that only insurance option was super over, this is first time this happened. "

" The person on desk was extremely friendly and covered all aspects but there was a long queue and I think people would have preferred quicker service & less chat - sorry. When it's not busy it's nice to chat. Car had lots of scratches not recorded on document had to go back to point them out. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SANTANDER, ES - Reviewed by DAVID - 03 September 2018

" Good value, Easy process. "

" Very smooth process. Car very new and spotless. Easy drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by JAMES - 26 July 2018

" - "

" - "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by BRIAN - 24 July 2018

" Ok "

" It might be a good idea to have a lot of the information required pre-requested to speed up collection. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by CONOR - 24 July 2018

" As above with regard to the car I ordered "

" I had ordered a Renault Talisman (or similar) in order to have a large family saloon. Instead I was offered an Opel Mokka which is far inferior car size wise, which was my reason for booking a large car. I was extremely disappointed. I regularly hire cars and hope that if I use auto europe that I will receive the car I order. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 4

VIGO, ES - Reviewed by CATHAL - 16 July 2018

" Great price and very easy to use "

" Counter staff were very nice but had to wait over an hour to pick up the car and over 40 minutes at drop off. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

VIGO, ES - Reviewed by KEVIN - 17 June 2018

" Very good and friendly "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by DAVID - 23 October 2017

FUERTEVENTURA, ES - Reviewed by DARIUSZ - 28 September 2017

" at the Avis desk, there were some missunderstanding regarding payment. We were asked to make extra payment for additional 2 days, lucky we had our confirmation printed "

" One and half hour waiting time in a queue to get to Avis office at the airport was a really annoying, especially after long flights. Other rental companies had almost no queues. . Stuff very nice and helpful. "

TENERIFE, ES - Reviewed by DMITRY - 16 November 2016

" Very nice "

" Check-out was fine and smooth. But check-in brought some unexpected problems. Arriving at Tenerife Sur Airport just in time of car return I found that there was no more AVIS office - surprise! No one of other rental companies' representatives could explain where to find AVIS parking. My four calls to AVIS Canarias office were not in help. I rushed into Airport Information desk, and they suggested me to run to the opposite side of the hall, find the desk with AVIS temporary label and ask what to do. Near the desk I was told to wait for AVIS manager who ran up and down with customers, and after some indefinite time was expected to be there. Finally, I checked-in my car, and it was just 15 minutes before my plane boarding was closed. "

FUERTEVENTURA, ES - Reviewed by ANTHONY - 16 November 2016

" good attention when collecting car "

" hassle free return of car. "

TENERIFE, ES - Reviewed by ROBERT - 20 October 2016

" Minor marks, dents on car not initially noted by Avis until flagged by me. Also tried to sell me tank of petrol although car hired 'full to full'. "

LANZAROTE, ES - Reviewed by PETER - 07 December 2015

" Always find your rates very compettive. "

" Lovely staff, very helpfull and polite "

FUERTEVENTURA, ES - Reviewed by RAFAL - 12 October 2015

" Better description on the contract. What is included in the price etc. "

" Better description on the contract so both sides know what is included in the price as we were askwd for more money even though we had everything paid "

LANZAROTE, ES - Reviewed by HON - 30 June 2015

" Normally good, but this time I'm disappointed. Petrol in both cars were not full when we got them. By the time we noticed, it was too late, we had already left the airport car park and on the way to Playa Blanca. I feel that it was disingenuous of AVIS that they insisted on us presenting them with a receipt after hire to show the tank is filled before return and yet the tank in the C4 was missing about 1/6 of the petrol from the start. I realized I should have checked before leaving the airport so lesson learned. The C4 was also not properly valeted from a previous hire. Washer jets also ran out of water after a few washes. This is not what I expected from a respected car hire company which I have trusted many times before. "

TENERIFE, ES - Reviewed by PADDY - 01 April 2015

" The only delay occurred while at the service desk at Tenerife airport, but apart from that, the service was excellent and the car was clean, of good quality and perfect for our needs. "

" S/A "

TENERIFE, ES - Reviewed by PADDY - 01 April 2015

" The only delay occurred while at the service desk at Tenerife airport, but apart from that, the service was excellent and the car was clean, of good quality and perfect for our needs. "

" S/A "

TENERIFE, ES - Reviewed by CAROL - 13 February 2013

" I have booked with Auto Europe in the past and can find no fault so far. I find them efficent and very commpetive on prices. The cars they supply are of very good standard. "

" Found Avis good to deal with,had no delay when picking up the car at the Tenerife office, staff were friendly and efficent.Same when we dropped car off at the Airport no delays.Would have no problem in recommending Avis to friends. "

FUERTEVENTURA, ES - Reviewed by MARTIN - 02 January 2013

" Very Happy had a lovely car , collected keys in the airport, the lady on the desk was very plesant and helpful. "

TENERIFE, ES - Reviewed by JOHN - 20 August 2012

" damage to car was not noted when i picked up the car, had to return to desk and notify them of previous damage. "