ALAMO BY ENT SPAIN Car Rental Reviews

MALAGA, ES - Reviewed by MATT - 15 July 2025

" I paid extra cover on autoeurope, however this is the second time of doing this and when I got to malaga I still had to pay and extra €370 to be fully covered. this is a misrepresentitation what am I paying extra for with autoeurope. You seem to be taking extra money with no benefit. Bit of a scam really. "

" although I booked an automatic when I got to rental there was no automatic. however they replaced it with a ford ranger truck. this was then recalled by Ford and vehicle was then exchanged to Range Rover. This worked well. and customer service was accommodating. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by PAUL - 28 October 2024

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by CONOR - 25 July 2024

" Good from start to finish "

" Quick, friendly & not pushy on upselling "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by IAN - 09 June 2024

" N/A "

" We received the car with less than a half tank of petrol- and was not cleaned from the previous customer. I was a assured by the guy on the desk that he would mark it as empty on the contract on 2 separate occasions- however when I got the confirmation email, it was marked full but not only that they had put in a much lower mileage entry on the contract too so by the time we reached our destination in cambrils it looked like we had already completed 900+ km instead of around 100. I presume a tactic to show that the tank was full ..I emailed the office and head office and heard nothing. The 2 guys working there seemed to be arguing or "up selling" to everyone both on pick up and return. I mean every single person renting was arguing with them. Because of this I filled the car back up to full as I knew an argument would ensue otherwise. The whole rental experience with Alamo felt scammy and uncomfortable.. However thankfully I was greeted by an employee from enterprise ( who had a uniform on) who was very understanding and was sympathetic to what had happened us- I told him the whole story and he gave me a voucher for petrol on my next rental with them.. but I would be very reluctant use them again based on the experience with the Alamo staff. So essentially I paid 60€ for to fill a car that was given to me almost empty "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by PETER - 13 April 2024

" No issues. All went smoothly. "

" Good service. Car collection was delayed by an hour but there was a good will gesture provided on the car Fuel. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PUERTOLLANO, ES - Reviewed by TIM - 13 November 2023

" Disappointed car display showed car needed oil change and battery in fob needs replacing...whether or not they did need to be done its disconcerting to think that maybe car might be problematic "

" Positive "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BARCELONA, ES - Reviewed by KEVIN - 30 September 2023

" As above, I booked an estate car due to having 4 sets of golf clubs, getting an suv instead wasn't suitable "

" I was informed that the type of car I booked was unavailable at pickup as they sold out, the replacement, while a nice car, didn't have enough boot space which meant passengers had to travel with luggage on their laps, not ideal "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CASTELLON, ES - Reviewed by GEORGE ROBERTINO - 05 August 2023

" Perfect "

" Everything was ok. At drop-off, IVAN was nice and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by JAMES - 29 April 2023

" went well all round "

" very good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SANTANDER, ES - Reviewed by ALAN - 06 December 2022

" All very straightforward and no surprises. "

" Very pleasant staff. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by CONOR - 16 March 2022

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by WILLIAM - 11 September 2019

" Most disappointed to find out that Alamo were closed and believe that some of the responsibility rests with Auto Europe. All the other carhire companies seemed to be operating. "

" Flight delayed. Alamo seemed to be the only car hire company that closes at 12, midnight with a useless customer telephone messaging. Consequently I did not pick up the car as it was more economical to forsake the car hire than have to return to the airport when the office re-opened. I expected to have to pay an excess due to the late arrival but not for their offices to be closed. I don't think that Auto Europe should quote a company that might be closed within 2 hours of flight arrival because unfortunately delays are inevitable. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VIGO, ES - Reviewed by JAMES - 07 May 2019

" good this time "

" Very Good Experience not like some of my previous experiences with Auto Europe bookings "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JAMES - 05 October 2018

" - "

" - "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by INIGO - 04 October 2018

" See above. We should be obliged to receive response to our ongoing enquiry. "

" I have sent several e mails about an overcharge taken from our account subsequent to our rental period.....but to no avail. It is completely unsatisfactory that we have not even had the courtesy of a reply. On this basis we would NEVER use the company again for our car rental requirements and would never recommend the company to friends. WE AWAIT A SATISFACTORY RESPONSE. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by RUPERT - 02 October 2018

" We couldn't fit all the luggage (for five people) into the original car allocated and we were immediately transferred to an estate car at no extra charge. I would have no hesitation in recommending Alamo. "

" Despite minor damage, entirely my own fault, I was treated very fairly with a reasonable charge by Alamo staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ANTHONY - 22 July 2018

" The car was in mint condition and run well "

" Staff very friendly on collection and drop off area. They had good English which it was a plus "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by THOMAS - 27 September 2017

PALMA DE MALLORCA, ES - Reviewed by ROBERT - 04 September 2017

" Excellent service by all personnel at Alamo "

BARCELONA, ES - Reviewed by NURIA - 08 August 2017

" Worked fine however my debit card gave me problems to pay the vehicle. Despite I had enough money on it did not went through and had to use a different card. I will very much appreciate that this will not happen in the future. "

" The guys at the rental desk in Barcelona T1 were incredibly friendly and helpful. All was smooth, no waiting time, there was no hidden/extra fees etc. And the car was brilliant. I got a brand new Micra with a lot of accessories like cruise driving mode, a/c, Bluetooth radio, hands free phone. It was 100%! I will definitely recommend it and I will rent again with ALAMO/Enterprise, great service! Well done guys! "

BARCELONA, ES - Reviewed by FRANK - 15 July 2017

" Office was understaffed when collecting car so there was a long wait. "

BARCELONA, ES - Reviewed by IAN - 09 July 2017

GERONA, ES - Reviewed by DAVID - 20 June 2017

" There was a bit of pressure to pay an additional 50 euro for breakdown/towing cover - but we had a separate insurance policy that covered this, even though the woman in the Alamo office was a bit skeptical about it! She couldn't check our car when we returned it at 2.30 because she was alone in the office...though there were no problems and our 250 euro deposit was back in our account within a couple of days. Car was comfortable and in good condition. "

PALMA DE MALLORCA, ES - Reviewed by EAMONN - 16 June 2017

" reception slow but explanation satisfactory tony was helpful and charming the young lady at the car also and the gentleman on return likewise 9 out of 10 well done "

" the above remarks apply to enterprise alamo "

SANTANDER, ES - Reviewed by DAVID - 14 June 2017

BARCELONA, ES - Reviewed by MAIREAD - 18 May 2017

" I booked a Citroen or similar. I got an Opel. It was a big and awkward car to drive. "

SEVILLA, ES - Reviewed by LIAM - 30 March 2017

" Excellent service & very friendly staff. "

MADRID, ES - Reviewed by LINA MARIA - 17 November 2016

JEREZ, ES - Reviewed by BARRY - 02 November 2016

LOGRONO, ES - Reviewed by HOSUNG - 17 October 2016

" I booked automatic car, but manual 7 seats car was waiting for me (I didn'the requested 7 seats). Fortunately the staff (Alex) helped me to get automatic one within couple of hours. He even drive us to our hotel before he get us a auto car. I appreciate his effort to solve the problem. According to his record, he didn't received auto car booking from you, but got manual 7 seats car booking. "

BARCELONA, ES - Reviewed by PAUL - 22 August 2016

SANTANDER, ES - Reviewed by PAUL - 01 August 2016

" Despite some confusion regarding pick up time, the car was made available early which had an impact on the return time, leading to a possible extra days charge. The issue was resolved quickly, extra fee waived and impressed with quick decision from very customer oriented staff. The car was excellant and we were happy with the service. Have used this company before and will again. "

GERONA, ES - Reviewed by AILEEN - 25 June 2016

" Customer service was the best I have experienced in car rental., he was so polite & helpul. "

" The only disappointment was due to being informed when we were making the booking that the price quoted included taking car into France, on collecting the car at Girona Airport,the agent told we had to pay this cost as an extra.there is a breakdown in your communications. "

ALICANTE, ES - Reviewed by CIARAN - 23 June 2016

MALAGA, ES - Reviewed by IAN - 15 October 2015

SEVILLA, ES - Reviewed by PEADAR - 05 October 2015

ALICANTE, ES - Reviewed by RUTH - 31 August 2015

" VERY POOR SERVICE - NEVER AGAIN WILL i GO NEAR YOU. Especially with the sneaky charges after quoting a certain price to find on the next page there is an additional charge etc. . I will tell my company to be aware of you. "