NIZA SPAIN Car Rental Reviews

MALAGA, ES - Reviewed by RADU - 08 November 2024

" The experience was pleasant, everything went smooth, thank you "

" Stuff was very helpful and friendly. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by KENNETH - 09 September 2024

" Not a good experience at all "

" When i took out extra insurance to fully i did not expect to spend another 200 euro when i collected the car as we were told we did not book directly but with a third party very disappointed "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by IVETA - 28 March 2024

" We definitely will recommend the niza cars to our friends, but with note that they need to be very patient (persistent) if they would like that their rented car would be checked in their presence - which we recommend. "

" We returned the car and invited the staff to do the check up for it. The office wasn`t busy and 3 staff members was in office and no customers. They asked us to sit outside of office. We waited 18 minutes. Then the staff changed (it was 3pm, probably shift finished). We was still waiting again 15 minutes. No customers at that time. When we tried to remaind about us we got an answer that they didn`t know that we are waiting (they could see us through window, we was only 2-3 meters away from them, near office glass wall). We felt neglected and unwelcome. In that time the shuttle bus came and went away without us. Thankfully we wasn`t in hurry. Finaly after 33min (in total) waiting time our returned car was inspected and we went to airport with the next shuttle bus. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 3
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by PAUL - 23 November 2023

" Very good "

" Very good and have used them before. Only little room for improvement is making it more clear where to take the shuttle bus from "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by NOEL - 04 May 2023

" The car that I got, was not the car that I ordered! I contacted Auto Europe at time of pickup but was told that there was nothing that could be done at that point. "

" Very happy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by JESS - 20 April 2023

" Satisfactory booking process and prices "

" Easy pick up and drop off except for the drop off rep not being aware we had paid for the facility to allow us drop the car back without a full fuel tank. Really the staff should know what cars are coming back and I shouldnt need to explain that I dont owe for fuel. The car was fine but was 1 year old and had 60000 KM and had some rattles. Not expected for a 1 year old car but otherwise it was fine and clean and tody. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by MATTHEW - 16 January 2023

" Good car "

" Languages was the problem Also no effort made to demonstrate main features of the car....given the key and nothing more "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by PETER - 25 April 2022

" Always provide quality service "

" No issues with car hire firm "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ALISTAIR - 06 September 2021

" The experience was poor. We are dissatisfied with the service, despite the car being adequate "

" The car was not at the airport which we had expected. My wife has had a knee operation for which we expected the car to be at the airport. This was not clear and only in the small print. Niza do not take debit cards which cost us an extra 28€ "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by CHARLES - 19 April 2021

" Booking on auto Europe is a little misleading. I was led to believe that your supplier was Europcar not Nizacar and was only told it had been changed to Nizacar 2 days before the rental began "

" Great car. Great price. But the staff were very rude. Customer service at Niza is appalling. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by JOSEPH - 21 November 2020

" On returning the vehicle the staff member checking the car tried to make out that there was additional damage, which there was not. It doesn't make for a pleasant experience. If Niza don't want business through Auto Europe why do they have a contract with you?? "

" Niza complain that the Booking was made through Auto Europe instead of directly with them. This has happened on several occasions. This begs the question, why do they advertise for business through Auto Europe or other third party sites? "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by PETER - 26 January 2020

" Always happy with the service provided by agents and interaction with online facilities "

" Efficient staff - quick to point out the deficiencies in the "insurance" cover already purchased and the perils of not buying additional cover at the time of car hire. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by DAMIAN - 18 November 2019

" i'd avoid in future. "

" it was not clear how to get the shuttle, poor instructions. the car had extra scratches and damage to what was on my contract. i had to draw the staffs attention to it. when i returned the car i was late for my flight due to delays on the auto piste, the person at the desk did not do anything to expedite the return. she accused me of the scratches on the car that were already there when i booked it. she tried to make it my responsibility to sort it out, threatened charging against the excess. really unhappy with the return in particular. this lady should not be in a customer facing role. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 4

MALAGA, ES - Reviewed by PATRICK - 26 October 2019

" Niza cars very busy but no complaints "

" Very happy all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by JOANNE - 24 October 2019

" Efficient website; good price - shame about my experience with the company you found but I guess you can't review all of them personally! "

" Collect was ok - car very scratched; never seen a hire car is such a bad condition and docket very hard to understand to see if all the scratches were noted by NIZA. Took numerous photos. Drop off - exceptionally rude staff member - aggressive - got the impression that he was trying to see if they could trick us into charging us for a scratch. Obviously his hand over docket hadn't noted a VERY large scratch down the entire side of the car. He asked for photos we'd taken. Luckily, considering the car was so scratched and we could have missed some of them, one of my picture did catch the beginning of the huge scratch so he just walked away. I asked for documentation to prove that he was satisfied we hadn't done any more damage to the car and he was adamant that simply telling me that the hire was 'closed' was enough; especially as he had been so ignorant already I wasn't satisfied and indicated that it was not normal to not receive a receipt - he argued that it was quite normal but signed his name on my original docket. Left he place really quite worried that I would be charged for something subsequently and have been monitoring my VISA account since! I am a very regular hirer of cars all over Europe and will never use them again. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

MALAGA, ES - Reviewed by DAVID - 06 September 2019

" Excellent value and customer friendly, easy to use website. "

" NIZA are very efficient and offer a wonderful service to their customers. There are no queue's and I was procvessed to get my car within a few minutes. The car was brand new, very clean and lovely to drive. The shuttle bus bring ing you to NIZA is promt and their driver is very helpful. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by TONY - 17 April 2019

" No Issues with Auto Europe but There are much better companies out there to deal with rather than Niza "

" Disappointing, the car was very dirty inside, A lot of damages , dents/ scrapes/ etc on the outside, not freshly washed. Staff didn't show any of the features, such as the convertible soft top use. Fuel full to full was actually 3/8th or some such. The red engine manage light was on continuously, the car needed to be serviced, this would suggest that it was costing us more to run than it possibly should have, not to mention the environment. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by JOSEPH - 07 April 2019

" As above "

" Supplied me with a car of a lower grouping "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by PETER - 18 January 2019

" I have been using Auto Europe for a number of years and always find the staff to be very helpful, courteous and efficient. Will continue to use and recommend them in the future. "

" Efficient staff - courtesy vehicle arrived on time with the same applying to the drop off at the airport. Could not fault the service. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by ANDREW - 09 October 2018

" The booking process was very easy. We chose to book with Niza but were not very impressed with the staff or the standard of cleanliness of the car - particularly the windows. "

" Staff not very friendly. Car not particularly clean. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by NOELEEN - 01 October 2018

" With pleasure! "

" Verysatisfied, thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by FINIAN - 24 September 2018

" Everything was excellent "

" Everything was very good and will be back again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by LESLIE - 11 April 2018

" Very good experience "

" Car was upgraded - very good condition and reliable. Friendly staff. Pick-up and drop-off were without queues and were efficient. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by ROBERTAS - 01 October 2017

" All good happy:-) "

" All was good, accept 40e charge collect car at 23:00 If your flight day time its ok if after 20:00 beter get diferent company with no charge. "

MALAGA, ES - Reviewed by ALAN - 31 August 2017

" Marked down as they hard sell their insurance excess product. It is quite obviously that their staff are on commission as the loose interest in customer service, once you decline it. They also insist that they withdraw ?1,800 from your credit card as a deposit rather than just putting a hold against the card for this amount. I would recommend them but they need to review their customer experience at car collection and change how they incentivise their staff as the current model has a significantly detrimental impact on customer experience. "

MALAGA, ES - Reviewed by ROBERT - 06 June 2017

MALAGA, ES - Reviewed by JOHN - 01 May 2017

" I have used Autoeurope on many occasions and hope to continue to do so. I have explained what happened below and am asking that you should act on this complaint as it reflects badly on your service. "

" Having prepaid for my rental I arrived in Malaga at 21:00 hrs on a Friday night to be told I could not have the car unless I paid ?140 for extra insurance. This was despite the fact that I have private cover any excess. The customer service was rude and adamant and after 10 minutes of discussion said he would not explain any further as I was "English" and would not understand. He then said I was stupid if I thought I could rent a car for the price Niza advertised and said I must pay or leave. Of course I had to pay as there was no other way to get a car at that stage. I have used Niza car on previous occasions but I would not see any reason to use them again. "

MALAGA, ES - Reviewed by MICHAEL - 20 October 2016

" NIZA's dont have offive in malaga airport - all other have! shuttle bus - we were waiting ½ hour and very hard to find. Personal service OK -BUT Niza required extra 120 Euros and this was far more than expected, since I had paid Autoeuropa 140 Euros in advance no 1 car defect: Skoda Oktavia - wheel bearing defect no GPS. Had to drive back to ogfive in airport. Officer questioned about the error was real - but it was endeed. no 2 car Skoda Fabia - was OK, but after driving 500 KM in mountains I sadly learned, that there low was dramatically low pressure in tyres (1,3 and demanded 2,3 in two tires.) Very insecure driving! GPS very difficult to programme. display showed many errors - te. lack of water cooler very.. disruptive... "

" Never again - please se above "

MALAGA, ES - Reviewed by BRIAN - 02 October 2016

" Please change the instructions on your website regarding the meeting point for the courtesy bus. We waited at the wrong bust stop for 15 minutes. It's not 75 mtrs to the right as you enter the tunnel, it's much further down, towards the end of the tunnel "

MALAGA, ES - Reviewed by ANTHONY - 06 September 2016

" Have used Auto Europe regularly when looking to hire a car abroad. Always found communication with Auto Europe positive and helpful. "

" Have hired vehicles from many different car hire firms and expect that each firm will always try to sell the extra CDW excess insurance. However when I refused to take the insurance the behaviour of the representative at NIZA became totally unprofessional, offensive,abusive and threatening. The staff member threw the car key across the desk to me, rather than handing it to me. Eventually we went out to inspect the vehicle, which I was told had two items of damage, yet upon inspection, even the representative could only find one scratch. He would charge us €800 from our deposit. (Letter with further details to follow) will be documenting this on Tripadvisor. "

MALAGA, ES - Reviewed by PETER - 21 July 2016

" My initial interaction with your website said that the company was in Malaga airport, this is not the case. This should be explained far better during the customer journey. As you will read below Niza were really poor and therefore my experience of renting a car was so poor I will be recommending to everyone I speak to, to avoid renting a car unless absolutely necessary. You have the choice of the people you do business with and that therefore reflects badly on your company. "

" We landed at 9:40. I had no bag to collect so I went to find the car hire desk. Their was none! They had no signs in the airport for Niza. I had to go to a reception desk outside of the airport for assistance. They advised that I would need to take a shuttle bus. I had to call Niza to find out where to do this. By the time I got to Niza it was 10:20 and I had to wait 20 mins in a que this meant that we had to pay an extra €40 late hours fee. I was also told that if I could not put a €1200 deposit on a credit card in my own name I would have to pay an additional €51 insurance. Which I had to. The lady did not consider our situation at all. I would suggest that you remove them from your service. No matter how cheap they are. "

MALAGA, ES - Reviewed by DAVID - 21 July 2016

" The insurance cover you offer is not recognised by the car rental company who then try and sell their own insurances. "

" Excellent service. I was given the car I booked which was lovely and clean. Quick pick up and return to the Airport. They should tell you that you must phone them to arrange the airport collection. "

MALAGA, ES - Reviewed by CHRISTOPHER - 26 May 2016

" no problem with Auto Europe only their client client Niza Car rentals Malaga "

" I was very dissatisfied with Niza I phoned Niza prior to travelong to tell them we would ne arriving late I was told that would not matter as they are open 24hrs my time when bookin to pick up tje car was 10:30 pm our flight arrived at malaga at 9;20pm, I phoned Niza cars on arrival to inquire where I had to collect my car and was told to go to the courtesy bus stop where we would be collected I waited almost an hour and no bus so I phoned Niza again and soon after my 2nd phone call the bus arrived at arrival at the pick up car park office I was told that I had to pay a 40euro pennalty as it was past 10 p.m. I tied to argue that had their coutesy bus picked us up we would have arrived before 10pm the office lady insited we pay or no car "

MALAGA, ES - Reviewed by DOMINIC - 16 May 2016

" I have used Auto Europe on several occasions, and have always been satisfied - so much so that I have your site saved among my favorites. I booked the additional insurance with you, so that I would have no concerns during my holiday, and I approached NIZA with a spring in my step, knowing all the parameters were covered. "

" The agent dealing with us, strongarmed us to take out their additional insurance. Following his third session, where he would not allow us to interrupt, I had to ask him not to argue the case again. He told me how stupid it was, that he was going to charge €1300 on my credit card, that the insurance I had taken out was not nearly adequate, that his insurance would cover the underside of my car etc etc etc. He then photographed every aspect of the car, and told me that he would e-mail the photographs to me, and if there was even a 1cm scratch, it would have paid me to take out the insurance. He said I must return 30-minutes early, so that the car could be washed and examined for damage. On my return, an equally offensive character did ... "

MALAGA, ES - Reviewed by PETER - 26 September 2015

" Be more up front with overall costs The web site does not make it clear about the total cost. I took out the full insurance for peace of mind and was told I would have a full tank of diesel but it was only 1/2 full. In the end it did not matter as I did not use what I had. The pick up was very efficient and quick. The car was perfect for my needs. The return was just as quick and efficient. "

" Try to improve the web site to allow the customer to be fully aware of ALL COSTS. I know when you get to the very small writing of the T&C you will find most of the charges quoted. But when you want a car on holidays you need to know your budget in advance. "

MALAGA, ES - Reviewed by ELIANE - 15 September 2015

" All was great! "

" Really great service, absolutely no complaints. "

MALAGA, ES - Reviewed by TAMAS - 06 September 2015

" Easy and quick. The insurance details could be more exact, i have to pay 140 euros extra for full coverage for 9 days to Niza car rental while i pay already to auto europe. So i payed 130 for the car, then 140 to extra insurance without excess. Still OK, because i was insured to spain and portugal. "

" Shuttle service hard to find, rental company away from airport. Really slow process, one client was front of me, took 38 minutes!!!!!!!!!!!!! The insurance details could be more exact, i have to pay 140 euros extra for full coverage for 9 days to Niza car rental while i pay already to auto europe. So i payed 130 for the car, then 140 to extra insurance without excess. Still OK, because i was insured to spain and portugal. "

MALAGA, ES - Reviewed by MUBSHIR KHALID - 23 August 2015

" amazing "

" staff was amazing did not know where to go need some kind of signboard will recommend to all my friends "

MALAGA, ES - Reviewed by MARTIN - 09 August 2015

" Because I had a separate excess insurance cover policy I did not need Niza's insurance cover and almost felt intimidated by their staff by virtue of the fact that I was not taking their super cover. On multiple occasions they said that I had no insurance with my rental by Auto Europe, which I thought was incorrect. They then gave me a 6 month old car with multiple marks on it and started to photograph each mark which they emailed to me, again which I felt was to apply pressure to buy their insurance. On dropping the car back I saw them use similar tactics with other customers. "

MALAGA, ES - Reviewed by DERMOT - 04 August 2015

" Very unclear what insurance cover is included. I went for the higher charge as I thought insurance included only to be told by NIZA that I still owed the full amount for insurance. Had I have gone for the minimum premium I would have saved money. "

" Car was great but be prepared to be " shafted " for insurance cost. Check with your own insurance company before departure and with your your credit card company what's included. They will happily take all your money. Very good company. Car good but insurance needs to be sorted. I would use again but I old approach with all my facts and figures sorted before arrival. Talk to your insurance company and MasterCard/ visa as they do cover car insurance automatically when their cards used. Enjoy. "

MALAGA, ES - Reviewed by KEVIN - 08 July 2015

" difficult to find in Malaga. No signs within the airport "

MALAGA, ES - Reviewed by EAMONN - 05 July 2015

" Very good site. Easy to use "

" Very aggressive, bordering on threatening re car insurance. Even though I had 2 policies (credit card and travel insurance) which both provided better cover. Drivers on bus to and from the terminal were very pleasant and helpful "

MALAGA, ES - Reviewed by GRANT - 04 July 2015