Auto Europe
- North America
- Central America
FIREFLY SPAIN CUSTOMER REVIEWS
- 8.3
- 8.3
- 9.2
- 9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
FIREFLY SPAIN Car Rental Reviews
Average Rating for Firefly :
MALAGA, ES - Reviewed by GERARD - 08 December 2024
" Consistently excellent quotes. "
" When waiting my turn to collect the car, I heard the counter staff all advising the clients that the insurance cover they had "doesn't cover the Firefly car in Spain", and urging them to purchase the additional cover. It was very hard sell, and clearly a policy as the lady I dealt with said the exact same thing to me. I hired a car again in Malaga this week, through Auto Europe, and noticed that hiring from Firefly wasn't one of the options. Good! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 20 November 2024
" I was charged twice for the car 1st by Auto Europe €82.47 and then by firefly €90.98 car was got full and left back full with a receipt from a garage 3km from the airport "
" I booked the car through auto Europe and paid €82.47 for the booking and today I noticed Firefly took €90.98 I got the car full and I left the car back full with a receipt from a garage 3km away from the airport. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARY - 13 October 2024
" Very friendly staff "
" No issues at all, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by JAMES - 28 September 2024
" All good "
" Pick up was a little slow with lots of upgrade options "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by JOHN THOMAS - 09 July 2024
" Everything about the booking was straightforward and it was extremely good value especially as the car was nee "
" Everything about the booking was straightforward and it was extremely good value especially as the car was new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 16 May 2024
" I have had good experiences with Auto europe over a number of years in all aspects of car hire, but the question of insurance has caused me to consider going directly to providers where the price allows. "
" Very disappointing counter experience, where the assistant used a heavy sales pitch to add their insurance, despite my saying that I had purchased zero excess and breakdown assist insurance through Auto europe. In doing so, the assistant rubbished that insurance adding that I would have difficulties in claiming back on any claim. I felt that if Firefly are to use a third party agent, such as Auto europe, to bring them business they should embrace that custom and not insult it. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MIHAILS - 09 May 2024
" Z "
" Z "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DAVID - 21 March 2024
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 08 March 2024
" Overall, very good experience "
" Pretty good and efficient, only negative was the hard-sell on the extra insurance "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by LEIGHTON - 15 February 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NIALL - 22 January 2024
" very positive experience "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAMIEN - 29 September 2023
" 0 "
" 0 "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by PJ - 21 September 2023
" I will continue to use autoeurope. "
" Very efficient and helpful. The cars are always spotless and very new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 15 September 2023
" The rental with Firefly was fine but I did have an issue with the faulty gauge in the fuel tank ( which the guys on the desk admitted was a issue with french cars). In good faith I filled the car tank but now have been penalized for a defective petrol gauge. "
" I had no real issues with the car rental until I returned the car. On my way back to the airport I "filled" the tank but on arrival at the rental it was 7/8 full. I mentioned this at the desk and they all confirmed that this was an issue with french cars. When car was checked the lady told me all ok but today on my visa account I was charged.an extra 66.68. I have them the receipt for the full. What can I do now. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
VALENCIA, ES - Reviewed by VITOR - 31 July 2023
" I was charged after the rental without reason, why? "
" I was charged after the rental without reason, why? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 13 July 2023
" your vendors are the worst money gougers I have ever experienced.. they are rude, agresgressive, and very forceful in a negative way .. if auto Europe operative with this type of vendor it reflects very poorly on the parent provider... I request a refund in full for the rental cost and the additional insurance €248+€196 "
" Additional Excess insurance not valid with firefly Fire fly charged me additional 196€ for insurance Firefly would not accept garantee credit card .. I will never use Auto Europe again ... "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by JUSTIN - 26 June 2023
" See above. Will def use both firefly and autoeurope again. "
" Car had damage on collection which was significant but not reflected on booking sheet. Was told to just take photos but did manage to get a member of counter staff to amend the form before leaving which reduced the concern about return later. Otherwise car and staff were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MADRID, ES - Reviewed by NIKOS - 11 June 2023
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by RAQUEL - 06 June 2023
" it was only when getting the car. The drop off was very quick. Also to notice is that the phone number to contact FireFly (the one in the voucher), does not exist or is incorrect. "
" I had to wait around 40 min to get my car as the queue to rent the car was very long. In spite of having input my data before hand so that it would be quicker the experience, I was there for 40 minutes in the heat of Madrid. Not very nice. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DONAL - 29 April 2023
" Always a great experience. "
" No issues. Smooth experience. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KENNETH - 13 April 2023
" Excellent service and experience. "
" Excellent service. No issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PATRICK - 20 March 2023
" Very poor "
" Tried to charge me €167.00 for extra cover. On returning the car the employee inspected the car with almost a magnifying glass. Looking for scratches "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 09 March 2023
" Well researched options and good value "
" Well researched options and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 08 March 2023
" We always use auto europe & recommend the zero excess option for a trouble free car hire. Also when returning the car you can drop the key in the keybox for quicker return of the vehicle "
" We have used firefly direct before but were charged a lot more. At least with auto europe we choose the zero excess option for trouble free hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by PAUL - 02 January 2023
" X "
" Rude girl at return desk "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 11 December 2022
" It made clear comparisons across a range of rental companies. There are a number included that I don't do business with but the comparisons among the remainder was clear. Full/Full is an important aspect for me as is avoiding the excess insurance which I insure annually "
" I gave top ratings for each aspect of the vehicle hire because that is what they deserve "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DAVID - 25 November 2022
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAT - 10 November 2022
" Great experience, no complaints "
" Great experience, no complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by DECLAN - 09 November 2022
" Overall really good. "
" Overall great, efficient. Couple of small problems - on arrival in Seville Airport, locating Firefly office was problematic - more obvious directional signs would help immensely. Second and last small problem - couple of scratches on the car were not identified on paperwork when collecting the car, had to get staff member to come out and examine and record before departure. Again small but could be avoided easily. Rest was plain sailing. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by GEORGE - 07 November 2022
" Knowing what issurance cover you are getting is a minefield. "
" Counter staff were delayed by customers who appeared to have booking issues and an additional member of staff should have stepped in to relieve the queue. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MADRID, ES - Reviewed by NOEL - 02 October 2022
" This is my third time hiring a car thru Firefly Madrid airport. Each time I had no issues. Very friendly and efficient counter staff. Highly recommended. "
" This is my third time hiring a car thru Firefly Madrid airport. Each time I had no issues. Very friendly and efficient counter staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 12 September 2022
" Every aspect of the hiring was excellent. "
" The staff professionalism on pickup and return was top class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PJ - 09 September 2022
" I have used you guys for five years. The service you offer is first class. Thank you "
" They were great. Their staff at Alicante are friendly and super efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SILE - 24 August 2022
" not happy at all "
" they charged me an additional €274 at desk and said i would be getting refund of €150 and i have yet to get this returned. and i cannot get them on the phone at all. nobody answering - very disappointed and it isnt the end of it yet. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by PAULINE - 24 July 2022
" Staff very nice, no great pressure to take their insurance "
" Very nice staff, got free upgrade "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by DEREK - 18 July 2022
" I was happy with the process but hope that car hire prices will come back down again in the future as paid almost double what I paid 3 years ago! "
" A very smooth experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 27 June 2022
" Auto Europe cover a wide range of firms and the selection is quick and easy "
" Relative to other 2022 prices the cost was reasonable. The collection and return were very efficient and the staff were friendly and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAULINE - 21 April 2022
" No hassle "
" Quick and easy collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 04 March 2022
" Always the best price available, wouldnt use anyone else, thanks "
" We were delayed on flight arrival by 3 hrs, but that was no problem. Car was still available.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by BRENDAN - 09 December 2021
" Great car and service "
" Staff very friendly. The only small thing was the delay at pick up "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by EMER - 13 November 2020
" Return of deposit "
" I have not received the €500 deposit left on my card back yet and that was 18 days ago 29/09/2020 POS26SEP FIREFLY CAR 500.00 "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DECLAN - 16 March 2020
" See number 3 "
" Professional and great value "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by DECLAN - 21 February 2020
" Efficient, professional and good value "
" Only criticism, Washer fluid was empty, had to pull in to service station to fill in order to clean window "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by CATHERINE - 27 December 2019
" Great value great price and I shopped around "
" No problem with the service only the conditions of the vehicle very scratched and when I asked for another one the only had a fiat 500 in automatic which was to small "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by PAUL - 08 November 2019
" All inclusive option is excellent "
" Collection could be quicker.. Drop off was extremely efficient "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by BARRY - 21 October 2019
" As per above. "
" All inclusive car hire was easy and practical. Much better for staff and customers. The old ways of $10 hire + Insurance for tyres +keys+glass. Fill fee + fuel @ 140% made your industry look like gangsters. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by MARIO - 17 October 2019
" N/a "
" When I retuned the vehicule I was asked to provide a receipt of fuel refill within 10 Km of the airport, luckily I had it but other wise I would have to have paid a fee. But when I collected the car as I was leaving the airport I could see the fuel gauge was already down. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by AIDEN - 01 October 2019
" No problems at all, collect and drop off went smoothly. I will be back. Thank You "
" Perfect, great value and lovely car "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by IAIN - 15 September 2019
" no other comments "
" good value and helpful counterstaff. The car was several years old and had over 90K km but that is standard for budget brands. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by COLM - 12 September 2019
" Emailed complaint to Auto Europe....still awaiting reply. "
" They made me pay for GPS when my contract stated that it was included. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by PAUL - 22 August 2019
" No issues with Auto Europe "
" I had to wait ~75 minutes to be served by the counter staff when I arrived. They had 5 desks, but only 3 were open, and often only 2 in use. It's not acceptable to have to waste so much time at the start of the holiday. They know how many people they have arriving, they have extra desks, they should have used they. If I had booked with any other company, I would have been out of the airport at least 30 minutes earlier. The car was a Skoda Fabia, and was very clunky and poor quality to drive. It was probably the poorest quality car I have ever received. Fine, the car met the minimal specs for the class I rented, but would not recommend in future. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MURCIA, ES - Reviewed by DEREK - 20 August 2019
" Would recommend firefly very highly for car hire in Murcia airport "
" Found the girls dealt with on the day absolutely excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by ANTHONY - 30 July 2019
" I find Auto Europe to have competitive prices and they appear efficient more than I can say for some of the agents with Firefly "
" The staff member I dealt with was not helpful. There was a long delay in getting served. I was charged €140 for a tank of petrol and the agent said that it was because "the brokers rip you off... they don't tell you the truth". This was his explanation for charging me €140 for a tank of petrol. I was renting a Renault Megan not a Mini Bus! "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 9
MADRID, ES - Reviewed by GERARD - 15 July 2019
" Simple and effective process - no drama and it seems to be good value. "
" They were great - a bit slow picking up the car, and you need to know where the pick-up place is. On the booking it said that the car would be in T4, location 451, but when we went to T4 and found the Firefly location they told us they'd been expecting us at T1. But it all worked out fine and we were happy with the service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by THOMAS - 11 July 2019
" Need more people at the desk. I had to queue for 1 hr when I arrived at Bareclona airport. "
" Good value with zero excess. Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 10 July 2019
" Professional staff , excellent value and fantastic clean vehicle. "
" Fantastic service professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by CRISTIAN - 23 May 2019
" No comment "
" They are one if the companies doing "predatory" practices. I bought the insurance package from auto Europe that has 2500eur deductible An provided a card to firefly staff that had eur 7000 on it, to block the amount. Just like I do for 10+ years since I found autoeurope. They refused to block the amount because it was not a credit card (which I have ever possessed, since do not need one ) They did however block 150eur on a debit card for gas, so they can use debit cards, thusnproving it was just a invented problem to overcharge eur 118 for insurance "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DIARMAID - 01 May 2019
" I was very happy with the service, what I asked for and cost was exactly as promised. The staff at Firefly were excellent to deal with and the car itself was an upgrade. "
" I was very happy with the service, what I asked for and cost was exactly as promised. The staff at Firefly were excellent to deal with and the car itself was an upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CETTINA - 28 April 2019
" Friendly staff, car in great conditions and convenient price "
" Friendly staff, car in great conditions and convenient price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by EAMONN - 05 March 2019
" It was grand "
" Second good experience with Firefly - after taking out zero excess policy! But they were helpful and transparent which is really all you can ask for. Not sure if there are any other charges following so we'll see. Gave a lower score for car return which wasn't really Firefly's fault as Malaga airport is a mess at the moment. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
REUS, ES - Reviewed by DONAL - 15 January 2019
" You get great quotes/prices at the touch of a button, saves me time and effort "
" the are in the arrivals hall, the car is only fifty to one hundred meters away,. The staff are multi lingual, helpful, efficient and friendly. Don't forget to fill the tank before return, that can be very costly! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 25 November 2018
" b "
" Was charged a 'credit card' fee of €3.99 for some obscure reason..... "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by MARCIN - 10 November 2018
" all good "
" friendly staff and all good. thank you "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by NIKOLAOS - 21 October 2018
" great as always "
" long waiting to pick up the car "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by GER - 12 October 2018
" Good car, quick service and I was happy. "
" I was encouraged to take out extra insurance to cover for everything. It was another €37 approximately. It was late at night , I was tired and just wanted the car, so I accepted although I thought I was fully covered. They also told me not to go through Auto Europe as it was only a one off!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REUS, ES - Reviewed by WIESLAW - 02 October 2018
" Easy to deal with "
" Great service, good prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by CHARLES - 01 October 2018
" perfect "
" everything went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GABOR - 29 September 2018
" This was the first time I had issues with car rental through Autoeurope and I believe that your professional staff will do their best to do corrective actions to avoid these issues in the future. We also would like to ask Autoeurope to repay the extra fee we had to pay € 283.71 for this car rental with Firefly. "
" I have to say that I have never experienced such an unfair, unprofessional behavior from any car rental companies. I have always been very satisfied with all the services in several countries that Autoeurope provided. First of all ,the staff of Firefly did not accept a debit card for the deposit nor cash but only credit card. I have never had this issue with any of your partner car rental companies before, for example I paid the deposit by my debit card three weeks ago when I rented a car in Hungary. As I have not had a credit card only a debit card they charged me € 150 to provide comprehensive insurance for the car. This was the only way to get the car I rented, they did not accept cash nor my debit card to pay the deposit. I have been very upset as this extra fee was never indicated under the terms and conditions. In addition, I have been charged an extra € 133.71 that I was not advised about. As I have handed over my debit card to the member of the staff and the payment needed no pin code I only realized that they charged € 283.71(The Rental Fee we paid to Autoeurope was a total of € 20.92)for the 5 day rental when we returned home and checked my bank account balance. Now I see that the details for the € 133.71 is also stated on the receipt I got from the staff but I cannot figure out what is stands for and why I have never been asked for an approval for this fee too but only advised about € 150 insurance fee. I find this very unfair and illegal that they just charged me and extra fee(€133.71) without any notification and my approval. The rental rates for this company is very misleading as they seem very competitive and cheap but at the end you need to pay 10 times more than what they state upon paying the car rental fee. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by HECTOR - 03 September 2018
" Good webpage and really good offers and easy to find. Good job! "
" Good experience. The car had many scratches, but functioning was perfect. It also consumed more fuel than expected, but overall was a good experience. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MADRID, ES - Reviewed by JAVIER - 26 August 2018
" All as it should be. "
" Nearly an hour waiting to get the car and another half an hour to drop it. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by JOSEPH - 03 August 2018
" As per answer 3. "
" I was disappointed that the car was not ready when I went to collect it. I believe that the car had to got from another company for our booking. This meant that my wife and 4 children had to wait in the midday heat for over 1 hour, which was not pleasant. The car itself was ok and the process of returning it was very quick and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by THOMAS - 17 July 2018
" Overall , very happy "
" Very Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by THOMAS - 09 July 2018
" I have always used Auto Europe for past 10 years and generally find them competitive and user friendly. Most of the problems we have had have had to do with Bushbinder/CarVal & Firefly(Barcelona only) so I will avoid using them again when booking with Auto Europe again this December in Munich Airport "
" There was a delay of over 1 + 1/2 hrs from arrival to collection of the car due to unavailability of vehicles at the depot. Also Firefly did not have a depot in terminal 1 hence we had to travel over and back 3 times between terminals to collect baggage and passenger and still had to wait for car to be made available. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by HLIF - 01 July 2018
" Z "
" The ratings are low because after having a long flight I had to wait 1hour and 45 minuets until I got the car. That is unacceptable. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by IGOR - 28 June 2018
" Highly recommended "
" Best price and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by EMER - 28 June 2018
" I use you all the time and I like that I can buy the extra insurance from you at a very reasonable price. I feel very reassured using you and your prices are goo "
" The check in experience was a bit uncomfortable because there was a lot of pressure to buy excess insurance even though I had already bought that from Auto Europe. She kept trying to frighten me. Although I understood that breakdown assistance was available and included she was saying that it was available but would have to pay all the costs. That was not the impression that I got from their T & C. When I finally found the car I noticed some other marks wasn't too sure if it was dirt or scrapes , so I had to get the Rep to come and look at it as it wasn't on the form. In fairness the rep was fine and marked the form. Obviously if the car was cleaner on the outside it would have easire too assess and this process delayed us further but the car itself was great. The drop of experience on the other hand was great. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MADRID, ES - Reviewed by MIGUEL - 26 June 2018
" With Auto-Europe zero issues, great price, great CDW coverage and highly probably will return to use their services and recommend them. "
" I arrived at the counter that it's in the car park, just in a different location than the website says it is. The staff (3 people) only 2 attending. Was overloaded by people trying to get their car rentals. Took more than 30 minutes to be attended (considering that I have been traveling with 2 babies and my wife). The attendant was fine and all the explanations were clear. The return, because I flight so early was in the letterbox with zero issues. So, put aside the delay in getting the car, everything was fine. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by DYLAN - 20 June 2018
" No issues what so ever although i did opt for the full insurance cover. "
" No issues what so ever although i did opt for the full insurance cover. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ELIZABETH - 09 May 2018
" All went very smooth "
" Have done already "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
REUS, ES - Reviewed by NORMAN - 11 April 2018
" Super "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PATRICK - 21 February 2018
" Trouble free rental - no issues - excellent service - brand new car provided - very competitive rental price - what more could one want!! "
" as above "
BARCELONA, ES - Reviewed by SANDRA - 11 February 2018
" Instructions on how to find firefly was out of date. We walked around for ages to find they have no office in the terminal. It?s in the car park across the road. "
MALAGA, ES - Reviewed by DECLAN - 02 February 2018
" I chose Firefly because of the low cost, and was pleased with them before. when I picked up the car I was pressured into an upgrade, which I accepted. However at drop off, having had no incidents, the surveyor picked upon a very small scratch, one cm long under the drivers handle, for which I ended up paying ?200. When I picked up I was told not to bother with small scratches. When I objected I was told to claim from my insurers. I did not have time to make further objections as I was anxious to check in for my flight. From a reasonable cost of ?74 I ended up paying ?328 in total. I feel totally ripped off ! "
MALAGA, ES - Reviewed by GERARD - 23 January 2018
" Always great service and good value "
MALAGA, ES - Reviewed by JAMES - 31 October 2017
" Normal "
" Over crowded, understaffed. Long wait "
GERONA, ES - Reviewed by DECLAN - 30 October 2017
" I've booked many cars with Auto Europe. Great Service "
" Returned car full of fuel and showed them refill receipt. They still charged me ?56 as they stated only 7/8th full. The fuel gauge showed totally full - I felt totally ripped off and there was nothing I could do. I will never use Firefly again. I have used Auto Europe many times and have no gripe with you. Thank you. "
MALAGA, ES - Reviewed by COLM - 03 October 2017
" only interested in selling ins, not good about,AE never use them again ,sorry i did not use gold car ,will not make that mistake again regards C. "
MALAGA, ES - Reviewed by WILLIAM - 11 August 2017
GERONA, ES - Reviewed by KARIN - 07 August 2017
" Excellent service. "
" Very good customer service "
ALICANTE, ES - Reviewed by KEVIN - 03 August 2017
" Maybe offer year long additional insurance? I'm a frequent renter and am always being offered additional insurance in Spain "
" Stop the hard sell on your additional insurance, stop trying to frighten people into taking them out. Provide a spare tyre too, I did'nt need it but for peace of mind in the summer time it would be great. "
GERONA, ES - Reviewed by MADELINE - 23 July 2017
" Service charge on the bill should be refunded as I don't believe that this should be included. Unsure of why there should be one? I have requested a refund from them. "
MALAGA, ES - Reviewed by ROBERT - 20 July 2017
" Very easy to use and great value and having a freephone Irish number is really handy "
" Very friendly staff and easy to deal with and airport desk and pick up and drop off was great. Also very good value for money and full to full fuel policy I really like "
MALAGA, ES - Reviewed by THOMAS - 16 July 2017
" Disappointed with car ,it would not start haszard lights flashing had to wait 40 mins for a guy to come to start the car it took 20 mins to get the people to understand what the problem was also l was late for an important meeting "
" As above "
MALAGA, ES - Reviewed by GERARD - 12 July 2017
ALICANTE, ES - Reviewed by STEPHEN - 06 July 2017
" Very happy all round "
" Good friendly service at very affordable cost. "
MALAGA, ES - Reviewed by TONY - 04 July 2017
" Well organised on collection but very slow. It took an hour. A lot of people there. "
" Collections a little quicker "
SEVILLA, ES - Reviewed by TERRY - 01 July 2017
" Lots of add ons and car had air condition was faulty "
" I booked and payed on line then upon collection was told there was other additions to pay for I had to pay considerable more so I felt it was very misleading plus the cars air conditioning was faulty I am still awaiting the mechanics opinion I didn't receive any money back "
BARCELONA, ES - Reviewed by JOHN - 25 June 2017
" Brand new car. A very quick snd smooth transition both on oick up and return. "
BARCELONA, ES - Reviewed by GRAEME - 20 June 2017
" Check in took a long time, Although there was a numbering system to manage queues. the process took a long time with each person ahead of us. We were quite quick to get through and staff did not do the hard sell (too much) "
ALICANTE, ES - Reviewed by ANNE - 12 June 2017
BARCELONA, ES - Reviewed by JOSEPH - 10 June 2017
" I rang when i booked to confirm pricing but ended up paying insurance when i got there that i was told was included "
" Car was faulty and we spent first day of holidat trying to sort it out "
MALAGA, ES - Reviewed by GABRIEL - 05 June 2017
" . Auto Europe delivered as promised. Faultless. "
" An otherwise good experience was somewhat blighted by the full hour from arriving at the firefly desk to getting the key of the car. "
MURCIA, ES - Reviewed by SEAMUS - 29 May 2017
" easy website "
" very helpful "
MALAGA, ES - Reviewed by BRENDAN - 29 April 2017
" Great experience Brand new car Short que "
" Great experience Brand new car Short que "
MALAGA, ES - Reviewed by TERESA - 22 April 2017
" badly let down which ruined my holiday "
MURCIA, ES - Reviewed by MICHAEL - 20 April 2017
MADRID, ES - Reviewed by LYDIA - 29 March 2017
" Really unhappy about the advertised price compared to the final price with fuel, mileage, insurance etc "
" Really unhappy about the advertised price compared to the final price with fuel, mileage, insurance etc "
MALAGA, ES - Reviewed by BRENDAN - 20 March 2017
" Auto Europe staff very helpful when I had to change booked dates. "
" I abandoned my attempt at collecting my rental, as I realised that after waiting for 25 minutes to be served that I had at least a 1.5 to 2 HOUR wait. "
ALICANTE, ES - Reviewed by JACK - 15 March 2017
MALAGA, ES - Reviewed by DEREK - 13 March 2017
" I use Autoeurope frequently and have always been satisfied with my experience "
" The car supplied was old , tatty and dirty. I was charged an additional fees on arrival at desk, ?30 for collecting car after midnight , our plane was delayed by an hour. In addition a local airport charge of ?30 was applied also??? I expected the car hire to be ?35 as quoted by Autoeurope, but instead was charged an additional ?160 inclusive of petrol( ?60 ) on collection of car . Obviously I have no issue with paying for petrol !! I was tired on arrival and was not in any mood for long discussion with agent. The experience just left me feeling that I would be slow to go back to Firefly again "
VALENCIA, ES - Reviewed by WILLIAM - 10 March 2017
" Charged for Insurance that was not clearly explained, even though I clearly stated I did not want extra cover, very poor way to conduct business. "
MALAGA, ES - Reviewed by JOHN - 28 January 2017
" great value and good quality car rentals. everything clearly explained on website. "
" Pleasant staff and no 'hard sell' on insurance or other add on products. In Terminal desk which is convenient. One drawback is that it take a very very long time to process through the queue of customers . "
MURCIA, ES - Reviewed by NEIL - 31 December 2016
ALICANTE, ES - Reviewed by MARIEVA - 18 December 2016
ALICANTE, ES - Reviewed by BARRY - 11 December 2016
" Usual problems with extra insurance our advice don'buy ant till you get there. "
" The best yet excellent "
ALICANTE, ES - Reviewed by SARAH (SALLY) - 21 November 2016
" keep doing what you are doing - it is working! "
" Friendly and efficient. Easy access for collection and drop-off "
MALAGA, ES - Reviewed by EDWARD - 06 November 2016
" Stop trying to ram insurance down people's throats "
MALAGA, ES - Reviewed by KONSTANTIN - 24 October 2016
MALAGA, ES - Reviewed by CARMEL - 20 October 2016
" Was happy with the car I got from firefly and Would recommend you "
" Was very upset that they really tried to push their insurance on me by putting fear in me if I Had an accident Explaining how difficult it would be to claim from your company "
MALAGA, ES - Reviewed by MARIA - 19 October 2016
" Staff were very rude, both to us and to other custormers. They didn't wait for me to finish a question before giving abrupt answers to the wrong questions. One member of staff was cursing, name-calling and insulting an English-speaking customer in Spanish to her colleagues. Upon collection of our car, we returned to the office to ask a staffmember to come out and add on some dents on the car which were not marked on our sheet, and the staff was very reluctant to come out. "
VALENCIA, ES - Reviewed by ROBERT - 18 October 2016
" Good experience overall; would use again "
REUS, ES - Reviewed by WIESLAW - 04 October 2016
SEVILLA, ES - Reviewed by EMMANUEL - 03 October 2016
" We had a change of driver (due to lost drivers license) and the customer care person we talked to was very helpful in getting this changed. "
" We were a little surprised about the additional charges incurred with Firefly in addition to what we has already paid with AutoEurope... "
MALAGA, ES - Reviewed by KEVIN - 29 September 2016
BARCELONA, ES - Reviewed by PADRAIG - 04 September 2016
MALAGA, ES - Reviewed by STEPHANE - 03 September 2016
" they should not ask the customer to drive a car to another location (ie return office) when the customer want to add a defect on the car report when picking up the car. this should be validated by the local agent before the car is driven by the customer. "
MALAGA, ES - Reviewed by PAMELA - 02 September 2016
" It was a ripoff. I was charged 170 extra for insurance. When I booked on auto Europe I was led to believe I had insurance. I will not book with auto Europe again, My daughter had the same ripoff in June using auto Europe and she will not use the website again. Very disappointed. "
" Will not use firefly again. Ripoff service and very threatening when we said we didn't want to pay extra for insurance. "
GERONA, ES - Reviewed by GERALD - 30 August 2016
MALAGA, ES - Reviewed by PATRICK - 27 August 2016
" Very aggressive selling of excess insurance at counter, did not want to take refundable excess cover on credit card, adamant that I had to purchase additional cover at a cost of 121 euros but I notice on my return 147 euros has been charged to my card. Will not use this company again. "
BARCELONA, ES - Reviewed by NOEL - 26 August 2016
" Slow process queuing in Airport to collect car "
MURCIA, ES - Reviewed by MICHAEL - 25 August 2016
" No problems at all, easy transactions on collection and return. "
MALAGA, ES - Reviewed by SUZANNE - 24 August 2016
BARCELONA, ES - Reviewed by NIALL - 22 August 2016
" Main dealings were with Firefly "
" Long Waiting times in Barcelona, Car Broke down and got charged for extra fuel "
SEVILLA, ES - Reviewed by DAVID - 18 August 2016
" Online booking very efficient . Only challenge I had was when I wanted to edit / update booking for a changed flight arrival time but there was no issue in the end. AutoEurope will be first choice in the future. "
" Firefly were very good at pick up and especially the agent who took the car back at drop off. Firefly has a good location also in Sevilla airport both for collection and drop off. Only point I would raise is I wanted GPS and it was added at airport pick up but didn't need it as the car had Sat Nav but this was corrected when we dropped the car back without any problems. "
ALICANTE, ES - Reviewed by KAY - 09 August 2016
GERONA, ES - Reviewed by JOHN - 29 July 2016
" Auto Europe Voucher : 10824173 I hired a car from you from June 25 to July 12 inclusive. I paid in full. There were to be no airport charges no extra charges etc. Can you please refund 42.35euro which you debited from my card on Jul 11th. Also I returned my car with a full tank of fuel. Can you also refund the 40euro charge please. Regards John Murphy. "
" Auto Europe Voucher : 10824173 I hired a car from you from June 25 to July 12 inclusive. I paid in full. There were to be no airport charges no extra charges etc. Can you please refund 42.35euro which you debited from my card on Jul 11th. Also I returned my car with a full tank of fuel. Can you also refund the 40euro charge please. Regards John Murphy. "
GERONA, ES - Reviewed by DECLAN - 25 July 2016
" The hidden charges were a disgrace on arrival in Girona. I will book direct with companies from here on in ! "
" Incurred a further 296 in insurance administration and diesel...doubling initial charge and commenced holiday with the I have being ripped off feeling !! "
BARCELONA, ES - Reviewed by DERMOT - 11 July 2016
" Very happy with the service. "
" Very professional "
GERONA, ES - Reviewed by BRENDAN - 11 July 2016
" Excellent service from start to finish. "
" Excellent service at airport. Lovely new car, delighted. "
MALAGA, ES - Reviewed by PAUL - 11 July 2016
" always provide great rates and choices "
" Overall service very good and rate was very competitive. The car did have additional damage on collection that wasn't captured on the paperwork but was quickly resolved when we brought it to the attention of the firefly personnel. Efficient collect and return service. "
ALICANTE, ES - Reviewed by NIALL - 10 July 2016
" Excellent service with very competitive prices. Will definitely be using Auto Europe again. "
" Great service and very helpful staff. My only problem was the cost of hiring kids booster seats. 140 for two booster seats which can be bought for 20 each was a bit overpriced I thought. "
BARCELONA, ES - Reviewed by DARRELL - 04 July 2016
" Car we had was good. However air conditioning did not work, which made us have to keep windows open when driving. Only bad thing about rental. "
GERONA, ES - Reviewed by JACQUES - 25 June 2016
REUS, ES - Reviewed by EDWARD - 20 June 2016
" Good website, easy transaction. A "simple English" explanation of the insurance options would be a benefit. "
" Excellent service in Reus Airport, enthusiastic, friendly and efficient. We had the same agent on collection and return and he was excellent, he could teach some individuals a thing or two about customer service "
BARCELONA, ES - Reviewed by MARIA - 17 June 2016
" The staff is quite rude. Both the one gave me the car at the reception on arrivals and the one (Cristina I think) at returns. "
MALAGA, ES - Reviewed by BEATRIZ - 14 June 2016
" It is of very high value the fact that I could choose 0 excess franchise with Auto Europe while with the renting companies themselves it is not possible to choose or, if available, at a very high cost. "
" It took me 1.5hrs to get the car at arrival due to a very long queue. "
BARCELONA, ES - Reviewed by MICHAEL - 14 June 2016
" I always use Firefly and get great value for money. Unfortunately we had a 90 minute queue to get the car on this occasion. When we went to the car park to collect we had to wait another 30 minutes for the car to arrive. It was obviously a very busy weekend but extra staff and more cars might have helped "
GERONA, ES - Reviewed by TREVOR - 29 May 2016
" Superb service will use again "
BARCELONA, ES - Reviewed by STEPHEN - 08 May 2016
SEVILLA, ES - Reviewed by BRENDAN - 07 May 2016
" I was charged an additional 101.52 in addition to the 78.55 I paid Auto Europe. I thought that 101.52 was the total bill. I think that 18.73 a day for super CDW is extortionate and I will not be using Firefly again as 180 for four days is excessive. "
MALAGA, ES - Reviewed by BIANCA - 05 May 2016
" Use of website and car booking process very smooth and agreeable. "
" Very long wait time to collect the car. Hard when arriving of an evening with small children. There was a huge queue and over an hours wait to be seen and sign forms etc.. also firefly were talking everyone into buying additional insurance even though most people had already purchased car insurance through an intermediary like auto Europe. Car wise I can't fault anything. The car was a brand new opel zafira and a pleasure to drive. "
MALAGA, ES - Reviewed by NIAMH - 05 May 2016
" Mainly satisfied. The 'hidden' refuelling fee was poor form but that's the subcontractors issue "
" Very bad sinage. Chaotic desk. Asked for a recheck on car damage and was treated like an imbecile. Very poor service "
MALAGA, ES - Reviewed by KEN - 04 May 2016
" I have used firefly many times but found on this trip the car supplied to be very dirty inside I had to place a towel on the passenger seat as it was so soiled will not accept a vehicle in this condition again reported at drop off to no avail. "
VALENCIA, ES - Reviewed by NIALL - 26 April 2016
" Great website & best rates I can find in Spain "
" Trouble free and very satisfied with customer service from Firefly. "
MALAGA, ES - Reviewed by SEAMUS - 23 March 2016
" Not a reputable company. They tried to scare me into purchasing insurance. Bad customer service. Nobody to inspect the car on return. Charged my credit card for an unknown fee on return. Currently trying to find out what the charge pertains to. "
BARCELONA, ES - Reviewed by GARY - 20 March 2016
" Autoeurope was fine. It was the silly offer of 1.01cent retail for two days. I travel a lot with me job and I know when I see a con trick. I new there would be plenty of extras. And I was right. I would prefer to know how much I'm paying before I pick up a car. Don't like silly deals. That's the only reason I would use a different company. "
" The staff were nice witch makes a change. The car had more hits than the Beatles. I had so many X on the damage sheet the girl ask me was the damage or just scrapes. I didn't know there was a different. I have been burnt before over a small scratch I didn't see. Not with Firefly. The car was smelly and had a lot of mileage. "
ALICANTE, ES - Reviewed by JOHNJOE - 15 February 2016
ALICANTE, ES - Reviewed by THOMAS - 06 February 2016
ALICANTE, ES - Reviewed by PAULINE - 14 January 2016
" straight-forward no hassel, efficient and polite customer service "
" Great value,they don't hassel you with extras. I would definitely use them again. "
BARCELONA, ES - Reviewed by JANBERND - 03 January 2016
BARCELONA, ES - Reviewed by DERMOT - 22 November 2015
" Good value for money "
" 1 hour queueing time " not good" and then I had to go back to counter to change the car because it was less than 3/4 full instead of full , this cost me another 30 minutes "
MADRID, ES - Reviewed by PAUL - 10 November 2015
" Didn't like the long que. "
ALICANTE, ES - Reviewed by JACK - 26 October 2015
" Great value and excellent seamless service "
" Very helpful staff and smooth and easy collection and return "
ALICANTE, ES - Reviewed by DAVID - 26 October 2015
" Charged twice for car once by Autoeurope and 128 euro by firefly "
" Cost 128 euro extra "
ALICANTE, ES - Reviewed by FRANK - 26 October 2015
" I have used Auto Europe on many occasions and find the experience very good with a reservation process that is easy to navigate. "
" The collection process went quite well. The office was well staffed and efficient. Returning the vehicle is potentially very cumbersome. Following the inspection by a Firefly staff member, who confirmed that the vehicle was returned damage free I was advised that I should join a queue to receive my final invoice. I estimated, from the length of the queue, that it would take at least 30 minutes before my bill was processed. I was under time pressure for my flight and could not afford this delay. Luckily the engineer who inspected the car agreed to take my key and I received my invoice electronically later that night - which was perfect. I suggest that this potential delay is made clear to customers at vehicle collection. "
SEVILLA, ES - Reviewed by SALLY-ANN - 26 October 2015
" A couple people I spoke to in Auto Europe were incredibly unhelpful and seemed completely uninterested in my questions but I also spoke to one very helpful man. I think by taking out the full insurance cover with Auto Europe towing should be included. If the car you rent breaks down through no fault of the renter it seems ridiculous that the the renter has to pay for the car to be towed. "
" Firefly were great, Carmen was very helpful and efficient on arrival and drop off. If renting a car seat be aware that it will probably be different from your own and the staff do not know how to fit them in the car. We spent about 30 mins trying to figure out how to secure the seat. "
MALAGA, ES - Reviewed by PETER - 25 October 2015
" Check in location could be better. 2 of the 3 computer terminals were broken and even though entered data as requested don't understand if it speeded up processing the checkin "
MALAGA, ES - Reviewed by JACQUELINE - 18 October 2015
" Had to queue for over an hour and then they wouldn't accept the Visa card of the additional named driver so had to pay the insurance. What started out to cost 30.09 ended up over 450 "
" I hire a car at least twice a year but would never use Firefly again. "
SEVILLA, ES - Reviewed by JEROME - 07 October 2015
" I have a query ongoing with your customer service. This is the first time it happens. I hope you'll be responsive and fast to fix this issue to ensure general satisfaction. "
" The girl I was speaking to to pick up my car told me I was wrong and was inviting me to contact the direction if I disagreed. I got stocked and had no option but to pay the bill to be able to leave the airport instead of double checking what she was doing. "
BARCELONA, ES - Reviewed by DERMOT - 06 October 2015
" made a big deal about a cheap pen which I forgot to hand back "
ALICANTE, ES - Reviewed by MARTIN - 02 October 2015
ALICANTE, ES - Reviewed by DAVID - 21 September 2015
" I would appreciate if you could have one of your customer service team call me to discuss my experiences with your booking & Firefly office in Alicante. Thanks in advance. David 087-2393918 "
" Extremely disappointed to find that I had to take out full insurance with Firefly even though I had already purchased it with a 3rd party company. They said it was because I wasn't using a credit card for the booking?? It did not state on the documentation I received that this was a requirement! "
BARCELONA, ES - Reviewed by JAMES - 21 September 2015
" Excellent service and pricing ....... Very good response times and assistance if there's an occasional specific enquiry by email. "
" Car seats a bit grubby but overall very good condition for the price. Queues at airport desk can be lengthy. "
SEVILLA, ES - Reviewed by SHEILA - 19 September 2015
" Auto Europe needs to inform itself about what the customer experiences at rental pick-up country... the long queues in hot conditions, possibly with children...sometimes up to 2 hours while waiting to complete documentation and pick up rental car... the pressure that is put on the customer to take out additional insurance to cover damage to rental car. The minimum standard available to the customer, after a long journey should be an air conditioned rest area while waiting to take up the rented car. Also, the customer should not feel pressurised to take out additional, costly insurance...there is an implied threat that any damage to the rented car will prove costly! "
" See the comments above.. This is my 3rd time to use Firefly... they are generally the cheapest. However, they do pressurise the customer to take out additional insurance... this time, I resisted and insisted that the package paid for with Auto Europe included Super Cover... I didn't need additional cover for damage to car. N.B. I must say that on returning the rental car, I met with an efficient and pleasant Firefly agent who checked out the car and assured me that all was good. "
BARCELONA, ES - Reviewed by MICHAEL - 18 September 2015
BARCELONA, ES - Reviewed by JANE - 11 September 2015
" Great, cheap service. "
" Great service. Extremely cheap. No hassle at all. "
MALAGA, ES - Reviewed by DECLAN - 10 September 2015
" The whole expereince of car hire felt like a fraud. Quote a low price over the web with a ton of conditions. Then on arrival to pick up car have staff ram insurnace cover down yoiur throat, explain the fuel issue after producing the invoice and say if you don't take insurance you might have to wait over an hour on return to have car checked. "
" Some comments above relate to firefly "
MALAGA, ES - Reviewed by GAIL - 06 September 2015
" Auto Europe were ok. Firefly was the worst car rental company I ever dealt with and I am 65 and travel to Spain at least once a year. They tried to intimidate me into taking extra insurance. . Spoiled our holiday will be writing email of complàint "
" See above email to follow never again "
GERONA, ES - Reviewed by HELEN - 28 July 2015
" Was un happy to arrive at pick up to find that i had to pay alot more money then said on web page. Was not brought to my atension wen was paying on the web. "
GERONA, ES - Reviewed by STEPHEN - 27 July 2015
" A lot of hidden extras, small print only visible after confirming the rental. "
BARCELONA, ES - Reviewed by KALIN - 26 July 2015
" I am very disappointed by what happened. When I did my registration I paid for everything, including insurance, and I was very surprised when they told me that I have to pay another 186 euros to take the car ?????And also when I tried to call the number I had your contact numbers I had Unable to raise ???????When I talked to the staff of FYREFLI I realized that I would have come out cheap if I had hired a car to a place ???? To me you only deceiving customers that everything is much cheaper ????? "
" When I turned for help to staff FYREFLY me to contact you, they just gave me the number and I had said that we have to straighten you about it. After long reflection, I decided to pay another 186 euros ,, ,, and take the car, but since we formed the documents and paid all printer to spoil itryabvashe to wait until they find another way to print them. Just rest of my family began unique. And last but not least my wife who is pregnant at 28 weeks was very alarmed by what is sluchvashe.Prosto am very disappointed and I do not intend to use your services again. "
BARCELONA, ES - Reviewed by MICHAEL - 14 July 2015
GERONA, ES - Reviewed by BJORN - 13 July 2015
" Insurance cover was no good! "
" Had to pay a Hugh amount for insurance as they said my autoeurope insurance was no good, also car size they were giving me was to small,car I got had one side all damaged and to many marks to count! "
MALAGA, ES - Reviewed by GERARD - 03 July 2015
" Excellent "
" When I picked up the car I was told it was not insured at all for theft.I would have to pay 90 euro to ensure this.Also the girl was so unhelpful and said if I dont pay it would take a long time to check the car before I took it and when I return it it will take forever and you might miss your flight so I recommend you pay us the 90 euro.I did not pay her but she made me so nervous and I minded the car like a baby.It took the good out of my holiday.When I returned the car(like new)another girl just took the keys and never even looked at the car?Not a nice experience with Firefly.I have rented cars with Auto Europe twice before in January and March this year but with other companies who were so nice and so friendly. Thank you Gerard Norton. "
GERONA, ES - Reviewed by MICHAEL - 17 June 2015
" Despite booking several weeks in advance there was no car available when I eventually got served at desk . Was one hour standing in a q at desk to get served. Then told no car and would have to come back later . About 40 minutes later they had a car. This meant that I was one hour forty minutes waiting . Nearly as long as my flight !!! With advance booking surely it would be simple to have a car reserved and easily collected. Also I had to pay for additional insurance despite the fact that I thought the price /plan I selected was providing full insurance . This meant that firefly was really no better on price than other companies whose service is far better. "
SEVILLA, ES - Reviewed by RICARDO - 03 June 2015
" Firefly charged me 170 on top of the rate you did to me. So when I though I was renting a car for 79 it actually costed me 250 !!!!!!! "
" Got a fare of 79 for one week but upon my arrival I was confronted with an outrageous extra bill of 170 on top of what I already paid. Charges like 25 handling fee, 60 insurance, 5 credit card fee, etc Will tell this story to everyone I know and hopefully they'll ran out of customers and go BANKRUPT!!!! Used autoeurope many times but a first and last with firefly "
ALICANTE, ES - Reviewed by THOMAS - 23 April 2015
" brilliant to deal with, will always use them "
" brilliant and true to their word.will use them again. "
ALICANTE, ES - Reviewed by FRANCIS - 15 May 2014
" very good service and good price "
" looks good so far I am impressed "
MALAGA, ES - Reviewed by STEPHEN - 21 February 2014
" Easy and great value "
" Efficient, pleasant & great value - I would definitely use them again! "
REUS, ES - Reviewed by MATTHEW - 04 August 2013
" Excellent Service "
" Staff were not friendly also charged 89.84 inc VAT for a tank of petrol for a Fiat Uno which to me is very excessive.Customers should have the option of picking up the car full and returning it full in all rental periods.This idea of collecting it full (and paying an excessive fuel bill)and returning it empty is a money making racket for car hire companies. "
REUS, ES - Reviewed by RAY - 10 July 2013
" very helpful and considerate at check in and hassle free at the return desk. "
BARCELONA, ES - Reviewed by CHRISTOPHER - 24 June 2013
" Usual effective service. "
" - Unhappy with pre-set fuel options - forced to pre-pay for full tank at (what seemed to be) above market rates - Hard sell on additional insurance - Limited car selection (Opel Meriva, small engine less suitable to motorway driving than expected Opel Astra, although technically same class, agent unhelpful in considering options) - On site cost higher than pre-booked cost (fuel, childseat, insurance) - Will not use Firefly again "
ALICANTE, ES - Reviewed by REGINA - 07 June 2013
" I use Auto Europe for my holiday car hire every year and have always found the process very efficient and value for money "
" Firefly were extremely difficult to find in Alicante airport - no signs whatsoever. Also after paying 95 for the hire, I was then charged 97 for fuel and told I had to bring the car back empty with no option. I was also charged 51 for additional insurance as if the car broke down through no fault of mine, I would have to cover the cost of getting the car back to the airport (some 40 minutes drive from my apartment). Also I was asked if I wanted an upgrade of car - was charged 14 and subsequently overheard that they were out of the small car class that I originally booked and would have to have given me the larger car anyway. Altogether highly unsatisfactory and using them does Auto Europe no favours in securing return business! "
MALAGA, ES - Reviewed by NIALL - 24 March 2013
" THEY ARE THE BEST IN THE MARKET "