" Excellent "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe have the best prices, so happy to use them again. "
" The car was filthy when I received it. It had not been cleaned inside or out. I had to remove empty beer cans and half eaten apples from the interior. When my wife brought this to the attention of the Budget staff on site they just pointed to the bins. We did not want to waste any more time of our holiday so we took the car. I sent a complaint email to Budget, but that was almost 2 weeks ago and I have received no reply. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" nice "
" good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" While the overall operation went smoothly and quite efficiently I do not like false advertising, I expect a car to be cleaned inside and my credit card to be preauthorised, not decucted immediately at pickup. "
" As a very regular user of Autoeurope there were 2 serious concerns: My credit card had the deposit take from it rather than being pre-authorised. The pick up/drop off point is not as advertised...at airport....it is in fact a shuttle bus drive outside the airport. Cars in Lanzarote are rarely in good condition but finding a very obvious food item in the car on collection and dust all over the back seat indicates the car was not cleaned before renting. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Price with AutoEurope was excellent. The Budget CSR pleaded ignorance with the company's dealings with to quote '3rd party company'. "
" CSR not very helpful regarding the vehicle insurance, which we prepurchased. As far as he was concerned we didn't have full insurance and he was insistent we take out further cover (probably commisionable). He was very dismissive and unfriendly. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have no issues with Autoeurope, except that it was not clear where Avis/Budget were located. "
" The pick-up and return arrangements were unsatisfactory. The depot was not in the airport and the shuttle service was not adequate. I would not use Avis/Budget in Lanzarote again. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Avis / Budget do not have a desk in Arrecife Airport and their cars are offsite. We had to work this out and find where to get their shuttle bus to their offsite location. Renting from a company that is based in the airport is always a priority for us and based on the Auto Europe booking and reservation, it was implied that Avis / Budget were in the terminal building, as the reservation confirmation stated to go to the Avis / Budget desk. Very disappointing and frankly if we had been informed correctly that Avis / Budget were offsite, we would not have booked with them. "
" See below 5 "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Thanks "
" The fact that you have to wait 25mins with around 30 other people in the sun for a bus to bring you around 3km from the airport to collect your car is not great. Once you remove your bags from the bus and you then spend at least another 40 mins in a queue (if you are lucky) with the other 30 people from the bus stop is infuriating and causes a lot of tension between customers and the rental company, I'd hate to see what its like when its the high season! They used to be just across the road from airport and worked a 100 times better. Very disappointing from a perceived premium brand "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Apart from over priced the additional insurance and impatient counter staff, everything was fine. "
" Your insurance is a rip off, totally over priced "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Na "
" Excellent both on pick up and drop off. No hard sell on extras which was a nice change "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" The car was dirty and old. It had 75.000 km on board. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Happy "
" Generally very good. Slight delay at initial hiring counter. Car was in good condition and went very well. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good service. No problem at all. "
" All was ok. Quick service at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Excellent service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Wrong address on rental agreement so spent half hour looking for the budget of8 "
" We a half hour trying to find the office as our rental agreement had wrong address and the rental agreement had an excess of 1600 euro but at the desk they said 2500 and my excess cover wouldn't cover it . Won't use them again due to dishonesty. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Perfect "
" The perfect experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Simple straightforward booking online "
" Very accomodating people at budget in San Sebastian. Spoke very good English and the location was easy with the Central Station and access to parking simple "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Smooth, no issues "
" Smooth, no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was great "
" It was an a is counter. Staff were brilliant. Everything was easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The main issue was outlined above. "
" Had boked a Seat Leon or similar "compact" car. Gentleman at the Budget desk "Jose" tried to give us a large van instead as it was as he said "the end of the season and we have no cars left". I declined the van is this was clearly not "similar" to a seat Leon. He then tried to make me pay 20 extra a day for a T-cross as this was the only other vehicle he had left. I took the T-cross but declined to pay extra. The car was not clean and had some scratches: Jose advised: "what do you expect, it is the end of the season", he then told me to take photos of the car rather than taking an inventory of the issues himself. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Very happy with the experience "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hiring felt expensive but the experience of the car and the oh so easy drop off with Cynthia made it seem worthwhile "
" Car was great but it was the drop off that was the best. Cynthia was marvellous and calmed all our anxieties with her expertise and people skills. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I was waiting for a better car than a Fiat Tipo. "
" I was waiting for a better car than a Fiat Tipo. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy and hassle free "
" No issues at all. Fast & reliable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Definitely. "
" I am delighted with the services provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall, good! "
" Car return was a little on the slow side "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Great & Friendly team - no hassle pushing insurance. Very helpful & obliging. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Drop off was closed and it was 4 km Airport and I missed my flight home as a result I am very annoyed "
" Drop off was closed and it was 4 km Airport and I missed my flight home as a result I am very annoyed "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Not the best A reply to these comments would oblige "
" Car very basic for price. Extra insurance very expensive. Passenger door and window only worked now and then "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" as above "
" I wounder why we supply our address, phone number and email address at booking and have to again supply at collection. It makes collection inefficient and slower then it needs to be. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Little confused about insurance programs. Budget staff was trying to sell program that is 1,5 times more expensive than car rental itself. Insurance must be explained more clear "
" Little confused about insurance programs. Budget staff was trying to sell program that is 1,5 times more expensive than car rental itself "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was perfect "
" No problems at all - Excellent car and service was very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above!! "
" First off, there were 2 identical reservations made for me by Auto Europe which I only become aware of when I arrived at the Budget desk in Barcelona airport. I did not notice the 2 different voucher numbers on the emails which you sent me and only saw them different numbers when it was pointed out to me by the Budget rep. I told him I did not make 2 bookings but he said I would need to contact your company on this, he would not help me to cancel the 2nd booking. Then, the main issue arose when he asked me for my driving licence and passport. I had forgotten to bring my passport with me to the airport and he told me he would not be giving me the car without seeing my original passport. I explained to him that we had not actually arrived at the airport on a flight and that we had taken a train up from Cambrils, a trip which took 2 hours in total. This made no difference to him, he had to see my passport. I then showed him a page on the Budget website which said that they would accept either a passport, driving licence with photo, or national ID card. He ignored this very important point and said that because I had booked through Auto Europe, their email would have stated what I needed to bring with me when collecting the car. Obviously he was correct on this as your email did indeed say that i should bring my passport. However, he was not prepared to make any exception for me, even though I made reference to Budget's own website saying something different about proof of ID. I also gave the Budget rep my Public Services card, which is issued by the Irish Government and which has my photo on it - no joy with that as he said it is not a national ID card (this is correct). The bottom line was that even though I put him on the phone to 2 of your reps from your Lisbon call centre, they could not get him to change his mind - I would have to go back down to Cambrils, collect my passport, come back up to Barcelona, show him my passport, and then I could collect my rental car. I had been waiting in line for almost 45 mins before I first spoke to this rep and he told me that he could not help me any more and that he needed to deal with other clients waiting behind me. Bottom line was that I wasted almost 2 hours at the airport trying and failing to get him to change his mind. I did go back to Cambrils and collect my passport and get back to the airport at 1.00am in the morning. As the T2 Budget rental desk was closed since 12.00, I went to the T1 desk and was looked after by a lovely rep who was shocked when I told him what happened to me earlier in the day. He said that Budget are allowed to make exceptions, and he could have asked a manager to look at my situation and agree to accept the ID I showed the rep. This was never offered to me when I was at the desk. The nice Budget rep said he would give me an upgrade on the car I had booked and he was so nice to deal with, in total contrast to the earlier rep in T2. I was so annoyed with the first Budget rep that my wife had to calm me down by taking me outside the terminal building for some fresh air. We spotted a Ryanair cabin crew member who even got on the phone to your Lisbon call centre for me as she spoke good Spanish and she explained what had happened earlier at the rental desk. Even after speaking with 2 of your staff and getting one of them to speak to the Budget rep, I got no joy. Overall, I was so annoyed with the attitude of the Budget rep and I would like you to raise the following point with them - the fact that their own website says that they will accept a driving licence with photo, as proof of ID, yet their staff member ignored this fact and decided to disregard what is in their website under Terms and Conditions - ID requirements (just checked again now and it does still say this on their website for car rental in Barcelona airport). I had to spend almost another 6 hours travelling from Barcelona airport to Cambrils and back to the airport, because one awful rep would not accept what his own company's website says they will require as proof of ID - no mention at all about a passport being required, if you have a driving licence with photo on it! It cost me and my wife almost €50 in additional train and metro costs due to this stupid rep not doing his job properly and I would like to be compensated for this additional expense. I could have ended up having my car rental booking cancelled if I did not get back to the airport before 1.30am and I was just lucky enough to be back their at 1.00am. Please let me know what you can do for me about this experience - I will never be recommending Budget again to anyone who asks me for a good company to deal with when hiring a car. Thanks, Niall South "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was perfectly fine. "
" They provided a good service. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Excellent "
" Excellent service and good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car is right beside office. It can be inspected quickly on pick up and drop off. No queue at desk. My number 1 carhire on my next trip. "
" Very nice staff. Hassle free experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Over all good apart from small print charge at the collection point "
" Daniel from Avis couner(I think that was his name) was very helpful and really nice guy. It took him FOREVER to deal with clients. I rent cars a lot so I didn't require any detailed explaining but it still took him about 20 minutes for some reason. What I do not accept is any small print charges - got charged ,19 Euro for fuel charge. Nothing I could do. Even if I take it full and return full. That is a filthy thing to do. If you want to flat charge customer with additional fees put in in your base charge. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Was surprised at how quickly I got through to collect car and also it was very efficient when I left the car back, the girl (Alba) was very nice and professional "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" My experience to this point with Auto Europe has been very very good, and I recommended you to many friends over the years. With my recent flight to Lanzarote my plane landed at 10.15pm. All the Car Rental kiosks were open except Budget. I had to book an independent car hire with Europcar. It cost Euro 142-. I had already paid you for a rental car!! I rang Budget while in Lanzarote, spent 20 mins. on the phone, but no joy on a refund. My problem is that Auto Europe booked a car that it was impossible for me to collect after 10 pm at Budget , as they were closed at 10pm, while other rental companies were still open. "
" see box below please "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Excellent. "
" Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" as we had a drop off out of hours it would be good to have an email stating that all was in order with the car, when it was checked over by budget.. "
" friendly efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I tried to contact this company every single day to cancel my reservation. I emailed also and no one responded. Very disappointed in the service. "
" Did not get to pick up the vechile "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" OK "
" No mark office on airport "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Thanks to the young man at the Budget counter who was very helpfull, courteous and efficient. But he needs more staff to assist him at busy times. "
" Budget Office at Gerona Airport is a good 500 metre walk with baggage from the terminal building. It is not well signposted in the terminal. Most of the major rental car companies have an office in the terminal building, but not Budget. I had to ask Hertz staff where the budget office was. It is not clear to drivers how to access the drop-off car park either. The large Budget/Avis sign is erected at the wrong entrance - rental cars were queuing up to get into a DHL distribution centre, because that's where the Budget sign appeared to be indicating. There was only one staff member on duty at the Budget counter, while another sat in an inside office, even though a queue was forming. Need for staff to work at the counter when the office is busy. The staff member himself was very friendly, courteous, efficient and effective. He offered a glass of water to people waiting as it was a very hot day. It was a much appreciated gesture. He just needs another staff member to help out at busy times. Drop off of car on return was very fast and effective. No waiting involved. But it meant another long walk with baggage across a busy road as far as the terminal building. The absence of a footpath in places meant that car renters had to walk on the road. Dangerous, especially if young children are involved. Need to install safe pedestrian walk way from Budget office to airport terminal. The car itself was in very good condition and well maintained. Overall dealing with Budget near Gerona airport was a pleasant experience. I would go back to them again with future business. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Efficient staff at counter, car was excellent. Drop off, office closed 1/4pm which coincided with drop off, but staff member did advise to drop key and this was very helpful. "
" Efficient staff at counter, car was excellent. Drop off, office closed 1/4pm which coincided with drop off, but staff member did advise to drop key and this was very helpful. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We always book through AutoEurooe. Very easy process altogether. "
" No issues at all with the car. However collecting the car took about an hour. There was a ticket system that wasn't well advertised and there seemed to be two lots of tickets in use. We had no problem with our car but there were two other customers at the desks at the same time who were told the cars they had reserved weren't available and they were offered much smaller cars. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" When arrived I was given wrong size car. I had opted to return the car at Murcia airport. I was not told on collection that the Avis/budget office was 3 km from the airport. "
" Good service, best price, everything worked. "
" No problem. "
" I don't really like your policy of providing a full tank of petrol and charging for it. If a customer is not travelling very far then it's an additional cost for petrol they will not be using. However, in general the car was lovely and the service was great. "
" the office is located quite a distance from the arrivals building and is not signed posted as far as we could see "
" good "
" good "
" Excellent prices and service . "
" Person on arrival was very helpful. Would recommend a map of some sort to be given to you . "
" We were given a very nice car - better than expected, and much appreciated "
" We booked on line and your web-site was one of the easiest and friendliest sites to use. Our daughter, husband & family also hired their car through your company and their experience has been as pleasant as ours. "
" Staff at collection & drop-off points were helpful, efficient & friendly a pleasure to deal with. The car was superb for our needs. I look for ward to dealing with Autoeurope in the future. Thank you. "
" Auto Europe website is simple and easy to use but it had a problem accepting my Mastercard / debit card. Prices were the best I could find on the internet and the operators were very helpful "
" All went smoothly with the rental. No Problems with car - it was a new basic Volvo estate. Staff were extremely friendly and helpful at Madrid Airport and particularly the man who met us at the Avis drop off point at Alicante Airport. Only issue I have is the notion of charging for Child seats as an extra. Would have cost us over 60 for the week. We didn't avail of this but bought a seat at a local store in Madrid for 9 and left it behind us in the car. All the Car renters charge this apparently. Its a pure nonsense. The first rents to offer this as a FREE extra will catch the family market....my opinion... Gerard Egan Mkt Exec. Dublin "
" Would prefer to return car with full tank "
" Friendly and fast service at desk. "