DOLLAR SWITZERLAND Car Rental Reviews

BASEL, CH - Reviewed by RAHUL SHRIKANT - 05 July 2025

" I booked car rental with you because your website showed me low deposit amount. However while picking the key Dollar put double deposit amount on my credit card. This is misleading and deceptive conduct. "

" I booked car rental with you because your website showed me low deposit amount. However while picking the key Dollar put double deposit amount on my credit card. This is misleading and deceptive conduct. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GENEVA, CH - Reviewed by KENNETH - 05 February 2020

" Apart from issue with vehicle type, everything was fine. "

" Took a while to get the car type I'd booked. Tried to fob me off with a smaller vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by PAWEL - 07 November 2019

" Great people, lots of cars "

" Everything works great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by MICHAEL - 02 August 2019

" Great all round "

" No hard sell or intimidating "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by ANTHONY - 09 April 2019

" A very positive experience. No hassle when I chose not to take additional insurances. Car was great and staff very efficient. "

" very efficient from start to end. Would have no hesitation in booking with them again. Got a lovely upgrade to which was nice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by MARTIN - 19 March 2019

" Auto Europe were fine "

" The rip off that was perpatrated by Dollar car hire upon the return of the vehicle, because of a 10 mm scratch on a wheel rim was nothing short of robbery. They charged €90 for damage assessment ( this was the returns person looking at the wheel for all of 15 seconds ) . Then he automatically assessed the damage at €350 , which would more than cover the cost of a new wheel . All the wheels on the vehicle had similar scratches of various lengths yet only one wheel was marked on the car outline form provided.I had heard of some cowboy operators ripping off customers in this manner but I did not expect a supposedly reputable company to behave in this manner. I was presented with a bill for 440 CHf for damages and I am sure that once the car was refreshed ( but unrepaired )it was given to another unsuspecting client . Also The vehicle was a four wheel drive , suitable for all terrain and weather conditions. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 5

ZURICH, CH - Reviewed by JOHN - 13 September 2018

" very good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by COLIN - 23 April 2018

" The Auto Europe website was easy to use, the emails are clear and concise and overall the process was pretty smooth. However, it should have been explained that another company (Hertz) was actually supplying the car. "

" Dollar don't actually have a customer desk in Zurich airport and the Thrifty / Dollar branding is a bit confusing, so it was not clear where to go to collect the car. After a few enquiries, I discovered that the actual car was being supplied by Hertz and I dealt with their staff. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENEVA, CH - Reviewed by MICHAEL - 27 March 2018

" As above, scam in operation at car return in Geneva Airport. "

" I have been fraudulently charged €500 for damage to a different car with a different registration. I have written to Hertz with proof of this and am seeking a refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

ZURICH, CH - Reviewed by MORRIS - 04 September 2017

" DOLLAR had a sign referring customers to HERTZ. HERTZ was OK but did not brief on features of the car. "

GENEVA, CH - Reviewed by DONALD - 13 February 2017

" Returning vehicles is a bit chaotic, but I appreciate that this is not your total responsibility. Our car was provided through Hertz, who presumably represent Dollar in Geneva? Girl on reception was friendly and helpful, evev before she knew we were her clients. Very good experience overall. "

" See above re Hertz! "

ZURICH, CH - Reviewed by MICHAEL - 09 January 2017

" Very happy with the options proposed, and the clear distinction between prices "

" Terrific. Booked a Ford Focus or similar and got a Mazda MX3. Delighted with it. Pick-up and drop-off were incident free, and all staff helpful and polite. Many thanks "

GENEVA, CH - Reviewed by SARAH - 07 January 2017

GENEVA, CH - Reviewed by FRANCIS - 27 April 2016

" Apart from initial incorrect exclusions mention on contract, which, on enquiry, were quickly resolved, I was quite satisfied. "

" Nice Car. efficient is assessing returned car. No delay "

ZURICH, CH - Reviewed by PIERRE - 16 June 2015

" Boot board was missing in the car. Also, it is nowhere visible on Autoeurope, that breakdown is only covered in CH when car rented in ch. Quite anoying. "

GENEVA, CH - Reviewed by CAROLINE - 23 April 2015

" Very easy to book "

" Due to circumstances beyond our control we missed our flight home from Geneva, resulting in us flying home through Lyon. Returning the car was a nightmare, we were lead to believe that there would be no charge for this but, we were then charged €600. The staff at Lyon airport dealt with the situation extremely badly and unprofessionally. We were left feeling very upset about the whole situation and ruined what was a lovely holiday. I will be making a formal complaint. "

ZURICH, CH - Reviewed by CAOIMHIN - 07 July 2014

" Landed at Lunchtime, and was in the car and on the road in TEN MINUTES! "

" Only problem was finding a park the Returned car. "