Auto Europe
- North America
- Central America
THRIFTY FRANCE CUSTOMER REVIEWS
- 8.4
- 8.4
- 8.3
- 9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
THRIFTY FRANCE Car Rental Reviews
Average Rating for Thrifty :
MARSEILLE, FR - Reviewed by BRIAN - 28 August 2025
" All good. Return of vehicle was straight forward "
" All good. The counter staff were good to deal with. It was a little unclear regarding notification of any previous damage to the car before, but I took photos "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by ERIC - 04 July 2025
" very easy process "
" tried to sell extract insurance which is not really needed "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIARRITZ, FR - Reviewed by FIONA - 01 June 2025
" Helpful Staff and prompt collection and return of vehicle "
" Very helpful counter staff and no pressure to buy extra insurance (I had my own) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by JONATHAN - 09 April 2025
" The rental was with Hertz in Biarritxz, not Thrifty. Anyway, the service, the car, the location was all 100%. Great work. Keep it up. "
" The rental was with Hertz in Biarritxz, not Thrifty. Anyway, the service, the car, the location was all 100%. Great work. Keep it up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by COLM - 07 November 2024
" I've no issues with autoeurope over the incident. It was my own mistake with the booking. However I couldn't find a working email address for AutoEurope to ask for assistance in making contact with Thrify customer service. All emails bounced back. "
" I made a mistake with my booking. My own fault. I booked the car for one day later than I needed to. My own fault. I asked at the counter if I could change that and was told that I needed to pay €170 for the extra day. I accepted that as I had no choice. However later I discovered that it was actually only €100 for the extra days rental, but the agent had charged me an extra €70 for optional insurance that wasn't included in my original booking. I was never asked about this, and didn't agree to it. Also I was told to ignore the fact that the fuel gauge wasn't showing totally full. I was told it was a fault on the car and when returning it, not to be worried that wouldn't show full then. Indeed it was not shown as full when taking the car, but when I filled up the car when returning it was showing full! So I was conned over that also. No contact details for Thrifty in France to be able to raise this with customer service afterwards. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PARIS, FR - Reviewed by COLIN - 27 October 2024
" Very smooth "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CATHERINE - 29 April 2024
" EASY "
" THANK YOU "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CATHERINE - 24 April 2024
" THANK YOU "
" THANK YOU "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by DAMIEN - 01 April 2024
" Very good "
" Excellent car, well prepared "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GABOR - 09 February 2024
" Still hasn't received my deposit... After 2 weeks... "
" Still hasn't received my deposit... After 2 weeks... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by DEBRA - 08 February 2024
" Everything went smoothly and as expected "
" All went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DEBRA - 08 February 2024
" Everything went smoothly and as expected "
" All went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ARNAUD - 10 January 2024
" Nothing bad. All as expected "
" Very good, quick, etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by STEPHEN - 15 December 2023
" Excellent "
" Counter staff 5 stars very very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by BRIAN - 18 August 2023
" On purchasing the car rental through Autoeurope, I selected to upgrade by paying extra for the "Full Damage Protection". On arriving at the Thrifty office, I was informed that this insurance had nothing to do with Thrifty and I ended up purchasing the upgraded insurance for a second time. I feel that this is very misleading by Autoeurope as the "Important Information" on selecting "Full Damage Protection" does not mention the insurance is not with Thrifty. While the service at the office was excellent, I expect that I will be dealing directly with the car rental insurance company from now on. "
" Very satisfied with experience at Thrifty office and with returning car "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DECLAN - 10 July 2023
" Fab car, great service. Very happy "
" Seamless from pickup to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by HELEN - 08 May 2023
" I cancelled the booking immediately 29/4 following flight cancellation (Shannon to Beziers scheduled 1/5) by RyanAir due to French ATC strike. I called and emailed Auroeurope to request a refund or voucher but got no response. €350 spent. I had to pay Autoeurope to hire another car in Palma de Mallorca when we changed our holiday there. Another €100+ spent Please advise if compensation possible. "
" Not relevant as had to cancel car hire "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by BRENDAN - 30 April 2023
" I use AutoEurope for all my rentals ... circa 10-12 times per year and most times I am happy with the service. This Thrify car was dirty externally but was clean inside. My main issue was that we drove only 197 Kms in total and when I refilled the tank at the local airport Total station it cost €47 to refill at €1.99 per litre for E10 unleaded. Clearly the car had not been full on collection although we were told it was full. Thrifty offered a refill at a charge of €4+ per litre if I returned it without filling which is an extortionate price. Overall car hire pricing rates are much too high post covid "
" I use AutoEurope for all my rentals ... circa 10-12 times per year and most times I am happy with the service. This Thrify car was dirty externally but was clean inside. My main issue was that we drove only 197 Kms in total and when I refilled the tank at the local airport Total station it cost €47 to refill at €1.99 per litre for E10 unleaded. Clearly the car had not been full on collection although we were told it was full. Thrifty offered a refill at a charge of €4+ per litre if I returned it without filling which is an extortionate price. Overall car hire pricing rates are much too high post covid "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PARIS, FR - Reviewed by CATHERINE - 17 February 2023
" VERY GOOD "
" THANKS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by PETER T - 21 October 2022
" A1 "
" Personnel were friendly. And informative. There was no delay in inspecting the car and confirming it's unchanged condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ANTHONY - 22 February 2020
" Efficient and fast collection and drop off by courteous staff. "
" Car was recorded as having items of damage when collected. After inspected this had increased to 8 including substantial damage to one of the under door sills. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NANTES, FR - Reviewed by CAROLE - 11 February 2020
" That's what we all want ,quick collection,car in good condition ,quick and smooth return .We got that this time . "
" V good.We found the return experience with your staff member checking our car outside straight away really helpful and made it all v smooth. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by KIERAN - 06 November 2019
" Overall experience was good "
" Vehicle needed a wah and the interior clean cloud have been better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by CAOIMHIN - 05 November 2019
" I have used auto Europe for nearly all my car hire needs and have never had a problem up to 4 times a year for many years now "
" The car had extensive cosmetic bodywork damage, far too numerous to document on tiny diagram and not all of it recorded. On return a feeble attempt to blame me for one scratch out of dozens was resisted but I disliked the general attitude. Had I taken out expensive excess protection to then be handed a car in such condition( I have plenty of photos) I would have been furious and would have felt cheated. Cosmetic issues aside the vehicle was very comfortable and good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 2
CARCASSONNE, FR - Reviewed by DENIS - 30 October 2019
" All went according to plan "
" All went according to plan "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by CONALL - 14 August 2019
" Website is straightforward "
" Good experience - no problems "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BORDEAUX, FR - Reviewed by EAMON - 23 July 2019
" A very hassle free experience. I would definitely use Thrifty again. "
" I was very satisfied with the service. The only issue I have is a minor one and that it wasn't clear that thrifty and hertz were the same queue. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SHANE - 04 July 2019
" Booking perfect, the lady that helped us did here best but the Hertz/Thrifty organisation left a lot to be desired. "
" The waiting time at the counter was completely unacceptable. We were an hour and a half waiting for our car as there were no cars available at the time for anyone collecting at the time. Some of the staff left while we were queuing. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by GWEN - 26 October 2018
" speedy service, friendly staff made experience a very pleasant one. Will definitely book again "
" Very efficient and very friendly staff. Will book again when travelling to France "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by ARNAUD - 28 September 2018
" Beauvais airport is not big but all flights arrive and leave at the same time. 9-10am and 7-8pm are known for being the busiest times but there was just 1 person at the counter for Hertz/Thrifty doing both check-ins and returns. It took more than 30min of queue before being served and with all that time they didn't have time to prepare the car, not even remove just the rubbish left by the previous rental. Still, the car was new, rental was cheap and staff was nice so overall rating the experience with them as a 7/10. Booking and all on Autoeurope was great as always, you guys deserve a 10/10! "
" Beauvais airport is not big but all flights arrive and leave at the same time. 9-10am and 7-8pm are known for being the busiest times but there was just 1 person at the counter for Hertz/Thrifty doing both check-ins and returns. It took more than 30min of queue before being served and with all that time they didn't have time to prepare the car, not even remove just the rubbish left by the previous rental. Still, the car was new, rental was cheap and staff was nice so overall rating the experience as a 7/10 "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NICE, FR - Reviewed by SINEAD - 04 September 2018
" Good service and no apparent rip offs. "
" Security alert as I was finalising the paper work. The staff didn't leave with any clear instructions. Ie you're finished go to your car, you're not finished cone back after alert etc. Also staff got me to sign a document 're insurance.. .they said it was me refusing insurance. That is not the case as the rental came with CDW insurance and I pointed that out. The issue was with regard to insuring the excess. This should be abundantly clear. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by PETER PAUL - 09 August 2018
" Good "
" The car looked like it had not been cleaned prior to the pick up . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LYON, FR - Reviewed by BARRY - 03 August 2018
" As above "
" Very pleasant and courteous staff,and most efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by BRIAN - 27 July 2018
" Very good, will be back "
" Very satisfied overall. I would have liked satnav in the vehicle. I found it difficult getting in and out of Bordeaux without it. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by ANNETTE - 24 July 2018
" i have already recommended Auto Europe to family "
" i had no problem at all car was perfect and staff were helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JEAN - 19 July 2018
" Website is ok "
" It has been a difficult experience when picking up the car, the car was very dirty and damage and nobody cared, that was not their problem. And impossible to get a receipt when giving back the car. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NANTES, FR - Reviewed by DAVID ANTHONY - 18 July 2018
" Best price on the market the the excess insurance cover was competitively priced which made it easy to have just one transaction instead of insuring the excess separately "
" I had to collect my car from Hertz as they looked after Trifty in Nantes. I had to wait close to an hour to get my car and 40 minutes when dropping it back "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BEZIERS, FR - Reviewed by GABRIELLE - 17 July 2018
" Good service - no complaints. Only small disadvantage about Beziers Airport is the distance of a Petrol Station from the Airport - when you need to return the car with a full tank and you have to go find a Petrol Station (it took us a half hour round trip to get Petrol Station) "
" Good service - no complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DAVID - 16 July 2018
" Quick and easy to hire vehicle "
" Very good service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by ANDREJUS - 28 June 2018
" Although it could seem ok while booking, but additional problems arise when picking-up/returning vehicle. "
" Rude and sick person at the counter speaking English with an accent and angry that we don't understand. Additional fuel charges applied. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by CHRISTOPHER - 23 June 2018
" Overall very satisfied but the inconvenience as described above was not an ideal start to our holiday. "
" In the overall you are better than most I've dealt with over the last twenty years. I was a little surprised when on arrival at pick up the agent was unable to accept my wofe's credit card - the reason was that I had myself named as the driver when booking AND you accepted my wife's card for payment on line. I appreciate that it is normal practice that the card own is the driver BUT this was not clear when booking and so we had some inconvenience and delay due to the choice of starting a new booking in my wife's name and pay for me as an additional driver OR for me to use my card. I don not use credit cards so I had to transfer funds to cover the 'hold' cost of €750 otherwise pay for me as a additional driver on my wife's booking. I suggest you make it clearer at outset when booking online that the main driver will be the credit card owner. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9