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SURPRICE ITALY CUSTOMER REVIEWS
- 5.8
- 4
- 6
- 5.4
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
SURPRICE ITALY Car Rental Reviews
Average Rating for Surprice :
Showing Results 1 to 8
Page 1 of 1
FLORENCE, IT - Reviewed by PHILIP - 01 October 2024
" I would like my money back "
" I never got the car. I would like my money back. The reason given was that I had hired two vehicles in my name and I was only allowed to have one of them - despite having other named drivers. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by YAEL - 23 September 2024
" Car rental prices are good but since Auto Europe is only an agent or sometimes an agent of an agent, as in this case Suprice is just a name and in practice it is Auto One Which was very difficult and was not clear and caused us to waste time and heartache. "
" A very bad experience. The shuttle could not be found. The phone on the voucher was not answered. After about an hour of searching and trying in vain, we had to take a taxi to the rental place outside the airport. for 25 euros. When returning the vehicle we encountered many difficulties because the address of the office that appears on the voucher is not updated! In summary, the experience was bad and annoying despite the affordable rental price. Please check the contact details that appear on the voucher and update!!! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by BRIAN - 22 July 2024
" Surprice have stolen my money and I'm concerned I won't get it back. Autoeurope shouldn't be working with a company like this "
" They debited 1200 euro from my credit card when the deposit was supposed to be 900 euro. They did not put a 'hold' on my card as expected, but actually debited the amount. It is now 7 working days since I dropped the car back and I have received no communications from them and no deposit despite trying to contact them through multiple channels. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PISA, IT - Reviewed by ALEXANDRE - 28 May 2024
" Auto Europe is a good comparative website that I have used in the past and will continue to use in the future. "
" Surprice is definitely a low cost company, no surprise there. Check-in and check-out counter at the Pisa Airport location was very poorly handled with little staff presence and line of customers waiting for a large amount of time (off-peak season). Our check-in was eventually handled by Carlos, introducing himself as Surprice or Auto One manager for Italy. We agreed to a paid upgrade for: 1) second driver, 2) higher car and 3) automated check-out promised with no need for waiting. Car was received and returned without any scratch (despite the check-out employee's best intention to try cornering us on that). Overall, mixed experience as the car was in very good condition but handling of process onsite felt dodgy with potential for unnecessary paid options. I will not use Surprice again. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 10
PISA, IT - Reviewed by KEVIN - 09 April 2024
" NA "
" Surprice was not located at the car rental section of PISA airport. Please make this clearer to other users in future. Complete other side and not on airport campus. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANDREA - 05 April 2024
" I need to rely on the telephone number reported on the voucher. No one answered. A bunch of customer was waiting up to 1 hour to the shuttle. We arrived all together at the cash till and it was there just 1 person. The car had no spare tyre, nor a compressor, I had to ask for it, which has been taken from another car. The car war damaged, a tyre started to lose pressure after 20 mins I departed. I let the tyre be repaired at my cost, but I was irritated by the fact that another recent customer had the same experience. So seems not to be a casual happening. By retoruning the car, no one was told or even advised that you could return the car to the shuttle driver. Very poor. No need to book ever again with Surprise. No matter the price. "
" I need to rely on the telephone number reported on the voucher. No one answered. A bunch of customer was waiting up to 1 hour to the shuttle. We arrived all together at the cash till and it was there just 1 person. The car had no spare tyre, nor a compressor, I had to ask for it, which has been taken from another car. The car war damaged, a tyre started to lose pressure after 20 mins I departed. I let the tyre be repaired at my cost, but I was irritated by the fact that another recent customer had the same experience. So seems not to be a casual happening. By retoruning the car, no one was told or even advised that you could return the car to the shuttle driver. Very poor. No need to book ever again with Surprise. No matter the price. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by BOGDAN - 09 March 2024
" It was unclear if the excess is refundable or not, when I made the reservation it was unclear if the pickup and drop off was off airport (shuttle van) "
" Because I refused to buy suplimentar insurance, they gave me a car completly dented by hail, and threat me to loose the excess. They refused to change it, and they said that if I am unhappy, I have to go. After I paid the extra insurance (47 euros) they gave me a decent car. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 1
TURIN, IT - Reviewed by EOIN - 27 January 2024
" In the pick-up instructions included in our contract it stated to go outside the arrivals door - this was incorrect information. This caused us problems on the day and eventually we had to ring the office and wait again until the pick-up vehicle arrived. This was not a good start. I paid in advance for the car and my credit card was debited on 8th January. There was another Autoone debit on 13th January - this was unexpected and should not have happened; please refund this money (€22.34). I've written twice but I haven't received any reply yet. "
" Car was not cleaned properly as it was just myself & my son we did not go back to the desk. The car we got did not compare to the Audi 1 ordered. The car radio/display was in a foreign language (not Italian & not English; probably German) so we could not understand it and could not find out how to change it. This should really be set-up and prepared based on the details provided when hiring. he fuel tank was not full when we got the car. No information was provided regarding tank size in litres, that the car was a hybrid or anything that might help us when refuelling except that the car used gas & not diesel. This was not good customer service. When returning the car we refilled it to the top putting in over €37 of gas when only about €15 - €20 was required. Surprice benefits from this extra free fuel. This seems like a deliberate plan to get extra free fuel so I would respectfully request some of this money back please. When we returned the car we were told that everything was ok and just sign the bottom signature and to have a safe flight back. We were not informed of any issues whatsoever so we don't know why the extra charges. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 3