SICILY BY CAR ITALY Car Rental Reviews

VENICE, IT - Reviewed by JAMES - 21 July 2025

" Totally unhelpful, unprofessional, no details or support - unacceptable behavior "

" Totally unacceptable - my flight time was changed and we were delayed in the airport with young children and our car was not there when we went to collect it "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ALGHERO, IT - Reviewed by PAOLO - 30 June 2025

" See above. "

" The pick up experience at Alghero airport on June 14 was dismal. People queued at the counter for more than one hour with only one staff processing booking and several customers waiting to pick up a car. The staff was indefatigable and made all efforts to speed up proceedings. Managemenet should have envisaged the problem and ensured more staff was present at the counter. In the end we were upgraded to a larger car, which we were very happy with. The return of the car was easy and stress free. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by MARY - 01 June 2025

" We have been hiring cars in Italy for 6-8 weeks every year, and this has been a very positive experience with Sicily By Car in comparison with some previous ones over the years. The car we were given was exactly what we had booked. It was clean and new, without previous damage. The price was very reasonable, and the three operatives we dealt with were great. If only all car hire experiences were like this one! "

" We were given a new car and very clean car, which was very well able to climb the hills in S.Italy. €295 for 20 days hire seems a very reasonable price these days. We dealt with three very pleasant, courteous and good humoured gentlemen at Naples Airport - at the carhire desk, and in the carpark when collecting and dropping off the car. Courtesy makes such a difference when hiring a car as it can be a very stressful experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JAN - 17 March 2025

" ok "

" good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PATRICK - 10 January 2025

" Everything went smoothly from taking charge of the car to returning same "

" All very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by EMANUELE - 08 January 2025

" In returning the car in Fiumicino, it was not clear where to drop off the car. The issue is that the table with the floor and the entry, is immediately after the bend and to read you need to stop where is not so safe. I guess is outside your competence. For the rest all perfect, as always with sicily by car "

" Perfect, as always "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MARK - 05 January 2025

" Always use Sicily by car when in Italy but this trip would make me look elsewhere in future. Auto Europe is always good website for rentals I find "

" Car was smaller than rented hence value for money rating, I thought it was a car of the same size and did not want to slow my trip by having to go back to the desk. Cars internal fans did not work below full power, screen wash froze in the mountains, and car had two big additional scratches not noted on damage report. There is no one to report these to at Verona in the carpark, luckily I photoed the scratches and sent an email "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

ALGHERO, IT - Reviewed by PATRICIA - 19 October 2024

" This is not sciliy by car problem but it would help greatly if the car could be filled with fuel at the airport "

" We were very pleased overall except we needed to drop off car before 08.00 and there was no answer from the contact out of hours number . We didn't know if it was okay to leave keys in drop box "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 9

ROME, IT - Reviewed by GEORGE - 07 October 2024

" Booked a peugeot 208 but given a big SUV. Queried this and was informed no Peugeots available. Saw them when collecting our car?? "

" No windscreen washer fluid on pick up. Bonnet securing bar not secured so it rattled away all the way to destination. Poor prep this time "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ROME, IT - Reviewed by PATRICK - 13 August 2024

" ll "

" All went smoothly from initial contact. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by BARBARA - 24 July 2024

" SBC counter staff need some customer training. Pescara staff was having a full on conversation on the phone with her friend while swapping our car. Kept us waiting. Not acceptable "

" We had to change cars after two days as the 1st car definitely wasn't the economy we ordered. Car was changed with no issues. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 4

PISA, IT - Reviewed by JENNIFER - 12 July 2024

" Always good service. "

" Friendly and quick turnaround "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by JAMES - 09 July 2024

" Easy to book and compare prices and different companies "

" Very efficient, brand new car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JOE - 19 June 2024

" Auto Europe has a prominent phone contact number that gets answered quickly. Customer service is exceptional. "

" Top class, stress free experience. Great car. Easy collection, easy term extension and quick & easy drop off. Highly recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by ANTHONY - 18 June 2024

" We should not be charged twice for the same rental car which has happened here. If this fee could be waived I would have no hesitation in recommending Autoeurope and Sicly By. car to friends and family. I understand having to pay the higher price at the desk but should not be panellised by having to pay twice. Rating submitted above would change depending on the outcome of my request "

" At the desk I had not got my driving licence. My wife was not permitted to take the car in her name. I contacted Auto Europe and the agent was very helpful. But we had to rebook the same car with the same company through my wife We have been charged twice which is grossly unfair. The agent suggested I contact Autoeurope after the rental and seek to have the initial fee waived. I have done this but not heard back. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by LAURENCE - 09 June 2024

" Very very unhappy experience "

" I have been a client of Sicily by Car for over 15 years .I rent a car every 5/6 times a year from Milan , Bologna and Rome for up to 2/3 weeks at a time also short rents 4/5 days . I ordered and paid for 2 weeks in advance a medium car . When I arrived and asked for my rental I was told that all they had was a Lancia Ypision . When I enquired about this I was told quite abruptly in front of other customers that I should read the small print as they have right to give any car with 4 doors. I had no choice but to take it as I had business meetings the next morning in Marche. Bad as that was when I say the car it was a complete disgrace. 87000 km on clock damaged badly on one side door roof and inside door . The car was not cleaned inside or out . I have unfortunately booked and paid of their cars for a 10 day holiday from Bologna from the 17 June and it will be my last booking with Sicily by Car after over 15 years. Laurence Coleman "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ROME, IT - Reviewed by PATRICK - 12 April 2024

" As above at number 3 "

" Experienec very good save for two issues. I never received the return signed off documents re No Damage etc. Also unsure why a further sum €6.92 was deducted by Silicy by Car on Wednesday 10/04/24. Car returned on time with a full tank of petrol and in the same condition whih we collected same. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

VENICE, IT - Reviewed by GIOVANNI - 26 February 2024

" Autoeurope provides a great search engine but it is powerless when it comes to this kind of issues "

" My travel plans had changed 42h before pick-up time: my new pick-up time was now the day after. I promptly called both Autoeurope and you suggested to call Sicily by Car directly. They were very dismissive, saying that now my booking was a "no-show". I begged and begged, but they did not listed or indeed replied to my messages. I WILL NEVER EVER AGAIN HIRE A CAR WITH SICILY BY CAR "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by MARCO - 24 January 2024

" Overall i have been renting with you since i live in Ireland (20 years?) so will continue but your customer service experience is poor.. think if i had a car emergency??? And you don't answer or leave me waiting for hours? "

" Actually I didn't take the car. Had a family bereavement the night before so didn't collect the car. Bad experience trying to cancel the rental.... Tried to call the number few times - long waiting .. too long waiting.. no answer. So just left it... bad experience "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by COLM - 07 November 2023

" Overall great value and easy to deal with "

" There was no wait at the counter to pick up the car. There was a strong smell of cigarette smoke in the car on pick up which took some time to clear. Returning the car was quick and very easy, no waiting time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LAMEZIA TERME, IT - Reviewed by SHARON - 18 September 2023

" Good choices "

" Informative staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RONAN - 14 August 2023

" Good car, good service other than issue noted above re additional driver "

" Overall good service, one very disappointing issue. The rental voucher clearly states that the first additional driver is free. This was not honoured at the counter despite it being very clearly stated on the rental voucher. The counter staff said I had to pay €180 to put my wife as a named driver. I did not pay this as my wife was only with me for six days out of the total 18 days rental but it was very inconvenient not having the second driver. It is not right to state in a rental voucher that the first additional driver is included in the price and then refuse it at the counter. Sicily by car of course blamed auto Europe as promoter getting it wrong. The availability of an additional driver free of charge is often the deciding factor for in renting a car. We rent a car several times a year in Rome and unlikely to go with auto Europe due to this issue. Regards ronan "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ALGHERO, IT - Reviewed by GARY - 11 July 2023

" Clear process, very competitive prices. "

" Very easy experience. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by ODRAN - 02 June 2023

" Friendly efficient service without hassle "

" friendly efficient sercice "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRINDISI, IT - Reviewed by DAVID - 31 May 2023

" No issues. Happy with experience. "

" x "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by ERIC - 03 May 2023

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PAUL - 16 April 2023

" I realize that Sicily By Car provided me the vehicle but, I would have expected that Auto Europe would have been more of an advocate for me in pursuing my refund. "

" I had to cut my trip short due to a death in my family. I returned the car one week earlier than planned. I requested an exception to their refund policy be granted due to my circumstances. I submitted a letter from the funeral home along with a copy of the death certificate over a week ago and have not received a response back yet. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by JULIE - 02 April 2023

" Always reliable and good rates "

" The counter staff is very nice - just slow "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by JULIE - 03 March 2023

" Auto Europe is the only way to go! Peace of mind is priceless "

" Sbc is always so accommodating and the staff is lovely and helpful! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JOHN - 11 February 2023

" Excellent "

" Pick-up was quite slow. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by FAUSTO - 14 January 2023

" Always happy to rent with Auto Europe, but post covid renting with Hertz, Europcar and Avis (in order of preference) is too expensive and I ended up resorting to public transport a few times. "

" Score at point 2 because I had bad experiences with Sicily by Car in the past. Only rented with them because Hertz or Europcar prohibitively expensive. However found much improved. Car had endless scratches and bumps - but I do not mind that - but I had to report a good few more to the desk. Return was smooth and pleasant. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PESCARA, IT - Reviewed by PATRICK - 13 January 2023

" As above at 3. I will certainly continue to use Silicy by Car in the future. "

" Desk unmanned when we returned the car at just before 9 am on 10/01/23. Car returned with a full tank and in the same condition that we collected same/no new damage. While we normally receive a formal acknowledgement of returned car confirming all ok, I did not receive return confirmation on this occasion. Other than that all good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by PETER - 27 November 2022

" Very good. "

" Very good. Quite busy at my time off arrival, but efficient processing. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by PAOLO - 03 November 2022

" I've been using AutoEurope for quite sometime and always find the service excellent and reliable. "

" Good experience throughout, both at check-in and check-out. Courteous and helpful staff. The car was in excellent condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by BRIAN - 31 August 2022

" Returned car a day early as wrong date placed on booking and didn't get a refund for the extra day "

" All good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

ROME, IT - Reviewed by EAMONN - 19 August 2022

" Disappointed with this transaction. I already had a booking with another company before I canceled to book this. I should have stayed where I was. "

" Did not get the car I requested. Got an inferior car that needed a service. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 2

ROME, IT - Reviewed by PATRICK - 03 May 2022

" Everything went smoothly, which made it a stress free experience. "

" I cannot fault the service and /or quality of car. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MILAN, IT - Reviewed by DARA - 04 April 2022

" Very user friendly interface "

" I got a flat battery, so I called the service number. They sent a mechanic quickly to restart the car, but then later sent me a letter advising a charge of €322.99 would be applied unless I sent a dispute within 5 days of receipt of the letter. I received the letter on the morning of 30th March & the charge appeared on my credit card account less than 24 hours later so I did not have a chance to dispute. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by SABRINA - 27 February 2022

" Positive. "

" A very positive experience, we have booked with them in the past and we will continue to do so. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by THOMAS - 19 February 2022

" I would recommend sciliy by car "

" Lovely efficient staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MARINANGELI - 15 January 2022

" excelent "

" fast courteous efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by MARCO - 02 January 2022

" The staff in Ciampino Airport makes the difference. They are awesomely friendly and helpful!!! "

" I moved to Ireland in 2005. Since then I've been renting mostly with Sicily By Car. The best indeed and its staff members in CIA make your experience uniquely fabulous - grazie ragazzi !!! Even during covid they are the only ones which truly sanitise the cars! Excellent! Only thing.. just noted that prices are higher than the usual in the last year.. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by FERGUS - 04 December 2021

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by PAOLO - 29 November 2021

" No queues at arrival and departure, possibly due to the low season. Speedy pick-up and drop-off. The car was in decent condition, but could have been washed on the outside before pick-up. "

" Pick-up and drop-off were easy. The car was clean inside but dirty on the outside. Staff was generally helpful and friendly. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by PATRICK - 11 November 2021

" No. "

" Everything save for the car was very good, albeit I must admit it is the first time I was unhappy with the car since I first rented cars from Sicily by car. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NAPLES, IT - Reviewed by PAT - 02 November 2021

" Overall very good experience "

" No issues - very professional "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MARIE - 06 October 2021

" Sicily by car I would recommend "

" Lovely efficient staff , car drop was quick and receipt e mail immediately on return of car . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by SIMON - 04 October 2021

" Desperately poor level of service from Sicily by Car. "

" Following a problem with the car provided, their Customer Service emergency helpline cut the call off on 5 seperate occasions. The level of service was frankly shockingly poor. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 5

ROME, IT - Reviewed by ANDREW - 02 October 2021

" site works well, but the deals are no longer good value. Rental prices very high, no offers like free 2nd driver etc. "

" Staff friendly and helpful. The car was old, not clean and had a bad smell inside. The right front tyre had a slow puncture - pressure warning light came on every 2-3 days. Brake assist system warning light came on twice. No water in the windscreen washers at pick-up. The only redeeming feature was that it was the cheapest rental available - still not cheap! "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 3

BERGAMO, IT - Reviewed by LIAM - 01 October 2021

" Very happy with this company. Always well priced "

" Very pleased with overall service. Used this company several times always happy with service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GEORGES - 25 September 2021

" Easy to use website and great prices! "

" Very happy with our experience! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by MARCO - 10 September 2021

" I have used autoeurope now for quiet a while and I am very happy about all the services so far provided...in the past I had some issues with the rental company and autoeurope was prompt in stepping in and sort the issue. I can consider myself a brand ambassador and always recommend the company to all people I know.. "

" Amazing customer service provided by Chris at the arrival, very unusual to find such a great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by CONOR - 02 September 2021

" Simple "

" First car had damaged seat belts so had to wait for an exchange. The staff were really good. Drop off was also very good. Took 5 mins. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ROME, IT - Reviewed by PATRICK - 31 August 2021

" Everything went smoothly from pick up to drop off. Very professional. "

" A very good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by CARLOS - 29 August 2021

" Positive "

" Was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by BRIAN - 04 August 2021

" The rental experience with autoeurope was good. The service from Sciliy by Car not so good. "

" I had rented a VW T ROC, which was confirmed. When I arrived on time to collect the car I was told that car was not available and was given a Jeep, which was a lower grade car. If you look at the options they T ROC was premium Vs the Jeep which was a standard/SUV. I understand that this is not your issue but would appcreitae it if you could follow up with the rental company? "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JOHN - 28 July 2021

" Great time in Tuscany but attitude of Sicily by Car was the only downer of the entire trip. "

" On the day of pick-up emergency phone numbers were emailed to me - within 4 hours on the road to Lucca we got a flat tire - no spare time - no internet service to find the emergency roadside number. Someone stopped and called Autostrada - they came and towed car. 3 days without a car - Sicily by Car refused at first to pay towing or for new tire. We had to resort to EasyReserve to force the issue. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 9

MILAN, IT - Reviewed by GUNTARS - 20 July 2021

" easy and correct "

" smooth service, not too expensive "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by NAZZARENO - 06 January 2021

" excelente "

" good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by HUGH - 17 October 2020

" My bad experience with the car pick up caused me a lot of distress and cost me a lot of money.I use AutoEurope all the time.I realise it is not their fault. But I will never use Sicily By Car again. "

" Because my credit card did not work I was forced to use my debit card which meant I was forced to take out unwanted excess insurance which cost me a further 210 euro. Also my deposit of 300 euro still has not been returned to me.Very unhappy with this service. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ROME, IT - Reviewed by ANGELO - 09 October 2020

" very clear and easy online booking process. "

" Good. However with negative points: that the car was very dirty inside (it had not been valeted) and it has not been serviced/inspected before the new rental. The tyre pressure warning came on straight after rental started and the adblue warning came on on the second day of the rental. For hygiene and safety the cars should be serviced/inspected and valeted prior to each rental. I did point this out to the staff at the desk but I was advised that it is not their responsibility as the cars are prepared by a subcontractor. But isn't Sicily by car responsible for their subcontractors? "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 2

BERGAMO, IT - Reviewed by LIAM - 29 September 2020

" Good service Used this company many times, never any problem "

" Good service Used this company many times, never any problem "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MATTEO - 13 August 2020

" All good, keep up the good work! "

" Wonderful service, kind and polite team, car was brand new "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by DOMENICO - 11 March 2020

" good value for money "

" good value for money "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by PAUL - 04 March 2020

" Help staff (cannot remember name) was very helpful in sorting out the issue. "

" Note AutoEurope were great. I specifically ordered a car with winter tyres. After being handed by paperwork I checked that the car had winter tyres. I was told NO. I pointed out "winter tyres" on the voucher and was told it was nothing to do with them and to phone autoeurope. It turned out she had pulled up the wrong booking. When this was pointed out to her by the manager (who was helpful) she just shrugged her shoulders. No apology - nothing. Added an extra hour to the pickup. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GIUSEPPE - 12 February 2020

" Very smooth booking process and very good value. "

" The pick up was slow as the car was not ready. Inside the car there was a strong smell of cigarette that remained for the whole 5 days of the rental. The drop off was also chaotic as there were no free parking spaces to drop the car. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ROME, IT - Reviewed by MARCO - 05 February 2020

" Wonderful. The kindness and attention of the staff makes a big difference. "

" The staff in Ciampino are wonderful. I've been renting with them since 2005. Evviva Sicily by Car Ciampino!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by PANAGIOTIS - 02 February 2020

" Very satisfied with autoeurope "

" To much delay in registering and taking the keys ; although I had performed the online preregistration. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by HUGH - 22 January 2020

" Good "

" Swift efficient and reliable service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by PATRICK - 07 January 2020

" Very happy with overall service. "

" Good experience with this Hire Firm "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MARK - 06 January 2020

" Overall experience was good apart from comments above "

" The car had a smell of smoke in it and was not as as clean as I would expect a hire car to be "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by VITTORIO - 21 November 2019

" Easy to book and compare prices "

" Getting the paper for the car was smooth and quick then the issues started. The car wasn't ready even though was booked months in advance. I had to wait half an hour to get the car. Once the car arrived it was clear that it wasn't clean and hovered for quite a while. Due to the delay I had to leave quickly and couldn't report it to the staff. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CATANIA, IT - Reviewed by DOMENICO - 19 November 2019

" good choice of providers "

" short waiting time at counter (+/- 10 min) quick procedure "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by KEVIN - 16 November 2019

" Ok "

" Long que at countet "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ROBERT - 14 November 2019

" As usually, everything ok. "

" Dostalem mniejszy samochod od tego co zamowilem, na desku tego mi nie powiedzieli, dali klucze i tyle. Na parkingu 300m dalej dowiaduje sie ze jest to samochod klasy mini. Nie mialem juz czasu zeby sie wrocic do desku zeby to zakwestionowac (dwie godziny stalem w kolejce po samochod) wzialem co bylo. Samochod nie umyty (ale to mi nie przeszkadzalo). Widoczne rysy i uszkodzenia na samochodzie ktore nie byly zaznaczone w protokole wydania, musialem poprosic pracownika o wpisanie ich w protokol. Samochod dostalem tanio wiec nie marudze. Dluga kolejka do wydania samochodu (2 godziny) spowodowana najtansza cena co jest zrozumiale. Jezeli ktos nie ma czasu chce czyste auto i ma pelne ubezpieczenie (rysy i wgniecenia nie wpisane w protokole wydania) polecam, w przeciwnym razie nie. Generalnie ok. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by ANDREW - 01 November 2019

" Y "

" Very difficult to drop off, no spaces in a very tight car park for all suppliers! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by SHARON - 27 October 2019

" Easy to use website "

" Nancy at the desk was very efficient and explained everything to me before I signed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by MOORE - 25 October 2019

" I have once again had a good experience with AutoEurop. Your computer records are very helpful in identifying repeat customers, and letting them know that you know them. Your prices are very competitive. I may be wrong, but I do not remember being able to specify diesel rather than benzina, and the on-line description of cars does not make the fuel used clear. "

" Personnel of SbyC were exceptionally good, but not so the car.The Ciroen C 3 SUV was a very poor susbtitute for the Fiat500L. It was seriously under-powered for hills and overtaking. The fuel consumption of 13 km per litre over 875 KM at 1.50-1.60 per litre of benzina was disappointing. The car was not properly cleaned, especially the inside of the windscreeen, and the washer fluid tank was empty. There was no manual to explain controls etc. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by EDOARDO - 18 October 2019

" Good service overall "

" Vehicle in very poor condition. Dirty and had to remove myself trash from previous rent. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 1

ROME, IT - Reviewed by MARCO - 14 October 2019

" The guys in Ciampino are wonderful. They know me by name. I rent there since when I moved to Ireland (2007). Keep going. You are the best. "

" The guys in Ciampino are wonderful. They know me by name. I rent there since when I moved to Ireland (2007). Keep going. You are the best. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by JAMES - 13 October 2019

" See above. Car collection speed needs to improve. Otherwise great. "

" Collection desk was very busy but very slow. The long delay, (90 minutes) caused us knock on accommodation difficulties. Also extra insurance costs at collection desk were prohibitive. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MARCELLO - 12 October 2019

" Very good in general "

" The car was not fully cleaned, and had a strong odour of smoke from cigarettes "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

LAMEZIA TERME, IT - Reviewed by CATHERINE - 11 October 2019

" Noted back up available "

" The usual hard sell on extras I.e. glass, tyres, recovery even though had gone for extra insurance and have my own annual excess insurance Took so long "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by MICHAEL - 09 October 2019

" Happy with the car. It's not easy to find a service station to fill the car with diesel when returning to the airport. Allow additional time. "

" The only issue was a long queue at the desk in the arrivals hall. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by TERENCE - 07 October 2019

" Good car poor customer relations "

" I found the staff very rude. The car rep insisted that I buy extra insurance even after I explained that I already had Zero excess on the rental. She deducted €300 from my credit card instead of the €200 stated in my agreement. Made the whole process of hiring the car more stressful and claimed I'd be liable for €2000 if the was any damage to the glass in the car. Should think more about training their staff in customer relations. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ROME, IT - Reviewed by MARINANGELI - 07 October 2019

" it ok "

" it ok "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by FERGUS - 27 September 2019

" Also advised that I had no direct insurance with Sicily by Car...this wasn't mentioned when booking. "

" 2 hour wait to collect car. Never again. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by ANTHONY - 20 September 2019

" Very good and friendly staff no delays "

" Nice efficient friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by STAVROS - 19 September 2019

" Generally all was good "

" At drop off no one was there, so took the keys to counter in arrivals hall "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ROME, IT - Reviewed by STEPHEN - 18 September 2019

" The drop of was one of the most pleasant experiences I have had in the 20 or so rentals I have had in Rome. The gentleman receiving the car had an attitude that should be commended. Positivity courtesy and a pleasure to have met. "

" The only negative I can mention would be the length of time at the counter to receive the car. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JACK - 18 September 2019

" All they have is Opel cars "

" They didn't have a golf "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by PAT - 17 September 2019

" Que very long at pick up. Car was great. Drop off was crazy. How is anyone supposed to find the location where you drop off car at Catania airport?. I have never seen something so crazy in my life. Also at drop off, not enough spaces and spaces too tight to get a large car into. Ok for a fiat 500. Shorten que at pick up and improve drop off directions and ecxperience, and I would give 10/10. "

" Que very long at pick up. Car was great. Drop off was crazy. How is anyone supposed to find the location where you drop off car at Catania airport?. I have never seen something so crazy in my life. Also at drop off, not enough spaces and spaces too tight to get a large car into. Ok for a fiat 500. Shorten que at pick up and improve drop off directions and ecxperience, and I would give 10/10. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JOHN - 04 September 2019

" Excellent service, great service. "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by ALEXANDRU - 03 September 2019

" Good "

" Counter staff tried to sell me extra insurance even if i had the zero excess package included. She told me that the car was not insured for an accident caused by me. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ROME, IT - Reviewed by DANIEL - 28 August 2019

" I would have given 10 out of 10 if it wasn't for the exterior damage to the car. Other than that the experience was great. "

" Car was clean inside, damage was not repaired to exterior so didn't look great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ROME, IT - Reviewed by PATRICK - 27 August 2019

" Good overall experience "

" All went smoothly. Sicily by Car very professional in my view. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by TOM - 25 August 2019

" no issues and no delay's "

" very easy to deal with "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MILAN, IT - Reviewed by MAIREAD - 24 August 2019

" Auto Europe are very easy to deal with and it is very clear what the charges are. "

" The gentleman who served us was excellent, no issues with him. But the queueing time of well over an hour to pick up a car when we had a toddler with us was way too long. There weren't enough people serving the crowd. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PISA, IT - Reviewed by PAOLO - 22 August 2019

" We've used autoeurope for a few years now and find the service reliable and effective. When needed, staff have been extremely helpful (as when the need to change bookings has eventuated). We're very satisfied with the service "

" The pick up and drop off were speedy and efficient. Staff was courteous and ready to answer our questions. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by THOMAS - 21 August 2019

" We were queuing for over 2 hours to get our car with very little explanation on what the delay was. The car we received also had a lot of damage to it. "

" We were queuing for over 2 hours to get our car with very little explanation on what the delay was. The car we received also had a lot of damage to it. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 4

OLBIA, IT - Reviewed by PHILIP - 18 August 2019

" Great staff!!!!!! "

" I found the staff to be very friendly, professional and helpful and were fantastic. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DEREK - 11 August 2019

" I have used Auto Europe many times and have never had any problems. They are the first company I search when hiring a car and I will continue to use them in the future "

" The car I was given was mechanically perfect. However the exterior of the car was not. Most panels had scratches and marks. The front wheels had kerb scratches. This did not worry me but what I did dislike was that Sicily by car had only marked two of the scratches on the booking form. I had to take photos and show the damage to the person giving me the keys. I have read lots of articles recently where people have been charged for damage that was already present on the vehicle. I do not know if Sicily by Car deliberately did not record all the damage on the car and after I pointed out the damage the person recorded and signed my copy of the booking form. Other than this my experience with Sicily by car was fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

ROME, IT - Reviewed by MARCO - 04 August 2019

" Fantastic! Definitely recommended!!! "

" The staff is WONDERFUL!!! Nice, flexible, they find the way to accommodate every request.. it's 14 years I live in Ireland and 14 years that everytime I go back to Italy I rent a car with them... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by NICOLA - 20 July 2019

" Puzzled by the insurance mess "

" Fast check in and courtesy. The guy was pushing me to upgrade I am pretty sure I took an extra cover with autoeurope but they made me buy another one "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LAMEZIA TERME, IT - Reviewed by PATRICK - 07 July 2019

" Great car, great price but a little over the top with proposing full insurance which I rejected. The staff member was a very nice person but I felt he was forced to follow up the insurance issue. "

" Did not like the hard sell of full insurance as I had insured my excess before I left Ireland. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by ION - 06 July 2019

" Our experience was good, we had all the informations we needed so nothing unexpected happened. "

" Good impression about staff, car! We received our car in 5 minutes, and the drop-off was also very easy. They unblocked the deposit amount next day after we returned the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by SANGYOON - 23 June 2019

" When I picked up the car, staff told me that he needs credit card to make deposit. I asked him that I need to pay with different card he was very clear that I am able to use different credit card when I drop off the card in different location. When I tried to use different card on different drop off location, it was not even possible. The staff on drop off location saying he gave me very wrong information which he shouldn't have done. "

" When I picked up the car, staff told me that he needs credit card to make deposit. I asked him that I need to pay with different card he was very clear that I am able to use different credit card when I drop off the card in different location. When I tried to use different card on different drop off location, it was not even possible. The staff on drop off location saying he gave me very wrong information which he shouldn't have done. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

LAMEZIA TERME, IT - Reviewed by SHARON - 19 May 2019

" Website easy to use. An email is answered within the hour, good choice and great value for money. Never been disappointed. Thanks Autoeurope. "

" Good value for money. Staff very efficient and friendly. Got an upgrade at no extra cost. Pickup and return was so stress free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by TAUTVYDAS - 16 March 2019

" I had several questions regarding rent, and all questions were answered very quickly. Also I had one call with autoeurope, which was also answered very quickly. Actually so far best client service in terms of answering speed. "

" I had a lot of doubts regarding Sicily by Car, because of some bad comments on internet, but everything was fine for us. Car was quite new and clean. The only recommendation, decide whether or not you need winter tyres before reservation, because ugrade costs a lot. Also plan additional time for car pick up, for us it took about an hour, though when we were passing by on our way home queue looked much longer so it could take for other clients more time. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by DAVIDE - 28 February 2019

" The booking is easy and offers are available to save money when compared with other rental car dealers. The experience with the local staff was excellent "

" Very professional and friendly staff, one of my best experiences with car rental companies so far "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by LORIS - 21 February 2019

" SBC did not had winter tires on the car. I had big issues with 2 cm of snow on the road with what it seemed to be only intermediate tires only on the front wheels. "

" Although surprising considering the very bad reviews, I had the best car rent experience with SBC. For the first time in years, I've received the car I've booked, the new Peugeout 3008, automatic. However, I was offered at first a Ford Kuga, much less of a car than the Peugeout and only after I've insisted, the nice lady at the counter made some calls and found a Peugeout that was almost out of the cleaning. NOTE!: I have thoroughly inspected the car at pick-up. It took me almost 1 hour on a new car that had 2000 km!!!! The Italian car hire companies will supply the cars with either summer tires+ snow chains or intermediate/winter tires. Most often than not, it will be intermediate tires. SBC did not had winter tires on the car. I had big issues with 2 cm of snow on the road with what it seemed to be only intermediate tires only on the front wheels. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DORIN - 21 February 2019

" Definitely I will recommend Autoeurope. Best prices for car rentals and good communications. "

" First car was dirty and we get a second one that was just returned by someone. However it was cleaner than the other one. Unfortunately I didn't check if the car has winter tires or not and I was very close to smash the car to a wall because the car was equipped with summer tires and nobody informed me about this. I scratched the bumper but that was not a problem because I had full insurance. Check the tires if you drive in the winter time. The fuel tank was not full and it was a little harder to return the car with the same amount of fuel. Apart from the above everything was ok. Fast drop-off and good car for the value. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by MARINANGELI - 29 January 2019

" normal come deve essere "

" molto buona "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JURIS - 16 January 2019

" Recommend. "

" Very good staff and appropriate service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by PATRICK - 15 January 2019

" Very reasonable rates, excellent staff and very good service. "

" Excellent staff and speedy service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PATRICK - 09 January 2019

" The only downside was there was only one person on the desk on what was a busy day. Otherwise very happy. "

" The only downside was there was only one person on the desk on what was a busy day. Otherwise very happy. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MARINANGELI - 22 December 2018

" fine "

" fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by BOGDAN - 05 December 2018

" DISAPPOINTING "

" THE EXPERIENCE WAS AWFUL. I DID NOT HAVE A CREDIT CARD ON ME WHEN I ARRIVED AT THE AIRPORT. THE FOLLOWING DAY (THE BOOKING WAS VALID) I CALED THE COMPANY AND THEY TOLD ME THAT IF I COME WITH A VALID CREDIT CARD I WOULD BE ABLE TO TAKE THE CAR. I ARRIVE THERE IN 2 HOURS BUT THE OFFICE WORKER TOLD ME THAT THE REZERVATION WAS NO LONGER VALID IN SPITE OF ME BEING ASSURED ON THE PHONE THAT I WOULD BE ABLE TO TAKE THE CAR. I SPENT MORE THAN 100 EUROS ON TAXIS AND I ENDED UP PAYING THE DOUBLE (55 EUROS) FOR A CAR FOR 3 DAYS. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by LIAM - 20 November 2018

" Nice car. Efficient pick up and drop off "

" Good "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by LAURENCE - 26 October 2018

" Fantastic service , friendly knowledgeable staff adjacent to Airport. "

" Fantastic service , friendly staff car near airport. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by RITA - 20 October 2018

" good service. "

" good service. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ROSARIA - 08 October 2018

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by BOHDAN - 02 October 2018

" considering the good price - it's hard to think of something else "

" everything is fine, but I was embarrassed by a few trifles: not all the damage was noted initially; broken trunk curtain; I had insurance with a zero deductible, but the car was examined quite thoroughly upon return (usually they are simply left in the parking lot, although such an inspection is possible and good, since it excludes subsequent questions). Just a little confused by the busy view of workers on return, who do not pay attention to you. And when I tried to turn to one of them, he displeasedly dismissed me as if from an annoying fly. I understand that he was not responsible for this kind of work, but I just wanted to ask one question and it would not take him a few seconds. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 6

NAPLES, IT - Reviewed by JOHN - 01 October 2018

" As above "

" Ordered baby seat which could not be adjusted due to a fault. Was helped by a rep from Europcar. When I spoke to your rep totally unhelpful and even though I had completed the transaction when I asked for help she told me to go to Europcar "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RAYMOND ANTONY - 01 October 2018

" Competitive, efficient, good range of vehicles in the right locations. Clear and user friendly web booking. "

" As a returning customer to Sicily By Car with nearly 10 rentals over the last 2 to 3 years, I am very pleased with the service, the price, the quality of vehicles, the ease of access and the efficiency & courtesy of staff. As they say, what's not to like? "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by PETER - 30 September 2018

" I called auto Europe about the problem and they just said there was nothing they can do. "

" My credit card had just expired (by less than one month) which is something I had overlooked. However, I had a debit card with me and was happy to put down a deposit (as I have done with other car rental companies when I did not have a credit card on me). The guy at the desk wanted to charge €250 for this as a fee. He was not helpful about it at all and gave the impression he just wanted to rip me off. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by PAVELS - 28 September 2018

" Very good cervice "

" Fast no waiting at the office Got car what requested Very recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by SEVOSTYANOV - 28 September 2018

" it was good car and it was nice expirience :) "

" car was new (6000 km), but when I booked deposit was 200 euro, but on the reception deposit increased to 400 euro (staff at the reception said, it is mistake and you have to be glad that it is not 800 euro). only this small problem, all other was very nice. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by PIOTR - 22 September 2018

" I returned the car and was told there was no additional damage and would get my deposit back shortly. Now a week after coming back from my holiday my card has been charged with EUR 0.05 by AUTO EUROPA which is Sicily By Car. I have no idea why my card has been charged with this amount and have reported it to my card issuer. Ive done some research online and found a lot of people saying they have been charged some random amounts by AUTO EUROPA after finishing car rental. I will definitely not use them again. "

" Hi. Overall experience was good. However I received a dirty car and there were some scratches and small dents on the car which weren't marked on the sheet. After coming back to the office they quickly marked what I noticed. I returned the car and was told there was no additional damage and would get my deposit back shortly. Now a week after coming back from my holiday my card has been charged with EUR 0.05 by AUTO EUROPA which is Sicily By Car. I have no idea why my card has been charged with this amount and have reported it to my card issuer. Ive done some research online and found a lot of people saying they have been charged some random amounts by AUTO EUROPA after finishing car rental. I will definitely not use them again. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by MARINANGELI - 19 September 2018

" good "

" ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PETER - 18 September 2018

" Very friendly and efficient staff. Super competitive price "

" Very friendly and efficient counter staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by DAIVA - 31 July 2018

" Everything went well. Only one thing need to be mentioned that when I came to pick up the car, staff wanted to provide me a car with a hole in one of the doors and expected that I would not notice it, that is truly unprofessional. After this I asked for other car. This time they provided a good one and my experience with it was great. So thank you and please make sure not to do such unprofessional deals next time. "

" Everything went well. Only one thing need to be mentioned that when I came to pick up the car, staff wanted to provide me a car with a hole in one of the doors and expected that I would not notice it, that is truly unprofessional. After this I asked for other car. This time they provided a good car and my experience with it was great. So thank you and please make sure not to do such unprofessional deals next time. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by JUDY - 24 July 2018

" See above "

" Hi I was diagnosed with breast cancer on Wednesday and I was due to travel on Thursday my friend sent an email to explain how I couldn't travel. I got a very curt email to say that they would not be in a position to return the money. I understand maybe losing a few days but the whole rental I felt was very unfair under the circumstances. It showed a cold unreasonable business and was very upsetting considering the seriousness of the situation "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PISA, IT - Reviewed by WILLIAM - 11 July 2018

" Sicily by Car were the suppliers and they were very accomodating and helpful--definitely recommend "

" Great staff --condition of car was excellent--definitely recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by BERNARD - 10 July 2018

" As above "

" Finding access route to rental return was poorly sign posted in Milan Linate airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JULIE - 10 July 2018

" X "

" Car had not been cleaned properly. There was rubbish under the seats and on the floor in the back (empty water bottle, empty baby food jars). No water whatsoever in the fluid reservoir for the windscreen wipers. Drop-off VERY very slow. Not enough staff to meet demand. Car value was good, and counter staff girl at collection very good and helpful.. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by KATHLEEN - 09 July 2018

" Same as above "

" Everything went very smoothly from start to finish, delighted with the service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by SHEENA - 09 July 2018

" see 3 above "

" The car was dirty and too slow for the roads. the staff were too busy doing desk work to deal with clients and so the queue was exceptionally slow. the office was closed (early ) for drop off and so drop off was complicated. The car was damaged before pick up. the boot didn't open. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 4
Condition of the Vehicle: 10

VENICE, IT - Reviewed by PHILIP - 03 July 2018

" Satisfactory "

" Satisfactory "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by EDDIE - 12 June 2018

" No issue with Auto Europe "

" Drop-off took almost 30 minutes. The check found minor scratches on the front passenger plastic wheel rim and check-in personnel said that they were new. It was examined by a 2nd, and then a 3rd, and finally by the manager. They concluded this was new damage, and that I would have to fill in an insurance form. There was no additional charge as I had taken out the Excess insurance. The car was parked for most of the week, and there is no way that the minor damage was done during my week of hire. The scratches were only visible on very close inspection, and certainly not obvious when I checked the car in dim light when collecting at 22.30. Even though there was no additional charge, the time taken and the attitude of the staff means that I am most unlikely to rent a car from Sicily by Car again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ANTHONY - 19 February 2018

BERGAMO, IT - Reviewed by ALESSANDRO - 24 January 2018

" Dirty car -30 min to pickup the car on the parking "

NAPLES, IT - Reviewed by ANGELO - 13 January 2018

PESCARA, IT - Reviewed by NAZZARENO - 05 January 2018

BARI, IT - Reviewed by GABRIEL - 04 January 2018

ROME, IT - Reviewed by EZIO - 16 December 2017

" Everything is perfect, don?t needs any "

" Perfect "

BERGAMO, IT - Reviewed by ROSALINDA - 08 December 2017

" Friendly customer service "

TREVISO, IT - Reviewed by STEPHEN - 29 November 2017

BARI, IT - Reviewed by ANNETTE - 28 November 2017

" Very satisfied "

" Very satisfied "

BOLOGNA, IT - Reviewed by CONLETH - 23 November 2017

NAPLES, IT - Reviewed by KEVIN - 23 November 2017

PALERMO, IT - Reviewed by DESMOND - 18 November 2017

" The car provided was ideally suited to our requirements "

BARI, IT - Reviewed by PATRICK - 08 November 2017

" Check windscreen washer has water. Indicate where there is previous known minor damage. Otherwise excellent. Satisfied customer "

MILAN, IT - Reviewed by MARCO - 05 November 2017

" Always a good experience, great prices, easy to book and ?easy to understand? vouchers. Suggestion: upgrade th APP eith the possibility to login to use saved personal information to make the booking easier and quicker for user like me that rent cars kore than one time every year "

" Good experience in Milan Malpensa when d alimg with th front desk and when collecting the car. Unfortunately the car didn?t have wind screen washer liquid that it could have a bad impact on my journey to Turin in the motorway at 23:00 in the night with 2 daughters in the car. When I topped it up the nizzle wher spray the wather everywhere but in the screen. Car check and preparation should have this checked as a basic safe feature. And no apology from the personnel. Bad customer experience when I returned the car in Malpensa: car park was very full with cars left everywhere it tooks me 15 minutes before leaving the car in front of two parking spots reserved for Sicily bu Car already occupied. "

BERGAMO, IT - Reviewed by LIAM - 04 November 2017

BERGAMO, IT - Reviewed by DAVID - 03 November 2017

" Very rude worker when I returned the car "

ROME, IT - Reviewed by SHARON - 30 October 2017

" Wait nearly 90 minutes with no apology from agent, she was obviously unhappy in her position and when I she asked about insurance and I advised that I had purchased it she nearly laughed in my face, quite upsetting. Car nice but petrol tank not 100% full,when I was pointing out defects on the car the assistant told me i had not paid much and the rental was cheap. Very unhappy staff will lead to very unhappy customers.. "

NAPLES, IT - Reviewed by MUHAMMAD IDRIS - 28 October 2017

" Auto Europe did their part very well as usual. "

" First, they did not have the car I paid for. Secondly, however, they managed to replace that with a different deferent one but not quite of the same type. And o don't think that car was cleaned properly before being handed over to me. The interior was full of marks from shoes. A Returning the car was so complicated and slow. We almost missed our flight just because the tedious process which we did not take into account. "

PALERMO, IT - Reviewed by CYRIL - 09 October 2017

" We had to wait in a queue for 2 hours before we got to the counter to talk to an agent. This was before we had a really long drive. Very disappointing. The agent was friendly and patient - no issues there at all, however the wait time would make me consider another provider even if it cost extra A shame as the rest of the experience was very good "

MILAN, IT - Reviewed by RICHARD - 02 October 2017

" My vehicle wasn't available until over 2 hrs after my reservation time of 10:00 (even though I didn't go to the office immediately upon my arrival as I was waiting for others to arrive), and I was told I had to wait a further 30 mins when I went to collect it from the car park. The condition of the vehicle was a disgrace. It looked like it had been in a war zone with dents, scratches all over and a missing hub cap. It was embarrassing taking my customers around the next few days in such a vehicle and created a terrible impression. When the air-con failed on the second day, it was absolutely impossible to speak to anyone to ask for a replacement vehicle or just get advice. It was the worst rental experience I've ever had! "

COMISO, IT - Reviewed by JOHN - 30 September 2017

MILAN, IT - Reviewed by PARIDA - 21 September 2017

" I can't fault any.Sicily car hire was brilliant so with Europe.com. Highly recommended ! "

" Brilliant service,fantastic car.Commendable. We'll definitely use again both Autoeurope&Sicily car hire. "

PALERMO, IT - Reviewed by STEVEN - 17 September 2017

NAPLES, IT - Reviewed by PJ - 16 September 2017

" Pick up car park in Naples was over capacity. I ordered a compact hatchback but received a compact people carrier. I had to point out significant damage on the vehicle which was not marked by attendant. Staff in Bari were rude. Not customer focused. "

BOLOGNA, IT - Reviewed by PIERRE - 06 September 2017

" Friendly and professional but very slow service at the reception. Tires pressure warning was on when we got the car and no personel in the parking area. "

BARI, IT - Reviewed by BRIAN - 01 September 2017

" No problem with the company but the car, a Smart automatic was poor to drive and very uneconomical. I won't hire one again. It wasn't the company at fault just the car. "

GENOA, IT - Reviewed by BERNADETTE - 09 August 2017

" Excellent staff. No pressure for extra insurance. Thanks to staff in Pisa and genova "

ROME, IT - Reviewed by MARINANGELI - 04 August 2017

PISA, IT - Reviewed by BERNADETTE - 24 July 2017

" Excellent service "

" Excellent service "

MILAN, IT - Reviewed by ROBERT - 17 July 2017

" Extremely happy with Sicily by car. When I collected the car it was very straight forward and they didn't try and push extras on to me, returning the car was even easier, returned to car park car was inspected immediately paper work sorted & we were on our way in 5 mins. Very happy couldn't recommend Sicily by car enough. I have had previous bad experiences renting in Italy with different supplier but no problems here, many thanks "

VENICE, IT - Reviewed by KEVIN - 07 July 2017

CAGLIARI, IT - Reviewed by ANDRZEJ - 30 June 2017

BOLOGNA, IT - Reviewed by LAURENCE - 28 June 2017

MILAN, IT - Reviewed by GARY - 23 June 2017

" Very quick service. "

" All the staff were very polite. "

BERGAMO, IT - Reviewed by SEAN - 17 June 2017

ROME, IT - Reviewed by SINEAD - 15 June 2017

" Only complaint was it was slow collecting the car due to a computer problem Otherwise the experience was good, a good car "

PISA, IT - Reviewed by DONAL - 09 June 2017

" I have used your service on many occasions in Italy and other countries before. This is the first time I have used Sicily By Car and am VERY satisfied with their service at Pisa Airport. "

" As above "

CATANIA, IT - Reviewed by BRIAN - 22 May 2017

" Free second driver a major bonus. Brand new car provided "

OLBIA, IT - Reviewed by MICHAEL - 18 May 2017

" Great choice "

" Fantastic service and wonderful rate. Many thanks "

BERGAMO, IT - Reviewed by DMITRY - 07 April 2017

" Long queue (about 40 minutes to get car). Car is not clean and not new (about 45000 km millage). But price kills all negatives :) Also I got upgrade from Lancia Epsilon to Opel Astra diesel. If I will not receive fake fines I will be completely satisfied. "

MILAN, IT - Reviewed by MARK - 21 March 2017

BERGAMO, IT - Reviewed by KRISTAPS - 20 March 2017

" Everything was just great ! Thanks Auto Europe "

" Everything was perfect! "

ROME, IT - Reviewed by MAURA - 12 March 2017

ROME, IT - Reviewed by FIKRET - 10 February 2017

" I have been hiring cars from Auto Europe aıı around Eastern and Western Europe last 8 years and never had any trouble. "

" It was great. "

ROME, IT - Reviewed by BREDA - 10 February 2017

" Sat nav 27 months out of date and led us astray a lot "

TREVISO, IT - Reviewed by JOHN - 08 February 2017

MILAN, IT - Reviewed by MILEN - 15 January 2017

" EVERYTHING EXCEPT RETURNING THE CAR IN TREVISO WAS PERFECT. THERE THE MAN WATCH THE CARS SO LONG THAT I COULD LOST MY FLIGHT. AT THE DESK AT THE AIRPORT THINGS WAS EVEN WORSE. AT THE END I LEAVE THE CONTRACT WITHOUT FINISHING HIM,BECAUSE THE EMPLOYEE WAS VERY NOT ORGANISED. THIS IS THE SECOND TIME IN TREVISO THAT ARE MAKING ME PROBLEMS AND THE THIRD ONE WILL BE MY LAST. IT'S NOT POSSIBLE EVERYTIME TO IMAGINE SOME DAMAGES ON THE CARS. I TOOK THE CARS WITH SUPER ZERO ACCES AND IN THE END THEY BLOCK ME SECOND TIME THE AMOUNT OF 400euro. "

" I DO'T KNOW IF THE PROBLEMS COME FROM AUTOEUROPE OR SICILY BY CAR,BUT I EXPLANE THEM ABOVE "

BERGAMO, IT - Reviewed by MATTEO - 30 November 2016

MILAN, IT - Reviewed by ALEKSEI - 16 November 2016

PISA, IT - Reviewed by JOHN - 07 November 2016

" Excellent service and vehicle exactly as specified. "

" Excellent service. "

BARI, IT - Reviewed by ANGELO - 06 November 2016

" easy and straightforward booking process. "

" car Pick up in Bari was extremely slow with a very long queue. i had to wait 40 minutes before it was my turn. only one member of staff behind the desk. a second member of staff came later. more staff should be at the desk. I noticed that queues at the other car rentals moved faster. "

BERGAMO, IT - Reviewed by ALEXANDER - 11 October 2016

ROME, IT - Reviewed by ROMAN - 07 October 2016

COMISO, IT - Reviewed by JAMES - 01 October 2016

" No signs leading to car from comiso airport terminal, very slow inefficient process collecting and returning car. Staff were pleasant. "

ROME, IT - Reviewed by COLIN - 30 September 2016

" The booking process was easy and the pricing was fair. "

" One suggestion is that instructions are given in relation to the drop off location where this is to a different airport (Pisa); having said that the signage was ok at Pisa Airport. "

FLORENCE, IT - Reviewed by DEIRDRE - 26 September 2016

" We were instructed to leave the car back in carpark 5 at Pisa airport. However when we followed signs for carpark 5 we could not find it or Sicily by Car. Eventually after asking at other car rental companies we were told where Sicily by Car was located in car park 4. We also met another couple who had the same problem. There was also a shortage of staff on hand to return keys and car. "

" The person handling the paperwork was very efficient and very helpful. "

ROME, IT - Reviewed by MARCO - 26 September 2016

" The best "zero excess packages" on the market. You have no competitors. "

" Best staff ever. Fast, helpful and cheerful. Always able to accommodate any request. "

PERUGIA, IT - Reviewed by MAUREEN - 24 September 2016

" Try to provide a free driver offer. "

" A new car to drive, great. A free driver offer, great. "

BERGAMO, IT - Reviewed by JOSE JOY - 21 September 2016

" I got the car in 15 minutes and the car was a new one. Had no trouble in dropping the vehicle back at rome ciampino airport. "

" Good service. "

PISA, IT - Reviewed by DERMOT - 17 September 2016

ROME, IT - Reviewed by TOIRLEACH - 12 September 2016

" Easy to book. Easy to find out more details. Everything laid out simply "

" Really easy to collect the car. No hidden charges. Very helpful at Rome train station desk. Drop off was super easy. No hassle or hidden charges here either. The car was a brand new Fiat 500 and was a little dream to drive around the windy packed streets. I would definitely recommend it. Every staff member spoke really good English and they were great for directions etc "

MILAN, IT - Reviewed by PHILIP - 05 September 2016

" Give map to clients showing return area in Bergamo & how it works . Difficult to find & no person in office on arrival to tell us to park first, this area very busy , when we stopped to enquire drivers behind very annoyed ! Very happy with car & service in Milan Linate. Thank you "

" Just a little more help with sat nav set up in English, was a few days before we got voice working, Overall very happy , good car good price Thank you "

CATANIA, IT - Reviewed by MATTHEW - 01 September 2016

" Very regular user of autoeurope. Service is generally excellent and usually very satisfied. However was very disappointed that I was charged nearly double the original rental rate for a "re-booking" on informing the autoeurope agent a week before collection that I was going to arrive 4 hours later then originally expected when my travel plans changed slightly. "

" Car was acceptable - not especially clean and was very basic (basic Citroën C1 in comparison to Fiat 500 advertised). Drop off service at Comiso was excellent, but had to wait nearly 2 hours on collection of the car at Catania - desk was understaffed. Waiting area was uncomfortable and crowded and really not possible to leave. Staff in both locations were however very good especially despite being under severe pressure in Catania. Was not clear from autoeurope that "express collection" could be booked which would have been helpful. "

BOLOGNA, IT - Reviewed by ALAN - 24 August 2016

" Very good service as usual "

" Had some problems (electrical fault) with the car on the Autostrada. Assistance arrived in around 45 minutes. "

CATANIA, IT - Reviewed by VALERIE - 22 August 2016

" Car condition is not so clean. It is highly advised to clean their car before they rented. "

BARI, IT - Reviewed by GEORGE - 07 August 2016

" With all my information already sent when booking car hire there should be no reason to queue for two hours thirty minutes only seven people in front of me at car hire desk paperwork should be ready swipe credit card produce licence and pasport and go "

" Only one person working at car hire desk at peak season. Had to stand for two hours thirty minutes to be served but only seven other customers in front of me totally unexceptable then when being served had to pay additional break down fee was informed if I did not pay and car breaks down I have to pay for recovery that's a first . Have been hiring cars off autoeurope for 9 years this was the worst experience "

BERGAMO, IT - Reviewed by DECLAN - 18 July 2016

" Very good, easy to use web site, good range of cars with several insurance options "

" Very good, zero excess insurance at a resonable price you can book before you fly, friendly airport staff, car in good condition, "

CATANIA, IT - Reviewed by PETER - 03 July 2016

" Car very marked. Had to have agent reassess damage in the dark before driving it. Had some difficulty being given sat nav although I had paid for it at time of rental. Required several e mails to resolve. Car return was speedy and courteous "

MILAN, IT - Reviewed by MICHAEL DESMOND - 25 June 2016

" Have used auto Europe for years and have never had a difficulty. They provide an excellent service "

ROME, IT - Reviewed by TERENCE - 25 June 2016

" Extremely helpful staff. We had a slight problem that was sorted out by the staff member. Could not have been nicer. Would recommend to my friends. "

ROME, IT - Reviewed by EILEAN - 25 June 2016

MILAN, IT - Reviewed by EMANUEL - 05 June 2016

" Auto Europe works very well. "

" Excellent. As always, Sicily by Car is marvelous. "

LAMEZIA TERME, IT - Reviewed by ALAN - 30 May 2016

" staff very helpful "

PESCARA, IT - Reviewed by DAVID - 25 April 2016

" I had a flat tyre and found that there was no spare wheel, just an emergency repair kit which didn't work. I called the helpline and found the staff had great difficulty in working out where the car was and directing a tow truck to the scene - they gave the driver the wrong road number and it was only because I was with my Italian speaking brother that we were able to direct him to the correct road. This was on a Saturday night and as the following day was a Sunday nothing could be done. On the next day, Monday, we found that the garage that the car had been taken to had to order a tyre so I never got the car back, having to take a taxi the 250 km to Pescara. If the car had a proper spare wheel none of this inconvenience would have happened "

" The car supplied had no spare wheel, only a useless repair kit. I had a puncture in a remote area and was there for a couple of hours waiting for a tow truck. The car was taken to a garage in Vico del Gargano and I was without a car for the remainder of my trip. If it had a proper spare none of this would have happened. "

LAMEZIA TERME, IT - Reviewed by KIERAN - 01 November 2015

ALGHERO, IT - Reviewed by EDWARD - 21 October 2015

" Best experience I've had picking up a car. Very pleasant staff and made everything very straight forward. "

GIARDINI DI NAXOS, IT - Reviewed by MARIA - 12 October 2015

BOLOGNA, IT - Reviewed by THOMAS - 01 October 2015

" Car was overdue service by 6000km and Tyres were unsafe /worn - both pointed out to Scilly car hire - with no satisfactory reply or Compensation just caught in the middle of the two offices complaining about each other - never again hiring a car with Scilly car hire. "

COMISO, IT - Reviewed by RAFAL - 28 September 2015

" got car in Comiso Airport with 3/4 of fuel. when i was bringing back the car i put a bit less of 3/4 , the man on car park who collect the car say to me i will have to pay 10 euros, so fair enough, but when i came to the reception with all papers the girl charged me 50!!! euros. so i didnt have time to re fuel becouse of time flght so i did pay the 50!, this was my last car hire from here. "

" the car shuold be full with petrol when it comes to hire, how come i could know how much liters will take to fuel back to 3/4???? "

PALERMO, IT - Reviewed by DELFINA - 19 September 2015

" A lot of people didn't know how much they were going to be charged from insurance company and that more than 800 euro would be blocked on the card. This should be more clear while renting the car. I know each insurance company has their own fee but you should find out and tell customers before they finalize the payment. "

" I was given a smart 4four, car that i hate. I know you said similar but similar was panda, fiat 500 but not that toy car. I asked at the desk if they could change it and said there was nothing else available. 10 min after the customer next to me is given a fiat panda so i ask "why" and they said it had just come in. Really unprofessional and no customer care. I waited at the car delivery place to see if something would come in but the office in the airport would give out all the cars without keeping in consideration my request. "

BERGAMO, IT - Reviewed by RONAN - 26 August 2015

" Very easy to use. "

" Efficient, convenient and affordable. Hassle free service. "

TRAPANI, IT - Reviewed by KAMIL - 22 August 2015

" should be information with big letters the deposit required 800e the deposit required.The deposit required "

" service very unpleasant/afternoon shift.refuses to accept your debit card with deposit 800e.never again SICILY BY CAR. "

BERGAMO, IT - Reviewed by JOHN - 21 August 2015

BOLOGNA, IT - Reviewed by JAMES - 19 August 2015

" Very pleased with A E down the years. Web site excellent. Always efficient and friendly service when contacted. Not clear why this summer I could not automatically cancel my origional booking to take up a cheaper offer "

" Queued over one hour to get a car. The two young assistants at the desk were very slow and poorly organised. Not focused on their work. Waylaid by irrelevent questions relating to directions etc. while a large queue formed. "

VENICE, IT - Reviewed by KEVIN - 17 August 2015

" We dropped car back to Trevino airport but they charged us an extra €56 as we had a sat nav - "

BRINDISI, IT - Reviewed by DERMOT - 17 August 2015

" queue in brindisi took 25 minutes to clear. When we got served (very politely) we went to find our car, The signs were terrible, but as the car was parked outside the airport, on the side of the road it was always going to be difficult! The car was dirty and had many dents and scratches, far more than shown on the agreement. However, it was so far back to that long queue that we took some photographs and drove off. When we returned the car to Bari the staff tried to blame me for some of the damage to the car, but accepted my photos as proof that the damage was old. They did however tell me that there woudl be additional cleaning charge because of sand on the floor of the car. There will always be sand in the car after you go to the beach. "

" see above. Terrible. "

PISA, IT - Reviewed by STEPHEN - 15 August 2015

" Booking easy and straightforward. However the car supplied by Sicily by Car was quite old, with stained upholstery. My reservation is that Auto Europe use second tier suppliers "

" Car was quite old, with stained upholstery. Return was not great - I was asked to park the car the only space remaining, which was too narrow. I parked the car in the nearest available bay. The lady handling the return was was efficient, but visibly unhappy I hadn't tried to fit the car into a space too narrow. Old car, not a great return experience, and not that cheap either. "

ROME, IT - Reviewed by MARCO - 21 July 2015

" Always the best fares on the market especially the 0 Excess packages. "

" Their check in process is a bit slow in FCO (far better in CIA airport) however in both their airports in Rome the staff is always incredibly helpful and cheerful :) "

PISA, IT - Reviewed by PATRICK - 21 July 2015

" I was very satisfied with all my dealings with Auto Europe, and. I would definitely deal with you again "

" Very happy to suggest Sicily By Car. The staff were very helpful and accommodating. I would have no hesitation booking a car with them again. "

TREVISO, IT - Reviewed by JOANNE - 17 July 2015

" Good. Easy access. User friendly. "

" Car externally dirty/ dusty on collection. Back bumper chipped and not included in initial inventory. Petrol tank dial never seemed to register full. Even though filled full tank on return was questioned re: this. Staff not friendly. Would not hire from this company again despite competitive quote. "

PISA, IT - Reviewed by JAMES - 16 July 2015

" Excellent staff throughtout. Very pleased. Will use again. "

VENICE, IT - Reviewed by ENDA - 09 July 2015

" More localised map availability at desk.vouchers for attractions recommended by as would be great add on.give cheap item to kids... "

" Great service.we arrived late.agent very helpful and also efficient.on return..simple process.forms done on the spot....exactly what it said on tin "

ROME, IT - Reviewed by EAMONN - 09 July 2015

" Excellent car and nice people to deal with. Very competitive prices. Happy customer. "

BOLOGNA, IT - Reviewed by PAUL - 08 July 2015

" The side slide door would not shut properly Van was not cleaned before we got it.. other than that i was happy but my passangers felt unsafe due to the door "

TREVISO, IT - Reviewed by MARGARET - 06 July 2015

BARI, IT - Reviewed by MARIE - 29 June 2015

" Check in slow but very pleasant staff "

PISA, IT - Reviewed by BRIAN - 25 June 2015

" Hi process with Auto Europe was efficient and good. "

" Service with this company was absolutely disgraceful. First car was released with bald tyres on the rear. This was identified to the attendant who said it would be fine. Once driving the car a bad noise sounded from one of the wheels. Once I completed the journey I called them and arranged to return a couple of days later. No apology or offer of refund for fuel or tolls for the inconvenience from the representative. A second amount was then blocked from my card for the replacement car. The company are a complete joke and I would not recommend them to anyone. "

ALGHERO, IT - Reviewed by PAWEL - 22 June 2015

COMISO, IT - Reviewed by RONAN - 22 June 2015

" Excellent. Very easy to book car hire. Best price available. No hassle website "

" Superb service. Very friendly. Easy to collect and return. Very reasonable cost for 2nd driver. "