Auto Europe
- North America
- Central America
RENTSCAPE FRANCE CUSTOMER REVIEWS
- 5.3
- 6.4
- 5.2
- 5.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
RENTSCAPE FRANCE Car Rental Reviews
Average Rating for Rentscape :
Showing Results 1 to 10
Page 1 of 1
NANTES, FR - Reviewed by JOHN PAUL - 06 August 2025
" It was fine. "
" Vehicle was old, much older than I've ever had in a rental before. It was fine, it did the job, but I found that odd. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BIARRITZ, FR - Reviewed by PATRICK - 28 July 2025
" Overall very pleased. "
" Reasonably efficient, very pleased with hire car which was returned in the condition in which I collected it (with a full fuel tank), however, no physical check of car was undertaken by the staff in my presence. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LYON, FR - Reviewed by KIERAN - 27 February 2025
" Relied on Auto Europe to quality assure suppliers, will not make that mistake again. "
" Terrible company to deal with Car dirty and of very poor standard Slow collection Off airport Limited staff Slow Unhelpful Took large desposit "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
LYON, FR - Reviewed by ROISIN - 26 January 2025
" After this experience I am not sure. "
" There was only one person at the desk to attend to a queue of people picking up and dropping off cars. The vehicle given to me was extremely old and filthy dirty inside, it was extremely muddy inside and I refused to accept it. I was then given an alternative car that had warning repair and service lights flashing on the dashboard, the attendant got rid of the signals by overriding the warning lights but I was not confident with the vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 1
LYON, FR - Reviewed by ROGER - 09 January 2025
" Fine but would spend a bit more to avoid the transfer situation which wasn't great. "
" Cheaper than most but there is a reason . Took over 1 hr 30mins to get the car. No clear instructions on where to get bus. No clear instructions on the fact you need to call them . Even after calling it took 40 mins to collect us. Then car was not ready . Car was fine , older cars with high mileage so suited us as price was good . No hard sell on insurance which was nice . Guy at desk was decent . No trying to claim damage when returned car and deposit straight back . Overall was fine but seams like a small operation and wouldn't want to find out how they would deal with a problem . Main problem for them is bus transfer . "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BREST, FR - Reviewed by EDOUARD - 04 October 2024
" Otherwise a good experience "
" Car very badly scratched and dinted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NANTES, FR - Reviewed by CLAIRE - 29 August 2024
" It was NOT Clear that the rental is NOT at the airport. This was misleading "
" The pick up point is NOT at Nantes airport but in P9 a car park 10 minutes walk with no signage... and then a shuttle service. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 7
NANTES, FR - Reviewed by CONOR - 08 July 2024
" NA "
" NA "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by RONAN - 03 February 2020
" My experience with Rentscape could not be any worse. My experience with Autoeurope will very much depend on how my complaint is dealt with and whether I get a full refund for a car that I never received. I am a regular user of AutoEurope but will not use this site again if I do not get satisfaction in this regard.................. "
" Rentscape were extremely slow and completely disorganised and after nearly 2 hours in their office they did not have the car that had been reserved and were unable to offer a viable alternative. We (group of 8) had to return to the other Rental providers and try to find an alternative vehicle, which we eventually did at more than 3 times the booked price. I have sought a refund from Autoeurope for the original booking but have not heard anything back 6 days later. I am extremely annoyed and seriously out of pocket !! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NANTES, FR - Reviewed by BRIAN - 22 December 2019
" I never had any problem with Auto Europe in the past. I am very unhappy that they involved Rentscape. I would like this matter investigated and I await your reply with interest. Yours sincerely, Brian O'Dwyer. "
" I received a speeding fine for 45 euro. Rentscape added an administration fee of 49.50 euro to my bill. As a result of an accident en route to Nantes, I was caught in a major traffic jam. I left the petrol tank at 4/8. This was checked and agreed on. It required 25 litres approximately which costs 40 euro. Rentscape charged me 149.40 euro, made up of 104.40 euro for petrol and 45 euro for labour costs. This is outrageous behaviour "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10