NOLEGGIARE ITALY Car Rental Reviews

PISA, IT - Reviewed by RONAN - 17 September 2025

" Wouldn't book with company again "

" Lady at the counter insisted I took out a further insurance policy stating that I've there was one mark on the car I would be liable for €1800 or if the car was stolen I would be liable for €2000. Even though my voucher stated I had full insurance "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by KEVIN - 28 August 2025

" Would recommend auto europe and noleggiare. Staff were pleasant and process was smooth "

" Very smooth pick up and drop off - very happy "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VERONA, IT - Reviewed by GERARD - 28 July 2025

" Website to easy to navigate. But more due diligence should be done on the hire companies you work with. "

" From the moment I walked Into office I felt like I was being ripped off. First they said they hadn't the car I booked and the car they offered was too small to carry our luggage. I argued that the car they were offering was not similar to the car I booked. After a few minutes of over and back eventually they gave me a similar car. Also there was no one in the carpark to go through the car. When I dropped back the car the office was not open until 8.30am which is not convenient. I then got a email of too tiny scratches that were on the vehicle which I'm sure I did not do which I'm challenging the fine of €70. I'm fully insured with auto Europe but it's the unnecessary hassle. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by RONAN - 17 June 2025

" Great price, good service, and would deal with again. "

" Noleggiare staff were very helpful and quick to respond. It was a very quick drop off, and deposit was returned within 48hours. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by RICHARD - 17 June 2025

" Nothing to say "

" Refused to give me an SUV unless I paid for upgrade, even though I explained that my wife had a broken leg. Insisted that I purchase extra insurance !!!! Whole process took an hour, before I could leave with a car I didn't want "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TURIN, IT - Reviewed by CHRISTOPHER JONATHAN - 17 June 2025

" cheap "

" Fast collection/dropoff, no issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REGGIO CALABRIA, IT - Reviewed by MAGNUS - 09 June 2025

" We got full insurance from AutoEurope when booking, so expecting they will now honour this. Let's see. If yes, then 10 points. If not, I will provide a further update. "

" WARNING - DO NOT USE THIS COMPANY Returned the car early morning when their office was closed. Had been told to leave the key in the key box, which we did. We then took time-stamped photos of the car and left. Two and half days later they say we scratched the car and provided photos. When comparing with the photos we took after returning the car, it was clear these scratches did not exist when we returned the car. So either someone scratched it later (the car was covered in bird poop on their photos, so clearly been there for a while) or they are faking it. Having read reviews on the Internet, I now realise that there are hundreds of these pretend-scratch-cases from this company. We are going to report them to the Italian police for fraud. I hope AutoEurope will block this company from their website. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by JENNIFER - 08 June 2025

" Auto Europe good thankfully we didn't need to engage with them. But needs better communication/links with company you are hiring from. I didnt feel safe with the "noleggiare has nothing to do with auto europe" bit had no choice at the time. "

" I had asked for a company at the airport. Noleggiare was not at the airport and I had to be bused to the location. Upselling at desk...large excess to claim back from auto Europe if accident occurred. Claims we have nothing to do with auto Europe... No one in office at drop off...I had to ring number to get attention. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by KEIRAN - 03 June 2025

" Autoeurope you are the problem. We paid you a premium for a Fiat 500 but we did not get a Fiat 500. "

" Noleggiare were very efficient very professional. We had the quickest pick up and drop off that we have ever experienced. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by PAUL - 27 May 2025

" No problem with auto europe but I do have a problem see above with company we obtained rental from "

" 3rd year renting with this company.if you don't take out their "insurance" they will accuse you of scratching or damaging car despite pictures and honest not damaging cars. It's very disappointing. Then they tell you they are doing you a favour, by charging you for less than repair should really cost. Honestly I'm sick of the same issue each year it's so dishonest. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by KENNETH - 26 May 2025

" The issue I have is not with NOLEGGIARE but with Auto Europe, if I had booked direct with NOLEGGIARE I would have saved over €200, also if I had an accident or there was damage to the car I was going have to pay upfront and get no receipts from them for repairs so it would make it very difficult to make a claim, they wanted me to take out insurance with them that I had already paid from through Auto Europe "

" The staff were very friendly, helpful and the car was very clean and well maintained "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by KEVIN - 12 May 2025

" See three above "

" Counter staff pushed extra insurance on me to cover vehicle damage at a cost of over €500, this was despite Auto Europe cover as she said that I would have to pay for any damage and then claim from Auto Europe. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by NIALL - 16 March 2025

" As above. I want a partial refund please. The car class booked was not the car class we got. I sent an email on March 11th. No response yet. "

" I made an enquiry recently for a partial refund and never heard back from you. The car I booked was not ready at the appointed time. I was given a much smaller car. We could barely fit into it. But we were in a rush and couldn't wait around for a bigger car. The girl at the desk in Venice was very nice. But the car was tiny. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

TURIN, IT - Reviewed by DAVID - 25 February 2025

" I booked the vehicle based on the image on your website. The image of the vehicle did not match the vehicle category ( van v's car ). This is very misleading. I was very disappointed as the vehicle I received was much much smaller. My family struggled for the week as we did not have sufficient space for our skiing equipment. "

" The car was not available on my arrival at the airport. Noleggiare messed up the booking and the car was at the train station. This took 1-2 hours to get resolved. When I did get the car it had not been cleaned. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

TREVISO, IT - Reviewed by AIMAR - 06 December 2024

" Auto Europe OK "

" It is very important to identify all microscopic scratches when you receive the car. Any small scratches that you did not notice when you received the car will be charged to you when you return it. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by JOHN - 02 October 2024

" I would never use you again, I have driven all over Europe and used plenty of different car hire companies but you were definitely the worst one I have ever encountered "

" All they are interested in is upselling insurance "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VERONA, IT - Reviewed by THOMAS - 09 August 2024

" 0 "

" Very good and no hassle. Maybe put up a sign for their car hire location in the airport and the pickup point "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MARC - 03 August 2024

" Positive "

" Nice company to deal with. Friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by DAVID - 21 July 2024

" I had no problems with Auto Europe and they were very helpful when I phoned them and explained my predicament with my booking.They took time to listen and waited until the problem was resolved with my original booking. "

" Desk agent was most unhelpful when I went to collect the vehicle.I was sold extra insurance even though I had my own private policy which I explained to them.I bought the policy so as to get the car and get out of the office.I was then told that I was outside my allocated time slot to collect the car and they wanted another €85 for a different car as my car was no longer available.I refused to pay this and contacted Auto Europe.When I informed the desk agent that I would be making a new booking through Auto Europe my original car was now available to me and there would no longer be a €85 charge,but I would have to wait 15 minutes for it.I waited 1 hour before I received the car.I dropped the car to an out of hours depot at the end of the rental period.I made a video of the car because there was no official from Noleggaire to sign off the car.I made a video of the mileage counter and all external bodywork.When I got to the airport I realised that I had left my sunglasses in the car.I returned to the out of hours depot,I was told they had found no glasses in the car.The car was gone to the Noleggiarre depot. I was told they had found nothing either and I was offered the opportunity to search the car.When I found nothing, I just presumed that I had lost the glasses and returned to catch my flight.Later I was looking back at the video I had made and I see from the video that my sunglasses were in fact in the driver's door pocket!I have rented cars in other European countries and North America and never have I had such a bad experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by ROBERT - 13 July 2024

" NOLEGGIARE were fine but I think you need to ensure you have everything 100% checked to ensure that you dont have any issues. "

" The counter staff were quite pushy to sell excess insurance when I was picking up the car even though I didn't need it as I have my own excess insurance cover. Initially they asked me if I would accept a manual car even though I had booked a full size automatic SUV. The full size SUV was quite small but we just about managed to fit everyone in with the luggage. The drop off was quite slow in terms of getting the car checked and signed off. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 9

BRINDISI, IT - Reviewed by PETER - 18 June 2024

" b "

" I was told by the reception person that i needed to purchase additional insurance and that the option i had chosed from your website was more or less null and void so it cost me an extra €150 . also the drop off point was no where near the pick up point and i know the G8 summit was on but the co-ordinates and location point was not very well sent and relayed to us. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by PATRICK GERARD - 17 June 2024

" Fast, efficient and Friendly. - Busy Spot, but staff able to deal with the people fairly Quickly. "

" Fast, efficient and Friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by MARK - 09 June 2024

" As above "

" Generally good experience although "hard sell" on extra insurance for €590 ! Car received damaged (keyed) on all external panels. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BOLOGNA, IT - Reviewed by MICHAEL - 01 June 2024

" Would I use your company again?No and all down to how we were dealt with at the desk. Lots more upskilling of staff required "

" False advertising -we didn't receive the vehicle we had booked (Landrover) and were told it was just a brochure photo but you never stock this type of vehicle!! We were also charged an additional 120 for similar car!!Girl at check in was extremely rude and very unhelpful raising her voice at me numerous times . We were travelling with a 20 month old and having to wait for over one hour was not what we would expect as it was not busy at the time.Admin is the first port of call and our experience at the desk was shocking! Won't ever use this company again- very disappointed family. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 8

CAGLIARI, IT - Reviewed by MARGARET - 26 April 2024

" It was really easy to book with Auto Europe and I was very satisfied with that. However, my experience with Noleggiare detracted from the service you offer. "

" I paid for full protection when I booked. When I picked up the car it was very late and dark. I was bullied into taking out extra protection by the lady at the counter which cost €360. It was evident why the following morning, there was more damage to the paintwork than recorded on the vehicle documentation. The lady bullied me into the extra protection so she would not have to do her job properly. The gentleman I dealt with when I returned the vehicle was very professional but had nothing to do because of the extra protection I was bullied into taking out. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

ROME, IT - Reviewed by SILVIO - 21 February 2024

" Nice staaf and good custmour service "

" Very grateful "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VERONA, IT - Reviewed by KARL - 20 February 2024

" I don't know why you broker for these type of slipshod crooked companies. "

" As far as I am concerned, Noleggiare are a crooked company. They did not provide an SUV, but a Ford Kuga. 1. The first car they attempted to give me had a flat tyre. 2. The second car was not prepared - not washed. 3. No snow socks were provided (which I though was mandatory in Italy). 4. They claim wheel damage, which I have provided images to show the damage at pickup. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 4

MILAN, IT - Reviewed by JOHN - 21 November 2023

" No complaints "

" All great - except distance from terminal 1 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MILAN, IT - Reviewed by MICHAEL - 17 October 2023

" See above "

" Pick up not at the airport and staff slow in serving customers. Left car back a day early and wanted to penalise for 10 euros worth of petrol. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BARI, IT - Reviewed by JOS - 07 October 2023

" Arriva wasn't door good, the drop off was verry kind "

" Theo want to sell hou thé most expensive assurance. Toen they arr displezier you don't take it "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by PAT - 31 August 2023

" Everything went very smoothly - good experience "

" No issues very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by BRUCE DOUGLAS - 14 August 2023

" Very efficient. "

" The agents were wonderful. Very good experience. The shuttle driver might need a bit of training in customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by ALEXANDER - 30 May 2023

" auto europe seemed fine, but would go with a more established name in rental cars next time due to poor experience "

" was the worst experience picking up a vehicle i ever had "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by GEOFFREY - 16 April 2023

" Please contact us . "

" Picked up the vehicle at 10 pm , dark and Raining . Was super careful and parked in lots for the duration . A Perfect experience until we returned our rental . A large scratch on the front right bumper with a smaller one a few inches away from it , an even smaller one in between these two scratches and they claim we produced the tiny one in between the other two . We are disgusted by this scam . They couldn't produce an image of this area before the rental to prove it wasn't there already . Will never rent a car in Sicily again . We've heard they're notorious for this kind of scam , we foolishly thought we wouldn't get scammed . "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by JOHN - 25 March 2023

" I always love dealing with autoeurope.ie Always very helpful and on the rare occasion that an issue arises, it is dealt with very swiftly and professionally. "

" Very quick and friendly counter experience which is always a bonus. Car had 47,000 km on the clock and a good few scratches, but was clean and perfect for my family and I. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ROBERT - 22 March 2023

" Overall very smooth. It would be great to be able to provide details prior to pickup to speed up the process. Upsell on insurance is also a bit frustrating as I have an annual excess policy already. "

" Overall very smooth. It would be great to be able to provide details prior to pickup to speed up the process. Upsell on insurance is also a bit frustrating as I have an annual excess policy already. Exterior of car especially the windscreen and windows could have been cleaner. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by PETER - 14 March 2023

" Happy with service and staff friendly "

" Overall good experience and would use them again "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by JOHN - 26 October 2022

" As above. Generally I am very happy with Autoeurope - however this company is implementing sharp practice. I think Autoeurope should be aware and should police that. I would like me late fee refunded and I would like Autoeurope to help with this. "

" I have already lodged a complaint with you. Firstly, the car is not the airport, but it is in a carpark with a very intermittent shuttle. We waited an hour. However, the biggest problem was being charged Euro100 & VAT because our plane was delayed. I feel I should have been warned by AutoEurope about this - as I have never heard of such a thing. I have been hiring cars for 25 years and I have never been fined by a supplier. I do not know if you are aware of this policy? If you are, there should be a warning on Autoeurope website - because I would have booked another supplier "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 10

BARI, IT - Reviewed by RAYMOND - 18 October 2022

" I have rented cars through Auto Europe in the past. This was my first unsatisfactory experience, which would make me reluctant to rent through Auto Europe again. "

" 1. The vehicle provided had been driven for over 50,000 km before my rental, which in my experience of renting cars is extremely high. 2. I received the vehicle after dark and I could see even then that there were many scratches on it; and while I took photographs on receipt, because it was dark it was difficult to assess how much damage was already present. 3. This also made it difficult for your staff to decide, at the end of the rental, whether new scratches had been added during my rental. 4. The cover over the luggage compartment of the car was missing, which I did not see until daylight. 5. There was a cut on the front tyre on the driver's side, which I did not see until daylight. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 2

CATANIA, IT - Reviewed by ROCCO - 12 September 2022

" We expected a clean car and we were very disappointed. The car was not in the class we ordered. "

" Very long wait at pick-up, no staff at the office to collect our keys. Cursory instruction on the specifics of the vehicle. Vehicle was very dirty, inside and out. We wanted a compact car (VW Golf or similar) and were told that none were available in that class. We did not want the larger SUV (Ford Ecosport) we were given, but had no other choice. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 1

VERONA, IT - Reviewed by BRIAN - 09 July 2019

" I would recommend AutoEurope as the website was easy to use and there was no hassle from your end. I actually did a lot of research about car hire in Italy and I didn't find many with a high star rating, but if I booked through yourselves again I definitely won't pick Noleggaire ! "

" When we dropped off the vehicle it took 4 of them to inspect the vehicle (it was as if they were looking for faults!). They found a small indentation on the number plate (which someone has obvioulsy tipped off when we were parked), and while I acknowledge you are responsible for damage, it was extremely minimal. They then charged us €330 for the damage and administration fees!. They also charged us €10 for extra cleaning (It is small money I know but it was the principle of it). We asked where was the extra cleaning and she told us that the front car mat was extra dirty ( it was normal dirt from shoes getting in and out, my own car at home is dirtier than what we gave back). We really just found they were looking for things to charge us on (it does not take 4 people to check a vehicle!). We have rented cars all over the world and I would never use them again. They were not very friendly in both the office and the shuttle service either!. The day we came to pick up the vehicle we waited ages to be picked up and then the lady at the counter was on the phone constantly while we were sitting there trying to do all the paperwork so we delayed leaving the office. Like i said when we dropped the car back we waited for at least 15 minutes before every staff member there on the day inspected the car!. Would definitely not recommend them to anyone ! "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 9

VERONA, IT - Reviewed by JOHN - 12 June 2019

" Excellent service. Start to finish "

" Excellent on the ground staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by OSWALD - 07 November 2018

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by KENNETH - 29 July 2018

" See above. At a rental pick up point a customer has no ability to negotiate a walk away. I was travelling with a wife and three kids. I felt I was taken advantage of at the pick up in a big way. I know it's high season but if you cannot deliver the promised car you should default upwards. Charging for the gps was the last straw. "

" The directions to the pick were wrong so I had to walk to the rental point. I was then offered a Moka x instead of the Zafira I had booked. The rental staff told me these cars were the same class, which is simply incredible. There was no alternative so I had to take the moka. I was charged for a GPS which was built into the car, so I feel like I was badly overcharged badly by AutoEurope. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by SEAN - 12 May 2018

" Good "

" Good "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by DAVID FINBARR - 11 October 2017

PALERMO, IT - Reviewed by MARTIN - 08 June 2017

" It took 90 minutes in a queue before we could pick up the car and there were only 3 people in front of us - this is far too long. "

BERGAMO, IT - Reviewed by JOE - 14 July 2015

" Auto Europe took full payment for the car with a debit card , but when i arrived in Bergamo they asked me to produce a credit card as security of 1100.00 Euro . As i hadn't got a credit card they refused to give me the car . I questioned the policy , they then said if i took out full insurance of around 440.00 Euro (ON MY DEBIT CARD) i could have the car . This in anybodies language doesn't add up .In fact its a SCAM . I wish to lodge a complaint in against Auto Europe , and want my money lodged back into my account . We suffered a very distressing start to our holiday , and put many hours onto our trip . "

" As above "

VENICE, IT - Reviewed by DECLAN - 10 July 2015

" On arrival, I failed to find the Noleggiare desk in Venice airport. Instead I queued for 1hour at the auto europa desk. Their logo seemed to match exactly the logo of auto europe so I thought it was the same company. Obviously I wasted 1hour in the queue. Not a good start to my holiday. "