Auto Europe
- North America
- Central America
NATIONAL FRANCE CUSTOMER REVIEWS
- 7
- 7.3
- 7.8
- 7.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
NATIONAL FRANCE Car Rental Reviews
Average Rating for National :
Showing Results 1 to 10
Page 1 of 1
LYON, FR - Reviewed by VINCENT - 26 September 2024
" Upon pick-up, National knowingly gave me a diesel car that was low on adblue. I was told to refill, keep the receipt and I would be refunded the money when I dropped off the car. Upon drop off, the return agent had no idea how to deal with this. I am currently at a loss for this money that I have used to refill the car with AdBlue. This should have been the responsibility of National "
" Upon pick-up, National knowingly gave me a diesel car that was low on adblue. I was told to refill, keep the receipt and I would be refunded the money when I dropped off the car. Upon drop off, the return agent had no idea how to deal with this. I am currently at a loss for this money that I have used to refill the car with AdBlue. This should have been the responsibility of National "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 6
MARSEILLE, FR - Reviewed by TONY - 19 February 2024
" Auto Europe is always my first port of call when booking car hire. On this occasion, as usual, the website offered a wide range of hire options at keen prices and the booking process was smooth and speedy. "
" The two National staff members who I dealt with while collecting and returning the car were each a credit to their company. Salim Touil assisted me when I collected the car however I did not get the name of the male staff member who assisted me when I returned it. They were knowledgeable, friendly, helpful and professional and my experience of dealing with them would encourage me to use National at Marseille Airport again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, FR - Reviewed by DEREK - 31 January 2023
" No issues with Auto Europe booking but conditions on voucher need to match suppliers "
" Optional extras priced differently to guidance on voucher. Car was not cleaned, inside or out. Had used coffee cups etc in van at pickup "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 4
BORDEAUX, FR - Reviewed by ROY - 16 August 2022
" Used Auto Europe for years and happy with service "
" Reasonably quick collection and delivery "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NANTES, FR - Reviewed by OWEN - 27 June 2022
" . "
" Lovely car to drive, we were very comfortable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by JOHN - 21 March 2022
" Overall great experience "
" Overall great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by CATHAL - 01 November 2021
" Ist gear tends to be jumpy, which explains the minor paint graze. The staff person told me there was slight damage on the soft bumper part but I could not see it. She was very pleasant and efficient and I accepted the situation but feel hard done by. "
" Staff verY very good. However, I had a minor scratch which I reported and was told there was a charge of about €800. To me that was excessive so will probably not uuse Auto Europe again "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by ANTHONY - 19 August 2021
" National Car hire desk closed on arrival (Geneva French Side), incorrect opening times displayed on Autoeurope voucher. First in line next morning, Informed by National our car was rented to another customer, no cars left, family left stranded for two weeks in Geneva, We had to rent another car to get back to Geneva airport. and charged full price for two rentals. We demand a refund on the first rental. Terrible stressful experience. "
" Car hire desk closed on arrival, incorrect opening times displayed on autoeurope voucher. first in line next morning, Informed by National our car was rented to another customer, no cars left, family left stranded for two weeks in Geneva, We had to rent another car to get back to airport. Terrible experience and charged full price for two rentals. We demand a refund on the first rental. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by AYMERIC - 23 July 2019
" Highly recommend "
" Quick and Efficient collection, drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by AILBHE - 28 August 2018
" I have dealt with Auto Europe on several occasions and very likely will do so again. However, I need help processing my claim and hope that will be provided. "
" Car was not available for collection at specified and agreed time. I had to wait over two hours for the car to become available despite having phoned the car hire office the day before to double-check and confirm pick up time. When I returned the car, there was no one available to check it. I had to give the keys to a National operative. The car had a scratch on the front passenger side bumper, and the National debited a total of €1000 from my credit card. I made a claim to the company with whom I have an annual CDW insurance. They require invoices for the debit from my credit card to process my claim. I have requested these invoices twice by email (and again a third time today) and have still not received the invoices. I am very annoyed about this. The company seems very disorganised indeed in the Avignon office and I will never agree to hire a car with them again. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 10