Auto Europe
- North America
- Central America
MAGGIORE ITALY CUSTOMER REVIEWS
- 5.3
- 5.1
- 7.1
- 7.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
MAGGIORE ITALY Car Rental Reviews
Average Rating for Maggiore :
MILAN, IT - Reviewed by HUGH - 05 February 2025
" Works well "
" Efficient helpful and polite - a pleasure "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by MARK - 23 July 2024
" You and Maggiore provided incorrect information. The whole experience was appalling and spoilt start of holiday. Will never use you again "
" You stated that Maggiore had an office at Terminal. On arrival discover have to get shuttle bus to where the car could be collected. Queuing in heat, so paid for taxi. The place was basically for 3 different companies . We waited 2 hours for car! It seems as Maggiore have least bookings, this meant longer delay. However there were unacceptable delays for many and the situation was chaotic "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TRIESTE, IT - Reviewed by PETER - 21 October 2023
" No further comment "
" No further comment "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by THOMAS - 08 May 2023
" As above, process was good and it is probably common for rentals to have some minor dints in Sicily but they should be all recorded in advance. "
" While the check in was prompt there was damage to the car not recorded and parcel shelf missing. There was an offer to replace the car but damage was only superficial I.e structural dints, scrapes etc and not mechanical. While the car was taken ( As we were anxious to get on our way) all damage should have been on the lease from the start. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
BERGAMO, IT - Reviewed by MICHAEL - 16 March 2023
" I felt completely ambushed / violated with the cost, extras and no petrol stations at the airport. But most of all I jdid not get a reciept or a Bill which was surprise surprise for the full amount of the deposition on my credit card which was blocked. Horrific service that I would actively tell people to avoid. "
" I still have not got a break down of the cost of my car rental which was HUGE and full of surprises. Reservation code 17074763IE6 "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
TREVISO, IT - Reviewed by ANDREW - 26 September 2022
" overall very good experience "
" Young Lady at Maggiore desk was very helpful, polite and professional. 10/10 New car. Our car was a bit dirty with dust on the outside and litter inside and very badly damaged by hail with hundreds of small dents. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CAGLIARI, IT - Reviewed by JOAO - 16 September 2022
" Great experience with Auto Europe. Please check out Maggiore, they are amateurs. "
" Worst experience ever and zero flexibility. I forgot my credit card used to book the car. But I had my card from the joint account and my debit card, both with my name on it. I tried to cancel the booking, to swap the driver name to my wife, to pay the tax in cash at the counter, I've tried everything. There was no mercy. The airport was packed and they had no car available, so by refusing me to get the car, they rented for double price for somebody else. I have paid 280 euros originally and even if I had the card, the car wasn't available. The staff was rude and with no sympathy to help. It took me 3 hours to find another car in a different company, ending up paying an extra 700 euros! Great trip start. Now I have decided to envolve my solicitor as they could not refuse my debit card. I will go as far as I need to get my compensation back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by VALERIE - 24 August 2022
" Autoeurope has good choice of cars at various prices offer. "
" Drop off was very effcient but check inn took a lot of time to wait. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ROME, IT - Reviewed by BRIAN - 09 November 2021
" Neutral as I am awaiting feedback on the overcharging by Maggiore "
" Added on unrequested insurance even though I told them on the day of rental I did not want this as already had excess cover with AutoEurope "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by TOM - 19 April 2020
" I have charges to my credit card which I cannot get an explanation for. I've emailed but just get back more questions to answer very unsatisfactory and very disappointed. "
" I have charges to my credit card which I cannot get an explanation for. I've emailed but just get back more questions to answer very unsatisfactory and very disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 3
BERGAMO, IT - Reviewed by MARCO - 24 February 2020
" Good price but Maggiore felt all my issues with the hire had nothing to do with them "
" I did not receive the category of car that I booked. The counter staff in bergamo airport were extremely rude and short to me. Would not recommend Maggiore "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BARI, IT - Reviewed by BRIAN - 19 November 2019
" I've been hiring with Auto Europe for many years now and have always found them excellent value. "
" A lovely car, up to date and very fuel efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by SHARRON - 20 October 2019
" Myself and my friend are quite patient people at the best of times, but to book a week in advance from ireland to get to Begamo Airport with paperwork work to find no car waiting for us at appointed time and place and eventually have to complain four and a half hours later missed a whole day of 3 day holiday to Lake Garda... "
" Car booked 1 week in advance from Ireland online.. When we arrived at Begamo with paperwork there was no car for me car booked FOR 10.am pick up 14/10/19 was left outside office pick up point till 2.30pm had to keep going into office to ask where was our car because staff where just looking after other customers and my friend being on a walking crutch was in much pain as there were no seays to sit down while waiting.. We lost a whole day of a three day holiday to Limone Lake Garda because of being messed around with car hire. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ROME, IT - Reviewed by ROCCO - 09 October 2019
" My car was inside not so clean, but the cortesy of the staff and of Ms Marra make a very positive overall mark. "
" My car was inside not so clean, but the cortesy of the staff and of Ms Marra make a very positive overall mark. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by JAMES - 06 October 2019
" Not a very customer friendly one with maggiore. "
" On return a witch hunt for blemishes by an obxoxiously arrogant member of staff. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CAROL - 29 September 2019
" POOR "
" POOR "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by PATRICK - 27 September 2019
" Car was good, service was good and happy overall, except for finding Maggiore and entry and exiting the airport. "
" Airport is poorly organised as to Car Rentals, signage is very poor, and would greatly assist. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MILAN, IT - Reviewed by MARCELO - 25 September 2019
" naaa "
" unclean and bad mechanic "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by MARY - 18 September 2019
" see above "
" The collection was very slow. I lost well over an hour in the car rental pick-up spot between waiting and processing. People who came after me were served before me because the computers seem to be assigned to specific titles: Avis, Maggiore, Budget. I always use your company because I like the staff but can you improve pick-up time please "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by HENRIKAS - 10 September 2019
" Negative. "
" Hardly spoke English. Was losing internet connection, had to spent to 1 hour in rental office. Has no idea what he's doing ,was tricked to pay extra 300 euro for the insurance. When I ask him a question is this amount includes cars rental cost , got answer that yes it is, but it was just insurance cost. Very disappointed and will never rent a car from magiore or autoeurope again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by MICHAEL - 07 September 2019
" On a scale of one to ten , try minus ten "
" Tried to get help and no Italian could be bothered to help "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by CATHERIONA - 03 September 2019
" Very pleasant experience overall. Would highly recommend this company. Well done on all levels. Thank you. "
" I had a very good experience from start to finish. All staff were friendly and efficient. The car was 1st class and economical. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by APOSTOLOS - 21 August 2019
" I would recommend to Europe car to be very careful with the services of maggiore because many people are disappointed. "
" Our experience with maggiore was very bad. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by MARY - 21 August 2019
" I have already recommended your company, and your sister companies, with friends and family. Also, you are fair at recording damage that pre exists the rental agreement. Well done. "
" I always like to rent from the same two groups: yours or the Hertz one because there are none of the sharp practices you get with the "so called cheaper brands" which never are cheaper. If there was one suggestion I would like to make it's that when you have a repeat customer, instead of trying to always sell them an update at the counter (especially as car hire in Italy is more expensive than most other countries) it would be good customer relations to offer a gratis upgrade. When we first started renting cars regularly 10 years ago this often happened but has not in many years. Instead there is a constant hard sell at the desk to upgrade. I'm in Italy 5 times a year and rent a car every time. I get tired of the "hard sell" at the desk but, in fairness, you are not as aggressive as the less reputable firms. I must congratulate you on your staff and fairness. keep it up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MAIRTIN - 13 August 2019
" very satisfactory and great value, will use again "
" Fast and efficient service, new car only 4000km, great overall service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOHN - 07 August 2019
" As stated MAGGIORE I always rent Maggiore !!! However this year when I arrived at the counter in Linate I was told my car was already given OUT ( because i arrived after the time i had said pickup sue to delay at passport control) and there was no car available in my class that I had reserved - I was given the next class up but I had to pay for this rather tan been given the car - It was unreasonable and unfair !! "
" I always rent Maggiore !!! However this year when I arrived at the counter in Linate I was told my car was already given OUT ( because i arrived after the time i had said pickup sue to delay at passport control) and there was no car available in my class that I had reserved - I was given the next class up but I had to pay for this rather tan been given the car - It was unreasonable and unfair !! BAD CUSTOMER SERVICE "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by GIOVANNI - 01 August 2019
" Made a claim for the refund of the excess but I still have to hear back after nearly one week. "
" Check in was VERY slow and confusing due to technical problems and the fact that they deal with 3 brands (Maggiore, Budget, Avis) from the same counter. Maggiore customers felt left out and treated like second class citizens. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by MARK - 31 July 2019
" I will never use Maggiore again. Very poor customer service with very questionable, if not dishonest, business practices. "
" To be avoided. Long delays in collecting car at a shared counter. Very sharp practice in charging for additional items that we not explicitly agreed to when signing for the car at the collection desk. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
VENICE, IT - Reviewed by OLIVER - 29 July 2019
" Autoeurope were excellent all the way "
" Your company is WELL AWARE that I did not get the car because of a mistake on the booking that your agent said "we cannot change or fix it". At 1am on the first day of our holiday. You agent refused to even try to fix it "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by FRANCIS - 14 July 2019
" I would not rent with Maggiore again. But they should have received my flight details adn phone number in order to try and contact me on theat evening. The car rental broker scheme is not working. My Ryanair flight arrived in Naples late on 27-6-2019. When I reached the Maggiore desk at 11.30pm there was no one there. I have a queue ticket from that date and time to prove I was there. Maggiore are claiming their desk was manned at that time but it was not. I ended up renting a car from Firefly for one day and then returning to Maggiore on the 28th June. By the next day my car was rented to someone else. I was accused of lying about the time I arrived the previous evening. They offered me a Fiat punto for five people but I had paid for a Ford Focus estate type vehicle. They were completely unhelpful. After a huge row they gave in and gave me a Peogeot estate. I am out of pocket for the Firefly rental for €60 euros. In thier defence my contact details adn flight number were not transmitted to Maggiore so they could not contact me if they had wanted to. "
" My Ryanair flight arrived in Naples late on 27-6-2019. When I reached the Maggiore desk at 11.30pm there was no one there. I have a queue ticket from that date and time to prove I was there. Maggiore are claiming their desk was manned at that time but it was not. I ended up renting a car from Firefly for one day and then returning to Maggiore on the 28th June. By the next day my car was rented to someone else. I was accused of lying about the time I arrived the previous evening. They offered me a Fiat punto for five people but I had paid for a Ford Focus estate type vehicle. They were completely unhelpful. After a huge row they gave in and gave me a Peogeot estate. I am out of pocket for the Firefly rental for €60 euros. In thier defence my contact details adn flight number were not transmitted to Maggiore so they could not contact me if they had wanted to. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ROME, IT - Reviewed by MARK - 13 July 2019
" Drop off was very efficient with a friendly person who completed the transaction correctly and quickly "
" Very hard sell on check in to upgrade and take various extras. Said they had a special offer for AutoEurope customers to upgrade to a larger car for only €30 per day! I refused and then got the larger car anyway (which I didn't really want). "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by JAMES - 11 July 2019
" Frankly your organisation is extremely poor and my experience was extremely bad, not to mention the manner in which I was treated by your after sales team who accused me of lying about my flight delay. My family and I were left high and dry by your company. Because my flight was delayed and I arrived after midnight apparently not only are your partners not available but your policy is to cancel the booking! I was left with 2 alternatives, get an expensive hotel for the night with my family and hope to be able to get another deal through your organisation the next day, whilst losing the value of my previous booking, or pay a higher price for what turned out to be an excellent rental company that were thoughtful and helpful. Our escapade was compounded by your extremely rude after sales care team. They accused me of lying about the fact that my flight was delayed. I mean the cheek of them. I was shocked by the manner in which I was treated and will be making sure that everyone in my entourage is clear about the lack of service from your organisation! Your company may expect a claim processed through the small claims court in Ireland. Never again to use your service and certainly not with Maggiore either. "
" Dear Autoeurope, I am in the process of starting a claim against both your organisation and Maggiore. My flight was delayed past midnight and despite having rung the Maggiore desk, to inform them before getting on my flight (in fact my flight arrived at five minutes past midnight and i got to the Maggiore office at 15 minutes past midnight), their office was closed. When I spoke to them before my flight they were rude and very simply unwavering in their refusal to remain after midnight for the hire. THis effectively left me and my family high and dry with no car to get to our destination! For me this is extremely unacceptable commercial behaviour and would not engender me in any way to recommend them or your organisation that supports this policy and behaviour. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by JAMES - 01 July 2019
" x "
" x "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by DAVID - 23 June 2019
" Listed above ! Very poor service ! "
" Already made a complaint and waiting two weeks for a response after getting a pathetic one day refund ! See detail below Hi I have never seen such blatant unprofessionalism from Maggiore in Linate this morning ! 1st of all I was 2 hours late so car was giving away ! Booked for 9 / I arrived at desk at 11 on the button! Understandable if that was on the T&C but we own a property in Como and renting cars out of Milan the last 10 years and never witnessed this before. Than requested to pay more for another car as that was only one available due to fact that "not enough rental cars in Milan" ! Absolute nonsensical statement ! However what really aggravated me was been giving a car seat like it was a bomb and told to install it myself! Having only ever used an Isofix this was not familiar to me. Despite murmurous requests I was told by "customer care" repeatedly they just hand them out! Do not know how to install them! After 90 minutes of waiting two Army Officers who were walking by gave us a hand! It still took them30 minutes as could not remove the base that I was stuck on! I have never witnessed such a sub standard service and I demand a reply! Images below! Yours in complete frustration David "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by LEIGHTON - 20 February 2019
" Up until now i've always had a great experience with Auto Europe but after this time , i'm not so sure, i do understand you are brokers and don't man the counters or check vehicles yourselves but i did book with you. I look forward to hearing your thoughts on the matter. Kind regards Leighton "
" I waited for about an hour in Linate to get to the understaffed counter, which is not good enough (there was only 3 customers in front of me when i arrived, there seemed to be issues with one gentleman in front of me that took extra time) The lone lady there was very kind, friendly and helpful but run off her feet (in this case i believe another staff member should have been called to come and deal with the remaining customers) The vehicle itself was badly damaged on one side (i still accepted it as i needed to get on the road) but wasn't really good enough for a reputable hire company Drop off was a easy quick experience and this along with the lady at the counter is why i gave a 3 rather than 0 rating! "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by GRZEGORZ - 29 January 2019
" I had very bad experience with my recent rental with Maggoire through autoeurope. When I was collecting the car the person at the front desk was very rude and not friendly at all. I booked Mercedes GLA or similar. I got ford c-max and I think this is not the same class that I booked for. in the 3rd day battery died and I couldn't start the engine in the morning. I spent hours to try to get somebody on the road assistance helpline and finally when I got connected the person on the line advised me that he didn't speak English and that somebody will call me back in next five minutes. I was waiting for few hours and finally I got the text message that they couldn't reached me even though my mobile phone was on all the time. In the meantime I had to fix the jump leads myself and start the engine. Also tyres were in very poor condition. After my very bad and stressful experiences I will make sure that I will never book any car through Auto Europe again. "
" I had very bad experience with my recent rental with Maggoire through autoeurope. When I was collecting the car the person at the front desk was very rude and not friendly at all. I booked Mercedes GLA or similar. I got ford c-max and I think this is not the same class that I booked for. in the 3rd day battery died and I couldn't start the engine in the morning. I spent hours to try to get somebody on the road assistance helpline and finally when I got connected the person on the line advised me that he didn't speak English and that somebody will call me back in next five minutes. I was waiting for few hours and finally I got the text message that they couldn't reached me even though my mobile phone was on all the time. In the meantime I had to fix the jump leads myself and start the engine. Also tyres were in very poor condition. After my very bad and stressful experiences I will make sure that I will never book any car through Auto Europe again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENOA, IT - Reviewed by RICHARD - 20 December 2018
" I was very happy until I got the final bill. I have seen some reports of fraudulent practices by Maggiore in the past, but I mistakenly thought that was over with the acquisition by Avis. I think you should know about this and would hope you investigate. I am about to book more car rental in Italy for February and am struggling with what to do next. "
" The vehicle provided by Maggiore was a Pugeuot 208D, a great car. However, the car we got was somewhat dirty as it seemed to have been parked in a forest and had a lot of leaves and dirt in all the crevices. The car was black (not white) and had a few scratches, but nothing in my estimation that was worth noting to Maggiore as we left. We had to drop the car very early at FCO and could not obtain a receipt from Maggiore. My latest credit card bill includes a 245 euro charge for unspecified"damages", which is , frankly, bullshit. I have taken the matter up with my credit card company. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by SEAN - 15 November 2018
" Always a pleasure ot rent through Autoeurope "
" I have always liked Maggiore. However, on this occasion the pick up was disastrous, long delay to collect car, no apologies offered, hard sell on their own insurance even though we had super cover. Told that this was of no interest to them and that we would be responsible for any damage to the car. Many further small scratches identified by us before leaving pick-up. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by SHARON - 24 October 2018
" Excellent experience with all the staff I encountered. The car was ok, radio did not have pairing which is the only negative I can think of. "
" The lady at the car rental desk who processed my booking was extremely pleasant and efficient. When we returned the car she came out to say hello, this level of service was not expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VERONA, IT - Reviewed by GIUSEPPE - 10 October 2018
" Very good value and clear prices "
" The staff was friendly and efficient, pick up has been quite fast and the drop off has been very quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by JAN TORSTEN MICHAEL - 06 October 2018
" I have rented cars through Auto Europe many times and many years. It has been rather smooth and very few problems. "
" There was a problem with the computer system which brought a breakdown of the handling of the cars and customers. We waited for about 3 hours to get a car. When we got the papers for the car the car was still not in and we had to wait for another 20 minutes. I also got a smaller car than I paid for, a Fiat 500L instead of an Opel Astra Estate. I complained over that but just got the answer that this is the only car we have. Luckily we brought less luggage that planned but if we would have had more luggage we would never be able to all of it into this small car. Eventually I could have insisted on a bigger car but after an 11 hours flight we were all exhausted. I have rented from Maggiore before and this kind of thing has never happened. Maybe we were just unlucky but it was really frustrating. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VENICE, IT - Reviewed by MARGARET - 24 September 2018
" As for 3 above "
" Maggiore desk was closed so had to use Avis/Budget desk. It took 30 minutes before I was served. Very poor service. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by STEVEN - 12 September 2018
" If you want to have my bussiness again fix the matters with me "
" We got screwed in the first place, saying that they dont have our car that we already paid at U guys. And then they charge us again for a smaller car double rate. And you gave me paperwork to fill instead of reinboursing me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
PISA, IT - Reviewed by PETER - 05 September 2018
" Overall satisfactory. Only disappointment was size of car given, as we found it difficult to fit all the family, buggy and bags comfortably. "
" Disappointed I could not get a similar size automatic car as ordered, instead they could only accommodate an automatic but in a small car class lower than ordered. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 04 September 2018
" Car was underpowered but comfortable. "
" Staff very helpful at pick up and drop off. My only complaint was that the car I was provided with was underpowered "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VERONA, IT - Reviewed by JOHN - 04 September 2018
" Overall everything was good. The Navigation sd card was removed, because I did not opt for gps, which is fine. But every time i turned on the car I saw the same message. I have rented from other companies and not opted for GPS, but the GPS was part of the car. This strikes me as being a little cheap, as GPS is standard on all modern cars. "
" very good, simple pickup and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by BRIAN - 03 September 2018
" Okay "
" The counter staff in Bari ignored the electronic queuing system and told Italian speaking clients where to stand to be served first. I had to insist that my number was before theirs but some still got service before me. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PATRICK - 30 August 2018
" Dear Sir/Madam, I have no complaints with they car and /or service provided by Maggiore but am concerned about 2 separate pending charges on my Visa which I will detail below; 1. Tuesday 28/08/18 - ROMA CIAMPINO CONC - €24.59 2. Wednesday 29/08/18 - ROMA CIAMPINO CONC - €37.12 AS I left the car back in the condition that I received it along with a full tank of fuel, I am at a loss to understand what the pending charges ( which I presume are related to the Car Hire) are in relation to. I look forward to hearing from you. Paddy Oonan "
" Dear Sir/Madam, I have no complaints with they car and /or service provided by Maggiore but am concerned about 2 separate pending charges on my Visa which I will detail below; 1. Tuesday 28/08/18 - ROMA CIAMPINO CONC - €24.59 2. Wednesday 29/08/18 - ROMA CIAMPINO CONC - €37.12 AS I left the car back in the condition that I received it along with a full tank of fuel, I am at a loss to understand what the pending charges ( which I presume are related to the Car Hire) are in relation to. I look forward to hearing from you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DAMIEN - 25 August 2018
" Have used autoEurope on numerous trips and always goes smoothly. "
" Having booked the 'VW Golf or similar' were given a Fiat Qubo with significant damage to the front. When we asked if we could take a different car, we were quite rudely told no! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
VENICE, IT - Reviewed by MARGARET - 07 August 2018
" All good "
" all ent well, great staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by STEVEN - 07 August 2018
" Maggiore are very expensive and have not refunded my duel deposit. "
" Have not been refunded my deposit for fuel yet. Can you assist with this? "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by PAOLO - 01 August 2018
" The booking through outo europe was efficient and clear. Unfortunately the company we chose to hire the car turned out to be inefficient and unprofessional. "
" We'd to wait 2 hours at the Maggiore's desk at Palermo's airport to get the contract signed and the keys to the car. This is untenable under any circumstances . The staff at Maggiore's desk was disorganised and unapologetic. It was a truly horrific experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by MARY - 30 July 2018
" Very good value in car rental "
" Desk Service was very efficient, no long queues. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by CATALIN - 24 July 2018
" No customer support in weekend, so i could not get in touch to clarify the rent contract details. "
" We were obligated to pay for full casco and they did not give a car from the class we payed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by VLADIMIR - 24 July 2018
" All is ok. Good price. I rebooked the car 3 times, the money comes back very quickly (because, my bank makes a refund at few hours). "
" The company Maggiore behaves incorrectly when issuing cars. Already known damage they do not note in the contract (as do other car rental companies). If you do not notice the damage, then when you return the car is forced to pay for the damage not done by you. With me there was just such a case: when issuing a car, the rental's crew told me that "the car is new, there is no damage", I briefly inspected the car, everything was ok, and only after 2 days by accident, being close to the front wheel, I noticed abrasions on the wheel. Although I drove only on the road and on the borders did not come, then 2 days the car just stood in the Villa (where I accidentally noticed the damage). Since the damage was not recorded when issuing a car, then at the time of delivery of the car this damage is "recorded " on me. I think the behavior of the car rental company unworthy, because someone gave them the last time the car already with this damage. I understand that formally I am not right, but for myself I have made a conclusion - I will not use Maggiore anymore. If the company AutoEurope known similar cases with this company, then please help me to return the money for the "repair" of the wheel. If not, it will be a lesson to me. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ROBERT - 24 July 2018
" No issues with Auto Europe - good price for the car. "
" Very slow to pick up car. Two staff but only one dealing with customers. Hard sell on everything from insurance to breakdown assistance. On drop off asked if any extra charges and was told no. Asked for receipt which showed €138 in charges. One was expected - a one way drop off charge, but the others were 'rental charges' and something to do with fuel - the car was returned full. The additional charges were queried and after dealing with two staff I was told they were being refunded. They said it would take 5 days so I'll have to see if this happens. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PISA, IT - Reviewed by CORMAC - 10 July 2018
" Will not use Maggiore again over their " optional " fuel option and their long wait times to receive car "
" Very unhappy with wait time to get the rental car - having to queue for nearly 2 hours in the hot sun was very unsatisfactory . Only one person at desk to deal with long queue. Was also v unhappy with having to pay for a full tank of fuel - it was only when i read the documentation that i found out it was an " optional extra " - the counter staff never told me that it was " optional " but gave the impression that this was the only way "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by CHRISTOPHER - 21 June 2018
" Overall probably the worst in several years renting cars. "
" hard sell at pickup for insurance etc huge delay - 1.3 hours waiting (huge time wasting at counter trying to sell add on's "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 1
PISA, IT - Reviewed by SHANE - 13 June 2018
" Have used many many times before and never an issue "
" Very slow at airport but no further issues "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 13 June 2018
" Very poor "
" Vehicle collection took 2 hours! Vehicle return very hard to find & took 20 minutes "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ANDREA - 13 January 2018
" All perfect as agreed & expected...Thanks! "
" All perfect as agreed & expected...Thanks! "
ROME, IT - Reviewed by GIOVANNI - 09 January 2018
" It would be good to have more information about about what is NOT covered by supplementary fees charged by Auto Europe and what the expected additional fees will be when collecting the car "
" No issues with Maggiore "
MILAN, IT - Reviewed by EMANUEL - 19 October 2017
" very good, as always "
" excellent "
PALERMO, IT - Reviewed by JOHN - 22 September 2017
MILAN, IT - Reviewed by TOMMY - 21 September 2017
COMISO, IT - Reviewed by FERGUS - 14 August 2017
" Car virtually new and ideal for our need some "
" Excellent service from Barbara who provided excellent service and assistance "
ROME, IT - Reviewed by EMILIANO - 13 August 2017
" We had no problem with Autoeurope. We have been using it for years and it was always fine. "
" Really slow check-in, tried to contact them as there was a plane delay with no luck. People at the check-in were nice (that's why I am not giving completely dissatisfied) but some people at the parking were rude. The car we got given was completely trashed with bumps and scratches everywhere. This should never happen!! "
ROME, IT - Reviewed by ANDREA - 01 August 2017
ROME, IT - Reviewed by NIALL - 31 July 2017
" Never book again- one way service charge levied by Maggiore higher than than on invoice "
" Shocking service at pick up in Rome. Our car was 3 hours late. We booked for 10 am and we left at 1pm. There was also a US family who booked the same car as us but who arrived 2 hours before us and so waited 5 hours!! The cars eventually arrived on a lorry- why were they not delivered before the time they were booked for?? Worst service I have ever had in car rental in my life. Absolutely appalling. No apologies whatsoever. The time noted on my pick up I think was after 12 pm but that was when they did my contract... we waited another 45 mins. "
BARI, IT - Reviewed by MIRIAM - 26 July 2017
PISA, IT - Reviewed by MARTIN - 25 July 2017
ROME, IT - Reviewed by ELISABETTA - 18 July 2017
" the class of car we booked wasn't available at the desk and we had to wait 2 hours and a half under the sun at 38 detrees with two small kids to get another with a boot bigger enough to hold all our luggage. And we were also asked to pay the upgrade to the next class while the car class requested wasn't available! Finally the car we got had a smaller boot that the wagon we had booked so it was an issue through all our holidays! Definitely dissatisfied "
BOLOGNA, IT - Reviewed by NAZZARENO - 14 July 2017
VERONA, IT - Reviewed by BRYAN - 13 July 2017
" Very easy to deal with and quick to get car and return "
NAPLES, IT - Reviewed by CORMAC - 13 July 2017
BOLOGNA, IT - Reviewed by VIVIENNE - 12 July 2017
" The amount blocked off on the credit card was higher than the amount noted in the booking paperwork "
BARI, IT - Reviewed by MIRIAM - 12 July 2017
ROME, IT - Reviewed by EILEAN - 01 July 2017
" Very poor support when the car breakdown. Our forst two days were spent trying to contact call centres.and they were really unhelpful, the second day I spent in a gatage in the heat trying to make contact so the car could be taken back by their towing company and a document issued so I could get a replacement. "
CATANIA, IT - Reviewed by ROBERT - 21 June 2017
" Online booking was very easy "
" Still need to resolve the amount we paid up front and online and the extra 124 euros charged for insurance by maggiore. lack of clarity required. "
ROME, IT - Reviewed by MARTINA - 20 June 2017
" As customer who hires cars at least 6 times a year through your company for the last number of years, I would appreciate some form of a loyalty discount. "
" Not good this time. They did not have the type of car that I booked and offered me the small fiat 500. I had to insist that they offer me another type of car and they eventually gave me the 4 door fiat panda. The staff were not very customer friendly. However, I would like to add that in the past I found the staff excellent. "
BOLOGNA, IT - Reviewed by DENIS - 19 June 2017
" the problems getting this rental were unacceptable and could have been easily avoided had the appropriate procedures been followed by AutoEurope. Maggoire required 2 different types of credit card to rent the car. no where on your contract did it say this. also the 2 credit cards had to be of different types. Personally I do not know anyone who carries 2 types of credit card. only after 2 hours of argument and the fact that i happened to be using a platinum credit card was this resolved. the fact that the car was an Alfa Romeo Giulia, which only Italians could consider as similar to a Mercedes E class is secondary. "
" as above. they were dismissive of the terms and conditions as per your contract, as in 1 credit card needed with appropriate funds. they wanted 2 cards, this was because they may have needed to take ?2500 in the event of the theft of the car. initially there was no discussion, if they had asked they could have just taken ?2500 as a deposit to be returned when i returned the car. it would have saved a lot of hassle "
BOLOGNA, IT - Reviewed by TOM - 10 June 2017
" They didn't have a Mercedes e class as booked so gave me a bmw 318 instead. I could have booked the bmw for 40 euro Jess. The car had neither been washed or cleaned internally and stunk of cigarette smoke "
NAPLES, IT - Reviewed by MARCUS - 28 May 2017
" I knew I was using Auto Europe to direct me to a local car rental. But I didn't know how much it woul cost me. "
" I don't even know where to start... from a angry, rude guy at the reception shouting and screaming at everyone to a 75 euro insurance he charged WITHOUT my consent. I said I had already purchased insurance with auto europe. Still it was included on my final bill! I paid around 66 euro to auto Europe for a total car retal. And I had to pay 141 for mad charges and insurance. Never again! Totally blind robbed "
BERGAMO, IT - Reviewed by JOHN - 28 May 2017
NAPLES, IT - Reviewed by MARY - 14 May 2017
" Excellent service. Very competitive rates. "
" My fourth time to rent from Maggiore. Cars have always been in good condition. Reasonable prices. Pleasant and helpful staff. "
PISA, IT - Reviewed by EVGENY - 12 May 2017
AREZZO, IT - Reviewed by JOHN - 14 April 2017
VERONA, IT - Reviewed by IVAN - 14 March 2017
TREVISO, IT - Reviewed by GIUSEPPE - 06 February 2017
" Very quick pick up and return procedure. Friendly and efficient staff. "
VENICE, IT - Reviewed by GIUSEPPE - 10 January 2017
MILAN, IT - Reviewed by ROBERTO - 12 December 2016
" the car seat i requested was more expensive than suggested by auto europe. I paid 89 euros instead of 75 as listed when booking. "
" the person at the counter was suggesteìing that I should purchase extra insurance because 'companies like autoeurope don't usually pay out refundable excess claims'. Always was quoting prices without tax when trying to upsell things. I purchased an upgraded vehicle which i was pleased with. "
PALERMO, IT - Reviewed by GLENN - 20 November 2016
MILAN, IT - Reviewed by ALEXANDER - 21 October 2016
BERGAMO, IT - Reviewed by GIEDRIUS - 16 October 2016
" The worst nerve-wracking experience ever. The company representative insisted he couldn't use my credit card (the one I'd used to pay for a car reservation through Autoeurope.ie this time and many times before as well as many other car rental websites (Avis, Hertz, National, Thrifty, Europcar, etc) saying that my credit card was a debit card. He looked up my credit card bin number in some weird website giving wrong data. After almost an hour of arguing he agreed to go to neighbouring Avis to double-check. Avis said my card was OK. If Maggiore didn't give us a car the holidays would have been ruined (we had several hotels booked in advance). I ask Autoeurope not to offer Maggiore's services anymore! "
TREVISO, IT - Reviewed by BRUNO - 10 October 2016
" I use Autoeurope all the time, it works fine with me. The only thing is recently I noticed a few new "low cost" company (e.g. Goldcar) that can offer a very good price but sometimes they have tricky terms and conditions...it would be usuful get them to advertise their product more clearly and in a more transparent way. I've always been pro "low cost" but if we look elsewhere we see that even Ryanair (which I've always used) had to improved their customer service and become transparent. "
" I had rented my car before with them and never had any problem. Great customer service, hasslefree rental every time. Last time I hired the car with them my credit card had expired (without me realizing it) and they gave me car anyway, with a debit card, at no extra cost. Nice laidback (but efficent) attitude. It is my understanding that now Maggiore is part of Avis so I don't know how things will be in the future, I can only comment on my past experience(s) and I was very satisfied with the service. "
BARI, IT - Reviewed by GIUSEPPE - 09 October 2016
ANCONA, IT - Reviewed by PAUL - 02 October 2016
" Pick up in Ancona took a long time. Car had damage to a tail light. Drop -off in Bologna efficient, "
MILAN, IT - Reviewed by EMANUEL - 02 October 2016
" We were always satisfied with Auto Europe. But the latest disastrous experience with Maggiore also represents responsibility, in some way, of Auto Europe. "
" The car was dirty even with garbage inside. It was placed in a very dirty place, in the corner of the parking. It had many small risks all around, but the contract stated none! We had to remake it. When I told the head of the garage, at the airport, about all this, as a way to improve company's quality, he shrugged and, a little mocking, said to have nothing to do with it. He added that I should make a complaint, and left laughing. The battery died during the trip without we had left anything on. The end! We intend to never return to this company and tell our friends. We feel betrayed as clients. I advise other clients to choose a different company. "
BARI, IT - Reviewed by JOHN - 28 September 2016
NAPLES, IT - Reviewed by JAMES - 18 September 2016
ROME, IT - Reviewed by FAUSTO - 15 September 2016
VENICE, IT - Reviewed by IAN - 12 September 2016
" We spent over two hours queuing up to be served. Then I was informed there was to be a charge on my credit card of ?1,800 for an excess. Normal excesses are around ?300 to ?400.I then had to take out additional Insurance with them of over ?200 to eliminate the excess. I was then given a vehicle which had dints scrapes and was not clean. When I complained I was told I would have to go back to the office. Needless to say I declined. we had wasted enough time. I then returned the car one day early and I am expecting some refund????? "
" Sorry my comments above refer to Maggiore. "
BERGAMO, IT - Reviewed by BARTHOLOMEW - 09 September 2016
" Giusseppe very helpful at the desk and once I showed I had my own excess insurance stopped the sales pitch. Could do with a bit of signage for Maggiore on return of car "
BERGAMO, IT - Reviewed by EUGENE - 30 August 2016
" Excellent and efficent service. Friendly staff. "
" Lovely young man who explained everything about car etc "
ROME, IT - Reviewed by TRISTAN - 23 August 2016
" Firstly, when i went to pick up the car the agent wanted the voucher that was sent to me by email from auto-europe. After checking all correspondence from auto-europe and not seeing any voucher, i then found a link to modify booking! Very unclear! Why not send the voucher in an email? Secondly, the voucher says total is ?231.79 with, "One Way Fee of 66.47 EUR VAT included, paid locally". However, I then got another one way fee charge on top of the ?66.47. This is extremely misleading and I would like to know why this happened. "
" Maggiore in Rome was fine. Maggiore in Milan charged me again for the one way fee which I already paid. "
VENICE, IT - Reviewed by EAMONN - 22 August 2016
" Office hard to find in Venice. "
PESCARA, IT - Reviewed by LUKE - 01 August 2016
" No issues, smooth rental. "
" Nice and friendly staff. "
PISA, IT - Reviewed by REAMONN - 01 August 2016
" Generally good but with following observations. The wait in Pisa for service was very long (nearly an hour). Then when I went to get car from parking lot it had a minor, but long, scratch down side of car which wasn't noted on hire documentation. I then had to wait a further 25 minutes to get this added to docs. (A separate Q would fix this) The 'sell' of additional insurance excess is a bit heavy. The initial price quoted for 2 child booster seats was double what was quoted online. Only when I referenced the online price, the over the counter price was immediately adjusted. (The implication being, had I not checked I would have been charged the far heaftier counter quote). Service was generally friendly. Return was straightforward. "
MILAN, IT - Reviewed by JOHN - 30 July 2016
" Excellent service and very competitive "
BERGAMO, IT - Reviewed by STEPHEN - 11 July 2016
" booked with you and didn't have to contact you again after making the booking so all was good. cheers "
" car was not ready when we arrived and had to wait over an hour for one to become available. but we did get an upgrade and worked out ok for us , part from that it was a smooth transaction. thanks. would use you again. "
BERGAMO, IT - Reviewed by LIAM - 02 July 2016
" Very satisfied "
" Very quick to get the car. Nice friendly staff "
LECCE, IT - Reviewed by BRIAN - 24 June 2016
" Very easy to use and cancel/change when required. Also supplied best rates. "
" Very helpful staff, upgraded car at no extra charge. Hassle free easy transaction would recommend. "
PALERMO, IT - Reviewed by JAMES - 26 May 2016
" Helpful staff very easy process "
MILAN, IT - Reviewed by RONAN - 20 May 2016
" Site very easy to use. "
" Maggiore in Milan Linate Airport were very professional. The car had slight damage prior to my taking it but I highlighted this to Maggiore and there was no issue. The car overall was in very good condition.. The staff very helpful. No complaints. "
RAVENNA, IT - Reviewed by ELFRED NOEL - 18 May 2016
" Simple to book & use the voucher system. No hitches in car collection. The "extras" for insurance remain a pain throughout the car rental industry. "
" Very friendly & excellent car provided. In hindsight, the car should have been jointly inspected before we set off, as I found 3 scuffs at our first stop. I'm left feeling slightly vulnerable that I could be charged for these. Time will tell. "
BERGAMO, IT - Reviewed by ROMAN - 25 March 2016
" very satisfied, we got brand new car, no problem with it, very nice service "
TREVISO, IT - Reviewed by JOHN - 24 March 2016
" very helpful and went out of their way to help me get a car which I could drive from Italy to Croatia. Thank you. "
" very friendly efficient and helpful "
MILAN, IT - Reviewed by ALEXANDER - 24 March 2016
" The additional payment was equal pay for the order and I did not receive any information about that before the car has been booked. "
ROME, IT - Reviewed by MAURA - 09 March 2016
" Car was broken into near Rome airport. All our belongings were stolen from the boot. Police said thieves use an electronic device to intercept locking system so no damage done to car but maggiore insurance wouldn't cover it as car undamaged. Neither would they provide us with a letter to our travel insurance company saying this is a practice in Rome . "
MILAN, IT - Reviewed by ALEXANDER - 07 March 2016
" I would recommend Auto Europe, but you should seriously consider removing GoldCar from your listings. Any internet search will show you they are nothing but rip off merchants! http://www.telegraph.co.uk/travel/travel-advice/11073444/Is-this-the-worlds-worst-car-hire-horror-story.html http://www.spanish-fiestas.com/goldcar-car-rental-rip-off/ http://www.theguardian.com/money/2011/feb/19/car-hire-holidaymakers-goldcar http://forums.moneysavingexpert.com/showthread.php?t=2744712 https://www.tripadvisor.ie/ShowTopic-g187438-i333-k7475214-Car_Hire_Malaga_Airport_Avoid_GOLD_CAR-Malaga_Costa_del_Sol_Province_of_Malaga_Andalucia.html https://www.tripadvisor.ie/ShowTopic-g187768-i20-k5498064-DO_NOT_use_Goldcar_Rental_at_Pisa_airport-Italy.html "
" Decent service but they didn't have the car booked - I reserved a MANUAL Golf and ended up with an AUTOMATIC Fiat 500L "
VERONA, IT - Reviewed by GIUSEPPE - 04 March 2016
TURIN, IT - Reviewed by FAUSTO - 29 February 2016
VERONA, IT - Reviewed by EVGENY - 24 February 2016
TURIN, IT - Reviewed by GERARD - 16 February 2016
TURIN, IT - Reviewed by FAUSTO - 14 February 2016
BERGAMO, IT - Reviewed by REMIGIJUS - 10 February 2016
MILAN, IT - Reviewed by MASSIMO - 08 January 2016
" Easy to use and respect what are the expectation in term of price and simplicity "
" Good quality of service and also good cars offer "
MILAN, IT - Reviewed by FAUSTO - 07 January 2016
BERGAMO, IT - Reviewed by KAREN - 07 January 2016
" To date, we have found Auto Europe most unhelpful in dealing with a problem we encountered with Maggiore Car Hire - see below Auto Europe have refused to offer us either partial or full refund of the money which we PREPAID for our car - we did not have access to the cars and therefore both Auto Europe and Maggiore were free to hire the cars out again - making double the fee at our expense. "
" Our plane was delayed by over an hour and when we arrived into Bergamo airport, by the time we had picked up our luggage and come through passport control, the Maggiore Car Hire Desk was closed - with no contact details, note etc left to offer us any assistance. We had great difficulty in securing another car - at further expense - before we could proceed on our journey. The following day, we asked hotel reception to contact Maggiore on our behalf re a refund of the PREPAID amount for the car which we could not get access to - Maggiore refused to help us out. We have found the entire experience to be very upsetting and we would never recommend either Auto Europe or Maggiore to others "
PISA, IT - Reviewed by KEITH - 03 November 2015
" We had a terrible experience the voucher was not accepted "
" Really un helpful- they clearly do no like working with youi "
ALGHERO, IT - Reviewed by JOHN - 30 October 2015
" Service was excellent with no delays whatsoever in collecting the car. I would not hesitate and will definitely reserve my rental car with Auto Europe on all occasions in the future,as there were no extra hidden payments etc.applied. Summary:Very Very Satisfied. "
" Comments: Identical to above "
ALGHERO, IT - Reviewed by RICHARD - 24 October 2015
" i noticed the day before collection, the policy regarding credit cards, phoned the helpline but was to late to cancel for refund so had to forgo the rental and lose my money. so will not be using your company in the future and will pass on to colleagues and friends. Booked a vehicle with hertz instead, should have done first. And they were cheaper. "
" as above did not take up rental.. "
VENICE, IT - Reviewed by STEFANIA - 24 October 2015
BOLOGNA, IT - Reviewed by DESMOND - 23 October 2015
" Yes very helpful and followed up booking with emails and made everything very clear "
" No complaints, everything was very smooth. Provided good car and no hidden charges bar Airport fees so.did not pressure me to buy additional insurance which was nice. "
VENICE, IT - Reviewed by GRAHAM - 19 October 2015
" Very helpful and friendly staff at collection and drop off locations. Very efficient "
ROME, IT - Reviewed by ANDREW - 15 October 2015
" In general I have found Auto Europe convenient, BUT There are too many additional charges and hidden extras from the various companies I have used recently (Firefly, Maggiore for example). Examples of hidden charges "taxes", "airport charges", a charge per KM when over a certain KM limit (Firefly), These charges should be visible when booking and be part of the AutoEurope voucher. Also, there are always charges for additional driver, it should be possible to add the extra driver when making the booking on AutoEurope and know the cost of this when booking. "
" Car was issued with the tank not full. I was told to return the car with the gauge at the same level. When I did this, I was charged for refuelling. This was a complete con. I ordered a receive full return full car. I did not get what I ordered and then was over-charged for this. I have submitted a formal complaint to you. Also the car was not clean when I received it. "
BARI, IT - Reviewed by MATTHEW - 04 October 2015
" Car was perfect.....basic safety issues need to be communicated through language barriers which can't be easy....maybe have a simple written check sheet ..say in English...detailing brake issues ..lights ..sat Nav conversion to English is a must...AND customers need to be made very aware of the dangers of entering Italian autostrada so...a bizarre experience...fore warned is forearmed.. "
BERGAMO, IT - Reviewed by REAMONN - 01 October 2015
" I don't know what dealings Auto Europe had with my car hire? "
" Very satisfied, efficient and no problems at all "
ROME, IT - Reviewed by CHRISTOPHER DAMIEN - 31 August 2015
" My experience with Auto Europe was excellent i would definitly recommend the company to my family and friends , "
" The staff where very friendly and professional and i got the car i requested . "
ROME, IT - Reviewed by LIAM - 26 August 2015
" Approximately 3 hours waiting at the airport for the car. Very unsatisfactory! "
BARI, IT - Reviewed by GEORGE - 21 August 2015
" Had 2hr wait in terminal to be served why can't paperwork be done online before arrival Dark when i got car difficult to check for damages staff gone home not able to report damages luckily i took photos cause tried to charge for damages on returning it "
BERGAMO, IT - Reviewed by JOE - 20 August 2015
BERGAMO, IT - Reviewed by DECLAN - 19 August 2015
VENICE, IT - Reviewed by RAYMOND - 12 August 2015
" Usually very good but I didn't receive my voucher in an email so this caused delays in collecting the car. "
BERGAMO, IT - Reviewed by COLIN - 05 August 2015
MILAN, IT - Reviewed by JOHN - 31 July 2015
" Very good "
" Excellent "
ROME, IT - Reviewed by BRIAN - 30 July 2015
" They left items from a previous hirer (a watch,a set of car keys ) in the door of the car . "
TREVISO, IT - Reviewed by JEAN-MARIE - 09 July 2015
" 300 Euro charge for small dent on underside of front bumper not directly visible to non professional. Could have been there when I collected car and wd not have been able to notice it unless very careful observation. Very suspicious and dissatisfied "
LECCE, IT - Reviewed by MAURO - 06 July 2015
" More expensive than what I generally get with europcars "
" little office, as return was quick on the opposite pick up times were quite long as several people were queueing. Overall good anyway "
VERONA, IT - Reviewed by SHANE - 06 July 2015
" I really didn't appreciate being asked for another add on fee to reduce the excess for theft or damage. If the car is stolen, why should I have a excess of $1000 or $2000?, when I'm already paying a substantial sum to rent the car. This seemed to be just another way to squeeze more money out of your customer. When I returned my car, another customer was at the desk voicing his dissatisfaction about this also. I'd like your feedback. "
" They asked for the fee referenced above hence I'm dissatisfied. Other than the excess charge, I was very happy with everything else, this just soured my experience. "
PISA, IT - Reviewed by ANTHONY - 02 July 2015
" Good car, though I suspect engine dowrated for rental market....car slow to accel from standing start...not usual for a merc. "
" Helpful staff... And NIT as busy as the mainstream rental companies... NO queue :-) "
TREVISO, IT - Reviewed by FINBARR - 25 June 2015
" I havent yet received confirmation that the price quoted on my reservation was the actual full price charged. This information would be helpful after the end of the rental period. "
" There was a delay getting the car, eventhough I was 2nd in the cue, however the Maggiore desk operator was very helpful. The car exterior was not fully clean and the left hand head light bulb was not working. I had to get it sorted when I returned to drop off family , in the middle of holiday. The return signage of return drop off was unclear. Otherwise the car and service were good. "
PISA, IT - Reviewed by TIM - 18 June 2015
" I am left very dissatisfied after my car rental simply because I felt I was in some way tricked into paying for zero excess that I did not need. I had a 1300 limit on my credit card thinking this was enough for the hire agreement only to be told at the counter that it had to be 2000 min. As a result I had to pay an additional 182 euro on my bill. I have used auto europe for the last number of years on my holidays abroad but will probably not use them again. the car was nice the people at the counter were nice but i felt the policy reflected a need for only 1300 cover on my card and not 2000 "
TREVISO, IT - Reviewed by GERARD - 15 June 2015
" I booked the car In Venice on thursday 4th June 2015. The assistant at the help desk at the airport was very helpful and friendly. Iv'e been renting cars in Italy for the past 8 years and he was the most professional and friendly, even whenI dropped it back he was the on Monday the 8th June, no problems, keep up the good work, customer service is a priority in my books. "
ROME, IT - Reviewed by MARTINA - 04 May 2015
ROME, IT - Reviewed by ANDREW - 24 October 2014
" reliable service. Maybe do a few more promotions in Italy! "
" I asked for and got a diesel car this is very good. Service was very pleasant and helpful. Before 8:00am the rental office is unattended and there is no shuttle bus (this applies to all companies at Ciampino Airport). This is too late if you are going for an early morning flight. "
ROME, IT - Reviewed by ANDREW - 20 September 2014
" It should be possible to specifically request a diesel car. Some renters do have diesel cars in the compact category, some do not. Diesel cars should be more widely available. "
" Very happy I got a diesel car, but I had to wait 45 minutes for this. Generally they are better than some other renters "
ROME, IT - Reviewed by PETER - 01 June 2014
" your website is very easy to understand "
" excellent value for money "
ALGHERO, IT - Reviewed by THOMAS - 10 January 2013
" good rate, everything operated smoothly. "
" everything operated smoothly, not a great selection of child seats though. "
PALERMO, IT - Reviewed by DOMINIC - 07 November 2012
" I have used Auto Europe on several occasions, and I have always been happy with the outcome. "
" There were several marks and scrapes on the car that were not noted on the contract. I brought some to their attention but would be concerned that they had not examined the car carefully before renting it to me. "
BARI, IT - Reviewed by BRIAN - 17 September 2012
" No problems, but would like choice of diesel due to petrol prices in Italy "
" Excellent car very economical "
ROME, IT - Reviewed by GREGORY - 25 August 2012
" Refused to honour excess advised by Autoeurope in contract. Insisted on applying their standard 800 excess instead of the Autoeurope advised 400. I would suggest that Autoeurope cease using them for rentals in Rome as they reflect poorly on Autoeurope. "
PISA, IT - Reviewed by MAEVE - 23 August 2012
" The company upgraded my car choice without me asking which was unexpected but gratefully accepted!! I would definately use this company again! "
ROME, IT - Reviewed by COLM - 20 August 2012
ROME, IT - Reviewed by JOHN - 17 August 2012
" Very easy to deal with. Hassle free. "
" My second time with Maggiore and both times have been first class. "
FLORENCE, IT - Reviewed by ALAN - 07 August 2012
MILAN, IT - Reviewed by DAVE - 31 July 2012
" Have used you 3 or 4 times now, very happy with service and pricing. Keep it up, well done! "
" Maybe the end of a shift but the lady at the helpdesk was very cold, sign here, here and here....goodbye!! Not very helpful in helping to directing me to Genoa "
MILAN, IT - Reviewed by DMITRIY - 25 July 2012
PISA, IT - Reviewed by CYRIL - 15 July 2012
" really happy with the car the staff were fantastic quick return and not bad collection very good infect.if you could get the system like they have in the us where the key is the swipe and that way you can swipe the key.if you are retuning late you are charged the extra and this way the key can be dropped in a box or left in the return yard "
" brilliant "
VERONA, IT - Reviewed by SEAMUS - 11 July 2012
" the irst car i got would not charge my sat nav and i only discovered this a mile out the road. was no problem to go back and get a replacement car which was bigger and better "