Auto Europe
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LUTAM FRANCE CUSTOMER REVIEWS
- 5.5
- 6
- 6.8
- 5.5
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
LUTAM FRANCE Car Rental Reviews
Average Rating for Lutam :
Showing Results 1 to 4
Page 1 of 1
NICE, FR - Reviewed by IAN - 16 April 2024
" Top drawer experience, as always with ok mobility, so far very few impressive "
" I booked wrong date and he sorted my situation out without any hassle. Explained everything and made me feel relaxed and appreciated, all with a big smile on his face. You are lucky to have him (and your shuttle driver), they are both super guys. Ian "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PETER - 17 September 2023
" Stressful experience with patronizing customer service - never again "
" Very difficult to find "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NICE, FR - Reviewed by EILEEN - 23 June 2023
" Please see above comments from a very DISGRUNTLED customer "
" I have been using Auto Europe for many years and my experience has always been excellent. This recent encounter with LUTAM was a disaster. When picking up the car in an underground carpark there was no internet connection, and so no record of the existing marks on the vehicle could be printed off. I had to use my phone to record the marks. I then paid insurance to reduce liability in the event of an accident. This was €95 to reduce any liability to a ceiling of €195. On returning the vehicle the 'inspector' said there was a mark that had not been recorded and they were going to charge for it. They said they would send me an email with all the details. That was 3 days ago and there was a deduction of €254 on my credit card with no explanation whatsoever. I am disgusted and believe this company is a scam. I don't think Auto Europe should promote then "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NICE, FR - Reviewed by SEAMUS - 12 January 2023
" Helpful staff. "
" Efficient and trouble free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7