LOCAUTO ITALY Car Rental Reviews

ROME, IT - Reviewed by EAMONN - 30 August 2025

" They didn't put a block on my credit card like other companies I've used. One company wanted 2000 block on my card, another 1800. I took out my own collision waiver insurance with AIG for €23, that covered 1800 excess damage locauto required in the event of an accident, that waiver insurance with locauto was much more expensive, over 100 I recall. Locauto examined the car with me on pick up and pointed out several damaged. I pointed out 3 marks not recorded on the damage report. Thanks agent told me you could accumulate 3 marks under 5 cm during the hire and they wouldn't be counted as damage, but I noted them anyway. I was emailed the agreed damage within 15mins. When I dropped it off the agent did a quick check of the car and said it was not damaged and I received the agreed drop off damage report again within 15 mins. I havent had any correspondence from locauto since but u never know if there are outstanding speeding tickets on the way "

" Had to take a ticket to get to see a rep. The ticket began with a letter and then a number, mine was L019. That put u in a queue to see a rep that was servicing 5 sub rental companies, locauto, Alamo, national, Enterprise, drive. It took 1 hours 12 mins from I took the ticket until my ticket number was called. I was the third locauto customer, L017 and L018 were ahead of me. In the interim there was about 10 or 12 customers for the other sub rental companies eg E009, E010, M011, M012, etc. this was most annoying part of the hire process. Thing was, there was customers who stood for 10 maybe 15 minutes, thinking they were in the queue and when they approached the agent they were asked for their ticket and they had none, then they had to go and get a queue ticket, then after all that wait their turn in the queue. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MICHELE - 26 August 2025

" Excellent experience overall, super friendly agents/staff at desk. "

" Very happy with prompt and friendly service. Locator had no issues with a debit card payment, I will be returning as a customer. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by BARRY - 18 July 2025

" All round a very positive experience and exceptional value for money "

" All round a very positive experience and exceptional value for money "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARI, IT - Reviewed by CIPRIAN BENIAMIN - 08 July 2025

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by MARTIN - 06 July 2025

" Why are you offering companies like Locauto through your service when they're so awful. "

" At pickup we were waiting 15 minutes for the staff to show up at the counter. On drop off - I filled the tank just outside Naples and dropped the car off. They said that the tank wasn't full and asked me to pay €62.73. I said that this charge was unacceptable as the tank was as close to full as possible without knowing the city, I filled it at the last station on the motorway. I'd say €6-8 would fill the tank. I offered to pay €25. Then the "supervisor" came out and said I actually owed €75.08 and that his colleague was new and made an error. I refused to sign for it but the "supervisor" told me they had my card details and they'd take it anyway. He was exceptionally rude. Shouted at us and walked away. They would not show me where the shuttle bus was leaving from until I signed for the new charge of €75.08 even though I'd already signed for the previous charge. Never again will I go near Locauto they're barely a step above thieves. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by DIANA - 18 May 2025

" This time was a good experience "

" Like them! Professional staff, helpful, new car, rapid check-in. We recommend. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TRIESTE, IT - Reviewed by FERNANDO - 02 May 2025

" Everything was good. "

" Everything was good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by GERARD - 08 December 2024

" Always excellent "

" Great staff and a really nice car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRESCIA, IT - Reviewed by MIKE - 01 October 2024

" Auto Europe was very easy to use and my car rental with Locauto was a great experience. 5 stars!! "

" Very helpful local staff in Locauto Brescia. Very professional, efficient and service with a smile!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by JUDITH - 29 August 2024

" Preferred an automatic which is more expensive. "

" Didn't have originally requested auto, however, satisfied with recommended vehicle. Definitely, suggest a rental that uses diesel fuel. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by GIOVANNI - 30 June 2024

" Overall very good experience, would choose both Auto Europe and Locauto again (if available) "

" This is the second time I rent with Locauto and things have gone well both times. Wait time at the (shared) check-in desk in Fiumicino airport was a bit slow but other than that everything worked fine. The car was clean and worked perfectly, drop-off was efficient and quick "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by PADRAIC - 25 June 2024

" Very satisfied "

" Very efficient and courteous service. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by EUGENE - 24 June 2024

" Well recommended "

" The member of staff at Locauto did try and sell me extra insurance but I was expecting that. I couldn't fault Locauto everything was perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JAMES - 22 May 2024

" As above "

" Efficient and quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by MARGARETA - 01 May 2024

" Nice car and everything worked fine. "

" Super "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by GERARD - 17 April 2024

" No issues "

" Straight forward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TRIESTE, IT - Reviewed by JAN - 29 February 2024

" For full peace of mind, we normally take out full cover insurance when we rent a car. One issue we find is that the rental company will ask you to do the cover locally when you collect the car and that they do not recognise the cover we took out online. Hence, there should be better coordination between the broker (AutoEurope) and the local rental company (in this case; Locauto). Otherwise very happy with Auto Europe, which is my favourite broker. "

" We are frequent travellers and we rent a lot of cars during any one year. Our experience with Locauto is in the top 5% of all rentals we have ever made. Top class, professional and friendly service by all staff involved. I will definitely use Locauto again if possible. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by AARON - 06 February 2023

" Very good "

" Very efficient. Warned the refill would be expensive at the checkout, however no price was discussed and 40€ service charge alongside the cost of fuel is extortionate. The actual cost should be advised at the outset. All dealt with very pleasantly I might add. ☺️ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VENICE, IT - Reviewed by DANIEL - 18 January 2023

" Excellent customer service, Excellent returns system. "

" Excellent service, Prompt and exactly as described "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by GERARDUS - 12 October 2022

" I "

" We dealt with 3 young girls. They were all excellent, thorough with information and very helpful. Highly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by MARCO - 02 November 2021

" Happy customer of autoeurope and I will keep using and recommend your services to everyone "

" All staff were professional and friendly...car was perfect and the overall very good "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by CIARÁN - 13 September 2019

" I thought Auto Europe were a car hire company and I queued at the Auto Europa desk to find out Locauto were the carhire company. "

" They tried to sell me super insurance at an exhorbitant rate of €40 @ day. Auto Europe never told me they were brokers and this caused a lot of confusion and angst. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by MARIA - 09 June 2019

" Excellent and great value "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by BRENDAN - 08 May 2019

" Good experience and Locauto were excellent. However, prices were somewhat higher than previous rentals for the same trip. "

" Excellent "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by JOHN - 27 April 2019

" Straightforward user friendly website showing good comparisons for rental options "

" My car hire was very straight forward and efficient. I was a little bit surprised to be told that the standard insurance didn't cover theft as my autoeurope voucher said that it did. Otherwise, Staff were all very friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TREVISO, IT - Reviewed by SHAWN - 26 April 2019

" if only locauto had the car ready they would have got full marks! "

" had to wait for over one hour to pick up the car as they said was late from the previous rental! "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TURIN, IT - Reviewed by DARA - 09 March 2019

" Great service "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by NICOLAS - 06 November 2018

" The prices are good but I had an issue with filling in my full flight number on my booking which led to my car not being available at the car rental desk. I had to upgrade to get a car. "

" The vehicle I booked was not kept for me because the time of arrival was wrong on my booking. Apparently they keep vehicles for one hour after time of pick up mentionned on booking. My problem was that Autoeurope website wouldn not let me fill my full flight number. Only the numbers without the letters. The desk staff told me I could get a car but i had to upgrade? "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VENICE, IT - Reviewed by VLADIMIR - 02 November 2018

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by PRINCE - 27 October 2018

" It was a good experience "

" I enjoyed it very much "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by HENRY - 14 October 2018

" . "

" Great car. Well organized staff would recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by JOSEPH - 19 September 2018

" Easy to use clear website "

" Customer service was excellent, from the lady at the desk to the man in the car park who walked around the vehicle and explained everything in detail to us. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by MATTHEW - 06 September 2018

" See above. Charged extra by Locauto for Diesel car. "

" I did not opt for a diesel car. I was offered a diesel car by Locauto and was not told there was an extra charge. I was charged €25.47 extra. I have complained to Locauto but have not received a response or a refund. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by SEAMUS - 29 August 2018

" Happy with overall experience, proximity to arrivals / departures very good. "

" Very little delay in pick up and drop off. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by TOM - 06 August 2018

" no problems "

" very nice to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by SEAMUS - 28 July 2018

" Overall happy enough.. "

" Car was quite basic but fine.Drop and collection at underground car park was very quick but not much handover with car.Was e-mailed later details of known pebble damage etc but only got that when I got home. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by RICHARD - 18 July 2018

" . "

" Clutch on car was worn and cussed car to cut out when pulling off. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LAMEZIA TERME, IT - Reviewed by RIMANTAS - 03 July 2018

" All good & lower price than booking from locauto directly "

" As we booked automatic, they had difficulty finding available car. In the end they provided us a lower class car than booked (we got VW Golf instead of VW Touran/family size) "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by DECLAN - 28 June 2018

" Easy to use website, clearly explains all options, all insurance options available, including zero excess option from some of the hire company (no surprises at the desk), great value car hire with promos offered ocassionally for even beter value "

" Zero excess option great, very smooth car hire, Pleasant and helpful staff, good standard of car, easy return at Bergamo airport. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by PAUL - 21 June 2018

" p "

" the car park for rental cars is badly laid out, getting to the cars is difficult. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ROME, IT - Reviewed by ANDREW - 17 June 2018

" efficient, better discounts in summer needed. "

" Good compact car VW Up, very clean, low kilometres. Service pretty much as expected, courteous. If the price was right I would use them more often "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ROME, IT - Reviewed by EZIO - 17 November 2017

BARI, IT - Reviewed by JACQUELINE - 15 October 2017

" Thankfully a very transparent and no fuss rental. Staff were professional (especially Theo) and there were no hidden extras or expensive surprises! "

BARI, IT - Reviewed by JAMES - 14 October 2017

" Very easy website to use v good prices and easy to change booking "

" Locauto at bari airport were v helpfull easy to find car no problems collecting or returning car. "

OLBIA, IT - Reviewed by NICOLA - 21 September 2017

ROME, IT - Reviewed by FIACHRA - 20 September 2017

" very professional - thank you "

" very good "

BARI, IT - Reviewed by DANIELE - 09 September 2017

" totally satisfied "

" you guys are awesome!!! thanks for being so honest "

MILAN, IT - Reviewed by LEE - 17 August 2017

" Consistent and with good communication and customer service but not always the cheapest broker. "

" The initial car offered turned out not to be available after all of the paperwork and another second choice was provided. The deposit was on the high side. The car was good but not completely clean and had a couple of minor mechanical issues that did not affect the rental. Check in and check out were efficient. Price was good in comparison to other well known renters. "

ROME, IT - Reviewed by DAVID - 14 August 2017

ROME, IT - Reviewed by AOIFE - 30 July 2017

BERGAMO, IT - Reviewed by BRIAN - 29 July 2017

BARI, IT - Reviewed by KESTUTIS - 27 July 2017

" Satisfied "

" Very simple and everything was good "

MILAN, IT - Reviewed by RAYMOND - 20 July 2017

NAPLES, IT - Reviewed by JOHN - 09 July 2017

" Car provided was within the class and quality I hoped for. Volvo V40 with GPS built in. The hiring process was straightforward. "

" Surcharge of ?80 to drop the car at Bari having picked it up in Naples was a bit steep. Otherwise everything was okay. Nice people at the desk at collection and same on dropping in Bari. "

TREVISO, IT - Reviewed by GERARD - 10 June 2017

PISA, IT - Reviewed by FERGAL - 29 May 2017

BARI, IT - Reviewed by JACQUELINE MARKEY - 23 April 2017

" The best car rent experience I have had in Bari airport. Quick, efficient, no scams, polite english speaking assistant called Theo. However, the car itself had a smell of petrol and the tyres were well worn. "

" he best car rent experience I have had in Bari airport. Quick, efficient, no scams, polite english speaking assistant called Theo. However, the car itself had a smell of petrol and the tyres were well worn. "

ROME, IT - Reviewed by JOHN - 21 April 2017

CATANIA, IT - Reviewed by EAMONN - 17 April 2017

TURIN, IT - Reviewed by DMITRII - 25 March 2017

" We booked a VW Touran class but they tried to give us a Yaris! Charged snow chains although they were included in the rate. Will never use this mafia again. "

BERGAMO, IT - Reviewed by NOEL - 23 March 2017

" You could pick a better supplier "

" There was nobody at the office when we arrived to collect the car and again when we returned the car, We had to locate the attendant in the car lot . All the other offices had someone present. "

BERGAMO, IT - Reviewed by ANTHONY - 01 March 2017

" Very slow pickup process at desk (~45 minutes between waiting in line and getting served) and chaotic drop-off with no one at desk and difficultly finding their guy in the car park. On the positive side the car was excellent, almost new. "

ROME, IT - Reviewed by LUCA - 27 February 2017

" All the process was smooth. Car was as expected if not better as I was given an automatic although what paid for was a manual one. "

BERGAMO, IT - Reviewed by ANDREW - 02 January 2017

ROME, IT - Reviewed by DAVID - 21 December 2016

" The drop-off location should have been more clearly specified. We wasted a lot of time by going to the office first instead of the parking garage. It isn't clear on the invoice/instructions about which one the car needed to be taken to. "

" Car was delivered with its AdBlue tank empty. We could travel only approx. 30km before filling it. Had it not been filled, the car would have shut down due to emissions control. "

MILAN, IT - Reviewed by MATTEO - 16 December 2016

" HIdden costs. Credit card charged more... "

BOLOGNA, IT - Reviewed by OWEN - 07 December 2016

ROME, IT - Reviewed by JOAO MANUEL - 07 December 2016

ROME, IT - Reviewed by EZIO - 19 November 2016

BERGAMO, IT - Reviewed by KONSTANTIN - 07 November 2016

" Instead ordered a Volvo V40 (Group F) I got VW Golf (automatic, but from group D). To my comment that this car is a little less, the employee told me that replacement is not possible, despite the completely filled Parking lot. The car was inside and outside very dirty. "

NAPLES, IT - Reviewed by ORIANA - 26 October 2016

" Make sure the desk with the auto Europe sign can process your bookings. We stood for two hours in a line at the auto Europe desk to be told they weren't associated with auto Europe and couldn't honour our voucher. I couldn't get auto Europe on the phone as there was no signal. Had to book a new car hire so lost my money and loads of time. Not happy at all. "

BARI, IT - Reviewed by ANTOINETTE - 19 October 2016

" service was excellent "

" excellent except windscreen needed wash "

BARI, IT - Reviewed by PAUL - 12 October 2016

ROME, IT - Reviewed by ANDREW - 11 October 2016

" would like the ability to choose a diesel car "

" billing good staff helpful. car was old, battered and smelled heavily of cleaning fluid "

PISA, IT - Reviewed by DONAL - 29 September 2016

" I ordered and paid for a Van as I have a damaged back. I ordered a 'VW Touran van or similar.' At the desk in Pisa I was offered an Opel Astra. I was shocked. She offered a C4. Outside the door was a Touran (as I ordered) but she said it was Auto not Manual and she would have to charge me more. I was tired after a day travelling and just took the C4. It ruined the holiday. I will never use you again. "

BERGAMO, IT - Reviewed by ALEKSEI - 29 September 2016

ROME, IT - Reviewed by STEPHEN - 25 September 2016

" Auto Europe provided an acceptable price for the rental required "

" 11/2 hrs wait at the office to collect my contract. no apology. My 2 young girls very restless. Missed our prepaid lunch in hotel. Flight change meant I returned car 4hrs late. 91euro charge. Every extra added on. I get penalised for delay. Locauto do not. I made a complaint on location. "

BOLOGNA, IT - Reviewed by MIRCEA-MIHAI - 12 September 2016

" I was really interested to drive the Volvo V40 automatic, and I was a bit disappointed to get a VW Golf automatic for rent. I know rental is done for a category of cars and that you can get any car in the category, but I really wanted to drive the Volvo. The Golf was also nice to drive. Only one comment, the car was not clean (inside/ outside) and the rental office offered me as comepnesation a Wifi modem. The personnel was kind and checkin and checkout were fast. "

" The Locauto personnel was kind and professional; the checkin and checkout were fast. Only one comment, the car was not clean (inside/ outside) and the rental office offered me as compensation a Wifi modem. "

ROME, IT - Reviewed by GERRY - 07 September 2016

MILAN, IT - Reviewed by FIONA - 18 August 2016

" Pls refer to my complaint voucher 11090505 "

" No spare tyre no back up support on bank holiday no way to get back to the airport... "

BERGAMO, IT - Reviewed by ROBERT - 17 August 2016

" The rental was not enjoyable and full of trouble ,never get car because of name on credit card even was two driver...I never had problem with other companies...even we want this same car to rent on my name it was not avaiable,so what if my husband have his credit card,we will not get that car or what?Very disapointed...They get easy money,hope will stock in their throat...thast all "

" see above. "

ROME, IT - Reviewed by LEONARD - 13 August 2016

" we waited over an hour in line to get to the desk while at least 30 people came and went at other companies. It took us over 2 hours in all to get the car there is no reason why it should take that long to rent a car anywhere "

ROME, IT - Reviewed by SEAN - 12 August 2016

" excellent car, excellent service "

" excellent car, excellent service "

PISA, IT - Reviewed by BRIAN - 09 July 2016

" Nice comfy car at good price Pleasant staff at airport both ways Thanks "

BERGAMO, IT - Reviewed by PAUL - 06 July 2016

" I got no notification of money being taken from my card after the car rental was completed. "

" I got €595 subtracted from my VISA card without any notice "

PISA, IT - Reviewed by MATTHEW D J - 05 July 2016

" I am awaiting email from Locauto that all is ok and my Visa card is all clear "

BOLOGNA, IT - Reviewed by MIRIAM - 04 July 2016

" I was very concerned about a mark on the car. I rang Auto Europe and wasted about 15 minutes talking to a lady. At no stage did she reassure me in any way. She actually confirmed that she could not reassure me. She did not offer me any assistance or guidance whatsoever. She knew what insurance policy I had and should have been able to say that I probably would be ok but to call the locauto office. It was a total waste of time having this contact number on the brochure handed out when picking up the car. "

" It was a nightmare. I was given a different car to what I was promised. I had an ipad shoved in my face to sign and take the car without viewing it. Myself and my husband rang the office and sent emails advising of a mark on the car. At no stage did they respond. Their lack of response ruined my holiday - a holiday to my best friends wedding. I was sick with worry. All someone had to do was to reassure me and advise that I had adequate cover for all eventualities. But nobody did or had the manners to return our emails. For this reason, I am extremely dissatisfied. "

VENICE, IT - Reviewed by DAMIAN - 02 July 2016

" Very long delay at reception desk in VCE and not the most welcoming. Very good standard of vehicle provided - very happy! No attendants at TRV to receive vehicle. Left vehicle in parking bay and handed over keys at airport reception. Car left in same condition as received, including full fuel tank, but no inspection of the vehicle but signed off as ok. "

" See above for general experience "

BERGAMO, IT - Reviewed by DARAGH - 19 June 2016

" Good price but company they deal with (locauto) I would not deal with again. "

" Long queue at airport to collect keys. Only one operator on duty at the car hire desk. Waited over an hour - have not had this experience with other car hire companies. The two groups in front of me had stand up rows with the operator. Car itself was fine. "

BERGAMO, IT - Reviewed by BRIAN - 13 June 2016

" Unfortunately I was disappointed with my experience. One of the reverse parking sensors on the car was broken resulting in an alarm sounding every time the car was reversed. It was extremely annoying having a loud alarm stating there was an obstacle even when there wasn't. Also when we collected the car we were not given the parking space where the car was but was told it was somewhere in the car park! This meant having to walk around the car rental park in the dark trying to find the car. This was far from ideal, especially late at night and travelling with small children. This was my first time using Autoeurope/ locauto and also my first time having a negative car rental experience. I will be bringing my custom elsewhere in future. "

PISA, IT - Reviewed by PETER - 27 May 2016

" I have lost my username , password and pin number. I have made several phone calls, sent several emails to addresses supplied to get my username, password and pin number, none have been responded to. This means I can't avail of discount for frequent use. As I don't have these details available to me I will have to use another site, please try rectify this for me. "

ROME, IT - Reviewed by COLM - 28 April 2016

" i have emailed them re my problems with this car rental and they are looking into it [thanks] "

" waited almost 1 hour at desk to get car [even though queue was short]. car unwashed and dirty. on return, they told me i had scraped under the front bumper. i have no recollection of doing this and it's easily missed on inspection as car was dirty and it's under car. is this a scam? of course they are billing me... "

BARI, IT - Reviewed by GERRY - 27 April 2016

MILAN, IT - Reviewed by MASSIMO - 20 April 2016

" The Service that I received from autoeurope was excellent and is very easy to book using your website "

" The Service that I received from Locauto was very excellent. The Car was new only 5000 Km and perfect "

ROME, IT - Reviewed by NIKOLAOS - 28 March 2016

" Not about this rental, but generally, even if the customer has purchased supercover from autoeurope, each company tries to sell their own additional insurance package, claryfiing that "the super cover is between you and autoeurope, in case of an incident we have to claim the money from you, and then you from autoeurope", is every time said. But I think there is nothing that can be done about that.... "

" everything perfect, just we brought the car 3 hours later and they charged a whole day, absolutelly acceptable, because we have experience in car rentals and know how the system works.... But: 76 € for 3 days, even in web offer, and 116 € for one day more...... was a bit overpirced..... "

MILAN, IT - Reviewed by PAULINE - 23 March 2016

" The excess cover was as expensive as the car hire. And it was only the intermediate option. Simply put your prices including excess on the websites. Other large hire companies do this and although they seem expensive at least they are transparent. The service however was excellent and the process smooth and hassle free. "

BARI, IT - Reviewed by ANDREW - 07 March 2016

" It's the second time that the Locauto car I rent from Bari Airport is dirty. The first occasion I complained and I was told that it rained. Whereas the dirt was not rainwater but mud splashes on the doors. Yesterday the same thing only worse. I would have asked for a different car but was too rushed to go all the way back to the rental office "

OLBIA, IT - Reviewed by FEDERICO - 06 March 2016

FLORENCE, IT - Reviewed by JIM - 05 March 2016

" I arrived in Sunday evening. The shuttle bus was fine. when I got to the desk I was informed that I had to pay a deposit of € 1200 euro which would have cleaned out my credit card and left me without money for the rest of the trip. This is just straight blackmail. Something like this should be printed in red on the front page not down among the small print.. i was treated disgracefully so never again jim kirby "

VENICE, IT - Reviewed by SANDI - 25 February 2016

ROME, IT - Reviewed by CAITRIONA - 20 February 2016

BOLOGNA, IT - Reviewed by NOEL - 30 September 2015

" Auto Europe were reliable and comprehensive throughout - I would book through them again, "

" Very efficient. "

ALGHERO, IT - Reviewed by GILLES - 15 September 2015

" No problems. Good rate. "

" No problems. Everything went smoothly. Good not to have to pay for extra driver. "

ROME, IT - Reviewed by CAITRIONA - 27 August 2015

" Straight forward, no problems "

PISA, IT - Reviewed by BARRA - 27 August 2015

" Good clean car, friendly staff. BUT: when returning our car to Pisa there were 3 or 4 other people returning at the same time as well as 3 or 4 people collecting their rented cars, all being serviced at the car park by only one staff member, resulting in unreasonable waiting times for all customers "

ROME, IT - Reviewed by HARPREET - 22 August 2015

" Lady on counter at Termini Station was very rude with us and too much waiting time as only one person serving "

ROME, IT - Reviewed by MARIO - 20 August 2015

BARI, IT - Reviewed by EAMONN - 08 August 2015

" Easy site to use Great prices! "

" Unlike others, they tried to sell insurance etc with no threatening behaviour! Nice staff. Very efficient "

BERGAMO, IT - Reviewed by DAVID - 06 August 2015

" We arrived in Bergamo with 2 small children and our luggage to take our the rental of our car (which was paid for in may in full) Unfortunately due to the loss of our bank card a day prior to leaving we did not have a card with the drivers name. We offered an alternative card or cash deposit of €1,000.00 on the spot, both were refused. We were left with no option but to go without our car for our two week holiday. I emailed you and was given a lengthy response with regards to credit card requirements etc. As I'm sure you are aware, there are times and circumstances out of a persons control that does not allow the availability of a credit card, another option for a "deposit" should be available. A refund also would be appreciated. "

" Rep was very dismissive and unhelpful. "

ROME, IT - Reviewed by GARRETT - 01 August 2015

" Our car was broken into on our last night in Rome before we returned the car to locauto at fiumicino airport. Luckily nothing was taken but glass everywhere and seats down to gain access to boot/trunk. Luckily we had put everything in our hotel room earlier. Lost hours reporting it at the shopping mall and to the police "

ROME, IT - Reviewed by MICHAEL - 23 July 2015

" Due to a long line for the bus form the airport to the car rental area we arrived at your desk 1 hour and 10 minutes after our flight landed. We were told our car had been given to someone else because we were 10 minutes late. There were five passengers and 5 suitcases. We were offered a Golf instead!!! Fortunately I saw something similar to what we ordered in the car park. As a result I will not be using your company again. "

" See above "

TREVISO, IT - Reviewed by MILO - 22 July 2015

" Comments made during booking did not seem to be picked up by rental company despite me seeing them on the booking form. "

" The car hire (Locauto) company failed to take note of my comments in he booking requiring a GPS to travel to countries Slovenia and Austria from Italy. They did not inform me of any problems with this request but the GPS did not have maps of either Slovenia or Austria and we were delayed by an hour and a half while they tried to find a solution. The wi-fi system offered instead also did not work in the countries and so we did not get the system we paid for. Locauto now refuse to offer a refund. "

PISA, IT - Reviewed by MATTHEW - 29 June 2015

" Absolute cowboys. They claimed over €250 for 2 small scratches to wheels. Avoid Locauto under all circumstances! "

ROME, IT - Reviewed by BRENDAN - 29 June 2015

MILAN, IT - Reviewed by NOEL - 25 June 2015

" Re-directed to Locauto. Very pleased with service. "

" Upgraded to a better car. Very pleased. Service at Linate Airport was excellent, both at reception and at car park. Look forward to using service again "

TREVISO, IT - Reviewed by JOSEPH - 24 June 2015

" Booked a family car in February of this year 5 months in advance only to be told on arrival that the rental company can only give me an economy size car as this was the only car they have left. I wasted 3 hours in the airport and a further 45 minutes on my mobile on a roaming tariff trying to sort this out only to be given a slightly bigger economy car. I was travelling with 2 young babies plus luggage and buggies etc and as a result we were all squeezed in like sardines. We had been travelling since early morning and were tired and hungry, the whole experience was very stressful and ruined the 1st day of my holiday. I am awaiting a phone call or email to explain why this happened and I am also looking for a part- refund on my booking "

" I was asked on check-in to Locauto. "Is this your 1st time using us?" Unfortunately it will be the 1st and last after my recent experience. "

ALGHERO, IT - Reviewed by RAFAL - 23 June 2015

" Car was very poor-no power but it was clio so... "

BARI, IT - Reviewed by FRANK - 13 May 2015

" They were ok. However. at the airport, they offered extra cover in case of the car needing to be towed to a garage in the event of a breakdown. It was 28 Euro for the 11 day rental. I was tired after the flight and accepted to play safe. On reflection I am not sure it was what I needed. Also I wonder was it even appropriate to offer this type of cover. "

VERONA, IT - Reviewed by RAYMOND - 12 May 2015

CATANIA, IT - Reviewed by THOMAS - 04 May 2015

" i have being using Auto Europe for a number of years and have always found them to be very good "

" Yes they were good. I went straight to the car depot as the directions inside the airport directed me and others to the outside depot. But we had to go back to airport to check in. Also the armed guards was a bit off puting; but I guess thats Catania "

VENICE, IT - Reviewed by BRENDAN - 04 May 2015

" Too much form filling, Could make the process of registration a little simpler, by sharing the contact details already given to AutoEurope. "

ROME, IT - Reviewed by JOHN - 05 November 2013

" We had a problem with the rental in Termini but the customer service from Auto Europe was fantastic - we received a full refund, which was great service. Thank you. "

" Staff were very unhelpful and no alternative to a credit card deposit was offered. Staff member on duty was on personal phone calls both times we dealt with him. Terrible experience. "

ALGHERO, IT - Reviewed by EMANUELE - 15 July 2013

" I wasted more than half an hour as I mistakly queued at Auto Europa desk, instead of going to Locauto desk. Please make much more evident the Renting Company name on the on the voucher. "

" Staff was really kind and professional. they came to collect the car at the front the airport, which was really appreciaed as I needed to handle a lot luggages, stroller and carry my daughter, under the heat. tnx "

VERONA, IT - Reviewed by JOHN - 05 June 2013

" It would be an added advantage when taking Excess Charge Insurance with Autoeurope if this could be advised to the car hire company and thereby avoid a credit card debit being created by the car hire company. "

" Locauto insisted on taking a E1600 debit on my credit card to cover Excess and Fuel. I felt that having taken Excess cover with Autoeurope that the amount was too high. "

CATANIA, IT - Reviewed by DEBORAH - 27 May 2013

" Not very clear who the local car rental company was. Needed print out of rental voucher, wouldn't accept digital copy on iPhone - hadn't been made clear in correspondence "

" Very slow at pick up. Not easy to check vehicle for marks/ damage etc. nobody to check vehicle at drop off. "