KEDDY ITALY Car Rental Reviews

TRIESTE, IT - Reviewed by BARRY - 19 August 2025

" Everything from auto Europe was vey good. I would have no complaints at all "

" Everything was good except for the condition of the car. There were a lot of dents, scratches all around the body work. We had to record a video before accepting the vehicle and whilst the processes around pick up were quick and easy I did have niggling doubts that we may have been held responsible for pre existing damage as there was so much of it. In my opinion the vehicle is no longer rentable quality. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BERGAMO, IT - Reviewed by JAMES - 04 June 2025

" Caution around support out of office hours "

" It was not clear who the servant desk was in EuropeCar and I could not get through to a helpline after i landed at 8pm. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by TERENCE - 31 May 2025

" As above filthy inside and outside and annoying we could not leave anything on boot because no cover and any 1 could c in nside "

" Staff very efficient, car drove fine.Scratches everywhere dashboard filthy huge stains back seats no cover 4 boot probably worse car inside and outside I have ever rented "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

VERONA, IT - Reviewed by RIMVYDAS - 27 March 2025

" Autoeurope did not pass information that snow-chains are included in the rental price. It's only because of goodwill of Europcar employee that we got it. "

" Autoeurope did not pass information that snow-chains are included in the rental price. It's only because of goodwill of Europcar employee that we got it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by GERRY - 28 January 2025

" As above "

" Booked with keddy last two years and could not be happier. Friendly efficient staff. Great cars and a good attitude to getting people in their way to a good holiday. Will be our provider of choice next January too "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALGHERO, IT - Reviewed by RICHARD - 19 October 2024

" Great "

" No problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by THOMAS PETER - 14 September 2024

" Overall this was an easy and pleasant experience. "

" Quick and easy collection. No queue - yay! Car was a Panda which was a bit of a disappointment as they are awful cars. Quick and easy return. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 6

NAPLES, IT - Reviewed by PETER - 12 September 2024

" . "

" Fuel tank was not full on pick-up. Difficult to tell from the gauge but showed 890km remaining. When I filled it, it went up to >1300km remaining. I have an open request with them for refund. Also there was a low tyre pressure warning light. Turned out to be a puncture - had to change the tyre on the journey from the airport. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 3

ROME, IT - Reviewed by BRIAN - 27 August 2024

" No problems with auto Europe and very good value "

" There was a 1 hour and 45 minute wait at the car check in desk. They had 8 available desks yet only 2 staff working. This was in the middle of the day. There were decent of families with young children waiting for so long and everybody was very unhappy. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 4

MILAN, IT - Reviewed by NEIL - 04 June 2024

" Overall I was satisfied with the experience. We had an issue with the first car given to us, but counter staff dealt with it quickly and provided another vehicle without hassle. "

" Some more signage is needed on the approach to the car park in Malpensa to make it easier to find the Europcar drop-off. It's very confusing currently. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DECLAN - 30 June 2023

" Not at all happy with Keddy/Europcar one word avoid "

" Zero customer service. We had a car accident no assistance or feedback was provided to us everytime we rang in excess of 20 phone calls seeking to know how we can get back to Bergamo from outside Venice. We had 2 young children and several suit cases we eventually decided to make our own way back to Bergamo via 2 taxis and 3 train journeys. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by DAN IONUT - 26 April 2023

" Pick-up location was close to the airport, smooth contracting, handover and drop-off, the car was in good condition. Thanks! "

" Pick-up location was close to the airport, smooth contracting, handover and drop-off, the car was in good condition. Thanks! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ANDREI - 26 February 2020

" Excelent "

" Profesionalism "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MARK - 18 October 2019

" Was all good really. "

" Ok so there is no actual keddy in Bergamo Airport, it's thru eurocap. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by CHRISTIAN - 02 September 2019

" Overall pretty negative experience "

" I also received a 179euro charge to my credit card with no explanation "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by TIBOR - 05 August 2019

" Good english speaking staff quick proces "

" Quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by PADRAIC - 13 July 2019

" Good car no problem "

" Very courteous "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DERMOT - 01 July 2019

" Within 45 minutes of landing in Milan I was in a public toiket crying due to the staff at the checkin desk. I had the worst experience in my life. When we got to the desk in Bergamo airport there were no signs to collect a ticket for the queue and only after 10 minutes people on the flight saw the ticket machime which is not the norm as we hire cars all the time. I chose my ticket and ended up behind in the queue with none or no sign indicating you need a ticket. When it got to my turn an angry agent asked me agressively was I pregnant and I said I was not then he huiliated me coming around the deska nd raising his voice in front of 20 -30 people highlighting I pressed the pregnant woman button incorrectly. he made me start again and go back in the queue and at this stage another flight arrived and all those people were in front of me. I understand I amde the mistake but the ticket machine was not easy to use and I saw a wheelchair and a person button and thought I correctly slected the person button but did not realsise the picture was a person with pregnant, you woudl have to look very closely to see it. I felt humilated like a dunce given out to by a teacher in front of my 3 kids and others. I actually started crying with my kids, After waiting my turn again I saw others that had come after e were now starting to e served and my husband asked me to go up and ask what was happening. I waited patiently while he finished with his clients and asked very nicely why 2 oters went ahead, He was so agressive telling me I was the only one complaining and that I woudl end up with no car and to go and sit down and I probably would not even get a car at this stage. He said I was the only one that made the mistake which was completly incorrect as when other saw what happened to me they realised they made the mistake too and one family the same agent sent them back to the queue the way he had with us. When we got our turn over an two hours later he said he started to gove out again and then calmed down and explained why other go ahead if they are not with a broker etc.. I felt like a child being corrected and I actually could not take anymore and went into th toilets crying. He apologised to my husband and said he upgraded us which he didnt as a VW Golf is in the same range as the Audi A3 I booked. It was actually the worst experience ever I have had with car rental and was about to create a forum on it to advise others, juntil I see what your feedback is. I could go on and on with more details but I know this could all have been avoided by have signs saying to 1stly pick a ticket and then if others went in front of us and when I ask a question he could have just explained why. I made a mistake pressing the wrong ticket but it was my place in the queue and he put me to the back and humilated me. Im sure his name is on teh booking. He knew he was wrong as apaoligised and said he upgraded us when he did not. awaiting your response. "

" Within 20 minutes of landing in Milan I was in a public toiket crying due to the staff at the checkin desk. I had the worst experience in my life. When we got to the desk in Bergamo airport there were no signs to collect a ticket for the queue and only after 10 minutes people on the flight saw the ticket machime which is not the norm as we hire cars all the time. I chose my ticket and ended up behind in the queue with none or no sign indicating you need a ticket. When it got to my turn an angry agent asked me agressively was I pregnant and I said I was not then he huiliated me coming around the deska nd raising his voice in front of 20 -30 people highlighting I pressed the pregnant woman button incorrectly. he made me start again and go back in the queue and at this stage another flight arrived and all those people were in front of me. I understand I amde the mistake but the ticket machine was not easy to use and I saw a wheelchair and a person button and thought I correctly slected the person button but did not realsise the picture was a person with pregnant, you woudl have to look very closely to see it. I felt humilated like a dunce given out to by a teacher in front of my 3 kids and others. I actually started crying with my kids, After waiting my turn again I saw others that had come after e were now starting to e served and my husband asked me to go up and ask what was happening. I waited patiently while he finished with his clients and asked very nicely why 2 oters went ahead, He was so agressive telling me I was the only one complaining and that I woudl end up with no car and to go and sit down and I probably would not even get a car at this stage. He said I was the only one that made the mistake which was completly incorrect as when other saw what happened to me they realised they made the mistake too and one family the same agent sent them back to the queue the way he had with us. When we got our turn over an two hours later he said he started to gove out again and then calmed down and explained why other go ahead if they are not with a broker etc.. I felt like a child being corrected and I actually could not take anymore and went into th toilets crying. He apologised to my husband and said he upgraded us which he didnt as a VW Golf is in the same range as the Audi A3 I booked. It was actually the worst experience ever I have had with car rental and was about to create a forum on it to advise others, juntil I see what your feedback is. I could go on and on with more details but I know this could all have been avoided by have signs saying to 1stly pick a ticket and then if others went in front of us and when I ask a question he could have just explained why. I made a mistake pressing the wrong ticket but it was my place in the queue and he put me to the back and humilated me. Im sure his name is on teh booking. He knew he was wrong as apaoligised and said he upgraded us when he did not. awaiting your response. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MALCOLM - 20 October 2018

" Reasonably priced cars. Clear choice "

" Counter was much too busy and understaffed. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by UWE - 23 September 2018

" Gebuchtes Fahrzeug stand nicht zur Verfügung. Ich musste bei Europcar unterzeichnen, dass ich, wenn es zum Unfall kommen sollte für den Schaden aufkomme obwohl ich den Vollkaskoversicherungsschutz abgeschlossen hatte. Geld hätte ich dann von auto Europe wieder bekommen. Umständlicher gehte wohl nicht. Fahrzeug war innen dreckig insbesondere die Scheibe und Ablagen im Auto. Ich war sehr unzufrieden mit dem Service. Unfreundliche Mitarbeiterin beim Empfang/Übergabe der Unterlagen. Kein Ansprechpartner bei Fahrzuegrücknahme!! "

" Gebuchtes Fahrzeug stand nicht zur Verfügung. Ich musste bei Europcar unterzeichnen, dass ich, wenn es zum Unfall kommen sollte für den Schaden aufkomme obwohl ich den Vollkaskoversicherungsschutz abgeschlossen hatte. Geld hätte ich dann von auto Europe wieder bekommen. Umständlicher gehte wohl nicht. Fahrzeug war innen dreckig insbesondere die Scheibe und Ablagen im Auto. Ich war sehr unzufrieden mit dem Service. Unfreundliche Mitarbeiterin beim Empfang/Übergabe der Unterlagen. Kein Ansprechpartner bei Fahrzuegrücknahme!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by KEVIN - 07 October 2017

" Very easy to get the best prices and book. Saves a lot of time hunting through individual rental companies and also you get discounts you weren't get otherwise. It's also easy to change bookings if you need to. "

" I can't fault the Keddy/Europcar desk at Pisa. Everything went smoothly. The staff were friendly and helpful. I especially like that they inspect the car upon return so you all agree that everything is in order together. So no worrying about charges appearing later. I would highly recommend Keddy at Pisa Airport. "

NAPLES, IT - Reviewed by EMMA - 13 September 2017

" Brilliant service delighted with the car "

" Fantastic prices and deposit was lowest I could find. Only complaint was the que at the counter but it really couldn't be helped. "

BERGAMO, IT - Reviewed by BRIAN - 11 September 2017

" There was no Keddy desk at Bergamo airport. I checked with customer services and some of the other car rental companies and nobody heard of Keddy. i went to the auto europe desk in the rental car park and I was told they only deal with sicily by car and my voucher was not valid with them. I called several of the phone numbers on the voucher and after waiting for long periods I was told to go to the Keddy desk - which doesn't exist. Eventually I overheard another tourist talking about Keddy and when I spoke to her she told me to go to the Europcar desk. Europcar was not mentioned anywhere on my voucher or on my emails. There is are no signs directing Keddy customers to Europcar. I wasted 90 minutes and phone credit. "

" as above "

MILAN, IT - Reviewed by EDWARD - 17 August 2017

" Currently given that my car was not there as confirmed by your web site and I was not looked after at all this was a very bad experience Your website confirmed my date changes but when I turned up there was no one to assist and I car I expect a full refund and will take this matter further with my lawyers , the European ombudsman and all social media platforms if I am not refunded - it was a disgrace I was left stranded with my family due to your website confirming the date change but not generating an e mail Please ensure my monies are refunded !!!! I will take this matter to the law media and public if you do not do the right thing Edward Cronnelly "

" The First Lady I dealt with in Keddy : Europecar in Linate Milan was very rude and most unhelpful One of the other younger girls tried to assist but to no avail I was stranded with my family - totally unacceptable "

FLORENCE, IT - Reviewed by DEAN - 09 August 2017

" A Charge of ?705 has been added to my credit card bill but I have not received any feedback as to why I was charged this amount. A simple email would suffice. Perhaps someone from Auto Europe would have the courtesy to contact me and tell me why? This is extremely unprofessional and unacceptable. Very annoyed. I will be taking further action. "

VIAREGGIO, IT - Reviewed by JORIS - 30 July 2017

PISA, IT - Reviewed by ROBERT - 21 July 2017

GENOA, IT - Reviewed by CHARLIE - 09 July 2017

MILAN, IT - Reviewed by VASILY - 09 January 2017

ROME, IT - Reviewed by PETER - 24 November 2016

" As I advised by email, all I wanted was a clean car with no damage. As you can see from my purchase I paid 3 times the price that I could have got a small car for, but as I was meeting with business colleagues I was keen to impress. The vehicle I got had 6 pieces of damage and was absolutely filth inside and out. I learned later that Eurocar have no water on site. I will not be using Auotoeurope on my next trip. "

" Absolutely useless! No water at there site hence they have no way cleaning a vehicle. Keddy is operated by Eurocar. If you want a decent car hire company at Campino, Rome, use Hertz. Actually cheaper to go direct to Hertz! "

ROME, IT - Reviewed by CARMEL - 08 October 2016

" would have appreciated knowing that Keddy desk is the same as that of EuropCar, as I thought I had to go to another terminal at pick up. There is no Keddy sign within autorental T1 buidling. "

" would have appreciated a hard/soft copy of the vehicle return verification, as on return at Fiumicino airport, it was claimed that system is down. at this point in time i still have none, although i was given a verbal OK from receiving EuropCar attendant. "

PISA, IT - Reviewed by KEVIN - 26 September 2016

" Very easy website to use and you have a choice of companies and prices to work with so you can research the best options for you. "

" Everything at Keddy went very smoothly. The only issue was that the Keddy desk is the same as the Europcar desk and the Keddy sign was very small and behind the counter so I wasted a bit of time collecting the car because I was in the wrong queue. But other than that all was excellent. I mostly liked the fact that someone was there to check the car in upon return. I've rented cars in Italy for the past 10 years or so and often you simply leave the car in the lot and drop the keys inside at a desk. Somehow this feels less comforting than someone saying: everything looks good please sign here. "

NAPLES, IT - Reviewed by DENIS - 01 August 2016

" Nightmare scenario. Keddy was represented by Europcar. No Fiesta and I was offered Citroen C1 which I refused to take as it was a smaller class. The girl insisted she had nothing else and then said that a Yaris Hybrid was available but it wd cost an extra €5 per day. I reluctantly decided to accept it and objected to having to pay extra. The car had a damaged rear bumper, dented wheel arch and other damage so I refused to accept it. Eventually another yaris offered. €5 extra per day also because GPS. I object to this charge. On return extra payment demanded because of scuff marks to bumper. Wife photographed car before journey commenced so we cd prove damage done prior to me taking car. Never again Europcar. "

" I had bad experience with Europcar in Brittany. I returned the car and was told everything was ok. Later they billed me for an extra €48 for damage which I had not done. It took two months before I got a refund. I have used Auto Europe in booking car with Avant in Dubrovnik and everything went very smoothly. My advice is delete Europcar and Keddy from your supplier list. "

PISA, IT - Reviewed by JOHN - 27 July 2016

" Simple booking system / rate comparator. But I had a negative experience with card hire firm Keddy. "

" Car had minor scrape on alloy and some scrapes underneath front bumper. I felt Europcar were aggressive in their charging 675 Euro because they wanted to claw back the money lost on 'discounted' Keddy rates. In short - it felt like a scam. I will not use Keddy/Europcar again. "

MILAN, IT - Reviewed by PAUL - 15 July 2016

" Location of Keddy counter within Europcar was not well advertised. "

BARI, IT - Reviewed by JOHN - 14 September 2015

" Have used Auto Europe before and very satisfied with service and price. "

" It was a little confusing - we queued at the Auto Europe desk - but were then directed to Europcar - otherwise the service was very satisfactory. "

PISA, IT - Reviewed by SOPHIE - 30 August 2015

" Mainly good response to queries, but sometimes not very clear responses and sometimes very delayed. "

" Keddy didn't exist, it was Europcar. And they very aggressively tried to upsell insurance by alarming me. "