INTERRENT ITALY Car Rental Reviews

MILAN, IT - Reviewed by ALEXANDRU-MIHAI - 06 December 2022

" Interrent is not good. "

" Altough my rental started on nov26th and i was traveling to the Alps, the car had summer tyres and the snow chains were provided only after i insisted about needing them. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ROME, IT - Reviewed by PETER - 01 October 2022

" Auto Europe booking system was easy to follow but closing time of Internet office not highlighted "

" Our flight was delayed by two hours and when we arrived at Internet/ Goldcar the office was just closing 22.00. They informed me had I been five minutes later I would have had to wait until the following morning to collect a car! This was only in the very small print and not acceptable at an International airport! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by ANN MARIE - 26 July 2019

" Autoeurope is fine but interent counter staff not. "

" My main problem was with the attitude of a male staff member ..he actually said that if people went for the cheap rental car and then expected a Mercedes! He was dismissive and implied we were cheap.....what did we expect if we chose a small Internet car? This was in sharp contrast with the previous rental, also from Interent at Ciampino, where the counter staff were extremely pleasant and courteous (the pick up was nearer the airport). The lady this time was courteous but cold as ice! We do look for the best deals and are usually happy to take the economy cars as we are on a budget...as many people are. You need to value all customers equally, even old and budget conscious! The only problem with the car was the air conditioning which was sometimes not effective. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CAGLIARI, IT - Reviewed by GONZALO - 21 July 2019

" no "

" a) serviced by goldcar ( which i dislike) not by interrent. Apparently tjey are merging but impossible to know that when you book) b) petrol tank not full. Guy says is a fault indicator ! Basically they didn't seem to give a damn "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 3

PISA, IT - Reviewed by PAUL - 20 July 2019

" See above.. "

" Staff very poor and nobody available when returning car to check. Car desk was closed when returning car. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by DAVID - 16 July 2019

" Dont use interrent "

" Interrent went to great lenghts to sell me ove priced excess insurance including tellng me that my credit card failed and I would need to pay for the exess insurance on my debit card. They really unfriendly and i felt they were out to rip me off "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MALCOLM - 14 July 2019

" A lot of staff training needs to be done. Drop off signage needs to be improved "

" Firstly a very hard sell to take out insurance. A bus ride to pick up point. Bus driver said he didn't know where inter rents plot was! Leaving back vehicle was a nightmare. Inadequate signage. Arrived at inter rent depot but on the wrong side of the wire fence. Staff most unhelpful. Finally arrived at correct spot. After a brief check on car "all ok" you have insurance of course. When I said "no" a detailed check followed! I then had to ask for a confirmation receipt. Very unhappy. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by DAMIEN - 14 July 2019

" As above for Interrent- Re: Auto Europe- I have used your service a number of times and this is the first time I have really had an issue with the rental. The fact that it is not always clear until you book/ pay for your car who the rental company is may change my mind going forward whether to book direct or auto Europe, however, price will also dictate who I go with. I will say that the rental on this occasion wasn't too dear- I did however book nearly 9 months in advance and paid in full upfront so I'd expect some value for that but would I have paid more to be closer to the airport, for a quicker turn around at the desk and for the car to be clean, tidy and without all of the above- more than likely "

" I'll start by saying the staff at the desk were very friendly and this feedback does not reflect on them as such. There were however a number of issues; 1. We had to wait over 45 minutes to be served/ recieve our keys. There was three people in the queue ( not a large no.) and everyone seemed to have pre-booked but it still took over 45 mins before we were processed- I believe this is way too long to expect people with kids etc to wait after a flight- the system needs to be reviewed. 2. The location of the rental parking- parking for Interrent is not with any of the other rental companies. I have rented cars on a number of occasions at Bergemo and found that Interrent is way too far away from the terminal- or the transport to it needs to be improved. On the journey to the vehicle it took approximately 30 mins from the time we began waiting till when we were dropped off & when we were dropped it was another walk ( no signs anywhere) to the carpark. It was on the return journey that were directed to a bus stop directly opposite Interrent which was closer- why can't the bus drop here? On the way back it took again 30 minutes from the commencement of our wait until we arrived at arrivals- not good enough.- all the other rental companies are a short walk from the arrivals hall. 3. The vehicle- we got the exact type of vehicle which we booked- Excellent, however it was filthy- there were stains on the seat, a lot of dust in the cockpit area, the car had not been washed and there was loads of dog hair all over the boot- this was more annoying as both of my children have asthma and it was a concern for me. There was a lot of damage on the vehicle which was not recorded which I had to bring to the attention of the staff ( who were very helpful)- the only door lock was damaged and the key would not manually open the car so if the battery went dead in the key or car we would of been locked out. Also the car was missing a front hubcap which made it looked realy unkept- I suggest something as simple as getting a hubcap fitted should be along with the lock issue prior to rent. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 4

MILAN, IT - Reviewed by NERIJUS - 07 July 2019

" Everything great about autoeurope "

" Vehicle was "new", but full of cigarette smoke and with dirty extetior. Checkout process was awful as parking ticket for coming back to garage was not working, staff was not helpful "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by ARLENE - 28 June 2019

" No problems with the car and easy pick up and return "

" Very happy with the service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by NEIL - 27 February 2019

" What you get is not always what you think you have purchased, in my experience. In terms of car, company, details. "

" It is strange that Interrent is at the same desk as Goldcar and Rhodium. The staff member serving me was not very friendly. He also lied about insurance. That is typical of Interrent and car rental in general, though. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 2

TREVISO, IT - Reviewed by PETER - 04 February 2019

" All ok "

" Quick processing in and out "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by JOLANTA - 08 January 2019

" I've been renting a car through your company for several years and always get good prices "

" I am very dissatisfied with the attitude of employees 1. Required to pay 20 euros for a car with a diesel engine - despite im not having chosen it. The employee said, that not available car with a Gasoline Engine and forced to pay 20 euros. 2. Car with many damage and dirty. 3. I asked to replace the car I received with the answer that no other is available. 4. Finaly the car was replaced, but it was dirty and was not a window "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MILAN, IT - Reviewed by MARCO - 08 January 2019

" Auto Europe is great. Excellent customer service keep tou updated all the time and also communicsting over the phone to make sure you are fully aware of any changes or imoortant info related to your booking. Thank you!!! "

" The experience overall has been very good. The new in airport office and car park is great. Personell are efficient and helpful. The only negative bite is about the car: loads of medium body damaged, boot cover missing, very dirty outside and just decent insiede with smell of cigarettes. Windscreen water missing which is not ideal if you pick up the car in the evening with two children and don't kbow where to stop to refill to continue a seafty drive. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CATANIA, IT - Reviewed by KEVIN - 14 December 2018

" I have been hiring cars with AutoEurope for a number of years, but I can safely say this will be my last time. After the way we were treated by your 'partner' Interrent I will be sure to never avail of your services again. "

" I will not be using this service again. This company is set up to con its customers with the only view of extorting money. We arrived to pick up the car and there were long queues, by the time we finally got to the counter we were told that because we were late (we queued for over one hour) the booking was no longer in place and we'd have to make a whole new reservation (even though our original reservation was already booked and paid in full). I asked to see a manager and was told there was nobody around. I explained the only reason why we were 1 hour late is because we had been queuing and we were told it didn't matter. Next, the operator pulled out some leaflet showing Interrent terms and conditions saying if the pickup took place after 50 minutes from the time of pick-up specified in the voucher they reserved the right to cancel the booking. I argued that I had accepted AutoEurope terms and conditions rather than Interrent ones, but was told to either pay up or to go somewhere else. I am extremely annoyed at this disservice. We had to pay for a whole new reservation and we effectively paid double for our car. What Interrent had done is illegal, immoral, not to mention criminal. This experience put a terrible start to our holiday and I will never use Interrent and AutoEurope again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by NOEL - 14 October 2018

" I took out full insurance at the pick up counter and a deposit of €150 was taken from my credit card. While I only returned the car with a half tank of petrol I still have not received a credit for the balance of my deposit. Can you please check for me why it is taking so long. Thank you "

" See Section 5 below "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by SHANE - 27 September 2018

" Poor "

" Car was ok, staff not great. Was not aware the location was outside airport. Was charged 45e after the rental. No idea why. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 4

BERGAMO, IT - Reviewed by JOHN - 19 September 2018

" all went well. "

" no problems. good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by VIDMANTAS - 16 September 2018

" Received a car with some minor scratches, so I was a bit worried if this will not have an affect in my drop off moment. But it was accepted as a car with no damage. "

" Fast pickup and dropoff service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BOLOGNA, IT - Reviewed by DECLAN - 02 September 2018

" Please see above. Inter rent said it was nothing to do with them and we could not contact Auto Europe. Customer welfare was at the bottom of the list. "

" We went to collect our car and it was dirty, smelly and seats were all stained. When we asked for another car as this was not satisfactory we were told there were no other cars. We spent an hour trying to contact Auto Europe and phones kept ringing off. Finally we got another car, smaller than we had booked, and had to take it in order to head to our next destination. The whole experience was totally unsatisfactory and poorly handled. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 1

CAGLIARI, IT - Reviewed by MARCO - 24 August 2018

" Terrible experience , I hope fix this issue this week "

" The company give the car that I paid to someone else . This because the flight was delay and I paid over charge other car but there were some cars available in box park of "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by LAMBERTO - 24 August 2018

" Smooth "

" All very good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VERONA, IT - Reviewed by SIOBHAN - 14 August 2018

" This was by far the worst car rental experience that I have had and I will be renting directly with more reputable car rental companies in the future. "

" I have rented a lot of cars over the years and understand that there are often difficulties but this was by far the worst experience renting a car that I have ever had. Our flight was delayed by 40 minutes and then we had to queue for another 20 minutes making us exactly 61 minutes late which meant our car rental was cancelled and we had to pay again. The terms state the car will be cancelled if 'late' it does not state a time. The person at the counter, Paula was rude and extremely difficult to deal with. She then told us our car was in space 10 - which it was not. We tried pressing the 'unlock' button on the key to find the car but this did not work so we had to go back in to her. She said the key unlocking only works if unlocking the car via the door as the key was not working and gave us the registration. When we were returning the car there was no where to park so we just had to leave it and return the key. I will NEVER rent via Auto Europe or with InterRent ever again after this experience and will be letting others know also. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by CHRIS - 11 August 2018

" I had the most terrible car hire experience in years ... I have used auto Europe for my last 10 car hires ... never again !!! It's complicated to explain but if a senior manager reads this ' which I doubt please call me on +353878122240 and I will give you all the scamming details of inter rent ! I will be posting publically about both your companies and ensure everybody I know will never rent a car from either of you.... totally dissatisfied ... Chris O Neill "

" I have had years of trouble free car rental around the world until now ... the biggest scam car rental company I've come across since I started driving and I will tell everyone I know about it and auto Europe failings too . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by LIAM - 05 August 2018

" I hire approximately 5 cars/ year. I will never use interrent again. I went next door to a different car hire company an had no problem using my credit card as they inputted the credit card manually. "

" Arrived at airport, phoned the no. on the voucher, no answer. Phoned several times no answer, had to get a taxi to pick up point €30. Asked for refund, was told it was a broker problem, no refund. Proceeded with booking, I didn't have pin for credit card and they wouldn't input credit card manually unless I paid €120 extra for full insurance. I have my own insurance so wouldn't pay. I didn't take the car an lost my deposit €39 +€30 taxi fare. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VENICE, IT - Reviewed by CHRISTINA - 27 July 2018

" I paid €6 extra for cleaning inside and outside of the car but when I picked up the car the back seats were dirty and the outside of the car was not clean. "

" I would like if you had made it very clear prehaps in a separate email about the location of your office away from the airport and the arrangements in getting the shuttle bus to the pick up area and clear directions to the area to meet the shuttle. I spent 1 hour trying to call your office on the number provided. I was then transferred to another office after some time I received an automated message. I could not hear the directions to get the shuttle bus. I tried to call the office 4 more times. I eventually met another couple with the same confusion as myself. And we followed other people meeting their shuttle bus. A separate email containing this information would have been a super help. I was 1.5 hrs late picking up my rental car. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

ROME, IT - Reviewed by MARK - 15 July 2018

" Besides the above all was fine. "

" A bit of friendliness from the staff ( outside the office) would be appreciated. They were a bit gruff. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PETER - 23 October 2012

" Very user friendly process. Even for making amendments to the rental period. "