HERTZ ITALY Car Rental Reviews

BRINDISI, IT - Reviewed by PETER - 12 September 2025

" i have found dealing with Auto Europe generally to be very satisfactory over a long number of years. "

" This experience was good but has not always been in Italy, both in Fiumicino and Termine station in Rome "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by RICHARD - 18 August 2025

" Excellent service "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by PATRICK - 26 June 2025

" Excellent overall experience with Hertz at Bergamo Airport rental. Both on pick up and drop, two female staff members were exceptional, highlighting minor scratches and recommending photographing and video car. Hertz forwarded detailed photographs of scratches by email on pickup. On drop off, car was fully checked and signed off by staff member. Car was only a few months old. "

" Excellent overall experience with Hertz at Bergamo Airport rental. Both on pick up and drop, two female staff members were exceptional, highlighting minor scratches and recommending photographing and video car. Hertz forwarded detailed photographs of scratches by email on pickup. On drop off, car was fully checked and signed off by staff member. Car was only a few months old. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PETER - 11 September 2024

" per 3 above "

" All was good but car was not ready for nearly 2 hours after appointed time and they tried to upsell a bigger car at an extra €35 per day though they were at fault. Also lied to us. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by JOHN - 08 July 2024

" Awful experience in a packed airport in over 30 degrees heat. Charged extra, can you please investigate and get back to me. "

" I was charged an extra 360 euro as they said I wasn't fully insured even though I took out full cover with yourselves, I have emailed you to investigate same. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by LUCIANO - 15 January 2024

" unsuitable vehicle "

" inadequate vehicle safety conditions. Flat tires and lack of mandatory snow chains on board "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by CATHERINE - 05 November 2023

" THANK YOU "

" THANK YOU "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JAMES - 30 October 2023

" see 3 "

" EV was new to me could have had more info re charging and locations "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by TOMMY - 06 October 2023

" Excellent experience overall. I will definitely be recommending Auto Europe to my friends and contacts. "

" We dealt with 2 very helpful and pleasant guys when picking up and dropping off. There was no attempt made to take any extra money from us. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by LOUISE - 26 September 2023

" very easy to use "

" car drop off was under staffed at the time of return.. Unable too review car return with hertz staff and close contract. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JOHN - 26 August 2023

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by CATHERINE - 13 July 2023

" I've been using auto europe for many years now. Excellent service and peace of mind "

" Efficient, pleasant desk staff, clean car, no delay "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by STANISLAV - 28 June 2023

" What you buy is different to what you get, that's the problem of the majority of rental companies. "

" They sell you services you don't want without telling you. Unfair, as the other companies. Sadly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by MARIE - 21 June 2023

" When we returned the car the Manager, Enzo was extremely helpful so much so that we tried to give him a tip which he refused. I rarely go to the trouble of making comments but I feel the service we received from Enzo deserves to be recognised. "

" We collected our car from Hertz desk in Naples - very efficient staff and we were happy with the car and the price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by PAUL - 27 May 2023

" Above "

" Total up sell Insurance unclear No instructions on how to operate car Closing out with car was no information given Bill / invoice totally not transparent "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by EUGENE - 11 May 2023

" Better signage for pick up and return at the airport would be helpful "

" When returning the car at Naples airport Enzo a great ambassador for your company. Efficient and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ANDREI - 19 September 2022

" staff very friendly "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by PAUL - 19 July 2022

" it was good "

" Overall experience was good, although we were waiting at the desk to pick up the car for at least 45 minutes to 1 hour "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by IVAN - 13 March 2022

" Auto Europe may give you a good price but are not available once they take your money, you are left at the mercy of which ever rental company you get put in contact with. Avoid Hertz Bolonga at all costs. "

" Counter in Airport closed, One staff member in car park working limited hours trying to cover everything. Always trying to up- sell. Then I get charged an extra €76.97 on my visa no reason given ??? After 25 years hiring cars across Europe I will never use this company again, Avoid them at all costs. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by FAUSTO - 08 September 2020

" Strange times "

" Car had 45k+ km, sold after our trip. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BOLOGNA, IT - Reviewed by STEFANO - 18 September 2019

" Everything was good...we had a problem with the child seat and the staff was very helpful "

" Everything was good...we had a problem with the child seat and the staff was very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JARLATH - 12 August 2019

" I would definitely use autoeurope again but would not choose Hertz. "

" Two hour wait for the car after having booked in advance. Staff were not at all helpful. Very rude and no information provided, "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PISA, IT - Reviewed by CATHERINE - 12 July 2019

" Efficient service. The car I received had some small damage but but this was pointed out and a picture of the damage was emailed to me that evening. Only thing was the car had not been washed when we collected it. "

" Very pleasant counter staff at pick up even though it was late in the evening. No delays "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by PADRAIG - 01 May 2019

" As above "

" Very efficient and friendly staff . Excellent service ij ce "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by MICHAEL - 04 January 2019

" Overall happy "

" Car bodywork was damaged prior to pick up without explanation "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by SEAN - 06 August 2018

" Fumichino Airport seems to be in a state of confusion at present but I realise that is neither the fault of Hertz or Auto Europe. It does impact on the experience though. "

" The Hertz desk in Rome Airport was extremely busy and we spent the best part of two hours before eventually driving away in the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by SHANE - 04 August 2018

" Highly likely and already have recommended Hertz for car hire "

" Despite a very very busy day I was dealt with most professionally and a great welcome. Excellent excellent staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by LAJOS - 14 July 2018

" Did not understand why the deposit did not come back. "

" We still did not get the deposit back to the bank card we privided at the rental point. Please arrange for us to get it back asap. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by MARK - 10 July 2018

" I would use Auto Europe again due to pricing and availability but found the experience with Hertz unhelpful and off putting. "

" The car provided was not as expected and very unsuited to our needs with tiny bootspace making it awkward. The aircon was also not efficient at all. We received a lancia ypsilon model of car rather than a fiat and found it lacking in power and not a comfortable drive. Staff at puck up were rude and unhelpful when asked about the change. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

VERONA, IT - Reviewed by ALAN - 14 June 2018

" My only problem is if something happens to the car (particularly something small) and charged eg. €300-400. The hassle to get the money back with the excess in needing all conditions listed in terms & conditions eg. police report etc is very offputting. "

" Very Good. Their local charges are excessive ( excess reduction ) and therefore we took out AutoEurope SuperCover option (this has a few issues for me though) "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

VERONA, IT - Reviewed by CIARAN - 12 June 2018

" issue was not with hertz but Auto Europe. booking allowed named driver to be different to credit card, but then would not accept credit card if second driver or named drivers visa debit. car could not be rented nor was refund given. "

" n/a "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARI, IT - Reviewed by MILANA - 06 May 2018

" Everything went smoothly "

" Very pleasant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MARGARET - 01 May 2018

" The Hertz counter staff should only allocate 15 minutes to 30 minutes maximum to each person collecting car. I witness people taking up 45 to 50 minutes with some people to process their car collection. The wait time far too long, in my case nearly 3hrs from the time I collected my ticket. This is not acceptable for a premium brand such as Hertz!!!!! "

" Arrived at Bergamo Airport and had to wait 3 hrs before I received my car. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by DONAL - 02 February 2018

" Car was not left in designated spot had to spend some time locating it,very annoying.t While refueling the vehicle a mechanic noticed that the tyres were worn and that the tyre pressure was half the required safe amount as this was just before I returned the car means that I was driving an unsafe car for the whole period of rental,this disregard of safety put myself and my entire family at risk which is totally reckless. The car I booked was an opel insignia estate I was initially offered an alfa romeo saloon which was totally unsuitable and I was then offered a audi A4 estate which was an improvement but was too small for 5 adults plus luggage.The service was friendly but very slow despite the fact that I registered my details on line. "

ROME, IT - Reviewed by FAUSTO - 18 January 2018

CATANIA, IT - Reviewed by BERNARD - 27 November 2017

" good "

" great "

BERGAMO, IT - Reviewed by BARTOSZ - 20 October 2017

NAPLES, IT - Reviewed by MARIUS - 12 October 2017

" We rent a car from September 28 to October 8, and still waiting our reserved 200 eur. Car is unbroken, we made a photo before rent and after, because we know about cheatings especial in Italy. We are still waiting our money, so yet our feedback is negative, maybe it will change. "

COMISO, IT - Reviewed by NICHOLAS - 18 September 2017

" Great rate and discounted when the car was cheaper a week later. "

" We rented from Hertz and were given a firelfy car. We arrived late anight and my wife was three months pregnant so I was eager to get to the hotel. On inspection of the car we found it had a number of scratches and also a wing mirror held together with tape. Also the car smelled of smoke and felt like a work vehicle. I decided to take the car as i knew we were not planning on large drives. Also there was a number of people collecting cars and I didn't want to wait any longer. "

ROME, IT - Reviewed by FAUSTO - 07 September 2017

ROME, IT - Reviewed by PATRICK GERARD - 05 September 2017

VERONA, IT - Reviewed by JOHN - 28 August 2017

NAPLES, IT - Reviewed by DMITRIJS - 01 August 2017

" Because of travelling of 6 people and some luggage I ordered Ford Galaxy (7 seats car) . Upon reaching Herz i was given Ford C-Max. never seen that car inside - after trying to pack, figured out this is 5+2 car w/o any luggage space. Returned to Herz - asked why is small car in place of Galaxy. I have 2 options then - opel vivaro (huge bus, totally not for small roads) vs opel zafira - same 5+2 seater, but a litle bit bigger. This was sad, but we chose Zafira. Also we needed child seat, which rent for 7 days was 140eur like for a new one to buy (last year in Italy for 10 days we payed 50EUR for that in different company). But Herz after all the mess with car size gave child seat for free. "

OLBIA, IT - Reviewed by GERARD - 17 July 2017

" Very easy to deal with "

COMISO, IT - Reviewed by MICHAEL - 06 July 2017

ROME, IT - Reviewed by MICHELLE - 26 June 2017

" the employee tried to frighten me into taking their excess insurance even though i had my auto europe insurance. He said" that's fine, but they are very difficult to claim from if anything goes wrong" The Car I received was a good car and we had no issues with it - it was just the attitude of the Hertz employee that bothered me. "

CAGLIARI, IT - Reviewed by KESTUTIS - 07 June 2017

" I've got new taxes in rent office (booster, add.driver) and the super insurance was expensive. Angry that can't see all of taxes when booking a car. "

" I've got new taxes in rent office (booster, add.driver) and the super insurance was expensive. Angry that can't see all of taxes when booking a car. The car was really good and new (C-Max with only 5500 km) "

MILAN, IT - Reviewed by JOHN - 06 June 2017

" I was mislead into signing two excess charge waivers at additional expense "

CATANIA, IT - Reviewed by DMITRY - 19 May 2017

" 1. There was no car available at pick-up time. I had to wait for more than 3 hours to get a car. 2. After car return I was charged without notification additional 30 euros. 3. Absolutely no response from customer support. I've written several letters to Hertz customer service to get more information about their unauthorized transaction, but there's still no reply (a week has passed). "

VENICE, IT - Reviewed by OLGA - 11 May 2017

CATANIA, IT - Reviewed by DONAL - 20 April 2017

BERGAMO, IT - Reviewed by JAMES - 08 February 2017

" Site is easy to use and I could repeat. No option was available however to add extra driver or select winter tyres which is what we really wanted (rafter than snow chains) so we opted for an SUV. See below "

" While I don't believe I have ever managed to receive the example car when making a booking in this case we opted for an SUV (example car was a jeep renegade). We received an Opel Zafira instead - which is not an SUV. When driving up mountains in winter ( which we told the hertz people at desk we were doing) it is definetly not the same. we were simply told however it is the same class. What is expectedly disappointing is that we did not choose the cheapest supplier but instead the one with the best rating. "

VERONA, IT - Reviewed by JOHN - 28 October 2016

" My car was not cleaned prior to pick-up. The windscreen was greasy and there was not one drop of water in the windscreen washer. I mean not one drop so no one can claim that they thought it contained water. I had to get water and washing materials from my hotel to "

CATANIA, IT - Reviewed by JOHN - 24 October 2016

" My drivers licence was stolen the night before our flight to Catania. Upon arrival at the Auto Europe desk in Italy, we tried to use my wifes full license to rent the car and were told we could not do this and that we would still be charged the 300. Disgraceful! "

" My drivers licence was stolen the night before our flight to Catania. Upon arrival at the Auto Europe desk in Italy, we tried to use my wifes full license to rent the car and were told we could not do this and that we would still be charged the 300. Disgraceful! "

PALERMO, IT - Reviewed by LIAM - 18 October 2016

" Excellent service and price "

" At the time of collection the lady on the desk could do with a course in customer service. On the contrary at the time of return the lady at the kiosk was extremely courteous. "

PALERMO, IT - Reviewed by MAUREEN - 02 October 2016

" I had no problem with Auto Europe. The problem I have is that they advertise one car type, and then substitute an alternative within their definition of similar class. I would never have booked a Fiat Panda. "

" I booked an Opel Corsa Automatic/ and was given a Fiat Panda which they say is a similar car, but definitely not as good. The air conditioning was totally useless, if it existed at all. It did not have climate control, just an ordinary heater. We did not find it comfortable for long journeys. I have driven the Opel Corsa before, and it is a far superior car. "

BERGAMO, IT - Reviewed by DAVID - 21 September 2016

" I have used Auto Europe a number of times and have not had any problems with them. I would have no problem recommending them to a friend. "

" At the time when i was collecting the car the Hertz staff member brought to my attention that there was a charge of ?92.16 if the car was returned empty of fuel. I told her i would be returning it full of fuel (which i did) and she said that would be ok. Then to my shock and surprise on Monday 04/07/2016, i notice that hertz had charged my credit card for ?92.16. This is not what i had agreed with them at any time in my meeting with the Hertz staff member. The Hertz staff member also tried very hard to sell me excess insurance i explained that i had super cover with Auto Europe. I eventually had to insist that i did not require any insurance. "

BERGAMO, IT - Reviewed by ARISTARCHOS - 18 September 2016

" I asked for manual car, but they gave me automatic. They told me that they didn't have one. "

NAPLES, IT - Reviewed by MICHELE - 29 August 2016

" Everything worked fine. What is surprising is no company has fees for long term rentals. I rented the car for 60 days I would have expected a much higher discount whereas I ended up paying the same as if I rented the car for a week. "

" Everything worked fine. What is surprising is no company has fees for long term rentals. I rented the car for 60 days I would have expected a much higher discount whereas I ended up paying the same as if I rented the car for a week. "

BERGAMO, IT - Reviewed by PHILIP - 28 August 2016

" Would be better to have one office situated at the car park. "

PISA, IT - Reviewed by PATRICK - 10 August 2016

" Really very happy with the deal you managed to broker for me. Look forward to dealing with you again & again. Would certainly recommend your service to family & friends. "

" GREAT Service friendly staff no time wasted quick transaction and on our way "

GENOA, IT - Reviewed by BERNADETTE - 04 August 2016

VENICE, IT - Reviewed by UMBERTO - 27 July 2016

" the parking at the airport is a nightmare, I have to walk twenty minutes in a nowhere area without a clear indication under the sun with the luggage and so on "

ROME, IT - Reviewed by AIDAN - 18 July 2016

" Excellent service "

" It took the Hertz people approx. 1 hour to serve 6 people in the queue in front of me on Sat July 2 early afternoon - an extremely frustrating experience. There were 3 to 4 people behind the desk - one lady served 1 customer during this time, then put her hand up to signal she was not serving any more people, and spent the rest of her time looking at her screen. The process this office uses seems antiquated - a lot of paperwork and copying/faxing going on. In addition, the attitude seems to be poor - slow pace of work with little enthusiasm. When I eventually got to the desk I was served reasonably efficiently, but I felt extremely frustrated by the whole Hertz experience. To make matters worse, they have some operational excellence awards "

ROME, IT - Reviewed by DARIA - 09 July 2016

" Had a bit of a mess up with my reservations resulting in 2 reservations being made at once, money charged for both, later refunded but Autoeurope made me go through unnecessary complications. "

" Crazy insurance charges at the place of pick up - 1.8 times the amount of the whole rent itself!! "

COMISO, IT - Reviewed by RICHARD - 14 June 2016

" While I was satisfied with your rates and service, the car hire provider hertz Comiso you host was less than reputable in my experience "

" Hertz at Comiso seemed disorganised when I collected the car. hertz delayed the return handover by minutely analysing the car despite our need to catch our flight and decided that 3 minor marks on the rear bumper constituted a fee of €450 to repair. "

MILAN, IT - Reviewed by FRANCIS - 06 June 2016

" It was not made clear I would need 2 credit cards to receive the car I had booked "

" Staff were very helpful, but the process was very slow "

NAPLES, IT - Reviewed by BRIAN - 06 June 2016

" V good "

ROME, IT - Reviewed by SHIJUKUMAR - 13 May 2016

" I booked 2 day in Rome with refundable excess with supercover. But gave me the voucher only basic cover with hertz. Cost me another 60 euro supercover with hertz in desk. Auto Europe gave only 79 euro out of 110.01 to Hertz which I have paid during booking. ( around 30% commission). They have added 23% vat on all the charges. Finally I have paid 279 for my rental instead of 110.01. Very disappointing. "

ROME, IT - Reviewed by MATTHEW - 04 May 2016

" Generally positive "

" I was disappointed with the Hertz product in that the car was badly marked and damaged on multiple points across the vehicle. So much so that it was difficult to log them all on the damage sheet and the staff were quite blaze saying it was up to me to note all the damage (much of which the dispatcher had not noted on the contract) to avoid being charged on return. it made the hire process quite drawn out and stressful, not what i would have expected from Hertz! "

ROME, IT - Reviewed by RODOLFO - 16 December 2015

ROME, IT - Reviewed by PETER - 03 December 2015

" If my next car hire experience in January 2016 is as good as this one I will certainly be a regular returning customer. "

" A local office is only as good as it's local staff. In this case they were good humoured, courteous and efficient. One could expect no better. "

BERGAMO, IT - Reviewed by EVALDAS - 09 November 2015

COMISO, IT - Reviewed by IAN - 25 September 2015

" Herta say I damaged their car when it was already damaged when I collected it. You may use my full name. "

COMISO, IT - Reviewed by NOEL - 19 September 2015

" Easy to use website. No problem changing car-hire company when requested. Easy to contact via phone. "

" Collected at accommodation rather than airport at no extra cost. Responded promptly when car suffered flat battery. Quick and easy processing of paperwork at end of rental. "

ROME, IT - Reviewed by RICCARDO - 29 August 2015

BOLOGNA, IT - Reviewed by MARK - 12 August 2015

" Had auto Europe documents but had hertz in small print??? "

" Perfect "

BERGAMO, IT - Reviewed by DONAL - 28 July 2015

" Due to a family bereavement we'd to cut short our holiday so we only had the car for 1 day before having to return the car back . However we are being charged for 10 days hire . I feel this is very unfair in light of the circumstances we found ourselves in . Very difficult to contact Auto Europe , no answer on the 1800 number and email response has been terse and short in that they are stating no come back due to terms and conditions . "

ROME, IT - Reviewed by CATHERINE - 22 July 2015

ROME, IT - Reviewed by JOHN - 06 July 2015

" i have used autoeurope twice recently and service very good no issues with them "

" i booked hertz because i thought they would be better than firefly etc but no, car not checked before me i noticed some issues and reported them and they found more after i returned the car of, scratches i hadnt seen. it shouldn't be my job to check a car, i have used europcar recently and all damage was noted at the start. i am expecting a big bill from hertz, sadly. "

BERGAMO, IT - Reviewed by MARK - 04 July 2015

CATANIA, IT - Reviewed by BRENDAN - 29 June 2015

" look at they way things are explained by your local dealer "

" i asked for extra driver explained that i had full insurance and did not need any extra i asked to pay for it before i took the car and she said no i pay on return. they blocked €400 euro on my card i asked why they said it was for extra driver i said that i only have to pay 90 plus tax for the driver they said yes. when i returned the car they charged me 298 this was for the driver plus insurance which i had told them i did not need if i was allowed to pay at the beginning this would not have happened. i feel that the girl new this that is why she would not let me pay. i have always used HERTZ but don't think i will use them again. Regards A disappointed Brendan Daniel "

COMISO, IT - Reviewed by ANN - 16 June 2015

" Car was not at airport as stated on web site there was a lot of confusion which left people late getting the car although the staff very very helpful. "

TAORMINA, IT - Reviewed by MARIAN BERNADETTE - 30 May 2015

" Efficient and good value. Second driver should be included free. It can make driving safer, so should not cost extra. "

" See above re second driver. "

TRIESTE, IT - Reviewed by PETER - 04 February 2015

" Excellent car hire booking "

" Excellent service from Hertz including an upgrade to a superior car which was greatly appreciated in the bad weather conditions "

TRIESTE, IT - Reviewed by PETER - 04 February 2015

" Excellent car hire booking "

" Excellent service from Hertz including an upgrade to a superior car which was greatly appreciated in the bad weather conditions "

LAMEZIA TERME, IT - Reviewed by PATRICK - 26 September 2014

" Autoeurope provided me with a great deal which was far better priced than that available from the rental providors. "

" Hertz should check their cars for cleanliness and condition much more closely before handing the keys over to a customer. "

BARI, IT - Reviewed by MARTIN - 14 August 2014

" the rental was hassle free.the car was in mint condition "

" the rental was hassle free.the car was in mint condition "

ROME, IT - Reviewed by FERGAL - 22 July 2014

" be great to have option to book exact car type "

BOLOGNA, IT - Reviewed by JIM - 22 July 2013

" My experience with auto Europe was very good - as always. My experience with the rental company less-so. "

" Shocked by the quality of car Hertz supplied. VW Golf with 70K kms in very poor repair. Engine failed within 24hrs and went into limp home mode. Hertz very unhelpful with replacement. Required that I drove (at max 50 KM/h) to the nearest airport. And then tried to downgrade us from a Golf to a Punto. After 4hrs of travel / waiting we got a similar class car (Brava) with 98K kms and some frontal damage which they insisted was cosmetic (the front headlights projected very little light). Overall: We were made to feel like it was our fault / problem. I would not rush back to Hertz again. My previous experience with AutoEurope and Goldcar was so much better. "

PISA, IT - Reviewed by KIERAN - 21 June 2013

" "Wheel damage and windscreen breakage not covered but you can cover it for €6 per day" This is the sort of stuff we have to encounter when we rent in Italy. This should be made clearer at the time of booking. The staff try an sell us things we don't want: upgrade to BMW; extra insurance etc. We could have done without this sort of hassle. Also confusion over whether to leave back full or empty. Other than than it was an improvement on previous experiences with other companies Thanks you. "

" You have to be careful to get all the damage noted on the car before you start off. All pretty good though. Staff helpful and professional. "

BERGAMO, IT - Reviewed by BERNARD - 03 January 2013

" Always get the best prices available . "

" Cars may not always be in the condition you would expect from a big brand like Hertz. "

VERONA, IT - Reviewed by SERGEJS - 02 January 2013

" Close to airport building. Car recieved and returned very fast. Quality car. "

CATANIA, IT - Reviewed by MATT - 11 September 2012

" clearer directions to pick up point. "

" clearer directions to pick up "

VENICE, IT - Reviewed by BERNARD - 28 August 2012

FLORENCE, IT - Reviewed by MICHAEL - 21 August 2012

BERGAMO, IT - Reviewed by RUTH - 09 August 2012

VERONA, IT - Reviewed by MAXIMILIAN - 30 July 2012

" Yes everything fine except that when we returned to Verona at 5.15 pm the office was closed! We had great difficulty about where to park the car. The gentleman in the office in Verona, whom we met when we rented the car was very efficient and a thorough gentleman. "

ROME, IT - Reviewed by ANTHONY - 29 July 2012

" The lady we dealt with was more than helpful when we collected the car. Very friendly and professional 10 out of 10. "

BOLOGNA, IT - Reviewed by MARK - 23 July 2012

MILAN, IT - Reviewed by DECLAN - 03 July 2012

" Hertz service desk in Milan Linate Airport extremely helpful and informative. Only issue was not enough staff to deal with customers and had to que for 30 minutel approx before being dealt with. Two members of staff on and five customers in que before me. "

BERGAMO, IT - Reviewed by GERARD - 03 July 2012

PISA, IT - Reviewed by NOEL - 03 July 2012

" I have used autoeurope a few times and the service provided and value have been excellent. I like the new look to the website. "

" Great service from Hertz at Pisa, offered other car options on the ground but declined. The block on our credit card was only 250 euro which is great as it didn't tie up our card. Staff were friendly. "