GOLDCAR ITALY Car Rental Reviews

PISA, IT - Reviewed by JOHN - 29 August 2025

" Smooth efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by MONICA - 06 August 2025

" I'm delighted with the experience at Goldcar and I can't recommend it highly enough. "

" The car was in pristine condition, staff was extremely efficient and kind both at collection and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MARY - 30 April 2025

" Professional all the way! "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JONATHAN - 04 October 2024

" Was very disappointed in the lack of integration of a breakdown and requirement for a replacement car. We were effectively abandoned at a breakdown yard. "

" Car broke down on the motorway, while breakdown recovery was efficient, no help with arranging a replacement car as it was a Sunday, had to take a 90 minute train to Bologna airport. Staff there were excellent on the desk, but replacement car did not have CarPlay, making our journeys more difficult. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BARI, IT - Reviewed by JACINTA - 30 September 2024

" Was easy to do but could you please let me know what the position is re car insurance. "

" When I went to collect the car the dark haired lady was unfriendly and not impressed that w had booked through auto europe. Kept going on about the fact that we were not insured and that we needed to take out more insurance. It became a big issue. Also went on about the fact that we would be getting scrapes on the car etc. Not a bit helpful and aggressive. Did not like the fact that we had gone through auto europe and that we should have booked through themselves. "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MILAN, IT - Reviewed by JOSEPH - 16 July 2024

" Happy overall "

" Long wait at pick up was unacceptable "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PISA, IT - Reviewed by JAMES - 11 June 2024

" Booking through Auto Europe was good. Goldcar, not so much. "

" Very slow pickup. Waited over an hour. Queue was badly handled. They also tried to sell me a lot of additional insurance options which did not alighn to the Auto Europe contact that was already in place. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by JOHN - 29 May 2024

" Overall, the experience was positive. Rental vehicles seem to suffer significantly more wear and tear or bodywork damage in Italy than in other European countries, however, as a customer, I prefer newer vehicles in better condition with which I was provided once I raised the issue. "

" Staff were good to deal with and the process was straightforward. Was unhappy with the condition of the vehicle, which was shabby and had a lot of bodywork damage and internal panel marks as well as missing a rear parcel shelf. Staff agreed to provide an alternative vehicle, which was in almost-new condition. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

BARI, IT - Reviewed by ANTHONY - 16 September 2023

" See above "

" Grinding noise when brakes are applied. Car seemed to be quite old 57000km. Never had an experience like this when renting from Goldcar in France. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 2

BERGAMO, IT - Reviewed by GEORGE IONEL - 04 April 2023

" Great experience "

" Guy at the check in desk very nice. Outstanding customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by THEOCHARIS - 03 April 2023

" Autoeurope always delivers. "

" Very friendly and competent staff, fast checkout and drop-off. Just had to pay attention to already existent but unmarked scratches and damages. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by ANDREAS - 21 February 2023

" All good! "

" All worked well. In Bergamo airport, it was a bit confusing whether to go to the desk or straight to P3 - can you change the wording on the Voucher. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ELAYNE - 16 January 2023

" USB charger in car didn't work.... altogether not a great experience with goldcar "

" I wanted to extend my rental but had to return to the office to do so. This was extremely inconvenient and cost me in fuel and hotel night "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 5

BOLOGNA, IT - Reviewed by KEN - 18 March 2022

" Autoeurope were no help at all and in my opinion encouraged GoldCar to get away with this scam "

" The most terrible experience of being scammed out of my money. I will never use either Gold car or autoeurope again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by DAVIDE - 21 January 2022

" Easy to book. Personnel very professional. Car in very good condition. Quick and easy drop and check "

" Easy to book. Personnel very professional. Car in very good condition. Quick and easy drop and check "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by HUGH - 03 October 2021

" Unable to cancel booking and charged in full "

" Sadly forced to cancel travel at short notice. No refund available though booking cancelled. Will hesitate to use service in future "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JAMES - 09 August 2018

" Very stressful. My wife is heavily pregnant and when we got to the desk it was 23.00 so we were tired. Goldcar employee was quite rude and basically told us we could spend the night in the airport if we didn't pay the extra 178 euro "

" I had paid 88 euro for a car for 4 days. When I got to the counter I was charged an extra 178 euro. I have sent an email to your customer service department. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by ANDREW - 27 July 2012

" easy to use and effective, good price "

" good check in staff, car as specified, "

BOLOGNA, IT - Reviewed by KATARZYNA - 02 July 2012