FIREFLY FRANCE Car Rental Reviews

BORDEAUX, FR - Reviewed by FRANCIS - 11 February 2020

" Stress free car hire with firefly. Previous VERY bad experience with gold car. Maybe drop them from your site??? "

" Long walk to the office/pick up point. No baggage trollies near office for return journey from office to terminal. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PARIS, FR - Reviewed by BENOIT - 06 January 2020

" Ok Price/quality "

" ok but the need to more clean inside "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6

TOULOUSE, FR - Reviewed by SANDRA PHILOMENA - 16 November 2019

" Auto Europe provides this organization with clients. However a google search will show the no of complaints online for Toulouse airport staff at firefly. You shouldn't be doing business with this organization. "

" We were left waiting in the rain for 20 mins as there was no one in the cabin at the airport. Then two staff drove in. Refused to give us the car as it was 5 mins before our booked time. Really really rude manager Anthony We were told there was no damage and we believed them. It was lashing and it turns out there were some scratches on the underside of the rear bumper on return. We had to pay €250. Robbery. Rude and sneaky. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CARCASSONNE, FR - Reviewed by CATHERINE - 06 November 2019

" Excellent prices "

" Difficult to find a space to park the car on return. Otherwise all ok. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by JAMES - 29 October 2019

" The car had a few dents on the body work and alloy wheel damage. However it worked well for us. "

" Experience with FireFly was good. Friendly staff. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BORDEAUX, FR - Reviewed by MARY - 22 October 2019

" Website easy to use and offers good prices "

" Staff very helpful and friendly. Good prices "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by BRENDAN - 22 September 2019

" Easy booking good deals "

" Friendly staff easy pickup and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by GERRY - 14 September 2019

" See previous report "

" When we went to collect the we were not satisfied with the receptionist "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by LUC - 05 August 2019

" Grande facilité pour comparer les prix et réserver. De même l'annulation est très facile et très rapide. "

" Très bon accueil et très rapide dans la démarche comme dans les explications et de même lors du retour "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by GERARD - 25 July 2019

" Very good staff and efficient booking "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by ROBERT - 10 July 2019

" Booked opel astra or similar, was given opel crossland x with very high spec - was very pleased. My only complaint was that the cost of two child seats was a little high. It would also be nice to add a second driver for a more reasonable amount (I was quoted €126 to add my wife, and declined the offer) "

" Very courteous and efficient staff on both collection and drop off "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by FRANK - 14 February 2019

" All very good. "

" All good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by LOIC - 26 November 2018

" Opel Corsa not the most comfortable car to drive. would have love a car corresponding to what i paid for ( medium size car ) Merci "

" Good Experience , Except that the car i was given in Beauvais was smaller size of what i ordered "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by LUC - 06 November 2018

" No issues with Auto Europe "

" Troubles about the deposit on my card. It was bedited instead of being blocked. Poor engine performance for the high petrol consumption Unable to select a radio station "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CARCASSONNE, FR - Reviewed by SEAN - 21 October 2018

" One of the better car hiring experience I have had to date. Clarity of information, fast and efficient service and very friendly agents. "

" Great service, courteous staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by DEIRDRE - 19 October 2018

" Friendly staff :) "

" Car a bit grubby, but staff friendly and super helpful :) "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CARCASSONNE, FR - Reviewed by MICHELLE - 21 August 2018

" at check.in the extra costs are unfair ie €72, €10 for 2nd driver, €35 car seat and paying for petrol.upfront "

" check in guy brill "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by ANTOINETTE - 07 July 2018

" Very poor service car not up to standard and not available by phone when needed during office hours. I always use auto Europe when travelling but will never use Firefly "

" I was sent out to find the car myself it was not in the numbered spot I was told or nearby when I returned to the desk I was told to walk around and press the key fob. When I found it there were marks on it not recorded I went back to the desk and they just put an x on the papers I had without recording it on the copies they had. On route to my destination I discovered the AC was not working and when the temperature exceeded 30c I had to stop and tried to contact firefly they would not answer the phone I finally rang Hertz and they put them in the line. I was told to ring the breakdown service which I did to be told if the car was driveable there was nothing they could do. Finally after numerous attempts to contact firefly I made contact again through hertz and had to go some distance out of my way to collect another car. The gentleman who dealt with me at the Hertz office in Bayeux was very helpful. I will never use Firefly again. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by MARY - 13 May 2018

" Best prices and good results "

" Good quality. Very friendly and efficient staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by TONY - 21 March 2018

" I rent cars at airports in France several times each year. Auto Europe is always my first port of call for car rental due to its wide range of competitive quotes and well laid out website. "

" The Firefly staff at Marseille Airport were courteous, professional and helpful and I would not hesitate to use their services again. "

CARCASSONNE, FR - Reviewed by JEAN FRANCOIS - 03 November 2017

TOULOUSE, FR - Reviewed by ROBERT - 24 September 2017

CARCASSONNE, FR - Reviewed by JOHN - 13 September 2017

" Our experience was generally positive. It would help if the super cover cost was more clear at time of booking. We had incurred the cost of an excess policy which we had in place but the excess which would have charged to our credit card if we did not take the super cover was prohibitive. It seemed best to pay for super cover but the process on this point was unclear at time of booking. "

" Car did not have a full tank on collection despite being told that it did by the Advisor. We had departed the airport when we noticed the fuel level was only 3/4 full. We returned the car full and brought the matter to the attention of the Firefly staff. There was no recompense for this error by Firefly and we did not feel that it was our responsibility to check the fuel level when car was being given to us. Other than the fuel issue, the staff were friendly and the car had a good spec and we were happy with it. "

CARCASSONNE, FR - Reviewed by VINCENT - 12 September 2017

NICE, FR - Reviewed by NING - 27 August 2017

" Waiting far too long to be serviced , quiet far out from terminals "

" Again ,waited far too long to be serviced and walked far from terminal 2 , have to take bus from terminal 1-t2 , but yes price it's ok . "

BEAUVAIS, FR - Reviewed by DAVID - 15 July 2017

" Car given to us started burning and smoke coming into cabin after 50km. After 1 hour we were picked up by auto rescue and left by ourselves at their depot. After another 2 hours on hold we got through to Firefly and they said a taxi was coming. An hour later a taxi arrived to take us to another firefly car hire center and left us there. The person there told us there was no car for us. After another hour another taxi arrived and took us to the other side of Paris where they also said they had no car for us. Eventually a person from Hertz felt sorry for us with a 4 year old and got us a car. In total we spent about 10 hours being made idiots of until we got another car. No apology, or compensation from Firefly. A horrible experience "

" Car given to us started burning and smoke coming into cabin after 50km. After 1 hour we were picked up by auto rescue and left by ourselves at their depot. After another 2 hours on hold we got through to Firefly and they said a taxi was coming. An hour later a taxi arrived to take us to another firefly car hire center and left us there. The person there told us there was no car for us. After another hour another taxi arrived and took us to the other side of Paris where they also said they had no car for us. Eventually a person from Hertz felt sorry for us with a 4 year old and got us a car. In total we spent about 10 hours being made idiots of until we got another car. No apology, or compensation from Firefly. A horrible experience "

CARCASSONNE, FR - Reviewed by JOHN PAUL - 10 July 2017

" Was being charged ?112 to hire two boosters for two weeks. A booster costs ?30 max. "

" Was being charged ?112 to hire two boosters for two weeks. A booster costs ?30 max. "

CARCASSONNE, FR - Reviewed by ROBERTO - 05 June 2017

" Quick, easy and reliable ! "

" Best experience ever in renting a car !!! "

NICE, FR - Reviewed by CAROL - 24 May 2017

BORDEAUX, FR - Reviewed by DAVID - 09 May 2017

" Very helpful staff especially on return . Car was clean and well presented. "

CARCASSONNE, FR - Reviewed by DIARMAID - 21 April 2017

" I am generally happy but would not hire a car from Firefly in the future. "

" There were lots of scratches on car which were not drawn on the diagram I was given. When I reported this to the Firefly representative, he said I should have taken out the insurance to cover the excess which he had tried to sell me. He then marked in scratches. I had booked a Astra or similar but got a Clio as he said that was all they had. "

CARCASSONNE, FR - Reviewed by ANTHONY - 06 April 2017

NICE, FR - Reviewed by CONSTANTIN - 14 March 2017

" Very,very efficient "

" Very nice and very friendly "

NICE, FR - Reviewed by BRENDAN - 08 February 2017

PARIS, FR - Reviewed by KEITH - 14 December 2016

" Great guys to deal with very nice and efficient and helpful "

" happy with service "

PARIS, FR - Reviewed by PATRICK - 03 December 2016

" They charged me as if the tank was full on collection even though i pointed out and they marked it was 3/4 full on their copy of the rental agreement. Now they won't answer the phone. "

NICE, FR - Reviewed by DOUGLAS - 27 November 2016

" Location was a little difficult to find especially late on a Sunday night. Luckily a staff member was still there even though our flight was over an hour late. "

CARCASSONNE, FR - Reviewed by KARL - 15 November 2016

" Only one person dealing with a line of around 15 people,could use more staff when busy. "

NICE, FR - Reviewed by MICHEAL P - 09 November 2016

" Cheapest, second time using them, no problems once you realise that their lot is not in the car rental centre. Very good value, no frills! "

CARCASSONNE, FR - Reviewed by PAUL - 08 November 2016

" Easy to use website "

" Customer representative was very efficent and got me on my way quickly "

NICE, FR - Reviewed by BRENDAN - 06 November 2016

" There is almost always issues with marks/scratches on the cars with Firefly. They told me that the car was perfect & had no marks at the counter but there were 6 bad and very obvious scratches on the car and if I didn't point them out to them on collection then I'm sure we would have had hassle with them on return. As it happened there was no issue on return but at best it appears sloppy to say that the car is perfect when there are very obvious marks on it "

NICE, FR - Reviewed by TONY - 04 November 2016

CARCASSONNE, FR - Reviewed by ORLA - 03 November 2016

NICE, FR - Reviewed by SIMON - 30 October 2016

" If a person picks up a firefly car at Nice they should get a seperate email about return arrangements. Firefly return depot is a little hard to find unless you have previous experience. "

" Car was good. Directions to there return compound need to be better. "

NICE, FR - Reviewed by PATRICK - 23 October 2016

" Firefly Offices at Nice Airport close at 20 hours not 22 hours as on you documents on Monday to Thursday. "

BEAUVAIS, FR - Reviewed by SEAMUS - 18 October 2016

" Great service. "

" Terrible customer service at Firefly Beauvais Airport; the desk was left completely unattended for a period of approximately 20 minutes, after I arrived. The sign at the the desk read "We are cleaning cars currently". After 15-20 minutes waiting I went to the Firefly car area; there was no sign of any cars being cleaned. Shortly afterwards the Firefly employee returned with no apolgies. The employee was, however, quite efficient and quick when processing the long queue of customers. "

NICE, FR - Reviewed by EILEEN - 06 October 2016

" I have always found auto europe satisfactory ; "

" Excellent professional service . both picking up the car and with the return . Missed the sign for the office when \i went to car rental area this could be larger I think . Very easy to find from the map when returning the car. Very tight at the entrance . I would certainly reccomend Firefly and use them again myself "

NICE, FR - Reviewed by MARY - 03 October 2016

" Excellent and friendly service "

CARCASSONNE, FR - Reviewed by NOELEEN - 16 September 2016

CARCASSONNE, FR - Reviewed by SINEAD - 12 September 2016

" A positive and satisfying experience with no negative aspects whatsoever I will be using the company again. "

" Very friendly and polite and professional also. "

MARSEILLE, FR - Reviewed by KENNETH - 05 September 2016

" I would like the option of excluding Firefly as a provider "

" There was a 25 min queue for pick-up because of a dissatisfied customer ahead and customers were instructed to "pre-queue" outside in the 30C heat instead of being admitted inside the office. At return, the queue was longer. I explained to a staff member that I would miss my plane but she said the car needed to be checked and I would need to take a place in the queue. I pointed out the queue was people waiting for cars and I gave her tge key and told her where the car was and that I had refueled the car. She told me if i did not wait that they would refuse the return "

TOULOUSE, FR - Reviewed by EDMUND - 28 August 2016

" thought the car had no aircon as didnt realise how to turn it on but i was wrong so all ok "

MARSEILLE, FR - Reviewed by NOEL - 23 July 2016

" Have used auto Europe numerous times and have always been more than happy "

" Wasn't too happy with desk personnel "

CARCASSONNE, FR - Reviewed by CIAN - 18 July 2016

" Ended up being charged an extra €500 when I was over there that I was only told about when I got over there because of my age and when I tried to cancel the booking was told I couldn't. "

" Ended up being charged an extra €500 when I was over there that I was only told about when I got over there because of my age and when I tried to cancel the booking was told I couldn't. "

NICE, FR - Reviewed by PATRICK - 06 June 2016

" Not enough information regarding pick up location ...Firefly had changed location much further away and so I missed my pickup had hire from another company "

" Couldn't find location in time...not at same place as last year "

BORDEAUX, FR - Reviewed by GEORGE - 10 May 2016

" I took out car insurance excess with you as well as car rental.However, when I was about to take the car from Firefly they informed that the insurance excess I paid you for was of no use and insisted on a deposit of 1500 euro on my credit card.This was unsatisfactory.Could you please contact Firefly and clarify the position and I would also like to be informed about this. "

" Unhappy that they would not accept the car insurance excess I took out with you.Otherwise no problems. "

MARSEILLE, FR - Reviewed by EDWARD - 09 May 2016

" when we arrived there were two staff on and we had to wait for about 20 minutes to be served, this I accepted as they were very buisy.When we arrived back with the car there was only one person on duty to rent cars and take returns. I was told that I was earlier than I had said on the booking and that's why I had to wait. He finished with the customer who was renting ,then let off another person who was waiting to return a car and then came to me.I told him that I was now nearly late for my flight and he told me that this was a low cost car rental company and that I should have made allowances for a delay.I told him that I travel to Marseilles 4 or 5 times a year but never had this problem before so firefly never never again !!!!!!!!! "

NICE, FR - Reviewed by DANIEL, - 22 April 2016

" Staff very helpful and stayed a little later as our flight was delayed by 30 mins "

CARCASSONNE, FR - Reviewed by SERGE - 27 February 2016

" The gentleman who looked after us was extremely helpful and curtous we were very happy with Firefly "

BEAUVAIS, FR - Reviewed by WILLIAM - 24 February 2016

" Very nice. No problems. "

" Checking in was quick and professional. No delays. Policy explained and existing issues outlined. On return car was accepted by hertz as firefly was closed. "

NICE, FR - Reviewed by CONSTANTIN - 28 December 2015

" Nice and easy, Thanks Auto Europe "

CARCASSONNE, FR - Reviewed by MARGARET - 21 December 2015

" all went smoothly - efficient - no hiccups "

BEAUVAIS, FR - Reviewed by GERARD - 01 November 2015

" I arrived in Paris at 10.30 on the 26th of October. When I arrived at the firefly counter it was closed so hertz desk took my order. I had booked a mid size car and had opted for the insurance to cover the excess. I had paid my fee up front and when I arrived the clerk at the desk wanted to pre-authorize 600 Euro on my credit card. I didn't have 600 credit so he charged my an extra 75 Euro. I wasn't informed about any of this prior to my arrival. The clerk wouldn't take my visa debit card which had money on it. I still don't understand how I needed to pre-authorize 600 Euro as I had opted for the insurance that covered the excess this does not make sense??? I was on a tight budget and now am a very dissatisfied customer. Ref:60048763 "

" As mentioned above I arrived at 10.30 to fire fly. When my card wouldn't pre-authorize 600 the clerk made a motion to take back the keys of the car which was paid for and I had extra insurance taken out. I feel that I was bullied into taking out the super insurance. I had no other option it was 10.45 at this stage I had to get my family safely to their hotel and the idea of being stranded in beauvais airport seemed very real. The only option offered by the clerk was to pre-authorize 250 Euro and take out extra insurance at a cost of 75 Euro. Under duress I opted for this. This ment my car hire increased by more than 50%. Ref:60048763 "

NICE, FR - Reviewed by ALEXANDRU - 28 October 2015

PARIS, FR - Reviewed by RONAN - 13 October 2015

CARCASSONNE, FR - Reviewed by GWENDA - 07 October 2015

" i generally use them but on occasion have been charged extra charges by the car hire company- specifically Europcar- for "premium location" . was never notified of these until the car was dropped back and my credit card debited. I would regard this as dishonest and another example of why car hire should be more tightly regulated by the EU "

" reasonably ok but the car didn't have a full tank of petrol ..... Staff were courteous and the check in and drop off were efficient. car was fine otherwise. "

CARCASSONNE, FR - Reviewed by EDWARD - 05 October 2015

" only one person on desk which resulted in approx 45 minute before being dealt with. "

BORDEAUX, FR - Reviewed by DAVID - 01 October 2015

BORDEAUX, FR - Reviewed by DESMOND - 18 September 2015

" very heipful staff "

PARIS, FR - Reviewed by ADAM - 13 September 2015

CARCASSONNE, FR - Reviewed by JERRY - 03 July 2015

MARSEILLE, FR - Reviewed by KATIE - 15 June 2015

CARCASSONNE, FR - Reviewed by ILINKA - 20 May 2015

" the prices are very good "

" it would be easier to retunr the car with a full thank "

LYON, FR - Reviewed by JEAN-SEBASTIEN - 04 May 2015

" Had to wait for 20 minutes for an attendant toa rrive when collected car. No attendant when dropping back the car. No clear information regarding cost. At this stage i still don't know if i have to pay something.... "

LYON, FR - Reviewed by SYLVIE - 04 October 2014

" Excellent "

" Excellent "

LYON, FR - Reviewed by KEVIN - 08 April 2014

" I' had a problem in that I misjudged the time that it would take me to get back to Lyon airport & in order to catch my flight ( check in had closed ) I had to leave my hire car outside the Terminal & leave the key at the information desk. I called the Firefly office at least 5 times to advise them of the situation but they didn't answer the phone. When I rang Auto Europe my call was answered & the person that I spoke with understood my situation & said that she would pass on the whereabouts of the car & keys to Firefly. Also whilst in the Terminal a very kind woman working at the Travelex currency exchange desk also tried to call Firefly many times on my behalf. Full marks to Auto Europe for their assistance , zero points to Firefly. "

" The back seat & floor of the car was dirty & I've already outlined in the section above what happened when I was late getting back to Lyon Airport . I understand & accept that there will be charges for not getting the car back to the actual deport but Firefly should look at how difficult they make it for renters to communicate with them. "