EUROPCAR ITALY Car Rental Reviews

BERGAMO, IT - Reviewed by STEPHEN - 19 August 2025

" We would appreciate if you could look into this and organise for a refund from either auto Europe or europcar as we paid twice for the same insurance cover. "

" We paid for full damage protection with breakdown cover when making the booking. We were then told by Europcar when collecting the car that we did not have this cover and we had to pay again. They said that the broker cannot offer this insurance, but we paid extra for it. We were charged twice for the same thing. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MILAN, IT - Reviewed by KEVIN - 18 June 2025

" Auto Europe - recommend Europcar will never use again "

" Pick up took over 70 mins of waiting in a queue. Friends who went with National picked up their car in 10 mins at the same time. Highly disappointed "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by RICHARD - 22 February 2025

" See anove "

" Couldn't contact my booking to the loyalty program. Car was damaged in places that weren't on the list of damages at pick up, so i had to make sure they got logged at the counter. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MILAN, IT - Reviewed by DEREK - 17 October 2024

" Good company "

" Car hire experience at the desk was very good with a very helpful attendant and return was quick and painless on my drop off so all in all I had a very positive experience. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by JOHN - 16 October 2024

" Disappointing customer service...only one europcar employee asked my wife if I was OK post accident. On the other hand, the colleague in autoeurope asked this immediately. Europcar car in Milan Malpensa should answer their phone or alternatively disconnect the phone as they don't answer it and holding listening to music is unpleasant. Europcar should review procedures on how to deal with situations like this and train colleagues. "

" During the hire period, I fall off a bike and broke my leg. As a result I was unable to return the car, which was not involved in my accident. My wife tried repeatedly to contact europcar to advise them of the situation. No one ever answered the phone in Milan Malpensa. She left repeat messages on their answering machine. She contacted Autoeurope and spoke with a colleague who provided several numbers to contact europcar. Eventually she manged to speak to someone in europcar. During the final call with europcar, a colleague demanded that I had to be present to get the car collected. My wife explained repeatedly that I was in hospital post surgery and unable to go to the car. The colleague did not accept this, only when my wife asked what would happen if I had died...would europcar demand that she bring my body to the car, did the colleague relent. This was already a stressful situation. The lack of any empathy from europcar was astonishing. One of your colleagues just hung up on her noting she would return her call...she had no phone number of my wife to do this. Overall, I am disappointed with europcar. No one has contacted me to advise if the car has been picked up or where my belongings, which were in the car, are. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by ANNIKA - 10 October 2024

" I did not receive the product that I paid for. I would like to be contacted further about this issue. "

" I did not receive the product that I paid for. I would like to be contacted further about this issue. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

BARI, IT - Reviewed by RUAIRI - 18 August 2024

" Car could be cleaner "

" Good experience. Only comment is the car wasn't particularly clean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MILAN, IT - Reviewed by SHAFIQ - 24 May 2024

" I need the refund as I don't get the car, please check with the carhire company. "

" Dear Team, I emailed your office, explaining I was not given the car due to valid Paksitan licence and they inform Me that I will get me refund with €8 deduction, but I have not heard anything, please solve me issue. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by MARK - 28 July 2023

" Disappointed with Europcar - poor quality of the car in terms of its preparation before being released. "

" Car had not been cleaned properly. Car engine was in need of a service. Air con filter needed replacing, often a musty smell from the air con. The tank was not full, ~7/8 full. The attendant said he would make a note of this, but there was no follow up. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 4

VENICE, IT - Reviewed by SHANE - 18 July 2023

" Na "

" Na "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TRIESTE, IT - Reviewed by BRENDAN - 20 June 2023

" Slow collection process with Europcar even though I was the only customer. Car had quite a few dings and hub cap missing Agent tried to sell me additional insurance even though I stated that I already had purchased this with Auto Cover. He continued to point out that this might still mean that i had to pay for damages and then pursue Auto Europe subsequently I deal a lot through autoeurope and am happy to continue to do this "

" Slow collection process with Europcar even though I was the only customer. Car had quite a few dings and hub cap missing Agent tried to sell me additional insurance even though I stated that I already had purchased this with Auto Cover. He continued to point out that this might still mean that i had to pay for damages and then pursue Auto Europe subsequently "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 7

OLBIA, IT - Reviewed by BRIAN - 26 May 2023

" Great from start to finish "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by PADRAIG - 25 February 2023

" Need to make people aware of all the hidden costs "

" Everytime we rent from EuroParcs there are hidden costs , they never accept my wife's credit card and that's the one we use so had to pay extra money to put her on the car. Won't be using equip at ever again "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by ANDREW - 23 January 2023

" I booked a compact car with winter tyres. Europcar gave me a Ford Courrier, a small delivery van with snow tyres. I asked for the car that I booked (voucher showed a FIAT 500L), counter staff said that they didn't have any cars with snow tyres.. I had no choice (it was snowing in my destination) but to spend a weekend driving around in a small van with clients. What really annoyed me was that when I arrived at the Europcar car park, I spotted a Fiat 500l with winter tyres, and the person in line behind me at check in arrived two minutes later and drove off with it. "

" I booked a compact car with winter tyres. Europcar gave me a Ford Courrier, a small delivery van with snow tyres. I asked for the car that I booked (voucher showed a FIAT 500L), counter staff said that they didn't have any cars with snow tyres.. I had no choice (it was snowing in my destination) but to spend a weekend driving around in a small van with clients. What really annoyed me was that when I arrived at the Europcar car park, I spotted a Fiat 500l with winter tyres, and the person in line behind me at check in arrived two minutes later and drove off with it. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BARI, IT - Reviewed by DANIELE - 07 September 2022

" very good experience "

" Easy and smooth checkin at their desk as well as return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MARK - 22 July 2022

" Very disappointed and annoyed with the whole experience. I have been booking cars through AutoEurope for over 10 years and have never had a problem until now. "

" Had to pay damage charges on a car that was already damaged. The company representative was not particularly understanding (or even prepared to listen to my side of the story). Basically, I was told to check the website for the company policy on damages/charges. He seemed more interested in applying the penalty charges rather than explaining the charges. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 6

PISA, IT - Reviewed by DONAL - 11 July 2022

" This service is close to deception / misrepresentation on the part of Europcar. Also, the charging of €226 without any notice against our card is also surely against merchant card rules. "

" car we received was not Audi A3 quality and it was also severely damaged. I will be submitting claim through y credit card company for full refund. Also, I saw recent additional charge of €226.63 without any supporting detail. Will also be claiming this back via credit card "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 1

MILAN, IT - Reviewed by DEIRDRE - 30 June 2022

" I was very happy with the car hire. Car was ready and there were no delays at any time.. Thanks to all staff involved. "

" All staff were friendly and helpful when I picked up the car and again when I dropped it off. This was a very good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by RICHARD - 13 June 2022

" Pleasant experience booking through europcar. No issues "

" Best value. Quick and easy booking, pick up and collection "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by NICOLINA - 24 May 2022

" I was surprised to find a charge of €118 charged to my credit card in the days after drop-off. I assume it was to cover fuel charges (I had not returned the car full of petrol). My problem is that the charge was arbitrarily applied with no explanation - I still have not received an invoice or receipt to explain what the charge is. "

" Easy pick-up and drop-off, very convenient, and friendly and efficient staff "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by LUCIANO - 10 April 2022

" Scadente "

" Per un graffio che forse già c'era 500€ di penale. Inaccettabile "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 3

PALERMO, IT - Reviewed by CATHERINE - 29 September 2021

" Okay except for the above "

" I arrives 30 mins early to collect car and was told to wait.. Also although the person who served me was efficient he did not inform me about the absence of Petrol stations near the airport.... this was very annoying as I was penalised € 25 for failing to top up the tank...I felt this was a deliberate ommission as staff had to be aware of this problem for renters. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by MICHELLE - 12 September 2021

" Excellent service "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by EILEAN - 24 August 2021

" no problems "

" The airport location is quite inconvenient and I hope the city office will reopen soon. Otherwise all was perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MARK - 19 August 2021

" Efficient, but expensive. "

" There has been a significant increase in the cost of car hire in Italy in the last year. The car interior was not clean. However, the efficiency of the counter staff when collecting and returning the car was good. "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 5

ROME, IT - Reviewed by PAOLO - 15 September 2020

" Good experience. We were given a Renault Clio in good condition and the car was reliable and consumption was excellent. "

" The collecting at Ciampino airport was speedy and efficient. Emanuele was informative and well mannered. The drop-off was also easy and quick. The shuttle bus from the rental area to the airport is efficient. Excellent service overall. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by PATRICK - 17 August 2020

" Very happy with experience and customer service "

" Effective and efficient "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by JUNAID - 05 October 2019

" There was a mistake in the voucher value. I had to pay more money to the rental company directly "

" There was a mistake in the voucher value. I had to pay more money to the rental company directly "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PESCARA, IT - Reviewed by LYN - 24 September 2019

" Everything was fine except when I wanted to extend the rental period. I tried the Pescara Europcar number several times over 2 days and could only get a recorded message telling me when the office was open. (I was calling when the office was meant to be open.) "

" Everything was fine except when I wanted to extend the rental period. I tried the Pescara Europcar number several times over 2 days and could only get a recorded message telling me when the office was open. (I was calling when the office was meant to be open.) "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by NIALL - 22 September 2019

" Same as 3 "

" Good service. Good car. Easy drop-off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by CATHAL - 13 September 2019

" Auto Europe give good value prices "

" Good standard of service and efficient pick up and drop off "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by JOHN - 29 August 2019

" Positive "

" Positive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PIACENZA, IT - Reviewed by SERGE - 10 August 2019

" Unfortunately my daughter didn't have the same experience when she booked a car through Auto Europe with Maggiori. She got a car in poor condition and was falsely accused of further damage and charged for defects which she didn't cause but didn't see at the outset as they were under the front bumper. Complete rip off! "

" We found the service in Picenza very good. Staff were very helpful, car in perfect condition and pick up and drop off very easy. Much better than service at busy airports. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by SEOSAMH - 08 August 2019

" Autoeurope experience has been good, fault does not lie with them. Customer service experience was good. "

" It is my contention that I/Autoeurope have been defrauded by the europcar staff in Brindisi/Lamezia. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by JOHN - 14 July 2019

" I have used Europcar before and have never had any issues- would highly recommend them. Auto Europe was an efficient platform to compare car rental company prices. "

" Very helpful staff. The queuing system for rental desk in airport could be improved- you take ticket number but it does not guarantee order. In fairness the staff member I dealt with apologized for delay (queue jumpers) and was extremely helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by DONAL - 11 July 2019

" Overall ok, car gave no trouble and was full of petrol. Staff were rude. "

" Car was fairly clean, looked like it had been only dropped back and rubbish taken out and let out again. Counter staff were rude, on collection talking and laughing behind counter in their own language while serving myself and others. When dropping car back the man just grunted at us. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 6

PALERMO, IT - Reviewed by MICHAEL - 01 July 2019

" Good experience with Auto Europe "

" Car pick up was very satisfactory, car condition was very good but when dropping car off the experience was very frustrating. There was only 1 member of staff processing all drop offs and pick ups and it took me almost an hour go get my car signed off which was very stressful as i had a flight to catch "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MIKHAIL - 24 June 2019

" Everything was fine! "

" Everything was fine and smooth. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by THOMAS - 25 January 2019

" good.not vehicle we reserved.every panel and rim had some damage,engine service light was on. "

" good.not vehicle we reserved.every panel and rim had some damage,engine service light was on. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 6

NAPLES, IT - Reviewed by TADEUSZ - 23 October 2018

" The operator on the phone insisted there was no full cover in Italy, which to be fair did not appear to be available on the eueopcar website, I was offered this on arrival at the airport by europcar. All in all though auto Europe offered a reassurance of safe driving . "

" At the counter the person attempted to upsell us on extras for the car and also attempted to get us to rent a bigger car on the day telling us there was no way our luggage would fit into the Fiat 500 we had rented, particularly as the roof folded, claiming it took up space from the boot. It fitted no problem, and roof took up no space in the boot. The car we were given had a large gash down the passenger side, from front bumper to back, europcar had no interest in re examining or noting the damage. They refuse to make notes on their system and insusted instead that I hold on to a piece of paper, telling me if I loose it the damage is attributed to me. On returning they still attempted to attribute the damage to me, at first even with dated photos until.i threatenes to call europcar international. Then they brought me to the office and noted the photographs and damage. (I will be submitting a complaint to europcar) "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 1

PISA, IT - Reviewed by MARY CLARE - 11 October 2018

" Happy overall "

" Hi. I was very happy with the service, the value and the people at the counter and on return. The car was not new, but the cost was very fair so no complaint and staff were grateful for feedback about unusual noises coming from underneath! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BERGAMO, IT - Reviewed by KATHLEEN - 10 September 2018

" Overall very positive - was a bit disappointed that we didn't get a golf as indicated, acknowledge it is what we booked or similar - fiat 500. While rental may be more expensive than other companies, it is worth paying extra for reputable rental firm - return was very efficient with no delays "

" very good experience overall. While there was a delay at the pickup desk at the airport, advisor was extremely apologetic and gave us a discount on additional driver fee as a result of delay. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 3
Condition of the Vehicle: 8

VERONA, IT - Reviewed by SEAN - 03 August 2018

" Everything taken care of very smooth "

" Problem free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by CAROLINE - 25 July 2018

" Very happy "

" Lovely counter staff. Very easy and helpful "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GIARDINI DI NAXOS, IT - Reviewed by STEPHEN - 13 July 2018

" Great experience, would use again "

" Excellent staff, lovely vehicle and a decent price... couldn't ask for more. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VENICE, IT - Reviewed by CON - 04 August 2015

ROME, IT - Reviewed by DAVID - 28 July 2014

" Much better experience this year than last year with rival operation . The staff on the ground were both pleasant and helpful. Arrival and return were reasonably speedy. "

MILAN, IT - Reviewed by JAMES - 08 July 2014

" Car hire went perfectly. No complaints at all and a great price! "

" No complaints at all - they were friendly and efficient. "

CATANIA, IT - Reviewed by MICHAEL - 23 June 2014

" seamless process "

" very simple and helpful "

ROME, IT - Reviewed by MARTIN - 19 March 2014

" first time using auto Europe so I was a little weiry but I am absolutely delighted with the price and entire set-up. I will certainly use them again and will highly recommend this company. emails from AE were very fast and initially I had an issue but was addressed promptly and very very efficiently. "

" no issues what so ever. auto Europe saved me over 100euros when renting from europcar and they gave me a brand new audi a3. totally satisfied and will return "

FLORENCE, IT - Reviewed by LIAM - 19 October 2013

" Hi, My drop off at Treviso airport was difficult as there was no signage on the nearby roads or at the airport. Also, the location on the Europcar website was incorrect. I had to ask several people for directions and thankfully eventually found somebody to point me in the correct direction. Also, I was expecting to meet a Europcar employee at the drop off point but that wasn't the case. I had to drop off the car and then go into the airpot to drop off the keys. That was unusual for hire cars and thanfully I found a nearby Hertz employee who told me the process. But otherwise the service was good - good value, nice car, easy and quick pick-up. Liam "

" Nice car, easy and quick pick-up. "

ROME, IT - Reviewed by JAMES - 09 August 2013

" Always get great service from Auto Europe, "

" Excellent service,The gentleman on the desk at ciampino was so helpful,the whole transaction was fast trouble free,and on return same gentleman check us in fast and efficently.five stars all round. "

BERGAMO, IT - Reviewed by DAITHI - 14 July 2013

" I found it impossible to change my car collection time on your website- seems to be a problem with it. Maybe check this out "

" Happy with speed of service and with the condition of the car. Returning the car was dealt with efficiently in a friendly manner by the staff involved "

PISA, IT - Reviewed by TIMOTHY - 09 July 2013

" Very efficient, good price, good service "

" Quick and efficient pick up, the car was in excellent condition and all staff very helpful "

PISA, IT - Reviewed by JULIANE - 25 June 2013

" Needed to ring re confirmation and turned out that chosen model (estate) was not available after all. However, guy in American call centre (Jonathan) rectified matters speedily. Why not use an European call centre for Auto Europe? "

" Efficient, fast, couldn't be better! "

CATANIA, IT - Reviewed by GARRETH - 23 June 2013

" Efficient and reasonably priced "

" The lady in the Catania office had poor English which made it hard to ask questions. She seemed to just wish for us to take the car and be on our way. Other wise the rate was very good for June "

BOLOGNA, IT - Reviewed by BENJAMIN - 15 June 2013

" Great value and service worked very well "

" Great and efficient service, with one big exception. On arriving to pick up the keys we were told our car had been in an accident and had been damaged. They said they would find another one but they didnt have another automatic. We were given a car with a smashed in rear side bumper above the wheel arch. It was fine to drive but when we had any passengers in the rear seats the wheel arch rubbed on the wheel. We had a terrified return trip thinking the wheel might puncture on the motorway. "

GROSSETO, IT - Reviewed by ANDREW - 25 May 2013

" Excellent agent in Grosseto. Could not have been more helpful "

" Fantastic and helpl agent in Europcar. "

MILAN, IT - Reviewed by CATHAL - 29 March 2013

" The people were friendly, pick up was quick, car was in good shape for the most part. It was a little dirty inside but not very bad. "

" Same as above "

ROME, IT - Reviewed by ANDREW - 26 March 2013

" Simple, easy to use and reliable. Would like to see a loyalty system with discounts for multiple use "

" Simple and hassle-free check-in. This Punto was MUCH better than previous cars I've had from Europecar "

ROME, IT - Reviewed by ANDREW - 11 February 2013

" Website easy to use. Should offer more genuine discounts and offers. Often the "offer" price seems to be the same as the standard price. "

" Check in very easy and quick (they had all my details from a previous trip) it only took seconds. This time they had the actual car I had booked (last time I got a poor substitute). Return was easy too. Why do no Italian rental cars ever have fluid in the windscreen washers????? "

BERGAMO, IT - Reviewed by MICHAEL - 21 January 2013

" It's not 100% clear when booking a winterised car that there is not an additional charge for winter tyres etc "

ROME, IT - Reviewed by ANDREW - 12 January 2013

" Sometimes it appears that discounts offered on promotions are no cheaper than the standard rates. This is dissappointing "

" Didn't get the car I ordered, but got a Twingo instead (from the same class). This is a poor substitute, a generally gutless car with bad gearbox and very small boot. "

BRINDISI, IT - Reviewed by BRIAN - 23 November 2012

" lovely car,Peugeot 107, helpful staff "

MILAN, IT - Reviewed by CLEMENT - 05 November 2012

" Very Satisfied. Good price "

" No problems encountered. Pleasant staff and fast checkin and checkout at Milan airport. "

BERGAMO, IT - Reviewed by GABRIEL - 04 November 2012

" very good value ,good quality car "

TREVISO, IT - Reviewed by SOFIA - 03 October 2012

" Great price, good selection, efficient service. "

" Great service, friendly staff, got upgraded. "

PISA, IT - Reviewed by SHANE - 02 October 2012

" Should advise customers of potential busy periods - was over 2hrs waiting to collect car when arrived "

" No problems with service when i was dealt with but long delays "

VERONA, IT - Reviewed by ERIC - 23 September 2012

" Excellent again. I have used service 4 times, always good. "

" A queue initially when we arrived but we were very efficient and politely dealt with. "

ALGHERO, IT - Reviewed by SUSAN - 22 September 2012

" All went very well. No problems. Quick service compared to other carhire companies we have used. "

" As above. Very good. "

CATANIA, IT - Reviewed by PHILIP - 17 September 2012

ROME, IT - Reviewed by MARCO - 12 September 2012

" good "

VENICE, IT - Reviewed by BRENDAN - 11 September 2012

PISA, IT - Reviewed by MICHAL - 09 September 2012

PALERMO, IT - Reviewed by BRIAN - 08 September 2012

" The staff at Palermo airport were very efficient and we were on our way with a mininum of delay. "

BERGAMO, IT - Reviewed by MARK - 04 September 2012

" the sat nav we rented for €15 a day said it had not been updated for 19 months when we turned it on, i pointed it out as I returned it and the attendant simply shrugged, smilled and turned away, it was a waste of €75 as the maps were not accurate and did not provide directions so we went old school and went with the signs, no problem getting there but we did end up taking the scenic route "

MILAN, IT - Reviewed by PAUL - 29 August 2012

" As always Auto Europe were great to deal with, booking went smoothly and I was kept informed by mail, will definitely use again. "

" Agreed to leave car back with full tank of petrol, was not informed that there is no petrol station on the approach road to Malpensa airport from at least 5 miles out, ending up with me being charged €75 for half a tank of petrol for a renault clio. Nobody available at the car pick up to go over the car for scratches,dents,etc. Had to make a note of them and go back into the airport terminal desk to notify them of the damage already on the car, didn't come out to check the car, took my word for it (I think it was noted on the computer). Signposting on how to get out of Linate airport from car hire park very bad, as in virtually non-existant. "

MILAN, IT - Reviewed by DECLAN - 13 August 2012

" can you go any cheaper on rental price???? "

" very helpfull at desk. "

ROME, IT - Reviewed by JACK - 13 August 2012

PISA, IT - Reviewed by MAURA - 11 August 2012

" I wasn't expecting to get an 8-seater vehicle because it was actually very big when it came to parking it but overall it worked out ok. "

PISA, IT - Reviewed by JAMES - 02 August 2012

" The staff at Pisa were very friendly and efficient. "

ROME, IT - Reviewed by ANDREW - 28 July 2012

" The guy on Europcar desk was the most friendly and helpful car hire guy I have met. Got the holiday off to a great start. Brand new car . return efficient no waiting even noticed I had left my sat nav bracket in car. Good experience overall, only thing not signed very well coming out airport didnt realise had to get a shuttle bus. "

MILAN, IT - Reviewed by THOMAS - 26 July 2012

ROME, IT - Reviewed by ROBERT - 26 July 2012

" Had to wait in a queue for 2 hours before being served. Once I was served everything was fine but the waiting time was excessive. "

ALGHERO, IT - Reviewed by JOHN - 16 July 2012

VERONA, IT - Reviewed by DAITHI - 13 July 2012

" Very keen price. Had by far the best prices of all sites visited. Web site very easy to surf. "

" Excellent friendly efficient service. Car very clean "

PISA, IT - Reviewed by JACINTA - 06 July 2012

" The on line booking service was excellent. However I would not be happy with the service of the actual car hire company. "

" Europcar provided me with a car that had a dirty exterior. I had to wait in the airport for my friends so luckily when the clutch went in the car, it was in the airport. Staff were extremely grumpy at the desk (forecourt staff were pleasant) and I was treated as if I was a nuisance. I was going to a wedding in Lucca and had to leave promptly. The next car provided was alright but no water for the windscreen, no checking of the car. A dreadful service. I would strongly sugggest you do not use Europcar in the future - disaster in terms of custoemr service. "

BERGAMO, IT - Reviewed by TIM - 04 July 2012

FLORENCE, IT - Reviewed by RUTH - 03 July 2012

" We found Auto Europe very satisfactory. Would definately recommend to a friend, and intend to use them again. "

" We found Europcar outstanding. Pick up was swift. The car was top notch. And returning it was a breeze. Fantastic service. "

BOLOGNA, IT - Reviewed by BRENDAN - 03 July 2012

PISA, IT - Reviewed by TADAS - 03 July 2012

" all good ;] "

" happy :] "

BERGAMO, IT - Reviewed by PATRICK - 02 July 2012

" when picking up a hired car i think the agent should show you a picture of the new speed camers which are all around the lake because other countries have different style and shape my friend met me at bergamo airport and showed me a photo of the speed camera you must allow for all nationalites "

" ok very good "

NAPLES, IT - Reviewed by EAMONN - 02 July 2012

" Counter staff allow anyone to skip the queue! "