Auto Europe
- North America
- Central America
EUROPCAR FRANCE CUSTOMER REVIEWS
- 8.4
- 8.8
- 9
- 9.2
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EUROPCAR FRANCE Car Rental Reviews
Average Rating for Europcar :
NICE, FR - Reviewed by TIM - 19 September 2025
" Everything went smoothly "
" Excellent service, everything went smoothly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LA ROCHELLE, FR - Reviewed by MICHAEL - 19 September 2025
" Efficient pick up & drop off process. Office a bit of a walk but not major issue "
" Terrific car and great value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by NEVILLE - 09 September 2025
" Over all it was excellent "
" Counter staff were efficient and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LA ROCHELLE, FR - Reviewed by BRIAN - 04 August 2025
" Straight forward rental and return. "
" Excellent service especially with option to fully insure your rental. Vehicles provided are excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by MICHAEL - 19 July 2025
" Very good "
" Staff very affecian and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ALISON - 01 July 2025
" Value for money, no stress at pick up or drop off. "
" The check in was great very efficient and quick. The drop off was equally as efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DAVID - 27 June 2025
" Thinking we had the best insurance in place and arriving at the car rental desk only to be advised we didn't and having to pay out another €300 ruined the start of our holiday. Next time I'll book direct. "
" .the counter staff member was so good, extremely helpful. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PARIS, FR - Reviewed by CIARAN - 09 June 2025
" An otherwise really good service experience was spoiled by a very frustrating counter experience "
" Overall good but experience at airport desk was poor. Was told that the requested vehicle was not available at that terminal and he spent a long time searching for one at an alternative terminal. Then told me that the vehicle that he had "found" was manual and not automatic as I had requested. He went away from the desk and when he returned he told me that he could offer me an upgraded vehicle (Volvo C90) and tried to negotiate a price ranging from €500 per day down to , eventually €150 per day. When I refused the offer he "miraculously" found the vehicle I originally required - in another terminal. The entire process at the desk took over 1 hour and was very frustrating. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by FLORIAN - 30 April 2025
" Always easy to book with Auto Europe. "
" While the car we received was exactly what we booked and it drove well, it had a large amount of severe damages, including cracked windscreen and deeply indented and scratched panels in multiple locations. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BIARRITZ, FR - Reviewed by BRENDAN - 04 April 2025
" excellent service "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DARAGH - 24 February 2025
" No issues "
" Car had a slow puncture when picked up Pointed out to counter staff who said it was fine and reset the pressure monitor. Had to refill tyres twice which was disappointing. Felt the issue was overlooked by staff when we returned the car too "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, FR - Reviewed by JOHN - 23 February 2025
" Auto Europe is absolutely brilliant as always. Highly recommend. "
" I wasn't expecting the additional Cross Border Fee as I was picking up and staying in France, but don't have the will to engage them for EUR 32. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RONAN - 01 February 2025
" The extra insurance cover bought with auto Europe was dismissed totally and I was told I wasn't covered. Cost me another €356 "
" Despite having purchased extras with auto Europe, it cost me more in insurance than the actual rental "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by NIALL - 13 October 2024
" See above "
" I have lodged a complaint to your office about how I was dealt with when returning the car. Your staff member Jessica was very difficult & disrespectful to me & my wife. The car was returned full & she checked the gauge & agreed with us that it was full. However because we full the car 24.7 KLM's away, she stated that we would have to pay €4.20 plus an admin fee of €20. She said she was more strict than the previous staff we dealt with when returning cars in the past where we had used the same last Petrol station on the motorway. I noted after checking my voucher that the car must be filled no more than 25 KLM's away!! I want this dealt with & see that €63 has been processed by you on my credit card account. Please refund this to me immediately. This is the first time that I have had a very disappointing outcome with your rental company. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by BRENDAN - 28 July 2024
" excellent service "
" excellent service as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MARIA - 20 July 2024
" Easy no hassle experience "
" Man on desk was helpful and pleasant. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by TERESA - 11 June 2024
" very good. no delays "
" fast effecient service with no delays "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JOHN - 11 June 2024
" Excellent car hire experience minimum fuss "
" V efficient friendly service . Excellent car . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LORCAN - 13 May 2024
" From booking to returning the car all worked like a dream. "
" When we arrived the staff who were friendly were able to process our booking immediately and we were on the road within fifty minutes of landing. Returning the car only took not more than five minutes . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by IVAN - 14 April 2024
" Very happy "
" First time to hire electric car. Counter staff very clear in explanation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MARJORIE - 07 April 2024
" Cars all damaged Offered MG instead of Volvo Huge issue with the brakes I counted 6 external issues plus huge door dent They asked 120€ for a different car This also had multiple scrapes but not as severe , it rattled on small roads, car was not full with fuel Julie at the reception was just horrible to deal with I had to pay an extra 120€ to upgrade the car as the brake in the MG was exceptionally sensitive I could not manage it A truly horrible experience "
" Cars in poor condition Staff rude "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
LIMOGES, FR - Reviewed by DAVID - 04 December 2023
" Good service as always. No issues. Exceptional price on this occasion. "
" Good experience. Staff helpful and efficient. Car clean and ready when ordered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 20 November 2023
" Worked well. "
" Excellent - this time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LORCAN - 18 October 2023
" The car we got was Toyota Corolla Hybrid with 4,000K on the clock and a lovely drive. Wept up 750 kilometres on the clock and it only cost us €60 approximately for fuel. "
" Having rented from Europcar before they had all our details. On pick up there was no queue and it only took 5 minutes. Returning also only took 5 minutes as they had staff free to check the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JUSTIN - 09 October 2023
" Easy pick up and return. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DIJON, FR - Reviewed by THERESE - 08 September 2023
" Quick easy pick up and leave off with Auto Europe. Car was clean and easy to drive. Have been hiring from Auto Europe for 16 years never any problems. "
" Quick easy pick up and leave off. The car was clean and very nice to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by SEAMUS - 29 July 2023
" Pretty efficient, considering it is a small airport ( La Rochelle) the choices were pretty good. "
" Good choice when initially booking "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NANTES, FR - Reviewed by PATRYK - 25 July 2023
" The whole experience was perfect. Thank you. "
" Excellent service from Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GARY - 24 July 2023
" Shocking! I am expecting to be refunded as we were lied to by staff "
" We were scammed by Europcar. When we asked were we being charged for the upgraded car we were told no. We were also told the extra money on the receipt included our deposit which would be refunded, and wasn't. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NANTES, FR - Reviewed by PAUL - 09 July 2023
" Very good "
" At drop-off, I was asked to give my signature on a tablet without seeing whether the Europcar rep had entered full fuel gauge reading or what odometer kilometre reading she keyed. This was important as the rental came with a restricted daily km allowance "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LA ROCHELLE, FR - Reviewed by MICHAEL - 28 June 2023
" Overall good experience "
" Still unsure how agent can say you have full cover, and at car pick up you are not fully covered for all damage. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by NEIL - 23 June 2023
" Apart from problems with first car, it was overall a very good experience. "
" Our first car had a warning sign appearing on screen. LaRochelle office asked us to call back and gave us a new car. Car returned to Biarritz airport. Staff and procedures at both offices excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JOHN - 30 May 2023
" Other than noted above, our experience was excellent. The car was exactly what we wanted and it was in good condition and a pleasure to drive. "
" Very good, except the listed damage already on the car when we picked it up was probably for a different car - certainly not ours! The staff were happy to note this on our contract (by hand). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by LORCAN - 14 April 2023
" Excellent. "
" Very friendly and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by BRENDAN - 04 April 2023
" Car rental is very expensive this year ... not just with Europcar. As a frequent traveller to France I am considering buying a car rather than using car hire "
" Car rental is very expensive this year ... not just with Europcar. As a frequent traveller to France I am considering buying a car rather than using car hire "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by LUC - 19 February 2023
" Very pleasant. "
" Very good. Did enjoy the upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 15 February 2023
" Excellent "
" Excellent and efficient experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 21 January 2023
" Overall good but initial car was not suitable but changed immediately "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by PETER PAUL - 06 January 2023
" NEVER AGAIN "
" We paid for the rental of the car before I left Ireland and was informed € 500.00 would be blocked on my Credit Card - no Issue. On arrival I was informed I had to pay an additional € 30.00 or € 35.00 per day for Insurance. I never had to do this before also they were looking for € 800.00 blockage. All in the Queue for the car had the same or similar complaint. Never Again "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by CAOIMHIN - 06 January 2023
" Very easy to book modify and cancel. Always get the best rate. "
" Very efficient, quick. Nice vehicle in the category booked. Only negative was a mark/ smudge on passenger seat. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by MARIE - 06 January 2023
" Would definitely consider using Europcar again, they were efficient, approachable and good value for money. "
" Excellent customer service at pick up with Florian and drop off was great too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 02 January 2023
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RAY - 14 December 2022
" Everything was as good as could be expected. "
" Good price, quick pick-up and excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by JOHN - 29 October 2022
" please contact me on 353-87-2552996 "
" Been trying to contact Europcar since my return without success. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by RAYMUND - 28 October 2022
" Quick & efficient "
" Smooth operation, with no delays "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LORCAN - 25 October 2022
" overall I have no bad comments except for the car as I have said already "
" I booked an economy car as I usually do, I got a Fiat Panda which had no power in the engine for steep climbs. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MARSEILLE, FR - Reviewed by THOMAS - 01 October 2022
" Autoeurope was great as usual. Europcar was also generally great, but shouldn't have let a car out with critical warnings in Mandarin. "
" The hire was for a Hyundai Kona EV or equivalent. At check-in, the operator started to process a Kona, but then went off and got keys to a Seres 3. This Chinese car was fine EXCEPT all driver info was in Mandarin on the drivers display and could not be changed. I felt unsafe the whole trip as it was beeping and flashing stuff & I had no idea what it was telling me. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by NIALL - 29 September 2022
" I use the service regularly, it always works well. "
" I collected the car a couple of hours earlier than the time I had booked due to a schedule change. On returning the car I was charged for an extra day. I was never advised that this would be the case, either on collecting or returning the car. I objected to the charge but Europcar applied it anyway. I would appreciate it if AutoEurope could dispute this on my behalf and obtain a refund. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 7
BIARRITZ, FR - Reviewed by GERARD - 15 September 2022
" Swift service no delays. "
" Faultless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PAULINE - 13 September 2022
" see above "
" Please note we are not people to complain so this is very difficult for me but we had such a bad experience at Toulouse pick up I feel I must let you know. We always use your service and found it excellent but this was just a disaster. Firstly we queued up and completed the paperwork as you know this takes time , we then proceeded to examine car , there was food and drink cartons left from previous clients and inside the full inside was very dirty , it was never cleaned. We then went back into office and had to complete paperwork for a 2nd car , when we went to examine this we discovered it was manual drive and not automatic as we reserved. Back in to complete paperwork for 3rd car , agreement showed 4 damaged areas but when we went to examine there were over 14 damages , we were told to take photos , this is not good enough we dont work for Europecar the agreement should have had all the damages already listed . We were not prepared to do this so back into office again where we had to then take the 1st original dirty car as it was the only automatic available , the service guy gave it a quick wipe over but it didnt feel clean. When we left the parking lot the tyre pressure lights came on before we even left the airport again this should not happen. We spent 1.5-2 hours in this process and it caused great stress and upset and we didnt make it to our destination for a special event. I would like a reply to this complaint please and compensation as we paid over €1,000 for car for 2 week period. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LA ROCHELLE, FR - Reviewed by VINETA - 13 September 2022
" Great service! "
" Easy to book, online. to receive vehicle- took only 3 minutes at the airport, which was one of the best experiences so far. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JAMES - 23 August 2022
" Please see above. In addition, their breakdown assistance was very difficult to navigate as a non-French speaker. "
" I lost 4 days of my holiday thanks to Europcar. Following a puncture on day 3, the car was taken away and the following day (day 4) I send 150km away in a taxi to collect another vehicle. The 2nd car started to display an fault issue. On day 5 we went to the local Europcar office in Beziers. They thought they resolved the issue. On day 6 it was clear the issue was not resolved. Returning to the local office and after much debate they agreed that the car need to be replaced. It tool 1 hour to source a new car at the local airport. On returning they said there was no damage (and there was none) and have now charged me for damage without telling me what damage that might be. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 1
PARIS, FR - Reviewed by VLADIMIR - 15 August 2022
" Great prices "
" Unexpected charges "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by KEVIN - 04 August 2022
" This was my most expensive car rental ever for a car that was by far the worst I have ever driven. Europcar never again. "
" The car was in a very poor condition, 40K plus on the clock, dints and scratches all over the bodywork, shift stick very loose and dodgy, wiper in the front was broken and the two back tyres would be legally classified as bald here in Ireland (2mm of tread) When I requested a different car they were quoting me an extra €190. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 1
NANTES, FR - Reviewed by KEITH - 30 July 2022
" Brilliant service. "
" Excellent service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 24 July 2022
" See 3 above. "
" The experience was ok. I thought the Nice staff were good. The car was in reasonable condition eventhough the tyres were not inflated to the correct pressure which is dangerous. Also a sensor alarm kept going off around Nice for some reason which was very annoying. The signs for the drop off area in Nice were non existent and it took me an hour to get rid of the car. None of the staff walked the car with me on pick up or drop off which is normal for car hire which in my view is legally required. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 7
NANTES, FR - Reviewed by SIMON - 05 July 2022
" Happy with the rental experience and car "
" No problems at all "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 02 July 2022
" Prices have increased but overall a good broker experience "
" Overall a much better experience than my previous booking. New car with low mileage and only issue was inside was a bit dirty on back door "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NANTES, FR - Reviewed by JOHN - 29 June 2022
" Very happy overall "
" Very satisfied overall. Would have expected more information at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MARK - 28 June 2022
" Excellent service when i arrived to pick up my car, staff member i think his name as Amir? was particularly helpful and sourced a better car than i anticipated. its was swift and quick transaction. "
" Excellent service when i arrived to pick up my car, staff member i think his name as Amir? was particularly helpful and sourced a better car than i anticipated. its was swift and quick transaction. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by ALAN - 26 June 2022
" I use autoeurope all the time. Excellent booking platform and have always been very helpful when I've had a query "
" Perfect- all very smooth and efficient. A bit more expensive than previously. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANNEMARIE - 15 June 2022
" Great experience "
" Easy pick up (apart from long queues) and easy drop off. Helpful staff and car in excellent condition "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by IRIS - 10 June 2022
" The only issue was that I was initially given a two door car instead of one with four doors which had been ordered. This was rectified with little delay. "
" The only issue was that the first car given had only two doors when a four door car had been requested. This was rectified with little delay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SHEELAGH - 03 June 2022
" Loved the Toyota Corolla hybrid automatic- Will make it my next car! "
" V satisfactory but expensive! "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ANNE - 02 June 2022
" Great company to deal with, would highly recommend "
" Great service in MRS, lovely guy checked us in and got the car I booked! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by NEIL - 01 June 2022
" Generally satisfied "
" Pick up was fine. Very pleasant girl( Morgan?). Drop off at Nice was awful- really difficult to find return parking, 5/6 floor on multistorey. Nothing in our documentation to tell us that. When finally parked, found key dropbox "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NANTES, FR - Reviewed by EDDY - 06 May 2022
" Use auto europe for many years. Could do with some discount after many rental and never any ossues "
" No problem, just a bit expensive "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by DAVID - 04 May 2022
" easy to do "
" Nice staff "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LA ROCHELLE, FR - Reviewed by MARIE-JEANNE - 25 April 2022
" same as above "
" simple an efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by MICHAEL - 19 April 2022
" Good car and good people! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by DEREK - 12 April 2022
" Very poor service when trying to recover duplicate charges. Either very little feedback or totally unresponsive. Over €500 out of pocket for 3 months and still no resolution. Plenty of competitors out there with genuine customer service "
" Reserved car was unavailable so we agreed to take 2 smaller cars overnight and return next day to pick up 9 seater. Have since been charged for both rentals and after 3 months and 2 credit notes still no refund. Worst car hire experience ever! Beware "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by BRENDAN - 05 April 2022
" I like dealing with Europcar but this was my first disappointment "
" Car broke down 2 days into the rental. Battery needed to be jumped. I'm guessing it wasn't the first time either as all the clocks, dates, etc had to be set on collection so it looked as if the battery problem had happened previously. In fairness the rescue service arrived within 90 mins but this shouldn't happen "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NANTES, FR - Reviewed by TARA - 28 March 2022
" Very good experience "
" Easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by ALAN - 16 January 2022
" Winter tyres / snow chains should be an option to select on your website. Should be clearer that the excess insurance through your website isn't with the car rental company. "
" I have not received a receipt for my recent rental. I have extra charges applied but don't know what for? "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by DAVID - 06 January 2022
" Always happy with Auto Europe. Great to be able to change bookings up to 48h in advance. "
" Reliable company. Good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by JEREMY - 29 November 2021
" X "
" Can you please send me a full summary of the costs associated with this car. I was originally charged €187.58 and then an extra €418.42. Can you please explain all these charges and a full breakdown. I was of the understanding that the total was €491.76 including all extra insurance cover. I would appreciate a full explanation and breakdown asap. I have found it impossible to get help from anyone in euroocar "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by PATRICK - 18 October 2021
" Please read my previous comments on europcar "
" I booked an economy car for the five weeks of my trip, the example given on the website was a Citroën C3. The car I received was a Fiat panda. After used the car for five weeks, I cannot find one good feature apart from ease of parking. It was the worst rental car in economy class that I have ever received. The fiat panda should not be in the same class as the Citroën C3. I will be reluctant to use europcar for future bookings unless I can be assured of the car supplied matching the website example. Regards Paddy Sexton "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NANTES, FR - Reviewed by PAUL - 17 October 2021
" Enjoyable "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DENIS - 06 October 2021
" Car was fine . The registration process was torture!! I always get the feeling that car hire companies cannot wait to get an opportunity to catch you out for more money or find some issue on return. However I didn't have any issues on return "
" Car was perfect. Tried to pre register my details but site did not allow me. Took nearly 1 hour to Q and get processed. Too long where all my documents were in order "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GERARD - 06 October 2021
" This was a very good experience "
" I would like to complement the Lady we hired the car from in Nice station she was most helpful and efficient and we hope to use this station again "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by ALYSON - 04 October 2021
" Overall very good. "
" A long delay in queue while waiting to pick up car but counter service was very good and efficient. Return of vehicle was a very smooth process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by EILEEN - 30 September 2021
" Pleasant staff and efficient service "
" Ease of checking in and picking up the card "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RAY - 25 September 2021
" Overall good. "
" Good experience overall. A little more expensive than usual... even for the time of year. When I received the car I was told that it was in perfect condition. However, there were some deep scratches on the front bumper. I took a photo of these and there was no problem with the drop off. In fact, the person who took back the car said that on his file the scratches on the bumper were indicated. Record keeping? "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by ILINKA. - 23 September 2021
" I like Europe car very much "
" Great services frienfly and hrlpull staffs at the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JOSEPH - 13 September 2021
" The service was great but the price we paid is still a major issue for us "
" Although the car & service were good we were SHOCKED & deeply disappointed at the price of hiring it - over twice the price we paid in 2019 for exactly the same period.( eu845 compared to 346) Left a bad taste in our mouths for the entire holiday "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by IVAN - 31 August 2021
" Even though we arrived in time to pick up the car, due to long delays at the counter we ended up being charged an out of hours fee. Also a car hire company closing at 1630hrs on a Saturday in August at Lyon airport seems ridiculous. "
" On returning home we discovered a charge of €25 for out of hours service was made against our credit card. We had booked to pick up the car at 1630hrs and although we were in their queue way before 1630hrs, due to long delays at the Europcar counter we didn't actually get the car until 1649hrs, according to their records. Two of their three staff actually left at 1630hrs much to the amazement of all of us in the queue, which left one gentleman to deal with the queue. It seems unfair that we are charged due to their inefficiency. They should not accept a booking for a pick up at 1630hrs if they don't have enough staff to process the pick up. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by AIDAN - 30 August 2021
" better than the competition - but still a bit expensive "
" Excellent Service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GERARD - 20 August 2021
" After a flight all you want is to pick up your rental car and go. All that was needed was a sign indicating the alternative pick up point, or an apology when I finally found it . I will try to avoid your company in the future. "
" The counter indicated for pick-up was closed, with no signage as to the alternative. With laughter an employee of another rental company told us where to go, seemly this happens regularly. When I finally found the counter, tired and disgruntled I was treated with thinly disguised contempt. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by RAY - 15 August 2021
" Very positive overall experience will definitely be back again "
" Fast and efficient pick up service with very friendly staff. Nice upgrade on arrival, overall a very positive experience with Europcar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 17 July 2021
" Pretty good - apart from the upgrade issue "
" Was late collecting due to travel changes and my booked car wasn't available so forced to upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 17 August 2020
" I had hired thd car for 11 days but had to give it back after 4 days due to death in the family and no partial refund was available unfortunetly. "
" Staff were good to deal with. The car was as ordered but it did not have any water in it for the wipers. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GRENOBLE, FR - Reviewed by DECLAN - 04 April 2020
" Staff were amazing after sales couldn't do enough "
" Staff were amazing after sales couldn't do enough "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PATRICK TIM - 02 March 2020
" Very efficient service "
" As a regular customer of Europcar would appreciate a loyalty upgrade "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JAMES - 19 February 2020
" Very good service "
" Thank you everything was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by SYLVAIN - 02 January 2020
" really no issue. I booked way in advance and all went very smoothly "
" I will communicate directly with them as they have asked me to "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LYON, FR - Reviewed by ISABELLE - 30 December 2019
" Will use that company again. "
" I was upgraded to a bigger car at no extra cost. Brand new car. Was delighted with that Renault Capture. Will be travelling in January again and would love to get the same car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ELEONORE - 29 December 2019
" super friendly and helpful staff at reception "
" super friendly and helpful staff at reception "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by MOHAMED - 19 December 2019
" Perfect "
" Excellent service, well done guys "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by THOMAS - 20 November 2019
" Take detailed photos of any damage at pick-up "
" Tried to charge for pre existing damage.. Do they bother to update their records from hire to hire? Luckily, I had photos... "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by PETER - 17 November 2019
" I was waiting for more than a day for confirmation of my booking, and I had to e-mail twice. "
" Every other car rental company that I have dealt with give you a car diagram that marks where there is damage already on the car prior to your rental. Europcar just write down where there is damage, and this is only in French language. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ROSEMARIE - 31 October 2019
" as above. good value, good car hire merchants. "
" grand - quick in and out. Nice car, convenient location "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by FIACHRA - 30 October 2019
" booking process good but totally undermined by the under powered ( Yaris) car we were given. "
" Booking process was very efficient but the car we received was so low powered (a Yaris) it made driving rather uncomfortable on the motorways "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BIARRITZ, FR - Reviewed by GERALD - 29 October 2019
" No more comment "
" Collection and drop-off were very fast and efficient. Fastest ever in ten years renting cars at Biarritz-Pays Basque airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by LORCAN - 22 October 2019
" I booked Europcar this time because they were offering a promotion. The next time I will go back to the other company's which gave me a better service and car, and not necessarily the cheapest. "
" Compared to cars that I have rented from other companys I found this one the worst from the point of view of the condition of the body work and high mileage with the engine being sluggish. A lot of scrapes and dents, there was no check beforehand, no diagram indicating where the damage was. This worried me that I might be accused of causing the damage. I wasn't and I took photos. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
NICE, FR - Reviewed by THOMAS - 05 October 2019
" Auto Europe process excellent as usual. "
" All good. Counter staff were a bit pushy and not as helpful as they ought to be. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MARGARET - 01 October 2019
" The booking system allows you easily to identify the most suitable contract for your hire period,and the company offering the best value.I am a regular client. "
" There was some difficulty initially about the car they had for me,but it took just a few minutes to sort out and the car provided was very suitable for my needs.The exterior was not very clean,perhaps because of the need to switch the vehicle quickly.The staff in Nantes airport are very good to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PERPIGNAN, FR - Reviewed by PATRICK TIM - 30 September 2019
" Happy with the service offered "
" While happy with the experience, we are regular users of Europcar and would expect to have our details on line. Also some form of loyalty programme in place for a good customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERPIGNAN, FR - Reviewed by GERARD - 30 September 2019
" No issues "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by SEAN - 24 September 2019
" Good price, nice car but car rental desk needs to be improved "
" Europcar staff all go on lunch together and close for an hour so was waiting at the desk for them to come back and open up. Also there was a free staff member at the counter when they reopened but would not serve is as she only did returns. It took 90 mins from arrival to get the car so very unsatisfied with pick up "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PERPIGNAN, FR - Reviewed by THOMAS - 17 September 2019
" the staff was very friendly and helpful "
" unfortunately we did not receive the car booked (Citroen C3) but a suzuki that felt much smaller "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JOSEPH - 15 September 2019
" easy access & drop off at marseille airport. good service & value overall "
" Felt we got good value & the super cover gave us great peace of mind "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CHRISTOPHER - 15 September 2019
" Very friendly staff "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by OLIVER - 13 September 2019
" Everything went so well & smoothly, We would certainly use them again "
" Very happy with everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by TINO - 12 September 2019
" Appreciate the very competitive prices and conditions at Auto Europe. "
" Very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FIGARI, FR - Reviewed by JACINTA - 08 September 2019
" I will recommend on basis of overall excellence though I will say that in my view are overpriced. "
" Europecar had always been my number one Choice! Excellent on all grounds, particularly having hsd very negative experience with a different group on one occasion. However, in the past couple of years I have found Europe car prices to be exhorbitant. Already this year I chose another company on one trip and was very satisfied. Saying that, I still prefer Europe car. However, on my next trip to corsica, i doubt that I will rent from Europe car at these prices. I have already sources local companies in Corsica. , "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by AILBE - 26 August 2019
" as above in Q3 "
" 2 issues to mention: (1) At the collection desk it was mayhem - big queue and no one to tell us to get a reference number from a kiosk, that was very confusing and a very long wait. But when we got to the desk, and after 1 hour, the lady was super nice and we were upgraded to a better car, much apprciated. (2) When we got to our car, I found a large mark on the rear bumber, this was not mention to me. Fortunatly I saw it and got a member of staff to make a not on our documentation. I also took a photo , with time-stamp. Everything else was perfect. Car was like new. Very comfy, great upgrade. Drop off was easy, the guy we met was friendly and patient. Usually at this point staff from all companies are rude and rushing customers - but not this time. Thanks !!! "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JAMES - 25 August 2019
" The previous renter was obviously a heavy smoker so the interior was not cleaned properly. The smell was absolutely horrific, I had to buy Fabreze and spray the interior of the car, as the foul smell was making me feel ill. "
" Not sure owing to interior condition of the car, if I would rebook with europcar, and I rent cars at nice airport twice each month "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PERPIGNAN, FR - Reviewed by TIMOTHY GER - 23 August 2019
" all very satisfactory "
" no fuel station open locally on the day of return (Sunday early am), and no attendant at Europcar to explain this to, so was pleasantly surprised to learn that the cost of my replacement fuel was not too excessive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAUL - 13 August 2019
" good vehicle although upgrade was a bit expensive , however I needed to do so as we met up with friends. vehicle was more expensive to run as it was a petrol engine rather than diesel . no suitable diesel vehicle available. Car was in very good condition sand performed well. no issues. "
" First vehicle did not have satnav installed. replacement vehicle provided. delay in returning vehicle as staff member could not be located on the grounds. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BEAUVAIS, FR - Reviewed by TADHG - 09 August 2019
" as above "
" check-in person at Beauvais was very professional and helpful check-in queue waiting time was a bit long car was good drop-off very efficient "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by TOM - 05 August 2019
" Everything ran smoothly from first initial booking to dropping back the car. Pick up and drop off was quick and easy. Staff were friendly and helpful. Car was excellent condition and as described. And most importantly the price could not be beaten. "
" Everything was perfect, Pick up and drop off was quick and easy. Staff were friendly and helpful. Car was excellent condition and as described. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by BRENDAN - 04 August 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 31 July 2019
" Easy to use and cheaper than booking directly. "
" Fast collect. No hard sell on extras. Only difficulty was not knowing the return location (different to collection location) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JAMES - 24 July 2019
" N/A "
" Very positive "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by ROBERT WILLIAM - 22 July 2019
" Ok "
" As a holiday rental the Lexus hybrid was a bit of a nightmare in terms of some of the quirky sequences required. Lovely car to drive, but not an ounce of pick up for overtaking. Luckily returned alive! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by TIM - 20 July 2019
" Very likely. "
" Very efficient in the booking process and europcar was very good to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by YVONNE - 20 July 2019
" Excellent service as always "
" I've been traveling to France for over 20 years & have used Auto Europe over the last 10 years. Have used various airports throughout France the lady at Rennes was very efficient & explained everything throughly . I will be back in November & hopefully next year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 19 July 2019
" I would advise you to contact the car-rental groups in nice airport to say that cast was or not happy with this extra fee. Returning the car in a very king state was never ever mentioned when renting the only thing that was mentioned as always is to return the car with a full tank of petrol which we did. "
" On returned to deliver back the car there were staff in blue uniforms who told us that the car was dirty and we were going to be charged to clean it. There was only a little bit of sand as there has been every time we rented a car for the last 13 years. Could see that this was happening to everybody who would turn the cahs and these members of staff were not part of any car-rental company they were a separate company. This seems like a complete scam and everyone who got this was in agreement. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NANTES, FR - Reviewed by DARRAGH - 13 July 2019
" Excellent value "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LYON, FR - Reviewed by CARINA - 11 July 2019
" Car I was given was in excellent condition & staff at gate Perrache were very helpful & set satnav to English "
" Everything went very smoothly & staff at Gare Perrache were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by DINA - 09 July 2019
" N "
" N "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by PATRICK - 09 July 2019
" h "
" h "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AJACCIO, FR - Reviewed by ANNETTE - 03 July 2019
" Great experience with Europcar, fast, efficient and pleasant. "
" Very pleasant staff and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by HELEN - 03 July 2019
" EASY NO HASSLE EXPERIENCE. "
" AN EASY EXPERIENCE, CUSTOMER SERVICE GIRL WAS VERY HELPFUL. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PHILIPPE - 28 June 2019
" Very Happy "
" Very Happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MICHAEL - 27 June 2019
" The car was faiely bashed up when I got it and although it didn't impact on the car performance it's a bit disconcerting to collect an already damaged car. You can do better and you expect a higher standard from your customers. "
" Check in took waaay too long. There has to be a better way than just expecting customers to stand in a queue for 40 mins and suck-it-up. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by SEAN - 03 May 2019
" Disappointed "
" Car supplied was too big and very difficult to park on city streets. I asked for a smaller vehicle, as requested in my booking form. Although smaller vehicles were available, the guy dealing with me refused to get keys to another car from a colleague, as his own drawer of car keys only had automatics left, he said "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by FRANCIS - 17 April 2019
" Very good "
" Because it was busy I had to wait No problems what so ever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by CHRISTOPHER - 27 February 2019
" easy to book and to change bookings "
" efficient service explained everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, FR - Reviewed by VINCENT - 24 February 2019
" Very happy "
" Very Happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ILINKA - 28 November 2018
" very pleased "
" very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by SEAN - 07 November 2018
" Will definitely use this company again. "
" Good efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HUGH - 30 October 2018
" Absolutely no complaints "
" I'll stick with Europcar if it's this good every time! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by FRANCIS - 30 October 2018
" No problems "
" Good I am a returned customer "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by BARRY - 16 October 2018
" I paid on line for the car €180 but it cost me €140 extra . This happened as the assistant more or less tricked me with her confusing offer of a "better car " I'm not happy about this and I certainly will advise people what happened to me . U can ring me anytime st 00353878591202 to discuss same "
" I booked afar for the price of 170 but ended paying "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by PETER - 03 October 2018
" See my comment above "
" I have had bad experiences in the past from cheaper rental companies and I have to say that my experience with Europecar at Biarritz airport was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MARGARET - 26 September 2018
" Easy to make comparisons and good value for money. "
" Very smooth experience throughout and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by CIARAN - 24 September 2018
" Cars are always clean and quite new, staff friendly and helpful "
" I was really disappointed that I was not able to bring the car from Corsica to Sardinia, I lost a deposit on accommodation in Sardinia because of this and have to find accommodation in Corsica at short notice and change our plans. This should be resolved as it's damaging to tourism and your business, surly the risk to a car on the ferry is minimal. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by WILLIAM - 12 September 2018
" See reply to number 3 "
" Overall very good, but office was closed when I dropped of the car at 09.30am and had to leave keys in the drop box. Would have preferred if some body was present at that time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JAMES - 11 September 2018
" Please see above comments "
" I have to single out the lady at Gare de Lyon hire centre. She was incredibly helpful and charming and could not do enough for us. The car was first rate. Drop off was fine too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ANGOULEME, FR - Reviewed by MARIE - 21 August 2018
" All described above "
" Office hours were ridiculous because train was late we missed our pick up time before 12 and had to wait until after 2:30 ? Before that we had been advised that a charge of €50 would be applied if we arrived late but we had to book an after 12 appointment otherwise no one would have beenthere? I had booked a BMW X1 and got a Ford Kuga ..nothing wrong with the car but value for money disappeared ? I am definitely disappointed Also we had to clean and vallet the car as well as the normal fill of fuel therefore miss lots of valuable holiday time at the beginning and the end of our holiday . I do not think that is value at all !! You have clearly missold your service . Staff were nice but stretched ,I had to mind the office while the staff member went out to examine the car at the other end of the car park when we returned it? "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LYON, FR - Reviewed by MARK - 21 August 2018
" I have made a formal complaint about my experience with Europecar. I await the outcome. "
" See my formal complaint "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PATRICK - 13 August 2018
" Clean car, pricing was ok. very happy with the vehicle and will recommend to my friends "
" have used the company before and will do so again "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - 11 August 2018
" Overall everything went well and everything ran smoothly. Have booked with Autoeurope for the past 7 or so years all have been good. "
" Staff are very eager to sell up pushing a higher category vehicle and extra insurance you need to be firm with them. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DECLAN - 07 August 2018
" Positive, no issues. "
" Positive, no issues to record. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NANTES, FR - Reviewed by BRIAN - 03 August 2018
" Adrian was very helpful when I phoned "
" Great customer service and price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by EVELYN - 30 July 2018
" overall good "
" Generally it was a good experience staff were helpful and the handover went well both collecting and handing back the only thing is to made sure sat nav in in English for relevant customers. It took awhile to sort it out "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NANTES, FR - Reviewed by EOGHAN - 30 July 2018
" Everything went really smoothly, very happy with my rental. "
" Everything went really smoothly, very happy with my rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AURAY, FR - Reviewed by JOSEPH - 23 July 2018
" I will rent a car from your company the next time I am in Brittany as overall I had a good experience and your price was competitive too. "
" The staff were very helpful and efficient. I was initially very unhappy not to get the car I booked as I had given a month's notice. I think that is sufficient time for your company to organise that the client's choice is respected and met. I was renting the car for a week and not just a day so I think every efffort should have been made to ensure I got the car I initially chose...in my case this time it was Citroen 3 DS. I was luck however in that the car I was given was an Audi A1 which was a good replacement. However I think your company should plan ahead a little better or contact the client to offer a choice of replacements if their choice at the time of booking is not available. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MICHAEL - 22 July 2018
" Excellent company. Professional friendly helpful . "
" Excellent service. Helpfully staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PADRAIG - 17 July 2018
" pleased that the location across the road from arrivals was very acessable "
" Staff on the ground were very friendly and professional with excellent English language skills "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by SEAMUS - 16 July 2018
" great. very satisfied "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MICHAEL - 15 July 2018
" Will book again with Europcar next year very happy with experience. "
" Great service no problems from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by SEAN - 05 July 2018
" I didn't like that I had to clean the inside of the car...I was warned at the desk that I would be fined a 1000 euro if the car had any dirt in it ..."Corsica is an island and lots of people go to the beach and bring the cars back with sand, I warn you not to out you will be fined"...that's not a nice policy. I spent over an hour in boiling heat at a suitable petrol station (took another hour to find a station with a hoover) pushing euro coins into a machine to operate a hoover and clean the car...that's not ideal "
" I was upgraded at the desk to a diesel and larger car - this was a pleasant surprise and I was extremely grateful... furthermore the assistant at the desk was very professional, courteous and freiny... thoroughly a good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MARGARET - 25 June 2018
" Very straightforward booking experience and excellent value.The system to compare options is first rate. "
" Really helpful service on arrival when a Europcar staff member walked through a flood to bring me the car,and very efficient return procedure at Nantes.The vehicle was pristine and very comfortable,so altogether a very good hiring experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by HELEN - 24 June 2018
" Efficient service "
" Very happy with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LA ROCHELLE, FR - Reviewed by JAMES - 21 June 2018
" no comments "
" all went well "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PARIS, FR - Reviewed by MARY - 14 June 2018
" Very satisfied with service both in booking and collection of vehicle, experienced no difficulty with drop off. "
" Changed mind about booking just before travel, speedy cancellation and rebooking of 8 seater vehicle at short notice, very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DINARD, FR - Reviewed by MICHAEL - 11 June 2018
" I find Auto Europe easy to deal with and efficient. "
" There is a some confusion about explaining what the excess is for because I take out full insurance to cover all damage to the vehicle. Therefore I don't see the need for excess. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by RAY - 19 October 2012
" i hire cars about six times a year. Auto Europe provide me with the best value on 90% of occassions. "
BORDEAUX, FR - Reviewed by ELAINE - 17 September 2012
CARCASSONNE, FR - Reviewed by PIETER - 17 September 2012
" Easy to book on line we have used for 5 years no problems "
" Very abrupt and rude . We are always allocated diesel car . None this time "
PERPIGNAN, FR - Reviewed by ANN - 15 September 2012
" We were very happy with the service from Auto Europe. Our only negative comment would be the lack of automatic cars available and this made a huge difference to our trip as only one person could drive. Overall though I would say that your customer service is very good and I would use your company again. "
" Good customer service. "
RODEZ, FR - Reviewed by THOMAS - 12 September 2012
BORDEAUX, FR - Reviewed by GENEVIEVE - 07 September 2012
CARCASSONNE, FR - Reviewed by ANTHONY - 27 August 2012
TOULOUSE, FR - Reviewed by MICHAEL - 25 August 2012
" Disgraceful treatment in Europcar. Wouldn't accept our credit card because the first names were slightly different to passport. But still handed us a contract misspelling names and detailing we were from Iran and not Ireland. "
NICE, FR - Reviewed by SEAN - 23 August 2012
BORDEAUX, FR - Reviewed by COLIN - 10 August 2012
BIARRITZ, FR - Reviewed by RAYMOND - 28 July 2012
" We were very satisfied with our overall experience. "
" Good service/staff etc. "
BEAUVAIS, FR - Reviewed by STEPHEN - 22 July 2012
" Very very happy with everything...we booked and then found that the suitcase we had didn't fit well in the boot of the the juke...(funny car)...I told the lady and she without hesitation upgraded us to a quasquai....which was very kind...this ar suited us great and we had a lovely time..thanks "
" Excellent, lovely girl. Very. Helpful and pleasant. "
BIARRITZ, FR - Reviewed by PADRAIC - 16 July 2012
NARBONNE, FR - Reviewed by NEIL - 14 July 2012
" Hi, Very satisfied, extended rental by 3 days. If offered a special rental rate would consider a longer rental as my visits to France are always a month or more. Kind regards "
BORDEAUX, FR - Reviewed by GAVIN - 12 July 2012
LA ROCHELLE, FR - Reviewed by JOE - 08 July 2012
" Straight forward booking with options across all providers. Most importantly, to me, there were no hidden costs. AutoEurope now bookmarked for all future rental bookings. "
" Short queue at airport compared to other providers and no attempt to up-sell additional insurance cover, sat nav etc. Will be my 1st preference provider based on this experience. "
BORDEAUX, FR - Reviewed by PAUL - 05 July 2012
" we were very happy with service . car excellent .staff efficent. "
" very efficent staff.car excellent. no problems "
BORDEAUX, FR - Reviewed by JEREMIAH - 03 July 2012
CARCASSONNE, FR - Reviewed by COLIN - 03 July 2012
" Overall satisfied. "
FREJUS, FR - Reviewed by HUBERT - 03 July 2012
" delighted at the excellent service and easy booking online. willl definitely go through autoeurope again. excellent value i thought "
" was delighted at the pick up location and speed of service "
BORDEAUX, FR - Reviewed by KATIE - 03 July 2012
" Very good service. "
" Very good service "
BORDEAUX, FR - Reviewed by TONY - 03 July 2012
" good service ill use it again "
" i have used them several times and always been good to deal with "
BEAUVAIS, FR - Reviewed by BRIAN - 02 July 2012
" good to deal with "