ENTERPRISE ITALY Car Rental Reviews

PISA, IT - Reviewed by PIOTR - 05 November 2024

" the general experience was good apart from some booking mis-hap where I wanted the car from 11PM on Friday to 11AM on Saturday and it turned out the vehicle was booked from 11AM on Friday. That created extra "late pickup" charges that I wasn't aware of and also made us almost miss the pickup as the staff was just closing down the shop, not having expected us to show up. "

" Firstly - it wasn't Enterprise - it was Locauto on behalf of enterprise. Secondly - the general experience was good apart from some booking mis-hap where I wanted the car from 11PM on Friday to 11AM on Saturday and it turned out the vehicle was booked from 11AM on Friday. That created extra "late pickup" charges that I wasn't aware of and also made us almost miss the pickup as the staff was just closing down the shop, not having expected us to show up. I don't know if this was on Enterprise or on AutoEurope to be honest. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ALGHERO, IT - Reviewed by DAVID - 08 July 2024

" All good "

" Very pleasant and profesdional people definitely would use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PAUL - 16 October 2019

" Rental car was very good and a fair price, we recieved God service at palermo Airport "

" Very good service from the agents at palermo Airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by NIALL - 16 October 2019

" Price is king! "

" Car was fine. I consider it petty that SD card for sat nav was removed. Sat nav is not a luxury option with most car rental companies anymore. No petrol station near airport. We should have been told this when collecting car. I had to drive back out of airport to get fuel when returning car. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by EMANUEL - 10 August 2019

" Best service I have used so far for car hire. Very informative and trustworthy. "

" Pros: good value and great drop-off customer experience Cons: was not made aware of existing vehicle damages by the staff e.g. body damages "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PESCARA, IT - Reviewed by JACQUES - 19 July 2019

" The website was easy, and the counter people were great when we picked up the . The car was also very nice and well-maintained. The only issue is when I dropped the car at the airport there was no one at the counter, even though it was 8:30 and the sign said it opened at 8:00. I waited for a while but no one showed up. "

" As below "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BARI, IT - Reviewed by GARY - 11 July 2019

" Would like better communications about excess and possible cost of damages if any issues arose. My excess was Zero per booking but staff did not confirm that at the counter. "

" Lovely car / no issues "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by CIARAN - 14 June 2019

" The staff lie and when you catch them out they claim the calls are not recorded "

" The car was very clean and we got a full tank of diesel but the windscreen was dirty as the system didn't work the staff were friendly and helpful. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MILAN, IT - Reviewed by JAMES - 29 December 2018

" . "

" Good service upon arrival (efficient and polite), car was in great condition and nicer than we expected. Staff were helpful when we phoned regarding an issue and drop off was extremely quick. 10/10 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ROBERT - 02 October 2018

" Very good service at both pick up and drop off "

" A painless experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GERARD - 18 September 2018

" Booking through Auto Europe is very simple and I do like the Zero Excess options they sometimes have "

" The gent at drop off was very helpful "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by EAMON - 18 September 2018

" Locatu agent at desk was extremely helpful "

" Locatu agent at desk was extremely helpful "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MILAN, IT - Reviewed by THOMAS - 15 September 2018

" Although short enough queue for collection, the 2 staff members took a long time to deal with some customers (disagreements over conditions relating to the hire) so I was in line for over 30 minutes. The car provided was good. Drop off was quick. However report emailed to me afterwards, pointed to 2 scratches (small so did not attempt to charge me for them) purporting to have happened over the 2 days I had car. I had taken photos so compared before and after and there were no extra scratches. "

" Although short enough queue for collection, the 2 staff members took a long time to deal with some customers (disagreements over conditions relating to the hire) so I was in line for over 30 minutes. The car provided was good. Drop off was quick. However report emailed to me afterwards, pointed to 2 scratches (small so did not attempt to charge me for them) purporting to have happened over the 2 days I had car. I had taken photos so compared before and after and there were no extra scratches. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by JOHN PAUL - 29 August 2018

" very satisfactory "

" the good thing is that they give you options what car you want "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by BRIAN - 19 August 2018

" This extra charge of 11.71 completely annoyed me - be up front about the charges you will levy; but dont jus thave them appear at the desk with no option but to accpet them. "

" There was an extra charge at the counter that we were not informed of. This was an Oneri for 11.71. First the staff attempted to explain this as the VAT on the one way charge, and I had to explain that the one way charge of 73.20 included VAT. Then they said it was an airport tax and there was nothing to do about it. I was annoyed that with Auto Express or Enterprise were adding an extra charge that I could do nothing about. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MILAN, IT - Reviewed by JOHN - 29 July 2018

" Engine light came on but had purchased road side assistance and light went off when roadside assistance arrived "

" Locauto was the car rental provided not enterprise "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by DEREK - 26 June 2018

" It was explained to me before I took the car that should it break down I was to call the pickup truck which I had to take out additional insurance for and make my own way back to their office in Florence. I had no problem with the car but it was lucky for me it didn't break down. They then accused me of cracking a lens on the back bumper. I am 100% sure that this lens was cracked when they gave me the car. I checked the car for damage at pickup but failed to notice this crack. I felt the guy knew exactly where to look when I brought the car back. I'm still waiting on the charges to be sorted out. "

" I was accused of cracking a lens in the bumper which was not caused by me. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 2

VENICE, IT - Reviewed by AL JEFFERY - 02 October 2017

" We booked the VW Touran car as the car has the 5/7 car option (intermediate van), turns out Touran dont have 7-seater option and this is not clear on the website. Also, Enterprise didnt have the Touran and we had to settle for Skoda Octavia Station Wagon. We couldn't upgrade to 7-seater because there are no options, and next options to upgrade is 9-seater, which they also don't have any car in that range. Called AutoEurope and the lady behind the line could not change our booking, and we had to take the Skoda in the end and cramped space for passengers, dangerous but we had no choice, as to book from other car rental company would cost nearly ?700 and we have to try claim back what have paid. Website needs to be clear on the passenger limit "

" Had a nightmare as we couldn't get 7-seater from Enterprise. Had to settle for a Skoda stationwagon, otherwise we would have lost our booking and have to get new car which would cost triple of what we paid originally. But in fairness, the ladies behind Enterprise helped us in trying to get in touch to AutoEurope and showing other car options. Nevertheless, both AutoEurope and Enterprise need to ensure the categories of cars matches each other "

BOLOGNA, IT - Reviewed by MICHAEL - 16 September 2017

OLBIA, IT - Reviewed by ALEKSEJS - 14 August 2017

BERGAMO, IT - Reviewed by MICHAEL - 28 June 2017

" Continue doing what you do. I was delighted that my rental with Enterprise did not contain any additional questions. "

" Very satisfying - no hidden questions and straight forward. "

VENICE, IT - Reviewed by HOWARD B - 29 September 2016

" Their local franchise, Locauto are terrible. Never had the car I requested, always long, long wait at counter. "

BERGAMO, IT - Reviewed by FERGAL - 19 September 2016

" They did not provide the correct category of car that I paid for, I paid for a VW Golf and was given an Audi A1 "

PALERMO, IT - Reviewed by THOMAS - 23 March 2016

" Auto Europe or Enterpsise got the details wrong or I didn't fully understand the deal. I got the full insurance package and was told by Auto Europe there would be no hold on my credit card. When I got to Palermo Enterprise put a 623.58 euro hold on my card plus a hold for fuel (expected). When I returned the car I was told their policy is to email the receipts - that was yesterday and I'm still waiting for the emailed copies of the receipts. Plus there is still a hold on my card for over 700 euro's. After I gave the guy the paperwork he heads outside to the car and looks again and comes back in and says there is some problem with the car but not to worry as I have insurance. They struck me as pretty shady/dodgy people. "

" Dealt with Enterprise before and never had any problems. Palermo Enterprise was not a great experience. Not sure what to suggest but I doubt I will be back in Sicily anytime soon. "

ROME, IT - Reviewed by JOHN PAUL - 09 March 2016

" Hi i was really disappointed as i was charged 64 euro for fuel charge when i returned the car full.It never happened to me before, i use auto europe 2 times a year.unfortunately i did not keep the fuel receipt.. i filled the car that same morning with 50 euro . your offices were closed as my flight was early at 7.00am. Kindly send me back refund. thank you in advance. John. "

BERGAMO, IT - Reviewed by LEIGHTON - 10 February 2016

" Hi I have used your company in the past with no problems, however i rented a car from Enterprise (which was more expensive than Locauto, however the paper work i filled out and the insurance disc holder on the car was Locauto. This was annoying as i f i had of wanted a Locauto car i would have paid the lower price for it. As below question would i recommend Auto Europe, i'm currently saying no till i hear back your response./ Kind regards Leighton "

" It wasn't Enterprise, it was Locauto! When i dropped back car, nice polite gentleman said i would receive an email within 5 minutes to say my deposit had been returned, its now nearly 24 hours later and no mail! "

MILAN, IT - Reviewed by ROBERT - 25 October 2015

" Very unhappy. Excess Refund Program is a complete waste and all the exempt items are only visible in the "Terms and Conditions" which are written very small and not available when you are in the booking process. The car type/level was not available at the rental location booked and I was given lower grade car but the same price. Extremely unhappy and will book directly with Rental Companies in future as they tell you up front the costs and exceptions to insurance or "Services" "

" The car type/level was not available at the rental location booked and I was given lower grade car but the same price. Extremely unhappy. When I took the car out the bonnet of the car opened fully on the motorway and broke the windcreen and they made me take the blame even though they left the bonnet unlocked before I took the car. Will be using another company in future. "

BERGAMO, IT - Reviewed by STEPHAN - 16 September 2015

" The car I had been allocated would not start. The battery seemed to be dead. When I returned to the airport terminal to seek assistance, the office was closed and everyone was gone home. I called the emergency out of hours number repeatedly but there was no answer. I had to look for alternative accommodation at 10:30 at night and return the following morning to collect a replacement car. "

" I am dissatisfied because in case of emergency, the service was very poor an unreliable. When I returned home I called your customer service helpline because I was informed in the office in Bergamo that I was due a refund for one day. When I called the helpline I was told by the customer service representative that he was unable to process the refund but he did not inform me where or how I could apply for it and did not provide me with an alternative phone number or contact email address. "

BERGAMO, IT - Reviewed by SEAN - 14 September 2015

" delayed by one hour collecting car need more staff "

PISA, IT - Reviewed by MYLES - 01 September 2015

" CC charge of 264.06 just appeared on my statement from @LOCAUTO MILAN@ I left the car back FULL of petrol with no added damage. Car Park and were unattended so I left keys in office AS INSTRUCTED. I HAVE photographic PROOF. There is dishonesty involved here and it is disgracefull that you can allow this to happen. Look at my record, I use you all the time and this is not the first time this has happened...... "

" ABSOLUTLEY DISGRACEFUL "

MILAN, IT - Reviewed by EAMONN - 26 August 2015

" Very satisfied with experience overall. I would recommend Enterprise. You could signpost your exact location more clearly both in Linate and Malpensa. Thank You "

ROME, IT - Reviewed by CAOILTE - 19 August 2015

" A 1 and a half hour queue just to reach the hire company desk.! I assumed I would be dealing with Enterprise whom I understand to be a large reputable company and not a local agent. "

BERGAMO, IT - Reviewed by DENIS - 15 July 2015

" The only negative is that there was nobody in the enterprise office when we arrived in Bergamo, the door was locked and we didn`t know that we had to ring the "emergency" number on the door to locate the rep. This delayed us quiet a bit. If we had been informed beforehand it would have saved us a lot of time. Apart from that we were very happy with our car hire experience. "

" Rep, should be there to meet customers especially as the flight details are given at time of booking. "

BERGAMO, IT - Reviewed by SHAUN - 07 July 2015

BERGAMO, IT - Reviewed by JOHN PAUL - 01 July 2015

" No one there on morning of return until 8am, all other rentals open earlier "