Auto Europe
- North America
- Central America
ECOVIA ITALY CUSTOMER REVIEWS
- 6.8
- 6.8
- 6.1
- 7.5
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ECOVIA ITALY Car Rental Reviews
Average Rating for Ecovia :
BERGAMO, IT - Reviewed by PATRICK - 09 July 2025
" Well done "
" Points for improvement Only one staff on counter with multiple customers Car was not ready at pickup had to wait Not full of fuel only ⅛ of a tank No assistance was given with sat nav system No wiper fluid and windscreen was very dirty "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 6
PISA, IT - Reviewed by MARY - 07 July 2025
" See above "
" I booked through Auto Europe as there was an offer for a free additional driver. My voucher clearly states that additional driver was included but the airport agent refused to honour this as he said this offer had been withdrawn. I felt we had no choice but to pay the extra charge. I feel that voucher terms should have been honoured. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by JULIE - 08 June 2025
" You will see by my profile, I have been using AutoEurope exclusively for many, many years. I have had very few occasions where I have needed assistance during a rental and you were always there and helpful. I was beyond disappointed when I was unable to get help at 9pm at night as I thought your customer service line was open until 11pm. I always recommend AutoEurope to my friends and family and will likely continue to do so but to be honest, I will be a bit more hesitant after this last experience. PLEASE REFUND THE INITIAL PAYMENT OF $104.54 "
" upon picking up the car, I was ask, as always if I have an international driving permit, which I no longer have as I have not been asked for it for atleast the last 3 years that I have been renting cars in Italy. I am aware that it says on every site that this is required but every time I have said I do not have it, nothing was said and I was able to collect the car without issue. This time I was told they could not rent the car to me. It was 9pm and I had 2 hours to drive to get to my place. I tried calling autoeurope twice while standing at the counter and the recoding said the office was closed. Although he was very nice, the only on option the counter agent said I had was to cancel the pre=paid booking and he would have to create a new booking with FULL insurance coverage. The USD amount was $246.43 vs. $104.54 I had already paid! I had no choice but to accept the offer. He advised that I needed to wait a few days after I had returned the car to contact AuroEurope to obtain a refund in of the $104.54 I had paid. PLEASE REFUND THIS AMOUNT IMMEDIATELY. In addition, the car they gave me was not clean on the inside - especially the inside of the front windshield which was very scary during the drive in the dark every time oncoming headlights came. I finally ended up pulling over, taking off my shoe and using my sock to try and clean the window. And there is more...the headlights were very poor and dim especially on the driver side. And most scary of all was that on my 2.5 hour return drive to Naples the breaks became squishy and a very loud scraping noise happened each time I stepped on the breaks. I mentioned this to the person who checked me in when I made it to the airport and they said they would take the car out of service. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MILAN, IT - Reviewed by PAUL - 19 March 2025
" Auto Europe come up trumps again "
" There were no snow chains in the car and the tyres were not winter tyres. Ecovia told me to purchase snow chains and they would refund me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by DAVID - 24 July 2024
" It wasn't stated clearly that when I took out comprehensive insurance cover, it was only via a 3rd party and I would have to settle with Ecovia myself and then try and claim it back via Auto Europe. I ended up taking out insurance again with Evovia as I could not risk the chance of damage and only a small possibility of getting paid out for my claim in a few months time. Very poor service "
" Very happy with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BARRY - 16 July 2024
" very bad. autoeurope was not really helpful. they should not have companies which have a very poor customer service like eurovia among their clients. I trusted eurovia because it was among the companies listed on autoeurope, big mistake though. "
" our flight had a delay of one hour. we called autoeurope to let them know before our plane took off. when we arrived at destination eurovia had already closed their office. we landed at 23:10 and they closed before we arrived (2300). I was expecting an out of office fee, not that they just left us stranded. this was a massive inconvenience for us and our 2 young cihldrne. also it was impossible to contact eurovia via phone (also the morning after). we lost our booking and had to make a new one. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by STEPHEN - 08 June 2024
" Have used Auto Europe before and would do so again "
" Car was in poor condition, also was not a comfortable drive "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 2
ROME, IT - Reviewed by ILKER - 03 April 2024
" Great experience overall. "
" Quite easy to work with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by GRAINNE - 11 March 2024
" Pick up was disgraceful, drop off was a dream "
" Pick up was disgraceful, drop off was a dream "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BERGAMO, IT - Reviewed by MIRCEA-MIHAI - 13 February 2024
" Overall, an excellent rental experience. "
" The carpets had a bit of dust, lijevthey were not thouroughky vacuum cleaned. Eveeything else was fine. I apprev8ate that the car had chains, we needed to use them one time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by AIDAN - 08 October 2023
" Definitely need to radically improve their check out procedures or I wouldn't go near them again. "
" It took over two hours to get our car even though there were just 4 people ahead of us. I've never seen anything so slow and inefficient. Car was ok but underpowered. Drop off was very good.. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MILAN, IT - Reviewed by PHILIP - 20 July 2023
" Reception rude and didn't give any info just barked to sign without acknowledging delay caused or lower class car supplied "
" Incorrect pick up info provided. Car was lower class than ordered. 140k Kms clocked at on it. Not properly cleaned or serviced "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by SARAH - 14 June 2023
" Counter staff were really helpful, they represent the company very well. "
" Counter staff were really helpful, they represent the company very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
ROME, IT - Reviewed by SEAN - 27 March 2019
" Have used AUTOEUROPE for many years. Have always found them very professional and efficient. Companies such as Autovia and others such as LOCAUTO which we have used before with negative expert do nothing for the reputation of AUTOEUROPE "
" Negative, representing worst aspects of car rental which puts the consumer last "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 3
ROME, IT - Reviewed by CAITRIONA - 06 March 2019
" Very good "
" No problems . Quick and staff very pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LUCA - 24 August 2018
" All smooth "
" Only issue the fuel was 5/8 full "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by FRANCIS - 21 July 2018
" Overall pleased and would book again. "
" An overall very good experience. The car was not 100% clean but acceptable. We returned the car as we received it, maybe slightly cleaner inside. Very nice car to drive, it was a nine seater Volkswagen caravelle. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VENICE, IT - Reviewed by LISA - 02 July 2018
" No fuss no hassle service and small counter queue . "
" The gentlemen at the counter were very helpful and I would definitely book with them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by MAKSIM - 15 May 2018
" All good, new car (1200 km) and very fast deposit release (within 1 hour after drop) "
" All good, new car (1200 km) and very fast deposit release (within 1 hour after drop) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ALEGRA - 24 April 2018
" The fact that Auto Europe booked us a car for 22:00 from a company that closes at 22:00 without giving us an advance notice for this, caused us great stress and bad experience. "
" After I made a booking via Auto Europe for 22:00, it turned out that the car is booked from a company whose office closes at 22:00. Our flight was delayed with 45 minutes and despite running through the airport, I was charged a penelty (which was written in the terms) for arriving at 22:25. We didn't have a credit card in the name of the driver, so we paid the expensive insurance of the car company. We received a free upgrade to a SUV vehicle, which was handy. Overall everything went according to the contract, however we got very stressed out from the whole experience and we paid 180 EUR for 3 days instead of the planned 55 EUR. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8