Auto Europe
- North America
- Central America
DRIVALIA ITALY CUSTOMER REVIEWS
- 8
- 6.2
- 7.1
- 7.8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
DRIVALIA ITALY Car Rental Reviews
Average Rating for Drivalia :
TRIESTE, IT - Reviewed by GERALD - 10 September 2025
" very satisfied "
" The car was not clean inside or outside "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ANCONA, IT - Reviewed by DAVID - 14 July 2025
" Reasonable "
" Reasonable "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by KAREN - 24 June 2025
" The electric car was a great success, no problems "
" Pick off easy and seamless considering they were both in the middle of the night "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by VINCENT - 23 June 2025
" Otherwise a good experience with the vehicle. "
" Very slow pickup in airport. 1 staff member on and big issue with ever pickup due to system failure. Over 1& a half hours waiting. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DECLAN - 19 June 2025
" I have hired through Autoeurope for 10 years. Never an issue until this. Hopefully you will deal with my complaint. "
" Initially I was told that I should have taken insurance from Drivalia when I dealt with girl at counter citing the hassle of claiming refunds from Autoeurope. I knew from the outset then that difficulties would arise. The van itself was badly damaged on rear wheel arch. Front left wing and boot. I collected can at night and no staff were present at pick up car park. I luckily took a video of all damage. Then I returned vehicle and received a charge of 378€ for damage to boot. They don't respond to emails. I cannot but think this is fraud as the charge was pitched at a price that may go uncontested. I don't know of any bodywork shop that could fix the damage for 378€ "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by DAMIEN - 08 June 2025
" .. "
" .. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VERONA, IT - Reviewed by MARCO - 09 April 2025
" All went very well, just the condition of the vehicle weren't the best. "
" Professional and friendly....very good teaml also under pressure did a very good job "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by BRIAN - 20 September 2024
" Na "
" Process was very straight forward. Small issue when trying to add a second driver, but apart from that it went well "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by RAYMOND - 06 September 2024
" Booking with Auto Europe is always a pleasant experience "
" Car was not provided with full fuel tank as expected and car was not particularly clean inside "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by RAYMOND - 06 September 2024
" Booking with Auto Europe is always a pleasant experience "
" Car was not provided with full fuel tank as expected and car was not particularly clean inside "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 5
MILAN, IT - Reviewed by EDOARDO - 20 August 2024
" Very helpful customer service "
" The car I received had an engine fault and Drivalia staff has been of very little help to resolve the situation. I was asked to bring the car myself to the garage with no assurance it would be fixed or that i would have received a courtesy car. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by MARTIN - 12 August 2024
" Generally very happy with Auto Europe "
" Everything perfect bar the pick-up, which took ages. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANDREI - 12 August 2024
" the car was brand new with only 700km "
" They issued my an invoice for the child seat for 108eur but in the vouchher the cost for the child seat was mentioned at 47eur. The child seat is a ripoff anyway as it's in bad condition and the price as new is not more than 50-80 eur, I don't understand how is possible to pay for the entire car 220 eur and for a dirty old child seat 108eur? "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by ANGELO - 30 July 2024
" Drivalia counter Staff informed me that Auto Europe did not provide them with my details used for booking the car. "
" Counter Staff extremely slow. It took over one hour and a half to get the car. No staff was present at drop off so counter staff was continuously leaving to check drop off cars. inside of windscreen was very dirty making visibility very poor when sun shining and unsafe to drive. front left dipped beam headlights bulb was not working (burned out). I had to replace it for the cost of €20. can provide receipt. Lots of damage present to the car but nor reported on contract. No staff was present when collecting the car from car park. No answer when I phoned the office . I had to take photos of damage and email them to drivalia offices. lots of stress and waste of time. Counter staff did not have my details provided at booking with Auto Europe "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ALGHERO, IT - Reviewed by RICKARD - 05 June 2024
" We have been incorrectly charged for 2 x child seats and cannot get the funds returned! On the booking I made a COMMENT regarding these (to get a price) but this was not a request nor were they offered nor provided when we collected the vehicle anyway. "
" We have been incorrectly charged for 2 x child seats and cannot get the funds returned! On the booking I made a COMMENT regarding these (to get a price) but this was not a request nor were they offered nor provided when we collected the vehicle anyway. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by JOHN - 03 April 2024
" Would not book Drivalia again..... "
" Very slow process at the rental at their desk. No contact details provided if any assistance was required or accident were to occur. No contact details in the event of a break down. Documentation was in Italian, was not sure what I was signing No washer fluid in the car "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MILAN, IT - Reviewed by MICHAEL - 12 February 2024
" As above "
" Pickup took far too long. Despite entering all personal details as part of autoeurope booking I was required to provide all the details again at the Drivalia counter. Then on return I was made pay for a small scratch on the car even though I had paid for full insurance with Autoeurope! "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by ANDRES - 18 August 2023
" I recently had the displeasure of renting a car from Drivalia, and let's just say the experience was nothing short of a catastrophe. From the moment I set foot in their facility, I was met with a chaotic scene. The queue snaked around corners and seemed endless, reminiscent of a theme park's most popular roller coaster ride – only, there was no thrill waiting at the end. The most baffling part? There were only two employees at the counters handling this mob, and neither of them seemed in a particular hurry. Three excruciating hours later, with my patience waning and my feet sore, it was finally my turn. No apologies were given, no explanations provided, just a curt "Name and reservation number?" as if I had just walked in. The process of renting a car, which should be straightforward and efficient, was turned into an ordeal that drained half my day. To their credit, the car itself was in decent condition and drove well. But the sheer inefficiency and lack of customer care at the start cast a dark shadow over the entire experience. I rent cars frequently for both business and leisure, but this was by far the most harrowing experience I've ever endured. There's no denying that in the competitive world of car rentals, customer service should be paramount. Yet, at Drivalia, it seems to be an afterthought. I would strongly recommend anyone considering their services to look elsewhere, unless you fancy wasting precious hours of your day in a seemingly never-ending queue. Also, When I left the queue was almost double to when I arrive, those poor souls probably had to wait in excess of 5 hours to get their cars. "
" I recently had the displeasure of renting a car from Drivalia, and let's just say the experience was nothing short of a catastrophe. From the moment I set foot in their facility, I was met with a chaotic scene. The queue snaked around corners and seemed endless, reminiscent of a theme park's most popular roller coaster ride – only, there was no thrill waiting at the end. The most baffling part? There were only two employees at the counters handling this mob, and neither of them seemed in a particular hurry. Three excruciating hours later, with my patience waning and my feet sore, it was finally my turn. No apologies were given, no explanations provided, just a curt "Name and reservation number?" as if I had just walked in. The process of renting a car, which should be straightforward and efficient, was turned into an ordeal that drained half my day. To their credit, the car itself was in decent condition and drove well. But the sheer inefficiency and lack of customer care at the start cast a dark shadow over the entire experience. I rent cars frequently for both business and leisure, but this was by far the most harrowing experience I've ever endured. There's no denying that in the competitive world of car rentals, customer service should be paramount. Yet, at Drivalia, it seems to be an afterthought. I would strongly recommend anyone considering their services to look elsewhere, unless you fancy wasting precious hours of your day in a seemingly never-ending queue. Also, When I left the queue was almost double to when I arrive, those poor souls probably had to wait in excess of 5 hours to get their cars. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by WILLIAM DAVID - 11 August 2023
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARIE - 29 July 2023
" As above. Good value for money but more efficient service needed please "
" We waited an hour and a half to collect our car on arrival. This is far too long. The girl at the desk was lovely but on her own, dealing with a long queue on a Sat night. As you are aware ofcegen bookings are due to arrive, surely you should match staff numbers to bookings. There was no one to help with finding the car then which took another 20 minutes as it was at the very back of the parking lot and it was pitch dark at this stage. In total, almost 2 hours from arrival at collection to leaving is far from satisfactory. There was no one to hand over the car to on return either but at least there was only one person ahead of us at the counter andc2 assistants working "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ROME, IT - Reviewed by THOMAS - 22 July 2023
" Overall very good service, car in perfect order, collecting the car took too long because there were only 2 staff with 10 or so customers waiting & who were complaining loudly to one another. "
" The only complaint I make is that it took over an hour to be called via a ticketing system to the counter when picking up the car.Only 2 staff on duty with 10 or more customers waiting - very bad. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOANNE - 18 July 2023
" We had a problem with our credit card and when we rang Auto Europe to change it over to a different driver, they said they couldn't do anything so we ended up having to rent from a different company. "
" Very unhelpful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by PATRICK - 17 July 2023
" The first company that gives an express pick up will get my business "
" Over one and a half hours waiting at the counter... when they have all your details and money why can't you pick up the key and go ... it's the worst pickup ever "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PISA, IT - Reviewed by JOHN - 24 May 2023
" Overall a good experience, upgrade vehicle was a pleasant drive. "
" Tail Light broken, car drivable. Damage not noted. It was an upgrade so was ok with it. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
VENICE, IT - Reviewed by PATRICK - 21 May 2023
" Everything went very smoothly from pick up to drop off, courtesy bus to and from Airport. 100% happy "
" Very easy to book it at the last minute, excellent value, courtesy bus picked us up from Airport brought us to office to get car and then when we returned car we had courtesy car back to Airport. No hassle whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by KEN - 10 May 2023
" Overall, very happy with the hire and would use Drivalia again. "
" We were very happy with the service, and the quality of the car. A much higher spec than we expected. A small issue, as we were returning the car to a different location (Milan Malpensa) to the collection, we found it quite difficult to locate the return area. Quite confusing to navigate, poor signs for Drivalia area. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IOANNIS - 30 March 2023
" . "
" Easy pick-up and delivery but the car was filthy. Breadcrumbs in the seats, dust on the dash, smudges and fingerprints on the windows.. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 2
VENICE, IT - Reviewed by ANDREA - 15 November 2022
" Good "
" dusty cars, not cleaned "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8