DOLLAR ITALY Car Rental Reviews

PISA, IT - Reviewed by PETER - 26 July 2024

" Competitive prices and easy booking process "

" Cars always new or nearly new and very clean on collection "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by SEAN - 13 June 2024

" I will definitely rent from Dolkar again. "

" Very satisfied customer. Professional and friendly reception person at Dollar, Fiumicino car rental. A good start to a lovely holiday. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ROY - 12 May 2024

" Very smooth experience. "

" No issues. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by MARCO - 07 March 2024

" I have been customer of autoeurope for quiet sometimes and I am a fan. Always helpful and supportive+ great deals and always honest with their information "

" Friendly & professional staff ...very happy to both collection and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PISA, IT - Reviewed by DONNCHA - 07 July 2023

" Good layout of search results, easy to help choose options. Good follow-up with voucher. Did not need to call, so cannot comment on help desk, but all good overall. "

" Easy check-in & pickup - although late in evening (23:30). Car return seamless. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by JAPJIT SINGH - 03 July 2023

" was in in terminal , need to get a shuttle , if I knew this there was other cheaper options "

" was in in terminal , need to get a shuttle , if I knew this there was other cheaper options "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BARI, IT - Reviewed by ANDREW - 25 May 2023

" very good service "

" Very efficient and friendly staff at check-in. Indifferent young lady at drop-off who ignored me for five minutes without even acknowledging me, but friendly gentleman. Car was fine, other than 2-3 scruffs and scratches. Overall very good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TURIN, IT - Reviewed by SOPHIE - 31 January 2023

" It was not great. "

" The desk was closed when we arrived. It was due to reopen at 4.30pm as per your voucher. However the desk sign stated it was only reopening at 6pm. We had to rent another car by another company. I did call you to make you aware of the situation. You could not help me. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by MARIE - 10 September 2020

" Excellent service on pick up and drop off "

" Excellent friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by KEVIN - 17 February 2020

" Excellent service. Would use again. "

" Very satisfactory "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JEVGENIJA - 16 October 2019

" Wash the cars "

" The car was dirty inside as well as outside. You should consider washing cars after each rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

NAPLES, IT - Reviewed by BRIAN - 21 September 2019

" Positive "

" Positive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by GARRETT - 08 August 2019

" No issues, good car and nice customer service. "

" No issues, good car and nice customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by RUTH - 30 April 2019

" Easy to book "

" Freindly helpful staff, quick service in and out "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by ANDREI - 12 October 2018

" Nothing else to ad "

" The car was dirty. Windscreen was dirty from both outside and inside. Internally the car was dirty with fat stains, had to clean driver seat and surroundings with a speciallly bought towel! "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 4

BERGAMO, IT - Reviewed by JOHN - 26 August 2018

" Very satisfactory "

" Very satisfactory "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by BARRY - 23 July 2018

" overall good, "

" Didn't have the car I requested, "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BOLOGNA, IT - Reviewed by STANISLAUS - 26 March 2018

" Good all-round service, car etc... "

MILAN, IT - Reviewed by RICHARD - 19 February 2018

" They did not have the vehicle I ordered and had to arrange a similar vehicle from Avis/Budget. I am now waiting for Dollar (Hertz) to refund the cost of hiring the other vehicle. Whilst the staff were helpful enough, this caused some delay and anxiety until it was resolved. Cannot understand how they did not have my vehicle in the first place! "

TURIN, IT - Reviewed by ANGELA - 05 February 2018

BERGAMO, IT - Reviewed by TOM - 22 January 2018

BERGAMO, IT - Reviewed by IAN - 15 January 2018

" easy pesy always use you guys "

" perfect, seemless end 2 end "

PISA, IT - Reviewed by STANISLAUS - 31 October 2017

" Improve signage for return of cars. "

LAMEZIA TERME, IT - Reviewed by DAVID - 27 September 2017

" Very good,always book with Auto Europe. "

LAMEZIA TERME, IT - Reviewed by DAVID - 03 August 2017

" Brilliant car hire in Lamezia,staff very good. "

" All brilliant "

MILAN, IT - Reviewed by OMERO - 30 July 2017

BOLOGNA, IT - Reviewed by SEAN - 29 July 2017

BARI, IT - Reviewed by STEPHEN - 10 July 2017

" the only problem was we had to go to the Hertz desk which we were not aware of so after queing at the desk with the Auto Europe sign we had to queue again for a substantial time at the Hertz desk. "

PISA, IT - Reviewed by OWEN - 23 June 2017

TURIN, IT - Reviewed by TOM - 16 June 2017

" At the Hertz check in for collecting the car they used a ticket system which totally favoured Hertz customers. We were told initially the wait would be 10 minutes but as more Hertz customers arrived, we were constantly put to the back of the queue. It took at least 40 minutes for us to be attended to. Only one person on the desk. Surely they would have known they were going to have a busy period with pre-bookings so they should have had more staff on duty. Customers were asking for someone to check the damage on their car but no one there to help. I will not be using them again. Will stick with my reg company. Also a general comment: it was difficult to find the rental car area outside of main terminal building due to lack of signage. "

TREVISO, IT - Reviewed by GRAHAM - 30 May 2017

" Would be nice if we could see the comprehensive policies online at the time of booking also. Its a shame you end up paying a basic "good deal" price online and inevitably you end up forking out more when you get to the service desk of the actual hire company to pay anything from a little to a lot to be completely covered. "

" Dollar do not have DOLLAR on display anywhere at any of their desks in Treviso - I had to ask a competitor who told me to go to the Hertz/Firefly desk. Am I only one that doesn't know they are related? "

MILAN, IT - Reviewed by SONIA - 03 May 2017

ROME, IT - Reviewed by ALEXEY - 13 April 2017

BARI, IT - Reviewed by BRIAN - 07 April 2017

" We got a beautiful upgrade from Dollar and would be very happy to hire the same car if we could get it at the same rate. Overall it was a great experience "

CATANIA, IT - Reviewed by BARRY - 06 October 2016

" Fontarossa Airport pickup was chaotic "

" Improve pick up at fontarossa, check in staff were disorganised and leaderless "

PISA, IT - Reviewed by DENIS - 10 September 2016

" I dod not use auto euro - I used Dillars other representative Hertz in Pisa Airport "

" By chance i happened to spot that Hertz were also agents for Dollar at Pisa Airport - glad I used them and not Auto-Eurooe ; Hertz were fantastic - really professional, helpful and provided a free upgrade when the 1st car presented was not up to scratch - perfect partner for Dollar !! "

CAGLIARI, IT - Reviewed by MICHAEL - 09 July 2016

" charged for a full thank; returned .75 full no credit given "

" bigger sign indicating location "

CATANIA, IT - Reviewed by HARRISON - 23 May 2016

" We were well taken care of by Roberto in the Hertz/Dollar office at Catania Airport. "

MILAN, IT - Reviewed by GEORGE - 28 March 2016

" Great website. Easy to use. Fantastic value. "

" Dollar had a fairly high excess, but this was a hassle free rental. "

ROME, IT - Reviewed by MARIE - 08 November 2015

" It was a bad experience . Firstly the desk staff were very efficient but the actual pick up is too far away from the office. Then we got to car pick up area we had to wait over hour for our car . The first car arrived within a half hour but had a puncture and then we waited over another half hour for a replacement equivalent car . We could easily have been offered an upgrade . Instead we had to stand in a car park for the duration . No seating available "