DOLLAR FRANCE Car Rental Reviews

MARSEILLE, FR - Reviewed by BRENDAN - 01 August 2025

" all good "

" all good "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by GERARD - 15 July 2025

" Very straightforward "

" Very easy to deal with "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by AIDAN - 17 October 2024

" I was only credited for 330 euros when I had my deposit returned. This was only part of the 391 euro fee I paid to Auto Europe. So I don't have any benefit for the 60 Euros you were paid for the rental. I would be better going directly to the car companies rather than utilising a 3rd party "

" Not Happy at all. The car was fine but expensive for October. The check-in was poor as the dollar system crashed and after about an hour delay everything had to be done manually. On return, for a minor door scratch I was charged 232 euros for a repair that I was told would cost 72 euros. The admin charge was never mentioned and and additional 100 euros add to the base charge. I only discovered this change when I returned to Ireland "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by MICHAEL - 25 September 2024

" The windscreen was slightly unclean with smears, apart from that everything was excellent. "

" The Dollar representative stayed late as my flight was delayed and was excellent in getting the insurance and admin process over in a very efficient manner. Very professional! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TOULOUSE, FR - Reviewed by MIKHAIL - 04 September 2024

" Nice staff. Very quick "

" Very efficient "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by BRENDAN - 17 June 2024

" all good "

" all good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by CAOIMHIN - 24 August 2023

" Always get best price in Nice with autoeurope. "

" Very easy and efficient service. It's a pity the prices are so high "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by VINCENT - 23 February 2020

" Again the car should have been checked a lot better "

" The cigarette lighter did not work.So I had problems charging my GPS. The inside of the windscreen was v dirty. I have to buy a cleaning spray. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 6

LYON, FR - Reviewed by MATTHEW - 07 January 2020

" Staff very personal and engaging. "

" Efficient in both hiring and return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PARIS, FR - Reviewed by DAVID - 27 November 2019

" Xx "

" Xx "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 6

CARCASSONNE, FR - Reviewed by GEORGE - 30 October 2019

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERPIGNAN, FR - Reviewed by RUTH - 03 September 2019

" OVERALL, STAFF WE DEAL WITH WERE LOVELY, GREAT VALUE, GOOD CAR, JUST A LITTLE FRUSTRATING WITH BEING UNABLE TO GET THE CAR 45MINUTES BEFORE WE HAD BOOKED IT FOR. "

" OUR PLANE LANDED AN HOUR EARLY AND UNFORTUNATELY THE CAR HIRE AT HERTZ WERE UNABLE TO GIVE US OUR CAR EARLY DUE TO 'A SYSTEM LOCK OUT' UNTIL THE TIME WE HAD BOOKED CAR FOR. THIS WAS VERY INCONVENIENT. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NANTES, FR - Reviewed by ELINOR - 28 August 2019

" Insurance wasnt available or visible on booking, it is offered when you are getting the car, which makes it more expensive. I would prefer to see and select all the options on booking so that I know the full price before I complete the transaction "

" Good service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NICE, FR - Reviewed by DENIS - 23 August 2019

" All went very smoothly "

" Very efficient dropoff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by DAVID - 30 July 2019

" Very good. Booked later this year and the cost rocketed though which was a surprise not that it went up but by the jump in price. "

" Excellent service. Would like to have the vehicule checked and signed-off on its return. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PARIS, FR - Reviewed by CONOR - 16 July 2019

" Overall was happy except with the pushy up sell and the fact that the car had 56,000 miles and was damaged on all for corners with scrapes abut made sure this was highlighted before I took keys. Autoeurope good hertz not so good. "

" Used hertz desk and despite having full insurance and paid for everything upfront was told I needed a larger car and needed to pay more . Refused and was given car that suited but not what was ordered. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BEAUVAIS, FR - Reviewed by PATRICK - 08 July 2019

" Will use again :-) "

" Excellent service, fast and friendly. Was given a BRAND NEW car with just 5km on the clock! Very happy with the whole experience. Will use again ;-) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by SEAN - 25 February 2019

" Good value, friendly and efficient staff. "

" Overall a very good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CARCASSONNE, FR - Reviewed by PATRICK - 11 September 2018

" Very good "

" Very efficient & helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by EDWARD - 09 August 2018

" Staff helpful and friendly with excellent English "

" Car in good condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by AIDAN - 04 August 2018

" Every thing to a very high standard "

" Second time to use Dollar car hire and will use your service again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by FINTAN - 28 July 2018

" Very good "

" Very good car for the price. Some delays at pick up and drop off - not because of long queues but because the process doesn't seem to be very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ROSS - 27 July 2018

" see comments in 3 above. "

" I am writing to you following a recent experience with Hertz, Bordeaux (ref #14468925), where myself, my wife and 2 children (3 and 10 months) had an absolutely horrific experience. Upon returning our car on Tuesday 24 July 2018, I requested a copy of the invoice having been informed that the were no issues with the car upon return. The receptionist informed me that there was a €578 charge being applied to my credit card due as we had "exceeded the 5,500km allowance" for the trip. This was 100% false as our accommodation was 50k away from the airport and we made limited trips during our vacation. Having articulated this to the very cold and unhelpful receptionist and informing him that our flight was due to depart and that we had 2 young children who were very upset in sweltering heat, he spoke with his manager via the phone and confirmed that they would reduce the charge to €278. No clear explanation was given other than the computer reading was originally incorrect. Myself and my wife reiterated that we did not exceed our mileage limit and that this was impossible given we would have needed to cover approx. 300km per day and he refused to acknowledge our claim, instead requesting that we make a complaint when we get home to Ireland. I informed the individual that we would not leave until this issue was addressed and he then walked into the main terminal to locate his manager. 15 mins later he returned at a very leisurely pace and claimed that she was not available. My wife, crying at this stage for fear of missing our flight and given our 10 month old had an accident in his diaper, stated that this was 100% fictitious and that we need to speak to a manager. At this point, the manager appeared from a room right beside the reception area of the porta cabin (having been within earshot for the proceeding 45 minutes). The manager would not speak with us and instead sat at the computer. 10 minutes later she informed us that there was no charge and provided a receipt confirming that we had travelled 1,898km (not close to the 5,500 limit). No explanation was provided when requested, no apology was provided. This incident was a direct attempt to deceive me and my family into paying unwarranted costs, lasting approximately one hour and had the following impact on my family: - Two deeply distressed children who were kept for a significant period of time in sweltering conditions. My 10 month old son had an accident in his diaper as we did not have access to changing facilities. - My wife was highly distressed and was crying throughout the episode and has been deeply upset by this in the days following this incident. - We were very close to missing our flight and had to be rushed through check in and customs. - All in all, it significantly tarnished our vacation experience and has a left a sour taste in our mouths. I would be genuinely concerned that any customer who did not ask for the invoice on the following the inspection of the car would be charged the full false amount and have very little hope in recovering this once back in Ireland. Next steps – based on response received following this issuance of this complaint: - I will never use Hertz car travel our your website again and will ensure that I inform friends, colleague and local media outlets of this incident. - Myself and my wife work for large multinational corporations and will inform our respective HR departments of this issue. This may result in action being taken in respect of any relationship the companies have with Hertz or AutoEurope. - We will determine whether any further formal action is required in respect of this incident. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

LYON, FR - Reviewed by EOIN - 26 July 2018

" Good car rental experience. "

" Good car rental experience. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by AISLINN - 27 February 2018

" I was extremely disatisfied with the service. Immediately after making the reservation I realised I required a credit card to rent the car. However, as I do not have one, I requested to cancel the booking. This was straight after making the reservation and nobody would assist me. I made the reservation 24 hours before pick up so it wasn?t possible for me to avail of the forty eight hour booking rule "

MARSEILLE, FR - Reviewed by TONY - 24 January 2018

BEAUVAIS, FR - Reviewed by MICHAEL - 16 January 2018

" would have liked to have had a choice of diesel car , i feel this should have been an option on your rental request. "

GRENOBLE, FR - Reviewed by CEZAR - 09 January 2018

" Excellent Services! "

" Excellent Services! "

NANTES, FR - Reviewed by NIALL - 10 October 2017

MARSEILLE, FR - Reviewed by NIKITA - 26 September 2017

CARCASSONNE, FR - Reviewed by PAUL - 12 September 2017

" The car was ready and waiting on our arrival, very helpful member of Hertz staff looked after us, as with return. Overall a very good experience. "

CARCASSONNE, FR - Reviewed by FIACHRA - 18 August 2017

" Good price for the hire period. "

" I didn't get the car I hired. "

BIARRITZ, FR - Reviewed by CHRISTOPHER - 14 August 2017

" Have contacted Autoeurope twice ref a claim for this voucher ref . the 20th July as we returned from holiday and again today and the office shuts at 1 on a business day! See message below received this today and on 20th july when we first contacted you. Had no response so far. Please see copy of the automailer message sent to me below. Automated Response, do not reply. A automailer@autoeurope.com Reply| Thu 20/07/2017 11:53 To: crocovenden@hotmail.com Dear Valued Client, Thank you for contacting our Customer Service Department. Auto Europe takes great pride in delivering the highest level of service and we look forward to reviewing the information you?ve provided in order to reply as soon as possible. You?re also welcome to call us at any time, toll free, at 0-800-358-1229 in order to discuss with one of our Customer Service staff. Thank you for choosing Auto Europe! We appreciate your business before, during, and after your rental and look forward to the opportunity you?ve given us to assist you. Please allow us a few business days to come back to you with a satisfactory response. Best Regards, Customer Service Team Auto Europe www.autoeurope.com 0-800-358-1229 "

" car was ok "

NANTES, FR - Reviewed by AMEDEO - 12 July 2017

" The pick-up procedure was a bit too slow. There was only one operator dealing with many customers in the queue. "

DINARD, FR - Reviewed by SYLVIA - 10 July 2017

BEAUVAIS, FR - Reviewed by BERNARD - 03 July 2017

" Very pleased with the service provided. "

" Hertz provided the customer services at Beauvais and everything was fine. No complaints. "

MONTPELLIER, FR - Reviewed by DEREK - 12 June 2017

BEZIERS, FR - Reviewed by GEOFF - 19 April 2017

" Perfect, no problems with excellent service and excellent polite staff. Brand new car waiting for me and I was on my way as quick as possible. Drop off was painless - handed in the key. No unexpected charges or nasty surprises. "

" Perfect, no problems with excellent service and excellent polite staff. Brand new car waiting for me and I was on my way as quick as possible. Drop off was painless - handed in the key. No unexpected charges or nasty surprises "

LYON, FR - Reviewed by JAMES - 31 March 2017

NANTES, FR - Reviewed by DAVID - 15 March 2017

" They should improve signage at desk to promote DOLLAR "

CARCASSONNE, FR - Reviewed by NOEL - 22 November 2016

" Very good and professional service "

TOULOUSE, FR - Reviewed by CIARAN - 30 August 2016

NANTES, FR - Reviewed by ERIC - 06 August 2016

" Waited over an hour in the queue to get a car. Service was very slow and unacceptable. Car quality good. "

NICE, FR - Reviewed by THOMAS - 05 August 2016

" No delay in both collecting and returning car. "

RENNES, FR - Reviewed by GERRY - 19 July 2016

" Excellent customer service & ackmg prices once again - got a nice upgrade too which was wonderful "

CARCASSONNE, FR - Reviewed by CAROL - 06 July 2016

" The team at Hertz/Dollar were very helpful as we needed to downsize the car and they facilitated this without delay. "

NICE, FR - Reviewed by VITALI - 05 July 2016

" Better then expected. Ordered an Opel Corsa, got a brand new Renault. Definitely recommended!! "

" Better then expected. Ordered an Opel Corsa, got a brand new Renault. Definitely recommended!! "

NICE, FR - Reviewed by GWEN - 27 June 2016

" It took about 10 mins to get someone to check out car on return although there were staff present who could not deal with dolla/thrifty customers. So we were only ones with a delay otherwise all good "

PERPIGNAN, FR - Reviewed by EDDIE - 09 May 2016

PERPIGNAN, FR - Reviewed by ANGELA - 09 May 2016

" A 45 minute wait in queue to get to the desk at pick up. People very friendly & nice. Additional insurance very expensive at 34.99 per day to be fully insured. Return policy not fuel is very good. "

PARIS, FR - Reviewed by HUW - 10 February 2016

BORDEAUX, FR - Reviewed by DAVID - 31 December 2015

BIARRITZ, FR - Reviewed by ANTHONY - 21 October 2015

" The service at Biarritz Airport provided by Hertz was friendly and very efficient. The car was very satisfactory. The staff member who served me on both pick up and return had an excellent manner. He gave the impression that he enjoyed his work and wanted his customers to be happy. "