Auto Europe
- North America
- Central America
CENTAURO ITALY CUSTOMER REVIEWS
- 8.1
- 8.7
- 8.6
- 7.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
CENTAURO ITALY Car Rental Reviews
Average Rating for Centauro :
MILAN, IT - Reviewed by PIOTR - 15 July 2025
" I have mixed feelings because this is my second booking with AutoEurope and the second time I've had an unpleasant experience. Interestingly, when I rent a car directly through the rental company, and I rent a car about three times a year, I don't experience such situations. So next time I'll have to seriously consider whether it's worth it. "
" Due to construction work taking place at Terminal 1, I couldn't locate the pickup point. I tried calling Centauro for over 45 minutes to get information, without success. As the Centauro office closed at 11:00 PM, I had no choice but to take a taxi and drive to the rental company at my own expense. According to the voucher, I booked a Ford Kuga or similar – a mid-size SUV. However, the car I received was a Skoda Kamiq, which appears to be a smaller vehicle category in terms of size and luggage capacity. When I asked why the car was a bit smaller than in my reservation, the person issuing the vehicle replied that AutoEurope sometimes practices this. The car was released with 3 faults - Error Start/Stop - Front Assist Fault - Line Assint Fault No washer fluid and the inside of the glass window being dirty and greasy only made the situation worse. I strongly recommend that you carefully record the condition of the car's interior and exterior upon pickup, as there's no such thing as having the rental company employee prepare a condition report. When I returned the car, I was asked about a scratch on the right front wheel arch. I had to submit a photo I'd taken when picking up the car, indicating that the damage was already there when I picked it up. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by TERRY - 15 February 2025
" The directions to get to the rental office were terrible. They don't say it is a specific centauro van or that it is in P1 Est instead of the bus which goes to every other rental company. It took us an hour to find it. Cantauro said it was the fault of autoeurope. "
" The directions to get to the rental office were terrible. They don't say it is a specific centauro van or that it is in P1 Est instead of the bus which goes to every other rental company. It took us an hour to find it. Cantauro said it was the fault of autoeurope. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SVIATLANA - 01 September 2024
" In general all perfect "
" Nice guys, professional service. But to charge 40 euro for the out of hours- a bit too much. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by MARC - 29 June 2024
" This my fourth time booking a car through Auto Europe, each time it has been a good experience, :) "
" Excellent, only one small thing: the instructions re meeting the shuttle at Pisa Airport could be a little better, (confusion about the carpark pay point or the bank machine near departures) only a minor issue, otherwise excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ROBERT - 18 October 2023
" No issues "
" Very efficient and friendly operation !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by JOHN - 09 July 2023
" Auto Europe were easy American efficient to book with. Easy to phone and very helpful staff. "
" Second time using Centauro and they were excellent. Auto Europe were extremely helpful and easy to get on the phone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by EAMON - 05 June 2022
" Very efficient and personal service "
" Excellent car rental company "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by DECLAN - 02 May 2022
" . "
" The pick up point for the car listed at Ciampino Rome Airport does not exist. We spent an hour dragging our cases around the outside of the terminal trying to find the pick up location- which is not signposted. Other car rental customers suffered the same experience. The excuse given by Centauro was that the airport authority does not permit them to erect a sign. Totally unsatisfactory. Also the inside windows of the car were filthy and difficult to see out from and unsafe in the sunshine. The tires were shown as under inflated at time of pick up which was unsafe also. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ROME, IT - Reviewed by PATRICK - 28 September 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by EZIO - 17 September 2019
" Great "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by JAMES - 13 July 2019
" Excellent helpful staff. Good quality vehicle. "
" Excellent helpful staff. Good quality vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - 12 July 2019
" Overall good, but the shuttle service needs to be improved. "
" Shuttle service was poor and not well organised. On arrival there is no dedicated pick up point. or signage. We did not know where to get the shuttle, and when we found the location we were waiting for over almost an hour. Also our shuttle for departure was not well organised. There was a queue of 20 people waiting for a bus with 8 seats with no queueing system. When the shuttle arrive people were jumping the queue which caused a lot of annoyance. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by JERZY - 26 September 2018
" I had pay for car and insurance. Car fiat 500X. A took fiat Tipo estate. I have had paid again insurance in Centauro. "
" Good and professional. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LUCA - 12 August 2018
" Very long shuttle bus "
" Long shuttle bus time "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MILAN, IT - Reviewed by NERIJUS - 25 July 2018
" it's ok "
" Dropoff slow and no clear info about shuttle bus location. Telephone service - awfull, couldn't understand 60% of "english" "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10