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    Hiring a car during the Coronavirus Crisis

    Similar to other tourism sector companies, the global coronavirus pandemic is having a negative impact on Auto Europe. However, we are staying positive and with the belief that everything will return to normal as soon as possible. Our staff is now working from home, having closed both our Munich and Lisbon offices. This measure will make sure our operation continues to run as normal, but taking into account the safety of our staff.

    As a company we understand that to offer a great service, we must not only provide excellent quotations, but also value the added commitments our staff offers. Despite the current uncertainties, we have opted to maintain all our current staff, but unfortunately with decreased workdays.

    How does this affect you as a customer?

    The reservation team is available from Monday to Sunday should your require to make a booking, change or cancel an existing reservation. If you have already made use of your reservation and you need to make a claim, or have questions, then contact our customer service department instead. If you’re looking to book a hire car during this difficult time, then either call us on +49 89 412 09 786. Alternatively you may also use the online booking engine to place your reservation.

    For further information on opening times and contact details please visit our dedicated contact page.

    Holiday plans on hold? Is there a fee for changing or cancelling your reservation?

    Auto Europe is certain that we will surpass these current uncertain times. Ultimately gaining a greater appreciativeness of the freedom a holiday brings – with an extra gratitude for life itself. This being said, why not distract yourself and start planning for your next holiday. Auto Europe does not only provide great quotations, but also the ability to cancel bookings up to 48 hours before pick-up – as per the Terms and Conditions. Existing bookings can be amended free-of-charge but will be subject to any new rate and availability.

    Amending or cancelling a booking can be done by calling our reservation team or easily via our website. Manage your booking easily on the Auto Europe hompage In just a few steps, click on Manage My Booking, located top right. Then enter the voucher number and the name of the individual the booking is under.

    Will travelling become more expensive after the crisis has settled?

    We expect that prices will rise after borders are reopened and restrictions on international travel are eased. We therefore recommend making your reservation now in order to benefit from lower prices on your next holiday.

    If you’re looking for added savings, consider registering on our membership promotions in order to benefit from a 5% discount on future bookings. You’ll also be able to take further advantage of exclusive member’s only promotions and discounts.

    If you have an existing booking, we would recommend holding on to your reservation as the car and rate are confirmed. We are also confident that international travel restrictions will be lifted in the near future.

    In need of a car hire during the Corona outbreak? - Health and safety of our customers is paramount

    Currently travelling by public transport can seem a little daunting. If you need to get to work or travel, and don’t have a vehicle, then you can rest assured that all our trusted car hire suppliers are undertaking strict hygiene methods on all their vehicles. Our trusted partners are informing us on a daily basis of all the measures in place to disinfect their cars and provide added health and safety to our clients.

    Last but not least...

    Auto Europe offers its full support during these difficult times and would like to stress the importance of staying at home. We thank those who are working to keep us safe and help us overcome these challenging times. Look after yourselves and each other.

    Learn more about the health and safety measures in place for each car hire supplier

    Alamo Car hire during COVID19 with Auto Europe Avis Car hire during COVID19 with Auto Europe Budget Car hire during COVID19 with Auto Europe
    Dollar Car hire during COVID19 with Auto Europe Enterprise Car hire during COVID19 with Auto Europe Europcar Car hire during COVID19 with Auto Europe
    Hertz Car hire during COVID19 with Auto Europe Interrent Car hire during COVID19 with Auto Europe Keddy Car hire during COVID19 with Auto Europe
    Sixt Car hire during COVID19 with Auto Europe Thrifty Car hire during COVID19 with Auto Europe

    Useful resources

    Latest updates and advice on Coronavirus (COVID-19) from the Government

    Advice for the public from the World Health Organization