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    Car Hire with Key'n Go and Auto Europe

    After a long flight, you’re tired and you have this dreaded fear of going to the rental desk to collect your hire car. You know why? Those endless lines of people in the same situation as you OR that certain member of staff who doesn’t seem to understand the word NO! Great news! Along comes the perfect solution to your hiring fears, Key'n Go, the new service in association with Auto Europe that allows you to collect the car keys from a digital kiosk with your mobile phone. Just takes a few minutes then off you go!

    Hire your car without the need to wait

    Enjoy the seamless Key'n Go and Auto Europe service without the fine print. To get you started, you’re required to pre-register for the service before arriving to the pick-up location. To do this copy this link into your smartphone´s web browser and press continue. Enter your e-mail address and your reservation number (located on the top right hand corner of your Auto Europe car hire Key'n Go voucher). Furthermore, please ensure you have a valid form of identification (ie passport, ID card), driver's licence and credit card information to hand.

    Car Hire Reservation Number

    Once finalising your online booking, you´ll receive confirmation along with important information for your rental. After receiving the information all that’s left to do is follow the below sets:

    1. Select your preferred language.
    2. Manually enter your reservation number or use your smartphone to scan the code we sent to you.
    3. Select the vehicle model available to you.
    4. Collect the keys.
    5. Start your journey.

    Key'n Go Advantages

    ✔ Skip the queues

    Avoid those queues, it’s the best thing you could ever do! None of us want to complete endless paperwork at the desk either. We just want more time to enjoy our holidays; the Key'n Go and Auto Europe package gives you just that. Time! It’s as simple as that.

    ✔ Staff on hand to help

    Made a request for extra equipment? Or having problems uploading your documents via your smartphone? In any case, Key'n Go has staff on hand to help.

    ✔ Avoid the small print

    Yes, you have read that right! No small print. All the Key'n Go and Auto Europe services include comprehensive coverage. That actually means you don’t need to leave a deposit either. Thus avoiding the need for the small print!

    ✔ Safety before anything else

    Online security is a concern for all of us, that’s why we give our assurances that any of the documents you upload will be handled, stored securely and solely for the purpose of your rental with the Key'n Go and Auto Europe product.

    Questions & Answers about the Key'n Go Service

    What if I fail to digitise my documentation?

    It is important to note that you must pre-register for your pick-up by copying and pasting this link into your smartphone´s browser, ensuring you complete the necessary steps prior to your arrival. If you encounter any issues digitising your documents or whether they are of poor quality then we advise you to proceed to the office of the supplier stated on your rental voucher for further assistance.


    I encountered an error during the digitisation process, is my booking still valid?

    Yes, the booking is still valid. Please proceed to the supplier's office for further assistance.


    Is a member of staff available during the pick-up with Key'n Go?

    The purpose of the Key'n Go service is to offer a hassle-free rental experience without the need to go to the rental desk. Although, we understand there may be a need to speak to a member of staff, whatever it may be, they are always to help.


    What’s included in the Key'n Go service?

    Being our most complete package, the Key'n Go service includes the following:

    • Zero Excess
    • Full and comprehensive Super Relax coverage
    • Roadside Assistance
    • Full-to-Full fuel policy
    • No small print with no added surprises.

    What branches provide the Key'n Go service?

    The following offices currently provide the Key'n Go service:

    • France - Paris CDG, Bordeaux, Lyon, Toulouse and Nice
    • Italy - Milan Bergamo and Rome Fiumicino
    • Spain - Alicante, Malaga, Barcelona, Barcelona Sants Train Station, Madrid, Mallorca, North Tenerife, South Tenerife, Lanzarote and Las Palmas
    • Portugal - Faro, Porto and Lisbon.

    The Key'n Go service will be expanding to other popular locations in the near future, so if you would like to find out more please contact our reservations department for up-to-date information.


    Where are the Key’n Go pick-up machines located?

    Your handy booking confirmation will inform you of the exact location of the Key'n Go kiosk. However, if you encounter any problems finding the location, we suggest you go straight to the supplier's office as stated on your rental voucher where the local staff will be happy to assist you.


    Where do I find my car once I have the keys?

    The screen on the Key'n Go kiosk will inform you of the car pick-up point. This information is also available on your printed contact.


    To whom do I return the keys upon drop off?

    On your return, please deposit the car keys in one of the collection drop-off boxes located outside the car rental parking offices.