Auto Europe
- North America
- Central America
BUDGET ITALY CUSTOMER REVIEWS
- 5.8
- 6.6
- 7.7
- 7.2
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
BUDGET ITALY Car Rental Reviews
Average Rating for Budget :
NAPLES, IT - Reviewed by JOHN - 12 August 2025
" Love AutoEurope. Fantastic service - good price and free cancellation is great. I always use them and will continue to do so and continue to recommend them to friends, "
" The car was in poor condition outside with extensive damage. The driver's floor mat was completely worn through. I got a warning that the key was about to run out of battery (thankfully it lasted until I returned the car). It had a slow puncture on the rear right tire that was indicated in the warning lights but yet not dealt with by Budget. Apart from the condition of the car, the service was smooth and professional with hassle free key drop at the return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BERGAMO, IT - Reviewed by SARAH - 03 July 2025
" Auto Europe need to educate the companies they use to tell their staff what Auto Europe are providing. "
" Long queues at pickup. Told us we did not have comprehensive insurance: were unaware that Auto Europe had provided it. Still awaiting final bill/refund (3 July). No automatic car available. Nobody at drop-off point: left keys in a box at 08:30. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BARI, IT - Reviewed by JEREMY - 26 April 2024
" Again, full insurance taken out with AutoEurope but not recognised at the Budget counter. "
" Budget at Bari did not recognise the insurance I took out with Auto Europe and wanted me to take out more insurance with them at the counter....I always take out full insurance for peace of mind and this added stress to the transaction. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by DAVID - 15 October 2023
" All very good - I have no complaints and would happily recommend both Budget and Auto Europe to friends. "
" All went very well. I have one slight problem, and that is the requirement to present a credit card when collecting the vehicle. Many people don't have credit cards these days, as they attract stamp duty fees in many countries, and debit cards are much more popular and widely used. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by JAMES - 21 August 2023
" Nice friendly and helpful staff. "
" Fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRIESTE, IT - Reviewed by TREVOR - 18 July 2023
" I always book through Auto Europe when ever we travel in Europe and have always been very satisfied with all aspects. But on this occasion Budget was not a great experience "
" The car was not the standard I expected when I booked and the cost of that booking. The front wheel had a bubble in the side of the tyre. The back seat belts wouldn't go into their buckles correctly on one side and had to go in an adjoining one and had to twist to get it to buckle closed. Also I was just given the keys told to sign paperwork before inspecting the car. It was dark when collecting but inadequate lighting in car park to inspect the car properly "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PISA, IT - Reviewed by MARY - 08 July 2023
" There was a bad creaking noise off the front passenger door. But this was a first "
" Always decent to deal with "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAUL - 29 June 2023
" Very good. Natasha was hugely helpful in finding us the right car the A6 which really helped make our trip to Italy a success. "
" We had a great experience. Natasha the girl who looked after us in Rome played a blinder. She organised for us to hire an A6 which was a beautiful car - which we really enjoyed driving "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by DAVID - 21 June 2023
" Please contact me, as I have attempted to make contact many many times, with no reply received to date. "
" Cannot comment about Budget, because of circumstances beyond my control I could not hire the car. My dissatisfaction is due to lack of feedback from AutoEurope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by DAVID - 15 September 2022
" Always happy with autoeurope. "
" Hello, the cost of this rental was exceptionally high, but I understand that is an issue for all companies. However, I have now received an additional charge of €280 that I do not understand. There was nobody at the airport when I returned the car at 6am and the dropbox was broken. This was very concerning as we didnt know what to do to ensure the car wasnt robbed. Therefore I and other customers left the keys at the desk counter. I have downloaded an invoice in Italian and there is a charge for damage repair to the car, but there was no damage? I have photo evidence to show this. The amount paid on the invoice (€711) does not match the amount paid on the autoeurope voucher (€744). So while the car (fiat panda) was fine, the cost for 6 days is now €1,000, and I cannot understand this from the invoice. I will try to contact budget about this. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DECLAN - 02 June 2022
" happy "
" happy "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by MARY - 28 September 2021
" As above, the car rental post covid was exorbitant. "
" I travel to Italy very often (obviously not in the last two years) but this time I found the car rental exorbitant. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DECLAN - 26 September 2020
" see anwer to q3 "
" a very odd system in Pisa airport, where you had to give your phone number and were then contacted by phone and completed the contract over the phone. Very bad as hard to understand exactly what was being said. There was one person in the office and one outside, so not sure what this was about. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by ANTHONY - 12 September 2020
" Auto Europe as usual very good and have recommended. Budget generally good with the exception of the type of car and I felt there was an attempt to charge extra. Given Budget's English speaking customer base, it would provide transparency and confidence to provide an additional form (in English) or perhaps translation underneath. "
" Despite stating at collection I didn't need breakdown cover, I was initially charged 'breakdown cover' and didn't know until drop off. I had unwittingly signed the document (in Italian) agreeing to this, as instructed!. However, once I complained at drop off, the charge was cancelled. Other customers may not have complained etc.... Also, The car provided (Ford Eco Sport) I felt was a poor mid range vehicle, unlike a Focus or Golf. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by SAMIR - 03 July 2020
" Robed 350 euros for non existing damage. Got proof pictures! "
" Robed at treviso airport 350 euro for non existing damage. I have pictures to prove,no customer service at all.scam company!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by DANIEL - 28 February 2020
" good "
" goog "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by STANISLAUS - 21 February 2020
" Overcharged!! Need I say more? "
" I have been overcharged. 279.99 if which 210.00 is damage and about 30 for extra driver. Budgets email doesn't work so how do I proceed to get refund? "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
BARI, IT - Reviewed by ANDREW - 12 February 2020
" the "experience" is not over yet, I need to understand how AutoEurope will deal with my problem "
" I have a problem. Budget withdrew €755 from my Visa the day after the rental was completed. This was over and above the €73 charged for there rental. I called Budget to understand what happened and after waiting 20mins to get through, they asked for my email to reply. They never replied. The car was returned in perfect order and with a full tank of fuel. I cannot understand why €755 was withdrawn from my card and Budget are not communicating with me. Could AutoEurope please look into this with urgency. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MILAN, IT - Reviewed by ALEXANDRA - 30 January 2020
" I booked a car at a reasonoble price then they didnt have it at the counter, so i had to pay additional fees. "
" My flight was delayed and when I get to the counter they only had one car with automatic transmission. It was a Volvo s90 and I rented a BMW 1 series, so they give me a bigger car, the guy said I have to pay additional 20€/day because it is a higher category car. It was strange to me, because that was not my problem, I didnt want bigger car, because I used to drive small cars. At the end the rental cost 200€ additional than my original rental for 2 days. I am very sad about it. The final additional cost was 112€ because I get mad at the drop-off. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JACK - 21 November 2019
" Everything was fine, it took over 30 minutes at the desk to collect the car which seems like a long time. "
" Everything was fine, it took over 30 minutes at the desk to collect the car which seems like a long time. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PALERMO, IT - Reviewed by GERARD - 13 November 2019
" Given a truly awful vehicle (the car was clean and in relatively good condition. It was just a piece of junk (Fiat 500L) and so far removed from the advertised vehicle (BMW 1 Series) that I feel I've been scammed. Budget claim they had no alternative. Big fan of Auto Europe: been using you for years. but car hire in Italy is a disaster. Every time I go there, I end up with a car that is not even close to the advertised vehicle, is unsuited to my needs and is the only one offered to me. I always feel scammed. "
" Got a lousy car (site advertised BMW; I got a Fiat 500l that was just horrible to drive, truly awful). The quality gap between advertised car and car provided was just too, too big. The car was in good condition, in terms of cleanliness, etc, but it was a cheap, very poor quality vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by PATRICK - 15 October 2019
" I have used auto europe multiple times in the past and this is the only bad experience with one of your rentals which is no fault of autoeurope, however there needs to be more transparency on the surcharges and fees payable at the airport as budget seem to charge what they like and although i thought the rental was fully paid i ended up paying 150€ more at the airport including a fee for breakdown cover which was never indicated in the contract. "
" The initial invoice had lots of additional charges that i thought i has already paid - location surcharges of 46.32€, road tax 20.01€, etc. On return of the car there was some slight damage of a scratch to the bonnet. They charged me 300€ plus an admin fee of 65€ plus 22% VAT for a total of 445.30€. However on top of this they also added another 100€ to the fees and surcharges (now 146€ instead of the original 46€) - they claimed this was airport tax payable on the damage fee which i argued with as being ridiculous and a scam. This additional damage tax is not indicated as such on my receipt so this 100€ i will not be able to claim on insurance. I think this is actual fraud by budget and am disgusted at their working practices - i was told they would email me a complete receipt with full details within a few days but i still have not received anything. I will never use budget again after this terrible experience. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
SIENA, IT - Reviewed by EAMON - 15 October 2019
" Staff efficient and professional "
" Car could have been better presented. Required grooming & previous driver had clearly been a heavy smoker "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ROME, IT - Reviewed by DAVID - 07 October 2019
" Will never book budget again. "
" Took 65 minutes in queue to get to counter. Only two staff operating. Supervisor Christina told me I SHOULD GO BACK TO IRELAND ?! When I queried the amount of time we had to wait. Not sure why she didn't help operators dealing directly with customers instead of running around with a board file and going to her office. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by MAIREAD - 07 October 2019
" Drivers in Sicily are dangerous and reckless. They overtake when forbidden,, don't obey the speed limits, park with the backs of the cars sticking out, have absolutely no courtesy for other drivers. It takes huge concentration to drive here and essential to have another pair of eyes for potential problems of which there are many. "
" Budget staff tried to find damage to car - there was none, and charge me several hundred for what I would call blemishes barely visable to the naked eye. I only ever have this problem in Italy. I refused to pay. I am still checking my credit card to see if they do in fact charge me. We collected the car late at night, in a dark car park so I was unable to take photos. There was a small 1 cm surface scratch on the wheel spoke which was not caused by me, and which I never noticed. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by BRIAN - 05 October 2019
" autoeurope Isn't a preferred partner of Budget "
" They didn't have the car I had reserved and suggestes I try a different agency. We had to wait hours to get a vehicle "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by MAURA - 03 October 2019
" No problems with Auto Europe the problem is the uncontrolled car hire companies with no comeback for the customer "
" while I booked Budget I got the car from Avis (same office) at Lamezia Airport Car had several scratches on the outside I tried to take photos of them but they were so numerous and it was a silver coloured car parked in a very tight space with the bright sunshine some photos didnt come out. I didnt use the car very much and certainly didn't get any scratches on it but they insisted I scraped the front right mudgard and have now deducted €352 from my credit card. They didnt. inform me of this at the time and just said not to worry they would send me a photo but never mentioned payment or cost. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by THOMAS - 24 September 2019
" Had to wait 6 hours in a queue at the budget desk in Naples airport With no help or information from budget staff and no apology when eventually got to the top of the queue Altogether a horrible experience "
" Had to wait in a queue for 6 hours in Naples airport to get car When we got to the top of the queue no apologies from staff and not even giving a reason for the delay Altogether an horrible experience "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by JASON - 05 September 2019
" I am sorry but am dissatisfied with autoeurope customer care, since I emailed reservations support twice on above issue and I just received 1 auto reply and nothing else. Next time I'll go to a car rental company direct but not budget. "
" For starters Budget had only 2 desks out of 7 manned resulting in a 1.5 hr delay to pick car. Then agent managed to con us in purchasing extra insurance that we didn't need, as he stated that if we had issues autoeurope would not refund us. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ROME, IT - Reviewed by RITO - 23 August 2019
" When I arrived they gave me a Punto which was badly marked all over and one headlight not working. I returned to office and asked to change car. It was ten pm and dark outside. The guy went out and returned with a fiesta . He gave me paper with damage recorded so I checked car for these . I looked around car but it was to dark to see anything. When I returned car which I only had for 30 hours as I only went to a funeral the guy tried to tell me a light mark on door that can be polished out was not on paper work . There was many other marks on car that wasn't on paperwork. I refused to sign anything and called manageress out to see car .she told me I should have checked car properly .i told her it was pitch dark outside and it was impossible to see these marks . She told me I should have used the light on phone. Then she told me to send complaint to budget but I can't find any where to send complaint. I have insurance but I refuse to take blame on something I did not do. This is just a scam to get more money out of people hiring cars. Every year I hire cars in Italy and never had this problem. I always get someone to check car if I see any other marks on it . In this case it was very late and dark outside were car was left for me so could not inspect car properly. "
" Tried to blame me on fine mark on driver door which was always there. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by JAMES - 22 August 2019
" Good web site - clear - user friendly and helpful over the phone. "
" After one hour 40 min and two attempts to fill in the correct documentation, I finally got the keys of the car. Many fellow travellers - some with children had the same experience. On dropping off scrutinized to the Nth degree . Accused of making one 20mm scratch on a very - scratched car- luckley my photographic records showed it as one of the many pre-existing scratches. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by CONOR - 20 August 2019
" Easy process "
" I'd booked the full to full option but they tried to push me towards full to empty. When I said no they said that the car had to be returned full with a local fuel receipt otherwise I'd be charged approx. €90. Something to be aware of. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by JUNE - 01 August 2019
" Overall I would pay extra money for better customer service, will not be recommending Budget car rental, not a great ending to an otherwise lovely holiday "
" When I picked up the car the tank was to be full with fuel but it was only 1/4 full, had to go find someone from Budget only to be told bring it back that way, asked where a nearby service station was and was just told I had to find one, after coming off a flight with 4 children this was an added hassle. Alot of marks and scratches on car was told when I returned car there was extra scratches on car which I was disputing staff member wasn't hearing any of this, he typed up an invoice which I had to sign, told E225 only when I opened invoice there are different amounts on it so I'm not sure what I've been charged also it's in Italian which I cant understand !! "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by ANTHONY - 01 August 2019
" Overall very good experience. Pick up and drop off was seemless. Car was new and clean. Will use service again and recommend. "
" Excellent service from Budget. Only issue was getting from terminal to the car rental in Naples Airport - I ended up walking (15 minutes) there and back. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by BRENDAN - 30 July 2019
" All good bar previous damage not pointed out "
" Brand new car Damage under the front had to be pointed out my me to staff If I'd have missed it I have concerns that I'd have lost my excess "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by JASON - 29 July 2019
" Simple to book and good experience with the hire company "
" No hassle and good car "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by EAMONN - 10 July 2019
" Overall happy enough "
" Check in desk was closed with no instructions to head to the car park. Found that instruction at the Alamo desk. Should have been clearer. Queues were big and proceed longer served was a it haphazard (a lot of skipping but once at desk they were dealt with). On second day was evident that the car had a slow flat. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by MARCO - 27 February 2019
" Simple and convenient "
" I needed to upgrade the category because they give me one of the smallest of the category(Nissan Qashqay vs Alfa Giulietta) "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALEXANDER - 24 January 2019
" Would appreciate if someone on your side could explain this and work with the rental provider to understand and prevent these additional charges! "
" Very unhappy, I paid in full upfront through AutoEurope, returned the vehicle in perfect condition and with a full tank of petrol only to find that 3 weeks later I've suddenly been charged an additional 30 euro on my credit card without any communication or explanation whatsoever "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MARCO - 19 January 2019
" So happy, my first time that I can share only positive experience "
" 10out of 10 this time....everything was exceeding every expectations. Fantastic customers service & every aspect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by CRISTINA - 24 October 2018
" Great service and car suited our needs "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARTIN - 23 October 2018
" Overall good experience "
" Overall good but definitely they try hard to push extra insurance. We had an additional driver included free but they charged us. We showed email proof and they were ok about deducting it "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by JOHN - 13 October 2018
" I have already complained and there has not been any response. The car was dirty when we picked it up. Only noticed when we opened one of the compartments. The car was not as advertised. Not at all equivalent to what I bought i.e. an A-class. When I returned the car I was charged extra even though the scrape was minor. At that point I was fed up and wanted the whole experience to be over. "
" Awful "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MILAN, IT - Reviewed by CIARA - 04 October 2018
" Auto Europe have been helpful so far in supporting me with the issue around the extra money taken from me. by budget I think however that you need to be much more upfront with your customers about the sort of messing that the car rental companies you partner with are doing. Overall its been a very poor experience. "
" 1. Paid what I expected to be the total amount (€127) online when I booked. At counter I was scare-mongered into paying another €218 for insurance - sneaky, deliberately only done at the counter where the customer is stressed, vulnerable , tired and under pressure. 2. The agent was not very clear about the charges but we clarified as much as we could given the language barrier. 3. We were travelling to Switzerland - at the border we had to pay €40 for road tax - its an annual fee that I'm sure lots of other Budget car rental customers have paid for before - why not retain the stickers to be re-used by customers who travel to Switzerland - no cost to Budget and a positive customer experience 4. On returning the car we filled it up at the garage and then spent about 20 mins looking for the drop off zone which was not sign posted at all (while not Budget's responsibility it did have an significant impact on the experience). To top off the poor experience 5. Finally, I get home to see that Budget is not content to rip me off with just the standard price 127 plus the 'insurance' 218 but have also now kept the 'bond' that was supposed to be only on hold. Auto Europe are in the process of disputing this on my behalf. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PAUL - 02 October 2018
" Didn't get car I booked, staff we unhelpful "
" Didn't get car I booked, staff we unhelpful "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PISA, IT - Reviewed by MARY - 02 October 2018
" Apart from the waiting time and not getting the car I want this last visit (only occasion this year) I was very pleased with Budget and will probably use you again next Easter, Summer and Autumn depending on value. "
" I go to Italy around 5 times a year. I always try to use either Budget/Maggiore/Avis or the Hertz group as I find them both very straight and professional. I was disappointed this last visit not to get the Fiat 500 as the road in to the borgo is very stony. The replacement car was a fine one but not really high enough off the ground for us. I had to crawl in and out the avenue. I would suggest that your staff might be quicker at the hire desk. On several occasions they've left customers waiting while they chat amongst themselves. Last week one girl dealt with a number of customers on her own while her colleague chatted away with another colleague. It's very frustrating after a flight, especially for people with tired and bored children in tow, to wait for a long period while the staff seem to having a chitchat. Your staff are lovely and helpful but that is the one recurring irritation I experience regularly. Is there any way you could improve the time spent at the desk? "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by ARKADY - 14 August 2018
" A week before the rental, I tried to get some confirmation about the amount to be blocked on my credit card for the excess. AutoEurope Russia (phone call) gave me 2.4 kEUR + fuel. AutoEurope Global/Germany (email - title "Booking 14755226") gave me 1.8 kEUR + fuel. Nobody was certain and I had conflicting information - so I had to go ahead and get myself a higher credit card limit. Not something I planned to do. In the end, the lady at the Budget checkout only blocked the fuel deposit - a total of 84 EUR! I am shocked at the inability of AutoEurope staff to interpret their own contracts and policies and give us correct information. The rating 6 reflects that overall I'm satisfied with the AutoEurope experience (have been using the service for many years) but very disappointed with the lack of help from AutoEurope staff. "
" Very long waiting time to drop off the car at Palermo airport, even though the queue was not long. The manager spent 2 minutes looking at our car and giving us the receipt so I really cannot understand what the wait was about. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 8
LAMEZIA TERME, IT - Reviewed by JERRY - 16 July 2018
" I don't recommend individual car hire companies to friends. At best I am likely to recommend a comparison website, but I don't even do that. "
" All went well and the hire was good value. Just a couple of minor bad points. 1) The lady behind the desk kept trying to sell us things, eg to upgrade, to take out theft insurance, to take out other insurance, all at a high price for a budget hire. That was over the top and not appropriate for experienced hirers as we are. 2) The car was supposed to be free of all scratches and damage. We checked and found a broken casing on the wing mirror and a handful of scratches and a dent. The man in the car park was very helpful in sorting it, but obviously some disconnect is happening about updating that information on your records. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
BERGAMO, IT - Reviewed by GARY - 10 July 2018
" Very good experience overall, more than happy to recommend. "
" First time hiring a car in this manner, the process was easy and we encountered no problems at all. We were upgraded to a very nice car which was a bonus.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by DAVID - 05 July 2018
" Good experience "
" Good experience. Some unlisted damage to the car when I picked it up but found staff to note it on the rental agreement "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by FILIP - 05 July 2018
" Budget ruined the experience for me. "
" It took over 40 minutes of waiting to get to my turn. Not easy to find at the airport. Very slow staff. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PAUL - 01 July 2018
" See above "
" Desk hard to find, pick-up service very slow and drop off guy tried to catch me out for a mark on the car but luckily I had photos from time of pick-up even though it was late and very dark. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by CAROLINE - 29 June 2018
" I will never use your company or budget again. Scam artists "
" A shambles. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
BERGAMO, IT - Reviewed by MARK - 17 June 2018
" All good "
" Very efficient service. Nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10