BUDGET FRANCE Car Rental Reviews

NANTES, FR - Reviewed by MICHAEL - 19 August 2025

" My first time using auto europe & I did so because of the most competitive price I could find, & also that the terms of using auto europe were so clearly explained. That provided a lot of reassurance. "

" All went so smoothly from start to finish. Very satisified. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by AILEEN - 12 August 2025

" See above "

" Car was tiny compared to what I expected. The wait times were very long and the staff were rude and indifferent to any questions or requests. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MARSEILLE, FR - Reviewed by MARK - 31 May 2025

" It's my first negative experience in dealing with auto europe. I'd appreciate it if you could investigate my complaint further as it would affect my continuing use of this site. "

" Was subsequently charged for vehicle licence fee charge, Airport surcharge & and apparently shortfall in rental charge amounting to €66.06 on top of rental charge paid to auto Europe. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 8

MONTPELLIER, FR - Reviewed by LESLIE - 21 March 2025

" Rates from Auto Europe seemed to be almost identical to competitive sites. Overall cost was expensive for 2 day hire. "

" Upgraded car provided only because of no availability of reserved car. Had to switch to automatic which was fine but would not suit everyone. Was unable to get confirmation of zero additional charges on return of car despite returning during opening hours. Confirmation came c1 hour later but too late to challenge if they had sought extras. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BEAUVAIS, FR - Reviewed by MARTIN - 20 July 2024

" Never Again and I will also tell all of my colleagues, friends and family exactly the same thing. The next time I book a car, I will book directly with Hertz, Sixt or Thrify who I never, ever have any problems with. ALSO SEE BELOW. This experience has been horrific from beginning to end. First of all, the car ended up being via Avis rent a car. The people own both beside each other. Second, it said on (after purchasing the highest level of insurance avaialable) the agreement that a 200 Euro Deposit was required. When myself and my wife arrived we had to wait for two hours. I explained that the car was via Budget and not Avis but they said that they were the same. Following on from this (as nobody spoke English [Luckily I speak French] and after a two hour wait I (and everyone else waiting) were told that a 850 Euro block on the credit card was required for things like extra mileage, damage, etc. (This is after paying the premium insurance rate). I and everyone else was also told that a 150 Euro block was also required in the event that there are parking and speeding fines. Pure Chaos with some people cancelling, other poor unfortunates with young children having to phone up family members asking if they could use their credit card for the deposit. Enventually when I got the keys to the car with all checks on the form relating to the state of the car as being in good condition, I then noticed just before I got into the car, that one side of the car was badly damaged and another side had scrapes on it. When I went back to explain this, they said ok and put on the form where the damage was. I explained that I wanted another car, did not want to drive a damaged car, it was unsafe to be driving a damaged car, their reply was that this is was all they had. When I asked for my money back they explained that this was not possible as it was paid in advance. Now at 3.5 hours. After 11 days, having to drive a damaged car around France I returned the car on the due time. This time a shorter wait. Unbelievably when I asked them to check the car before I left, the person checking the car said that there was damage to the car. I showed him where they had put on the paper where the damage was. He then went back to the counter, showed the Manager person the paper showing where it was initially damaged. They then went out again and said ok, no problem. 1.5 hours later they released the depoist. As a person who rents out a car on a monthly basis, I have never experienced such bad service in my life [And By the way - The car rental was meant to be with Budget but turned out to be with Avis as the people have the franchise on both]. "

" This experience has been horrific from beginning to end. First of all, the car ended up being via Avis rent a car. The people own both beside each other. Second, it said on (after purchasing the highest level of insurance avaialable) thR the agreement FROM AUTO EUROPE SAID that a 200 Euro Deposit was required. When myself and my wife arrived we had to wait for two hours. I explained that the car was via Budget and not Avis but they said that they were the same. Following on from this (as nobody spoke English [Luckily I speak French] and after a two hour wait I (and everyone else waiting) were told that a 850 Euro block on the credit card was required for things like extra mileage, damage, etc. (This is after paying the premium insurance rate). I and everyone else was also told that a 150 Euro block was also required in the event that there are parking and speeding fines. Pure Chaos with some people cancelling, other poor unfortunates with young children having to phone up family members asking if they could use their credit card for the deposit. Enventually when I got the keys to the car with all checks on the form relating to the state of the car as being in good condition, I then noticed just before I got into the car, that one side of the car was badly damaged and another side had scrapes on it. When I went back to explain this, they said ok and put on the form where the damage was. I explained that I wanted another car, did not want to drive a damaged car, it was unsafe to be driving a damaged car, their reply was that this is was all they had. When I asked for my money back they explained that this was not possible as it was paid in advance. Now at 3.5 hours. After 11 days, having to drive a damaged car around France I returned the car on the due time. This time a shorter wait. Unbelievably when I asked them to check the car before I left, the person checking the car said that there was damage to the car. I showed him where they had put on the paper where the damage was. He then went back to the counter, showed the Manager person the paper showing where it was initially damaged. They then went out again and said ok, no problem. 1.5 hours later they released the depoist. As a person who rents out a car on a monthly basis, I have never experienced such bad service in my life [And By the way - The car rental was meant to be with Budget but turned out to be with Avis as the people have the franchise on both]. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TOULOUSE, FR - Reviewed by ANDREW - 19 July 2024

" See above "

" Carr was issued with bald tyres without me realising it so had to get it changed during the holiday. This followed difficulties with getting the car in the first place "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 2

GENEVA, FR - Reviewed by BRYAN - 14 July 2024

" Nc "

" Flight cancellation had to keep car for 2 days extra Charge of E 298.00 for 2 extra days seemed excessive "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 2
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MICHAEL - 13 July 2024

" Excellent "

" Professional knowledgeable staff all the way through te experience. Would highly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by JEBA - 14 June 2024

" When you are in a foreign country & you were given wrong information about the booking & the customer care won't help you. I'll not recommend this experience to anyone. "

" Auto Europe had incorrect information on their website regarding pre authorisation amount on credit card. Website & contract said 300 euros, however on arrival we were denied the car unless we Pre authorise for 800euro plus 150 euro towards any road offences . Contacted Auto Europe & we're told that they can't help. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by PENNY - 27 August 2023

" good all round. Only problem when booking via AutoEurope was that I never noticed the 'Electric' option. Not being used to electric and in an area unfamiliar to me, I had to pay to change to non-electric on collection "

" Very pleasant and efficient staff - no attempt to upsell. Courteous "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by PAUL - 31 July 2023

" Good experience "

" Good experience "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ARNAUD - 12 July 2023

" Easy to book, peace of mind knowing I can cancel with no penalty. All fine "

" No issue, all fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AJACCIO, FR - Reviewed by PENNY - 21 June 2023

" In general good. No upselling which was great. Good car Petrol situation put a dampener on an overall good experience "

" Pick-UP: Quick and easy pick up with better car than expected - very good experience. Due to some error of our own filling the car with fuel, the nozzle clicked and we thought the tank was full. However on drop off, the agent got 9 more litres in! Very odd and maybe it was an air bubble or something - it was our own fault. However the price charged at the drop off was 3 times higher than the garage pump. That was bad but then when we went to the office to pay it, the price had jumped again. When we queried that second price we were told that the drop off pump was wrong. That made us very disgruntled! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by EMMA - 08 March 2023

" - "

" - "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by MANUEL - 25 October 2022

" X "

" Vehicle was not clean. Was also charged for pre-existing damages. Overall, it was a poor customer experience. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NANTES, FR - Reviewed by KIERAN - 07 October 2022

" Car was dirty outside and mud in rear of centre console "

" Good experience but car dirty. Difficult to assess damage due to dirt "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

NICE, FR - Reviewed by JOHN - 14 July 2022

" Good experience "

" Very helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ALAN - 13 July 2022

" The agents were really helpful and made a strong effort to ensure everything was satisfactory. "

" Nice professional staff, made the whole process seamless and uncomplicated, explained everything clearly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by DARREN - 08 July 2022

" Costumer services very bad, cost me a fortune in phone calls and time and could not do planned trips "

" Key fob failed to work, could not open the car, after arrival "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by BRENDAN - 05 July 2022

" Computer system appeared to freeze in Budget / Marseille airport office while I was collecting the car. Collection took nearly 45 minutes and nobody seemed able to correct the problem. Lots of staff there but everybody was perplexed by the problem "

" Computer system appeared to freeze in Budget / Marseille airport office while I was collecting the car. Collection took nearly 45 minutes and nobody seemed able to correct the problem. Lots of staff there but everybody was perplexed by the problem "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by PETER - 25 May 2022

" Hire better people. Never renting from Budget at Nice again. "

" Very unhelpful agent at Nice counter. What an awful "welcome to Nice" experience! "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

NICE, FR - Reviewed by DECLAN - 14 March 2022

" Have been using autoeuroep for yuears, so good "

" Good, The usual issues with them trying to sell very expensive insurance. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LYON, FR - Reviewed by RONAN - 01 March 2022

" x "

" x "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by CAOIMHIN - 10 January 2022

" Changed my original 18day booking to 8 days but the price stayed more or less the same. "

" Overall a very good experience, but car hire in Nice gas become quite expensive. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MARY J - 04 November 2021

" A straight forward exercise. The car was well [prepared and properly cleaned, the staff on site were courteous, professional and very patient. A very good experience on our part. The staff are a great credit to your organisation. "

" The welcome from the young lady when we arrived to collect the car was warm and helpful. The young man who accepted the car on return was extremely courteous and very professional. The Team at your Marseille depot are first class in our experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by LUC - 24 September 2021

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by BRENDAN - 25 August 2021

" Auto Euope is my first option for car hire "

" Marseille collection & drop óff processes not very clear and a bit chaotic "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

NICE, FR - Reviewed by EDMUND - 19 August 2020

" we had full insurance with autoeurope and our car was damaged in a carpark autoeurope is showing reluctance to pay the amount is approx 450 euro "

" all good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by GEORGINA - 10 January 2020

" Car needed a service and I mentioned it to the agent and he took note. "

" Staff at both pick up and drop off had very good english and were very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by EUGEN - 10 October 2019

" Easy and logical. No further comment,................ ................. ........... "

" At the drop-off time all Budget staff went on strike, there was no one to talk to and hand over the vehicle. Additionally, the airport staff were out walking on the motorway, so that police was forced to block and divert the traffic. We nearly missed our flight "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ALAN - 01 October 2019

" Easy to book on line "

" Very efficient service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by JIM - 16 September 2019

" While I am generally happy with the service from Auto Europe, whom I have used many times; you need to improve your description of the location/direction of the Car-Rental company's desk.I.e. My voucher said " in Terminal", there are 3 of those in Mseille and the desk was actually in the car-rental Park out front !! "

" While it took clost to 1.5 hours from arriving at Budget, to driving away in the car, the office was air-cnditioned and there was a water cooler available. The car was a 2019 Cmax, in reasonable condition, with the external marks/scratches clearly marked on my rental form. However, there was quite a lot of caked-in dirt/marks on the rear upholstery, and the cover for the boot/luggage space was missing. Given teh wait we'd already had, I just got a staff member to note this on the rental form, rather thna wait to see if thye could locate the cover "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BORDEAUX, FR - Reviewed by PAUL - 16 September 2019

" Online service was good but service at point of collection was very poor. "

" Waiting times at pickup were suspicious. It was as if they wanted you to be in a rush to go so you would buy the additional assurance. Waiting time was 45mins and there were two people on the desk and only 4 customers ahead of us. Very poor. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by ILINKA - 01 September 2019

" tout etait parfait "

" perfection "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by SHAWN - 23 August 2019

" below average rental company "

" 1st car they gave us smelled of smoking inside. unbearable. 2nd car was out of fuel! 3rd car had close to 40k milage with all damage associated with a car heavily rented. although i booked a volvo at the end we ended up with a battered megane. not impressed at all "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

NICE, FR - Reviewed by DAMIEN - 14 August 2019

" Car rental at high season is a roll of the dice. "

" 55 minute wait in queue to pickup car in Nice. Allocated vehicle was occupied by another customer when i got to car park. Second vehicle had a fault which meant it had difficulty ascending steep hills so returned to Marseille office. Third vehicle was fine. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NICE, FR - Reviewed by SEAN - 07 August 2019

" When we got over the initial hitches everything was fine but we should not have had the initial problems which were due to inefficiency by the desk staff. There was also quite a wait at the drop off. "

" When I got the car I was told the location in the car park. I got there and as I was about to drive off another renter approached me and said that they had been allocated the same car. We returned to the desk and eventually sorted out the double allocation. I returned to the car and tried to drive out but the exit ticket I was given was an hour out of date so I had to return to the desk for a second time to get an exit ticket. Not very efficient "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by BRENDAN - 29 July 2019

" Service was bad, car was new, indurance excess on car was annoying during my holiday, always checking the car to make sure it was not damaged by anyone on our camp site. "

" 2 hour queue to complete car hire at Bordeaux airport. Car includes €1500 excess on policy. This is not made clear when car was hired online. No staff inspected the vehicle we hired when we received the keys. Only 1 key for car. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by ALAN - 29 July 2019

" I found Auto Europe very helpful and willing to try solve my problem, but ultimately Budget has billed me anyway "

" The day before I traveled I rang Budget to advise them of my booking arrival time error. I stated 13:00 on booking, 16:00 was flight arrival time. I could not get any response from the office. I then rang Auto Europe who were extremely helpful and forwarded the information to the Budget office. I am now billed 66euro per the small print. I am now not surprised there was no answer to my calls as when I arrived there was nobody on the budget counter and was eventually served by an Avis representative, who was very professional and a pleasure to deal with. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by AINE - 25 July 2019

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by SEAN - 25 July 2019

" The excess insurance was very expensive - 28 euro per day "

" The excess insurance was very expensive "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by DANIEL - 20 July 2019

" No different from other companies. "

" Had to wait nearly 2 hours to get car. Too slow to put on extra staff to cope. Very pleasant and helpful when we got to counter. Major problem was that 12 volt socket didn't work, so we couldn't use our GPS for the entire holiday. After such a long wait and with a 2-hour drive, we were not going to bring the car back. Couldn't charge phone either. Car had high mileage. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 5

GENEVA, FR - Reviewed by PAUL - 19 July 2019

" We have just seen a deduction on our credit card of €349.62. We would really appreciate a breakdown of this charge. Please can you help? "

" Overall experience very good, counter was very busy so long delays. Staff at the counter were very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 10

LYON, FR - Reviewed by BARTOSZ - 19 July 2019

" Only positive experience. Highly recommended. "

" Small queue on pick-up but overall experience is very good. Especially the drop off. I really liked the way you can just park and get a final receipt on the spot. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by CORMAC - 16 July 2019

" I have used AutoEurope quite a few times, and have always had good experiences and good prices. I will be back "

" Very good experience. Perfect car in excellent condition. Only reduced a few points because of significant queue at collection time. But collection process was very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by ANTHONY - 15 July 2019

" Auto Europe fine. "

" A very long q upon arrival, 1 hour 15 minutes. When we went to collect the car we found that someone else had already been allocated it, so back to check in and another 10 minute wait. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PARIS, FR - Reviewed by DAVID - 15 July 2019

" Still waiting for 95 euro deposit to be refunded. "

" Have not yet received my 95 euro deposit. Am not happy about that. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by JEROME - 09 July 2019

" Would use Auto Europe again. "

" Fine "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NANTES, FR - Reviewed by MICHAEL - 04 July 2019

" Very happy with the service provided by Auto Europe "

" Most aspects of the car hire went well. Only issue I would have is trying to compare the additional costs after we had decided on upgrading the car on collecting. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by RAYMOND - 01 July 2019

" The process of collecting a pre-booked car is highly inefficient. The time involved could be halved if we didn't have to put up with the staff trying to sell extra unwanted insurance. At the time of booking your systems should require registration of a) Driving licence number b) Passport number and c)Credit Card number. These could be checked quickly at the time of collection. The whole process should not take more than two minutes. "

" A two hour wait to collect a pre-booked car is completely unacceptable "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

NICE, FR - Reviewed by DECLAN - 19 May 2019

" Easy to book. "

" very efficeint. friendly staff. no problems. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NICE, FR - Reviewed by WILLIAM - 09 April 2019

" The format of this app is very good and easy for a technophobe like me to follow "

" Counter staff were inefficient, poorly prepared and easily distracted. Car provided was not the car in the referenced parking space and was manual drive not automatic as hired. Took a long time to sort this and as it was almost midnight and I had a journey ahead did not improve my mood. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

PARIS, FR - Reviewed by WILLIAM - 06 October 2018

" Very pleasant staff, helpful and courteous "

" Very courteous and pleasant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by THOMAS PEARSE - 20 September 2018

" All was fine "

" Fairly happy - staff at initial pick up not very helpful but otherwise satisfied "

Value for Money: 9
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by DANA - 12 September 2018

" No rental car should be allowed to charge from someones credit card without sending an explanation. They won't tell me what the charge is for, won't investigate it, give me different and inconsistent explanations every time i call. It is no good to have a lovely car, a good pick and drop experience and then be treated like this afterwards. "

" After drop off budget were supposed to send me the signoff report but did not. The car was returned with a full tank and no damage. They then went on to charge €231 to my visa card - no notification by post or email was sent to explain this. I have been on the phone endlessly to them about this and they keep saying they will look into it and get back to me. They never do! so frustrating. They don't seem to know why they charged me or can't explain it to me. This reflects very badly on Budget and on Auto Europe. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MONTPELLIER, FR - Reviewed by JOHN - 06 September 2018

" Different car to that ordered but not too dissimilar . Staff superb . "

" Staff were a pleasure to deal with and even though we arrived late at knight were welcoming and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by SANDRINE - 24 August 2018

" no furthet comment. see my comments above "

" i waited for an hour and half before i go the car. i had questions in relation to GPs. there was no GPS in the car but the office staff would not help me saying that he was busy with other customer. the agent was not friendly at all and would not help me . the car they gave me was orange however the car i rented on the website was black. and when i asked the agent why he was very bad with his answer saying that is all we have and i am busy now. can help you. i was very dissatisffied and feel like i was not treated as a valued customer. very bad experience especiallu from office guy "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 4
Condition of the Vehicle: 7

NICE, FR - Reviewed by JOHN - 23 August 2018

" The helpline wasn't very informative. I wanted to know if I could pay with the debit card I had booked and the helpline chap said probably not and would I just like to cancel the booking. I made more enquiries with budget and they said no problem. "

" Didn't have the car we wanted. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NANTES, FR - Reviewed by FLEUR - 22 August 2018

" It seems to offer the best value but I would always recommend that people shop around "

" The experience ran very smoothly. My only query was that the excess when the contract was shown to me at the airport was €500 higher than had been mentioned online. Thankfully, this didnt deter me. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by BRIAN - 20 August 2018

" Never hire a car in france "

" I have received a letter from Avis / Budget saying I have had a road offence but I cannot find out what it is and what is was for. I was not speeding either. The booking reference in the letter does not match my actual booking reference online and it's extremely difficult to get it sorted. It doesn't help online. Too many layers and lack of info and I don't know if the admin charge will incorporate the police fine or not. Terrible system in France "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PARIS, FR - Reviewed by MARK - 19 August 2018

" The car already had gps including in the car as standard but yet I was charged 15e for gps machine as an extra when I was booking. More margin for you guys eh?! "

" You took 17.06e off my credit card with no explanation why and no receipt sent. Do you think this is good customer service? "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 7

MONTPELLIER, FR - Reviewed by SUZIE - 13 August 2018

" Another good Auto Europe Experience "

" This was a business like tranasaction "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by CONOR - 07 August 2018

" Overall, booking process was easy but would not choose Budget again due to disappointment with car provided compared to the one advertised. They tried to sell an upgrade rather than provide what was booked/expected. "

" Car provided was smaller than car advertised when booked. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 5

BEAUVAIS, FR - Reviewed by THOMAS - 03 August 2018

" See above "

" Very happy with car. No issues. Would book again. Thank you. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by CHRISTIAN - 02 August 2018

" good overall pricing and service "

" The person at the counter was not familiar with the new computer system and it took quite long to fill the documents. The complication at the counter is one of the most painful exercise when you rent a car. An accelerated process would be most welcome and definitely less labour intensive "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MONTPELLIER, FR - Reviewed by CIARAN - 31 July 2018

" Much of my experience will now depend on how quickly my €1000 is refunded. "

" Hi Budget, No issues with any aspect of the car. My main problem was I was rear ended in Collioure whilst driving with my wife and daughter. It was completely the fault of the other driver. However Budget still took €1000 from my credit card whilst they pursue the other insurance company. All proper forms were completed and are with Budget. Given we were the victims, I feel very hard done by. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NICE, FR - Reviewed by JOHN - 27 July 2018

" As per answer to question 3 "

" My family and I were very disappointed that we could not collect our car on the night of our arrival. Our flight was delayed with the result that by the time it arrived the budget office was closed. My family including a baby and small children ended up sleeping in the airport overnight until the budget office opened in the morning. I would have expected that budget would have made arrangements to take care of its customers rather than simply shut office and show no concern for customers. For example I should have been notified that no one would be there. Once I became aware that the flight would be delayed I contacted auto Europe to inform them. They were unable to make contact with budget. I also tried to make contact with budget office at nice airport but the phone was not answered. I feel very unhappy about this and feel this shows a lack of concern for me as a customer. On the other hand what made this experience very positive was my interactions with a budget staff member at the airport budget desk. His name is Nizar. He was so kind and considerate with us. He made every effort to help us, including offering us coffee which having spent the night on a chair in the airport was indeed welcome. He is a credit to budget and we are so thankful to him. I would really appreciate if this could be conveyed to him. It really made a huge difference to us. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by DARRAGH - 18 July 2018

" As above.....I will use your service agajn. "

" No complaints. Fast, efficient and high quality, good value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by THOMAS - 11 July 2018

" A very good on line sight easy to use maby better communation between Auto Europe and Car rental company regarding insurance! "

" I had paid for Auto Europe Excess Program with Super Cover when I booked the car, in your information leaflet it states that I decline the car companies additional excess insurance at time of rent, but when I got to the Rental company to pick up the car I was informed that I had to take out extra insurance and the Super Cover that I had paid for with Auto Europe wasn't sufficient. I paid an extra 170 euro thinking that I had taken out enough cover. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by SORCHA - 25 June 2018

" Same as above: Extremely bad experience! We had booked a 7 seater Nissan xtrail or similar. When we arrived we were told had a Ford cmax. Which they told us would not be big enough and lied saying it was the same category as a 7 seater xtrail. We then were told we had to upgrade for a 7 seater Ford smax. This is the same size and category as our original booking and therefore should not have had to pay an extra€229 for the rental!!! My brother used your company the week before and also asked for the xtrail 7 seater. He got a scenic which was the same size as our Smax with no need to upgrade and pay extra.So I know this was a scam and we were robbed and treated very badly!!! We were also lied to when upgrading, we were told we could get a deal of €14/ day and we were then charged on returning the vehicle €22.80 plus vat. Will certainly not be using your company again and will spread the word as much as possible through as many media sources as we can about the disgraceful way you do business. "

" Extremely bad experience! We had booked a 7 seater Nissan xtrail or similar. When we arrived we were told had a Ford cmax. Which they told us would not be big enough and lied saying it was the same category as a 7 seater xtrail. We then were told we had to upgrade for a 7 seater Ford smax. This is the same size and category as our original booking and therefore should not have had to pay an extra€229 for the rental!!! My brother used your company the week before and also asked for the xtrail 7 seater. He got a scenic which was the same size as our Smax with no need to upgrade and pay extra.So I know this was a scam and we were robbed and treated very badly!!! We were also lied to when upgrading, we were told we could get a deal of €14/ day and we were then charged on returning the vehicle €22.80 plus vat. Will certainly not be using your company again and will spread the word as much as possible through as many media sources as we can about the disgraceful way you do business. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by AMANDA - 20 June 2018

" No complaints and a good price ! "

" Car was great, staff were great. But the queues at the pick up desk are very long ! It seems that their computerised desk system is slower than the maunual. ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PARIS, FR - Reviewed by GUY - 18 June 2018

" Booking with auto Europe was easy. Pity the rental company was so inefficient "

" I had to wait about 45 mins with 3 tired children to get the keys. Then no car seat with car after paying for it. Had to go from car park to desk a few times to get the seat then no-one knew how to fit it. A lot of time wasted & a real wind up & staff couldn't care less. I'll never use budget in Paris again. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by DECLAN - 16 June 2018

" All very efficient "

" All very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by TIMOTHY - 16 June 2018

" Auto Europe's booking system is good but sadly Budget in Bordeaux had no respect for my booking and were uncourteous at the desk "

" The operative at Bordeaux airport, Hashid, was very unhelpful. He ignored my printed AutoEurope confirmation and proceeded to give me a car which I hadn't ordered (Jeep Compass). I asked if they had a Jeep and he said no. I then saw the Jeep sitting in Budget bay at pick-up. I was also charged 313€ rather than the 289 I had been quoted when I booked. Not a great way to start our holiday. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NICE, FR - Reviewed by LIAM - 11 June 2018

" Satisfied "

" Not enough counter staff on duty, leading to long delays in both collection and return of vehicle. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10