AVIS ITALY Car Rental Reviews

BRINDISI, IT - Reviewed by NOEL - 10 July 2024

" Very positive experience. Staff friendly and helpful. Car was new and bigger than I expected. Overall very happy and would definitely hire a car with Autoeurope again. "

" Very positive experience. Staff friendly and helpful. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALGHERO, IT - Reviewed by JOHN - 11 October 2023

" Overall, very good. Drop-off directions (or lack of signs) at Alghero airport make getting into the rental carpark confusing/difficult. "

" On the Peugeot 2008 that i was given the remote locking/unlocking was very intermittent. Needed to the key mostly. Avis told me that this is a problem common to Peugeot 2008. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CAGLIARI, IT - Reviewed by WILLIAM - 17 August 2022

" All worked well and good value. "

" Staff very good and process good. Only issue was car but it was fairly old/faulty. Door didnt close properly, lots of cosmetic damage to car which I didnt mind. One car seat belt was non functioning. Engine had some issues as would just when you accelerated occassionally. Basically an older not particularly well maintained car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ROME, IT - Reviewed by JOHN - 17 June 2022

" all went well "

" quick and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by MARC - 21 October 2021

" Generally positive, only small issues like locating car at depot and registering existing damage to vehicle. It would not discourage me from using Auto Europe or Avis in future. "

" Pick-up and drop went fairly well. However there was no one at collection depot to identify the car so it took a while to locate. There was some damage to the car so had to return to the Avis desk in the airport terminal to register the damage. Other that that the car and experience was fine. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by THOMAS - 01 August 2020

" The car was okay pity it took so long to pick it up and it was a straightforward to drop it off it also was in the car I ordered but I couldn't really complain about it it was fine "

" Had to wait a long time at the depot counter in the airport to get my car picked up about an hour and 10 minutes before anyone talk to me only one person on the counter also when I left the car back the office wasn't openWas asking about where to leave the keys no one guy says is in the terminal to terminal was closed you couldn't going to arrivals you could only go in to departures anyhow I then I went back up still known in the office like I shouted to me was it all right I said it was and he says just leave it there and I given the keys Thanks very much Thomas trousers "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by MARCO - 15 February 2020

" Consistency and professional service make me a very happy customer "

" Great experience, Kevin was providing a very professional and friendly service, he did went an extra mile for all customers in the line. Unfortunately this is one off, every time at the counter you find different staff providing different services... There is no consistency and it make like a lottery, feel special for today and terrible next time. I have another booking ready made for March in Pisa then I will have to reconsider the car provider. One last positive comment is for autoeurope,very happy with the service everytime. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by MARY - 23 January 2020

" overall happy with the experience "

" overall happy with the experience "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by AMANDA - 06 December 2019

" It was my first time using AutoEurope and I liked, apart from our problem of the car category with AVIS. "

" It wasn't a great experience at all in any way, apart from not crashing the car or anything like that. We booked an JEEP or similar, into the SUV CATEGORY, but hen we got to the rental desk, they had a van for us (it was a van that I don't know even the brand, never seen one before, really big and ugly, like a school van you know?) and of course I refused that and asked if they could give us a Fiat 500 or any smaller one, once we paid that much because it was our honey moon, my husband was really excited about getting an SUV and because we were going to Livigno in the Alps while snowing and so an 4x4 would be also needed. The staff was laughing the whole time as if they were drunk or high and they (a boy and a girl) wanted so bad give us that car saying that was the same category which really pissed me off and was clear that wasn't. In the end, we could get a Citroen with a lot of effort and it was equally awful, the car was like a bus and it was terrible to park anywhere. And to finish the terrible experience, we got stuck in the snow because the car was sooo heavy and we couldn't do the trip we planned through the Apls on our own honey moon, that was really sad and I regret forever choosing AVIS. that showed no respect for the customer at all. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MILAN, IT - Reviewed by PAUL - 26 October 2019

" All went smoothly "

" Busy but handled a minor isdue very well "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by VIVIEN - 22 September 2019

" booking experience is fine "

" check in was way too slow, took an hour and a half to take the car out. car wasn't ready when we came to collection point "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by FRANK - 12 September 2019

" Seemless collection and drop off "

" Seemless collection and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANTHONY - 06 September 2019

" Usually use Auto Europe and will use again, price was very good. Once I collected the car, all was fine. "

" On pick up the counter staff were very helpful but extremely slow and inefficient. During processing paperwork staff would stop and 'chat' to other staff or stop and get involved with other matters at the counter. This resulted in a very long initial wait before getting to the counter and then another wait while processing/admin. The staff at the car collection & drop off were very helpful & friendly. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by GARY - 04 September 2019

" Very disappointing "

" There was a one hour delay queuing at the AVIS counter. There was a further one hour delay waiting for the car to be cleaned. It wasn't cleaned. We had booked ECONOMY (Ypsilon) we received a MINI (Fiat500) It had a huge dent over the hubcab (which was marked on the document) The petrol tank was only half full (for this we received a €30 credit when we returned the car - your colleague was very helpful regarding this) "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ROME, IT - Reviewed by MARTIN - 18 July 2019

" This has been a terrible experience "

" I have been overchaged by 777.74 euro. I was told at the receptin desk in Rome that this was a deposit. But in Pisa I was informed that this was a a chrge for extras. I did not order any extras. On top of that the car was not what I had ordered and the lights were faulty I brought this to the attention of Avis and they said the lights were fine. They were not. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by JAMES - 25 June 2019

" Dreadful. "

" Appalling "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by STEVEN - 22 June 2019

" Not the best experience I've had with car hire. "

" When I reached the counter I had an idea there was something not quite right. The lady I was dealing with seemed to be having a problem with finding a car for me and asked her assistant to help. They then began asking me how far I would be traveling, if I had lots of luggage etc. The car I had ordered was supposed to be a compact petrol but I ended up with a Fiat Cubo Diesel, more like a van with seats than a car. I had specifically opted for a smaller car as I was traveling to villages with very narrow streets in some of the Italian towns. After about 200KM I began to get a warning on the dash about "ADBLUE", this was something I was not familiar with so I tried to call Avis in order to get assistance. I called consistently for over two hours and when the road side assistance number was not being answered I called Avis's main office in Italy who in turn gave e another number to call which turned out to be incorrect. I then called Auto Europe and they too tried to contact Avis but to no avail. I was in a bit of a situation as I was afraid to drive the vehicle in case I did damage to it. Eventually when I explained the situation to the Auto Europe Rep on the phone she suggested that I fill the tank with "ADBLUE" and keep pictures of the warning on the dash and receipts from the purchase for AVIS. This is what I did and I explained what had happened to the AVIS Desk in the airport in Bergamo. They told me they would be unable to refund it and that it should appear on my card within 15 days, that remains to be seen. My real issue is in the event of a roadside accident it seems I would not be able to contact Avis. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 6

TREVISO, IT - Reviewed by RIMANTAS - 18 June 2019

" It would be great to get notification on price decrease. "

" The car offered was lower level than in reservation. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PISA, IT - Reviewed by MICHAEL - 25 May 2019

" Auto Europe offered a wide choice of options and competitive prices. I would give a higher score if it could exercise better control over the practices of Avis. "

" When picking up the car the person behind the counter tried a number of times to sell me additional insurance cover, even though I had booked the highest level of cover in order to prevent this occurring. The attendant was very pleasant and it was clear to me that this was avis policy. . When picking up the car there was some damage to the rear left and this was recorded on the rental agreement. I photographed this damage With my phone. There was no damage caused to the car during my rental period. When returning the car the staff member .attempted to deny the damage was pre-existing until I produced the photo at which stage it was immediately accepted as pre-existing. To me it was clear that this was again a company policy, aimed at defrauding me or my insurers. I found Avis to be fundamentally dishonest in my dealings with it. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 8

VERONA, IT - Reviewed by ADRIAN - 23 January 2019

" Never again, felt ripped off "

" Got a much smaller car than car booked and paid for, no discount or refund, had to pay nearly €200 hidden cost "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by MAURA - 14 December 2018

" I have found dealing with Autocar a pleasant experience the problem is the car hire companies "

" This recent experience was good but have had difficulties on previous occasions. Staff trying to sell products that I didn't need and being overcharged on 2 occasions for a tiny mark on the car. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ROME, IT - Reviewed by MARIA - 24 November 2018

" Very smooth. We especially liked the free extra driver offer. Thanks. "

" Smooth procedure. Easy to locate at the airport. But it was raining (so we walked with our cases, about 800metres in the wind and the rain. Would have been good to get a free shuttle bus. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CEFALU, IT - Reviewed by MICHAEL - 18 October 2018

" confused and dissapointed with the mismatch of pricing that i paid online and that i was presented with at avis "

" I felt cohersed into getting insurance even though online I felt like I already got it. I originally paid a fee online that was not reflected on the price that the woman at the desk showed me. It was an uncomfortable situation and in order to not waste our limited time, we simply followed through. Upon returning the car I heard her do the same to the following customers.....seems quite sleezy "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by JOHN - 17 August 2018

" Auto Europe would have been excellent service however Avis Catania airport was terrible. "

" The Avis/Budget office desk at Catania airport was the worst service I've ever experienced renting a car. The staff where not interested in helping the customers who were trying to collect their cars. We were left waiting over an hour and people I spoke to said they were two hours in the office trying to pick up their car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DENIS - 13 August 2018

" Excellent experience "

" The drop off was very smooth, Stefano Chechen car and signed off on ALL ok within minutes allowing time for getting to flight "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by URSULA - 31 July 2018

" The service from Auto Europe prior to our holiday was excellent but I will wait to see how our complaint is dealt with before i Give my final opinion. "

" Our experience was a nightmare. We arrived at the counter to be told there was no car for us. Initially they tried to say we were late but we had signed in when we got to the car hire office which proved we had been waiting an hour to get to the top of the queue and so they then said the car had been returned faulty and there was no other car for us. After four hours and a lot of discussion we finally got a car. We then discovered that two of the cars seat belts were not working and when we pointed this out to the manager he informed us that it was not a legal requirement to wear seat belts in the back of the car. Apart from the issue of safety this information is incorrect but when we pointed this out to him he then said he was under no obligation to give us a car he could just say there was no car and refund our money. He then asked us to take the car and he would telephone us later that day and arrange to give us another car the next day. He refused to have another car delivered to our accommodation and we would have to drive an hour to another rental office. We felt we had no choice but to agree to this compromise as we were all exhausted at this stage and just wanted to get moving. We never heard from the manager that day or any other day for the three weeks we were in Italy. We had booked a nine seater and essentially had a seven seater for our entire holiday. Three adults had to share the front seat which was very uncomfortable as it wasn't really meant for three adults. I'm sure you can imagine what a nightmare the four hour wait was for all of us and as we had three children in our group ages 6yrs, 3yrs, and 9 months this was so much worse. We have hired cars so many times in the past and have never had such a dreadful experience. We have never been told there was no car for us on arrival, surely this is the exact reason a person books a car and doesn't just arrive at the desk and hope one will be there. I await your response. Ursula Thorp "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ROME, IT - Reviewed by DAVID - 17 July 2018

" As above "

" We had to wait two hours to get to the counter despite paying in advance. We booked a Volvo V60 estate automatic and were offered a Seat Leon and then we were told that we could upgrade to an Audi A3 manual. We had no choice but to accept. My wife doesn't drive manual so I had to do all the driving. The heat in the airport was unbearable with no adequate waiting area meant that I was defeated before I arrived at the desk. To top it off Avis had removed the navigation Sim and asked us to pay €30 a day to hire a sat nav. The info in the car was also affected according to the message that came up on the screen and this was a relatively new car. All in all I would recommend people to avid Avis. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 5

VENICE, IT - Reviewed by ROBERT - 30 June 2018

" All good "

" Excellent staff on site dealing with a constant flow of people, with a smile and a welcome. Provided with an upgrade, which was a nice surprise. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GROSSETO, IT - Reviewed by MATTEO - 09 August 2012