AVIS FRANCE Car Rental Reviews

AJACCIO, FR - Reviewed by GERARD - 16 August 2025

" All went well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ST. RAPHAEL, FR - Reviewed by ANN - 15 July 2025

" I think you should insist that the rental agent go with the client to agree the status of the car before and after the rental. This used to be done in the past. "

" I was charged for a scratch to the vehicle - which was there when I picked up the car - and have been spending hours trying to get this matter resolved. It is very stressful. Seems to me that my mistake was telling them that I had taken out excess insurance. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by JANE - 01 May 2025

" I have been using Autoeurope for many years and always find it reliable and good value "

" I am still waiting for the final invoice after receiving an "estimate" the day after returning the vehicle and asking for the definitive invoice. There is no reason for them to take so long to send an invoice. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by TOM - 27 September 2024

" we had to change our rental period and this was quite east to do thankfully. "

" car was clean and very easy to drive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by BRENDAN - 13 July 2024

" very reliable "

" Excellent professional service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by PETER - 06 July 2024

" all was great except for the cost for 10 day rental. I thought it was a bit expensive and the charge for dropping the car off to a different location was expensive as it was very close to the pick up point "

" Everything was great except for the price for 10 days "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by MICHAEL - 24 June 2024

" Good to work with "

" Very efficient and courteous. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ADRIAN - 09 May 2024

" x "

" x "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GRENOBLE, FR - Reviewed by BRENDAN - 26 March 2024

" .. "

" The voucher priced snow chains at €12/day, max €60. Avis tried charge €15/day. I disputed this, but they dismissed my claims as just 'some text on the website you booked on'. I explained that this was Avis' channel partner, and that they can't just change the price that I was quoted. After much argument, they dropped the charge, It was a very unpleasant end to holiday. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by TODDY - 27 January 2024

" Good except for winter tyres and the car was completely frozen due to poor weather condition and only one person at reception desk "

" We rented the car during poor weather and I asked the counter staff if the car had winter tyres. I was told it did and it did not "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NICE, FR - Reviewed by EMMA - 21 September 2023

" Very disappointing "

" Hello, The car we received was damaged-there was an extremely loud rattle which made driving unbearable. I tried to contact Avis twice to exchange car but they did not respond "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BEAUVAIS, FR - Reviewed by ROBERT - 07 July 2023

" Always the best prices and very flexible, no hassle if you cancel your booking. "

" My flight was delayed 40 minutes, we landed at 22:20. I was worried that Avis would already be closed as they close at 10pm. What was my surprise when I found out that the Avis employee was waiting for us with a smile on her face. Many thanks to the Avis staff. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by DARAGH - 19 May 2023

" Average "

" Only that I took pictures of damage on the car I may have had an issue as the picture on record was extremely bad. I did have to show it "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 4

BEAUVAIS, FR - Reviewed by MICHAEL - 02 October 2022

" No point "

" I did not get the vehicle that I booked. I got a lesser type with a faulty fuel gauge even though it was quite a fresh SUV. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CANNES, FR - Reviewed by PETER - 20 September 2022

" Stress free experience v "

" Very efficient and professional check-in and Leave/ back counter staff. No delays which is always a bonus. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NICE, FR - Reviewed by SIAN - 23 August 2022

" I ended up paying 200 euro more for the car hire. "

" I was upsold insurance which I didn't need. I am a single mother, had just arrived in France, was tired and anxious to get to our accommodation. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

NICE, FR - Reviewed by SIAN - 23 August 2022

" Upselling and pressure to sign is disgraceful. "

" I was up sold insurance which I didn't need. An extra 200 euro. I felt pushed into it and it wasn't necessary. Very unhappy about it. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 2

NANTES, FR - Reviewed by ELEONORE - 28 July 2022

" The auto europe agent I dealt with was not able to help me get in touch with the local branch. the number listed on my voucher from Auto-europe was disconnected and they provided me with the general customer service line which doesn't have access to branch numbers. "

" the only issue is not being able to contact the local branch - they "don't have a phone"... I was running late for pick-up and tried to reach them and auto-europe, but nobody could get me in touch with the agency. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by KIERAN - 22 July 2022

" Bad "

" Safety issue with car, key locked inside, was charged to get access. V dangerous had kids been in the vehicle "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 5

NANTES, FR - Reviewed by DAVID - 17 July 2022

" See comments for Avis "

" When I picked up car I wasn't familiar with petrol dials on display and only realised on leaving the airport that the petrol tank was less than half full. On arrival at our destination I tried to refill the car but the petrol hatch was malfunctioning and wouldn't open ( which may explain why the petrol was half empty on pick up). I tried the help line with auto Europe but when they put me through to Avis it rang out. I had to bring the car to a local Renault dealer 3 times during my holiday which they very kindly fixed as the car was still under Renault warranty. I filled the car with petrol for drop off and explained to the drop off attendant what happened but understandably there was little they could do other than telling me to write and email. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by MARY B - 14 July 2022

" I was very happy with my experience. "

" There was a long queue at collection, but once at the counter it was very smooth. Drop off couldn't have been smoother! Staff were very helpful & friendly. I booked online using my phone through another provider and I found that a little clunky but all correspondence by email was very clear & helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by MARTIN - 22 June 2022

" Satisfied "

" It took a very long time,an hour standing in the queue to get to talk to the agent but the agent was very efficient. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by JEAN - 12 June 2022

" I have been overcharged of 15.35€ by Avis, i did show them the AutoEurope voucher showing that the one Way fee is included in the rate, but they didn't want to understand and told me to ask AutoEurope for a refund. AutoEurope please can you do something here? "

" I have been overcharged of 15.35€ by Avis, i did show them the AutoEurope voucher showing that the one Way fee is included in the rate, but they didn't want to understand and told me to ask AutoEurope for a refund. AutoEurope please can you do something here? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

NICE, FR - Reviewed by HENRY - 21 April 2022

" See above. Have further booking for June and will expect a better experience. Perhaps free upgrade in light of my experience would be justified ! You will note I have used your services on many occasions (with generally good results) over the years. "

" - took nearly hour in reception Q (no staff), not good enough. - cost of second driver too expensive long with upgrade. - car not fully cleaned. Used coffee between front seats. Back window unwashed. Not all scratches recorded on reception notice. Had to seek assistance of car park attendant (very polite/helpful) which caused further delays. - on return had to park & leave car without usual check in. Not satisfactory, want reassurance that no hidden charges will ensue. In fairness did receive final sign off email but not the same. - overall experience disappointing. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 4

TOURS, FR - Reviewed by JOHN - 09 April 2022

" Avis staff in Tour v efficient "

" Lovely friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by ROBERT - 15 March 2022

" The car smelled of smoke and after a week was still terrible "

" The car smelled of smoke and after a week was still terrible "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 5

NICE, FR - Reviewed by MICHAEL - 17 October 2021

" Overall, experience was very positive "

" Drop off .... Should have more staff. Agents trying to check in cars and also organise "parking " for incoming cars ( arrivals for drop off ). "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 9

NICE, FR - Reviewed by DAVID - 13 October 2021

" Very good "

" Car was dusty on the inside and not properly cleaned outside "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NICE, FR - Reviewed by PETER - 29 September 2021

" Pick up: appalling Drop off: excellent "

" Bad: 50 minutes in queue (having already paid). Exorbitant basic insurance cost was an extra. Good: very efficient drop off. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BORDEAUX, FR - Reviewed by ELEANOR - 15 September 2021

" no problem with the car hire. Car was just right for our needs "

" no problem with the service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by DOMHNALL - 03 September 2021

" See 3 above re points I was unhappy with "

" Desk difficult to find in nice airport as sign posting is poor. i was given no instruction in the use of the car, i.e. where to find the light switch ( it was late at night when I picked up car- this was dangerous). The instruction book for car was in French and all dashboard instructions were in German, consequently I had difficulty using the cruise control, navigation system or interpreting a warning sign which appeared. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHERBOURG, FR - Reviewed by XAVIER - 28 August 2021

" Bonne expérience "

" Difficultés pour trouver la zone de drop off à la gare de Grenoble. Aucun panneaux et même après avoir récupéré les coordonnées GPS au bureau, ce n'était pas facile à trouver... "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 9

BEAUVAIS, FR - Reviewed by AINE - 14 August 2021

" Not enough staff at Avis Beauvais. "

" A huge queue of people waiting to pick up cars, 2 hours standing waiting. Terrible "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LYON, FR - Reviewed by CLAUDIA - 22 September 2020

" Très bien ! "

" Très bien. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by JUAN DIEGO - 16 August 2020

" It was very good rental experience. The car was great as expected, only one thing to improve upgrading GPS software! "

" Excellent service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by MANUEL - 05 January 2020

" Xxx "

" There was only one person at the Avis desk to deal with customers. I Waited 1 hour to get the car "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 4

MULHOUSE, FR - Reviewed by JOSY - 16 December 2019

" Very satisfied, about the professionalism, and the overall experience, and will probably use auto Europe next septembre again if the price is right . Thank you "

" Very professional at the counter , didn't try to sell me anything I didn't want , nice manners and very courteous, overall very professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by SEAN - 07 November 2019

" No problems, "

" Friendly helpful staff at Avis, Nice Airport "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

NICE, FR - Reviewed by PATRICK - 24 October 2019

" overall very good "

" overall very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ALAN - 25 September 2019

" I will use Avis and Auto-Europe again. "

" Good price..car newish, and good condition..easy and efficient check-out and in. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by JAMES - 01 August 2019

" As in 3 above "

" Generally very satisfactory. No staff actually present at depot when car was returned, just a telephone. Staff present at depot on taking the car out seemed unconcerned when we wanted reassurance that mark on car from previous usage had been noted and recorded. No instructions on how to activate Sat Nav. Being unfamiliar with TomTom we were effectively without SatNav for the duration of hire period. Car itself was in good condition, clean and drove well. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

LOURDES, FR - Reviewed by MICHAEL - 30 July 2019

" As above "

" The air conditioning did not work. The warning about call-out and associated costs put me off calling for assistance. Paying an extra 105 Euro per week for full insurance is a rip-off "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 6

BEAUVAIS, FR - Reviewed by ANNE - 29 July 2019

" It was very fast and refreshing to not have the hard sell of further insurancd cover etc. at the desk. Car was spotless, a bigger than expected fzmily car and was perfect for my family of 3 teens and 2 adults. I willbe using ye again as I do every year. Thank you. "

" 1 problem only I didnt know who provider was a document wouldnt load as no signal.... in an airport!! Would be useful to write it in the email it would save the hassle of trying to find your provider in france with very little french!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by RENE - 24 July 2019

" Perfect. Except for the high charge for fuel. "

" Great car and very comfortable. Staff members very good. Only issue we had less than 1/4 of the tank used after drop off and were charged €77 to fill the tank. To fill the tank fully from an empty tank cost €88 in a petrol station. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by VERONIQUE - 23 July 2019

" same as above "

" Avis in Nice airport is far too busy to be efficient: I had to wait 1 hr to be served. Moreover I was promised a Peugeot 2008 by you and ended up having a Fiat500L. Not the same car! which was not very powerful in the hills and heavy on petrol: 7 to 8 L/100km. Beside, the car was an Italian reg and the whole radio/ Gps system was in Italian! I was never told this at the counter! I also felt compelled to take a further 300 euro insurance to avoid the 1500 euro deposit I would have had to leave to rent this car. I really feel the whole process is a rip off! So no I am not happy at all with my renting experience with Avis and yourselves! "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PERPIGNAN, FR - Reviewed by MARK - 18 July 2019

" Lovly car with good spec would use this service again no problem. "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by RICHARD - 12 July 2019

" Great price, straight forward terms. "

" Quick and easy pick up and drop off. Car was perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERPIGNAN, FR - Reviewed by FERGAL - 06 July 2019

" Ffdd "

" Ffgg "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by CIAN - 26 June 2019

" I find AutoEurope an excellent service and regularly recommend it to people I know. "

" Avis staff from whom I collected the car failed to tell me that the drop-off was at a different location. Therefore I quite reasonably dropped the car off to the collection point. The collection point was very difficult to find, as it was underground and therefore easily detected with SatNav. When I finally found it after a couple of failed attempts,. I was told to bring the car to another location. That location too was rather poorly signposted. This cost me almost an hour of delay. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PARIS, FR - Reviewed by SEOIRSE - 25 March 2019

" Have been using auto Europe for a number of years and have always found them very good to deal with "

" "condition" is marked down because the bonnet was not completely secured when we picked up the vehicle and only became apparent out on the motorway. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NICE, FR - Reviewed by CONSTANTIN - 25 January 2019

" Very, very satisfied "

" Simple and efficient Constantin "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIMOGES, FR - Reviewed by DAVID - 08 December 2018

" Happy overall "

" No problems - Quick Service. Would like to have the car checked on return (nobody available - just dropped keys). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PARIS, FR - Reviewed by VICTOR - 15 November 2018

" Car booking was easy, however Avis are deducting large amounts of money from my account, money I have not authorised. Not happy! "

" I have spoken with your representative today, Avis are looking to take 3 payments from my Credit Card, I have only approved one. Your representative was supposed to e-mail documents to me today and this has not happened. Please provide a full reconciliation of this account soonest. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by JURE - 06 November 2018

" You are the best! "

" Everything went smooth... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by MARTIN - 16 October 2018

" Very pleased "

" Very pleased. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOURS, FR - Reviewed by GEOFFREY - 04 October 2018

" As above "

" forms at airport did not correspond with booking : price details, damage to car. Had to phone on my return home .to clarify "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by TIMOTHY - 25 September 2018

" All Went Well "

" Everything went smoothly. Was offered an upgrade to a larger car including Sat Nav for as fairly modest extra. Delighted that I bought it as the Sat Nav made my trip much easier as I was travelling around a lot of small towns in out-of-the-way places. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by PATRICK - 24 September 2018

" booking was very easy and we got an upgrade free of charge as they did not have our requested vehicle "

" We have used a lot of car hire companies in Nice over the years and Avis would be in our top 2. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by WILLIAM - 21 September 2018

" No problems with AutoEurope. I originally booked with InterRent at Paris but on reading bad reviews of InterRent, I cancelled that and rebooked with Avis. I don't know if Avis was any better. "

" There was a shortage of cars, and I was waiting 45 minutes in a queue for paperwork and then about 10 minutes before a car was available. There were about 12 people waiting at the Avis/Budget counter and no delays at other counters. Staff (2) were pleasant under pressure and we were given a better car than we booked ! Returning car was no problem "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MIKHAIL - 23 August 2018

" I'm a loyal customer of Autoeurope and I hope that this last negative experience will not affect my commitment to Autoeurope. "

" First of all I ordered Intermediate SUV vehicle but Ford C-MAX that I received cannot be called SUV. Also its boot space is only 432 litres when ordered Peugeut 3008 has 520 litres. The received car was dirty not only outside but also inside. I think that windscreen from inside has been never cleared from dust. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 6

GENEVA, FR - Reviewed by ANTONY - 22 August 2018

" Great car, but petrol tank was half full on collection? "

" Great car, but petrol tank was half full on collection? "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by SAMUEL - 16 August 2018

" I have not hired a car with Avis for many many years because of their exceptionally high prices. It was truly an excellent experience to hire with Avis on this occasion as the price was very competitive.No doubt..it is a 5 star company but needs to watch the pricing. We would be more than happy to use again. Sam. "

" Excellent counter staff at collection and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEVERS, FR - Reviewed by MARIA - 12 August 2018

" I have rented cars from Autoeurope on many occasions for many years & have always been happy with price & car. On this occasion there seems to be a lack of coordination between staff regarding information given to clients. & I didn't find a friendly atmosphere in the office. "

" When picking up the car I was not informed that the speed limit was reduced from 90km per hour to 80km . As this was a new regulation in France from beginning of July I feel foreigners renting cars should have been told or at least a sign on the wall of the shop. On returning the car I was asked to produce a receipt showing that I had filled the car with petrol which I was not informed about on collection of car. I was also asked to produce the credit card docket re guarantee which I had not been informed about on collection of car When I returned the car I was asked by the younger female assistant for the receipts mentioned above which I didn't have as I had not been told about them by the older female assistant, sitting next to her. I had been told on collection that I could leave the car where I got it or in the Avis garage nearby. I returned car to Avis garage & was told by younger female assistant after she checked the car that I should have left car outside not inside garage. It is obvious that both women don't give the same information to clients. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by ALAN - 28 July 2018

" Nice Car. Friendly and efficient staff. Very happy. "

" Very quick and easy Pick up and Drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RENNES, FR - Reviewed by NIKITA - 26 July 2018

" The vehicle had not been cleaned after the previous customer. They forgot to check the level of windshield washer fluid and there was none! "

" The vehicle had not been cleaned after the previous customer. They forgot to check the level of windshield washer fluid and there was none! "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 5

TOULOUSE, FR - Reviewed by MICHAEL - 03 July 2018

" Overall very good. "

" Overall good, but checking process is too slow. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by VINCENT - 04 July 2012

" no issues making booking, getting the car I booked was another story "

" When we arrived we were waiting 1hr 30 minutes trying to get our car, we had booked a 9 person van, we were given the keys to an estate car that had 5 full size seats and 2 kids fold away seats in the lugage area, which ment there would be no room for lugage if these seats were used. Avis then gave us 2 cars as it was agreed we could not fit in the car they were giving use, this ment 2 drivers, 2 fuel bills and 2 road toll bills not to mention splitting the group up. There were 2 other bookings next to us at the desk with the same problem but for them 2 cars was not an option as only 1 driver, AVIS must not have 9 seater vans so dont try book one with them, Europecar had thier car park next to AVIS car parkand they have five vans available "