Auto Europe
- North America
- Central America
ALAMO ITALY CUSTOMER REVIEWS
- 8
- 8.7
- 8.8
- 8.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ALAMO BY ENT ITALY Car Rental Reviews
Average Rating for Alamo by ent :
PISA, IT - Reviewed by IAN - 12 October 2024
" Still waiting to receive a refund from my refundable excess claim "
" Service on return of car to rental company was great. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
OLBIA, IT - Reviewed by CONOR - 02 July 2024
" Easy to deal with, very friendly and most efficient with collection and drop off. Car in great condition "
" Very friendly and efficient and offer good advice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by CONOR - 02 July 2024
" Easy to deal with, very friendly and most efficient with collection and drop off. Car in great condition "
" Very friendly and efficient and offer good advice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PAUL - 29 June 2024
" As above "
" The final bill was significantly higher than expected as the Alamo staff did not tell us about an extra airport tax that would be added to any extras. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by STEPHEN - 29 October 2023
" Will depend if the excess cover is repaid to me promptly after the damage. "
" Very pleasant staff and vehicle was ready and in pretty good condition. Very straight forward return despite having done some damage to the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by THOMAS VINCENT - 07 April 2023
" Easy no hassle experience. Pleasant staff. No queues. Quick collection and drop off. Near to the airport. No shuttle needed. Would use again. "
" All good. Staff very easy to deal with. Very pleasant and helpful. Quick times to pick up and drop off. Car was as requested and in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by DEREK - 29 March 2023
" When renting cars in Europe my preference and first option is to check out the Auto Europe site. "
" The lady at the collection desk in Turin airport was very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARCO - 19 January 2023
" Couldn't be better,from autoeurope flexibility of service to the Alamo desk. Many thanks "
" Fantastic,accommodating, professional and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by RUTH - 25 November 2022
" Good "
" Quick check-in, friendly staff, efficient handover, car in perfect condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GERARD - 22 October 2021
" Overall a good one! "
" Overall a good experience.Staff very helpful at check-in and drop off. Signage could be better at Malpensa for drop off . It is not very clear . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by ANDREW - 04 October 2020
" easy and efficient to use. better prices on the day than Ryanair "
" there was a very minor scratch on the wheel cover that I didn't cause. I got charged €40 because it wasn't marked on the check out documentation. the scratch was barely visible so I ignored it on check out then got pinged for it when I returned. Very annoying "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ROME, IT - Reviewed by ANDREW - 21 February 2020
" Easy to use and sometimes good offers come available. "
" My flight arrived early, so I arrived at the desk 45 minutes before the arranged pick up time. I was offered an alternative vehicle that was "full to empty" rather than the "full to full" that I had ordered or else I had to wait until the scheduled time. I don't understand why a vehicle is tied to a specific fuel policy, why could they not have offered that available alternative vehicle on a "full to full" basis? In any case, I chose to wait and they made me wait until precisely the pick up time. They proceeded to really pressure me to take "roadside assist" (which I refused). On the plus side the car was brand new (Skoda) and was very clean. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by GERARD - 05 November 2019
" Overall , I felt there was a lack of transparency concerning actual costs involved at pick up . The price quoted on voucher should show the price inclusive of the the vat rate applicable ( 22%). The vat rate was the the only extra charge mentioned on voucher. Yet, for additional driver , I was charged fees of E6.30 , and then the vat was added ? Again for one way pick up , an additional charge of E10.80 was added to base rate, and then vat was added. These charges , were not flagged on voucher , or Autoeurope . I sought but did not receive an explanation for these charges - but that could have been a language/communication issue. "
" No particular issue with Alamo.Was presented on Autoeurope as Alamo by Enterprise , when in fact it was ran/organized by the Locauto desk. Was surprised at the extra taxes on one way charge and additional driver. Also was offered a special deal concerning pre payment of fuel , which was not reflective of full to full policy, which I required. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by GABRIEL - 27 September 2019
" It was the car hire experience, you hope for , but seldom get. "
" Very straight forward process at rental desk on pick up, car practically new, no problems when returning vehicle. Damage / theft excess, and fuel deposit blocked on credit card, released following day. A great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by GARY - 07 September 2019
" Ver poor "
" My drop off was a very bad experience. The staff tried their best to charge me for damage. I have used Enterprise so many times and never had an issue like this. I pointed out two pieces of damage!!! Now when I say damage he needed to point it out twice. There was two dots so small you would need glasses. It was a con job and I would give in . In the end the manager decided no damage. Italian rip off. I'm so careful with rentals. The was a set up. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BARI, IT - Reviewed by KEVIN - 19 August 2019
" Very impressed "
" Extremely efficient and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARK - 09 July 2019
" Ok - issue with confirmation mail not coming through. "
" Car hire worked out well. We picked up in Rome and dropped off in Pisa. There was an extra charge for the different location drop off which was expected. No issues with pick up or drop off. The only question I had was the car categorisation. I had booked a medium size car for 4 people but the assigned car was quite small (Lancia). The local agent was able to get us a VW Polo which was better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LUCILLE - 01 July 2019
" I couldn't fault the car and the staff or the value for money. "
" Great service and a brand new car available to us upon arrival. Very easy to pick up the car, no hidden extras, all went very smoothly. Dropping off the car proved more difficult, badly signposted drop off sections, when I eventually found the drop off zone, the process was very easy, but it took us almost 1 hour to drop off to find the drop off zone! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by NATHAN - 13 June 2019
" All good "
" Apart from a long initial wait at the desk, everything was smooth and clear. Staff were very good and the car was in good condition. No sneaky charges upon return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by DR. JAMES - 07 May 2019
" DITTO: SEE #3 comment above!!! "
" Gangsters! THEY WERE ITALIAN GANGSTERS!!! Counter staff lady(ies) were RUDE as HELL! WE even had to walk a half mile to find car. Drop off was like finding a needle in a haystack. Pick up and drop off were both desperate and like dealing with FREDDIE KRUGER from the movie "ELM-STREET"!!! They fraudulent billed me for fueling charges, which were by the way outrageous,even when I showed them the receipt that I had just completely filled the tank!! Gas gage of our economy rental car was defective upon pick up. WE WILL BE DISPUTING CHARGES WITH OUR CREDIT CARD COMPANY!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by DAVID - 19 September 2018
" Lack of integration of systems meant a lot of paperwork had to be repeated "
" Very long wait to get the car once the paperwork was done. Only one member of staff both checking in and checking out vehicles "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARIO - 19 August 2018
" Very good "
" Easy booking very friendly and helpful staff both at pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MARK - 30 July 2018
" Very smooth "
" Very fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by ANTHONY - 10 July 2018
" See 3 "
" Very annoyed by this rental experience. I use Auto Europe regularly and have never had a rental problem. On picking the car up in Bari, one of the hubcaps was missing and there was a scratch on the back bumper which the agent took a photo of using their tablet computer. On returning the car to Naples, there was no one to receive the car. I inspected the car for any additional bodywork issues and dropped the keys in the return box. However I received an email on my return from LocAuto claiming there was €400 euros of damages to the car during my rental. This is absolutely false. Any damages were present on the car when I picked it up in Bari. I do not intend to pay these damages unless LocAuto can provide time-stamped photos of the claimed damage to the car. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
BOLOGNA, IT - Reviewed by PRINCE - 07 July 2018
" It was a good experience and for sure I will come back and I have already reccomended it to a friend "
" It was very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10