Auto Europe
- North America
- Central America
ALAMO FRANCE CUSTOMER REVIEWS
- 8.5
- 8.8
- 8.9
- 8.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ALAMO BY ENT FRANCE Car Rental Reviews
Average Rating for ALAMO BY ENT :
NANTES, FR - Reviewed by TIMOTHY - 18 September 2025
" Excellent service. Pleasant and professional staff. Very quick collection and return, as they had plenty of staff working at the collection/dop off point. "
" Excellent service. Pleasant and professional staff. Very quick collection and return, as they had plenty of staff working at the collection/dop off point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by EOIN - 02 July 2025
" Generally excellent "
" Not enough counter staff on duty for number of clients waiting "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by TOBY - 16 January 2025
" I received excellent service and a quality vehicle "
" I received excellent service and a quality vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by JOHN - 26 October 2024
" Quick drop off, nice staff. "
" Nice cars, good price. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NANTES, FR - Reviewed by FREDERIQUE - 28 September 2024
" Everything went smoothly every time I used Auto Europe. Although this time an add said there was a special offer reduction but it did not appear to be the case in the end. That was really disappointing "
" Very satisfied including with customer service response when I left a smart phone holder attached to the air vent beside the steering wheel by mistake and asked for it to be found and then sent in to me. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by JOHN - 28 September 2024
" All good, fast service no trouble at all. very good! "
" quick and efficient service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by ARNAUD - 27 September 2024
" Simple as usual "
" No issue, good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ANTHONY - 20 September 2024
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ANTHONY - 20 September 2024
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by NEIL - 19 September 2024
" Good experience "
" Quick friendly informative collection. Lovely car. Very easy and quick handback. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DANIEL - 11 September 2024
" I am writing to express my extreme frustration and anger regarding the recent cancellation of my car hire reservation, which left my family and I stranded in a foreign country with no immediate means of transportation. Upon arrival, I was informed that my reservation had been cancelled, and I was provided with no satisfactory explanation. This is absolutely unacceptable and has caused significant disruption to our travel plans. My family and I were left in a foreign country, grappling with the following issues as a result of your company's negligence: No Alternative Transportation: We were left without any viable means of transportation, which is particularly concerning given that we had important commitments and travel plans. Inconvenience and Stress: This situation has caused immense stress and inconvenience to my family, including two young children who were visibly distraught and left struggling with the unexpected disruption. Financial Impact: We are incurring additional costs due to the necessity of arranging alternative transportation at short notice, which was not anticipated in our budget. I demand a full and immediate refund & compensation for the inconvenience and financial impact this has caused. Additionally, I request a formal apology from your company for the distress and trouble inflicted upon my family. Please respond to this email as a matter of urgency, detailing how you intend to rectify this situation and address the grievances outlined. If I do not receive a satisfactory response within 48 hours, I will have no choice but to escalate this matter further, including seeking legal recourse if necessary. I look forward to your prompt and appropriate resolution to this issue. "
" I am deeply disappointed with the way your company handled our car reservation. Upon arriving in France, we found that our reserved car was not available and was cancelled by the rep due to our delayed flight. To make matters worse, we encountered issues with the payment process when your company accepted our payment from a bank card but then refused to release the car to us. Initially, your representatives assured us that we could request a refund, but later a customer care rep we called claimed this was not possible. This situation left two families short of over €1200, causing significant emotional and financial stress. The entire experience was distressing and greatly impacted our holiday. The lack of assistance from your representatives and the unhelpful response from your company only added to our frustration. I will certainly not consider using your company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by STEPHEN - 10 September 2024
" Use of site and booking process was very easy and got great value "
" Significant wait time of almost 2 hours to collect car "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ANDREW - 31 August 2024
" As above. "
" Since we didn't book directly with Alamo, our fight was early and we were unable to pick up until the booked time, which left us waiting for an hour. Customer service was very hard to reach on a Sunday, taking two hours to talk to someone. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DAVID - 16 August 2024
" Good value for money and excellent customer service. "
" Excellent customer service advisor on collection and upon drop off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by ELEONORE - 03 August 2024
" Almost have the best staff and simple process compared to most competitors! "
" Almost are always friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by SEAN - 23 July 2024
" Easy pick-up and drop experience, helpful staff and good car. "
" Easy pick-up and drop experience, helpful staff and good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ALEXANDRE - 18 July 2024
" Very smooth experience throughout both for check-in and check-out. with, furthermore, a brand new car provided to me for this attached booking. "
" Very smooth experience throughout both for check-in and check-out. with, furthermore, a brand new car provided to me for this attached booking. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by BARRY - 04 July 2024
" excellent service by staff, who were friendly and efficient Car was excellent. Will definitely use Alamo if travelling to Carassone in the future "
" excellent service by staff, who were friendly and efficient Car was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by EOGHAN - 24 June 2024
" I had paid for the rental. Arrived at the desk to pick up and asked for €250 deposit. I gave them my Visa Debit card and they wouldn't accept it. They also wouldn't accept cash so they wouldn't give me the car. I had to go and rent from Avis who did accept my Visa Debit card. "
" I had paid for the rental. Arrived at the desk to pick up and asked for €250 deposit. I gave them my Visa Debit card and they wouldn't accept it. They also wouldn't accept cash so they wouldn't give me the car. I had to go and rent from Avis who did accept my Visa Debit card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NIMES, FR - Reviewed by JOHN - 05 June 2024
" Very fast service and great car, (wegot a free upgrade). easy drop off. Nice people to deal with. "
" Very fast service and great car, (wegot a free upgrade). easy drop off. Nice people to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DAVID - 02 June 2024
" Speedy process and helpful staff "
" Car in excellent condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by RONAN - 13 May 2024
" Efficient and easy to change when needed "
" Good service and efficient pickup and drop off. One slight negative was the attempted hard sell of direct insurance at €50 a day (which was declined) "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MAURA - 22 February 2024
" Scam. Will stick with other companies near by. I hire cars in Nante at least 12 times a year and it was my first time using Alamo and they were the worse I've ever experienced "
" Brought car back in same condition as I received. Waited till staff checked car before I left to get flight which he said it was perfect and sent me a mail. I was charged €1500 next day. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by ELEONORE - 04 January 2024
" One of the best experience with a car hire company ever. "
" Super friendly staff, quick and efficient check-in and retunr "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by AIDAN - 14 October 2023
" Excellent Staff service in Carcassonne "
" Excellent staff in Carcassonne. The could not be more helpful. A pleasure to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by BRENDAN - 13 October 2023
" All went well "
" All went well "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by BRENDAN - 01 October 2023
" Collection and drop off were fine. Car was dusty / dirty on the outside and it had a number of damage marks which were hard to identify with the dust. Overall I was happy with the rental "
" Collection and drop off were fine. Car was dusty / dirty on the outside and it had a number of damage marks which were hard to identify with the dust. Overall I was happy with the rental "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NANTES, FR - Reviewed by PAUL - 13 September 2023
" as above "
" The Gentleman that gave me the car at the outside reception was exceptional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by PAUL - 10 September 2023
" Very inconvenient not having a car in the category available. "
" At pick-up, the category of car I booked was not available. At drip off the counter was so busy, the car could not be checked. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
NANTES, FR - Reviewed by JANE - 28 August 2023
" Car broke down within 24 hours of pick up - see comment above "
" The car battery went flat within 24 hours of picking it up - and we had problems with the key fob not having power either. Very disappointing. We spent E240 (two hundred and forty euro) to get it resolved locally. I have to question the condition of the car "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NICE, FR - Reviewed by RONALD - 24 August 2023
" Seamless "
" Very friendly and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LYON, FR - Reviewed by PADDY - 30 June 2023
" Both my brother who rented another car at same time and me found it excellent. I will use Alamo again "
" Brilliant! Very go9d value and very smooth service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by GARY - 20 June 2023
" The exterior of the car was dirty. Windshield needed cleaning. "
" No issues at all. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by JAMES - 10 June 2023
" Auto Europe experience was very good, no issues at all and good communication. "
" Very friendly and helpful staff both at check in and drop off. Efficient service on drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DERMOT - 03 April 2023
" See above "
" Great experience from start to finish. Quick registration at counter. Great explanation at the car of their damages policy. Car itself was perfect. On return a very pleasant check in experience. It really felt like the staff were not trying to find fault or catch you out as can often feel the case....I would definitely book with Alamo again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by GISELA - 23 August 2022
" All good "
" All went extremely smoothly and the staff were really nice and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GEORGE - 02 November 2021
" Keep up your great friendly and efficient work. I will be back. "
" Very friendly person at registration. Everything was explained in nice simple language. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by BRENDAN - 04 October 2021
" Ok but dear "
" Counter service was slow Car was a bit tired "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PERPIGNAN, FR - Reviewed by CONOR - 30 October 2020
" As always a pleasure to deal with Alamo "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by MICHELE - 01 October 2020
" previous rental 3 weeks ago still not commentented by AE "
" car not ready - fuel balance showin 3/4 ALL THE TIME - return parking FAR away "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PERPIGNAN, FR - Reviewed by JANE - 22 September 2020
" It was all perfect. The only thing to bear in mind is that the rental office is not in the station, so not to follow the signs in the station saying "location de voiture" or car rental. "
" I have given a low mark to question 2 " how likely I am to recommend Alamo" as I do not care which rental company I use. As far as I'm concerned, they're all the same. My only criteria are 1. price 2. Opening hours of the rental office (where relevant) 3.. location of where I collect the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CLAIRE - 14 September 2020
" There was a scratch on the car on my return. €1500 was deducted from my Visa card and 2 weeks later NOTHING has been done. I am very UNHAPPY to have not received a report "
" There was a scratch on the car on my return. €1500 was deducted from my Visa card and 2 weeks later NOTHING has been done. I am very UNHAPPY to have not received a report "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by JOHN - 26 February 2020
" Good all round positive experience "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BEZIERS, FR - Reviewed by CEARBHALL - 29 October 2019
" No problems and excellent car. "
" Very good car hire experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TONY - 24 October 2019
" Auto Europe is always my first port of call when renting a car. The website is easy to navigate, the choice of cars offered is extensive and the prices are keen. "
" The price for my rental was very reasonable and the customer service was excellent as always. Alamo's staff at Nice Airport were helpful, professional and personable and are a credit to the company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DELPHINE - 24 October 2019
" very pleasant, however vehicle had not been cleaned ( exterior) when I took it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by TERRY - 17 September 2019
" Very unhappy with the treatment by staff at Marseille Airport. "
" My wife had a hip replacement, we know from experience sitting in a Peugeot is extremely uncomfortable, actually she found it painful. We were not offered a different car or an upgrade. We used the car very little during our visit. When we returned the car we were told the windscreen was cracked and I would have to pay for the repair, there was a tiny spot on the windscreen. As we had not used the car as we planned & drove slowly as my wife found it very uncomfortable I am 100% convinced this did not happen while I had the car. I checked the body of the car when I collected it, I did not look at tiny specs on the windscreen "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 8
NANTES, FR - Reviewed by KEVIN - 12 September 2019
" Good service. "
" This is the second time I have used your service and have been happy with auto Europe. However the service from Alamo has been totally below what should be expected. On arrival the car we were to have had an engine warning light and the local staff still tried to get us to take it. I had to point out that with 2 small children I wasn't willing to risk a breakdown. They eventually got a second car that was filthy dirty and had marks all over it. They said they had not ho time to fix it. Not wanting to make to much trouble I took this car. I returned the car and the local office signed off and said they were happy with the car. Now today I have had 68e taken off my card for fuel. The car was practically full. I have had to show them the receipt I had for the car to attempt to get my.money refunded. This is totally unacceptable. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by COLUM - 06 September 2019
" Great service - staff are highly proficient in English "
" Great service - staff are highly proficient in English "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by BRENDAN - 29 August 2019
" Very pleasant experience, "
" Very pleasant and friendly staff member on duty, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by PAUL - 09 August 2019
" As per the above, excellent service and spotless car "
" Many times I find the car hire desk to be the most stressful part of the traveling experience but without doubt the guys at the Alamo desk and at the pick up point were fantastic. Couldn't recommend highly enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by PAUL - 09 August 2019
" Staff in Bordeaux were extremely pleasant to deal with. It made the process so much easier. "
" Staff in Bordeaux were extremely pleasant to deal with. It made the process so much easier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by IVAN - 23 July 2019
" Almost always use Autoeurope when booking our personal car hire and as I am the travel coordinator at work I use Autoeurope for work bookings too. I have always found them extremely good. "
" Only problem is that as we travel standby (airline staff) we do not know what flights we are going for until near the date of departure and car hire prices tend to be much higher the nearer the departure date. Having said that Alamo were the second cheapest at the time of booking (I don't like booking with some car hire companies as I feel they make up for the cheapness in other hidden way!). All Alamo staff we encountered at Lyon were extremely efficient, polite and helpful. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ALAN - 15 July 2019
" i love autoeurope and will keep coming back as long as you guys keep providing such great service at such great prices! thank you! "
" really impressed with the speed of drop-off, but the pick-up seemed unnecessarily slow ... why does it take so long when i've already given all the details and you know i'll be arriving to collect on a certain day? "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by ANDREW - 22 June 2019
" Good prices and easy to navigate. "
" Everything went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by FIONA - 23 March 2019
" Would definitely book through this site again "
" Everything worked easily. Absolutely no hassle. Staff were great and car was new! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by BRIAN - 12 January 2019
" Superb "
" Excellent. Great car for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by DAVID - 04 January 2019
" All very smooth and very friendly staff on the ground "
" The Enterprise representative who we returned our car to was really friendly and charming, please give him our compliments! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LORCAN - 30 October 2018
" Excellent experience throughout. Slight difficulty in finding Petrol Station (as advised) prior to returning vehicle - perhaps some sign posting could be suggested. "
" Friendly. Helpful. Hassle Free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NOEL - 08 October 2018
" all fine with Alamo. Not good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by ROBERT - 27 September 2018
" I had no problems with auto Europe. You could maybe be a little clearer on what extras the agency will try spring on you at check out e.g. extra insurance but really that is not your fault. The process was simple with ye and I will use ye again just next time I will use a service like sixt and not Alamo as at least with them I know I can get a premium car even if they don't have the one I booked. "
" I booked a Mercedes E class and when I got to the counter I firstly had to wait approx 40 mins for someone to come to the counter. When they arrived I was told that the mercedes E class was broken. I was told I would be given a Jeep Compass. I understand that if the car is not available I can be given similar but the Jeep Compass is not similar to the Mercedes. The e class is a premium car and the compass is not. I was told the trunk is the same size which is also not the case as the wheelwells come in to the space. I struggled to fit all our luggage. I was given the child car seat free of charge because of all this but this does not cover the difference. I requested some sort of refund but basically was told that management will handle that. When dropping off the car I asked again and was told that my request would be sent to head office . To be honest the girl behind the counter didn't seem to care and was just getting rid of me. I paid for a premium car and did not receive one which is not good enough. I wouldn't have minded if It was handled correctly but the vibe I got was 'yea whatever, take what we gave you and leave us alone'. I am not at all happy with the service I received and will be telling people to stay away from Alamo and enterprise. In terms of getting some sort of refund or voucher or something I doubt anything will be followed up and I will never hear anything. Also I know if I was to Try follow up it would be a waste of time and money on my end. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
MARSEILLE, FR - Reviewed by TONY - 21 September 2018
" See above. "
" We've owned a holiday home in Provence for ten years now and have hired cars many times during that period, mainly in Marseille and Nice Airports. We always book through Auto Europe, whose service and value has been impeccable, and through them have hired cars from a wide variety of different car hire companies. The level of friendliness, efficiency and customer service from Alamo's enthusiastic young Marseille Airport staff during our recent visit was outstanding, both when collecting the car and returning it. I would not hesitate to recommend Alamo at Marseille Airport and I will definitely be looking out for them when next we hire a car through Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by LORCAN - 18 September 2018
" The whole process ran smoothly from start to finish, the way you want it. "
" Overall we were very satisfied. When we dropped off the car at 10pm and there was no one there. It was not a problem, it was that just we were not prepared for that. Where should we park the car and where to leave the - that's all. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by PAUL - 17 September 2018
" As above, the customer care call on the second day of hiring was a nice touch. "
" Overall we were happy, the only criticism i had is that I didn't feel I got a similar car to what I had ordered. We ordered a Mazda CX-5 which according to your website spec has a good size boot, the Opel crossland we got was an suv too but the boot was totally inadequate for our cases and child's buggy, the main reason we ordered the cx5, other one we would have just ordered a Skoda Octavia or Opel vectra. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
TOULOUSE, FR - Reviewed by GRAHAM - 13 September 2018
" Very good with no hassle. Friendly staff "
" Quick and efficient no delays "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by PAT ( MR ) - 13 September 2018
" See above "
" We could not use the sat nav as it was stuck in German the assistant should have helped us . Getting back to drop off was a nightmare as there are no directions to get in and it took us 45 mins driving around the airport roads "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MANUEL - 21 August 2018
" Very efficient counter staff when I collected the car. The car was not clean (outside) and the wind screen wash was empty. Re the drop off; the person I dealt with could / should have been more courteous and customer focused. "
" Very efficient counter staff when I collected the car. The car was not clean (outside) and the wind screen wash was empty. Re the drop off; the person I dealt with could / should have been more courteous and customer focused. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 6
CARCASSONNE, FR - Reviewed by BRENDAN - 16 August 2018
" Overall a very pleasant experience! "
" Excellent experience on receiving and returning the vehicle. Staff very friendly and polite! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CHRISTOPHER - 14 August 2018
" Excellent customer care was provided "
" Staff were extremely friendly and helpful. I would definatley use Alamo again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by TOM - 19 July 2018
" Good exp ...fast service & friendly staff @ Alamo in saint expurey lyon "
" Very helpful & efficent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DONNACHA - 18 July 2018
" quick, competitive prices and someone at the end of phone if any queries or changes required "
" reliable car, clean ,staff efficient pick up and drop off. Had all cover insurance so always no problems. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by RONAN - 12 July 2018
" As above, very pleasant and helpful. "
" Very efficient. No issues pleasure to deal with the staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by MARK - 11 July 2018
" N/a "
" N/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARK - 10 July 2018
" Excellent service and easy to deal with. "
" Great customer service when I encountered issue with my flights home. It was easy to extend my rental and drop off at an alternative location. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by WILLIAM - 08 July 2018
" From initial booking with Autoeurope to returning the car to Enterprise, everything was 100% "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by KAREN - 05 July 2018
" Overall very happy "
" Efficient and user friendly. Staff at pick up very helpful. Reasonable approach to definition of damage and good value for money. Also no hard sell of additional items "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by RORY - 03 July 2018
" Excellent service and fast "
" Very empressed with the friendly service I received and the efficiency of everyone involved. Thanks so much "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JOE - 30 June 2018
" Have always been happy. This was probably the quickest with a lovely brand new car. Thanks again. Joe Duffy "
" Damien really friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by PAUL - 21 June 2018
" Look at 3 and you will see that Auto Europe provided me with a phone number that could not have been used. Perhaps if some rebate could be arranged, I could change my mind. Thanking you. Aer Lingus are sending a refund and Hotels.Com cancelled my booking with no charge. "
" I was unable to get to Paris because of a severe stomach bug I missed my flight from Dublin to Paris and tried ringing you on 1800943075 which did not exist last Friday the 15th of June. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LA ROCHELLE, FR - Reviewed by EAMONN - 16 June 2018
" Over all I was very satisfied with the quality of the service provided. How ever, a lower price would have been better. "
" I was very happy with both the pre and post joint vehicle inspection. Alamo's representative, Damien, was very professional. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MIRIAM - 04 May 2018
" I rented through Autoeurope. I had to cancel the first rental but Autoeurope very efficiently credited my credit card account. "
" I found all the staff to be helpful and trustworthy. I would rent a car with them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LORCAN - 01 May 2018
" We were a group of four and our experience was very positive. "
" Everything was perfect. The only thing was that there was only one counter staff when we joined the que, it was ten minutes before a second arrived. It is only minor and doesn't warrant making an issue over. I suppose in the ideal world it would be nice to arrive with no one at the counter. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JOHN - 25 April 2018
" All good, no issues whatsoever. "
" The service, accessibility and return option was very good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by CLARENCE - 14 March 2018
" The people from Alamo (under Enterprise) were very helpful "
LYON, FR - Reviewed by EMMET - 08 January 2018
" We were welcomed by a lovely lady in Enterprise. Extremely courteous, friendly and efficient. We were then given our car by an other gentleman (who we found out later at our return was the manger) who was as professional and friendly. An absolute pleasure. "
NICE, FR - Reviewed by DONAL - 01 January 2018
" Easy process to book, prices transparent except for number of drivers covered without surcharge. "
" An extremely helpful staff member at handled our paperwork at airport desk and a very efficient person handed over the car after careful checking of its condition. Car was new so perfectly clean. Very pleasant young man checked it back in. Our only gripe would be that we would prefer to hire a car from a company that covers at least 2 drivers without an extra charge. "
NICE, FR - Reviewed by WILLIAM - 23 December 2017
PARIS, FR - Reviewed by FAOUZI - 14 December 2017
NICE, FR - Reviewed by WILLIAM - 29 November 2017
LYON, FR - Reviewed by IGOR - 06 November 2017
CARCASSONNE, FR - Reviewed by MICHEAL P - 04 November 2017
" Normally use AutoEurope, very satisfied to date "
" Efficient, courteous staff, fast pickup and return. Good value "
NICE, FR - Reviewed by TRACEY - 02 November 2017
MULHOUSE, FR - Reviewed by LAURENCE - 28 October 2017
" Very plaisant and efficient staff. Good car. Everything just right. "
TOULOUSE, FR - Reviewed by PETER - 27 October 2017
" Everything went smoothly at booking. Price was excellent. "
" Long delay at pick-up as only one staff member at the Terminal desk with several people queueing for cars. When I got to the Car park there were 6/7 staff there of which only 2 were actually dealing with customers. "
BORDEAUX, FR - Reviewed by ROBERT - 17 October 2017
" We found the service very good. "
" Very good, the young man at the checkout was very helpful and spoke excellent English. "
PARIS, FR - Reviewed by SEAMUS - 24 September 2017
AJACCIO, FR - Reviewed by THOMAS - 18 September 2017
" The agent was extremely unfriendly, probably my worst experience ever renting a car. It's not your fault, it's not related to Entreprise (or Alamo) either but the agent was horrible. 0 empathy. Terrible experience. "
BEAUVAIS, FR - Reviewed by BRIAN - 08 September 2017
PERPIGNAN, FR - Reviewed by SAKE BAUKE - 05 September 2017
" More automatic cars "
" The woman Marine is the best in costumer service, some are rude. "
LA ROCHELLE, FR - Reviewed by BRENDAN - 03 September 2017
" Very easy to deal with and there offers are excellent "
" Very friendly and helpful staff was delighted with car supplied "
BORDEAUX, FR - Reviewed by LIAM - 21 August 2017
BORDEAUX, FR - Reviewed by ANTHONY - 20 August 2017
" Car had slight damage "
NANTES, FR - Reviewed by TOM - 15 August 2017
" Staff members we dealt with at Nantes and Bergerac very helpful, best in our car hire experience in France. Car very clean and thoroughly checked for marks etc before our departure. Ditto on return but check was fair and reasonable. "
LA ROCHELLE, FR - Reviewed by STEWART - 08 August 2017
" Competitive, very clear and transparent. No complaints whatsoever. Recommended. "
" Simple, straightforward and very pleasant to deal with. Recommended. "
BORDEAUX, FR - Reviewed by DAVID - 20 July 2017
TOULOUSE, FR - Reviewed by THOMAS - 19 July 2017
MULHOUSE, FR - Reviewed by LOUIS - 10 July 2017
NICE, FR - Reviewed by JOHN - 09 July 2017
" speedy friendly check in. Pre inspection of car efficient.return hassle free "
CARCASSONNE, FR - Reviewed by PATRICK - 06 July 2017
NICE, FR - Reviewed by PETER - 04 July 2017
" Very easy to book and was very satisfied with the service "
" Had this survey not been sent to me I was going to write to the Company anyway. I found the service of the Enterprise staff at Nice airport to be outstanding. Quick, courteous, professional, pleasant and very helpful. The best service I have received from a car Rental company. It started the holiday on the right note and the staff who served me should be complimented. It was so good that my first choice on any future rental will be Enterprise and I will certainly be recommending them to friends. "
CARCASSONNE, FR - Reviewed by MICHAEL - 30 June 2017
CARCASSONNE, FR - Reviewed by JOHN - 30 June 2017
" Website was user friendly and car hire was good value "
" Great service, I was on the road in. a matter of minutes "
PERPIGNAN, FR - Reviewed by EDDIE - 19 June 2017
" Staff at Perpignan were excellent, very helpful and polite. "
PERPIGNAN, FR - Reviewed by MICHAEL - 19 June 2017
" Overall very satisfied. Always good comparisons and rates. "
" Overall a very positive experience at the Alamo/Enterprise desk in Perpignan. Quick and friendly on pickup. Very good car for a very good rate. Drop off quick also. Overall very satisfied. "
BORDEAUX, FR - Reviewed by SARAH-JANE - 13 June 2017
" The agent at the desk in the airport tried to get us to change to a smaller car as we had arrived 2 hours later than the booking time for the car. We argued with Enterprise when we saw the car they had then allocated. It was too small. In the end we did get the Peugeot 3008 we had booked but only as we were insistent and had it written on the car hire voucher. "
NICE, FR - Reviewed by SEAN - 12 June 2017
" Please note. ENTERPRISE/ALAMO car hire people at Nice airport demanded a utility bill as proof of residential address. Many US and UK tourists with vouchers and driving licences were turned away. I was lucky. I had a utility bill with me. Please advise others using Enterprise/Alamo rent a car with autoeurope voucher. No warning with voucher. "
" Should not demand utility bill as proof of address on driving licence. Potential renters should be warned in advance. Many left disappointed and car-less at airport. "
RENNES, FR - Reviewed by MORGAN - 05 June 2017
" Desk Closed on arrival at airport. No Contact details of message left. Had to stay overnight in Rennes incurring additional Hotel and taxi costs. Alamo would not honour voucher the next day and I had to enter into a new contract for 252 euro. Totally dissatisfied with there attitude and arrogance on the desk "
MONTPELLIER, FR - Reviewed by BRENDAN - 18 May 2017
" Very satisfied "
NICE, FR - Reviewed by JOHN - 27 April 2017
" Details: enterprise Alamo Reference 72M2YJ Hired the car from Alamo/Enterprise through Auto Europe on Wednesday 19th April, 23.00 approx. I am the only designated driver. Two friends are passengers. Weather at Nice Airport on arrival was very poor and I collected the car late. The area for collecting the car is dark, however I examined the car and was happy and surprised that there were very few marks on the car as the car had over 35,000km on the clock.. The car is a white Opel Omega. I am a careful driver and did not bump or damage the car in any way. The car was parked at a private and secure parking place at my apartment in Sanary Sur Mer. On returning the car the inspector was extremely conscious in examining the car. No problem there. My friends and I discussed the possibility of attempted entrapment, as there was an amazing amount of time spent of trying to find fault. I noted that he spent several attempts examining the lower carriage of the front bumper but could not find any fault. After a number of trips around the car the inspector pointed out a mark on the undercarriage of the car. The only way you could see this mark was to get down on your knees and hunkers. The mark is no more than 8cm long, less than 1cm wide, with some black marks adjacent. A slight dint (not a dent) that did not break the paint work. It is not on the paint work of the car but on the rough undercarriage. It is difficult to notice it even after you are made aware that it is there. It is on the undercarriage of the car, not on the normal paintwork. It is not visible from any normal inspection of car paint work. I did not cause this mark to get on the car. I asked for a manager in order to get a second opinion and was refused. I signed the release form under protest, making it clear that I was not admitting any liability for the mark. "
MULHOUSE, FR - Reviewed by KATRIN - 27 April 2017
TOULOUSE, FR - Reviewed by PAUL - 25 April 2017
" very helpful and friendly staff on collection and drop off no delays at either end "
NICE, FR - Reviewed by JAMES - 24 April 2017
BORDEAUX, FR - Reviewed by MARTIN - 16 April 2017
" Staff extremely helpful "
NICE, FR - Reviewed by COILM - 06 April 2017
" Friendly and helpful staff at the pickup and drop off. Great value and no sales grief. Well done ALAMO. "
NICE, FR - Reviewed by ROBERT - 04 March 2017
" I'm very unhappy about the selection of car category. I selected a RAV 4 eqivalent car from Alamo. What they presented was an Opel Mokka which is much smaller. I drive a Mazda CX 5 and needed a similar sized car for 4 adults with lots of luggage. Enterprise presented the Mokka as the only type of car in the category I booked. Most times I have rented I got a car size I expected. Independently of my disappointment they were doing a hard sell of an upgrade to a Mercedes E class for 15 euro a day. How can your website suggest a RAV 4 type car when this is patently not what is being proposed? "
" Apart from the size of car offered, which I'm blaming on Auto-Europe I was quite unhappy with the terrifyingly detailed inspection of the car being offered. They found a shallow dent above the roof pillar which was unnoticeable and refused to allow the car to be used. I was then upgraded at no cost to a Mercedes E class with lovely extras. This too was found to have a small mark on a mirror and was withdrawn. Our bags were then moved again into another E class. I was unhappy with having a large car while living in the small villages and narrow roads above Provence. However the car was a real treat and the Enterprice staff were charming and brilliant which is why the rating above is not very negative. "
NICE, FR - Reviewed by JOAN - 03 March 2017
TOULOUSE, FR - Reviewed by JONATHAN - 11 January 2017
" The price was brilliant, the car was brilliant and the staff I've met when picked up the car and dropped it off were really nice and helpful. Highly recommended. "
" Keep it up. "
BEAUVAIS, FR - Reviewed by LIAM - 04 January 2017
" We had no issues with Auto Europe "
" Very good service at the desk, explaining the different options and I will use them again. "
BORDEAUX, FR - Reviewed by CIARAN - 02 January 2017
" Your car hire company (Alamo/Enterprise) provided us with a car that did not allow use of the radio/music/ hands free/ Sat Nav system. The system needed a code to activate these. When I asked at the desk prior to driving they said they would ring with the code within the hour. No call was received. I ended up contacted the Enterprise help line two days later. They got me the code. It did not spoil the drive but it was poor customer service from your rental company. "
NANTES, FR - Reviewed by JOHN - 15 November 2016
DINARD, FR - Reviewed by MICHAEL - 06 November 2016
NICE, FR - Reviewed by VALRIE - 05 November 2016
" Price is fine but car avilablity is not positive "
LYON, FR - Reviewed by JONATHAN - 31 October 2016
NICE, FR - Reviewed by THOMAS - 30 October 2016
" Excellent professional service. WOULD HIGHLY RECOMMEND ALAMO Siobhan "
NICE, FR - Reviewed by JOYCE - 14 October 2016
" Great car renta providerl search service . Use them regularly. "
" Excellent service. Very polite staff. Very pleasant experience. Well done "
LYON, FR - Reviewed by KEITH - 12 October 2016
NICE, FR - Reviewed by PETER LEO - 10 October 2016
" 12 customers waiting at checkin serviced by only 1 clerk = 40 minute wait! "
LA ROCHELLE, FR - Reviewed by JAMES - 10 October 2016
" Friendly staff "
TOULOUSE, FR - Reviewed by PAUL - 09 October 2016
" Very pleasant to deal with "
CARCASSONNE, FR - Reviewed by OWEN - 29 September 2016
" Superb customer relations "
NICE, FR - Reviewed by DEBORAH - 28 September 2016
BORDEAUX, FR - Reviewed by ANN - 26 September 2016
" Your office at the rain station in Biarritz was difficult to find. It was supposed to be open until 18.00 but when we dropped the car back an hour earlier, it was not open. I was at the station again the following day, and once again the office was not open. "
" The pick up was good, but drop off was not. Your office at the rain station in Biarritz was difficult to find. It was supposed to be open until 18.00 but when we dropped the car back an hour earlier, it was not open. I was at the station again the following day, and once again the office was not open. "
NICE, FR - Reviewed by MICHAEL - 25 September 2016
" Pick up from Enterprise was probably the best car rental experience we have had over many years renting cars at Nice airport. No waiting in long queues and fast efficient friendly staff. We got an Opel Astra Moka which was a nice car. "
NICE, FR - Reviewed by JOSEPH - 24 September 2016
" Check in was quick & no pressure or scare tactics to purchase extra cover. Car was a better size than we anticipated. Very convenient location @ airport. "
NICE, FR - Reviewed by MICHAEL - 23 September 2016
" Excellent service "
NICE, FR - Reviewed by ADRIAN - 22 September 2016
" Hi All, I am disappointed with the service as when I arrived, the car we selected based on your suitcase dimensions we're wrong so we had to upgrade to next size to accommodate us which was at extra cost that we didn't budget for. Regards, Adrian "
PARIS, FR - Reviewed by KYLE - 22 September 2016
" The staff were extremely polite and helpful "
TOURS, FR - Reviewed by WILLIAM (LIAM) PETER - 21 September 2016
" As cars from Alamo were the cheapest on the web page the majority of people were queuing for their car from Alamo desk. There was only one person serving while the two other people serving had virtually no customers. Another person serving at the Alamo desk would have been very helpful to speed up the queue. The gentleman serving was super efficient and pleasant as well as the girl showing us to our hired car. "
" Everything perfect except for the delay getting served because of the queue. We are still waiting for the refund of our deposit back into our bank account. "
CARCASSONNE, FR - Reviewed by MIRIAM - 20 September 2016
" I found renting from Alamo to be straight forward, very professional and stress free. I would be happy to rent from them again. "
PERPIGNAN, FR - Reviewed by CLAIRE - 12 September 2016
" The person on the desk at Perpignan airport was so friendly and professional. Will definetly use again. "
TOURS, FR - Reviewed by DANIEL JOSEPH (JOE) - 11 September 2016
" Very good value "
" Everything worked as it should...Check in desk with helpful and friendly. "
BEAUVAIS, FR - Reviewed by JEAN-MARIE - 09 September 2016
" Excellent service "
NICE, FR - Reviewed by PAUL - 07 September 2016
" More staff at check in desk 1.5 hr Wating "
BIARRITZ, FR - Reviewed by CAROLINE - 06 September 2016
LYON, FR - Reviewed by MICHAEL - 06 September 2016
" Good selection of reasonable quotes "
" Great service. No queue. Very helpful staff. Upgrade to Renault Captur at no charge. Easy hassle-free return. Delighted with everything. Many thanks. "
NICE, FR - Reviewed by ANNE - 31 August 2016
" Excellent customer service from the Nice airport Alamo crew "
PERPIGNAN, FR - Reviewed by CLARE - 27 August 2016
" I would have recommended except they now take deposit from you credit card ?250 in my case and has not been refunded as yet and is now on my credit card bill , in fairness the Alamo staff member said he not happy with situation as its ?500 in some cases. I have hired from enterprise/citer/Alamo group before and that has happened before this. "
NANTES, FR - Reviewed by JAMES - 22 August 2016
" Enterprise were excellent in France, the team were helpful and friendly. No forceful selling of addons! "
BEAUVAIS, FR - Reviewed by JOHN WILLIAM - 21 August 2016
" Excellent price and great service "
" Desk service was great at beauvais - dealt with a lovely girl. "
NICE, FR - Reviewed by KEVIN - 17 August 2016
NICE, FR - Reviewed by MICHAEL - 17 August 2016
PERPIGNAN, FR - Reviewed by THOMAS - 06 August 2016
" High spec car provided. First car provided had low tyre pressure/ possible slow puncture. Replacement provided without fuss although it was a warning on dash so should have been checked before car was provided to customer. "
LYON, FR - Reviewed by COLM - 05 August 2016
" Great efficient service. Nice friendly people who were keen to assist. Car was better than expected. "
" What you are doing is just right. Probably the best car hire service i have experienced. "
MONTPELLIER, FR - Reviewed by PAUL - 01 August 2016
" excellent service, very helpful staff would recommend "
NICE, FR - Reviewed by ELAINE - 01 August 2016
" Very efficient service both the collection and drop off. The staff were all very friendly and helpful. The only negative is that we had to return the car on our second day of our holiday as we received a call to say that the car was being recalled by the manufacturer. This meant that we had to return to the airport and this took up a morning of our holiday. Also, it meant we will be out of pocket with data roaming charges - we missed the call from the rental company and had to make 3 phones calls to sort out the return - 1 of the calls lasted approx. 10 mins and we were told to call back as the person couldn't help. When we did return the car to the airport to replace the car the man who looked after us was lovely. "
BORDEAUX, FR - Reviewed by MAURICE - 26 July 2016
" Staff were helpful and efficient "
TOURS, FR - Reviewed by MARTIN - 24 July 2016
" Very good company to engage for hire. However, I was surprised that refunds are not given for cancellations of vans (i.e. 7 seaters) for July and August. This is not advertised on the home page but it is down in the small detail of the policy. I would prefer if this was stated obviously on the home page. I had a very good hire experience with Alamo through booking with Auto Europe and I would highly recommend Auto Europe. Thank you Martin Daly "
" Very helpful in the Alamo Office in Tours "
CARCASSONNE, FR - Reviewed by KARL - 06 July 2016
" Simple to follow information and rent a car! "
" The entire contract was written in French! I could not understand one word of it-perhaps a copy could be furnished in a few languages on request! "
NANTES, FR - Reviewed by JOSEPHE - 03 July 2016
" Very good site. "
" Very good and friendly service. "
CARCASSONNE, FR - Reviewed by TONY - 30 June 2016
" The staff were excellent and the car very good. I happily give them full marks. "
BORDEAUX, FR - Reviewed by JOHN - 28 June 2016
" Very friendly staff "
NICE, FR - Reviewed by PETER - 27 June 2016
" I find Autoeurope a convienient and efficient method to find the most cost effective car for my requirements which can vary from trip to trip. "
" Friendly and courteous staff at Almo/Enterprise. Hassle free pick up and return. Happy to be given a free upgrade. Car in very good condition. "
NICE, FR - Reviewed by DEIRDRE - 24 June 2016
" Very satisfied with the service received. Easy to book and easy to modify my reservation "
" Well done Alamo by Ent. Excellent service. Met a very pleasant gentleman who even though he had a very busy day was courteous and extremely helpful. Chatted away while bringing me to my car. The lady Khaoula who gave me the car was also very helpful, explaining everything in great detail. The car was new - 184km on the clock and a much higher specification than we had reserved. "
TOULOUSE, FR - Reviewed by FINBARR - 22 June 2016
PARIS, FR - Reviewed by RICHARD - 22 June 2016
" We arrived to find there was no car available. 2 hours later we were given the smallest car for 5 people to drive through Paris to collect another car. 4 hours of our trip was wasted, which ruined one day of our trip. I will never use or recommend this company. "
" We arrived to find there was no car available. 2 hours later we were given the smallest car for 5 people to drive through Paris to collect another car. 4 hours of our trip was wasted, which ruined one day of our trip. I will never use or recommend this company. "
CARCASSONNE, FR - Reviewed by BRENDAN - 21 June 2016
" I had to cancel 1 car hire and then hire again and there was no problem. Very easy in fact. "
" Very helpful and engaging staff. "
NANTES, FR - Reviewed by WILLIAM - 20 June 2016
" AE is an excellent service provider "
CARCASSONNE, FR - Reviewed by SENG - 09 June 2016
" Everything is good "
" Courteous and friendly staff "
NICE, FR - Reviewed by JOHN - 25 May 2016
" Greqt value. Will be using Auto Europe again soon. "
" Very nice people to deal with. All good. "
AJACCIO, FR - Reviewed by BRYAN - 22 May 2016
" The agency at Ajaccio made special emphasis on returning the car in valeted condition inside and out otherwise we would be charged 65 euros. This put undue pressure on us to clean the car and photograph it before returning to depot. It is not normal practice to insist on this level of cleanliness in a hired car and is too much pressure to put on tourists on holiday. "
PARIS, FR - Reviewed by DARA - 20 May 2016
" I got a diesel car, which was perfect for me, but I didn't know before. Perhaps you could include an option to select diesel on the website especially in France, where petrol is much more expensive. "
" A second staff member interrupted while I was being served by the first. Then they both had a long conversation & I was left standing without any explanation as to why they did not wait until after I had been served to have their conversation. They were not talking about anything urgent - it was a social conversation that they could have any time. I found this very rude & unprofessional. When the conversation ended the agent served me efficiently, but did not apologise for interrupting, or offer any explanation. This is unacceptable. The other staff I dealt with were very helpful. The car was great, but the police checked the documents & told me they were not correct. They also could have fined me if they wanted, but fortunately they didn't "
LYON, FR - Reviewed by ODILE - 10 May 2016
" Do not use enterprise "
" As we did not take any extras (insurance excess etc) the girl in Enterprise was extremely unpleasant and trying to frighten us. The car given was was full of scratches everywhere and they only mark them outside and with us. What happens if there is a downpour or it is the night? She kept saying that we would have to pay 850 or 950 if we got windscreen damage or any scatch bigger or smaller than the size of the patch et It took a long time as she had to write each mark. I do NOT like that policy. Scratches should be marked on the report sheet beforehand and we should look and approve or add. The girl told us also that she had never spent so much time with a client before! The male attendant on return was excellent. Odile Nelligan "
LA ROCHELLE, FR - Reviewed by MARGARET - 08 May 2016
" Easy booking and a great price "
" Emmanuel was extremely friendly, efficient and helpful. Could not have any better. Excellent, thank you. "
NICE, FR - Reviewed by LESLIE - 04 May 2016
" Despite not having the 9 seater that I had originally booked, after some gentle persuasion, they agreed to give me 2 five seater cars for the same price so everything turned out well in the end "
CARCASSONNE, FR - Reviewed by JOHN - 28 April 2016
" I found the staff ( Clement ) very helpful and thorough in my dealings in Carcassonne Airport. "
TOULOUSE, FR - Reviewed by RAY - 27 April 2016
" Please do not charge the deposit on a credit card until you need to. "
" Why is there no petrol station anyway near Toulouse airport? Why aren't we told this when the car is picked up. Totally mindless people. "
LA ROCHELLE, FR - Reviewed by JAMES - 17 April 2016
" I have been hiring cars in France for many years.. This was by far the most efficient, helpful and friendly service ever, both picking up and dropping off the car. Congratulations to the young staff there who made hiring a car in a foreign country such an easy experience. You will be my go to desk in La Rochelle again. All the best for the future. Thanks you very much. James Brennan. "
NICE, FR - Reviewed by RONAN - 16 April 2016
" Very efficient "
" Very polite staff and very hekpful "
NICE, FR - Reviewed by JOHN - 08 March 2016
" People at Alamo were helpful and courteous "
BEAUVAIS, FR - Reviewed by PHILIPPE - 06 March 2016
NICE, FR - Reviewed by TONY - 01 March 2016
" Service was very good and follow up also good. Price was competitive. I will definitely use Enterprise in Nice again "
NICE, FR - Reviewed by JAMES - 01 March 2016
" On returning the car I informed them that it had not been properly filled with fuel when I collected it. The gauge had dropped away from full within minutes of leaving Nice Airport. I realised this when I had filled the car myself during the rental that it took much longer for this to happen. I estimate I had travelled at least 150 km more before the gauge reached the 3/4 full level. They told me that they could not credit me as I had paid Auto Europe in full in advance. "
CARCASSONNE, FR - Reviewed by GARY - 08 February 2016
" Good value for money "
" The agent was very polite and efficient. "
MARSEILLE, FR - Reviewed by TONY - 11 January 2016
" Auto Europe is always my first port of call when I am looking for the best value in car hire. "
" I was very impressed with the service which I received from Alamo at Marseille Airport and sent an email to Auto Europe earlier today saying so. "
GENEVA, FR - Reviewed by ANDREW - 08 January 2016
" Even after paying 20 per day additional insurane reducing the excess down 150 - Enterprise still required 800 credit card deposit. This was not identified on the auto Europe voucher. Whilst we may use auto Europe again - we won't use Enterprise! "
" Excessive deposit required! "
LYON, FR - Reviewed by KONSTANTINS - 03 January 2016
NICE, FR - Reviewed by MAIREAD - 02 January 2016
NICE, FR - Reviewed by BRENDAN - 12 December 2015
CARCASSONNE, FR - Reviewed by MICHAEL - 09 November 2015
" We were very well looked after by the staff. "
TOURS, FR - Reviewed by PHILIPPE - 04 November 2015
" vehicle provided was significantly smaller than vehicle booked. "
LA ROCHELLE, FR - Reviewed by MARGARET - 31 October 2015
" Emanuel was very helpful and friendly "
LA ROCHELLE, FR - Reviewed by MICHAEL - 31 October 2015
" My complaint! As you will see from my booking I selected a car in the Economy Class which was described as similar to 2door Opel Corsa, I was given a Renault Twingo a car described on your site as in theMinicategory. Delayed 1 hour 17 minutes at service desk with only 3 customers before me who were normal prepaid customers, two other customers were livid behind me. "
" Delayed at desk for 1.hour 17 min , crazy system in operation, all talk about customer service by staff member when all customers want is a good car, same category i paid for, and no rubbish about phone calls the following day about your rental I received two calls .... which i just did not answer, voice mail left looking for good review "
PARIS, FR - Reviewed by ADNAN - 30 October 2015
" Not impressed greatly....the automatic car was not available....firstly we had to wait for about 20 mins for the car to arrive and the staff forgot to give us ticket for exiting the airport which resulted in wastage of another 10-15 minutes...The interior of car was not properly cleaned "
NICE, FR - Reviewed by IVAN - 29 October 2015
" Staff very helpful. "
" As above. "
LA ROCHELLE, FR - Reviewed by GERARD - 24 October 2015
LA ROCHELLE, FR - Reviewed by MARCIN - 23 October 2015
" I've change my pick up time from 10AM to 6PM and had to pay extra. I couldn't understand how come I pay extra if I rent a car for shorter period of time. "
" There was no one at desk to collect/check the car at my return. Quick chat with other rent desk people revealed that person did not show at all on that day. Dissapointing. "
LYON, FR - Reviewed by MARGARETHA - 22 October 2015
" I had paid an extra fee to waive the access. Upon arrival another deposit of 750 euro was requested. My CC only allows up to 600. I offered the rest cash or on a debit card but I got refused. As I was unable to retrieve the car I had to cancel the booking. This is not refundable as it was not within 48 hours. I rented cars globally and I have NEVER had such a bad experience. I had to rebook with another company with costed another 600 euros. I have no idea why I paid the access fee as I was still unable to rent the car. Disgusted is a soft way of putting things. Yes it states a deposit fee in the terms and conditions, hence I paid the access. "
" As per above, although I believe it is not Alamo's fault. "
NANTES, FR - Reviewed by SUZANNE - 10 October 2015
" Great service, no problems at all. "
CARCASSONNE, FR - Reviewed by JOHN - 30 September 2015
" Brilliant and no hassle "
NANTES, FR - Reviewed by FRANCES - 28 September 2015
BEAUVAIS, FR - Reviewed by ADRIAN - 20 September 2015
" Initial contact and car hand over was good. We received a nice car and staff was courteous however at hand over inspection of the car I was not informed correctly and checked together correctly the initial state of the car and later on when car was returned staff identified scratches that were not created by me in places where we did not check at hand over (under the front bumper not visible unless getting on the knees to look under the car) After explaining to reception staff that I did not make these scratches and that at hand over process this location (under the bumper) was not checked they agreed to release my deposit. They agreed that the hand over inspection was not done correctly to help me identify the scratches and mark in form. "
TOURS, FR - Reviewed by ROBERT - 16 September 2015
" Very good, efficient and quick. "
" The Enterprise staff were great. Initial counter service was superb and they followed up next day with a phone call which, as it happened, was able to advise on an orange engine alert that had occurred. Later we had a 'type pressure' warning and when we checked found all 4 tyres well below recommended levels. After inflation one tyre dropped even lower by next day. Inflated again and it stayed hard. Probably due to dirt in valve as 3 tyres were missing the valve dust covers. Action required: car was due an engine checkover. tyre pressure probably not checked for months. Valve covers are important. But up-speced car with lots of goodies like satnav, cruise control etc. "
CARCASSONNE, FR - Reviewed by BRENDA - 11 September 2015
" Great service provided. Staff were excellent and very helpful. Highly recommend. "
NICE, FR - Reviewed by MICHAEL - 06 September 2015
NICE, FR - Reviewed by MIRIAM - 06 September 2015
" I am very happy about my experience with Auto Europe. There was only one thing that was confusing - I purchased the excess refund to the value of 950 however when taking the car, the very nice Agent Audrey, took a preauthorisation of 1200 from my Visa card? She could not explain why there was a difference and this led to some confusion. "
" Please see above. Overall, I was extremely happy with my rental. "
NANTES, FR - Reviewed by MERVYN - 01 September 2015
" We didn't actually get the car because we didn't have a licence with us...just a scanned copy "
POITIERS, FR - Reviewed by DAVID - 29 August 2015
" Staff were helpful. Car Rental car park in Poitiers is confusing - separate entrance to the rest of the airport. Enterprise agent told me that I could have left the car in the public car. Car itself was perfect. "
MARSEILLE, FR - Reviewed by NIALL - 28 August 2015
" Very easy to use website and a comprehensive range of vehicles available "
" Friendly and helpful staff "
NICE, FR - Reviewed by MARTIN - 28 August 2015
" very satisfied, "
" very satisfied, although l had no radio working as the car was without an aerial, l reported the fault to the Rep on returning of car "
POITIERS, FR - Reviewed by ENDA - 24 August 2015
" We rang them to ask could we drop back the car an hour later and there was no body there..we had also booked 2baby seats and when we got there they didn't have what we booked..if I'd have known this I would have taken my own .. "
CARCASSONNE, FR - Reviewed by DAVID - 20 August 2015
" Everything went fine, however I reserved a ford kuga, auto, which I would see as a small SUV, and I ended up with a Citroen C4 Picasso. This doesn't really seem like a like for like swap. It was pretty horrible to drive too, but I guess automatics were in sort supply or something. No biggie. It did the job. Service at the car rental company was excellent. "
" Apart from issue with car swap out, it was really excellent. Exceptional staff and service from Antonine and his colleagues, I was really impressed. "
AIX EN PROVENCE, FR - Reviewed by KIERAN - 18 August 2015
" Staff in Aix En Provence excellent on both occasions we used Enterprise. Most accomodating, helpful and interested in satisfying our needs. As regular car renters, most impressed. "
PARIS, FR - Reviewed by EMANUELE - 18 August 2015
" Quick, professional and friendly. "
CARCASSONNE, FR - Reviewed by ROBERT - 17 August 2015
MARSEILLE, FR - Reviewed by ANDREW - 10 August 2015
MARSEILLE, FR - Reviewed by GRACE - 06 August 2015
" Very helpful/efficient/ and professional. In particular the lady giving me the car was most friendly and reassuring. Excellent staff member. Think her name was Amy. "
CARCASSONNE, FR - Reviewed by KIERAN - 06 August 2015
TOULOUSE, FR - Reviewed by PAUL - 01 August 2015
CARCASSONNE, FR - Reviewed by SEAMUS - 31 July 2015
" I booked a Mercedes and was given a Ford. I would have booked with another provider had I realised that I would not get the car I booked "
" I didn't get the car I booked "
PARIS, FR - Reviewed by CHARLES - 30 July 2015
NICE, FR - Reviewed by JOHN - 24 July 2015
" i HAD AN INCIDENT WITH MY CAR FROM eNTERPRISE CAR RENTAL IN nICE. tHEY JUST DEDUCTED 850 FROM MY visa WITHOUT FIRST NOTIFYING ME. cAN i GET AN INVOICE FOR THIS PLEASE "
NANTES, FR - Reviewed by MATHIEU - 19 July 2015
NANTES, FR - Reviewed by MORGAN - 13 July 2015
NICE, FR - Reviewed by JAMES - 04 July 2015
" Car was given out without full check as air con was not working. When your office was contacted we were rudely told we had no option but to put two young children in above 30 degree heat and drive back to nice airport. Only when I had to become extremely stressed and agitated did your office agree to come to meet us with replacement car six hours later. this is disgraceful customer service. It was Crystal who we spoke to on the phone who continually raised her voice to me the customer over the phone and this was very upsetting and extremely unprofessional. "
BEAUVAIS, FR - Reviewed by CONOR - 22 June 2015
" The CDW insurance is a scam. "
" Very positive. "
MONTPELLIER, FR - Reviewed by BARRY - 09 June 2015
" I sent an email to customer service explaining the full extent of my dissatisfaction as I did not have enough characters here to explain it in detail here. "
" They were excellent. The people I dealt with were very helpful and very polite. "
PARIS, FR - Reviewed by ANDRIAMBOAHANGY - 26 May 2015
" There was only one person at the time where there is a lot of flight arrival. It took longer to get the car since she has to leave the frontdesk to check the car for each rental. This needs to be improved. "