THRIFTY ITALY Car Rental Reviews

PISA, IT - Reviewed by SIOBHAN - 30 April 2025

" Very good experience overall "

" Very easy and friendly staff when collecting car. Also easy return process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by HUGH - 03 October 2023

" A delught "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JOHN - 02 July 2023

" Initial delay providing me with voucher, otherwise all good. "

" Friendly counter staff, everything processed quickly. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by BRIAN - 28 June 2023

" It was a pleasant experience with an easy to use online booking service. "

" Friendly staff and efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by HUGH - 17 April 2023

" Depends on how you deal with this "

" Girl at pick up was rude and aggressive as I was late due to travel delays. Said no car available, then changed to I could have another car at extra expense. She then relented and my original car was available. My two valid credit cards to pay the deposit were rejected several times times. She took the keys back. I contacted the card provider who told me the card were never presented and were valid. never I told the girl this and the card then went though. One hour into the trip on the open road ta tyre blew out. We avoided a collision. The police assisted and it transpire and we ascertained it was old damage to the inside of the tyre. I eventually arranged a replacement at a cost of €80. I want that back. I emailed you about this. When I returned the car the man there was excellent and said he'd revert on the refund, no word yet. Please deal with this right away. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ROME, IT - Reviewed by CATHERINE - 21 November 2022

" FRIENDLY "

" FRIENDLY "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by IZABELA - 21 September 2022

" the car that was waiting for me turned out to be extremely expensive. It's good that my credit card was bigger. "

" the car that was waiting for me turned out to be extremely expensive. It's good that my credit card was bigger. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by ALAN - 01 August 2022

" Forgot my pin which was my fault,however my wife was there with same credit card number and they wouldnt accept it,wouldnt change reservation in to her name,the gentleman"" at counter extremely rude and not helpful "

" Forgot my pin which was my fault,however my wife was there with same credit card number and they wouldnt accept it,wouldnt change reservation in to her name,the gentleman"" at counter extremely rude and not helpful "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by PADDY - 13 July 2022

" N/A "

" Very helpful check in, and let me check the car in daylight the following morning and send any additional pictures of damage/marks which help alleviate the typical concerns. Drop off was very easy and informal. I would definitely recommend. The cost of rental was very high, but this isn't unique to thrifty at this time. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by EMANUELE - 23 March 2022

" yes, i would "

" Very good service: the personnel was, at both collection and drop-off, fast and understandable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by KEITH - 18 February 2020

" The whole process was smooth and efficient. "

" Was best car hire experience to date. The staff were so helpful and made our customer experience really good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by KIERAN - 29 December 2019

" No problems with the booking through Auto Europe all my complaints are with Thrifty. "

" I booked a compact sized car but was Given a small one that had not been valeted, they said that was all that was available. On return the petrol; staitions nearby were closed so i had to return the car half full, The Attendant said i would be charged 30 euro but after checking out i noticed my reveipt was for 132 euro. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 2

PISA, IT - Reviewed by AISLING - 16 October 2019

" This was my first time renting a car and it was all very smooth, quick and easy. "

" This was my first time renting a car and it was all very smooth, quick and easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by PATRICK J - 26 August 2019

" Over all very disappointed. Took almost 3 hrs trying to hire the car at the airport, only 2 members of staff on at peak season. I requested a sat nav only to find out that the car I hired didn't have one. When I went back to customer service they were giving me a device at a cost of €321. Needless to say I didn't take it. Overall the service was very poor , 3 hours waiting for a car with children was ridiculous. "

" Over all very disappointed. Took almost 3 hrs trying to hire the car at the airport, only 2 members of staff on at peak season. I requested a sat nav only to find out that the car I hired didn't have one. When I went back to customer service they were giving me a device at a cost of €321. Needless to say I didn't take it. Overall the service was very poor , 3 hours waiting for a car with children was ridiculous. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by MARK - 10 July 2019

" Always good experience booking with auto Europe but maybe it could be useful if they tell providers to reduce up sell if options are not selected during initial booking "

" Terrible pick up experience, 2 hours waiting to speak to counter staff. Counter attendant was pleasant but found there was a lot of up sell for additional insurance, fuel options etc, some additional costs for excess not explained properly and offered automatic but not told it was an additional cost until I reviewed the receipt. But due to wait time could not be bothered querying this. I was told that car was at car wash and would take 20 minutes. Once at the pick up point after 20 minute walk I had to wait an additional hour until I actually got the car, this was in a multi storey car Park with two small children and temperatures in the mid 30 deg Celsius. Staff at this point were not helpful at all. Car was good and clean. Drop off was ok, no designated Thrifty parking space so had to find another space. Drop-off desk was not clearly marked, I was waiting in drop off office to be told I should go to small desks within car park itself "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ROME, IT - Reviewed by ROBERT - 10 July 2019

" Value was good and was car when received. However, felt that car given was only done begrudgingly, no customer service "

" There was a significant delay of about hour and half at desk to get car details confirmed. Then when down at pick up, the car was not there and had to wait another hour to get suitable replacement. In meantime tried to offer a downgrade car in place of what had been paid for. I had two kids in very hot weather, so 2 and half hour wait was very difficult. No communication between staff on desk and staff at pick up point. Pick up staff quite dismissive; it was your problem, not theirs. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by PETER - 10 October 2018

" asabove. "

" in effect it was Hertz at both locations- pick up queue was at least 30 mins maybe more . drop queue almost as long as it was mixed with people collecting cars and no separate line so impossible if one was running late for flight and totally unacceptable and comes with attitude as well. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by DANIEL - 09 September 2018

" N/a "

" Hi, we waited 2 hours and 10 minutes in he queue at Naples airport, was not good. I would like to inquire when I will be receiving my deposit for the car back? Also when paying the deposit the cashier did not state how much it was just carried out the transaction without telling me. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by LIZ - 08 July 2018

" Collection of car in Rome Airport very chaotic. Long queue and disorganized. However customer service agent excellent and no problems with car or return "

" ..... "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by PAOLO - 06 July 2018

" The day of the pick up we had to wait a long time at the office in Florence due to a large number of customers. Once we got to the desk, the staff was friendly and helpful, especially at the pick up point where Mauro explained everything about the car clearly. The drop off was speedy and efficient thanks again to Mauro's friendly and competent service. The car was in good condition, clean and very easy to drive. "

" The day of the pick up we had to wait a long time at the office in Florence due to a large number of customers. Once we got to the desk, the staff was friendly and helpful, especially at the pick up point where Mauro explained everything about the car clearly. The drop off was speedy and efficient thanks again to Mauro's friendly and competent service. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by PHILIP - 03 November 2014

" Everything was very good and staff was polite and helpfull will us Auto Europe again. "

" Very good and very efficient will use Thrifty again. "

MILAN, IT - Reviewed by RICHARD - 22 September 2014

" Initial booking fairly easy although wasn't expecting the cost of the rental to be taken at booking time but rather at the return of the vehicle to the rental company. "

" A number in the queue at the rental check-in desk in Linate although it did move relatively quickly. The selected car was available (A-Class auto) but was an older model, had a higher mileage than I'd ever seen on any car I'd rented previously and had a fair amount of damage, scrapes and scratches on front and rear bumpers and three of the 5 doors. Unfortunately I added to the damage by denting the bonnet and awaiting my fate as to what finally Thrifty are going to come back with. They have already taken €1200 from my card which seems excessive considering all the other damage to the car. I'm assuming that they'll not take this opportunity to fix all the damage at my expense while on my 'rental' so to speak. Mechanically it was fine. "

ROME, IT - Reviewed by JOCELYN - 01 September 2014

" Very helpful staff and excellent service. "

" Very helpful staff and excellent service. "

PISA, IT - Reviewed by MARK - 22 July 2014

" Too much time taken at the desk to complete paperwork. "

" Good "

ROME, IT - Reviewed by RICHARD - 02 March 2014

" easy to book, great price. Car was a bit old and bumped but that seems to be the norm in Rome. Very happy overall "

" Car was a bit old and bumped but that seems to be the norm in Rome. Helpful staff. Very happy overall "

BERGAMO, IT - Reviewed by LIAM - 17 February 2014

" When making the booking I found the Auto Europe Agent to be extremely helpful, courteous and competent. I would have preferred to have been charged the extra Insurance cost when making the booking rather than having to pay an extra 60 euro on arrival at Thrifty Car Rental in Bergamo, as I had asked the agent if I was fully covered for Insurance. "

" Apart from having to pay 60 euro for Insurance I was otherwise happy to deal with Thrifty. The Agent spoke good English and there was no undue delay in processing the transaction. "

MILAN, IT - Reviewed by LEE - 22 January 2014

" More flexibility regarding early returns and changes to rental agreements for loyal customers would be nice "

" Very satisfied with the service however the citroen C1 is THE WORST rental car I have ever had. The 107 beats it hams down. For the same rental price I would go with a different company who could guarantee that I would not get a C1 "

BOLOGNA, IT - Reviewed by CHRISTY - 18 October 2013

" I choose my rental on the basis of having full no excess insurance and that the driver and card holder was not the same person. On most outlines on line this was apparent but not on the one I chose, this meant at collection I had to add the card holder as a driver. Had the card holder not had a driving licence with her or had not been present this would have caused major problems. Yes the fact was in the t +cs but as you know there is a lot involved in planing a trip and i missed it in the overall. So this point might be more clear over all suppliers and not just most. "

" I think the extra charge for refuelling is excessive, given that we returned with just a "few Euros" short of a full tank. The last station on our way back to Bologna was outside the city. Also the return journey is often under pressure and still on unfamiliar roads so two stops for fuel is a lot to ask. I would be happy to take a seven eights filled car and return. This would work well and I think most people would be very happy to take an almost full car and be sure that it would be correct when returned, even if it was a little fuller than when collected. "

ALGHERO, IT - Reviewed by THOMAS - 04 June 2013

" I feel that you should explain the responsilities, of the person hiring through you, in plain comprehensible language. This would include what do in the event of an accident, damage to the car and the procedure on returning the car. Tim "

" We had to quey for 90 minutes at there desk in the airport before we got our car. Nobody there to check the car out and we spent sometime looking for their rep to have the car checked when we returned it. All a little too stressful. I would not use them again unless I had to. Tim "

ALGHERO, IT - Reviewed by JOHN - 28 April 2013

" none "

" clean interior of car before rental. "

CATANIA, IT - Reviewed by MARK - 15 October 2012

" When we arrived there was a very long queue at the Thrifty desk. One of the reasons was that a person ahead of me had not printed out their voucher and the desk could not accept their voucher without having it printed. So, they had to call your office to request it to be emailed to the desk. Guess what... I hadn't printed mine either. I am so used to having voucher codes etc. (even boarding passes) on my phone being accepted that I rarely print anything out these days. It would be worth forwarding an electronic copy of each voucher issued to the desk before the client arrives. Another reason for the queue was that thrifty more clients than other companies because of your prices. "

" See above and... The Thrifty staff were pleasant when everything was in order and the staff at the car pick up and return area were friendly and cheerful. "

ALGHERO, IT - Reviewed by SEAN - 15 October 2012

" system should be capable of storing information such driving license etc "

ROME, IT - Reviewed by NICOLAS - 10 October 2012

" For the autoeurope service, nothing to say: perfect. "

" All the people at thrifty were moody or rude, and i met 4 people. A smile can change everything. For example when i asked were was the car, a man just answered "push the key button and you will see the lights... In a parking with more than 200 cars... 15 min to find it. No "hello" or "goodbye", really for a customer service, italian thrifty is shit. I already rent in thrifty Ireland, it was perfect. Italians need to be educate about their services! But the car was clean and brand new that was a very good point. "

MILAN, IT - Reviewed by ALAN - 05 October 2012

" It would make booking easier if the prices for accessories, such as child-seats, were visible before actually making a booking. The prices for these accessories can vary a lot, affecting the final price. "

PALERMO, IT - Reviewed by PATRICK - 02 October 2012

" Love the idea of being able to cancel free of charge and am really impressed with the insurance schemes on offer. "

" Very slow reception area a long wait to process car rental. Once through that hurdle, car in very good condition. You should really check the fuel level on car and report any discrepancy to staff prior to driving away. Make sure you book your insurance online as to top up in Palermo is very expensive. "

ALGHERO, IT - Reviewed by SIMEON - 02 October 2012

" Improve the car return process at cagliari and inform customers at the start of rental of the return process "

" as above, same company "

ALGHERO, IT - Reviewed by INES - 17 September 2012

" Desorganized; more than 1 hour on the queue for the car "

PALERMO, IT - Reviewed by EDWARD - 31 August 2012

" Not a great helpline "

" Very friendly and efficient "

BOLOGNA, IT - Reviewed by LUCA - 20 August 2012

ROME, IT - Reviewed by PHILIP - 14 August 2012

" I was hiring an automatic car in Italy, and also wanted to drop it off at a different destination, so this probably limited my options. The website kept returning options that looked good, but a day later I'd get an email saying that the car request could not be fulfilled. Then, a travel discussion site on the Web suggested that I phone Auto Europe directly, and sure enough a very helpful guy was able to sort me out with a car. Not sure why phoning should get a better result. Nevertheless, happy with the service. "

PISA, IT - Reviewed by PETER - 30 July 2012

" great price on vehicle and service. "

" reliable car and user friendly service "

BOLOGNA, IT - Reviewed by NIGEL - 28 July 2012

ALGHERO, IT - Reviewed by THOMAS - 20 July 2012

" Booking experience very good. Called Emergency Line for info on paying parking fine & was helpful and directed us to local help line number . Local number, however, was friendly but gave incorrect info. We were told fine could be paid at any post office. When we tried to pay at local post office we were unable to. Overall though, very good service! "

" We were waiting a very long time in Alghero airport for service. 3 people in the booth and although there was a very long queue only one staff member was dealing with the bookings. There was diesel in the car for only 8km of driving, and as it was a Sunday the nearest gas station was 5km away - not exactly leaving any room for error on the part of the tourist!! After going BACK into the Thrifty office in the "Arrivals" we did eventually get a staff member to escourt us to a gas station and fill the car. Upon returning the car, we were again left waiting for a very long time. There was no staff member at the return carpark. We returned the keys at "Thrifty" office and waited for 40 minutes for the car to be inspected, after being told 15. "

CATANIA, IT - Reviewed by MICHAEL ANTHONY - 19 July 2012

BERGAMO, IT - Reviewed by LIAM - 03 July 2012

" Long queue at desk when arriving to collect with only one assistant. "

BERGAMO, IT - Reviewed by MARTIN - 02 July 2012

" No return agent to receive car at depot. "