KEDDY FRANCE Car Rental Reviews

PARIS, FR - Reviewed by MARK - 28 August 2025

" I was given a plug in hybrid car, which i am not familiar with (and didn't book) and no explanations given about charging etc. In fact I didn't know it was hybrid until I located it in tge car park. I was also waiting one hour twenty minutes despite arriving at the correct pick up time. "

" See below "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NICE, FR - Reviewed by DIANA - 05 August 2025

" Nothing else to say, thank you. "

" The gentleman who looked after us collecting the car was extremely polite and engaging, I would go back without hesitation. We had a car in very good condition and in fact an upgrade from our booking. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

NIMES, FR - Reviewed by STEPHEN - 22 June 2025

" flawless "

" seamless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by JIM - 16 June 2025

" Service was very slow. Car was in poor physical condition and needed to be cleaned. "

" Service very slow at collection, approximately 1 hour. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 6

CARCASSONNE, FR - Reviewed by GABRIELLE - 05 June 2025

" The gentleman at the reception was most unpleasant and very intimidating. I have already sent a synopsis of my experience to Auto Europe but no response ... and I don't anticipate one. .. just brush it under the counter "

" We had a bad experience at the desk which spilt our holiday "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 8

NICE, FR - Reviewed by CHRISTOPHER - 29 March 2025

" Very efficient experience and the Peugeot car we got although not the one we booked was nice. "

" In future we'll buy full protection insurance directly from yourselves at the time of booking. We bought it at Nice airport car rental desk and it was very expensive... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by DEIRDRE - 24 October 2024

" All went well. Staff are very good "

" All went well. Staff are very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by JOHN - 18 July 2024

" All interactions were very straightforward. Counter staff excellent. "

" Good collaboration with Europcar. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by DONAL - 10 July 2024

" Auto Europe needs to be selective in the car hire firms it recommends. Website good and booking easy. "

" A 2.5 hour waiting time from arrival at the Keddy/Europcar desk at Nice Airport to exiting the airport was totally unacceptable. We had to alter travel plans for our arrival day as a consequence of this gross inefficiency. The wait to get the desk was overlong and the time taken at the desk was also overlong - particularly as the number of customers was about 20 and there were 8 - 10 staff at the desks. Also, the car was parked so tightly that it was also impossible to access. The smallest member of our group had to be squeezed into the car to get it out of the parking space. Screen readouts in the car were in Cyrillic alphabet with no indication as to how to switch to English - it took about 20 minutes for a member of staff to resolve the issue. Overall a very bad and frustrating experience with Keddy/Europcar. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MARSEILLE, FR - Reviewed by DAVID - 22 May 2024

" Everything went very smoothly with Auto Europe "

" Car was excellent and in great condition. drop off was great and very quick. Pickup was very slow but staff very couteous. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by DECLAN - 06 April 2024

" All good. "

" There was no aerial on the car which meant we couldn't listen to the radio. Also needle on the fuel gauge never read full even though the tank was full. Had I not taken a photo of the gauge when picking up I would have been charged for fuel. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by AIDAN - 27 November 2023

" Overall very good "

" Very efficent would use them again "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by GARY - 09 November 2023

" All good, nice car and the guy at the counter was efficient and did not try to push too hard to sell additional extras "

" All good and the the staff were nice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CARCASSONNE, FR - Reviewed by GWENDA - 03 November 2023

" all ok "

" All good. Car very good, staff at counter on pick up (Jessica) were pleasant, although the usual efforts to sell me products. I wasn't able to drop the key off to them at the counter on the return as the agency was closed. I used key drop and they were very efficient and fast about acknowledging receipt of same and declaration that no damages or issues recorded "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by MARY - 03 November 2023

" I'd book with keddy again as the whole experience from start to finish was easy with great communication "

" Easy booking, clear communication.. Nice staff at desk. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by AOIFE - 30 October 2023

" Appreciated the quick check out "

" Very helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by PATRICK - 22 October 2023

" Overall pretty good. "

" 20 minutes delay in queue before getting to check in desk. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

CARCASSONNE, FR - Reviewed by SENG - 24 September 2023

" Europcar/Keddy would be my first choice in renting a car "

" Morgan was very helpful during the return of the vehicle "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by LUC - 14 August 2023

" Nothing wrong with Auto Europe, it was Keddy/Europcar's issues. "

" Not enough staff at pick up Very poor engine for the car size "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CARCASSONNE, FR - Reviewed by JOHN - 25 July 2023

" Hello - Customer Service Representative (Auto Europe Desk at Carcassone) was pushy, bordering on unhelpful, appeared focused on pushy sales of "extras", instead of customer service. Pushy sales pitch for extras regards breakdown cover, fill up cover and excess cover. Car booked was unavailable (Citroen C3 Aircross) - therefore upgrade cost of €117.38 incurred. Unacceptable long queue time of approx. 2 hours at AutoEurope desk Carcassone. "

" See below regards Auto Europe, Carcassone "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by GER - 25 July 2023

" As great service as always. Thank you. "

" Very efficient service. Car was brand new. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by FERGAL - 16 July 2023

" Auto Europe always provide good service "

" Delayed for 2 hours at counter at Nice airport. Then told they didn't have car size we booked and we had to pay additional money owed day for a more expensive car "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by BOGDAN REMUS - 01 April 2023

" Ok "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by PASCAL - 20 February 2023

" Perfect "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by GARY - 29 December 2022

" As above "

" I couldn't travel myself due to illness. My friends were refused the car as I wasn't with them. They had to rent another car and pay again. I would appreciate a refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CARCASSONNE, FR - Reviewed by GEORGE - 21 November 2022

" Very pleased with experience "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by AILEEN - 13 September 2022

" Very happy regarding all service in relation to car hire experience "

" Very happy with experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by MAURA - 22 April 2022

" Quick and easy to return. "

" Very efficient and friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by MICHAEL - 25 January 2022

" I have learned a lesson "

" I asked for snow chains for a CITROEN C3, I was told that for an extra €75 I could up grade the car however the new car cost was €140, I said nothing and signed. I left the car back with little fuel, I was charged €19 for refueling (happy with this) however I was charged €3.24 per litre then 20% VAT, total cost €174 to fill tank. Why not charge €20 a litre!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by CAOIMHIN - 03 November 2021

" Interior of car was unacceptable, I would have brought it back but couldn't be bothered with the time and hassle. It makes a total mockery of the promise that cars are thoroughly cleaned between clients- it makes autoeurope's assurances look ridiculous- you cannot afford to look ridiculous! "

" Interior of car was filthy. A melted sweet left in central cubby left my toll tag covered in sticky goo which got all over my fingers when I held it up at the toll barrier in Nice on the A8. The rest of the interior was covered in dog hairs- I had to take the car to a car wash centre in Menton and use the coin operated car vac to clean it out -it took 4 goes of the car vac to remove as much of the dog hairs as possible. Also being charged €10 per day do drive across the border into Italy or Monaco was an unwelcome sursurprise which I have never encountered before in the last 20 years of renting cars in Nice. Monaco isn't even a proper country ffs. Also the contract for the previous renters was still in the glove box, it's probably still there. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 1

PARIS, FR - Reviewed by DENISE - 27 October 2021

" Overall excellent.. just short staffed on the arrival desk .. "

" Whole experience was good .. my only issue that there were only two staff members at pickup and a very long queue .. maybe it'd be an idea to put one extra member of staff on.. Returning the car was an absolute pleasure .. the young man who took the keys checked the fuel .. it was half full .. he went over the car to make sure nothing was left and then went beyond good service and he check my terminal and flight and directed me .. your customer service is excellent.. I will be back in Paris on 14th and I'll be renting from you again !! "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NICE, FR - Reviewed by MARY - 04 October 2021

" Autoeurope were as helpful as possible with the above problem...however, you could not organise an extension of this rental for us...perhaps this is something you should/could look into in order to provide a seamless extension for the client. "

" Overall very good. Just a few points: firstly the key for the car was in very bad condition, with 2 buttons missing...making it difficult to use. Secondly we tried to extend the duration of this rental and it was NOT an easy or good experience dealing with Europcar by phone...and the cost was €150 more expensive than returning the car and taking out a new car through Autoeurope...which was extremely inconvenient. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 5

CARCASSONNE, FR - Reviewed by ALDAGH - 30 September 2021

" I am hassled about no communication on my deposit refund. It is a whopping €800 and I'm still waiting for it. Really poor communication and I can't reach anyone in Customer Service. "

" Very good - apart from getting my €800 refund. Still waiting "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by CONOR - 11 February 2020

" Again, nothing much to say about it. Just hassle free and efficient. "

" There were no hitches and the speed of the service was very impressive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by RAJIV - 30 September 2019

" Smooth and all good ! "

" No issues "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PARIS, FR - Reviewed by PADRAIG - 06 September 2019

" I was more than double charged for no reason. This is theft. Return my funds immediately. This is not the first time AutoEurope has done this to me. Return my funds! "

" I was more than double charged for no reason. This is theft. Return my fund immediately. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 3

CARCASSONNE, FR - Reviewed by PAT - 09 July 2019

" A true pleasure to deal with "

" Very good and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by JOHN - 30 April 2019

" Car was new and clean perfect "

" Fast check in and out "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by VERONIQUE - 10 November 2018

" I will use their service again. "

" Nothing special to indicate. All went well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHAMBERY, FR - Reviewed by MARIE - 05 November 2018

" Great Easy frendly. Good car adaptés to our need. Thanks "

" Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by WILLIAM - 18 September 2018

" Nothing was very clear on arrival at the airport, and upon discovering I only had my debit card. "

" Hello, I recently was on a trip in Carcassonne and rented a car online with you through Auto Europe/ Keddy. Voucher no EU 15106241 From 7th to 10th September 2018 I was quoted €144.54 and gave my debit card details on booking. On arrival there, I didn't have the credit card, only a debit, so my father in law paid the €800 deposit with his credit card. He also paid for the extra driver fee and became the main driver, €44. Then on return to the airport we discovered a tiny dent where a stone must have flown up from the road and hit the passenger door. I paid €300 on the spot for this. The girl told me this was enough to cover the scratch. I specifically asked that no further monies be taken from my father in laws deposit, I would pay any further fees due, but on his recent return we discovered that a further €169.91 was taken. I would like to know what for? I feel there was a mistake made. Could you please send me a breakdown of the whole account in English as I don't speak french? This would be very much appreciated as otherwise we will have to take this further. Regards, William Doherty "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 9

PERPIGNAN, FR - Reviewed by NATHALIE - 16 September 2018

" Very good and easy. I have used it a few times and will do again. "

" Great experience overall. One low point is the price of the additional driver...€11/day it's very pricey. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by NESSA - 03 September 2018

" I have booked cars with Auto Europe for the last 15 years "

" I booked a Renault Scenic or equivalent. I was given a Peugeot Traveler which is much wider and bulkier. I knew I would be driving in small villages with narrow roads and the Peugeot was not suitable. I approached three different staff to ask them to change the car. Finally I was given a Renault Scenic. It took one hour for this situation to be resolved. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by MARCAS - 14 July 2018

" Bit of a wait at the desk. Car we requested/booked was not available. Had to take a smaller car. Car was a bit scratched up too but maybe that's normal as it was my first rental so might have had too high expectations!!! Would like a detailed account of the extra money taken from my bank account by the company too. "

" Easy to deal with online. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

CARCASSONNE, FR - Reviewed by ADRIAN - 07 July 2018

" Overall good experience. Some confusion at the drop off about where we should park but not really an issue "

" great service. the young man, Tim was very helpful and not pushy with the insurance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ALAN - 05 July 2018

" Hi. This is my second contact with you guys. I booked a car for 9 days, in France. Checking-in at Marseille Airport and checking-out at Nice Airport. I'm being charged for ONE EXTRA DAY because the check-out differs 17 minutes from the check-in due (17:47h instead of 17:30h). Where is the sense on it? Is it a company which cares about a customer or a customer doesn't really matter? Moreover, the mistakes aren't mine as I explain bellow: First of all, regarding the check-in, the time printed on the reservation doc doesn't agree with the reality, as it was printed but it doesn't mean I was lead to the car straight away. Lots of information was given before I take the car. Also, I had to check the car on my own and came back to the office to show off marks that were supposed to be known by their staff. The marks were written on the doc afterwards. Second, when I returned the car, I patiently waited to talk to staff as he was checking a row of customers before me. I understand they were busy and I don't see any problem in waiting for my turn. Third, nobody come over to me with a invoice. I had to ask for it and a staff oriented me to go to the Europcar section (in the terminal) to ask about it. I went there carrying my luggage to claim for the invoice. A staff printed it off for me and than I realized that the fee for returning the car to another place would be charged from my deposit, which means my international credit card. But, it differs from the information given at the Marseille airport once the staff said it wouldn't be charged from my international credit card and I could pay it normally with my european debit card. I tried to explain it to the person in front of me and he said he couldn't do anything. Also, the amount was supposed to be €79.26 but it was charged €101.75. I asked about this and he said that the €79.26 is the amount without VAT (what is completely wrong as without VAT the value is €66.05) Unfortunately, I already was impatient at this stage and I would have to take the flight very soon. Now, here I am wasting my time to explain about all your mistakes and also to highlight the unfair WHOLE DAY charge that are being applied. Anyway, none of this is my fault and lots of wrong information were given to me. I need it to be fixed. 1) no extra day fee. 2) no charges on my international credit card. I will be patiently waiting for the solution. Regards. Alan "

" Hi. This is my second contact with you guys. I booked a car for 9 days, in France. Checking-in at Marseille Airport and checking-out at Nice Airport. I'm being charged for ONE EXTRA DAY because the check-out differs 17 minutes from the check-in due (17:47h instead of 17:30h). Where is the sense on it? Is it a company which cares about a customer or a customer doesn't really matter? Moreover, the mistakes aren't mine as I explain bellow: First of all, regarding the check-in, the time printed on the reservation doc doesn't agree with the reality, as it was printed but it doesn't mean I was lead to the car straight away. Lots of information was given before I take the car. Also, I had to check the car on my own and came back to the office to show off marks that were supposed to be known by their staff. The marks were written on the doc afterwards. Second, when I returned the car, I patiently waited to talk to staff as he was checking a row of customers before me. I understand they were busy and I don't see any problem in waiting for my turn. Third, nobody come over to me with a invoice. I had to ask for it and a staff oriented me to go to the Europcar section (in the terminal) to ask about it. I went there carrying my luggage to claim for the invoice. A staff printed it off for me and than I realized that the fee for returning the car to another place would be charged from my deposit, which means my international credit card. But, it differs from the information given at the Marseille airport once the staff said it wouldn't be charged from my international credit card and I could pay it normally with my european debit card. I tried to explain it to the person in front of me and he said he couldn't do anything. Also, the amount was supposed to be €79.26 but it was charged €101.75. I asked about this and he said that the €79.26 is the amount without VAT (what is completely wrong as without VAT the value is €66.05) Unfortunately, I already was impatient at this stage and I would have to take the flight very soon. Now, here I am wasting my time to explain about all your mistakes and also to highlight the unfair WHOLE DAY charge that are being applied. Anyway, none of this is my fault and lots of wrong information were given to me. I need it to be fixed. 1) no extra day fee. 2) no charges on my international credit card. I will be patiently waiting for the solution. Regards. Alan "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LIMOGES, FR - Reviewed by DAVID - 17 June 2018

" None "

" Listing of existing damage on the car is confusing and difficult to interpret - especially if there are a lot of scratches/other damage on the car. The diagramatic method used by other companies is much better. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MONTPELLIER, FR - Reviewed by SAMUEL - 15 May 2018

" I rent cars with auto europe approx 5/6 times per year and generally have a good experience. I was disgusted with the rental on this occasion with Keddy and for sure, they will not see another cent from me ever again. "

" My flight was running late by approx one hour (no fault of mine) so counter staff decided to charge me a late fee of approx 36 Euro. This fee is almost HALF of the original cost of the rental and I feel it was nothing short of a mugging. I cannot recover this money from the airline. I am quite certain that this will be my last experience with Keddy and will alert my airline colleagues to this gouging of customers for something totally outside of their control. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by GEORGE - 05 May 2018

" Excellent service "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by GEORGIOS - 22 February 2018

TOURS, FR - Reviewed by STANISLAV - 28 January 2018

LYON, FR - Reviewed by ROBERT - 03 January 2018

ST. RAPHAEL, FR - Reviewed by COLM - 22 September 2017

" The car was dirty and the fuel tank was only 3/4 full .However the staff member I dealt with was very pleasant and helpful. "

PERPIGNAN, FR - Reviewed by GAVIN - 16 September 2017

" Very easy to use. I'd recommend "

" Nice people and efficient service "

CARCASSONNE, FR - Reviewed by THOMAS - 14 September 2017

" Had to extend car hire by two days due to air traffic strike and company were very helpful. Extended the hire with the same rate applied. Very happy not to be ripped off like others in the same situation. "

NICE, FR - Reviewed by PETER - 13 September 2017

" Got nice Car however nasty scene at check in - you must have known so many people getting cars at that time - we had to wait almost one hour - people just after us would have had to wait from 21.15 until midnight, no fun when you then have to drive an unfamiliar car in unfamiliar roads. long ques but still check in staff persist in using up time in upselling. SPEED UP THE PROCESS if you don't want complaints "

CARCASSONNE, FR - Reviewed by ARTHUR - 03 September 2017

MARSEILLE, FR - Reviewed by MARTA - 28 August 2017

" Very professional, great email exchange in order to have all details as soon as the booking was done. Will definetely use it again! "

" Great professional service with Europecar (Keddy) in Marseille, booked through Auto Europe. "

LYON, FR - Reviewed by DAVID - 21 August 2017

" The reception ar Europcar and service was great. But waiting 1.30 hrs is a little bit much. The car was great and I loved it. "

ANNECY, FR - Reviewed by ARIANE - 23 July 2017

PERPIGNAN, FR - Reviewed by J J - 23 July 2017

PERPIGNAN, FR - Reviewed by DAITHI - 18 July 2017

PARIS, FR - Reviewed by KEITH - 28 June 2017

" Our car was not ready for pick when we went to the desk. We had to wait 3 hours before a car came and when I asked for a discount because of the very bad service I got told I could continue to wait if I wanted to speak to a manager. "

" Our car was not ready for pick when we went to the desk. We had to wait 3 hours before a car came and when I asked for a discount because of the very bad service I got told I could continue to wait if I wanted to speak to a manager. "

RODEZ, FR - Reviewed by EUGENE - 08 June 2017

" Team in Rodez are friendly, helpful, really excellent "

" Exceptionally nice and helpful "

CARCASSONNE, FR - Reviewed by SEAMUS - 01 April 2017

" Everything was excellent. "

" Terrific and ! "

GENEVA, FR - Reviewed by ELENA - 27 February 2017

MULHOUSE, FR - Reviewed by RAPHAEL - 15 November 2016

DINARD, FR - Reviewed by CATHERINE - 07 October 2016

" Very helpful agent in Dinard. "

PERPIGNAN, FR - Reviewed by JOAN - 26 September 2016

" friendly and helpful and efficent staff at pick up desk. "

" very happy with Keddy "

PERPIGNAN, FR - Reviewed by PAUL - 24 September 2016

" Excellent service. Over for just a few days from Ireland. Thanks for the free upgrade to include satnav. It was invaluable. Everything explained well and without a hitch. "

CARCASSONNE, FR - Reviewed by MICHAEL - 23 September 2016

" Dear Sir I found Auto Europe service excellent and would recommend this service but I was very upset to find that Keddy charged me for an extra day on my recent car rental in Carcassonne Airport. I talked to Keddy's agent just after 9.30 am, 13th September 2016 and said I was willing to fill out the paperwork but would not take the car until about 11.00 am as proposed by me in my booking, and I thought this was acceptable to the agent. I went for coffee and did not take the car until 10.50 am. Keddy appears to have charged me a day's rental for the 1.5 hours from 9.30 am to 11.00 am on the 13th Sept, while the car was still in Keddy's compound. Also, I left the car back at 9.30 am on the 17th September and not 10.00 am . "

" Dear Sir I was disappointed to find that Keddy charged me for an extra day on my recent car rental in Carcassonne Airport. I talked to Keddy's Carcassonne Airport agent just after 9.30 am 13th September 2016 and said I was willing to fill out the paperwork but would not take the car until about 11.00 am as proposed by me in my booking, and I thought this was acceptable to the agent. I went for coffee and did not take the car until 10.50 am. I also thought it would suit Keddy to have the paperwork done before other clients came on arriving flights. I had arrived by train from Collioure to Carcassonne that morning. In fact I left the car back at 9.30 am on the 17th Sept., which was within the 4-day period booked. Michael Rodgers "

NICE, FR - Reviewed by SEA - 16 September 2016

" Make sure that all marks on the car are noted on the contract. I can be very difficult to check the car when you arrive in darkness. "

PERPIGNAN, FR - Reviewed by JOAN - 10 September 2016

" very happy with car hire. "

" very happy with this company "

NICE, FR - Reviewed by GERARD - 05 September 2016

" Very efficient and courteous. Car very new and equipped with sat navigation for no additional fee. "

MARSEILLE, FR - Reviewed by PATRICK - 29 August 2016

" I was very happy with the service and information provided, both in terms of car pickup in Marseilles airport and moreover the professionalism and attention to detail when I deposited the car back to Montpellier airport. Your personnel are very good. "

" Your representative in Marseille provided a very, good professional service. Your site (next to the airport) was very convenient and the car was easy to find. "

MULHOUSE, FR - Reviewed by RAPHAEL - 22 August 2016

PERPIGNAN, FR - Reviewed by ROBERT - 09 August 2016

BEAUVAIS, FR - Reviewed by JEAN-MARIE - 21 July 2016

" Just a comment. I ONLY DISCOVERED AS I COLLECTED THE CAR THAT MILAGE WAS LIMITED TO 800KM. iT IS PROBABLY ON SMALL PRINT BUT CERTAINLY NOT OBVIOUS FROM RESERVATION VOUCHER. COULD BE VERY COSTLY IF ONE HAS A LOT OF DRIVING. I WAS TOLD 40CENTS A KM. I LL BE WATCHING FOR THAT IN FUTURE "

" AS ABOVE PLEASE INFORM CLIENT PROPERLY ABOUT ANY LIMITATIONS ON MILAGE "

BORDEAUX, FR - Reviewed by CLODAGH - 20 July 2016

" I loved the brand new vw polo & the staff in the airport, at car collection & at drop off were so friendly, helpful & efficient. I would highly recommend auto Europe. Thank you "

BEZIERS, FR - Reviewed by MICHAEL - 11 July 2016

" Very efficient check in desk at beziers "

NICE, FR - Reviewed by SUSAN - 27 June 2016

" We have been using Auto Europe for the last ten years. During peak season the queues are too long. ...nearly two hours on our last rental. Because of this we will not be considering using Auto Europe again during peak season . Secondly we were not allowed to apply for a refund when we returned the car five days early because of medical problems in our family. The service we received from Ricardo in May and in June when checking the car for damage was exceptionally good..professional and courteous. An excellent ambassador for your company.. "

LYON, FR - Reviewed by KEVIN - 25 June 2016

" Picking up the car was pretty straightforward and returning it was quick and easy. Staff were pretty friendly. Only issue was that the car we were given was slightly smaller that what we had ordered enen though they consider it the same. The car was in excellent however. "

MARSEILLE, FR - Reviewed by BRIAN - 17 June 2016

" No problems at all. A very satisfactory car rental. Thank you. "

" Same as for Auroeurope. "

LYON, FR - Reviewed by JOHN - 09 June 2016

" Efficient and helpful "

" Good quality of car "

LIMOGES, FR - Reviewed by DAVID - 29 April 2016

CARCASSONNE, FR - Reviewed by JIM - 05 January 2016

" Excellent and very helpful "

BORDEAUX, FR - Reviewed by VALENE - 02 January 2016

PARIS, FR - Reviewed by CONSTANTIN - 30 December 2015

" Perfect. Simple, easy, beautiful new car. Thanks Auto Europe Constantin "

" Fantastic, nice and easy .Nice staff Constantin "

GENEVA, FR - Reviewed by CHARLES - 26 October 2015

" One hour delay at Keddy reception desk in the airport "

MARSEILLE, FR - Reviewed by SEAN - 15 October 2015

" Car hired in Marseille Airport & left back to Nice Train Station.No problems whatsoever with car however I was unable to locate the Europcar drop off location. I phoned Auto Europe helpline stressed as I was unable to find the correct location only to be informed by your assistant that 'I would have to look for it'. I find this totally unacceptable and would ask that more information regarding drop-off locations be made available to customers.Spent over an hour driving around the vicinity of Nice train station in very heavy traffic & extremely stressed at this point, Eventually found a car park and on entering found a Europcar sign on the wall.In view of this very unpleasant experience I wish to request a full refund for total car hire cost "

" Very helpful staff "

NICE, FR - Reviewed by JOHN - 13 October 2015

CANNES, FR - Reviewed by VIVIENNE - 25 September 2015

CARCASSONNE, FR - Reviewed by VINCENT - 06 September 2015

" the desk staff at Europcar were very informative with excellent English and warned us of the very busy autoroute(A62) and advise of alternative road for our destination (we arrived on the busiest day of the year ). "

CARCASSONNE, FR - Reviewed by ANNETTE - 02 September 2015

" Very friendly staff met us in carcassone airport, Offered us advice and very kindly gave little goody bags to the children. "

NICE, FR - Reviewed by GERARD - 01 September 2015

CARCASSONNE, FR - Reviewed by BERNADETTE VALERIE - 06 August 2015

" No problems "

" Car Rental signage for rental returns is non existent at the Airport, maybe a sign at the entrance to airport to "drive to roundabout and then 200metres turn right on to dirt track" which looks like a building site might make it a lot easier for clients. When we mentioned this to the girl at the deskshe just laughed and said she has no problem as she drives there every day haha "

CARCASSONNE, FR - Reviewed by PETER - 20 July 2015

" Excellent friendly service "

RODEZ, FR - Reviewed by MICHAEL - 14 July 2015

RODEZ, FR - Reviewed by ALAN - 06 July 2015

" Excellent service, brand new car with only 7 km on the clock. Very good experience. "

" Very friendly and helpfully staff, the kids loved the treat packs. Staff were very polite and helpful. Would definitely use them again when flying into rodez. "

BORDEAUX, FR - Reviewed by MICHAEL - 05 July 2015

" Service was fine and no issues with Auto Europe. However, it is not clear who I should complain to if I have a problem with the hire car company. "

" When I picked up the car on Saturday 27th June, I enquired at the desk about getting a GPS device. I had not pre booked this. The lady I was dealing with said she would check if the car had it's own GPS device and then returned with a GPS unit to plug into the car. I only noticed later that day when I got to my destination that the car actually has built in GPS so a separate device was not necessary. I do not feel I should have to pay for the hire of this device as I only accepted it based on information provided by Europcar staff that the car I hired did not have built in GPS. Could you please confirm that the cost of the hire of this device will not be charged to my card or that a refund will be issued? "

NICE, FR - Reviewed by PAMELA - 03 July 2015

" Almost 1 hour standing in queue to collect car. Europcar had at least 4 service desks unattended. Spoke with staff member who simply said they did not expect to be busy on a Tuesday, but surely their system should have shown the number of customers due to pick up cars. "

CARCASSONNE, FR - Reviewed by NEIL - 25 June 2015

" It seemed more expensive than other times. "

" Efficient friendly service,even though their computers were down on day of collection. Quick drop off also. "

RODEZ, FR - Reviewed by ROBERT - 25 June 2015

" We were sold a full tank of fuel on the basis that we would be travelling over 500k and were advised that the rate per litre of their offer was 20c per litre better than at the pumps. Firstly, we did well over 500k and had plenty of fuel left in the tank and secondly fuel was only about 2 cent dearer at most petrol stations "

TOULOUSE, FR - Reviewed by PHIL - 16 June 2015

RODEZ, FR - Reviewed by PAUL - 10 June 2015

" Staff were very good, no complaints "