Auto Europe
- North America
- Central America
HERTZ FRANCE CUSTOMER REVIEWS
- 8
- 8.3
- 8.8
- 9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
HERTZ FRANCE Car Rental Reviews
Average Rating for Hertz :
CARCASSONNE, FR - Reviewed by BRENDAN - 19 September 2025
" X "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by PIERRE - 14 September 2025
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by JOHN - 11 September 2025
" Apart from what I've said it was all super and a great car. "
" Everything would be 10 except that the windscreen was dirty inside and there wasn't windscreen washer liquid. I cleaned the inside with a sponge and put water in the screenwash "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PARIS, FR - Reviewed by MICHAEL - 31 August 2025
" Excellent in all areas "
" Excellent and speedy service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MICHAEL - 24 June 2025
" Overall very happy with the booking I made through AutoEurope. "
" Overall I was mostly happy with my experience except for one issue when attempting to contact them while I had the car. When I picked up the car I was provided with a report on any damage they had noted from previous rentals. When I checked the car before leaving the airport I noted (and took pictures) of some additional damage that they did not appear to have noted. Unfortunately I did not go back in to the rental desk at the time (as the car was parked some way from the rental desk) to speak to an agent but when I arrived at my destination I sent Hertz and email with photos. I received absolutely no response from Hertz and even after sending 2 follow up emails between 7th and 14th June I still received no response. It was extremely difficult getting through to the Hertz desk at Nantes airport ( tried multiple times over the 2 weeks) and when I did I was directed to the Hertz Customer Service team. In frustration I gave up and decided to speak to an agent when I returned the car on 21st June. Thankfully the agent was very helpful but could not explain why I did not receive any response. He arranged to close the file so I was satisfied in the end but it was disappointing in the lack of a response to any of my emails to Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BEAUVAIS, FR - Reviewed by IONESCU - 13 June 2025
" Very satisfying experience, great way of reserving, great price, s lot of available choices. "
" Great staff, very helpfull, easy to find, easy to return, great communication. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by RORY - 02 June 2025
" cheap broker services "
" smooth from start to finish "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by RAYMOND - 28 May 2025
" A very simple booking process: collection was very straightforward and return of vehicle also I noticed one of the other car hire representatives gave a couple, who were returning their car, a very tough time "
" Hertz were very easy to deal with on both collection & return of the car. When returning the car, the Hertz representative ws at lunch, so I dropped the keys into tge security box - very straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ANTHONY - 17 April 2025
" Very good overall and much better than my lanzarote experience "
" My previous expérience with Hertz in Nantes was not great. However this time I had a very good expérience. The car was close, clean, barely marked. The pick up was fast and efficient as was the drop off. Staff were very polite and helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GERALDINE - 14 April 2025
" Counter staff require customer training "
" Counter staff bordering on rude "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by SEAMUS - 02 March 2025
" Not pleasant "
" We had to wait 35 minutes for the car to arrive even thought we advised pickup time. Staff member was no polite, very abrupt. we had to asked several times, when the car would be ready and she just said she didn't know. When the car arrived she literally through the keys at us with no apology. She advised that the car was unmarked however when we checked the car it had several marks in various places especially the rear sides and boot area. the staff member took notes. The car was a new Fiat 600 with several features that I was not familiar. The staff member didn't have the time or courtesy to show me the features of the car. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by ANTHONY - 25 November 2024
" I find Auto Europe efficient and quite frequently have good offers. I prefer not to use shuttle buses, and I have an option of Terminal or shuttle with each booking. "
" I was a Hertz Gold member some 10 years ago and stopped using Hertz. This rental confirmed my reasons for doing so. I arrived in Nantes on a cold wet afternoon having pre checked-in with Hertz. After a short wait I was gived the keys of the car and directed to parking Area B. Following a 200m walk I arrived at the car and found additional damage to that recorded. I walked back to the terminal building with the photos. When the receptions heard the car was sill in B parking they said keep the photos. They did not want to check. Externally the car was not very clean, like it had not been rinsed off properly after washing. No sooner was I driving I found it difficult to see out the windscreen thanks to a poor wiper blade and a very dirty windscreen, with a thick coating of traffic film. First service station I came to I bought windscreen cleaner. Sorry Hertz, I wont be back. That windscreen was a safety hazard. I would have walked less in the rain had I used a shuttle bus provider. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
LIMOGES, FR - Reviewed by DAVID - 16 September 2024
" Good value. Trouble-free booking and rental process. "
" Excellent service. Efficient pick-up and return (car checked on return). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DECLAN - 06 September 2024
" If Autoeurope can resolve this my faith in your service will be restored. "
" Our flight was delayed by an hour and a half. Hertz was supplied with our flight number and were aware of the delay. When we went to pick our car up we were told that our reservation had expired and that we could only be supplied with a larger car at €45 per day extra. The experience was like being mugged. We could see plenty of cars in our segment available, we were the last customers of the day and the office was being locked up after we left. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by FINIAN - 25 August 2024
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BEAUVAIS, FR - Reviewed by MANUEL - 05 August 2024
" - "
" - "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
NICE, FR - Reviewed by SEÁN - 14 June 2024
" I was confused by what was actually covered by my insurance with auto Europe. Hertz said I was liable for the first 2000 euro of any damage, but I had paid extra to auto Europe for full cover. Very confusing and very worrying for me throughout the rental period. "
" Lovely, helpful staff. I had trouble putting car into reverse at first. There was a special way to do it, but I had not been shown initially at first. I had to go looking for staff to advise me. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CATHERINE - 26 May 2024
" YES "
" VERY GOOD "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JAMES - 06 May 2024
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by TERRY - 06 February 2024
" Just very easy to collect your car "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CATHERINE - 03 February 2024
" EVERYTHING ALLRIGHT "
" THANKS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CAOIMHIN - 25 January 2024
" Always get the best price and it's very easy to compare different companies and to book or cancel. "
" Hertz is now my favourite rental company at Nice Airport. Last 4 rentals have been hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by NOEL - 09 November 2023
" Put through claim, 8 weeks later no reply or confirmation of the claim and no record, external company deals with it I'm told but can't say if it's received or not, a professional courtesy to reply and say claim received and will be processed is not too much to ask. "
" Good no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by VALERIA - 08 November 2023
" n/a "
" all was good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CATHERINE - 28 October 2023
" THANKS "
" VERY NICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by SIMON - 24 October 2023
" Booking was fine, pickup was a disaster. I would happily provide more info at the booking stage to facilitate smoother collection process later. "
" I had to queue for 40 mins at pickup whilst the 2 staff on the counter dealt with max 3-4 customers between them. When i did get to speak to them, it transpired that all the information needed to be manually re-entered into their systems - customer data, payment info etc etc. Its really not good enough that this is not passed through from the aggregator site and very unfair on the staff on the front line. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NANTES, FR - Reviewed by ANTHONY - 24 October 2023
" So far I have been lucky with rental cars so my booking and collection and drop off have been smooth generally. Hopefully I never encounter a problem because it is then you can truely evaluate a service. "
" I decided to hire an electric vehicle. Bad idea. Hertz do not provide a system for accessing ev chargers. Most ev chargers in France require an RFID card and those that could be accessed via a QR code and bank card details refused my card. So I had to allow 3 hours in the vicinity of the drop off to find a charger or pay hertz a hefty charging fee. On collecting the car the Hertz desk was very busy with 4 staff serving. One staff member exclusively for Gold Card customers. After a 20 minute wait my turn came and I went to the desk for normal customers. The gentleman began to process my voucher then suddenly with out apology or excuses asked me to go back into the queue as a second person had arrived at the Gold Desk. He called that person and served them. I waited another 5/7 minutes until another desk came free. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by EILEEN - 23 October 2023
" I always use AutoEurope - and normally choose Hertz or Avis. Some months ago I selected Lutam - it was the worst experience in over 20 years of car rental. I tried to review that experience on your site, but it kept sending me in a loop. Now I will only use Hertz or Avis "
" The whole experience was just so straightforward and pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by CHRIS - 18 October 2023
" Good broker site. "
" Charged for extra day despite handing keys to lady at Hertz desk well within time. Great difficulty in contacting relevant Hertz office to claim refund. Gave up in the end. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 9
PARIS, FR - Reviewed by CATHERINE - 14 October 2023
" THANKS "
" THANKS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by DERMOT - 05 October 2023
" Also autoeurope was very efficient!! "
" From start to finish the service was excellent. But I still don't receive a receipt or any debt from my credit card after the drop off on 29/9/23 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by DERMOT - 02 October 2023
" Also autoeurope was very efficient!! "
" From start to finish the service was excellent. But I still don't receive a receipt or any debt from my credit card after the drop off on 29/9/23 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by GAVAN - 10 September 2023
" AutoEurope experience was excellent as always, excellent value and prompt professional service. Hertz experience was very disappointing. They gave me an old, dirty, extensively damaged car and then tried to charge me for damage caused by other clients in previous rentals. I expected better from Hertz. "
" Incompetent or dishonest. Tried to charge me an extra 255 Euro for damage to the car when the damage had been damaged by a previous customer. Fortunately I had timestamped pictures proving my case. Hertz twice refused my request to have the vehicle inspected and the damage properly recorded on my rental contract. I believe their actions to have been deliberately fraudulent and will be reporting the case to the French authorities for further investigation. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BEZIERS, FR - Reviewed by BARRY - 07 September 2023
" See above "
" Pricey hire. 1 hour standing in queue for counter is unacceptable. System needs to be more effecient. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by BRENDAN - 18 August 2023
" Hertz are always fully transparent on price "
" Hertz are always fully transparent on price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by CATHY - 14 August 2023
" Autoeurope provide easy comparison website and backup if things go wrong. "
" Usually hire car from Hertz based on past experience. Efficient staff and queues are not too bad. Car was in good condition. My only gripe is the necessity to provide a fuel receipt when surely a check of the car would confirm tank was full. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOURDES, FR - Reviewed by PATRICK - 27 July 2023
" Very efficient staff "
" Very friendly efficient and helpful staff at Tarbes/Lourdes airport "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NIMES, FR - Reviewed by BRIAN - 24 July 2023
" Significant car steering issue No one was at the desk at drop off for me to provide feedback The car boot did not lock Cars need to be checked before being hired out to people. Thankfully I am a very experienced driver and was able to manage the vehicle but the car provided was dangerous to drive "
" The car steering was very poor and kept tracking left which made the car dangerous to drive - this happened at speeds over 60 kilometres per hour with the warning steering sign coming on frequently The boot of the car did not lock The car provided was not the one ordered "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by BRENDAN - 20 July 2023
" Very good service "
" Excellent service . Car smaller than expected based on example shown "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by COLIN - 09 June 2023
" Desk staff at Lyon were great. Did everything to make rental go quick and satisfactorily "
" Despite purchasing the insurance via Auto Europe, this apparently was not full insurance. This seems like a hidden cost upon receiving the car/turning up to the rental desk. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by PATRICK TIM - 31 May 2023
" Good value "
" No problems encountered, a bit slow at pickup, no fault of the staff "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by SEAMUS - 09 March 2023
" It should be very clear on the order form if car is electric which it wasn't. I was given a Hybrid car in the end after paying extra however I wasn't told it was a hybrid and found it difficult to start the engine and drive. No instructions given before leaving airport. Also I was were given a form showing multiple scratches on the car and ask to take photographs of them. however I could not find any scratches - Very intimidating. "
" I thought I ordered a petrol or diesel car. It turned out to be electric and we were asked to pay €250 more to change to petrol. Total rip off. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PARIS, FR - Reviewed by CATHERINE - 16 January 2023
" THANKS "
" THANKS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ANTHONY - 21 September 2022
" As a Hertz Gold card user, I tend to use Autoeurope for personal use, but now I also check other similar sites as I have found them cheaper on occasion for an identical package. For example when recently researching a planned trip to Geneva I found a €46 difference in price between auto europe and a competitor for the same class vehicle rented on the swiss side of GVA. That was a substantial difference in a five day package... "
" 1. From arriving at the desk with one person ahead of me and two staff serving it was almost an hour before I drove out of the car park. 2. An attempt was made to charge me again for the car rental. 3 A very deep and obvious scratch on the passenger side rear door was not recorded leading to another delay. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 6
MARSEILLE, FR - Reviewed by JOHN - 19 September 2022
" Easy "
" Fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NIMES, FR - Reviewed by BRENDAN - 02 September 2022
" Everything was good - except the one-way fee between Nimes and Marseille - which isn't a big distance "
" Everything was good - except the one-way fee "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by CATHY - 08 August 2022
" I've used Auto Europe on a number of occassions and everything was very smooth. Had to rearrange car hire after a change to flight but that was also very easy to complete. "
" No queues at check in or drop off. Staff very pleasant. Car was clean but with a number of dents and scratches, all minor. Price was higher than normal due to post covid issues affecting all car hire companies. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BEAUVAIS, FR - Reviewed by JOHANNA MARIA - 02 August 2022
" We definitely give Hertz full marks. "
" We were very pleased with the whole experience of renting a car from Hertz, maybe the fact that the airport is small helps but everything went very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by BEN - 02 August 2022
" Worked great "
" Car had a number of marks, damage. No issue for us, Hertz staff great, pickup and drop off seamless "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
RODEZ, FR - Reviewed by GERARD - 23 June 2022
" Overall good "
" Pleasant, helpful staff. Easy to deal with, efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by THOMAS - 15 June 2022
" As above. "
" When we picked up the car the person at the Herts desk asked if we wanted excess insurance to cover the first 1700 euro of any damage. I told her that I has paid this to Auto Europe and did not take up her offer. Can you explain how this insurance would work as I thought I was fully covered and would not have to pay any excess on my credit card and then claim it back. Rewards Tom. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by PAUL - 10 June 2022
" I am not disappointed with Auto Europe however I would like some response regarding how to safe guard this experience from happening again. "
" I booked what I understood was an estate car (Ford Focus Estate or Similar) so as we could fit our buggy and luggage (2 medium suitcases). The car we were given was a Citron C4, a hatchback with a sloping roofline thus making the boot very small. We could only fit one suitcase or the buggy! We were told this was not the problem of Hertz as this was the class of car we had booked. I took out our booking information to show the gentleman and he said, "all Hertz see is a class D car and that is what we have been given, if we want a bigger car it will be a minivan and will be €180 per day extra". Prior to this the Hertz agent did attempt to up sell me with their insurance excess cover in a dishonest fashion. He kept insisting that it was included with the payment of the child car seats and I just needed to initial "here & here". When I quizzed him on the price he just said that I did not understand and that it was more beneficial to me etc. I did not understand. It was not included; it was extra. Finally, to move forward I had to tell him that I worked for the insurance company and that I understood fully. (I pay an annual premium for excess cover through another provider). I asked to speak with the manager (a lady, we were told). We were told she was too busy and could not speak to us. At the time there was only us and one other customer in the Hertz building. Despite pushing the point it was obvious they were going to do nothing for us as we did not book directly through Hertz. To add insult to injury the child car seat and booster seat they gave us were absolutely filthy! They did show us a different child car seat which was even dirtier! My wife travelled in a taxi with our second bag and buggy whilst I drove the children and one medium sized suitcase. My wife's taxi to Saint Remi cost €130 and the return trip cost €145 – Thus costing us an extra €275 not to mention the stress to get to our holiday destination. Pre pandemic I had a similar experience with GOLDCAR in Marseille and that is why this time I chose to pay more and go with Hertz, fool on me! It is these types of experiences that give the car hire industry a bad name in France. I regularly hire cars in Spain and the UK and have generally had a pleasant experience. Over the years I have only hired 4 cars in France (Hertz, Gold Car, Enterprise & Hertz) and the systematic attempts to upsell at the counter (mainly regarding insurance – i.e. on two occasions telling me that there was no insurance third party or otherwise!!) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by MICHEAL P - 12 April 2022
" Had cancelled initially with Autoeurope but re-booked when Hertz offer came on stream. I have mostly used Autoeurope and hope to do so again. "
" Hertz had special offer which I availed of, very pleased as car hire is ridiculously expensive in Carcassonne since covid. Excellent service at Hertz desk. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by CIARAN - 25 March 2022
" Went well despite pre damage not being noted on rental documentation handed to me. "
" Damage on car at pick up not recorded on issued rental documents. Notified counter staff. They just said take pictures. Not comfortable with this approach. There were a couple of substantial damages not noted. They recorded this at the rental desk ok. And all was fine when I left the car back.. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NANTES, FR - Reviewed by JAMES - 21 March 2022
" Very Good "
" The experience was very good and the only query we would have is that having taken the extra insurance cover out through the booking with Auto Europe that this is not allowed for or notified to Hertz. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by RAY - 30 December 2021
" good hire "
" good and efficient overall experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by MATT - 29 October 2021
" Efficient and friendly "
" Efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PAUL - 22 September 2021
" Disappointed about being charged for full tank of petrol!! Otherwise good.. "
" We were charged for a full tank of petrol even though it was filled up the day before, and only used a very small amount getting to the airport from a campsite that was 1 hour away. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by ALAN - 05 March 2020
" OK "
" OK "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by OLIVER - 05 February 2020
" Ease at pick up and drop off "
" Very good no complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by KEVIN - 03 February 2020
" I tried to get another driver on the car over the phone. This proved impossible and an absolute waste of time and infuriating. "
" I have been charged an extra 20 euros on my credit card Un notified and unauthorised Can somebody explain this to me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NANTES, FR - Reviewed by EMANUEL - 31 January 2020
" Will hire again "
" Good service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JAMES - 04 December 2019
" Been using Auto Europe for years and this was the first time a car caused a real problem while driving. I know that it's not AE's fault but perhaps you can follow it up. Wiping the wing mirrors and the inside windscreen isn't a big job while cleaning the car but what is a tourist supposed to do? Take a clean shirt out of his weekend bag??? "
" The guy behind the counter spent a lot of time trying to upsell, a bigger car, more insurance....... The car was clean except for two areas which was a major problem once I joined evening rush hour traffic. The side mirrors were filthy making it quite difficult to change lanes etc. There was a greasy film on the inside of the windscreen making seeing more difficult in the evening traffic. It was dark when I picked up the car. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by DAVID - 07 November 2019
" STRAIGHTFORWARD AND QUICK "
" FRIENDLY STRAIGHTFORWARD AND QUICK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by BARRY - 02 November 2019
" Good comparison site. "
" Car was returned as per contract. I was charged for additional days rental and a late return. I contacted Hertz, so far no reply. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOURDES, FR - Reviewed by SERGE - 24 September 2019
" We have used Auto Europe for many years now and have always been satisfied. "
" Hertz are a very professional efficient team. However we use Thrifty or Hertz as our preference but like everything else in Lourdes the cars are more expensive than other airports for the same car eg in Carcassonne "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by SAMUEL - 23 September 2019
" . "
" 1. Had to wait because the flight was early ???????????????????? 2. Would have liked to receive the car which we ordered. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by WILLIAM - 15 August 2019
" well organised.thanks "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 30 July 2019
" I had a poor experience with Hertz. My vehicle broke down within an hour. I was to days without a car and spent many hours on the phone trying to resolve the issue. The Hertz help desk was a frustrating experience. Please advise what compensation you will offer. Thank you. "
" I was provided with a new Renault Captur automatic at Carcassonne airport, However within 50 km the vehicle experienced mechanical problems. I struggled to get to my destination and the car had to be towed. I was without a car for 2 days and spent hours on the phone trying to resolve the situation. I would like to know what compensation will be offered as a result of this. I rent cars on a regular basis through Auto Europe but my future loyalty will depend on your reaction to this review. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RODEZ, FR - Reviewed by ELIZABETH - 29 July 2019
" Very satisfied with service. "
" Excellent service from Herz desk at Rodez "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by SHANE - 16 July 2019
" . "
" Mostly good but nobody to take car back at distant parking. Large queue at desk so took 40 mins to drop car back "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 10
PARIS, FR - Reviewed by YURY - 14 July 2019
" Very good service "
" I had to wait 40 min till my car was ready. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LYON, FR - Reviewed by FERGAL - 09 July 2019
" Very helpful staff "
" Staff were very helpful at collection time and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SÉAMUS - 23 June 2019
" Easy to use and good value "
" The woman at the desk was a bit rude and cross when I was trying to understand her and . Had to carry child seat to car even though already had luggage and infant , would recommend a closer seat pick up point in that instance "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, FR - Reviewed by ALAN - 19 June 2019
" I would use Hertz again, as the car was good, as was the price, but would prefer these things to be tidied-up. "
" Counter-agent not too friendly. On return, no staff to accept car-return, and verify no damage..this is important, as we don't wish something to be pointed out after our return. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LOURDES, FR - Reviewed by SERGE - 13 May 2019
" Easy professional service "
" We always find Hertz and Thrifty to be most professional and very easy to deal with. Our favorite car rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by DENIS - 08 May 2019
" See above, overall satisfied. I'm not distinguishing between Hertz and Auto Europe (not clear on delineation between the two !). "
" Counter very good. Collection difficult/delayed (accept was May 1st holiday in France). Car condition good - but 7 marks marked when in fact were 12 in total. Drop-off very efficient and friendly. Overall very satisfied, only material negative was at pick-up and delay in clarifying number of marks on car/van. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by WILLIAM - 25 March 2019
" I should have stuck to original booking. "
" Was convinced to upgrade to another vehicle as the vehicle I booked wasn't ready. It turned out that this alternative vehicle was badly damaged, smaller and in need of a service, with the oil warning light constantly coming up. Not happy to have to pay for this so called upgrade. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NICE, FR - Reviewed by SYLVAIN - 07 February 2019
" It was really great. Very happy with everything. "
" It is great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CONSTANTIN - 30 December 2018
" A great car rental company, nice staff "
" Lovely car, efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROBERT - 19 December 2018
" . "
" Charged a penalty for a scratch on wingmirror. This damage did not happen during my rental "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MARIAN - 04 December 2018
" Fast initial response and confirmation. Excellent communication. "
" Very fast and efficient pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by CHARLES - 17 October 2018
" Car return location difficult to find "
" Very satisfied with the service from Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by DEIRDRE - 01 October 2018
" No 3 covers this mostly. Tks "
" Lovely car. Spotlessly clean. Expense re failing to refill your car, could be balanced with a map at the desk of the nearest petrol station, and tips perhaps on how automatic pumps work. I was ok re same, but it felt like it was all about profit and not about customer care, which didnt add in with quality and presentation of vehicle. Waiting time at the desk to collect car, seemed excessive, and I had only one customer in front of me! I can only imagine what it is like at busy periods. Staff member was trying to sell me additional excess cover, which I had purchased already on line at time of booking, but she seems unsure and disinterested around same. Lovely vehicle which was perfect for.our trip. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by COLM - 22 September 2018
" ok "
" good. interior of car was not that clean. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by GLEN - 16 August 2018
" Good service as always from Auto Europe "
" Too slow at the desk when collecting the car. Besides that very good "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by TERRY - 27 April 2018
" As above "
" A very comfortable car. The only issue I had was we passed through the tunnel with cases to collect the car, we then had to go back through the tunnel with cases as the car was in the airport car park. I noticed a cigarette burn in the drivers seat that had not been marked on my documents which meant I had to return through the tunnel again. Not very efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PARIS, FR - Reviewed by CATHERINE - 04 February 2018
MULHOUSE, FR - Reviewed by SANDRA - 09 January 2018
" HIdden costs are very annoying "
" Hertz was fine - good car but charged us extra for snow tires - AutoEurope website was not clear to me that these were not included - additional 189 for 7 days was excessive I thought. The issue of insuring the excess also arose despite the fact that I thought I had selected the option that paid for that - again, wasn't clear to me on the contract. I feel that car hire is the worst value of all our holiday costs - flight, accommodation, meals, ski hire, etc. Need to regularise this excess business - it's a scam! "
NANTES, FR - Reviewed by PADRAIG - 29 November 2017
NANTES, FR - Reviewed by FANNY - 28 November 2017
" Hertz' told me I did not have a real insurance while I selected auto Europe insurance when booking online. As a result I had to spend another 60 euros on the day of my arrival, which multiplied by two the cost of my car rental. Customers are not treated fairly. "
" Hertz' told me I did not have a real insurance while I selected auto Europe insurance when booking online. As a result I had to spend another 60 euros on the day of my arrival, which multiplied by two the cost of my car rental. Customers are not treated fairly. "
CARCASSONNE, FR - Reviewed by OWEN - 31 October 2017
" Customer service not overly helpful and could not deviate from script "
" Get better small car. Fiat Panda is not suitable "
LYON, FR - Reviewed by MARTIN - 11 September 2017
" Excellent "
" Very efficient and pleasant "
PARIS, FR - Reviewed by RICCARDO - 08 September 2017
LYON, FR - Reviewed by ERIC - 04 September 2017
PARIS, FR - Reviewed by CATHERINE - 29 August 2017
" Hi ..Our experience with the rental car was satisfactory in the pick up, use and drop off of the car. We did however end up with a scratch on the front panel of the car ..which wasnt a very large one ( and i have no idea how it got there) for which we were charged 750 extra euro!!!! Surely this cant be right? Its putting me right off ever looking at car hire again. We didnt get any documentation for the repair work. "
" Very unhappy customer! "
CARCASSONNE, FR - Reviewed by BRIAN - 29 August 2017
" Car had not been cleaned inside and out "
BEAUVAIS, FR - Reviewed by TONY - 28 August 2017
" Long queue at beauvais, Car was not clean and had several damaged areas. "
CARCASSONNE, FR - Reviewed by SEAMUS - 28 August 2017
PERPIGNAN, FR - Reviewed by PAULINE - 21 August 2017
" Staff very friendly , car was good , good service overall "
RENNES, FR - Reviewed by MICHAEL - 18 August 2017
" Excellent service. Reception at Rennes airport very good. Car was spotless. Overall Hassle free. "
PERPIGNAN, FR - Reviewed by JENNIFER - 10 August 2017
" Excellent service. The staff were a pleasure to deal with. They were so polite and gave us a lovely start and stress free end to our holiday. "
RODEZ, FR - Reviewed by NICOLE - 08 August 2017
" The gentleman looking after the Hertz desk in Rodez was brilliant. He made sure we were absolutely sure of our rental before we left and kindly found a child seat that was a little larger than the one we first tried. It makes such a difference when people go out of their way to help you. "
NICE, FR - Reviewed by PAUL - 07 August 2017
" There always seems to be a delay in picking up the car. I know that Saturday is a busy day. More staff perhaps ???? "
CARCASSONNE, FR - Reviewed by HAZEL - 04 July 2017
" I pointed out the lack of clear signing for the airport at Carcassonne I have been many times on the motorway and expectefd to see a La Salvaza sign and continued too far, came off the motorway at Bram had to find my way back to the airport through rural countryside fine if like me you have lots of time. Confusing at the least. "
" please advise motorists of this change on the motorway Airport De Sud DE France is lovely but if you are expecting LaSalvaza its confusing. "
CARCASSONNE, FR - Reviewed by TREVOR - 04 July 2017
" The cost of the same car and cover had increased 150 euro for the same time the previous year "
" Very good personnel at the check in desk very polite and helpful again I do have an issue with the price as our friend who travelled with us got cheaper deal from Thrifty and booked 2 days before the arrived "
PERPIGNAN, FR - Reviewed by ALAN - 12 June 2017
PARIS, FR - Reviewed by ROSS - 08 June 2017
" Very easy to use and a good selection of rental companies and vehicles available. Very quick in response to email queries too. "
" The agent on collection at CDG was excellent. Very personable and efficient too. Sadly, on returning the car the service wasn't so good & caused us delays! "
LYON, FR - Reviewed by YANNICK - 03 May 2017
" Insurance options no clear. Car rental companies are still suggesting many of them pretending we bought only a basic cover "
" Additional isurance options were proposed by Hertz although we bought them online. They said we had only a basic cover. "
LYON, FR - Reviewed by THOMAS - 18 April 2017
NICE, FR - Reviewed by PAUL - 25 November 2016
" i have just received a credit card charge for 980 from hertz with no explanations as to how this is made up. does the insurance cover I took out with auto Europe cover this damage claim? regards Paul Wyse "
PARIS, FR - Reviewed by VERONIQUE - 23 November 2016
" Staff could be friendlier and more polite. "
NICE, FR - Reviewed by SEAN - 03 November 2016
BORDEAUX, FR - Reviewed by FIONA - 28 September 2016
PERPIGNAN, FR - Reviewed by DECLAN - 26 September 2016
" Nice piece of useful information about places to see and restaurants to eat at. "
NICE, FR - Reviewed by PAUL - 07 September 2016
" Good value and easy to use "
" Got the Fiat 500 I wanted. Spotless and latest model. Well equipped. Good value. Very fast check in process on arrival . Staff friendly and efficient "
CARCASSONNE, FR - Reviewed by ALAIN - 06 September 2016
" We had super cover as part of our deal from Auto Europe but were pushed insurance cover by Hertz. If we had not been confident enough about our cover we would have felt obliged to take more insurance before receiving the keys to the car. Also fuel was pick-up full and return full which was explained that we would have to pay ?57 odd on return of the car. We asked if we do not use much fuel then should we not be allowed to refill it ourselves and only then was that option given!! "
BORDEAUX, FR - Reviewed by PETER - 26 August 2016
" very good service however it was very difficult to find your rental area behind the railway station, more signs around the train station would be helpful "
CARCASSONNE, FR - Reviewed by RICHARD - 24 August 2016
BORDEAUX, FR - Reviewed by DANIEL G - 21 August 2016
" I arrived one day late to pick up my car for a 12 day pre-paid rental at Hertz.I have rented many times previously through Auto Europe but on this occassion I was shocked and greatly distressed to be informed by the Hertz representative that as I was outside of the allowed 2 hours in picking up my car,there was no car available and the outstanding prepayment for the other remaining 11 days could not be applied to another hire. I called your office and found you receptionist totally unhelpful and again unwilling to transfer the remaining prepaid days to an alternate similiar still required car rental for my vacation.In consulting your contract you DO NOT make this clear in text that is buried deep within the contract. It should be IN BOLD "
" The problem is not Hertz-It is yourselves not making this condition obvious to your customers!.It is a totally unreasonable condition in the context of the car being completely prepaid for.It would be reasonable for the customer to forfeit the time he is late for but not the cost of the whole rental-in my instance almost 500 Euros. "
CARCASSONNE, FR - Reviewed by CHRISTINA - 19 August 2016
PARIS, FR - Reviewed by ARKADIY - 13 July 2016
" Fast, convenient, cheap, but good quality "
" A nice new car and prompt service "
LIMOGES, FR - Reviewed by DONAL - 26 June 2016
" Had to bring back the car with tank half full as could not find any service station in vicinity, expected a charge but not entirely satisfied with having to pay 127 euro. "
BORDEAUX, FR - Reviewed by MICHAEL - 25 June 2016
PERPIGNAN, FR - Reviewed by NOLLAIG - 09 June 2016
" Service was great, no issues "
NICE, FR - Reviewed by DAVID - 23 May 2016
" Hi Every thing went well Car & service were fine will use Auto Europe again.. "
PERPIGNAN, FR - Reviewed by PAULINE - 10 May 2016
" Staff very helpful and friendly "
NICE, FR - Reviewed by RAY - 04 March 2016
NANTES, FR - Reviewed by ANTHONY - 29 February 2016
" Not a great selection of compact cars. The opel Mervia was an appalling tank and petrol consumption was dreadful. It was seriously underpowered and dangerous to attempt overtaking even on long straight stretches of road. I resigned myself to cruising at 85/90kph even on motorways. In comparison to the other cars generally available in this group I can only say what were Hertz thinking when they acquired them. They receive a generally poor rating from car critics. My own 2.2 litre Mazda 6 sport has better economy even at motorway speeds.. "
CARCASSONNE, FR - Reviewed by LUKAS - 13 January 2016
NANTES, FR - Reviewed by GERARD - 16 November 2015
" very quick and friendly "
" never had aproblem "
CARCASSONNE, FR - Reviewed by JOSEPH - 24 September 2015
" Auto europe worked well. "
" Much too long a queue in Carcassonne when collecting the car.we waited at least an hour. Not acceptable. "
LA ROCHELLE, FR - Reviewed by SIOBHAN - 15 September 2015
" Thought that I reserved not the basic car but was given a Nissan micra. "
" I found the lady on arrival not very customer friendly.She emphasised only that if the car was returned unclean that there would be a 60 euro charge.She told me which numerical slot the car was to be found but did not in any way indicate where I might find same.I saw staff from other companies accompany their clients to their cars.Overall,I was disappointed in the car and will not again go with Hertz.However,I have to say that the gentleman on my return was most polite and helpful when I arrived having been unable to find a gas station nearby to fill up and directed me to one . "
NICE, FR - Reviewed by CHERYL - 13 September 2015
PARIS, FR - Reviewed by EVE - 31 August 2015
" Your insurance needs to be better explained. I thought I was buying hertz insurance. Instead I got your insurance so hertz will still charge me if I had crashed. Very confusing and misleading info. "
LA ROCHELLE, FR - Reviewed by MARY HELENA - 22 August 2015
" Auto Europe should review conditions with rental companies "
" Car was not very clean when we received it and it was not clear that we had to clean car thoroughly before drop off. The car was returned in perfect condition without being hoovered and we were charged a 60 cleaning fee which we thought only applied if someone smoked in the car which we had not. This has never happened before with any other car hire company and this was very upsetting "
LORIENT, FR - Reviewed by DARINA - 13 August 2015
" I felt they were trying to add on more costs eg insurance etc but didn't understand as well as I thought I would. There was a total figure at one point that was for 600 and I was very alarmed ... Still don't gave the full costs in so I'm wary and may be back to you! "
BIARRITZ, FR - Reviewed by JENNIFER - 09 August 2015
" Help pre booking, making sure car can fit required car seats if you book three car seats you should only be allowed select a car that can accommodate this requirement otherwise you are relying on staff in an airport with a limited amount of cars available. Luckily the staff in Biarritz were very helpful and sorted us.thank you to the staff. "
" very helpful staff and accommodating to their customers. "
PERPIGNAN, FR - Reviewed by STEPHEN - 02 July 2015
" Very good experience just a 45 minute wait to get served in Perpignan rail station "
" improve waiting time "
LA ROCHELLE, FR - Reviewed by JAMES - 18 June 2015
" friendly service "
" friendly service "
NICE, FR - Reviewed by EMER - 11 June 2015
" very bad company broker because they Robb your money and they want give you a car because you will think the price is cheap and you pay money when you go there they will bring you something just not to give you car, you would be better to rent a car with your airline company or from rental car company because auto car still your money and they wont give you a car please if you get this message share it on facebook tweeter and all social media let the people know about them and like my self i will every where i am going to Wright how bad they treated me an my family because they don't care only about taking your money and you wont even get a car so my advice never ever even think to book a car with autoeurope. DONT RENT CAR WITH AUTOEUROPE "
" HERTZ DO'T LIKE AUTO EUROPE THEY WOULD RATHER IF YOU RENT DIRECTLY FROM THEM, NEVER RENT A CAR THROUGH AUTOEUROPE SHARE ON SOCIAL MEDIA EVEN RADIO,PAPER FACEBOOK ...... "
LA ROCHELLE, FR - Reviewed by PATRICK - 16 September 2014
" always great to deal with "
" car not clean when collected and when queried I was told they were simply too busy. "
PARIS, FR - Reviewed by SANDRO - 13 July 2013
" The rate were good, as even with airline and company discount, the price that auto Europe offer was still cheaper for the model chosen. "
" The car that we have given was extremely noisy, had plenty of body work damage and was high on mileage. The good point were the staff who were very helpfully, even though they were short of staff on both dealings. "
BIARRITZ, FR - Reviewed by PATRICK - 10 July 2013
" Much improved on a year ago "
" Very accommodating. Our original car had some issues, and it was replaced as soon as we asked, even though the car had to be taken from the garage. The manager was most helpful. "
BORDEAUX, FR - Reviewed by CLAIRE - 04 July 2013
" have never had a problem with auto europe, use you 3-5 times a year. "
" No problems with Hertz, ordered a opel corsa or similar, got a great Nissan Juke ! Delighted! "
BORDEAUX, FR - Reviewed by PATRICK - 05 March 2013
" Only one small comment: On arrival I had to call you for some detail and found that on your confirmation mail that I had printed, there wasn't an international telephone number I could use to reach you. It made it very complicated and I had to ask a friend to call you from my home country and request the number. "
" Very efficient and friendly personnel "
CARCASSONNE, FR - Reviewed by RAY - 18 December 2012
" It would be great if Auto Europe could do a deal for the first additional driver on any rental to be free of charge like it was before as with most couples travelling both people drive. To add your partner or spouse to the rental is an extra expense. "
" As above, first additional driver to be free of charge as with most couples travelling both people drive and its an extra expense to add a partner or spouse to the rental. "
CARCASSONNE, FR - Reviewed by GERARD - 27 September 2012
" Excellent booking sevice and best value I could find. "
" Very efficient and courteous staff made the whole car rental experience stress free. "
BORDEAUX, FR - Reviewed by RAY - 18 September 2012
" I book 90% of my car hire through Auto Europe. Very rarely do I find better value - and I always look! "
" very professional at both desk and kiosk; fast and efficient. "
BORDEAUX, FR - Reviewed by JENNIFER - 07 September 2012
" Always find them helpful happy with service "
" Maybe mark their cars more clearly "
CARCASSONNE, FR - Reviewed by CAROLINE - 22 August 2012
RENNES, FR - Reviewed by MICHAEL - 30 July 2012
PARIS, FR - Reviewed by GAVIN - 29 July 2012
" Becca the agent was very helpful and should be given a promotion "
" Average hertz interaction. I got to change my car so I was happy but the car was a bit dirty when i got it. Nothing major - except the bad smell - if you are from a farming background and know what sheep dip smell like - that's what the at smelt like. Apart from that 5 stars "
NANTES, FR - Reviewed by KARL - 27 July 2012
" As usual everything ran smoothly from booking to pick-up to drop off. I will continue to use AE as I have many times in the past.. "
" Signposting to Car Rental not obvious at Arrivals, but not too difficult to find. Suggest standard equipment should include the hi-viz vest and driver breathalyser tester that French traffic police are introducing as requirements. Was quoted Eur150 to rent a Sat Nav so I bought one (for less) instead. Service at pick-up and drop off was very polite and helpful, happy to use Hertz again. "
NICE, FR - Reviewed by STAN - 16 July 2012
" Super staff , very polite and helpful, explained everything clearly, return was very simple "
LA ROCHELLE, FR - Reviewed by SIOBHAN - 02 July 2012
" I would recommend Auto Europe, they were the best value for car hire in La Rochelle. No problems all went well. "
" Easy to deal with and office opened early as flight was was in earlier than expected.. "
LA ROCHELLE, FR - Reviewed by PENNY - 02 July 2012
" I feel confident when I book with AutoEurope. On 2 occasions I did not use AutoEurope and in both cases faced unforeseen charges.. Easy online site and lovely staff if one needs to call. "
" Have to be honest and say that Hertz can make me nervous as I have experienced extra charges with Hertz US and generally try to avoid them but on this occasion all went very well and the service was very good. "