Auto Europe
- North America
- Central America
GOLDCAR FRANCE CUSTOMER REVIEWS
- 7.1
- 7.6
- 8
- 8.4
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
GOLDCAR FRANCE Car Rental Reviews
Average Rating for Goldcar :
NICE, FR - Reviewed by SEAN - 02 August 2025
" I am a regular client of AutoEurope and never had any problems with them until this experience with Goldstar. I will be claiming the 360 euro charge off my full Auto Europe insurance in due course. I am exploring options to raise awareness of this issue in the national media in Ireland. "
" Re Voucher No EU22507016. I regularly rent a car at Nice airport from different companies. This time I went for Goldcar through AutoEurope as it was the cheapest. I collected the car - Reg HC521CD - at NIce airport on 23 July. It was a newish car in good nick generally, but lots of minor scratches on it. I took loads of photographs, but none of the rear right wheel, unfortunately. The guy at the Goldstar counter was very keen to sell me additional insurance. I told him that I did not need it, because I had full additional cover from Auto Europe. Goldcar's form stated that there was "Rear Wheel Rim Damage". I rented the car for a week without any issue. I did less than 200Km mileage. I was extremely careful. I have recently bought a new car at home myself - and I am very careful with it, and particularly about not rubbing any wheel rims against the pavement. I am 100% certain that I did not cause any damage to the car. When I returned the car a week later, the Goldstar checker pointed out the already existing damage to the same right wheel rim. I told him that was there before, he took photos and moved on. He never informed me that I was going to be charged extra for it. I was therefore shocked when I got home to receive a fine of 360 euro for damage to the "Right Rear Wheel Rim" that will be taken off my credit card. The damage report stated "Rear Right Wheel Rim damage" and again "Rear right rim". The email sent to me was a "No Reply" e mail, so I am desperately trying to find an email address for Goldstar where I can appeal the fine. It was only later when I checked reviews of Goldstar that I discovered that other people had also complained about being charged by Goldstar for pre-existing damage. I am a very honest person. If i damage a vehicle I admit it and pay up. However, this is different. I am absolutely certain that I did not cause any additional damage to the vehicle concerned. I have been very annoyed and upset about this experience since. Because I know that this is wrong. Re Voucher No EU22507016. I regularly rent a car at Nice airport from different companies. This time I went for Goldcar through AutoEurope as it was the cheapest. I collected the car - Reg HC521CD - at NIce airport on 23 July. It was a newish car in good nick generally, but lots of minor scratches on it. I took loads of photographs, but none of the rear right wheel, unfortunately. The guy at the Goldstar counter was very keen to sell me additional insurance. I told him that I did not need it, because I had full additional cover from Auto Europe. Goldcar's form stated that there was "Rear Wheel Rim Damage". I rented the car for a week without any issue. I did less than 200Km mileage. I was extremely careful. I have recently bought a new car at home myself - and I am very careful with it, and particularly about not rubbing any wheel rims against the pavement. I am 100% certain that I did not cause any damage to the car. When I returned the car a week later, the Goldstar checker pointed out the already existing damage to the same right wheel rim. I told him that was there before, he took photos and moved on. He never informed me that I was going to be charged extra for it. I was therefore shocked when I got home to receive a fine of 360 euro for damage to the "Right Rear Wheel Rim" that will be taken off my credit card. The damage report stated "Rear Right Wheel Rim damage" and again "Rear right rim". The email sent to me was a "No Reply" e mail, so I am desperately trying to find an email address for Goldstar where I can appeal the fine. It was only later when I checked reviews of Goldstar that I discovered that other people had also complained about being charged by them for pre-existing damage. I am a very honest person. If i damage a vehicle I admit it and pay up. However, this is different. I am absolutely certain that I did not cause any additional damage to the vehicle concerned. I have been very annoyed and upset about this experience since. Because I know that this is wrong. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
NICE, FR - Reviewed by ROBERT - 10 July 2025
" No issues with booking. "
" Pick up was very slow. 75 minute queue to get to counter staff. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SINEAD - 08 July 2025
" Unfortunately, I would not recommend Auto Europe due to the inconvenience experienced in amending the rental details. "
" Our flights home were cancelled and we were required to extend our rental period. Goldcar representatives on the phone were not at all helpful, and said that I would need to present in person at their offices in order to extend the rental period. This meant I had to do a 6 hour round trip to Nice in order to add two days to the rental period. It was an extremely stressful experience for me, not to mention inconvenient and upsetting for our small children, as well as a waste of a full day of our trip. Goldcar advised that this would not have been necessary if we had booked with them directly, rather than through Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 27 June 2025
" N/A "
" Collect and drop off very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TERENCE - 08 June 2025
" I would expect Auto Europe to take up the Excess deposit issue with Goldcar on my behalf as it was clear to Goldcar I had already had it. "
" I got caught for the excess insurance by Goldcar despite having paid Auto Europe, I advised that I had paid and they said that I had not. They took the petrol deposit at the end despite having cleared it was full with the return agent, and then came back and declared an error and would refund, they did not refund the full amount and I had to email saying I would do a charge back with Visa if I did not receive the full refund, they are trying to resolve now. Sharp practice and are known for it online. I would appreciate if Auto Europe took up the excess issue with Goldcar "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DECLAN - 20 May 2025
" I had to cancel my trip due to medical issues and you refused to refund any monay. I've been a customer since 2008, so to say the least this was a very bad experience for me "
" wmy comments below are about autoeurope "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by THOMAS - 02 May 2025
" As stated above "
" Having an annual car hire excess insurance policy does not usially play well with Goldcar counter staff who usually try to insist on taking out their excess policy. Once the hirer can resist that pressured up-sell, and do a close examination of noted damage before leaving the parking lot, all is good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by VALERIE - 07 January 2025
" as 3 above "
" Generally really good experience with excellent and patient staff. only one surprise and disappointment - I was changed an extra €87 to cross the border into Italy only a short distance way. It had always been my plan to move up and down the coast so was not impressed at having to pay extra for something that is standard in western Europe and have never been charged for this before. Hence scores of 8 and 9 above. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PETER - 04 December 2024
" I travel frequently to Nice and most often rent a car. This was my first time to rent with Gold car. The insurance was far too expensive and the surcharge for travelling into Monaco was crazy. "
" Insurance was very very expensive. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RICHARD - 16 November 2024
" See above "
" Man at the counter said the insurance which you sold provided no cover and demanded a payment of 35 euros for each day of car hire .He refused to call the police. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TERESA - 13 November 2024
" FELT VERY MUCH UNDER PRESSURE TO TAKE EXTRA INSURANCE "
" gold car was very damaged "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by SEÁN - 15 September 2024
" Well done to all the Goldcar staff "
" Larger queue than usual at Goldcar's airport desk, but clients were dealt with in a courteous, swift and efficient manner. Very happy overall with experience. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by EILEEN - 10 July 2024
" I have been renting cars in the South of France for almost 30 years and while I always go through Auto Europe, I have chosen different providers over the years. I have now decided to go with Goldcar every time. This is largely due to the level of service and efficiency in the Nice airport office. I was absolutely delighted that the gentleman who had served me last month remembered me again last week and not only that, but knew my preferences immediately. His name is Illie, and I am sure he is a much valued employee and a credit to Goldcar. Thank you Illie it was a pleasure doing business with you "
" I have been renting cars in the South of France for almost 30 years and while I always go through Auto Europe, I have chosen different providers over the years. I have now decided to go with Goldcar every time. This is largely due to the level of service and efficiency in the Nice airport office. I was absolutely delighted that the gentleman who had served me last month remembered me again last week and not only that, but knew my preferences immediately. His name is Illie, and I am sure he is a much valued employee and a credit to Goldcar. Thank you Illie it was a pleasure doing business with you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by BRENDAN - 01 April 2024
" Goldcar were unhelpful and appalling to deal with from start to finish. They adopted a 'couldn't care less' attitude. I will never deal with them again "
" Our flight was 45 minutes late landing at 20.15. The Goldcar office closed from 20.00 hrs. Tried calling Goldcar and Auto Europe - neither provided a service at that time. I had to book another car with a different provider. I returned at 8am next morning as soon as Goldcar opened. They would not honour the booking but offered me a new rental for an additional €350 even though I had already paid for my previous booking. No mention of a refund. Goldcar were appalling from start to finish and adopted a 'couldn't care less' attitude. I will never deal with them again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by DAVID - 14 February 2024
" See comments above "
" Overall a very satisfying experience as I am a longtime client of Auto Europe and this was the first time using Goldcar. A 30 minute wait at counter but staff was very efficient in dealing with me. Car was in excellent condition and drop off was fast. Only issue was that there was a scratch on rear door and I received an invoice within 10 minutes of dropping car. How can a price be realised so fast? (No breakdown!!) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by GWEN - 14 October 2023
" Very efficient and user friendly "
" Very positive experience- accepted that we had already excess cover insurance. No pressure applied at the counter unlike my experience with different provider in June. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JIM - 26 September 2023
" Very hot in the office and long wait, other than that it was all good "
" Very hot in the office and long wait, other than that it was all good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GERRY - 18 September 2023
" It was very simple and easy to hire through you. "
" All good but I did have to drop the car and didn't have time to complete the paper work. I hope there will be no issue with my deposit refund. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 07 July 2023
" Very satisfactory "
" Very satisfactory "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NICE, FR - Reviewed by RICHARD - 07 April 2023
" Never heard of Auto Europe before but based on this experience I may use them again. "
" Much the same as its competitors. No time wasted queuing. Don't need the big speech about buying extra insurance. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
NICE, FR - Reviewed by ARTHUR - 21 November 2022
" Very satisfactory "
" Very satisfactory "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by AIDAN - 27 September 2022
" As per 3 "
" Car was old and had problems with the rear tyre "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by NIALL - 19 July 2022
" We reserved an Opel Mokka (or similar). We received a Fiat Tipo which is not similar. Gold Car said it was the only car they had and said that the agent promised us that car but they didn't have it. We have used auto Europe in the past and been happy but overall we had a very bad experience in Marseilles this year. "
" We had to queue for 2.5 hours to collect our car. When we returned our car we received an email showing no further charges. We have now been charged €603 with no explanation. We are trying to receive a refund. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 3
NICE, FR - Reviewed by GARRETT - 18 July 2022
" My flight was changed, and as a result I was arriving later to Nice airport. I was charged a late fee of €85.15, which was reduced to €65.15, as i had paid €20 for ad blue (see above). Checking my credit card this morning, both the €85.15 and €65.15 were charged. Please cancel, or refund the €85.15 charge. "
" there was no ad blue in the car. I couldnt stop for a comfort break as the car wouldnt restart, and as it was after midnight, there was no where to purchase ad blue. this made my drive to Port Grimaud extremely uncomfortable. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 4
NICE, FR - Reviewed by JOHN - 03 July 2022
" Satisfactory and efficient "
" Satisfactory overall "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by LARRY - 25 June 2022
" Customer service was excellent "
" Experience was very good and will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by AIDEN - 14 June 2022
" Very helpful check in. "
" Tres Bien "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by IRIS - 30 April 2022
" There needs to be more transparency in relation to insurance so as customers can budget appropriately and are not hit with additional costs when collecting car. "
" I ended up having to pay approximately 200 for insurance as Goldcar said insurance already paid when booking car was not full cover. They also did not include Tax in quote for insurance on collecting car ie 128.88 rather than the 154.66 deducted. Expected a four door car and a step up from Fiat 500. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by FERGUS - 07 March 2022
" As usual, arrangements were fine. Everything was as expected. "
" They're cheap. Not sufficient Counte staff to provide a rapid service. Car, Fiat 500, was clean (except for windscreen). Auto Stop/Start did not work from the start. It took me a while to work out what the warning light was for. I reported this on return. Otherwise fine. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BORDEAUX, FR - Reviewed by KEITH - 15 September 2021
" Good value rental, clean car and helpful staff in Bordeaux "
" Despite all the negative reviews I have seen for some of the Goldcar's offices, I found the counter staff in Bordeaux very helpful. They were informative about the additional insurance and mileage options available to me but not overly pushy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by GRZEGORZ - 15 July 2019
" Finally all went OK "
" Staff doesn't acting very friendly, long time to pick up the car. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by EILEEN - 18 February 2019
" Very smooth .auto europe very helpful when i got into a panic.will be using them again "
" All was very good Only problem for us was that the office closed at ten and we worried that our flight might be delayed .we did not reslise at the time of booking that the office was closing at ten. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by EILEEN - 06 October 2018
" I was completely satisfied "
" It was seamless .everyone very professional and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DECLAN - 21 September 2018
" Do not want another car from Goldcar....will probably go straight to a reputed renter to avoid this. "
" fuel and insurance queries were met with rudeness and excessive pressure. Were asked to return to airport desk if we had an issue with car on collection! "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by AINE - 11 September 2018
" Very poor customer service "
" Gold car very poor customer services "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BORDEAUX, FR - Reviewed by JOHN - 06 September 2018
" if I get my refund "
" I am due a full refund as I was presented with a demand at the pick-up desk for payment of additional insurance the cost of which exceeded the car rental. I was told that if I did not pay this optional insurance that the manager would find a fault with the vehicle on return and make me pay an excess of over €4,000. My wife got upset with this threat and the desk lady who claimed to be the manager then refused to rent the car. I signed a form that I declined the optional insurance and I was told that I would automatically be credited with the fees paid but that has not yet occurred. Please cancel any payment to Gold car and arrange my refund. Regards "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by THOMAS - 04 September 2018
" Glad I went with auto Europe as they had the best price and the service was v efficient "
" Very happy with car. The price of the booster seats for children is excessive but that is the same for all rental firms "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHRISTOPHER - 29 July 2018
" I have had no experience with Auto Europe other than to book our rental car via your website. This was a trouble free experience. A very positive review from another of your customers influenced my choice of Auto Europe. Apparently you had helped this customer when they had been provided with an inferior car to the one they had been booked (by Goldcar!). Now you have an opportunity to make this right for me. "
" Up until 1 hour ago, I was really impressed with the Goldcar experience; fast check-out; great (new) car; fast check in. Then, today I saw an email from Gold car with an invoice for "Major Cleaning" which came to €150. The only cleaning that was required was to vacuum some sand from the floors and boot area. We consumed no food or drink in the car. There was no soiling of any kind - just some sand, as one might expect, from the Cote d'Azur!! As there had been an accident on the motorway on Thurs evening on our journey to Nice airport, we just had time to refuel but not to vacuum (which would have taken us maybe 10 minutes). The drop off was unattended and so there was no discussion about this. Just a bill. €150 was a completely excessive charge for what needed to be done and for that reason, unless something can be done to provide me with a full or partial credit, I will avoid Goldcar in future and advise my friends and colleagues to do likewise. Your extremely dissatisfied customer, Christopher Herbert "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RONAN - 02 July 2018
" easy "
" the rental desk was in the other terminal , and far away when i got there they told me i couldn't drive the car to monaco or italy unless i paid them more money and they told me my insurance was insufficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10