Auto Europe
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EASYCARHIRE ITALY CUSTOMER REVIEWS
- 6.1
- 7
- 5.5
- 5.8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EASYCARHIRE ITALY Car Rental Reviews
Average Rating for Easycarhire :
Showing Results 1 to 8
Page 1 of 1
PISA, IT - Reviewed by STEPHEN - 03 September 2025
" These car hires should be thoroughly checked before they are given to customers. "
" The car I got was extensively damaged. There was a warning light for service on constantly. The front right tire was low on pressure. The inside and outside of the car was not clean. When I returned the car I was made feel like it was me that did all the pervious damage, this was time consuming and a poor service. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 1
PISA, IT - Reviewed by ENDA - 26 August 2025
" Worst ever experience. Autoeurope need to remove these suppliers as it is ruining your good name. "
" The car had a lot of superficial scratches. Although it was a tiny car we had to stand in the 35 degree heat for 15 minutes whilst each scratch noted. On returning the same 15 process resulted in some tiny scratches being identified as new. I confirmed they were not new and ECH employee asked me to sign form so it could be entered into their system. I did sign only because he confirmed there was no monetary impact of this. They then sent me a bill for €350 that I now have to dispute. Ridiculous treatment. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by HUBERT - 27 February 2025
" Auto Europe's insurance is not accepted by its subcontractors resulting in additional charges. "
" They would not accept the insurance put in place with Auto Europe and charged an additional fee for the cover already purchased. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 2
PISA, IT - Reviewed by DAMIAN - 02 October 2024
" Counter staff were pushy, trying to get us to pay for their insurance although we had taken extra with Auto Europe. Car collection staff disinterested and did not do job properly. Furious with being charged by damage that we did not cause. Would not recommend Easy car hire at all "
" We had to drop the car back during out of office hours. They are claiming damage to the car that was already in the vehicle. We have photos, which we sent to them to dispute it.They are not responding to us. We will obviously be contacting Auto Europe "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
PALERMO, IT - Reviewed by THOMAS - 10 September 2024
" See comments above "
" Car return was ridiculously complicated and worrisome, as it was very hard to find address. Pick up outside the airport area was not straightforward "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DAN IONUT - 28 March 2024
" All OK, thanks! "
" They try very hard, but in a polite way to sell extra insurance, I refused, and it was OK. The waiting time was reasonable. The car was in very good condition (almost new), clean and beautiful, but they have tricked me with the fuel level (the policy was 3/4 tank, I have filled it to 100% when I was 110 KM away, and when I returned the car it was still 100%). When I have returned the car I smelled disappointment that they have not find any damage, after long and careful inspection. Overall it was good experience, considering the price paid (it was almost free, if I exclude excess refund coverage). "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by WALTER - 07 October 2023
" Autoeurope provided problemfree rentals in the past. The experience with Easycarhire has been terrible. And I haven't seen the end yet! "
" The rental car was hit and damaged by a motorcycle. I was given a replacement car but only on condition I deposit a further 2000 euro bond. This was to ascertain insurance issues. However, Easycarhire charged me the sum instead of just holding it as a bond. All attempts to contact the company via email have been unsuccessful. None of the emails has been answered. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
PISA, IT - Reviewed by GITTE - 24 May 2023
" Nice "
" Nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10