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UNITED KINGDOM
CAR HIRE REVIEWS
Car hire reviews in the United Kingdom
Comprising England, Scotland, Wales and Northern Ireland, the United Kingdom is several top destinations rolled into one. Popular for its diverse scenery and rich cultural heritage, it's a land of ancient castles, lavish palaces and well-preserved country estates, not to mention some of the world's most famous museums and art galleries. One of the great pleasures of a UK car hire is the chance to travel around quickly and easily on its excellent network of roads and motorways. Many people base themselves in London and embark on a series of day-trips to some of England's must-see attractions, including Windor Castle (just 22 miles west of the city), Stonehenge (90 miles south-west) and Bath (97 miles west), along with the famous university towns of Oxford (55 miles north-west) and Cambridge (62 miles north). In the extreme north of the UK, a city-hopping tour of Scotland normally begins in Edinburgh (don't miss the castle!) followed by a visit to Glasgow (46 miles west). Driving up to the Highlands in the hope of seeing the legendary Loch Ness monster is one of the most exhilarating road-trips in the United Kingdom. Lesser-known but equally delightful is Wales, notable for its cosmopolitan capital, Cardiff, and its breathtaking land and seascapes. The most popular Welsh road-trips include a visit to Snowdonia National Park, Anglesey and the beautiful Brecon Beacons bordered by the Black Mountains. Last but not least, Northern Ireland is a country currently experiencing a tourism boom after many years in the political wilderness. The capital, Belfast, has many first-class sights, including the large tourist complex built around the port area from whence the Titanic departed on her ill-fated maiden voyage. Don't miss the mysterious Giant's Causeway, a large gathering of natural polygonal-shaped stones created by a volcanic eruption 60 million years ago, nor the Glens of Antrim on Northern Ireland's magnificent north coast.
Founded in 1954, Auto Europe is a strong leader of the international car hire industry, offering its millions of customers over 28,000 convenient pick-up points in more than 190 destinations worldwide, including the UK and other key locations in western Europe. We work with all the world’s top global, national and local suppliers to offer the widest range of vehicles at the cheapest prices, always with the highest quality of service. Start planning your sightseeing itinerary with Auto Europe online today and tour the United Kingdom's best places in style and comfort. Before confirming your reservation, why not take a look at the comments in our United Kingdom car hire reviews section below for some extra peace of mind.
AUTO EUROPE GREAT BRITAIN Car Rental Reviews
Average Rating for Auto Europe :
LONDON, GB - Reviewed by JOHN - 17 September 2025
" Good value for my needs "
" Fast friendly efficient service from the Budget staff both at pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by LEWIS - 17 September 2025
" Autoeurope booking was easy as usual with some of the lowest prices. "
" Firstly I was offered to upgrade for a fee. However, on accepting, the price increased by 25%. I therefore went back to the original car. The car had a lot of damage that was not listed. Also had a bulging tyre. I was then given another car (electric) but there was no charging cable. All in all, it took 1.5 hours before I finally drove off. As a result I was late for my mothers 88th birthday celebration. Staff were rude, patronising, and dishonest. I also felt that my race was a factor. Never again with Budget. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
LUTON, GB - Reviewed by EMER - 12 September 2025
" No problem with Keddy, the misinformation regarding what I thought I'd booked through yourselves and what transpired in reality were poles apart. Eg, I booked full insurance through you, only to find out I was liable for a 2.1k excess when I got there. Would recommend Keddy, not your company. "
" No issues "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BIRMINGHAM, GB - Reviewed by MARY - 06 September 2025
" Smooth and seamless. The 2000 euro excess that requires addition substantial money to offset is very annoying. This option should be given at time of booking when one has a chance to think about it. As it is it's exploitative! "
" The complexity of names is confusing; Keddy's, Autocar, Alamo etc Staff were very professional and helpful "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SHARAN - 30 August 2025
" Not much to say would use again, but not accept the type of car again "
" The only thing we didn't like was the car, having for an suv, we got an estate car which was very low. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DENISE - 29 August 2025
" All good. "
" All good. Easy and pleasant to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ALASTAIR CAMPBELL - 28 August 2025
" Good service, as usual. "
" You provided no explanation of the EV charging process, where to find the cables, the lack of a card to pay for charging or where to find charging. The cost of £40 for about 150 miles travel is a ridiculous amount too. The service was pretty poor. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by JOSEPH - 28 August 2025
" Recommended. "
" Friendly staff member processed my rental. I was able to do most of this online myself so the pickup was quick. Was very satisfied with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by CORMAC - 28 August 2025
" Other than the very high deposit requirement, the experience was ok. "
" A deposit of 1000.00 sterling was required which is high in my experience and is still pending on my credit card. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by BRENDAN - 27 August 2025
" Excellent experience "
" Good counter service on pickup. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by RICARDO - 16 August 2025
" Auto Europe has great deals and always easy to book. "
" Car needed a service (oil change) and light was on the entire rental. But drove well otherwise, staff was friendly and helpful! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by BENJAMIN - 16 August 2025
" Convenient and easy. Quick pick-up and drop-off too. "
" Really quick, good service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by SHEILA - 16 August 2025
" Staff were very helpful. "
" The only worry I had was the amount of money held on credit card etc. I also would like confirmation back that nothing was taken from my accounts.... Car left with full tank and in good order. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JAMES - 14 August 2025
" As above "
" I am a gold hertz member and they repeatedly refuse to allow my partner to drive for free as advertised because I did not book through hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TOBY - 13 August 2025
" What do you need in here ? "
" Inconvenient location. Very slow collection process. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by JANE - 07 August 2025
" See comments above "
" I booked a compact car and was told at checkin that they do not have any cars. I was forced to take a jeep-loke vehicle which I was not happy with as that is not what I booked. The car hire companies should not take in bookings that they can not fulfill. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 29 July 2025
" Great service at check on and again when returned the car. Super service "
" Great service at check on and again when returned the car. Super service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by NICHOLAS - 28 July 2025
" My experience with Auto Europe and Hertz was excellent "
" I gave hertz an 8 on question 2. Most times Hertz are more expensive than other rental companies. But service is excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROSS - 24 July 2025
" When travelling overseas I always go to AutoEurope for car availability first .. and invariably end up ordering through them. They have cars and hire companies to meet all budgets. "
" The only downside I have with Green Motion is access to the location from LHR. The poor reliability, regularity (once an hour, if it shows) and capacity of the courtesy buses to and from the airport is not great so a taxi would be needed if you are tight for time. The only other drawback (and this could be a little unfair as all hire companies may have the same terms) but there is no refund for cars returned early .. and I don't mean by minutes! I returned the car a whole day early but no refund .. so read the terms carefully before booking. That aside, the agent I dealt with onsite was very friendly and efficient. The car, not the cleanest mind, was excellent. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by PETER - 23 July 2025
" Very happy with all aspects of the process! "
" Excellent Company with a customer friendly attitude! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by LUCY - 16 July 2025
" Very easy booking "
" Very smooth "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by STEPHEN - 16 July 2025
" N/A "
" Don't like the idea of limited mileage per day. Price should include unlimited mileage. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EUGENE - 13 July 2025
" The check-in was abominably slow. At least 20 minutes per customer. They required signatures they sent by email. The American chap in front of me had difficulty logging into his email, and it took 15 minutes before he could get and sign the email. I have never seen something as daft. While I was there, one customer walked out. I imagine that there are many more dissatisfied customers like him. "
" My voucher said to telephone Green Motion for details on how to find the office . That is because it is not at the airport but at a disused hotel £28 distant from terminal 5. Then you get the scare story to force you to buy their extra insurance, even after paying for it in advance. Auto Europe insurance is no good, they tell you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LEEDS, GB - Reviewed by JAMES - 10 July 2025
" Have used auto Europe plenty of times before and never had a problem but would be hesitant to use again after this experience. "
" Counter staff on collection were very ignorant and trying to upsell insurance, threatening that I would get charged 1500 if there was as much as a scratch if I didn't buy their insurance. Told me that the insurance I had with auto Europe was no use as if I had an accident or claim they would not provide documents . Absolutely would never use again. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by STEVEN - 04 July 2025
" Easy to book and complete collection when arrived at destination "
" Quick and friendly service great spec car for my purposes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by CLIVE - 29 June 2025
" I would like my money back "
" Took payment would not give me car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by OLIVER - 27 June 2025
" no comment "
" no comment "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by NIALL - 25 June 2025
" Auto Europe V good. Hertz themselves below what I expected for a big name. "
" Pick up etc excellent. Drop off not so much. Using the key drop as closed on a Sunday, their staff put the time returned as late that night, meaning an extra days charge, plus a late fee. I'm trying currently to get a refund. Also a vehicle license fee was also charged which is sneakily buried in the rental agreement I assume. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EARL - 25 June 2025
" The cost of rentals are one of the best with Alamo. "
" I always use Alamo for my car rentals. The staff are always professional. They are very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ANGUS - 23 June 2025
" Satisfied. "
" Over all very good value but could be a better choice of cars. The car I got was not washed but to be honest it was not an issue. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by TEDDY (TIMOTHY) - 18 June 2025
" Great service from pickup to return. A friendly and efficient service with an offer of an upgrade without the hard sell. I will definitely return. "
" Professional, affordable and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AIDAN - 11 June 2025
" Please see above. We are waiting for a response and reimbursement. We also feel that Sat Nave should be standard in every car rented We had to pay extra for this also "
" As previously emailed. Green Motion insisted we did not have "Full Damage Protection" even though our Voucher from Auto Europe clearly stated we did have it. Because of time pressures and having just arrived by air, we had no choice but to pay Green Motion for Full Cover a second time. We have emailed both Green Motion and Auto Europe but have not received a reply We think this was sharp practice by one or both parties. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by PAUL - 11 June 2025
" Everything very positive with regards Avis, the car and their staff. Only slight downside is the signage at Leeds Bradford Airport for directions to the car rental spots. Could not actually see any signs with the airport itself upon coming through the arrivals door. Outside wasnt much better. Nothing to do with Avis or Auto Europe but something that should be addressed with the airport authorities. "
" Fantastic experience and efficiency from the Avis personal at the desk and at drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 09 June 2025
" Excellent. Thank you "
" Excellent service. Great value. Lovely company to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by BRIAN - 29 May 2025
" I would think twice about budget now, but I can't fault AutoEurope for price and easiness of the website "
" We hired through you in April via budget and it couldn't of been better. This time it was different, the car had old chewing gum stuck in the door. No built in sat nav and not like equivalent to the money paid for hire at all. We asked for help With the car but the man on the desk was on his own so was unable to help. I had a phone call on the Saturday which I missed due to a family wedding from a mobile number and again Sunday which I answered to say it was the Gatwick office and the car had been double booked by mistake and could I confirm the registration number and when and where we were returning it. Quite stressful as we were on our way to see my nieces dance competition. The experience was nothing like the first time of hiring. And it left me worried as the deposit amount is showing on our bank statement it's been taken out, this didn't happen the first time hiring with them. I did email the man who had rung Sunday as they had emailed to confirm our rental of the car, but obviously I hadn't checked my emails either as I was busy Saturday. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LONDON, GB - Reviewed by MICHAEL - 22 May 2025
" Excellent "
" Very easy to deal with .staff at Stansted rental village were very efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KENNETH - 22 May 2025
" n/a "
" n/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by DIARMUID - 15 May 2025
" All good except shutttle bus and 1 hour wait in Glasgow until office opened "
" Just ok, you need to take shuttle bus and 20 minute wait "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JAMES - 15 May 2025
" Easy experience to book and amend booking with good choice and price range. "
" Ordered a mid size, manual car. Got an automatic Suzuki swift!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
EDINBURGH, GB - Reviewed by KATHLEEN - 12 May 2025
" The experience was positive from start to finish "
" My first time to hire, I was really impressed with how the experience ran so smooth. I would definitely consider hiring again from dollar "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MARGIE - 09 May 2025
" Booked with you before on a few occasions and no problems. You need to let people know its location and that they dont take debit cards. "
" Too long a walk from airport esp if raining . Or if one has mobility issues. Did nt know that when we booked. Car was nt cleaned when we got it . Was nt offered an alternative. The car itself was nt great to drive. The gear was inconvenient. Service otherwise was very good. Ok if you re on a budget and not fussed what you drive. They dont take debit cards!! Of which I had 3 with me. So I had to pay £75 extra coz I didnt have a credit card. Ridulous. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LONDON, GB - Reviewed by ROISIN - 07 May 2025
" As above "
" Awful the category of car wasn't available the only option was a downgrade to a Fiat 500 which my 76 year old father had to climb into the backseat of. The staff member when asked how we can avoid this situation again advised "get an earlier flight" not acceptable. Requested to be refunded the difference for the downgrade. A smaller deposit was taken of 207 and I was assured 250 would be refunded on return. This did not happen and only 207 was refunded. Then contacted customer service to get the refund and they are after charging my card instead of refunding it so am now trying to contact them to refund this and the original refund. Will never book again with Europcar "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DENISE - 02 May 2025
" I like using this company. The staff are helpful and friendly. I get the car I ordered with you, all done with speed and ease. "
" All good. Friendly professional staff Mike was very friendly on return of the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EAST MIDLANDS, GB - Reviewed by BRIAN - 01 May 2025
" The staff were great, and we would 100% recommend autoeurope and budget car hire again. We are actually booking for this month "
" The whole experience was faultless from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 26 April 2025
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by IRENE - 23 April 2025
" Very timely and professionally handled. "
" Very timely and professionally handled. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DANIEL - 21 April 2025
" Alamo staff 10 out of 10 "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by NIGEL - 19 April 2025
" Top marks all round "
" Very good service excellent car no waiting on pick up or return will definitely be using again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JANE - 18 April 2025
" Absolutely would definitely not recommend this company and the transfer bus drivers were incredibly rude didn't help with luggage or open door / lower steps for disabled family - just sat there no communication. "
" Staff were friendly on collection of car however a very hard sell to make you take extra insurance etc- almost felt bad for not taking it. Then given a great car however just sent out to go find it in a very large car park- these things consume time you don't want to spend while on holidays. Most companies bring the car and talk you through it. This was an automatic which took a while to figure out. On return they told us we were 4 days overdue on our date and owed money which was incorrect. However the manager did sort it and was pleasent and helpful- out taking extra time before our flight that we didn't have. It turned out my voucher was right but the staff had incorrectly put in dates and car reg etc. I think there are much better companies out there which is a shame as it should be seamless. Last and finally the bus transfer to and from depot was driven by the most unhelpful drivers- just sit in the van no help to disabled and let people figure out the luggage hold. Incredibly rude. One family couldn't get into the bud and he wouldn't get out to lower the step- absolutely avoid "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOAO - 17 April 2025
" Autoeurope is fine "
" Was placed in DnR without explanation. Unable to pick up car. Still waiting on an explanation to this day. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by ANN - 17 April 2025
" There was a queue but it moved quickly, the staff member was very helpful. "
" There was a queue but it moved quickly, the staff member was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by DERMOT - 16 April 2025
" excellent "
" excellent and friendly staff. would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JAMES - 11 April 2025
" Car not always as expected "
" This was a successful hire as i ordered an electric Polestar My 3 previous rentals with Hertz in Portugal England and Spain provided an inferior car to the one i had booked with you. Can you comment onthis please "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by EARL - 09 April 2025
" Overall, I had a great experience and I would patronise again as the rates are very competitive. "
" The transaction was very smooth and quick. Drop off was convenient as well. I would have loved that someone was there outside of working hours to actually check the vehicle for any damages before the customer leaves. Damages may happen after the customer has left. It means that customer will be billed for damages that he did not create. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEICESTER, GB - Reviewed by MAIRE - 28 March 2025
" Very happy "
" Value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by PAUL - 27 March 2025
" I hate this issue with alleged minor damage. A used car with four small scratches already is no different from a car with four scratches. It puts me off renting cars except when absolutely necessary. "
" They say there was a scratch on the car when we returned it. We find this hard to believe. I'm waiting to see how much they will charge me. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by PETER - 19 March 2025
" Paid for a car but then had to pay three times as much to get car from rental company. "
" Felt forced to take a charge I didn't want. Not clear of cost from the start. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by PAUL - 18 March 2025
" All good no complaints "
" Very good car Very efficient staff at pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by KEVIN - 17 March 2025
" Only one problem sat nav in the car I could not hear and couldn't find how to turn it up "
" Everything good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by KIERAN - 05 March 2025
" I want to single out Danesh in the Luton Airport office for his exceptional customer service. He went far beyond what was required to help me and I was and remain extremely appreciative of his kindness and support on the day. "
" I could not rent the car because I had not brought the physical credit card with me. This appears in small print in the various notifications but it destroyed my travel plans and left me to travel by train, bus, uber and taxi, "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ANN - 04 March 2025
" As above "
" Everything was fine until I received an unexpected charge after I'd dropped the car off. This was taken from my credit card without any warning and it was actually a mistake on your part. Counter staff member Daniel was exceptional and the agent I dropped the car to was very professional and efficient. The car was faultless too. Up until this point I'd have given 10s for everything. The charge is in the process of being refunded but it left a very sour taste. The number of emails I received in the process of booking, all the paperwork etc. would lead me to assume a high level of efficiency, checks and balances but this was not my experience. I usually hire from Hertz or Avis and you haven't won me over as a customer. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DENISE - 24 February 2025
" Not as good as usual. !st time I 've used Europcar. Will go back to Alamo next time. "
" They did not have a manual car ready for more, as booked. They wanted me to take an automatic. Eventually they found me a manual. They told me not to take insurance with yourselves but directly with themselves next time. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by DEAGLAN - 12 February 2025
" Similar to above. Extremely dissatisfied with my experience. Customer service extremely unhelpful post car hire. Feels like I've been scammed "
" Horrendous experience start to finish. Location is not where all other car hire companies are and I was bullied into buying an additional insurance package "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by JAMES - 28 January 2025
" very good but a hiccup with car class "
" I had booked a saloon with autoeurope The europcar booking was for an SUV by autoeurope "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RODERICK - 28 January 2025
" Overall a seamless experience. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DANNY - 23 January 2025
" always book through Auto Europe for best prices "
" from desk to drop off everything was so smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAY - 15 January 2025
" Delighted I went with Auto Europe and Enterprise...,have hired alot of cars in multiple countries over the years and this was the most efficient and friendliest experiences to date, will use again for the next trip "
" Great support from Jav at the Enterprise office in Paddington...very efficient and friendly , the return process at a different location ( Stanstead Airport) was very convenient and also very smooth process and very friendly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PAUL - 01 January 2025
" Overall experience was very satisfactory "
" Excellent staff good quality car and easy pick-up and drop off process "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LI HAO - 27 December 2024
" Quick and easy to use. Only question here is how will they handle actual disputes - one which I've not had the opportunity to try out since my situation with Europcar is with the vendor directly. "
" At the counter, I was informed that it was ok to pick up the car early - at no additional charges. After returning the car, I was not provided with a statement of return despite calling them for it. 3 days later, I noticed a higher than expected charge on my card. Again, I had not received any invoice (which the Europcar agent said was sent to me). He shared that this was for an additional day of rental, and the licenses and fees associated with it. It was close to GBP 100! All for a 45 minutes earlier pick up that was informed would be free of charge. Additionally, instead of indicating that the pick up was at 12.45pm (the actual time when the keys were handed over), they had indicated that my pick up started at 12.20pm. Which is not what was indicated on the rental agreement. Never trust Europcar in the UK. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DENISE - 18 December 2024
" Easy site to use with good prices and offers. "
" All good. Friendly staff. Seen to straightaway. I did think I got a mini class car, Fiat 500, instead of an economy class car, as ordered, but it was ok . I didn't complain as only me and small luggage to get into it. Dont know whether that should have been a cheaper rate though. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by TONY - 18 December 2024
" Great service "
" Enterprise are lays the best. No hassle, no fake damage, no messing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 15 December 2024
" Overall very good "
" A little slow on picking up the car . But not really a problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by PHILIP - 15 December 2024
" Absolutely appalling ,are flight was canceled so called the office to explain ,made a bad situation from bad to worse told us we would have pay 90euros plus 50 euros to rebook no sympathy to our situation ,pathetic I just said for get it tried to do the right thing ,The staff at keddy was so understanding ,I have been using Auto Europe since 2013 never again "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JULIA - 11 December 2024
" No issues, unlike similar company off the airport who are not to be recommended. Very happy with everything. "
" All went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHANE - 05 December 2024
" Filter out shuttle bus from in terminal correctly "
" Overall very good, however implied in terminal pick up but needed to get a shuttle bus, charging fob for EV did not work at Shell charger causing stress and wasting time "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 20 November 2024
" Great service on front desk and again on return "
" Great service on front desk and again on return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MARC - 17 November 2024
" Easy to book "
" Dirty vehicle, not a full tank, 45 minute wait, incompetent staff "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BIRMINGHAM, GB - Reviewed by JAMES - 14 November 2024
" Easy to pick up and drop off counter staff excellent "
" Budget were excellent and provided a great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by PAUL - 13 November 2024
" Have used Autoeurope for as long as I can remember, would never choose Drivalia again "
" Could not get through for 45 minutes to be picked up at terminal on arrival. Refused full insurance as I had my own but forced to take theirs at a cost of £60 otherwise they would take £1800 from my account for 28 days. The vehicle had lots of external damage "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
EAST MIDLANDS, GB - Reviewed by MICHAEL - 05 November 2024
" But after that everything was ok "
" Had to wait a over a hour on arrival 2 get car as it was not ready had to be checked ,and cleaned as it was sitting out side dirty "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BRISTOL, GB - Reviewed by PATRICK - 04 November 2024
" Efficient "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - 15 October 2024
" It is always easy to book a car rental with Auto Europe. The list of comparisons provides very helpful information. The reason I chose Green Motion was that the cost of the rental was cheaper than other rentals because of the limited mileage option in the clause. This suited me on this occasion as I only used 66% of my allocation. "
" Firstly, I would like to put on record that I found the staff in Green Motion to be very courteous and helpful. However, there was a major issue with my rental. In relation to the Collision Damage Waiver, Green Motion required of me to put a hold of £1,500 on my credit card. The only option for doing this was to use the chip and pin function on my card. Unfortunately for me, this function was not working on my card. I, therefore, assumed that I could just provide the necessary credit card details that is equally normally associated with credit card transactions. However, I was reliably informed that this option was not available with Green Motion. I explained that any collision damage excess was covered on my policy with Autoeurope, whom I had booked the car rental with. In other words, if anything was to happen to the car, Green Motion were guaranteed to be reimbursed all of the excess . However, I was informed that the car could not be released to me despite all of the alternatives outlined above. In the end, I was able to get the car released with the use of a debit card. However, this cost me £152 and this was non-refundable. Given that I had already bought extra insurance through Autoeurope and I had a credit card that could have been accessed through an equally popular channel for the release of funds, this was a bitter pill to swallow especially that I was being charged an enormously large amount of money for 4 days use. Despite the rather otherwise good service and the quality of the rented car, it should come as no surprise that it is unlikely that I will find myself in a position to consider using Green Motion in the future. I have informed Green Motion of my dissatisfaction. My only hope is that Green Motion will take on board what is referenced here and put in place extra backup options for credit card payments to cater for unforeseen and unfortunate events as outlined above. Green Motion ended up getting an unnecessary extra payment and I ended up bearing the brunt of an unnecessary and hugely expensive and unwarranted cost. As you can tell, I am not a happy customer. "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SIMON - 05 October 2024
" Great service front desk check in (Pawel) and great return service "
" Great front desk check in and great return service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 30 September 2024
" Simple process, no issues picking up or dropping off the vehicle. Staff extremely helpful & friendly. Very positive experience. "
" Simple process, no issues picking up or dropping off the vehicle. Staff extremely helpful & friendly. Very positive experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTIAN - 26 September 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by OLIVER - 26 September 2024
" The usual oversell of insurance is a pain, especially when it has already been covered. Some instructions on using the specific on-board sat nav would have been helpful. "
" Fuel / return policy is very difficult for customer to gauge. Full pick up, full return would be much simpler for customer to manage. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by PHILIP - 19 September 2024
" x "
" x "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by COLM - 18 September 2024
" All very positive "
" All good bar for hard sell of insurance "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by GEORGE - 13 September 2024
" I specifically asked for a car hire provider in terminal. Hertz was a shuttle bus away. There were cheaper options with a shuttle bus ride that I could have chosen, "
" Fine "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICHOLAS - 07 September 2024
" Basic defects in an otherwise fine car. "
" The car radio aerial was missing so radio reception was lousy. The lever to open the hatch for fuel filling didn't work. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BRISTOL, GB - Reviewed by JOSEPH - 29 August 2024
" I use Auto Europe regularly "
" I will use Green Motion again as the staff at pickup and return were excellent and friendly. Good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by PHILIP - 23 August 2024
" still use auto europe but not keddy "
" poor counter servis long wait time cars not ready "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by BRENDAN - 17 August 2024
" Great in all aspects "
" Very busy office but they moved through the queue quickly and efficiently "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DARREN - 15 August 2024
" Feel scammed "
" Feel like I was scammed "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by CIARA - 14 August 2024
" Very quick and easy check in. Staff were very helpful and friendly. Car was excellent, couldn't fault our experience. "
" Check in staff very friendly and helpful. Quick check in and explained everything to us clearly. Had a problem with the built in sat nav however it was no issue at all and problem was sorted with no inconvenience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by DYFED - 12 August 2024
" Disappointed with europcar "
" Upgraded my car on arrival. Very disappointed to have to pay extra for adaptive cruise control with europcar. Will not use them again. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JAMES - 09 August 2024
" No stress very easy procesure "
" Great service and great condition car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 08 August 2024
" Otherwise all was fine "
" I booked through Auto Europe but also got an invoice from Hertz, which was considerably lower that what I paid. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by THOMAS - 06 August 2024
" Auto Europe made the whole process stress free with the most competitive prices. "
" Car was not ready on arrival, left waiting 50 minutes for car. Was told the delay was because it was in the wash bay, but it was given to me filthy on the outside. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LONDON, GB - Reviewed by GARRETT - 01 August 2024
" Quite a gap between buses. Had to get £38 taxi "
" Quite a gap between buses. Had to get £38 taxi "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by EMMET - 29 July 2024
" Great price and service "
" Gareth was a great help at the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by PATRICIA - 27 July 2024
" Had a great experience picking up my vehicle on this occasions, staff were lovely and helpful. Car was clean and no problems. Thank you! "
" If Keddy was the gentleman handing over my vehicle, he was very informative and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by BRIAN - 25 July 2024
" The website was great and we would use AutoEurope again. My problem is with Europecar. "
" Unfortunately we had to return the car and had to collect another car due to sat nav/ software fault. But I had already paid online and didn't realise and when asked about an upgrade to an automatic we decided to go for it. So when you I paid I thought I was paying for the deposit and rental. And not taking into account the €186 I'd already paid "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by SEAN - 24 July 2024
" Overall it was good but the car given was smaller than advertised - "
" The car I got was much smaller to an MG Zs / it was a Suzuki swift "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JOHN - 22 July 2024
" Na "
" The service was very good, the price should be better, the offer of insurance for €25 a day is the greatest rip off joke hence I don't take it, I drive a €40,000 Mercedes at home and the insurance is €1 a day. Time car rental companies got real. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LAWRENCE - 18 July 2024
" STAFF EXCELLENT "
" EXCELLENT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOANNA - 15 July 2024
" Very easy process, I will use AutoEurope again. "
" Very helpful staff at the airport pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KWAN LUN - 14 July 2024
" Not a happy one "
" I have booked a Jeep from the Auto Europe website. This turned out to be an electric car ( not made clear on Auto Europe web page). On the Hertz counter I was told this is an electric car, since I am not sure if charging station and charge time, I decline to take it. I was first offered an alternative and was told it would cost £50, I asked if there is a cheaper alternative, a Suzuki was offered on £40. I took the offer thinking it was £40 for the duration since the car is even smaller than the Jeep I initially choose. Everything was set and I was given a voucher to sign. Since I was in a hurry and therefore not looked at the small print before signing. Only upon returning the car two days later I found out that the change of car has costed me £120 plus VAT. I think Hertz is not very ethical. Furthermore, I returned the car after just two days, and Hertz has not refund me for one day unused change. I am disappointed, but I did not make a direct complaint to Hertz because I signed the voucher without carefully looking at the numbers. Partly my fault. However, this change of car and the excessive charge is something I am not very happy with. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NEWCASTLE, GB - Reviewed by JENNIFER - 10 July 2024
" As above "
" Desk staff was very friendly and the pick up and drop off procedures were very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANNE - 08 July 2024
" I am happy to pay any honest charges I incur but believe that we were being targeted for this false charge, a practice I most def assume is ongoing. It is a deterrent to hiring a car again. I am very interest in Auto Europe's response to this matter. "
" There was little choice when we arrived and the vehicle we were allocated had a lot of scratches/marks/dents (more than ten) and a piece of side trim missing. The car drove well but gearstick was difficult to use. When we were refuelling the car to full we noticed the fuel button did not read to the top (a little under). On returning it, a staff member checked it over. I overheard 'Asif' say to this staff member 'that vehicle never registers as full'. The first staff member then asked me to sign on a tablet showing only a signature box and email and date. I did not want to sign a document I could it see and asked for a printed receipt with Hertz. Then 2 staff members went in to do this then one came out to say that the other was going to charge £35 for fuel but that he had cleared it up. I now have an email showing this charge and separately a printed receipt showing zero as due. I just feel that whole fuel business was a scam being operated and am waiting to see what happens to the 250e being held on my card which I have to wait for up to ten days to be returned. I have the fuel receipt and the printed receipt showing zero due and will not accept this false charge if it is made. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by KERRY - 08 July 2024
" A two hour wait after a long flight with a toddler is absolutely ridiculous. You definitely need more staff. "
" The wait for the car was over 2 hours! I've never experienced this before. It wasn't the staff members' fault, but they were just so understaffed and the computers were so slow. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PAUL - 30 June 2024
" Excellent, will use again. "
" Very friendly staff at Glasgow airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRENDAN - 12 June 2024
" Excellent all round experience "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOHN - 10 June 2024
" Good "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by BILLY - 10 June 2024
" Whole experience was quick and easy and will happily book again. "
" Polite and friendly staff who explained the whole process plainly and simply. Pick up and drop off was quick and easy. Car choices were excellent and pristine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ROBIN - 06 June 2024
" Apart from the car collection not being at the passenger terminal, all was good. Waiting for the bus to the car-hire location added an hour to our journey, which made us late for our appointment. "
" Apart from the fact that the depot is a long way from the passenger terminal and requires an infrequent bus, the experience was good. I understood the booking of "At Airport" to mean in the passenger terminal, not some other location. Bristol airport is a nightmare. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by JOHN - 06 June 2024
" STILL WAITING FOR REFUND OF €200 "
" LONG QUEUE OF OVER 1HR O WAIT FOR AGENT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by BRENDAN - 01 June 2024
" Usually very competitive in price. "
" It was Europcar that served me. Very positive experience. Great upgrade at a good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GORDON - 30 May 2024
" Generally a bad experience. If it isn't resolved correctly, I think I will lose respect for car hire companies and brokers. "
" I was mislead by their counter staff. I have been charged a different amount than I was told and pressured to pay. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
EXETER, GB - Reviewed by STEPHEN DONAL - 27 May 2024
" I refer to the voucher below where i had booked a car with 58.33 Sterling to be paid. I had already paid 385.69 When I arrived at the desk I was offered an upgrade car which I was told would be offered an extra 30 per day. I also purchase complete cover for around 35 per day and a full tank of petrol (although I only used half a tank) To my astonishment I appear to have been charged an additional 512. euro. I dont know how it ended up at such a price of 1000 euro for 4 days. Could I please be sent a breakdown of how this was calculated "
" I refer to the voucher below where i had booked a car with 58.33 Sterling to be paid. I had already paid 385.69
When I arrived at the desk I was offered an upgrade car which I was told would be offered an extra 30 per day. I also purchase complete cover for around 35 per day and a full tank of petrol (although I only used half a tank) To my astonishment I appear to have been charged an additional 512. euro. I dont know how I ended paying such a price which is unbelievably expensive price of 1000 euro for 4 days ! Could I please be sent a breakdown of how this was calculated
Thank you
Stephen Dodd
Sent from Outlook for Android
From: Auto Europe Reservations
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by PAUL - 23 May 2024
" Very user friendly good value and simple to use "
" Very nice car and the rental process was very good . All Hertz staff were helpful and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUTH - 22 May 2024
" Very positive experience overall. I thought I had paid for insurance/excess cover with Auto Europe, and had to pay almost 200 euro to cover this on the day of pickup. Perhaps it was my own mistake, but this could have been clearer at the booking stage. "
" Very positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WOLF - 22 May 2024
" AutoEurope should not have a high 8.4 Rating for Green Motion on your website. I looked through Trustpilot reviews afterwards and the scam with invisible scratches, dents and bad tyres is a continuously repeating theme! Worst rental company in UK! "
" Total scammers! Returned the car in perfect condition, but had to catch flight back early morning. They charged GBP 377 for a 'dent' that was not visible to anyone but their own staff. Pure fraud. Even left the tank fuller than it was. Will never rent from them again! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SIMON - 22 May 2024
" Was upgraded, great car which made journey better "
" Only issue was busy and took along time to get the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by FIONA - 17 May 2024
" Easy and fast pick up and drop off "
" Very nice agents that didn't pressurise me to purchase extra insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANJA - 15 May 2024
" Will book the next time Alamo again. "
" I was very happy with Alamo, especially the customer service in Bristol was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by ALAN - 12 May 2024
" 1) Not informed collection was 5-miles away frm airport - long wait for pickup at terminal. 2) Time from our arrival to issue of vehicle Hilton Hotel took one and half hours. 3) The car we had selected was a Mid-range car ie: Golf etc, car provided was a budjet type vehicle - ie a underpowered ( 3 cylinder low budjet Citroen C-3 - 1.2 ) -Not a equivelent vehicle to golf!!! 4) On our inspection of cleanliness - the car had lots of human hair over seats - a lipstick left in centre colom area! 5) I Request a refund? "
" 1) Not informed collection was 5-miles away frm airport - long wait for pickup at terminal. 2) Time from our arrival to issue of vehicle Hilton Hotel took one and half hours. 3) The car we had selected was a Mid-range car ie: Golf etc, car provided was a budjet type vehicle - ie a underpowered ( 3 cylinder low budjet Citroen C-3 - 1.2 ) -Not a equivelent vehicle to golf!!! 4) On our inspection of cleanliness - the car had lots of human hair over seats - a lipstick left in centre colom area! 5) I Request a refund? "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 3
BIRMINGHAM, GB - Reviewed by JAMES - 04 May 2024
" Good "
" Very courteous and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by NAOMI - 02 May 2024
" It was frustrating to hear that there was an option for more insurance with Europcar when I booked the highest coverage available through Auto Europe. "
" It was frustrating to hear that there was an option for more insurance with Europcar when I booked the highest coverage available through Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DAVID - 19 April 2024
" See above "
" I have given the experience a 6 as I was unaware that the car hire company is not located at the car hire area at Bristol airport. I got the shuttle bus from the airport to the car hire area only to discover that Green Motion are not located there. I had to get the shuttle bus back to the airport and then walk 10 minutes to where Green Motion is located. I suggest that this IMPORTANT piece of information is prominently displayed when booking with this company on your website "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by GRAHAM - 05 April 2024
" See above "
" Keep them on your hire list good price &good clean cars staff excellent Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 05 April 2024
" Always a smooth process from start to finish. "
" Everything was very good no issues or hard sell. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIHANA - 04 April 2024
" Above does not apply to Auto Europe since my family and myself are using your services for last couple of years and I have never experienced this, but to be honest this was the first time that we have booked Europe car. Please if you have a way to escalate this matter to them I would appreciate it. "
" Hi Auto Europe, I have actually raised complaint to Europcar and I will probably raise a case for credit card fraud with my card provider. I have booked a car with you, and paid 211.23€ for a car and full cover. I have also asked for a child seat which was meant to be paid on the counter as an extra, all good. They have taken a deposit of 450 GBP and said that car seat will be charged 13 GBP per day, so 39 for three days, again all good. We have returned a car, it was inspected no issues. Today they have charged us 241.47 GBP from my card, 39 of which should be the child seat and the rest nobody knows what. We have paid the rent and full cover to AutoEurope and the guy at the counter didn't tell us anything about any hidden costs. After all if he told us we wouldn't take the car, no one with a brain would take Dacia Sendero for 2.5 days for 500€. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ROGER - 23 March 2024
" Have booked with auto Europe many times and hired cares with unlimited mileage. Only found out on returning the car there was a mileage limit of 300 miles. Had to look really closely at voucher to find this detail. Will be unlikely to use auto Europe again after this ☹️☹️ "
" Very efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 20 March 2024
" A good experience with this hire. "
" Staff were friendly and efficient when collecting vehicle and explained all hire conditions well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANTOINETTE - 19 March 2024
" Great, quick pick up snd drop of, lovely friendly staff. "
" Smooth experience from start to finish, and great value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by KEVIN - 18 March 2024
" Pre paid and paid the same again for insurance and I think I was pressured into paying for extra insurance I didn't like it "
" Charges on credit card not explained until I asked when dropping off car "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by JOSEPH - 29 February 2024
" Used a couple of times and always spot on. "
" Good upgrade with EV. Charging a bit pricey "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANDREW - 29 February 2024
" Quick , friendly and professional "
" Great service will be using again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MINDAUGAS - 21 February 2024
" Everything was good "
" Everything very simple "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 21 February 2024
" As above "
" All staff and customer service agents were friendly and very helpful. They made our experience seamless and very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 20 February 2024
" I would recommend completely, just wish more signs for rental returns. "
" Fabulous service with friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SARAH - 19 February 2024
" Great. Collecting the car was much quicker than with other providers. Staff service was excellent. "
" Lady at counter Sharon was extremely helpful and provided excellent customer service. The staff outside when I collected the car were brilliant, answered my questions with good humour and kindness. The car was a little worn in but to be honest with 3 young kids that was probably a good thing! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by JAMES - 16 February 2024
" good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by FLORIAN - 08 February 2024
" Easy as always "
" First car we received had an issue with the key and wouldn't start intermittently so we had to change the car. sixt staff was very helpful, friendly and professional about it though "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by NIGEL - 07 February 2024
" Good overall. "
" Friendly staff, new, clean car, competitive pricing. Hired an Opel Mokka, just a fyi, I do not have big feet but still found the space for the drivers feet a bit limited, took a bit of getting used to. For people wearing boots and.or with larger feet would be awkward/dangerous. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEWQUAY, GB - Reviewed by MARC - 07 February 2024
" I called auto europe customer care about an issue and they were no help at all. "
" Did not have the correct baby seat, i had to get one from europcar Did not advise properly on how to charge the electric car or where to find cables Overcharged me "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by RICHARD FINBAR - 02 February 2024
" Very bad "
" Worse experience we ever had and will never use them again or a booking website under staffed and staff that was there very rude very aggressive with use of constant foul language "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EAMONN - 25 January 2024
" See 3 above, We may give Auto Europe a better recommendation if there is any sort of redress for the cost of the car hire. "
" Staff seemed friendly and helpful but because of problems with my licence, we were obliged to take out the car hire in my wife's name. We were charged a small fortune (£195.00) to take out comprehensive cover as my wife was a little nervous to drive. We were also informed that the original money we had paid was lost. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by PATRICK - 10 January 2024
" I would definitely use alamo in the future "
" Very friendly and attentive staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by IAN - 03 January 2024
" . "
" Very smooth and efficient process both at pick-up and drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by GERARD - 02 January 2024
" I use Auto Europe regularly when I need to hire a car "
" There were too many warning sounds in the car. They were difficult to switch off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by COLIN - 27 December 2023
" As expected. Would book again "
" As expected. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by RICHARD - 21 December 2023
" Very efficient and hassle free "
" Fantastic service from Roshi & Sam "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by FRANCISCO - 20 December 2023
" Great experience apart from the credit card issue. "
" The only glitch was the unacceptance of a Revolut VISA Credit Card to cover the deposit. Revolut is a normal bank and, it wasn't a prepay card, it should be accepted as any other card. Luckily I had another card with me or it would have been very inconvenient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SUSAN - 11 December 2023
" Lovely car "
" Car was not ready when I arrived but the return was very quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 29 November 2023
" Painless "
" Easy and quick "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by MICHAEL - 05 November 2023
" 0 "
" 0 "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by THOMAS - 01 November 2023
" excellent service "
" excellent service the lady at the desk (Caitlin) was very helpful went out of her way to show us where the car was parked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JAMES - 30 October 2023
" See No.3 "
" Dear Sir/Madam I have rented from Europcar and other car rental firms many times over the years. This is the first time I feel compelled to complain about a car rental. The car was a disgrace. It had so many bumps and scratches on the rental card, I found it difficult check all of them. When I suggested that I should not agree to take the car with all the damage I was told to just take photographs. Inside, the window switches were damaged and had sharp edges and the passenger window was scored right down the middle. It's difficult to understand how a car could have been trashed so. The floor covering was worn through under the pedals. I was shocked that a car would be supplied in such a condition by Europcar having had numerous successful rentals from them in the past in several countries. I would have thought that a car in such condition would have been removed from the pool. I trust this information will be acted on and that no other customer will be subjected to such treatment. Yours James Kenny "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by MIKE - 17 October 2023
" When we finally got to the desk, we had to give all the information again that was already on the booking form. Name, address, card details etc. They then tried to sell us extra insurance. I didn't take this as only wanted the car for a short journey and a few hours. Hence, they were able to charge my card for damages that never occurred. This wasn't a leisure trip and the initial experience added to an already stressful day. And to find myself €400 out of pocket on Monday morning, put a bad taste in my mouth. I will need to do this trip again shortly but will not be booking with Auto Europe nor Hertz. "
" Never again! Took 1.5 hours to get the car. Long queues and rude customer service. Had only a few hours to visit a sick relative, leaving me less time with them as had a return flight that evening. Then proceeded to charge my account £343 for supposed damages done, which didn't happen. Had the car for 7 hours. Left airport, parked in family members driveway and then returned to airport. Awaiting response to refund request as pictures taken prior to taking the car and shows damage already there. Terrible treatment of customers from start to finish. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by DARREN - 13 October 2023
" Top class all around counter staff super and fast just when returning the car only short of taking out a magnifying glass too the car so make sure you have a good loom around and take a video "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JOHN - 12 October 2023
" Satisfied with all aspects of hire "
" Staff were efficient and friendly when collecting and returning car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 08 October 2023
" Good car good people good price "
" Good car good people good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIKOS - 02 October 2023
" I don't receive anymore the invoice for the rental from Autoeurope although I asked them several times for your colleagues at resmanager@autoeurope.de. In the past this service was very prompt. Thanks "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by NEIL - 01 October 2023
" Flight was delayed so Hertz closed. Unable to pick up car. Stranded in airport. Had to get a train and 2 buses which added an extra 4 hours to my journey. Not getting any refund. "
" Flight was delayed so Hertz closed. Unable to pick up car. Stranded in airport. Had to get a train and 2 buses which added an extra 4 hours to my journey. Not getting any refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEWCASTLE, GB - Reviewed by PATRICK - 30 September 2023
" Great service "
" The person at counter dealing with booking was very efficient, helpful and pleasant, unfortunately didn't get his name. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by AIDAN - 17 September 2023
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOHN - 17 September 2023
" Efficient helpful staff with good cars supplied as booked. "
" Excellent supplier with pleasant staff. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ROY - 16 September 2023
" mislead about the insurance cover...paid for clearing the excess but had to pay avis again for excess cover...feel we were ripped offby the lack of clarity on the terms of auto europe..please refund the insurance cover...it did not give piece of mind at all "
" yes good "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by SHANE - 15 September 2023
" Good "
" Good service provided, the only thing was the 100 miles limited mileage per day, it have much effect for this hire but very much would for the next. Very good apart from that hidden extra. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 13 September 2023
" Good price "
" Great staff both at collection and return and nice car too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by KRISTEN - 08 September 2023
" a "
" I felt the team in Liverpool were very friendly and accommodating, as well as efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ANTHONY - 07 September 2023
" Would definitely hire with them again "
" Hertz were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JAMES - 04 September 2023
" None "
" Terms and conditions easy to understand. No push for addon's. Easy to navigate "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by DANIEL - 30 August 2023
" I rent up 6- 8 times per year and always use Auto Europe - they provide an excellent combination of good prices and efficient service. "
" Generally all good, staff at counter and on return were very friendly & helpful. Big delay on pick-up, but this was not Keddy's fault, as a number of delayed flights had landed close together. The small MG car they gave us (Opel Corsa or equivalent) was not great, definitely the dangers of 'equivalent'. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by RONALD - 24 August 2023
" Apart from booking in all was good I was very disappointed to find an extra charge of €138.27 without explanation I don't owe this as I paid up front for my booking €131.78 I called customer service she said they would be in touch but nothing so far Really Disappointed "
" I didn't really understand what they were asking me to sign just never came across well "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LUTON, GB - Reviewed by ROBERT - 23 August 2023
" Convenient online portal for hiring cars "
" No issues to report "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by GAVIN - 22 August 2023
" friendly staff "
" friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRENDAN - 19 August 2023
" This is my third time of using Auto Europe and the experience again has been seamless and very good. I look forward to booking again "
" Great experience. The agent who checked my in was Kisha and he was an excellent employee and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TERENCE - 19 August 2023
" Overall excellent "
" Efficient staff ,bit of a wait to pick up the car. Return very quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MICHAEL - 18 August 2023
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JAMES - 18 August 2023
" Car was substandard. Warning lights came on for tyres. Went to Hertz in Stratford upon Avon only to find office was closed for months if not years. Had to give a tip to car cleaning company to rectify the situation before we had the warnings shut off "
" Car was substandard. Warning lights came on for tyres. Went to Hertz in Stratford upon Avon only to find office was closed for months if not years. Had to give a tip to car cleaning company to rectify the situation before we had the warnings shut off "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 2
BIRMINGHAM, GB - Reviewed by JOYCE - 17 August 2023
" Very prompt response when I sought a quote and very helpful when I telephoned to seek clarification about using a debit card and for directions from the terminal building. "
" Your staff Alen and David were friendly, courteous, and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by MICHAEL - 14 August 2023
" Overall happy "
" Very swift experience However the power of the Car wasn't the best really struggled during inclines "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LIVERPOOL, GB - Reviewed by PATRICK - 14 August 2023
" Good "
" Nice guys "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by PATRICK - 11 August 2023
" Very happy will come back again "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ROSS - 09 August 2023
" Easy to use and great deals. "
" Vehicle was heavily damaged with much of the damage not pre-documented by Hertz. Not reassuring at all. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NEWQUAY, GB - Reviewed by EAMONN - 05 August 2023
" Good rental but expensive. Efficient staff but seem more interested in commission. "
" Always feel that europcar are only interested in money and adding anxiety onto every rental "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by OWEN - 02 August 2023
" A+++ "
" Very efficient. Clean cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DANIEL - 31 July 2023
" Another great experience with Hertz but unfortunately I'm unlikely to rent an EV again due to the cost of charging, which is way higher than petrol. This is a shame as the EV option is otherwise an excellent one. "
" Another great experience with Hertz but unfortunately I'm unlikely to rent an EV again due to the cost of charging, which is way higher than petrol. This is a shame as the EV option is otherwise an excellent one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by MATTHEW - 26 July 2023
" See above "
" Car was Not a VW GOLF. It was a Dacia Sandero, they may be the same size but they are not equivalent. The first car had a Hub Cap missing and a low tyre pressure light was on. The replacement was also a Sandero. The windscreen and door archs were dirty. On returning the car they saw a small dent on a Hub Cap. I said that this was on the car on collection. They stated that it was my responsibility to check the car on collection and report any damage. This was not explained at collection. Eventually I met the agent who I collected the car from and he confirmed that this damage was already on the car. He was very helpful. The office is dirty and untidy. During collection the staff who have perfect English spoke Arabic among themselves. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JAMES - 12 July 2023
" All good, efficient, relatively good value. "
" All went very smoothly. A little confusing at the pick-up at Stansted, the senior guy was overly pushy (trying to "value-add") but his assistant (first day on the job) was actually much better. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by PATRICK - 08 July 2023
" No "
" Very poor experience Old car Bad condition "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by GERALDINE - 07 July 2023
" Autoeurooe very good with best prices "
" I filled the petroleum tank at the airport and dropped car back after hours. I was then billed for 5 litres of fuel despite the car being full. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DESMOND - 05 July 2023
" I find the whole question of insurance very unsatisfactory. Having taken out extra insurance during the booking process on your website it was suggested that I take out further extra insurance by europcar. Surely this is overkill! "
" It would be very helpful if the location of the nearest petrol station was pointed out on picking up the car. I spent 30 unsuccessful and frustrating minutes trying to find one at Heathrow airport and my fuel therefore cost me considerably more than I had intended. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by MAURICE - 01 July 2023
" Your company took additional unsolicited charges off my credit card, I was charged 40 pound's extra because YOU couldn't provide the car I paid for on 14/06/23....... WHY? Then you charged road and location tax!! This was NOT on your website on 24/06/23, you have taken money unsolicited and as such I require it refunded! Why should I have to pay 40 pounds for your inability to provide the car I booked and paid for, if I had wanted a high tech Audi A1 zI would have booked it! Appalling service. "
" Didn't get the car I paid for, charged me 40 pounds extra for a car I struggled with, no one could explain the technology in the car I never wanted in the first place! Charged unsolicited fees: road tax, location tax. plus 40 for the car I never booked. You have taken this money unsolicited, appalling service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by ANTHONY - 30 June 2023
" See above "
" I booked an economy car( Corsa). I was given a Toyota Aygo...too small for me and classed as a Mini in AutoEurope list. Hertz insisted the Aygo is on same class as Corsa. I had to argue and discuss for about an hour before they eventually gave me a Corsa...which had lots of scratches meaning I had to take loads of photos to protect my damage deposit!!. I like Hertz but you should clarify your car types with them. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BIRMINGHAM, GB - Reviewed by KIERAN - 19 June 2023
" Not impressed! "
" Long delays checking in. Only one person working on check in counter, who was rude and dismissive to my wife. No printed paperwork was supplied. Car was old and scratched. As we didn't have a printed diagram of car detailing damage, we took the precaution of videoing existing damage. Lucky we did - after returning the car (the person who received the car insisted he didn't need to check it with us once it had been refuelled, which it was) we were emailed a report telling us we had damaged the front passenger wheel rim. Luckily we had already documented this damage on video on pickup. Not impressed with Sixt. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by JAMES - 19 June 2023
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MICHAEL - 16 June 2023
" Adequate "
" Upon arrival at the Hertz desk,we had to queue for 1.5 hours,the car we got was 2 years old,and not what we expected. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by BRENDAN - 10 June 2023
" Fast and efficient service. "
" Ritz who was on the front desk at the green motion offices was a delight, I had an issue with my credit card and waited patiently whilst I was on the phone to the bank , once the issue was resolved we got back to completing the final stages of the car hire purchase and to top it off he also gave us a free up upgrade, nice one ritz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LEO - 08 June 2023
" First class service from Enterprise "
" Excellent personal service and demonstration of vehicle controls "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by GERARD - 24 May 2023
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MARY - 23 May 2023
" Good choice of cars "
" Friendly and helpful staff. No delays with pickup bi's or counter staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by EOIN - 08 May 2023
" top class service "
" top class service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 26 April 2023
" I would have no hesitation in recommending Alamo "
" Good Experience Friendly helpful Staff at airport "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by DAMIAN - 25 April 2023
" Dear Sir / Madam, With reference to my recent rental with EUROPCAR (see below) , I had prepaid for the rental with Auto Europe whom I regularly book rental cars through. When I picked up the car on Thursday 20/4/23, the agent asked me if I required an upgrade to VW Tiguan for an extra £15 on top of my prepayment, I agreed as this was a good offer however now I see that my VISA card has been charged €74.21 (Euro) for this upgrade, this charge was debited to my Visa account today 24/4/23. This is unacceptable and appears to be an unfair selling practice on behalf of the Europcar agent. I certainly would not have taken this offer if I knew the cost was going to be an extra €74.21 for 3 days on top of the prepayment. I have often rented from EUROPCAR IN THE UK / Portugal / Canary Islands / Spain (mainland) and Italy over the years but feel if this matter is not rectified I would be very reluctant to hire from EUROPCAR again. I had travelled from Ireland to the UK for a period of three days to visit my 89 year old Aunt who is unwell and often travel over to see her, Looking forward to your reply, Kind regards, Damian Hogan. "
" Dear Sir / Madam, With reference to my recent rental with EUROPCAR (see below) , I had prepaid for the rental with Auto Europe whom I regularly book rental cars through. When I picked up the car on Thursday 20/4/23, the agent asked me if I required an upgrade to VW Tiguan for an extra £15 on top of my prepayment, I agreed as this was a good offer however now I see that my VISA card has been charged €74.21 (Euro) for this upgrade, this charge was debited to my Visa account today 24/4/23. This is unacceptable and appears to be an unfair selling practice on behalf of the Europcar agent. I certainly would not have taken this offer if I knew the cost was going to be an extra €74.21 for 3 days on top of the prepayment. I have often rented from EUROPCAR IN THE UK / Portugal / Canary Islands / Spain (mainland) and Italy over the years but feel if this matter is not rectified I would be very reluctant to hire from EUROPCAR again. I had travelled from Ireland to the UK for a period of three days to visit my 89 year old Aunt who is unwell and often travel over to see her, Looking forward to your reply, Kind regards, Damian Hogan. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NIGEL - 24 April 2023
" Perfect Ten out of ten "
" Perfect . Can not fault my experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LASSE - 19 April 2023
" The value for money was considerably better than any other company I checked. "
" The staff at the counter and the drop off area were all extremely helpful..A very enjoyable experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by DANIEL - 19 April 2023
" I always try to use Auto Europe for all our car rental. The booking process is smooth, it's easy to pick out the more reliable companies and customer service is excellent "
" We had a Polestar 2 and every aspect of the rental was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 19 April 2023
" Good value and easy to use "
" A very good experience. Christopher at the desk was great, very friendly and moved us through the process quickly but without rushing. The car was perfect and the return process was painless with polite efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 12 April 2023
" All good "
" Hertz were great, no issues whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 04 April 2023
" Brand new car, that was great. "
" Our desk agent was very kind and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by PAUL - 04 April 2023
" explanation of how to connect car map to my phone would have been helpful. i was unable to use car map system. otherwise all ok thanks "
" who is keddy? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JAMES - 03 April 2023
" Have always enjoyed my experience with budget. Staff friendly. "
" Staff friendly, courteous, and efficient. Explained conditions of contract and where the car was located. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by DONAL - 31 March 2023
" We use auto Europe a lot. "
" The Tesla car had issues with charging. I was travelling with a tesla car owner, and they called the car a "lemon". It took 45 minutes to charge 15% at a supercharger station. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 4
LONDON, GB - Reviewed by VIVIENNE - 23 March 2023
" A very stress free car hire experience overall "
" Unfortunately I did not get the name of the two gentlemen that I dealt with but I cannot praise them enough. We arrived at the desk on Thursday 16th March around 5.00pm from a flight from Knock Airport and were warmly greeted by a very kind & friendly man who took us through the whole process and put us at ease and got us the best car he could. We were then met at car pick up by an equally helpful man (J S was the signature on my statement) who also happened to be there when I dropped the car back on Monday morning around half ten and could not have been nicer to us. The car itself was spotless and a treat to drive. I was nervous about where I was to drop the car back to but it is all signed very well once you approach Gatwick. Will most definitely be using your company again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by KEVIN - 20 March 2023
" Terrible "
" In arrival's hall in Birmingham airport no direction to car hire and when found I was pressured into get extra insurance and upgrade car and this cost a lot extra on my trip in future see no point in pre booking a car if pressure to upgrade car and insurance "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BIRMINGHAM, GB - Reviewed by STEPHEN - 15 March 2023
" 100% satisfied "
" Very friendly efficient and courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JOHN - 13 March 2023
" Would have rated AE higher only for they were unsure to site me to make a small amendment to the booking which was very inflexible especially since I requested it days in advance "
" Very good and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 10 March 2023
" I would like to know where the additional charge of €90.48 came from??? "
" I would like to know where the additional charge of €90.48 came from??? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 10 March 2023
" Good price. Great staff at front desk Easy checking and helpful friendly staff "
" Great staff at front desk Easy checking and helpful friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by FREDERICK - 09 March 2023
" Value and honest experience "
" Relatively easy pick up and drop off 8 "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PHILIP - 03 March 2023
" Great "
" Used Europe car many times, No issues, just good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by PAUL - 23 February 2023
" I have always had very positive experiences with Auto Europe so this instance is not the norm but now that I have an issue I am sure you will be able to help. "
" When picking up the car on Sunday 19th I was informed by the desk clerk that the fuel level off the car was full despite the fact that the needle was indicating this was not the case. I was informed that this was a common fault with this vauxhall car and that it was noted that when I returned the car that it would not indicate full even though it would be. However, when I went to fill the car at an airport fuel station I filled it till the pump stopped and when I drove off the fuel indicator was showing full so had not stopped shy of full. Needless to say this make me feel that I was duped by the Keddy rep and when I quized them on this on returning the car I was informed that yes there have been issues and that they would look into this for me but needless to say I have not heard anything back. Now, whilst it may have been a fault it just looks to me that I was had. It is not a whole lot of money but its the principle of the whole affair. I would appreciate you guys looking into this and finding a resolution but in the meantime I would not be recommending europcar to anyone. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by MAIRE - 23 February 2023
" Very good "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by DEREK - 21 February 2023
" Pick up is no longer available in the terminal and also no bus to pick up point, You have to walk to collect the vehicle. If it was raining you would be in trouble "
" Pick up is no longer available in the terminal and also no bus to pick up point, You have to walk to collect the vehicle. If it was raining you would be in trouble "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PAULA - 18 February 2023
" Excellent "
" Excellent customer service at drop off at Manchester airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CONOR - 11 February 2023
" very good "
" nice to deal with, cars presented well, good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 12 January 2023
" Xxxxx "
" Friendly check in staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RORY - 08 January 2023
" Try to use Auto Europe whenever I need car hire as service + price are always excellent "
" Very efficient + hassle free Would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 18 December 2022
" Could not fault 1st class well done team stanstead airport. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 13 December 2022
" Good Experience and ease of booking a vehicle "
" Staff member on pick of vehicle very friendly and helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EAST MIDLANDS, GB - Reviewed by NOEL - 11 December 2022
" I can highly recommend using Auto Europe. "
" great fleet of cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by NEIL - 11 December 2022
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by IVAN - 09 December 2022
" Always book through AutoEurope. They have the best rates. Any issues have been sorted out by their very efficient staff. "
" Very efficient pick up and drop off. No delays. Staff very pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DONAL - 02 December 2022
" All positive "
" All very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by TONY - 29 November 2022
" Car hire companies do not fill out damage report sheets correctly. "
" Europecar in Aberdeen are on commission for damages 10% ( guy in hertz told me that) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SION DAFYDD - 16 November 2022
" The counter & drop off staff were super friendly and efficient "
" Only criticism is that the car windows/mirrors could have been a bit cleaner "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by DAMIAN - 14 November 2022
" Excellent service "
" Very friendly staff and facilitating. Car was nearly new and in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DENISE - 13 November 2022
" I was surprised to be told to scrub a mark off myself on this new car!! "
" On arrival there was a scratchmark about 6inches on the car which I was told to scrub off with my finger nail . Eventually it came off. I was quite afraid of marking the car myself. They had a tiny mark on the wheel alloy marked, less than half an inch which I could hardly see. Anyway everything got marked down on the chartvjn the end. The staff were nice about it. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by SIMON - 10 November 2022
" X "
" Only negative was car smelling of cigarette smoke otherwise positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by PENNY - 05 November 2022
" Only bad experience was trying to reach the petrol station at birmingham airport - nightmare! "
" Budget very good. Even called me in advance to help quicken the collection process. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by GRETE - 01 November 2022
" There seems to be a black area with super cover as Hertz say you cannot get their supercover only from them and only when you come to the desk to collect car "
" Didn't have the class of car pre booked and pre-paid for, eventually got a small car. Major hassle over supercover, they told me I didn't have this cover and tried to sell me it even though I paid you for this extra cover. Overall hassle and wasted about 50min at their desk "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by GREGORY - 04 October 2022
" Excellent value for money. Good variety of choices. Flexible "
" Car seats were quite stained. Brake was very squeaky. Not much boot space for a car of its class. Staff were friendly and professional "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by BERNADETTE - 01 October 2022
" Over charged for the car "
" Book my car on online when I pick it up the asked me would I take another car the charge 38 pound a day for this I brought insurance online when I got there the told me I had not it fully insurance had to pay another 30 pound a day I wouldn't be recommended auto car to anyone "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by DAMIAN - 22 September 2022
" Excellent service "
" The customer care agent was very friendly & helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by WILLIAM - 06 September 2022
" Ease of Business in a helpful manner "
" The lads in reception couldn't have been more helpful. Overall a really good driving experience with HERTZ. Thank you HERTZ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 25 August 2022
" Excellent - prices could be lower "
" Very smooth - will use it again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by NICOLA - 24 August 2022
" Excellent experience. Will be booking Auto Europe from now on. "
" Staff were excellent, really friendly upon arrival, everyone of them said hello. I can't remember the name of the man I was dealing with but he was extremely helpful and efficient and made the whole process painless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 24 August 2022
" Overall very straightforward interactions with staff at desk and out in the carpark. Car was very disappointing given I had mentioned that we were 5 adults and would need the largest car in the class "
" Car was old and every panel had damage. Nobody would consider a Vauxhall Mokka an SUV and yet is is being marketed as such which is misleading "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by IAN - 08 August 2022
" Efficient car return ptrocedure. "
" Good checkin experience. James was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHELMSFORD, GB - Reviewed by ROSE - 24 July 2022
" Same as for 3 above. "
" Amin at the Chelmsford office was extremely pleasant and efficient which made the experience of collecting and dropping off the car completely stress free. Would have no hesitation in hiring from the Chelmsford office in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 21 July 2022
" No comments "
" Easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by BRENDAN - 18 July 2022
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MAUREEN - 12 July 2022
" Very good all round "
" very efficient and the staff were very pleasant to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEREK - 29 June 2022
" Very efficient and hassle free. Good car similar to one booked "
" Very efficient and courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ANTHONY - 24 June 2022
" Excellent customer service and return "
" Good service with free up grade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICK - 15 May 2022
" Overall using Europcar was excellent, Staff and assistance was fantastic fom collection to drop off. I have used your company many times and have come to expect that standard so not dissapointed at all. Only comment is that I was given a FIAT 500 which is no problem as was only doing a short drive from Airport to Bracknell. The cvar was very clean but the brakes were not great, I am pretty sure it felt and sounded tlike the Pads needed to be changed. Was not dangerious as car stopped fine. Other than that, All good. I will use your services again. Patrick "
" Overall using Europcar was excellent, Staff and assistance was fantastic fom collection to drop off. I have used your company many times and have come to expect that standard so not dissapointed at all. Only comment is that I was given a FIAT 500 which is no problem as was only doing a short drive from Airport to Bracknell. The cvar was very clean but the brakes were not great, I am pretty sure it felt and sounded tlike the Pads needed to be changed. Was not dangerious as car stopped fine. Other than that, All good. I will use your services again. Patrick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by ANNE - 11 May 2022
" Young man on desk pleasant but older man who intervened about credit card took no trouble to investigate what had happened, quite abrupt, whole experience very stressful and I would not use this company again. "
" Could not find pick up location at Gatwick, both email and person in Germany I rang on number provided gave me incorrect information. As a result I was nearly an hour looking for office and my pre booked car was gone. Got very small Fiat Punto instead. Small print says probably need PIN number with credit card , I had credit card, no pin and visa debit with pin. Because of this was obliged to buy full price extra insurance even though I already had international insurance. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by JOHN - 04 May 2022
" GREAT "
" GREAT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CATHAL - 03 May 2022
" No problems - Will use this service again. "
" Very efficient on collection & drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PATRICK - 30 April 2022
" Bristol Airport is great for car hire. "
" Have used it many times and is always my "go-to" for car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by GARETH - 28 April 2022
" Please make changes to your online booking form to include all essential fees. Review your policy to charge additional fess when the customer collects the car. Review your policy to charge £1000 excess unless the customer pays £19+ per day. "
" There is an unfair issue with hidden charges that is additional and unfair charges imposed after the online booking which occur when collecting the car "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by IAIN - 26 April 2022
" Another good hire, though prices have increased in the last few months. "
" Quick pick up and drop off. Good quality car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by KAMIL - 21 April 2022
" Still can't get over the price i paid for single day. Used to be quarter of that "
" Still can't get over the price i paid for single day. Used to be quarter of that "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
EDINBURGH, GB - Reviewed by JOHN - 18 April 2022
" Pick up was great just surprised at the drop off was just asked to leave the key and thanks, no inspection which surprised me as this never happened before, yes pleased with the fast service but was insure as car rental companies have a terribly reputation and I was afraid for a few days that a bill would arrive out of the blue for something I couldn't argue about as I had left the country. Maybe it's a new welcome change which I would be pleased with. "
" Very satisfied with the service at the branch in East London st Edinburgh "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 16 April 2022
" Xxxx "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ARTHUR - 13 April 2022
" Rty satisfied "
" Very helpful staff Directions to depot slightly difficult "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MARK - 13 April 2022
" Auto Europe confirmed booking they shouldn't have "
" Although the flight was on time the desk was closed .. Why did Auto Europe process booking for outside hours and then Avis let me check in. I ended up hiring at second car at huge expense...... I expect Auto Europe to cover this cost "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by DENIS - 11 April 2022
" Excellent staff, no messing around, got car within five minutes, and dropped the car within a minute "
" Excellent staff, no messing around, got car within five minutes, and dropped the car within a minute "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by KIERON - 29 March 2022
" nie wieder "
" Ein einzige Katastrophe, kein Hinweis Schild wo easirent zu finden war, nirgends, kein personal vorhanden, nur Sprechanlage, behauptet dann das was mit mein telefon Nummer nicht stimmt und sie hätten mich angerufen, hab mir von denen das Nummer geben lassen, hat gestimmt, kein anruf erhalten, wollten mich auffordern online einzuchecken, verlangten dann das ich 3 Dokumenten(Pass, FS, Rückflug Buchung) online hochlade, dann Schlüssel bekommen auch Schließfach , das auto war ein Fiat 500, ich hätten aber nicht sdas kleinste wagen bestellt, war total verdreckt außen, jeder Berührung hat dreck hinterlassen, insgesamt ein total Zumutung "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by MUHAMMAD IDRIS - 23 March 2022
" Rehan was the staff when I returned the car. He was extremely polite and helpful. He was very swift and efficient!! "
" Staffs were extremely polite and helpful and swift. Picking and returning the car were flawless and satisfying. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 23 March 2022
" Very good "
" Friendly, professional, efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PAUL - 22 March 2022
" The pick up point is a shuttle bus away from the terminal, no mention of this at booking, took the bus 30mins to collect. Car was meant to have a full tank, but only had a half, only noticed when I was 3 miles away, had to return to AVIS to have it noted. Also, an additional £48 per day for full insurance - madness "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by KEVIN - 21 March 2022
" As I said prepaid you and Avis are charging me again "
" I prepaid auto Europe' and Avis are trying to take the money out of my account "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MUHAMMAD - 15 March 2022
" Easy to book, easy to get the car "
" Easy check in and pick up/ drop off. No forced over sell for add on or unnecessary things. Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by KEVIN - 10 March 2022
" See above "
" The drop off was a disaster. No one answering the phones or present in the office. The commitment given on pick up was to drop off at the location and then shuttle to the airport. This did not happen . I have already raised my complaint with customer services as the local service response was poor and aggressive verbally "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by KEVIN - 10 March 2022
" See above "
" The drop off was a disaster. No one answering the phones or present in the office. The commitment given on pick up was to drop off at the location and then shuttle to the airport. This did not happen . I have already raised my complaint with customer services as the local service response was poor and aggressive verbally "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 09 March 2022
" I was very pleased with the service from Javid at the Stansted car rental village. Very friendly, very efficient, great to deal with. "
" I dealt with Javid and he provided a very efficient and friendly service. He processed the transaction quickly and I was on the road quicker than I anticipated. The return was also very efficient, Javid again was very friendly and I was very happy with his excellent service. I would use this service again without question. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIKOLAOS - 14 February 2022
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAMIAN - 05 February 2022
" Good price. "
" Good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JOHN - 31 January 2022
" - "
" Excellent service at check-in and drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SIMON - 20 January 2022
" Great front desk check in and return service support "
" Great front desk check in and return service support "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TARA - 18 January 2022
" See above "
" All good except I was charged a location fee which I did not expect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JOHN - 16 January 2022
" Easirent car hire very hard to deal with. So please AutoEurope don't let companies like Easirent get you a bad name. As I have many years of very good service from AutoEurope "
" Do not use Easirent. They are not at the airport in Liverpool. and the phone number they give you to call could not direct us correctly to the pickup point. Then they ask for money to pay to get out of the carpark ?????? Autoeurope haven companies like this on you list of bookings will get you a very bad reputation. I have used Autoeurope for many year and was very happy with you. I will have to think next time before I book a car with you if your using companies like AutoEurope. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 3
LONDON, GB - Reviewed by SIMON - 09 January 2022
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ELIZABETH - 02 January 2022
" Good service and good value "
" Found the website clear and very useable, liked the hire comparisons and this helped with decision making. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MALCOLM - 06 December 2021
" The first hire I had I was over sold by the desk clerk "
" I have still not recieved my closing invoice so some what disappointed on that front. Please forward same at your earliest convenience The vehicle was very good and performed well. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 04 December 2021
" Everthing was as it should be. "
" Receptionist was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DAMIAN - 02 December 2021
" We had an issue at Manchester Airport returning our car, so we rented from Liverpool and were returning to Manchester, at Manchester Airport there was no signage indicating the location of car rental, if we had rented from Manchester we would have been fine but this caused alot of confusion for us and we nearly missed our flight, you probably don't have control over this but maybe you could pass along to the the revelant person. "
" Everything very good with Budget "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by SUSAN - 16 November 2021
" Good service from start to finish. "
" The whole process was very easy from start to finish and the staff on the desk were very good and very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ALEXANDER - 10 November 2021
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by LIAM - 31 October 2021
" overall - very stisfied "
" the drop off location was the office - ideally should be better lit so one can see easier and be able to take some pictures of the car. but overall, very satisfied "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by CRAIG - 29 October 2021
" Smooth transaction "
" Smooth transaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 28 October 2021
" Alamo operate a very efficient service. Very satisfactory overall. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FEARGHAL - 26 October 2021
" Alamo offered me a 50% refund of my rental do to falsely accusing me of damage but because I had prepaid you guys up front they could not process the 50% refund "
" They accused me of causing damage to the types. I didn't and had the photo evidence to prove it. The alloys etc had a lot of damage when I picked up the vehicle and the car lots of scrapes so I chose to photo them at collection. Thankfully I had that evidence as they well hell bent on charging me hundreds of pounds for tyre damage that I had not caused "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 4
LONDON, GB - Reviewed by SIMON - 22 October 2021
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by JASON - 20 October 2021
" The service was great no problems and no surpirses. "
" I hire cars a lot when coming over to the UK this is the 1st time using Europcar but will use again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by ELSPETH - 07 October 2021
" As above "
" Really courteous, efficient female counter staff member processed my pick up- would give her 11/10! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JUDITH - 07 October 2021
" Sitting on the side of the motorway with warning lights flashing only to find that the "24 hour" emergency breakdown number didn't work. Rang helpline - they confirmed it looked like the emergency number was "closed" but they had no suggestions other than to ring the hire office at Bristol Airport - and they just said "ring the emergency number". A nightmare. "
" it is impossible to know what aspects of the hire were facilitated by Keddy and what were facilitated by Europcar so this questionnaire is fatally flawed and results are meaningless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ALAN - 30 September 2021
" Delighted with everything "
" The staff member at collection was friendly and efficent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ANDREW - 29 September 2021
" Efficient and enabled me to get a good deal with the least cost option for that day and time. "
" There was some delay dropping off due to a queue to get into the office and COVID restrictions. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by KEVIN - 26 September 2021
" Jamie the Sixt customer representative at Birmingham Airport could not have been more helpful "
" Jamie the representative of Sixt that we dealt with deserves special mention for his outstanding level of customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 22 September 2021
" Great service from friendly helpful staff and a brand new MG as well "
" The entire experience with Europcar at Gatwick airport was excellent friendly helpful efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ELSPETH - 15 September 2021
" Satisfied with the service "
" Satisfied with the service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by DENIS CRAIG - 08 September 2021
" Hassle free "
" Very good pickup and drop off. Very efficient "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by ADRIAN - 17 August 2021
" Excellent "
" We were overall very happy with the level of service we received from AVIS. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRIAN - 15 May 2021
" Always easy to use and good deals "
" Very friendly staff, very efficient, nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by SHEILA - 16 March 2021
" Please see above. The drop off was before the office was open, so I did not see anybody, but left the key where had been indicated. I was surprised to get this email looking for my comments before any form of acknowledgement that you had received the car back safely, even though I know you had, as I was told that all returns to the car park were covered by CCTV. Were you happy with the state of the car on its return? I had been advised that a Peugeot 2008 might not register a full tank immediately, so I left the receipt for the filling of the tank at around 5.45.am, in the car, as advised. Full marks to your staff (Stephen?) member, he was extremely helpful. "
" The staf were wonderful. The car was excellent, but it had 2 small problems which should not have been there. The spanner light was ON on the dashboard, indicating that a service was required, which is not nice to find when facing in to a journey. There was no water in the dispenser for the windscreen wipers, which can be quite dangerous in this kind of weather, with lorries spewing up water, muck, etc. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 02 January 2021
" My flight was cancelled because of the pandemic and you refuse me a refund even though every other company were giving refunds and the replies I got from your company were not sufficient I will never use your company again and as my son in law is a international footballer he was disgusted as how we were treated under this terrible time in the world "
" My flight was cancelled due to covid and I was refuse a refund i thought that under the circumstances I would not have a problem with receiving a refund as being a loyal customer "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by SIMON - 16 December 2020
" Great service fast and easy "
" Great service fast and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 22 October 2020
" Friendly staff, received an unexpected upgrade, and very simple collect and return "
" Friendly staff, received an unexpected upgrade, and very simple collect and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by THERESA - 25 September 2020
" Auto Europe Quick and easy to deal with, free airport shuttle bus there and back. Happy days "
" Citroen berlingo we hired is good to drive & plenty of room for the golf clubs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARC - 23 September 2020
" We used Skyscanner to book the car hire and chose economy car with 4 doors) . When we got to the Enterprise Counter werealised AutoEurope had given us a voucher for a 2 door. No problems with this as it suggested a Vauxhall Corsa or similar. Enterprise agent gave us was a Fiat 500. There is nothing similar between a Fiat 500 and a Vauxhall Corsa. Nor is there anything similar between 4 door and 2 door. Not very happy overall. "
" Fine. There was nobody at the counter which was great. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MARINA - 09 September 2020
" would definitely use it again and recommend to friends!!! "
" perfect service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAMIAN - 05 August 2020
" Everything was fine "
" Everything was fine. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by HUGH - 21 July 2020
" The process with Auto Europe was fine but the pick up at Bristol airport was a disaster. "
" Everything went well except for the pick up. As there are no car rental offices at Bristol airport any more mu wife and I were forced to wait in the car park for over an hour for someone from Alamo turned up.This is clearly not good enough. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAMIAN - 18 July 2020
" Always a great experience. "
" Very good experience. Very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JUSTIN - 13 July 2020
" Please review "
" I had booked a rental car for 3 days in Luton however due to the changing circumstances because of Covid 19 my trip had to be amended and I flew out on the same day out of STN instead of Luton. When I wrote to you to amend they told me to deal direct with Avis/Budget at the desk on collection. The price I paid for 3 days was £56.88 I had to wait 40 mins to be collected from Luton airport as the Car Hire Village wasn't running a bus(I could have walked there mush faster) I had the car for 6 hours instead of 3 days. At the desk they told me I would be refunded the extra days not used and be charged £40 plus VAT for leaving it back in STN. The charge was in fact £147.86 I only had good experiences with Avis/Budget up until now and had the company down as being one of the few decent rental car companies. To say I am dissatisfied is an understatement to say the least. I would like it to be reviewed and a refund reflecting a fair deal in order for me to consider using your company again. Sincerely, Justin Cassidy "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 06 July 2020
" somebody has taken my car details and i am still getting charged for tolls and parking in different areas of london after visiting colchester in march "
" They have charged my card for places i have not been months after i was in the uk.i was in colchester 7/8 march 2020 but i am getting charged by "LB HACKNEY parking 02083563665 130gbp (144.06 euro) on 27/06/20 and 44.33 euro on the same day for journeys i havent made. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MAURICE - 20 June 2020
" Experience exceeded my expectations. "
" A very good experience - will definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MAURICE - 13 May 2020
" Hello. I completely forgot that I had a car booked. We were not able to travel from Ireland due to Covid 19. Considering the circumstances would it be possible to be refunded? Kind regards, Maurice "
" Hello. I completely forgot that I had a car booked. We were not able to travel from Ireland due to Covid 19. Considering the circumstances would it be possible to be refunded? Kind regards, Maurice "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by ZSOLT - 12 May 2020
" I have been using autoeurope for more than a decade now even though recently they left me in the trouble despite having supercover. "
" there was no shuttle to arranged for me upon arrival and drop off I paid 32 GBP for taxi to get to the car collection point and back to the airport followin drop off. Car was extensively damaged around, smelly inside and half full tank. I was travelling only 80 miles returning the car whitin 24 hours. I was told taxi expenses would be counted for fuel but 32 punds would be 30 litres of fuel 3 times more I consumed. Still no refund of the balance was offered. Upon return noone picked up the phone so had to leave the car without haviong someone to cinfirm it was returned woth no damaged by me. NO transport was arranged for me upon drop off so first had to drive to the airport to get a cab following me to the drop off point and then take me back to airport. Was a nightmare. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 3
EDINBURGH, GB - Reviewed by MARTIN - 31 March 2020
" The Best Service I have experienced, especially in a time of crisis. Thanks very much. "
" The Best Service I have experienced, especially in a time of crisis. Thanks very much. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by OMER - 24 March 2020
" variety of options and reasonable prices "
" nice staff. reasonable price. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by JANE - 24 March 2020
" It would have been nice to get a lower price but overall I was happy with the service "
" All of the staff at enterprise were excellent - very friendly and efficient "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BIRGIT - 21 March 2020
" Car was not ready at pick up even as I was I hour late. Was offered an upgrade but was told me it would cost £40 extra. Not a particular over friendly experience "
" Car was somewhat tired, lots of rattles, particularly driving over a speed bump. The windscreen had a chip which they told me that they do not repair. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by WILLIAM - 20 March 2020
" auto europe provided great service east to change booking to get a better price, as you guarntee the best price if the rate falls after booking then perhaps the customer should be refunded the difference automatically, my original booking was for a ford focus size car for 6 days at €175, however by watching the rates and modifying / cancelling and rebooking i was able to move up a class Kia Sportage and save €40 "
" drop off location was not well signposted at the location however counter staff were efficient and friendly and looked after us with great courtesy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by KEVIN - 17 March 2020
" New car had choice of cars Wonderful experience "
" Only problem was never received a email from hertz after dropping of car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by GEORGE - 15 March 2020
" Brilliant. Best value around. "
" Very efficient. Would book a car with Athol again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by RONALD - 11 March 2020
" Certain Hertz staff try to wear you down by up selling "
" Trying to sell me their insurance and tried to get me to upgrade and get sat nav told him I had super cover with Auto Europe he told me it was no good so I asked if it was no good then he backed down And the car I got had fitted sat nav anyway the car had three scratches more than they had marked on sheet Why can't they just hand over keys "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by SHEILA - 11 March 2020
" Very good. "
" Ben was excellent and the staff member who took back the car also. The car was perfect. I took one point away because I couldnt get the gps working..it was probably my own fault. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREY - 10 March 2020
" All good, no issues with the car or the staff. "
" All went smoothly from receiving the car and until dropping it back. Use Keddy/Europecar at Stansted airport for a while and they always perform well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ANDREW - 05 March 2020
" See above "
" There were technical problems at the counter which led to a delay in getting our vehicle. No other issues. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by CYRIL - 29 February 2020
" FAB EXPERIENCE FROM START TO FINISH "
" I rent cars regularly and though this was a fab experience. I wish we had a Green Motion office in Dublin "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JARLATH - 26 February 2020
" Very good no hassle, will return "
" Great service,no hassle. Will b back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PETER - 26 February 2020
" Great service "
" Great Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by MICHAEL - 25 February 2020
" Initially there was no car available, but the Birmingham Airpirt staff were proactive fixing the issue,. Any issues with the car was broght to my attention in advance and the drop off was drana free and seemless. I would definitley use Hertz again. "
" There was no vehicle available when I arrived at the airport. However, the staff did everything they could to rectify the situation (took about 1 hour), casing on the drivers wing mirror was missing, but this was brought to my attention by staff. The drop off was seamless and the people I met were great. I really appreciated that there were no dramas at the drop off. Well done to Hertz for addressing the issues positively. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by TOM - 24 February 2020
" . "
" The vehicle developed an immobilizer issue and, as a result I was left for 17 hours without a vehicle and was required to stay with the car 6 hours. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by JESSICA - 24 February 2020
" Everything went smoothly. Should have given more time to check the car during daylight. "
" Everything went smoothly. Should have given more time to check the car during daylight. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 20 February 2020
" Smooth and efficient booking process "
" Excellent as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by RONALD - 20 February 2020
" Don't use easy rent at East Midlands Airport Shocking "
" No customer service skills I had to mark my own sheet for car Waited 46mins for pick up for return lift to airport "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by DAVID - 20 February 2020
" Good "
" Getting the car was a bit slow. Only one member of staff on the counter but apart from that very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by CLAIRE - 19 February 2020
" Perfect "
" Everything was absolutely spot on from booking to returning car. And again we had an upgrade which was a bonus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by PADRAIG - 19 February 2020
" Website was easy get around with plenty of options that were expained and described in detail Will use again "
" Fantastic service and the staff were great even though it was very busy and they kept apologising for selay. Dropoff was fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by IAN - 13 February 2020
" Might flight was changed to Manchester due to bad weather in Leeds. The person I spoke to was so unhelpful I ended up cancelling and taking a car with Enterprise "
" Rental cancelled "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by ROBERT - 13 February 2020
" Easy to use website and good prices on most cars. "
" Only issue is 3 days after the return of the car the money blocked on my credit card has not been released. This has never happened before. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by DAVID - 12 February 2020
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 11 February 2020
" Excellent in every way from walking through the door to driving away was the total of 8 minutes absolutely exceptional "
" Quick efficient friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREY - 09 February 2020
" All good overall "
" Staff at Europecar desk was friendly and efficient. No much pressure about extras. Return was easy too. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TOM - 06 February 2020
" On arriving to Luton Airport i unfortunately discovered that i had booked my car hire for Stanstead airport. My first call was to enterprise who would hsave had no problem transfering the booking for me only as it was booked through Autoeurope i had to contact them. I contacted Ypur office on saturday evening at aproximately 19.45pm and spoke to a christine who i relayed my difficulty to. She immediately proceeded to tell me that my stanstead booking was canceled as i was too late to pick it up. I have never heard this in all my rental experiences and certinaly did not see this in any of the terms listed in the booking. She then. I asked could she rebook for Luton for immediate collection. This was also a problem because there was a two hour transaction delay whcih would have left me very late leaving Luton for my trip up the country. In short i was very disapointed with the response from Autoeurope and very unimpressed with the attitude of your agent which i fely was most unhelpful. In stark contrast i cannot praise enough the girl i met at the enterprise counter who was most helpful even though she was there on her own and under pressure with a string of customers. She supplied me with a car straight away. I want an answer on the issue of late collection as this car was booked by me with a non refundable payment for 2 days which means it is allocated to me for that period. If it is a case the auto Euro have a policy of cancelling late collection bookings and keep the full rental fee then I will highlight this publicly as the potential renters need to be warned. Enterprice operate a policy of holding reservations for 24 hours after the schedule pickup times as we had the opportunity of getting to stanstead and dropping off to stanstead which was removed when yout agent informed me 45 minutes after pickup time that my booking was canceled. I want my booking fee refunded in full as this practice is outrageous . I am contactable on lotsworkdwide@gmail.com / tmack@labworks.ie and on +353872213858. I expect to hear from your office in the next 3 days Tom Mc Gillycuddy "
" The staff at Enterprise were excellent however i have an issue with Autoeurobe whioch i want followed up on. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ROS - 03 February 2020
" always a good experience using Auto Europe "
" Staff were friendly and professional "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MARY-LYNN - 29 January 2020
" Often use Autoeurope as I find competitive prices and an easy to use website. "
" Very efficient and friendly pick up and drop off experience. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BIRGIT - 28 January 2020
" I have been booking car hire via auto Europe for the last 18 months and have had generally a good experience and found the rental prices very competitive. "
" Kesey was handled by Eurocar at London Gatwick airport. The ground staff who served me was unfriendly, interrupted her service to me to talk to her colleague/ interfered in his service, and generally was abrupt. I was not impressed. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by GERRY - 28 January 2020
" Provided an excellent service, a choice of vehicle and fairly priced "
" Absolutely top class "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JAMIE - 27 January 2020
" As above, excellent from start to finish. The staff really make the experience, I would definitely return "
" I found the check in great, very efficient and friendly and while I was advised of extras inc cover etc I did not feel that I was being pushed to buy anything I did not need. Darius (excuse spelling) was super nice and professional and when I returned the car I made sure to tell the manager this who was also super nice, professional and efficient. By far the best group of persons I've had the pleasure of renting a car from - thanks guys. The car was also very clean and well kept, not a quick lick to make it presentable! It is obvious that the staff take pride in their work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEORGE - 26 January 2020
" Average "
" Average "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LONDON, GB - Reviewed by CHARLES - 25 January 2020
" As above. "
" Unfortunately the lack of cars available in our group was disappointing we were given a large estate automatic car which wasn't really what we wanted. Fine car if we were to do alot of driving. This blip would not put us off from using Hertz again - we have used them before and very pleased. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by TOM - 25 January 2020
" Excellent "
" An excellent experience all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 22 January 2020
" The car was very nice, a joy to drive. however the idea of having to pay exorbitant extra insurance was an absolute disgrace. "
" I was delighted with the original price, very reasonable and we took out the extra insurance. but when we arrived at Easirent, we were coerced into paying a further £127 for insurance. Disgraceful. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by DONALD - 15 January 2020
" Easy booking and price were great. "
" The customer service was fantastic. Ease of picking up and dropping was very simple. Tommy on the reception was very courteous and made the booking go very easily "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DAMIEN - 14 January 2020
" Everything was good barr the wait for the shuttle bus and the location of the parking, which is a good 10 mins or more from Airport. Factored with the wait for the shuttle bus you are talking 30 minutes. "
" Everything was good barr the wait and the location of the parking, which is a good 10 mins or more from Airport. Factored with the wait for the shuttle bus you are talking 30 minutes. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MAELIOSA - 14 January 2020
" A big let down on this occasion. "
" When I called to collect the car that I had booked and paid for (VW Passat or similar), I was told that only one car was available, a Peugeot 2008. This car was a lower class than the one I had paid for. The agent then proceeded to tell me that an Audi Q5 was available if I wished to pay extra. I have been a very regular customer of Autoeurope's and Greenmotion's over the last 2 years, (at least 15 bookings, perhaps more), so I was very disappointed and let down on this occasion. I look forward to hearing from you in due course. Kund regards Maeliosa Doherty "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GLASGOW, GB - Reviewed by DEAN - 13 January 2020
" I was delayed in the pickup of the car and when I rang the contact number for Europe that was meant to be open until 8PM I got a recording to call back during work hours, up to 8PM. It was between the opening hours (earlier than 8PM) and despite numerous attempts could not get through. as a result when we arrived the car had been cancelled and I lost the full value of my booking with no car available. "
" I was delayed in the pickup of the car and when I rang the contact number for Europe that was meant to be open until 8PM I got a recording to call back during work hours, up to 8PM. It was between the opening hours (earlier than 8PM) and despite numerous attempts could not get through. as a result when we arrived the car had been cancelled and I lost the full value of my booking with no car available. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MARGARET - 06 January 2020
" Easy to book and everything as stated "
" Agent for Alamo was lovely and upgraded me to an automatic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MARIO - 05 January 2020
" Everything was very fast and professional. We got clean child chair, what made us very happy. Everything was perfect. Thank you very much. Warmly recommended. "
" Very professional staff. Everything was very fast. We got clean child chair what made us very happy. Everything was perfect. Thank you very much. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by GERARD - 02 January 2020
" When making the above booking, I inadvertently entered the wrong dates (15/12/19) instead of 15/01/20. This was entirely my own fault, but the fact remains that I did not collect or use the car. I have since made another booking ( #17512803 - Alamo #1745215962), for the correct dates, but also have emailed both Alamo and Auto Europe to ask if some allowance might be made against this new rent, even though the error was my own. My issue is that I have not as yet received the courtesy of a reply to my query. "
" I have no issue with Alamo, or their counter staff, or their vehicle, or the drop off. My issue is with Auto Europe, - see comment below. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 31 December 2019
" Overall very pleased with the service and the car. "
" The wait at the counter to pick up the car was too long, apart for that everything was very good. Helpful staff at both ends, car brand new. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 30 December 2019
" Thank you "
" It was all very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by RORY - 30 December 2019
" ALL OK OVERALL "
" ALL OK OVERALL "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by STEPHEN - 21 December 2019
" See above "
" Very efficient, friendly and no hard sell. Quite expensive for 1 days hire though "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by COLIN - 16 December 2019
" Already said. "
" Excellent service from helpful staff. Only criticism was we had to pay insurance twice. For the overall experience it didn't matter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 15 December 2019
" All car-hire should be like this. "
" On booking, receiving and returning the vehicle, all of the staff were professional, friendly and courteous. I could not find fault with the entire experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DENIS CRAIG - 12 December 2019
" Overall very good except for drop off. "
" The pickup was no problem. When I went to drop off the car there was nobody to sign it off so I went to the hire counter to be told by Jacqui that there was no one in to book it back and anyway it's dark so they wouldn't be able to check the car! I returned to the drop off with the intention of taking a video of the car as proof of drop off condition but low and be hold I met a nice chap from Hertz who checked over the condition of the car and declared it ok. The only thing he needed to check was the fuel which was full when he got the keys from the rental counter. I would then receive the sign off by email. Job done! Except it is now 3 days later and no sign off email. I always like to get confirmation when I drop the car back at any company for peace of mind so there are no come backs after! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JANE - 11 December 2019
" X "
" Love how my details are saved to the system cutting down the wait time. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 07 December 2019
" Opposite of Hertz who tried to scam me recently saying that I had damaged their car (I didn't) and changed their mind when I proved that I didnt "
" Went out of their way to help and provide an excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by LIAM - 07 December 2019
" Very satisfied "
" This experience was very good. Mainly due to the efficient staff at the desk at pick-up and return. Might be useful to have the return location set up in the GPS, for those not familiar with the city. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SHILADITYA - 07 December 2019
" Green Motion employees were very much helpful and they provided me all kind of information that I was looking for. Great experience. "
" The Unit in Manchester is little bit away from the terminal, though they have a bus service every 20 mins from any terminals. Its very helpful, if you are aware of this. Please make aware of this fact to your next customer. Overall, it was very nice and pleasent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CATHERINE - 06 December 2019
" Great experience "
" Very easy experience. Car perfect. Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAMIAN - 05 December 2019
" Everything great. "
" Everything great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by DAVID - 04 December 2019
" Overall, an excellent experience. "
" One of the better experiences I have had....Courteous, well presented, helpful, staff member on arrival in Cardiff, a pleasure to be met by someone who knew what he was doing, and clearly enjoining his work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by NAIR - 03 December 2019
" First time using "Auto Europe" to rent a car. It was very good until they charged more money than arranged into my card. "
" Hertz has always been one of the best and cheapest rental car companies. Always clear and helpful with the information. Also the cars are usually new or very good taken care of! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GAVIN - 02 December 2019
" Excellent "
" Execellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 01 December 2019
" As above "
" The guy when I dropped the car off greeted me by my name and asked if I had a good trip helped me with my case "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by VASILE - 29 November 2019
" Straight forward and very easy to manage. "
" The person on the counter when I dropped the car was really nice and helpful. He made my day better! My only advice will be to let the people who rent the cars know that we have to phone when at the airport, as I had to ask people arround were to find easirent and it wasn't stated very clear in the voucher. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by PADRAIG - 28 November 2019
" Good value, easy to deal with and everything was very clear which made the whole experience easier. "
" Everything was just right. Very friendly staff, no waiting when collecting or leaving back, nice car. It was all stress free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by FIONA - 21 November 2019
" Great service "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by PAUL - 19 November 2019
" Very easy to use Best value Easy to modify Very satisfied "
" Very friendly and efficient Car perfect Very satisfied "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRETE - 16 November 2019
" Staff very friendly and helpfull "
" Very good bar 2 things who ever check the vehicles please make sure all wipers are there and working properly and that there is water/screen wash for windscreen "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by GAVIN - 15 November 2019
" Hertz- Manchester team - Excellent- Front desk- best in class "
" Hertz- Front of desk lady - was excellent Best and quickest service I ever had "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 15 November 2019
" Smooth rental No pressure from agent we extras "
" All v good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 14 November 2019
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SIMON - 14 November 2019
" good customer service, great company "
" good customer service, great company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JOHN - 13 November 2019
" Overall very satisfied "
" Overall very positive overall very satisfied "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by JAMES - 13 November 2019
" as above "
" Their information suggests that the are at the airport but the reality is that they are located beside the other rentals that are honest eneought to say they are 10 minutes walk from the terminal. Avis have an office in terminal only which is no great advantage. Was not advised about key drop box. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 13 November 2019
" Very positive but still waiting on the deposit? "
" Very positive, however still waiting on deposit? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by WALEED - 12 November 2019
" Paid for a fully covered insurance on auto Europe and easirent tried to charge me again so I didnt rent the car in the end "
" Paid for a fully covered insurance on auto Europe and easirent tried to charge me again so I didnt rent the car in the end "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEWQUAY, GB - Reviewed by PAT - 06 November 2019
" Very good all round. "
" All worked very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 03 November 2019
" Excellent "
" Very efficient and friendly staff. The ability to fill in details online before the hire date saves a lot of time on pickup. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by GERRY - 02 November 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MICHAEL - 02 November 2019
" despite the fact that I had to pay an excess on the insurance, the staff very helpful and understanding "
" excellent service from the staff at Glasgow Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by PLAMEN - 01 November 2019
" Good overal experience. "
" Good experience. Nice surprise with the automated queue system at the desks. 10 p. on that. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JOHN - 31 October 2019
" It was easy to use "
" Was impressed with the customer service person very informative and very pleasent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MIKE - 31 October 2019
" The car was ok for what we needed. We were charged twice for the rental. Once in advance on the debit card used to book and once on the credit card used to hold after. I suspect this is a miscommunication between Avis and AutoEurope. "
" The car was ok for what we needed. We were charged twice for the rental. Once in advance on the debit card used to book and once on the credit card used to hold after. I suspect this is a miscommunication between Avis and AutoEurope. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EAST MIDLANDS, GB - Reviewed by EILEEN - 31 October 2019
" Received a free upgrade but would have preferred car I booked. "
" A little wait at the counter but very helpful and gave fully clear instructions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by IAN - 29 October 2019
" Everything went smoothly and as planned "
" All went smoothly - pick up and drop off. Offered me an upgrade for extra cost but I declined. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GERARD - 28 October 2019
" For me, Auto Europe offers the best value in car rental. I travel quite a bit, rent cars on other countries about six times per year, and experience brings me back to Auto Europe each time. "
" A very pleasant experience. Friendly and courteous staff, smooth and efficient pick up and drop off, a nice clean car, great value. and above all, no hard sell on insurance and other extras. Thumbs up Enterprise from this happy customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NGUINDO JOANA - 24 October 2019
" Had no problem I enjoyed my stay and the staff are very pleasant. "
" Excellent very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ALICE - 23 October 2019
" I usually use auto europe "
" No negative experience, thank you, unlike my last hire from Budget / Avis, or a previous one from Easi-rent, none of whom I will use again! I only put 8 because I don't generally recommend things to people, unless they ask! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by GRAEME - 23 October 2019
" Swift experience. In car in minutes with Hertz this time. "
" Quck, efficient transaction once agent arrived after showing previous customer their car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by BERNARD - 23 October 2019
" Very good efficient booking experience. "
" Very happy with the service overall. However, when I returned the car there was no attendant present to inspect the car. At the desk when I returned the key I mentioned this to the lady. She said they would check it the next day. I outlined that this was most unsatisfactory. I assured her the condition of the vehicle was as I received it and I would rather have that established when returning it. She was unsympathetic. This is the reason for the 7's. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAVID - 18 October 2019
" excellent price for a nice car. all details for pick up provided clearly. "
" bit of a delay waiting for shuttle bus on arrival and also the inspection of car after i returned took too long. i was rushing for a flight. Otherwise all good. nice car, good value. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by CLAIRE - 17 October 2019
" Drop off very good and efficient.collection a bit slow due to problems with customer ahead of me .person behind counter a bit unfriendly maybe was tired. Surprised at large deposit to pay for car "
" Counter staff at collection point a bit gruff "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 2
INVERNESS, GB - Reviewed by CIARAN - 17 October 2019
" Very happy with the service provided "
" Very happy with the service provided and wouldn't hesitate in using their services again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - 16 October 2019
" Would use Auto Europe/Avis again. "
" Good price, new car, very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ARTUR - 16 October 2019
" Nice and profesional Staff very good service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 14 October 2019
" Could not fault courtesy of the staff no hard sell of different products which is refreshing. "
" Excellent service no complaints at all well done alamo and you are my preferred choice for car rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MICHAEL - 13 October 2019
" The bus too and from the car hire place and Luton airport was delayed and slow. "
" Jacob at the desk on pickup was great. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 13 October 2019
" It took less than 5 minutes to get the car on arrival at the desk in Gatwick. Similarly the return was dealt with efficiently and within 5 minutes. I will use them again. "
" Fast collection and fast no hassle when bringing back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVIN - 12 October 2019
" Overall very good "
" No staff at drop off so had to go to check in desk Very limited spaces at drop off "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by NEIL - 10 October 2019
" Good value car hire "
" Good customer service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by PATRICK - 09 October 2019
" None "
" The person booking me in was "over familar". I don't really need to tell them my life story in front of a packed reception area. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ALPHONSUS - 09 October 2019
" I will never use Europcar in Manchester Airport again. A 1 hour wait for service is unacceptable at any price - if I knew in advance how long I'd have to wait I would have used another company. The very fact that there are "queue number machines" for Europcar customers (but not for any other company) in the car rental building suggests you know how bad these queues are and should have warned users in advance of purchase. "
" My complaint is not about the counter staff per se but about the 1 hour wait in a queue before being served while every other rental hire company counter in the building was empty. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JANINE - 09 October 2019
" Always book our hire cars through Auto Europe, great service and great value. "
" The whole experience was great. The car was perfect, cost was great and the return experience with Arun was realy good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 09 October 2019
" Helpful staff "
" Very easy to book. Collection process quick. Drop off after hours simple. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JACQUELINE - 07 October 2019
" great price, great car. "
" no hassle at the counter, very quick and professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by TED - 06 October 2019
" See above "
" The car was 3 months old and ran out oil. Help on this matter was scattered . The base manager Idris Khan was obviously concerned and gave me a personal follow up contact in case of difficulties. This approach was very helpful . "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BRISTOL, GB - Reviewed by AIDAN - 03 October 2019
" Seriously let down! Also on my booking it was to be full tank to full tank another thing disregarded "
" I ordered a golf, but instead I got brought a dirty banged up Kia, these are not comparable cars! I needed sat nav which I had on my booking but it was not provided and I ended up having to pay £30 for some sort of decent car like I had ordered. Staff were very unhelpful "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LUTON, GB - Reviewed by THOMAS - 02 October 2019
" Excellent "
" I rent cars quiet often and this one was hassle free and great value "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHEND, GB - Reviewed by NIAMH - 02 October 2019
" No "
" Inside windscreen was really greasy. Made it very difficult to drive in rain and at night. Should be a priority. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LUTON, GB - Reviewed by IRIS - 01 October 2019
" I made a mistake and spoke to 3 different people about it and ot nowhere. I am not happy with my experience "
" I mistakenly booked nights instead of 2. The girl on the counter said it was not likely I would get the 3rd night back and I havent. I rang customer services an she was very unhelpful. The return office said I should get it back but not so. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GAVIN - 29 September 2019
" I think counter staff shiuld have been clearer. Very disorganised. "
" Hired a car. Paid the 100 pound fuel charge. Was taken off my debit card despite counter staff t3lling me it was only there if they needed to bill me. He said it can tske 10 days for it to go back in to my card. This is crazy "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 29 September 2019
" See above "
" Pick up on the day was dreadfully slow. Waiting in the queue for an hour. Not enough staff for the volume of customers "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LIAM - 26 September 2019
" very happy with our experience "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DECLAN - 24 September 2019
" As in no.3 "
" Check in slow. Returning the car, their parking lot was full. Nearly missed flight due to this!!! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAT - 20 September 2019
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ROBERT - 19 September 2019
" After standing for 40 minutes at bus stand D as per the pick up instructions provided by auto Europe, i was informed by the airport information desk that "Bus A" operates from bus stand H "
" Cheap hassle free rental "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by CLAIRE - 12 September 2019
" Very happy with whole rental experience "
" Efficient friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MARIE - 11 September 2019
" Efficient with paperwork, Car was in good condition and pricing was good "
" Good except for 20 min wait to see someone. The customer service people at the desk had to leave with customers. May be more beneficial to liaise with staff in parking area to assist with clients going out to their cars. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by CARL - 11 September 2019
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SEAN - 10 September 2019
" I booked when there was a sale on and got a good deal "
" booking process is very straight forward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PETER - 07 September 2019
" Would use again "
" Free car upgrade was excellent. personnel were pleasant and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by TRACY - 06 September 2019
" Had a problem when collecting the car, tried to contact auto Europe for assistance, was on hold for at least 10 minutes, then got cut off, when I tried to ring back phone was constantly engaged. "
" Have complained to Green motion already. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LIVERPOOL, GB - Reviewed by FRANK - 05 September 2019
" Very customer friendly experience. Staff at pick up and drop off excellent, friendly and polite. I think perhaps the best I have experienced. "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NOEL - 04 September 2019
" Good value but you have to expect long waits and transfer to depot. "
" Car was high mileage for age and clutch was showing signs of slipping. Informed staff on return. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 5
BRADFORD, GB - Reviewed by MICHAEL - 31 August 2019
" Very satisfied. "
" Efficient service & courteous staff. Very satisfied customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JUNAID - 29 August 2019
" Very good experience but my deposit is still on hold. "
" Very good experience but my deposit is still on hold. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by RAYMOND - 29 August 2019
" Car was very disappointing "
" Everything was great but car was dissappointing. One of the worst cars I have driven. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BIRMINGHAM, GB - Reviewed by PAUL - 28 August 2019
" The car hire is close to arrivals and is easy to access for both collections and return "
" Whole process was quick and efficient, staff very pleasant "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEWCASTLE, GB - Reviewed by EAMONN - 27 August 2019
" I know I can always rely on autoeurope.ie "
" Upgraded to a very smart new car - Firefly at Newcastle were extremely friendly and helpful. Thanks Ingrid! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by MRS SUSAN - 26 August 2019
" Will use again "
" Good service efficient employees "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by DAVID - 24 August 2019
" Excellent throughout "
" Efficient and good value "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DONAL - 23 August 2019
" Excellent service - No waiting around or queues "
" Quick and fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MARIAN - 23 August 2019
" Staff very helpfull. Friendly and competent. "
" Staff were very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PATRICK JOSEPH - 22 August 2019
" Hassle free. "
" Excellent service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICIA - 21 August 2019
" Very easy to deal with and helpful. Car was perfect. Dropping off was simple too. Would deff recommend. "
" very smooth and easy to complete car hire after a tiring long journey to get to car pick up. Staff very helpful and friendly. All in all a very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by CLAIRE - 21 August 2019
" Easy pickup and drop off "
" Very helpful polite staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by PAUL - 21 August 2019
" Booking with Auto Europe is always quick, easy and always provides me with the best value car hire options. Making any amendments can be mostly done online and when I have had to call Customer Services the staff have always been extremely helpful & professional in resolving my queries. "
" The hire car was not available when I landed as no cars where available. We had to wait 2hrs for cars to come back in and be cleaned before we could commence our onwards journey. No attempt was made to offer us an upgrade (at no cost) to a car they did have available nor was any discount offered for the delay encountered or the period we were unable to hire the car. The girl on the desk was as helpful as she could be in the situation given it wasn't her fault. Overall a very poor experience. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by PAUL - 20 August 2019
" Overall fine but would have expected a cleaner car. "
" Easy Collection and drop off. Outside of car was dirty as the car wash was broken with a note in the car advising of this however the note also went onto day the interior of the car had been cleaned which it was quite tidy until I opened the armrest and there was sweet wrappers and a half full open can of an energy drink inside which I clearly wasn't expecting in a car that had been cleaned. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LONDON, GB - Reviewed by DAVID - 20 August 2019
" Last rental... good fresh car, very speedy processing at collection and charming and efficient reception at 6am in the morning when returning the car. Service couldn't be better. Keep it up, Keddy "
" Always happy to endorse Keddy. They have been excellent in terms of dealing with me, cars, value for money and overall good service. Be back to them again next month. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by DAVID - 18 August 2019
" Check your card balance after using this service. "
" I have been charged twice, once by auto Europe and again by Alamo Enterprise. Is this an accident or a total scam? Very annoying to review my credit card statement and find I've been totally ripped off. Advertised as 100€ and ending up paying €400. I won't be using this service again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by COLIN - 14 August 2019
" Excellent. "
" Friendly and very efficient staff. A pleasure in hiring a car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DARIUS - 12 August 2019
" Interface easy and comfortable, prices reasonable "
" The service staff was very helpful and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HAYNES - 11 August 2019
" Great "
" Will always use Keddy from now on. No hassle no pushy staff, very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 09 August 2019
" Very simple booking process reliable and good value. This is why I continue to use Auto Europe year after year. Thanks "
" As usual the service was first class in every way great staff great car and easy pick up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by WILLIAM - 08 August 2019
" The sign posting to the drop off location in Glasgow airport was very poor. We went the wrong way at two different points. Otherwise very good. "
" No issues, friendly staff and good quality car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ANDREW - 08 August 2019
" I did not have any problems. The daily mileage allowance is generous. "
" For me everything went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by KEVIN - 08 August 2019
" Excellent service "
" Very customer friendly and efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOHN - 06 August 2019
" Great car, fast easy checkout and drop off. "
" Excellent : took advantage of a reduced rate on an upgrade to a Cabriolet on the day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by MAIREAD - 03 August 2019
" Very affordable, everything was straight forward. Cannot fault the service at all "
" Cannot fault them at all, great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by WILLIAM - 01 August 2019
" No hassle from pick up to getting car and on the road Same fast service on return "
" Very pleasant and helpful.No time wasted in getting car and doing paperwork. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by PAUL - 30 July 2019
" Cap on mileage and additional cost for tyre and glass cover expected was a bit disappointing. "
" Zero Excess, but additional cost of the cover we expected on car was disappointing... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by ALAN - 24 July 2019
" really good, smooth and hassle free "
" excellent all round...always nice to hire from "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ANNE - 24 July 2019
" My cancelation due to lower price on your website worked well. My crexit card was reimbursed within 48hrs "
" Everything went very smoothly but to have gps we had to upgrade and to argue our price at the end of rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by EMMANUEL - 23 July 2019
" Autoeurope always offers me the best rates, the site is easy to use, clear and if you opt for an excess refund offer, if things go wrong, they honour their promise . Very happy to keep using Autoeurope.ie for all my car hire needs "
" Very helpful and professional staff at the Hertz office at Edinburgh airport, a pleasure to deal with "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DANIEL - 23 July 2019
" Good in general "
" Car had a lot of marks and scratches "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by PAUL - 23 July 2019
" Booking experience is excellent and it always provides good deals. "
" Overall a positive experience. Check in took a while; just missed a bus and when I arrived at desk it was very busy. Overall very pleased with the service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOE - 23 July 2019
" I would use Alamo again "
" The rental experience was very good, there was a mark on the car that was bigger than the one allowed that was not documented so i pointed that out to the agent at the time. That should have been logged before i arrived as it could have caused an issue when i returned the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MONICA - 22 July 2019
" I was very pleased with the overall experience. I met Manoon ( Spelt incorrectly) for pick up. Very friendly, efficient and professional. Drop off was equally efficient. Again professional and would use them again. This compares very positively against my previous experience with Green Motion where it was shocking from start to finish................. "
" I was very pleased with the overall experience. I met Manoon ( Spelt incorrectly) for pick up. Very friendly, efficient and professional. Drop off was equally efficient. Again professional and would use them again. This compares very positively against my previous experience with Green Motion where it was shocking from start to finish................. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by DHARMESH - 20 July 2019
" Auto Europe should be humanitarian...even when someone has family crises...we don't get any support from auto europe. Green motions has not charged to auto Europe but auto Europe has not refunded anything. "
" Staff was good..they put my cancellation request but auto Europe did not fmreply or refund. I had to travel back from.birmingham to India for family emergency "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
JERSEY, GB - Reviewed by ANN - 15 July 2019
" Very pleasant experience and great value for money "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by MANDY - 13 July 2019
" no comments "
" No problem except waiting time for collection when i arrived at the airport considering how close the car hire is to the airport, however the desk agent did apologise- driver was also very uncommunicative. Had very nice driver from this location in the past "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LUTON, GB - Reviewed by GERARD - 12 July 2019
" We're very impressed with Auto Europe. It gave us a clear picture of our car hire options for our holiday and allowed us to book in confidence knowing the full terms of the hire agreement. Thank you Auto Europe from the Basquille family. We'll be back ! "
" Efficient service, friendly staff who didn't pressurise to purchase unwanted extras, modern clean car. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by EDYTA - 11 July 2019
" It was smooth rental. We had no issues. Aleksandra in Green Motion was very helpful. "
" Ms Aleksandra in Edinburgh airport "Green Motion" rental point was amazingly helpful! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GREG - 11 July 2019
" Hassle free. "
" Hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MICHAEL - 11 July 2019
" Efficient, friendly, pleasant, helpful staff. Very happy with the car. Will definitely use Alamo and Auto Europe again. The sat nav built into the Hyundai i30 was extremely useful as we were travelling around and did not know the roads. We would have been lost without it. "
" Efficient, friendly, pleasant, helpful staff. Very happy with the car. Will definitely use Alamo and Auto Europe again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by WILLIAM - 10 July 2019
" Overall very good "
" Very pleasant staff and fast service including airport transfers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DÓNALL - 08 July 2019
" Speedy check in with counter staff when I said I was in a rush. "
" at the collection counter I said I was in a rush, the counter staff operative Daryl said he would get me checked out as quick as possible and he did . Excellent speedy service with only a short queue. The car supplied was lower category than what was booked fabia instead of a c4 cactus and as I was the first person to drive it I found there was no aerial = limited radio reception for the days use. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by HUGH - 08 July 2019
" Very Happy overall "
" Alamo are my preferred Hire company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by INGRID - 07 July 2019
" See above "
" mg3 is a horrible car! I did low mileage but I had to crawl out of it. Had to turn ac off to put more power to the engine..dog of a car! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LEEDS, GB - Reviewed by WARREN - 06 July 2019
" Nice car and staff "
" Quick, helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by MICHAEL - 05 July 2019
" All positive. No complaints. Thank you. "
" All positive. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JINGHONG - 04 July 2019
" Good "
" Everything good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by CLAIRE - 04 July 2019
" N/a "
" All was very seamless, friendly and professional. Only comment I have is that there was a lot of road noise from the car I got but it was a small city run around so not much they could do about that "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHAUKAT - 30 June 2019
" Every thing was perfect. No issues. Quick and fast "
" Best rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by MARK - 30 June 2019
" Speedy and efficient collection and dropoff "
" Speedy and efficient collection and dropoff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by ANNA-JANE - 29 June 2019
" A smooth and great service. Maybe, someone could run through the basics of the car first though. I wasn't familiar with the clutch key system. "
" A very smooth service. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANN - 27 June 2019
" I think they should be up front and tell you the full price. "
" I had to pay more then I was told "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ANGELA - 17 June 2019
" All great. Bit confusing at start as we went to car village so best to ring easirent from sport and save time "
" Super..just had to wait abt 20 mins on arrival and had to ring easirent as wasn't sure where to get bus to yr depot "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LUTON, GB - Reviewed by YOUNG SUN - 07 June 2019
" Excellent "
" staff name Tony was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by CRISTIN - 04 June 2019
" Nothing to add "
" Staff at airport were lovely and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by KAE - 22 May 2019
" A great experience. "
" Excellent service. The staff was very helpful. The car was in pristine condition. The cost of hire was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MALCOLM - 20 May 2019
" I don't have any issues with autoeurope except green motion were happy to blame you for all the problems we ran into. "
" We waited for over an hour to be seen by someone to begin with. It's not ideal with two young kids. Only to be told our booking was cancelled. They were expecting us as 10am that morning (default time on original booking). They then blamed autoeurope for not passing on our flight details but there were sorry they had no car to give us. They then said they found an email from autoeurope with our flight details but no one on their side updated the system and with this information and our booking was cancelled and they still had no cars to give us. It was a very stressful situation as you can imagine. We were also not told about the DBVL check on an English licence which wouldn't go through on the website for us so we had to make a new booking with them with me as the driver on an Irish licence which cost us an extra 150pounds. A car appeared from somewhere for us then accompanied by lots of moaning from the counter staff. We also paid for full to full on fuel and the car was given to us on absolute empty with no offer of information as to where the nearest garage was located. It was late at night at this stage we were all tired and I can sum it up as the most stressful travel experience we have ever had with picking up a car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GLASGOW, GB - Reviewed by THOMAS - 17 May 2019
" see above "
" it was a good experience but I was on an early flight so the car I booked wasn't available early but the staff were very good and got me a replacement The first time for pick up on web site was 10am it would be better to include earlier times "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NEWCASTLE, GB - Reviewed by PETER - 15 May 2019
" Nice car "
" Slight confusion over miles/ km on limited miles calculation. Sorted efficiently "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by MARIA - 15 May 2019
" The whole experience was very good. The attentiveness of the staff, the car that was presented in perfect condition and very nice to drive. "
" Paulina who attended me at the desk was very friendly and efficient so everything went very smooth and nicely "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ANDREW - 15 May 2019
" Trouble free. "
" Solitary counter staff meant a very very long wait in queue. 45 minutes. Staff was helpful but we were subjected to a lot of attempted upselling. No manual car available. Car had just been washed and wet making it impossible to check for damage. There was some scuffs, insects stuck to car also. Car lot staff was friendly. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
SOUTHAMPTON, GB - Reviewed by COLM - 13 May 2019
" Same as above "
" Still not 100% sure what i paid but that is with all car rental places. Extras, addons, payment beforehand, car seats, excess, credit card authorizations.... it can become very confusing and even the bill at the end is just crammed full of figure, possible charges and variations.... it just makes it very difficult to work out. And i'm a programmer and decent at maths :) Other than that, the car was lovely, counter staff on collection were very nice and the pick up and drop off was quick and painless. Thank you "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by SABAWOON - 11 May 2019
" The counter staff lied about the total price of the rental and i simply trusted what i was told. I was told that the total peice of the rental comes to £85, when ask to add full protection. That was not the total peice of the rental but only the full protection price. It was my responsibility to check the price but no car rental in the past has lied about the total price and i didn't expect Europcar to do that either. "
" Online experince was flawless. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by PASCHAL - 09 May 2019
" Regular user of Auto Europe and so far have never had any negative experiences. "
" Very quick and efficient pick-up and drop-off. Car was upgraded to Merc GLC at no extra cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by GONZALO - 07 May 2019
" No complaints. "
" Really satisfied overall. The car we rented was in perfect condition, the guy behind the counter was very helpful & friendly. The only thing we were not happy about was the extra charge for paying with a debit card. I have previously rented a car with other companies using my debit card and I was never charged extra for it. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by THOMAS - 06 May 2019
" I now know the score, and ,would not be submitted to the check out farce again ,because I would insist any defects be marked down at check in "
" Check out pointed out a scratch, was told that wasn't a worry, but , on return a big issue made BEWARE, photo any defects ,and insist it is marked down on check out sheet "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by FIDELMA - 05 May 2019
" It made renting a car a hassle free experience "
" Made renting a car very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by THOMAS - 28 April 2019
" Very happy "
" Would have no problem using this company again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JAGJIT - 25 April 2019
" I have used auto europe on several occasions with excellent service. I will continue to use you and do not hold you responsible in any way for this disgraceful company. I will choose my options more carefully to avoid green motion "
" Didn't get the car as they wanted £1205 credit card deposit. Wouldn't let us use 2 credit cards or one in someone else's name or debit card. Absolute con to try and force ridiculous insurance costs which we had no intention of paying. Had to use public transport for the 3 days . Will never use green motion again !!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by CONOR - 20 April 2019
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALESSANDRO - 14 April 2019
" First time in my life that i'm renting a car and i did good to book with Alamo.Super staff,new cars and great staff. "
" Fast service. Great new car.super staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DAVID - 29 March 2019
" Everything was straight forward and there was no problems atal. Will definitely be using again. "
" Very straight forward and no hassle atal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ANDREI - 28 March 2019
" there was no information on the voucher on how to get to the easirent desk. We had to ask in the airport and call them. "
" we had to wait for 30 min in windy weather in the airport carpark before anyone picked us during which I called them 3 times. Got charged 95£ for a fuel deposit I was not aware of. And 3 days later my car deposit has not been released. (most companied release it in 24 h) "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by DIARMUID - 17 March 2019
" Top class "
" Hassle free and really good car for the price paid "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CLAIRE - 06 March 2019
" Up grade offered was very expensive about 20 pounds a day.As vas their insurance .Just as well I needed neither service.good service all round though I would recommend "
" Upgrades and insurance prohibitively expensive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by MARK - 04 March 2019
" My comments are above "
" There was no queue but they still managed to keep us waiting for an hour and a half at the counter. Said they had only small cars and offered us a Porsche for £50 extra for the two days . I agreed. then he said it was 50 per day so we said no. Still left waiting waiting waiting then he offered us a BMW convertible which we refused. We agreed to a Kia sportage but that was taken off the table for some reason. Anyway after an hour and a half he said he was giving us a BMW but he wasn't sure what type it was I just hoped for the best as we were already waiting too long. When we got there it ended up being the BMW convertible and it was filthy. I was furious and very disappointed went to see the manager and he gave us this Kia sportage and was very apologetic. I do not intend using your company again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by MARTYN - 27 February 2019
" Great "
" Great experience couldn't fault them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JASON - 22 February 2019
" autoeurope always excellent "
" dropped car back and was told excess mileage ,they took trip reading instead of milage,then took money and not giving it back ,,not happy "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JAMES - 15 February 2019
" Someone must take responsibility for the appalling way this booking was handled "
" Cancelled my booking at the desk without any prior warning "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by DENIS CRAIG - 13 February 2019
" Everything was fine with the hire. ! "
" Unfortunately when I dropped the car back ,where as most companies go around the car with you, Hertz just said thanks and we'll send on the report by email. I like to have it signed off in my presence so there's no misunderstanding about any damages. Apart from that it's a very pleasant experience with Hertz "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LUTON, GB - Reviewed by JOSEPH - 11 February 2019
" No option on web site to take out full insurance "
" £200/deposit taken from account when car was picked up. This is normally a lean/hold on the account which is the normal process. This resulted in €9 additional cost as result of exchange rates. Circa 10% of rental cost. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CATHAL - 11 February 2019
" Fast, efficient service "
" Fast, efficient service with pleasant staff at the Crawley site "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANNE - 06 February 2019
" My experience was excellent. "
" I was very happy with Enterprise and will book with them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 06 February 2019
" Overall this the third time I have used interrent and have found them to well priced against their competitors and very friendly "
" The only issue I could complain about is the distance from the terminal you need to allow 40 mins between collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by EMMET - 30 January 2019
" All very easy, no delays and very efficient "
" Free upgrade and very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GERARD - 25 January 2019
" Easy! Easy to use, easy to choose, and I got what I paid for. "
" A smooth and painless experience. Friendly staff, nice vehicle, efficient pick up and drop off, reasonable price - and THEY DIDN'T HASSLE ME TO BUY EXTRA INSURANCE! I have rented from many car hire companies, and this is a first for me! All in all this was probably my best ever rental experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DES - 23 January 2019
" OK "
" very good value. didn't have my preferred car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
LUTON, GB - Reviewed by MICHAEL - 20 January 2019
" very happy "
" Very satisfied with booking through Autoeurope and picking up and dropping car with Hertz. thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ILZE - 19 January 2019
" ok "
" Got the car, drove the car, gave it back. What else do you need? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOSEPH - 18 January 2019
" All good "
" all postive "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by NOEL - 16 January 2019
" I have no issues with Auto-Europe,my issue is with Firefly... "
" My experience is that i was 'caught' by Firefly ... i checked the car on pickup & on return 3 days later,handed in the keys and left.30 mins later i was informed by email the TWO front alloy wheels were damaged ... TWO ! just not possible unless i had been involved in an incident [and even then it would be difficult to damage 2 wheel] ... The bill is around 500 euro and i know i am being penalised for not taking out insurance with Firefly.I have been burned and they will not get another chance . "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LAURA - 15 January 2019
" friendly staff. "
" very straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLM - 15 January 2019
" My second time hiring, very efficient and will use again "
" The only problem was that the Skoda I requested was unavailable and I was condemned to a Vauxhall "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LONDON, GB - Reviewed by SAMANTHA - 14 January 2019
" We felt that there was an heavy onus on us to photograph the car and check all dents and marks as the staff members left us as soon as they gave over the keys and we had to keep requesting they checked our concerns. When we finally left and headed on to the motorway we noticed the Service light was on and this remained on for the rest of our trip. We felt our experience was such that on arriving home we have cancelled our booking for next weekend and will be using an alternative provider. "
" When we arrived to pick up car the experience lasted probably two hours as my wife was asked for her UK Nat Insurance number to verify her points, but did not know it nor could we get it straight away. The agent showed us a sign at the door requesting this number, but we asked if he was serious as we had just got off a plane from Ireland. He said it was in the terms and conditions, but I had them with me and there was no mention of it. He showed me something on the Green Motion site but I said I booked through Auto Europe and again pointed at the terms and conditions. I could go on and on but to finish up we only sorted it by getting my daughter to call in to our house and send it to us. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 3
EDINBURGH, GB - Reviewed by PAUL - 13 January 2019
" Autoeurope are definitely the cheapest car hire out there I use them all of the time "
" Very fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JAMES - 11 January 2019
" Great from start to finish "
" Very happy with service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by SEAN - 10 January 2019
" No delays and very professional "
" very quick and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRADFORD, GB - Reviewed by BEATRICE - 10 January 2019
" 95% of the time we need to rent a car we do so through Auto Europe as they are mostly cheaper than the rental company. "
" I forgot my own sat nav and they didn't have a car with this fitted - so I would have had to pay 18 pounds per day to rent a separate one - much more than the cost of hiring the car! This seemed exorbitant. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ROBERT - 10 January 2019
" Perhaps the very best car rental experience in the past year .Will certainly return as a customer again "
" Excellent service from AVIS staff member 'Sonny' at STN airport-vEry friendly and most helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHEND, GB - Reviewed by DAVID - 09 January 2019
" Simple, convenient and reasonably priced "
" Simple, convenient and reasonably priced "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by KATE - 08 January 2019
" See above. "
" Staff were extremely helpful (Edinburgh Waverley). Only complaint is value for money and fact that the outside of the car was dusty. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LEEDS, GB - Reviewed by GARY - 07 January 2019
" Excellent "
" Very easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PAUL - 07 January 2019
" Hertz always a nice car. All extras are over priced. "
" Always get a nice car with Hertz. Bristol airport car rental is still chaos, the hire desk is half a mile away from the cars and car return. Not Hertz fault but maybe think about how you could offset the inconvenience. As always the extra insurance is far too expensive so you have to make do with a third party reimbursement policy. This doesn't suit the customer or Hertz. Sort it out, please, why can't Hertz sell regular customers an annual insurance policy? Alternatively, have reasonable fixed maximum price per car rental cover as offered by Firefly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by BRENDAN - 06 January 2019
" Excellent "
" Completely stress free car hire experience.. the gentleman in Birmingham airport both on collecting / dropping off was very helpful and a pleasure to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by VJACESLAVS - 05 January 2019
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NOTTINGHAM, GB - Reviewed by NICOLA - 05 January 2019
" Excellent "
" I will only use enterprise from now on . Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by THOMAS - 04 January 2019
" I have hired through Auto Europe many times and I feel let down in this instance "
" We arrived late at night asking for a car that was fuel full. Unknown to he we see provided with a car that was empty we were going from Manchester Airport to Whitby North Yorkshire we were left compromised on Motorway having realized car provided was empty I filled it up On return I provided a full car and hirer is not giving me alliance for that and having filled the car The guy at the desk admits that I explicitly sought a full car but is blaming Joel the guy in the yard who provided the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by SHAMIR - 02 January 2019
" Everything was great apart from the car smelt of smoke which was terrible for the first few minutes every time you got in. "
" Everything was great apart from the car smelt of smoke which was terrible for the first few minutes every time you got in. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by GERARD - 02 January 2019
" If not for the rude girl on the desk we would have given an 8 or 9. I would not like my family or friends to meet rude people who seem aggressive. "
" Girl was very Rude to us for no reason . She had a terrible manner. She let your company down. We had no issues and she was still extremely rude. No need for it. Car was lovely drop off guy very nice and efficient. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PAUL - 01 January 2019
" Love Auto Europe - usually the best deals/choice "
" Car was dirty both inside and outside. Poor system for flagging up damage - sending an email to the customer from the desk which didn't arrive immediately. Minor damage is detailed on report which is something our preferred company, Enterprise doesn't do. The dirtiness of the car made it difficult to spot every tiny piece of 'damage'. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LUTON, GB - Reviewed by PANAGIOTIS - 29 December 2018
" Choice, insurance add-ons. "
" It took more than 90 minutes to check in and get my car because IT systems were not working. Moreover, the car was problematic and I had to exchange it the next day. Their offices are off-airport but are accessible by free shuttle from Heathrow or Luton airports. Cars do not seem to get cleaned before each rental. Other than that, the company is very good value for money. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LIVERPOOL, GB - Reviewed by CARL - 29 December 2018
" Auto Europe just an intermediary website, was fine "
" Took a little longer than normal to get on the road but staff super friendly and helpful and value for money is very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by LYNN - 22 December 2018
" Very satisfied, thank you. "
" Very polite and efficient service from beginning to end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by MARK - 21 December 2018
" none "
" Hi there, Don't want to comment on auto europe as you are just the agent, but easirent is a bit of a dodgy operation. You need to highlight your VVVVVV important small print. I paid €45 for 2 days hire of a small car as you can see. Got picked up really quick at airport by easirent bus, very friendly all ok. Gave in my license, passport etc etc. was told they needed to swipe my credit card there and then for £1500!!! Don't use a credit card as it happens, so offered my debit card instead - he declined.Told then that I'd be charged £90 as a result of no card. This infuriated me as I was there with kids etc, and other people beside who were also complaining. Then I was told they had to take £95 to make sure it came back full of petrol. So €45 has now become €250 or so. Now here comes the dishonesty in my opinion - I didn't want to pay the £90, so he offered it to me for £70 instead - that's a horrible thing to do. That's lying and overcharging and robbery in my opinion. He did upgrade the car and give me 1/4 tank of petrol free of charge but they won in the end, not a nice feeling. They took the £95 petrol and it was refunded few days later. Overall when he offered me £70 instead of £90, it really goes to show the cheating operation they are running. MAKE YOUR SMALL PRINT BIGGER. Over and out. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by SEAN - 21 December 2018
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GERARD - 19 December 2018
" Hassle free to collect and return car. Very helpful and friendly staff who did their best to make the process as smooth and as easy as possible. "
" very helpful and friendly staff. Easy to collect car and easy access to motorway at Stanstead. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DOMINIC - 18 December 2018
" Very pleasant experience. "
" The staff member I was dealing with was very friendly and clearly explained everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 17 December 2018
" Very, very rarely find a cheaper car "
" Although they couldntfind my membership on the system pickup was still relatively fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by OLIVER - 13 December 2018
" Overall - very good "
" Overall very good. More information on location of nearby fuel refilling options would be helpful! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by SEAMUS - 09 December 2018
" A very satisfying experience "
" Very professional and courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RAYMOND MICHAEL - 05 December 2018
" it was what I wanted efficient trouble free and value for money "
" it was what I wanted efficient trouble free and value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by ELAINE - 05 December 2018
" A disgrace company who steals money "
" Never ever again will I hire anything from your company worse company I ever used "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JOHN - 03 December 2018
" Excellent value, easy process "
" Efficient, polite and great value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JENNIFER - 02 December 2018
" Further to the above I have emailed Enterprise yesterday and have had no response "
" Hi I booked a medium sized car such as a Ford Focus and was given a Ford Fiesta. I also paid upfront on booking and a Deposit of 200 GBP was also given but that has yet not been refunded. Please advise "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JEREMIAH - 01 December 2018
" Efficient. "
" Too expensive for a day hire. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRENDAN - 01 December 2018
" Perfect rental "
" Great location at north terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by KENNETH - 30 November 2018
" Very happy with the service and excellent value for money. "
" Staff were very friendly although one of the girls appeared to be new and was having a few difficulties. There should have been someone there during a busy morning time to help her. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 29 November 2018
" None "
" None "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DOUGLAS - 29 November 2018
" Car was presented clean & in good condition. "
" Didn't appreciate blocking the amount of a full tank of petrol+ from the credit card. With most hire companies I have used if the tank is not full on return then take the monies to fill the tank. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LUTON, GB - Reviewed by GRAHAME - 29 November 2018
" Auto Europe was not the problem to me. I have no doubt they would have tried to upsell regardless of black friday "
" I had expected the car to be at the airport and not a shuttle bus. when we arrived at Europcar we were told they had a Citron 3 for us. We had ordered an Opal Astra which I believe is a size up from what was offered. We were asked if we would like an automatic to which my husband instantly said yes and was given a few choices. I then asked if this was extra and told yes £35 a day and I said no way. We eventually choose an automatic Octavia which we were told was €15 a day. never mentioned that was exc of 20% tax when we got our invoice. I asked why they just did not give us the car we had ordered as we had made our decision at that point and gotten our excess insurance based on this and was told it was black Friday offers. We had already got discounted rates so I don't believe they were any different When we returned the car we were told they would send an invoice in ten minutes to our email. Had to call them two days later. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JAMES - 28 November 2018
" Pleasant staff, and very helpful. "
" Our flight was diverted to Cardiff because of fog in Bristol. I contacted the office and advised them of this problem. We were assured that the car would be there for us when we eventually arrived in Bristol. Thank you for your assistance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JACQUELINE - 28 November 2018
" It took 1 hour to collect the car, this is far too slow "
" It took 1 hour to collect the car, this is far too slow "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by BRENDA - 27 November 2018
" Was charged 4 pounds after I returned the vehicle and no one was able to explain what the charge was for. It was passed of with no explanation, and I wasn't happy with that. "
" Not happy with unknown charge "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by FIONA - 27 November 2018
" All went very smoothly "
" Went very smoothly - did not have the car that I requested as I wanted a manual drive but they gave me same type car so no issue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by VINCENT - 26 November 2018
" All went well "
" All organised, no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 22 November 2018
" Everything that I needed was supplied "
" Good customer service. Polite staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JANE - 22 November 2018
" Xx "
" I really like the staff, they've been trained in customer care! Low amount blocked from card unlike other providers. Plus minimal damage does not count which makes the rental stress-free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 21 November 2018
" Am quite loyal to Keddy and Auto Europe. Please keep up the good work. "
" As usual. Service and customer staff were spot-on. Friendly and courteous. Rental was at a very reasonable rate but car was a bit disappointing after the 2 superb rentals I have recently had from them. But still prefectly serviceable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by LIAM - 21 November 2018
" Auto Europe should review the companies they use and demand better standards "
" Counter staff on arrival unhelpful and ignorant attitude,said no damage to vehicle,when we checked it there were multiple scratches,he said he would not check the vehicle with us,we were to write down all damages and he would sign it,would definitely not use or recommend this company again "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LEEDS, GB - Reviewed by RAY - 18 November 2018
" Car drop off as received. Still await my credit card to be refunded. I signed a sheet to say the vechicle was returned prefect, but wasn't allowed to take a copy. I'm starting to worry that I'll be told there's something wrong "
" Car drop off as received. Still await my credit card to be refunded. I signed a sheet to say the vechicle was returned prefect, but wasn't allowed to take a copy. I'm starting to worry that I'll be told there's something wrong "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 16 November 2018
" Using Auto Europe is a perfect experience as always, thanks. "
" Everything was as expected from a large brand such as Enterprise. Only issue is that the interior of the windscreen looked like it hadn't been cleaned since it left the factory. Very dangerous when driving in sunlight as viewing is impaired. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by NOEL - 14 November 2018
" The small print needs to be easier to read. Flight time not filled in exposes you to penalty charges. Also fuel gauge not reading full properly even when tank is full is a known issue with certain models but rental companies continue to charge penal charges when a returned car although has been filled does not display this. "
" I was charged a penalty of stg£40 for being late. This was unsatisfactory as it was not very clear on the website when booking. Desk staff was quite rude. Other staff was very helpful. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 13 November 2018
" I was charged twice for my car hire. "
" Very poor service.. pick up area terrible, being asked to check cars in the rain, no cover, very unprofessional "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by ALEXANDER - 13 November 2018
" Been using AutoEurope for years and still find it's the best to get a good deal. "
" Was unjustly charged 120 GBP upon returning the vehichle "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
BIRMINGHAM, GB - Reviewed by CHARLES - 12 November 2018
" the car was excellent and when the second (male) operative eventually materialised he was very polite & helpful .But the wait time was intolerable. "
" I arrived early but was informed that they would not fill the forms so that I could drive until the actual time of hire,I explained that i had a medical app but was refused unless I paid for an extra day.I was kept waiting app 30 mins at hire time because there was a queue. On return, again early I had to wait half an hour for check in as only one operative who was busy with two lots of customers. Fortunately I managed to make my appointment & catch my flight back. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LORRAINE - 09 November 2018
" I had a problem with the original booking. I received a mail with a booking reference but when I opened the attachment a couple of days before pick up I noticed it said cancelled on it. I rang up and was advised it was likely that my card was not accepted. I had no way of knowing this unless I opened the attachment. I was offered a more expensive alternative I asked to speak to a manager and while on hold I had to hang up. The manager did ring me back and sort it for me at the same price. I used the same card to pay and there was no problem. It should be clearer online that you need to make sure you open the email and the attachment with your booking reference to make sure it has gone through. Apparently there should be a confirmation email as well as the booking reference email but I never noticed this info online when ordering so perhaps it should be clearer "
" On airport so easy pick up and drop off. Staff helpful, no queue when we got there so quick too. Car was clean and exactly as we hired. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRENDAN - 09 November 2018
" See above "
" The whole experience from start to drop off was 100% excellent. Yasim who dealt with us was charming and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by TOMAS - 09 November 2018
" Happy with experience "
" Professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by FREDERICK - 09 November 2018
" Autoeurope is without doubt my first choice, and I hire vehicles approx 20 times a year. Booking process and customer service is excellent. And any issues are resolved in a timely manner. "
" Seemless collection and drop off. 10 out of 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by MICHAEL - 08 November 2018
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DERBY, GB - Reviewed by JASON - 07 November 2018
" Would definitely use the company again "
" Person at the desk was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by JUSTIN - 07 November 2018
" Will only use you if I can not get cheaper due to a previous issue with Easyrent... real shame as you will note I was a very regular user from memory 35 mins late due to plane delayed and car given away. advised by your team to pay upgrade charge so we could get car and would be sorted later. after numerouse emails nothing done... It does not say anywhere in your terms and conditions that with easyrent you have a 30 min window... "
" Need to check car thoroughly before accepting as found to additional marks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by KEITH - 07 November 2018
" Not happy "
" My credit card did not work, I wanted to change the booking to my wife's name, however Interrent would not allow this and informed us we had to make a new booking at an additional cost of about £200. We also had 2 screaming babies but the staff member did not seem to care. It seemed all she was interested in was making extra money, she even seemed annoyed that we would not take out extra insurance, even though we paid for extra insurance with AutoEurope. We had to do with another company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LEEDS, GB - Reviewed by JAMES - 06 November 2018
" an excellant experience "
" Your agent I returned car to was so very helpful and pleasant a credit to company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by NEIL - 05 November 2018
" AutoEurope have not refunded my money yet "
" Booked car via AutoEurope and the car was not ready and I was informed that there would be a 4 hour delay. This was not acceptable and the rental was cancelled "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by GRAINNE - 02 November 2018
" Dreadful as above "
" The reason I would not recommend green motion was counter staff was rude to me and obnoxious he embarrssed me in front of other customers he would not allow me to ask any questions or query anything he told me he was not there to answer any of my questions he was annoyed i felt that i did not want to take out further insurance or up grade my car he told me I was getting car for practically nothing I only paid what I was asked it didnt matter whether it was cheap or dear that was the price i was asked He would not explain why the bank was holding my credit card for up to weeks. The car was supposed to be full with petrol it was in the red and was told it was like with like so I was very anxious driving away not knowing were the next petrol station was and how far the car would travel before I ran out of petrol. I was so embarrassed in small office with everyone listening to him being rude to me and customers ended up joining it I drove awy in tears itcwas the first time for me to rent car and will not be recommending auto euro/green motion "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by SARAH - 02 November 2018
" Hassle free "
" Dean was very helpful n a perfect gentleman fed scores a 10 out of 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by MARTIN - 01 November 2018
" Very good pick up and drop off. Representatives very good "
" Address not comparable with sat nav "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by DAVID - 01 November 2018
" Good value rental rates "
" Very courteous and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by ASHLEY - 01 November 2018
" Online booking & price were both fine but where possible I would not use Hertz at Edinburgh Airport again. "
" Upgrade provided & car in good mechanical order. However significant prior damage was not listed at pickup. Next morning documenting damage, emailing photos & trying unsuccessfully to reach Hertz Edinburgh by phone wasted time & left us paranoid that we would be blamed, so adversely affected our short holiday. Heavy smell of smoke & cigarette butts under seats. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 2
EAST MIDLANDS, GB - Reviewed by EILEEN - 01 November 2018
" I've often used hertz never had such rudeness at the desk. I don't expect to get a car with a damaged wing. I completely understand it was due to my lateness however I don't expect it to be point out by the minute. I was told they thought I was coming, but yet received no phone call from them. "
" Attended late through delayed flight, it was pointed out at the desk 2.27 precisely. Told I'm lucky to have a vehicle and was down graded to a smaller damaged car. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
EDINBURGH, GB - Reviewed by JOHN - 31 October 2018
" Very easy to use and clearly sets out different prices, etc. "
" Very pleasant to deal with and very quick process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MARTIN - 30 October 2018
" I would like to see a response from Auto Europe before commenting here to be fair. A refund on my original payment would be appreciated. "
" I made a mistake in the booking and booked it a day early. However when i go there, the counter staff refused to rent to me as i did not arrive the day before. They would however rent me the same car for 7 times the original price with no attempt to give any sort of discount even though i had already paid in full. I went to a competitor next door and got a better car at a cheaper price. The staff seemed like they did not even want to be there. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by BRIDGET - 27 October 2018
" ... "
" Amy lovely and very helpful. On..ly slight problem.needed 7 seats but parcel shelf still in car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by MICHAEL - 27 October 2018
" All good. "
" All good. Quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by STEPHEN - 24 October 2018
" Staff were friendly, Received a free upgrade ,no pressure to take out extra insurance. In and out quickly, explained a few features of the car, drop off swift, friendly check in staff member. Very pleased "
" Staff were friendly, Received a free upgrade ,no pressure to take out extra insurance. In and out quickly, explained a few features of the car, drop off swift, friendly check in staff member. Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by CONNIE - 24 October 2018
" Service good would use again. "
" Would be better having car pick up at the actual airport other than that all great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 24 October 2018
" Efficient,good value for money. "
" Got a choice of cars which was a nice surprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHANE - 22 October 2018
" See above "
" Hi my wife filled out the previous feedback. Several issues 1. When I chatted to counterstsff on check-in I was given the impression that I was receiving an A class Merc, I find it hard to believe a budget Citroen C3 to be equivalent to a vw golf. 2. I arrived to the car which was covered in front to unable to complete a walk around but had full insurance so this wasn't a big deal I'm aware customers have until 10am to check cars and take pics. However just as I was leaving the carpark and had gone past the barrier the fuel light came on which was an issue as I was rushing to a funeral and now had to detour to refill. On my was to bedford I have to call customer service to tell then there was an issue wit the handbrake and that it was not completely releasing I pulled in when i noticed steam/smoke and let the brake cool down. I pumped the pedal a few times and continued without further issue. While pulled over I then noticed the the back passenger alloy was previously damaged and marked on damage sheet but the damage was such that the shape of the rim had a flat spot, best unusual. I work for an airline and must say having rented several cars a month this was the worst experience. The staff on check in were fine but i definitely think the car is not equivalent to a vw golf and the condition was near unsafe considering the back brakes getting stuck on. Regards "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIMOTHY - 19 October 2018
" there were several serious scratches on the car when I was taking it out to begin with, but these were not obvious on the poor photo copy given to me. I had to return to the desk for confirmation that they were aware of the scratches before I left. I have reason to believe, also, the fuel tank was not fully filled up as considering the few miles driving (down to Horsham) I had to put £13 worth of petrol into it. I have driven bigger cars more miles and it cost less to fill them so I know what I a talking about. also, at drop off I would have preferred if the chap at the desk had a look at the car I was returning to confirm he was happy with what I was leaving back. they just took in the key which I thought left me exposed to somebody there, after I left, claiming I scratched it and charging my credit card. Apart from that all was fine. Good car! "
" Staff courteous. Good car but see below! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
NOTTINGHAM, GB - Reviewed by BRIAN - 18 October 2018
" Car itself was fine, but was not the car I booked. "
" Booked a Compact CD Class. Upon arrival, overheard the counter guy say there were no C classes available. Downgraded me to to a B Class Skoda Fabia, without informing me about anything. No reference to downgrade, no offer of money back, no nothing. I only realised I had not got the car I booked when I went to the car. There were 2 others behind me in the queue, and I was late for a meeting already, so no time to go back, complain, and wait again for all the details of a new car to be registered. Very disappointed with Hertz service levels. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by ADRIAN - 17 October 2018
" A wonderful car hire, immense joy from start to end "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RORY - 17 October 2018
" Good experience "
" Nice staff, upgraded me which was good "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by BRIAN - 12 October 2018
" Thanks "
" The car model is very poor. A spongy gearbox . A clutch that takes forever to engage and needs high revs to move. I will not use that car again. Staff were great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by AMANDA - 11 October 2018
" I feel conned ... I have booked 3 trips up front but will book direct infuture "
" Avis and staff were all extremely helpful and car and service was perfect. However I'm very dissati with auto Europe and their voucher charges. I was charged 50 euro for my voucher and yet it showed up as only 30 pound sterling pre pay to Avis I was then charged for further protection there after. Auto Europe u either have secret undisclosed fees or your conversion from euros to sterling is a rip off. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by LAUREN - 09 October 2018
" Clare was lovely and helpful. "
" Clare was lovely and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by DESMOND - 09 October 2018
" The petrol issue should be more clearly explained "
" The only issue was with the hard sell of a full petrol tank. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 08 October 2018
" Very helpful "
" I would be gratefully if you could forward me a final bill for what I paid you please. My experience with Firefly was good and helpful would recommend you and use your services again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by THOMAS - 07 October 2018
" Very satisfied with Autoeurope, I will not be using Europcar again! "
" Very unhappy, I was forced to pay additional costs to upgrade to the next model of car because my reserved car was sold out. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by TREVOR - 05 October 2018
" Rental booked was full-full but vehicle was completely empty. Had to take car to nearest filling station. Very unsatisfactory. I was late for my appointment. Car was not fully valeted. Lights were incorrectly focused...unhelpful as I was not familiar with the adjustment mechanism. "
" Instructions as to how to get to the pick-up point were incomplete and confusing. It took us 15 minutes and 4 attempts to find the correct bus stand as the local airport staff seemed unclear as to which shuttle to use and where it was to be found. The stand reference was incorrect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LEEDS, GB - Reviewed by SIMON - 04 October 2018
" Good website. "
" I did not get the car I booked (VW Jetta). The car I got (Vauxhall Astra) had a lot of marks/scuffs. The clutch was difficult to operate, making the car engine prone to shutting down/stalling. It was not enjoyable to drive, very under-powered. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
ISLE OF MAN, GB - Reviewed by WILLIAM - 03 October 2018
" Great service would definitely recommend it to anyone "
" Quick and easy service price of car was very reasonable Staff were nice, especially Ben and Stephen Would go there again if i'm back in the Isle of Man "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by JOHN - 02 October 2018
" All good "
" Easy process , very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by USMAN - 01 October 2018
" No need to share about experience again very bad experience "
" Very bad customer service extra charges hidden charges never tecomend to any one to go easirent manchester airport untrained staff over charging very bad experience never use easirent car hire company i miss my Flight because of bad customer service no shuttle bus available "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
EDINBURGH, GB - Reviewed by RODERICK - 01 October 2018
" As comment in Section 3. "
" Only problem is that there are no signs for Keddy at any airport. It should be highlighted that Keddy is part of the Europcar group in the E-document provided at the time of booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by EDMOND - 30 September 2018
" No observations "
" I have used this company 5/6 times a year for the last 3 years, the service provided has allways been very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PAUL - 30 September 2018
" Pick up was the only problem. Everything else was excellent. "
" Pick up at airport wasn't as advised. Told to wait for pickup beyond trollers. Pick up vehicle parked elsewhere. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ALBERT - 28 September 2018
" Auto Europe need to reimburse me for the mess up! "
" Not Green Motions fault - but Auto Europe did not having a booking on Green Motions systems for us - we were stranded at the airport at 8pm. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DORU-EDUARD - 28 September 2018
" Great experience. Would rent witb auto europe again "
" Very helpful at the desk when i arrived. The car i was given served my needs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DONALD - 28 September 2018
" Very good "
" Very Very Good will rent again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NEIL - 27 September 2018
" The counter staff were extremely helpful but in the initial booking the cost should be made more clear. I did not expect the cost to be over €320 euros and therefore was not prepared at the time to pay such a sum. If in the initial booking it had told me the overall cost, deposit included then I would have been prepared for it instead I had to move money around online to be able to pay for the car. "
" I booked a car with GPS and was charged for it but the car didn't have it so now 4 days later I'm still waiting on a refund plus the €200 deposit that I paid which is supposed to be refunded when the car is dropped back has yet to be refunded. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by ENDA - 25 September 2018
" Staff are always helpful & pleasant...! "
" I've used Europcar before & I'm satisfied with their service.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 25 September 2018
" Very satisfactory at all stages and a lovely VW Golf "
" My contact was with EuropeCar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANTHONY - 25 September 2018
" Website was easy to use - however Green Motion would not honour original contract so wasn't a great experience. "
" Green Motion would not honour the voucher changed the contract and charged us £18 extra a day which cost us more then the original price. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by WILLIAM - 22 September 2018
" Car rental process (collect, use and deliver) was fine. There were booking problems with Autoeurope - see above. "
" You (Autoeurope) made an error in the booking I emailed you for an explanation but got no reply. I had to re-book at greater expense and I intend to write to you to seek recovery of the extra costs and my time for re-booking "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ABERDEEN, GB - Reviewed by HELEN - 20 September 2018
" Quick, efficient service, helpful staff and convenient location. "
" Fantastic service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ROBERT - 20 September 2018
" x "
" I don't understand why I had to pay more 134 Euro for the rent? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by DENIS - 19 September 2018
" The experience was painless and fairly expedient "
" Hertz were very good to deal with! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by RACHEL - 19 September 2018
" As above "
" Overall very good. Check in can be quite busy but we managed to just beat the crowd that came in afterwards. Otherwise we would have been waiting quite some time. Only one person on the desk. Cabin ROASTING hot!! I reserved a Fiat 500 and although the car I got was fine (Nissan Micra) I was surprised to hear that there were no Fiat 500's in the rental fleet at all. This should be made clear at booking. Not a big thing but worth noting. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by LEONARD - 18 September 2018
" Overall a positive experience but please make your invoicing less confusing. Thanks "
" Your invoicing; including deposit, excess waiver and reconciliation at the end was confusing. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOHN - 16 September 2018
" Awful. Having had some good experience in the past I simply cannot believe Auto Europe can get away with what they have done to me. My business will not be using the service again. "
" COmplaint ongoing. I received no rental car and have been refused a refund. Looking at taking legal action given silence from complaints. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by VINCENT - 16 September 2018
" All went as planned "
" Very good counter staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by RICHARD - 14 September 2018
" Overall very positive "
" It's a very long walk from the drop off to the departure area "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by KELLY - 14 September 2018
" More than satisfied and I have already recommend InterRent to many friends and colleagues "
" Perfect from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by SALLY - 13 September 2018
" I don't have a problem with auto europe except that I am a bit disappointed that despite sending an email explaining all this I have not heard back from you in this regard. I have tried to contact easirent but they don't have any means by which to do this except by phone. I have tried LIVE CHAT but it doesnt work and they do not recognise my booking reference so I can't log in. "
" I have already sent you feedback about my experience at Southampton Airport. The office should not be described as "airport" it was 10 mins drive away. The shuttle bus arrived 50 minutes after I phoned them and during that time the phone was put down on me once and rang out another time when I rang to enquire when it would arrive. The desk staff was very unhelpful and I just didnt feel safe in an industrial estate on my own as a single female passenger and I didnt feel I could trust the service to return me to the airport on time when I returned with the vehicle. I felt I had to cancel the booking and I returned to the airport and made another booking. It was a really horrible experience and wasted two hours. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by GARETH - 12 September 2018
" no comments as above "
" delay in accessing car "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by BEATRICE - 12 September 2018
" All ok "
" Very sliw at cou tet check in. Waited 45 mins "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by GWEN - 10 September 2018
" Satisfied but service needs to be more reactive to queues forming. "
" There was a long delay in getting the car as a customer had a problem. No one additional came to the counter to sort out the queue. Returning the car was very prompt and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 09 September 2018
" The cost of vehicle hire was the deciding factor in my decision to se Auto Europe. The low scores I have given for my overall experience and drop off are because I was unable to choose my drop off point. Southampton airport was chosen by the website and I was unable to change it to my preferred drop off point elsewhere in Southampton. Consequently I had to do a bit of extra work by contacting Enterprise Gatwick to change the drop off point to one of their other Southampton depots since I had no need to go to the airport on the final day of the hire period. "
" I was reasonably happy with the way in which Enterprise dealt with my car hire apart from some confusion about where I wanted to drop the car off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JOHN - 09 September 2018
" I have used auto Europe for many years and mostly have good experience. I recommend you drop Easirent as your client. They demean your good name. "
" Upon arrival at the airport I rang and told to go to pickup area 3. Waited there for ages. I eventually rang again and was then picked up and brought to dingy office (unfortunately I had to use their toilet- disgraceful!!!). Staff were visibly unhappy when I did not opt for additional insurance. I v card was initially declined but immediately cleared when I rang my bank in Ireland. The manager in the office then said I was too late. The car I was renting was given to somebody else. A similar car would only become available in 7 hours. I was then forced to hire a car of higher class for €128. I paid this but the next day I noted that the €128 was taken twice!!!. The car I got was dirty and had damage, some really bad, on nearly every panel. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
NEWCASTLE, GB - Reviewed by RICHARD - 07 September 2018
" Very satisfied. No problems, and hassle free "
" Excellent. Everything ran smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by BERNADETTE - 07 September 2018
" It was not the best. Having to pay 200.7 extra "
" I booked a car. @67.9 and it really cost me a extra 200.7' and were the collection point was the dirtiest place I every been to plus there was no toilets facilities the girl was and the chap that took my husband for a drive in the car to fined out what was wrong it were very nice plus the clothing of the deck staff was a lot to be desired I'll not recommended this company to anyone "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by WILLIAM - 05 September 2018
" Website very easy to use as it shows all the car options with prices in a table "
" Overall, very good experience. One issue was that there was minor damage on the car when it was picked up and we did not get the car condition email that was promised. Pointed this out to counter staff at drop off and it was accepted that we did not cause the damage. We had photographs of the damage that we had taken at pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by EAMONN - 05 September 2018
" Happy with staff and getting the car and dropping it off. Not happy seeing an additional charge of 77 euro over and above from the initial price. No idea what this was for. The fuel tank was just below half full so this amount represents over one third of the price I was quoted. "
" Happy with staff and getting the car and dropping it off. Not happy seeing an additional charge of 77 euro over and above from the initial price. No idea what this was for. The fuel tank was just below half full so this amount represents over one third of the price I was quoted. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ROLANDAS - 05 September 2018
" Remove default pickup/drop time "
" Couldn't change pickup time "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by KEITH - 04 September 2018
" Very efficient service, will definitely use again "
" Pick up & Drop off was very quick and easy, had no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by THOMAS - 02 September 2018
" easirent are a joke of a company and will never use them again. "
" 1) you have to ring from airport for a pick up 2) They take money off the card for insurance which was around €1200 where every other time i hired a card it was only held + €110 for fuel 3) The inside of the car was dirty and not cleaned properly "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by CHRISTOPHER - 02 September 2018
" Traveling can be stressful so its nice if car hire can be quick and easy collect and drop off. "
" Helpful and Friendly staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ED - 02 September 2018
" i will certainly use alamo again "
" Alamo staff from the bus transfer driver to rental staff were incredibly friendly and helpful - a very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ALAN - 01 September 2018
" Excellent as always "
" Excellent as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ANGELA - 31 August 2018
" Overall good, no complaints, all went to plan. "
" Delay with return as lack of staff to attend to 3 customers. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MARGARET - 31 August 2018
" See above "
" Insurance not explained well...unexpected extra cost "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 30 August 2018
" Expensive hire cost for poor service from Keddy/Europcar "
" Almost an hours wait to collect the car when they they know the arrival of people on flights from our bookings. Drop off also took a long time. Car very poor quality for the price paid. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by THOMAS - 30 August 2018
" I found it difficult to contact Auto Europe by phone. "
" Actual experience with Interrent was good but I found it difficult to contact them on the phone. I was unable to contact Interrent in Stansted where I was picking up the car. It was also difficult to contact Auto Europe. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CONOR - 29 August 2018
" Honestly the pick up was a bit Fawlty Towers. But the people were nice, the car was fine and the price was very good. Not sure the price difference was justified compared with the ease of collecting a car from an airport hire company though. "
" Wait in line for pickup was excessive. Once I got to the desk, the agent was very good. Then had to queue again for the car. Then had to wait for car to be cleaned out and checked over. Drop off was somewhat better - quick check, ended up dropping the paperwork and jumping on the shuttle bus that came along. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by FRED - 29 August 2018
" Most Efficient company "
" Quick process if you are a repeat customer "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by TREVOR - 29 August 2018
" . "
" great setup at birmingham airport compared to other airports. Very fast and pleasant service provided by alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ENRICO - 29 August 2018
" Overall excellent service "
" Staff at the office very efficient. Staff at the picking up and dropping off very kind and friendly. Car new and well kept. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAFAEL - 28 August 2018
" ... "
" It took so long to pick up and drop off "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
SOUTHAMPTON, GB - Reviewed by MORAG - 25 August 2018
" I had no problem with any aspect of the car hire "
" easy pick up & easy drop of. a minor glitch was there was a car already in the parking space I was supposed to leave the car at drop of "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by JOHN - 24 August 2018
" As above "
" Very efficient, economic and great car. Slight delay in drop off only because I wanted to sign off there and then. Will use again if prices similar and wouldn't hesitate to recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRENDAN - 24 August 2018
" Amazing staff, beautiful car - comfort and cleanliness with all mod cons. Drop of swift and without issue. "
" Had a fantastic experience with Europcar. Staff on pick up were amazing and accommodating. I look forward to using your services again in the future! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MAUREEN - 24 August 2018
" Have used autoeurope many times with no issues, highly recommend using them again "
" Pick up location from Heathrow is at Holiday Inn...need to pay 5 pound per person to get the bus there, then short staffed which meant it took an hour to pick up the car....staff were very friendly, location etc not convenient from the airport though "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by ROBERT - 22 August 2018
" Hidden extras are enough to put you 9ff. Be honest from the start on the website. 8 rather use public transport or taxi next tine "
" Car was not full. It 15.00 to fill before our journey. Hidden extras of either 950 refundable or 65 non refundable insurance. Car cost 95 pet day. Not good. Never use them again "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ISLE OF MAN, GB - Reviewed by DARREN - 22 August 2018
" Very Good Really satisfied with process and service "
" All good very easy to deal with Friendly staff Cracking wee car to get around IOM Thanks again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by EILIS - 21 August 2018
" As above.. "
" The whole experience was very easy.Staff were very friendly,took time to go through all relevant details and even went through the operations present in the car ! Likewise on returning staff were very efficient,courteous and were genuinely interested in the service they provided was suitable to our needs. I would recommend using this service at Inverness. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by MARTINA - 20 August 2018
" Excellent "
" The staff polite and efficient. Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 20 August 2018
" My deposit was not paid back in full. There were no issues with the condition of the car...presumably it may have something to do with the exchange rate which frankly is not my problem. I expect a refund in full. "
" Enterprises.took a deposit of €227.97 but only refunded me €218.52. I would like to lodge a claim get a refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by SARAH - 20 August 2018
" I had originally booked with a different rental company and wanted to switch to Enterprise. The cancellation process with Auto Europe was very straightforward and simple and refund was issued straight away. Rebooking with Enterprise through Auto Europe was quick and easy. "
" Staff were extremely friendly and helpful. They we're very efficient at pick up and drop off. All in all a very pleasant customer experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 19 August 2018
" As above, difficult to find location of the desk/office "
" Details of where to find the desk (Hertz) in Heathrow were not on the email/voucher. Besides everything was excellent "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by LEONARD - 18 August 2018
" Professional, value for money and excellent customer service. "
" Great experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by DARA - 17 August 2018
" useless zero talk to the hand sort of operation no come back by email and not able to contact by phone got a modem on the number printed on my hire documents would never use you again silly useless company waste of customers time at desk checking in "
" no communication back from you couldn't phone you got a modem instead of a voice useless company zero cooperation betweren you and hertz had to repeat all my information given over web site again delaying que at desk hertz didn't seem to care not their problem I was told wouldn't accept it was a problem no coms between firefly and hertz "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by MARGARET - 16 August 2018
" See no. 3 "
" great staff, fast and efficient, and friendly. Drop off extremely fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by DARA - 16 August 2018
" I wouldn't hesitate to recommend in the UK. I have used Auto Europe this week in Malaga, a completely different (atrocious) experience. Queue for the bus to get to the car rental in blistering heat. A sub optimum office with enormous queues and very casual staff , only interested in up selling insurance. Each transaction took between 15 / 20 minutes as people argued about excess waiver and ridiculous amounts going on your credit card. I was 90 minutes in the queue. "
" Everything was excellent. Upgraded car was very good. Only thing that could be improved was for counter staff to perhaps warn that traffic on the return journey would be very heavy and to leave more time to get to the airport. Collection journey was in the late evening. Return was early evening and journey took much longer. No time to return the car full of petrol which ended up costing us. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by CIARAN - 15 August 2018
" As above "
" Hi Just some feedback regarding my recent hire. I was informed on collecting the car that the excess would be 1200 stg in the event of a claim I was told that even if I had a puncture the full 1200 stg would be taken This then persuaded me to take out the Damage Waiver which cost nearly as much as the hire charges. I think this is a very unfair business term and totally disproportionate to the actual cost of repairing a puncture. I have tried to find this in your terms but cannot locate this detail. I would be grateful if you could clarify if this is your actually your policy or was I just conned into taking out the waiver by your agent? "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DENIS - 15 August 2018
" See above "
" I felt the price was very high for a three day rental - but perhaps due to relatively late booking, so to ignore that I was still very unappy with the service. The pick up was appallingly slow - one person at desk but even allowing for this there were only two customers ahead of me and it took over half an hour, perhaps 3/4 hour - the guys in front were on the phone and I have no idea what was going on - and the second person was also slow. The woman at the desk was not particular friendly and not at all apologetic about the delay, whoch might have helped. I know that the works to the road and car parking at city airport were not the fault of europecar - but it took ages to find the car in the car park because no numbering system was in place - we hadn't been told the colour of the car - and we were not advised about the diversions which were particulary tricky when trying to return the car - teh person at the desk might have explained that knowing we would be back witht he car in 2.5 days "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by KEITH - 14 August 2018
" A very comfortable and pleasent car hire/ driving holiday. "
" We had no delays or hassle at any time while driving or collecting and returning the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by JOHN - 14 August 2018
" As i said all posotive "
" Extremely polite and helpfull counter person on when i picked up car unfortunitely i didnt get his name. Definitely would rent with europecar in future. It was a good experience for once. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by SHAUN - 12 August 2018
" Good value - but long wait for shuttle at Gatwick airport. "
" Rather long wait for shuttle at Gatwick airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOLYHEAD, GB - Reviewed by THOMAS - 12 August 2018
" Generally good. I got the car I expected and the representative was attentive and friendly. "
" It would have been good to have a representative in Holyhead to receive the drop back of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RORY - 08 August 2018
" Same reasons as above , could be better signs at heathrow to help find it "
" Having not used a hire company before , it was very hard to find Firefly which was actually Hertz . We had no mobile data for a while so couldn't open message from ye . Other than that great service , car was amazing "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEORGE - 06 August 2018
" The car was excellent but excess hire insurance was more than the cost of hiring the car I paid €95.00 for 4 days but the excess was £107.00 which I declined "
" Car hire excess was very expensive at £107.00 which I had to decline "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FRANCIS - 03 August 2018
" Taking a deposit of £95 on my credit card immediately, in case I did not return a full tank, was unnecessary as it could be deducted later if I failed to refuel. "
" I booked zero excess and was informed that this did not cover windscreen or tyres and would cost extra. This zero excess is very misleading. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by AINE - 03 August 2018
" Auto Europe are fine but I would recommend dropping green motion from your site as Ryanair and car trawler have done "
" A awful company to deal with from the start. Issues with changing the terms and conditions of rental. Trying to avoid marking scratches on car. On drop off the tried to extort more money from me and took unauthorised amount from my credit car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by MARK - 02 August 2018
" It was horrific. I was travelling with my 82 year old mother and 2 young children. Auto Europe did nothing to help my situation and left me to deal with Green Motion. You should be ashamed of yourselves. "
" My flight was delayed. Green motion desk closed at 10pm and told me I could pick up the following morning, but I wasn't staying in Manchester and had a 1.5 hour drive. Auto Europe took 1 hour to answer the phone. I was told to deal with Green Motion. When I told them what Green Motion said I was told I could cancel but there were no refunds. Then I was told that the flight didn't say it was delayed online, disputed the fact that it was past the flight time and I was on the phone to them from Dublin. Finally I was told my agreement said no refunds for July and August but it did not say that anywhere on my voucher. I hired a car from Enterprise instead and am currently doing a chargeback via my credit card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEWCASTLE, GB - Reviewed by ESTHER - 01 August 2018
" Overall it was appaling I will not be booking again with yourselves or enterprise. "
" Out flight was delayed through no fault of our own and when we got to the airport the staff had gone from enterprise despite other desks waiting on the delayed flight. When I then ran the next morning to arrange pick up the staff laughed at the fact we had been stranded. Then on returning the vehicle there was further issues with the staff attitide and the drop off. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 7
LEEDS, GB - Reviewed by JACQUELINE - 01 August 2018
" Fantastic "
" Fantastic service Would highly recommend them the staff was so helpful and polite. I definitely will be using you again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JOHN - 01 August 2018
" Very convenient. "
" Very convenient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by FRANK - 31 July 2018
" I am very satisfied with the overall experience "
" overall it was a hassle free experience from pick up to drop off. Staff were friendly and attentive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 30 July 2018
" As above. "
" Excellent. Cannot be beaten. From the commencement of the hire through to completion - they could not be faulted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAMIAN - 30 July 2018
" I found your company good, but would never use easy rent again. And I hire several times a year "
" Pick up awkward, had to wait an hour for rental.tried to give me a smart car.on returns thought I might miss my flight because of shuttle bus.Said they would give me a lift to terminal 2. 2 minutes by car ,charged me £15,and the other 5 people they brought £15 as a group. They charged me the the same price as 5 other people. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by RONAN - 30 July 2018
" all good "
" all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by GABRIELLE - 28 July 2018
" as above "
" the only problem I had was at the counter a lot of talking behind a wall to another member of staff and this was NO Fault of the girl she was very nice but it was the guy behind the wall was no help and didnt face the customer which was embarrassing for Shannon he was giving her no support at all. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by GERARD - 28 July 2018
" Great value for money. Best quote I could find anywhere. Transaction was easy and there were no hidden charges I have seen in other places. "
" Took a long time to pick up the car. Spent 1.5hours waiting in line to get the car even though there was only two people ahead of me. Other than that the transaction was very pleasant. Staff were friendly and courteous and he car was very clean. Even got a free upgrade :) "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ANNA - 26 July 2018
" Terrible "
" No car available and no help or alternative given "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by MICHAEL - 26 July 2018
" Good value, quick booking "
" Helpful and friendly. Good customer service and shuttle to airport termial. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JOHN - 24 July 2018
" satisfied overall "
" good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by ANN - 24 July 2018
" no problems "
" very easy to deal with "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by KEVIN - 21 July 2018
" I've generally found Auto Europe to provide a good service and good rental value. However, this latest experience would leave me quite a bit less likely to recommend you - specifically because the main issues arising with the rental should have been known and clearly, unambiguously flagged for acceptance before allowing the booking to proceed. "
" Numerous problems with this rental as follows; 1. Not immediately apparent at time of booking that the pick up location was not at the airport, but about 10 minutes away by shuttle bus. This should be highlighted before the AE booking proceeds to allow customers make an informed decision on whether they're happy with this arrangement. 2. Vehicle was booked as Passat or equivalent, turned out to be a Honda Civic, which is hardly in the same class / category. 3. Vehicle wasn't ready for collection on time (still being valeted), resulting in a +/- 30 minute delay starting our journey. 4. Bizarrely, I was asked to email a copy of my return flight boarding pass to the rental reception desk at the time of pick-up. This has never happened me before. 5. The credit card deposit I had to pay at collection was STG 1,250.00, which is 4-5 times the amount I've ever had to pay before. The only alternative option offered to this by the agent was to cancel the rental, which wasn't a practical option at that point, making that deposit amount effectively compulsory. This size of a deposit is outrageous, as was the fact that I had no advance notice or warning of it before pick-up. In other circumstances where renters haven't that amount of funds available on their credit cards I'd imagine this regularly forces last minute rental cancellations, with all the resultant inconvenience and disappointment that must cause. 6. Just to add insult to injury, I was then charged a non-negotiable STG 95.00 deposit for fuel, even though the tank was only half full, making the deposit amount about three times the value of the fuel in the car. Again, no advance notice or warning of this requirement. Also, this has never been asked of me by any other rental company, and I'm an experienced and regular renter of cars, invariably through Auto Europe. 7. The rental office was pretty shabby, and the attitude of the rental agent at pick-up was also poor when I raised queries over the two deposit amounts - pretty much "You got your rental cheap so take it or leave it." All-in-all this was a very, very disappointing rental experience. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ELIZABETH - 20 July 2018
" Good experience. No nosense checking every tiny little dirt mark like some other companies I have used. Will use again. "
" Overall I was very happy. My only issue was the car was not at the terminal that we were and we had to wait. The staff were very polite and helpfull and they sent us for coffee while they got the car. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 20 July 2018
" Great service as always. Quick booking process, very transparent pricing. "
" There were no cars available in the class I booked so the representative upgraded me immediately. No additional waiting time or haggling etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AIMEE - 19 July 2018
" great experience "
" No issues "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by EMMETT - 18 July 2018
" Good but extras annoy me. "
" I booked and then had to take out additional insurance, I would have prefered to have known/done this in advance. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by JAMES - 17 July 2018
" as above "
" Ordered Saloon car was offered SUV type Compromised on EState car Not the first time this has happened Autoeurope cars and alamo cars do not match "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JOHN - 16 July 2018
" n/a "
" n/a "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PAUL - 14 July 2018
" Good experience "
" Helpful staff, good solid car provided "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by TOM - 12 July 2018
" I could not get thro to arrange an airport pickup and had to stop the easirent van when it came into the airport - I was kept waiting in the office for 45 mins while the two other disassified customers were being dealt with-the office people gave priority to incoming phone calls and caused further delay to the 45 mins to one hour that I had to wait in the office "
" Your counter staff claimed that my mastercard didnt work and charged me £110 extra for full insurance- my mastercard never failed before and after leaving your premises I checked it in the local supermarket and it worked perfectly - please return my £110 - be assured that I will never consider your services again unless this matter is cleared up - at a minimum it a fault in your system and should not be charged to me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by PAUL - 11 July 2018
" overall satisfied "
" a very busy morning and only one staff on the desk "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by LAURENCE - 11 July 2018
" A very Unsatisfactory one with regards to Green Motion. "
" Our flight was delayed, we kept Green Motion informed pre take off and when we landed. Despite all this they had no details of our booking when we arrived at their office 45 min after closing time, for which they added an extra charge of £36.00. We also had to pay £10 for a taxi to get to their office, because they wouldn' t answer the phone. The car we received was practically red on the fuel guage, we said that we had to travel 60 miles onto our destination, but they were not bothered. It was also unclean inside. As it was dark we couldn't do a visual inspection but the GM employee said that the 2 nearside wheel rims were damaged and he marked it on the inspection sheet. In daylight the next day as directed, we informed them of further damage to all the rims and tyres as well as marks on the body. We took pictures on our phone as well. The tyres were cut/split with flaps in numerous places. When we returned the car the GM employee spent over 10 minutes examining it, especially digging his fingers into and pulling at all the tyre cut/flaps. We just let him know the damage had already been done prior to us hiring the car and we had photographic evidence to back this up..............So all in all we were given an unclean, empty fueled and dangerous car to drive by Green Motion. A very Unsatisfactory experience. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by STEPHEN - 11 July 2018
" Given the situation i had with EasiRent and how helpful your(autoeurpoe) customer service rep Michael was i would recommend your company to anyone , but i would ask that they avoid EasiRent . Michael was extremly helpful and got me help and rental of another vehicle within a short space of time with another company NEVER EVER AGAIN WILL I DEAL WITH EASIRENT AND WILL CANCEL ANY RENTAL THAT IS BOOKED USING THEM "
" Good Morning - regarding EasiRent , i would never use them again (and would have concerns booking through AutoEurope to be paired with EasiRent again) on initial booking i made , pickup time was 12:00 , subsequently flight time change and i make contact with yourselves to say pickup time would be 5pm , this was acknowledged by AutoEurope. When i landed in Bristol i called EasiRent as directed and to say they were unhelpful and rude would be an understand. i found the female phone operator to be extremely rude and unhelpful and in the end i terminated the call and called AutoEurope direct on the matter. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by JOHN - 11 July 2018
" Good value, went with internet before and they were abismal went with keddy through Eurocar and there was no comparison "
" Very fast and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICIA - 11 July 2018
" Signposting of car rental in Gatwick could be better. Otherwise a very easy pick up and drop off. "
" While agent was efficient and pleasant they tried to upsell to another car and additional insurance which I did not think was appropriate. Also felt I was given inaccurate mileage from tank of petrol information I.e. that I would need more petrol than I actually did. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LEEDS, GB - Reviewed by PATRICK - 10 July 2018
" Very satisfactory "
" Efficient processing of pick-up and drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by AIDAN - 10 July 2018
" no complaints "
" the arrangements for collection were a little unclear "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by SUSAN - 09 July 2018
" Because of mileage allowance mix up between agent and interrent. This should be sorted between 2 and not put on client "
" Car condition v good, drop off fast and efficient but main problem was I had made sure to book unlimited mileage online and this was a deal breaker for car hire selection but when I arrived at booth I was told not available with interrent and will be charged per mile over 95 miles daily allowance. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by AMANDA - 08 July 2018
" very happy with Autoeurope "
" no where to park when dropping off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by TONY - 08 July 2018
" Very helpful "
" Excellent service...could not have been nicer and more helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JAMES - 06 July 2018
" My experience was very positive and I will use this service again in the future "
" Staff friendly and efficient, got everything sorted and we were on the road in a very short time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RAYMOND - 06 July 2018
" As above "
" All good, quick and easy. Bit of a walk from terminal to premises and back. Would be an issue with more than hand baggage "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by DAVID - 05 July 2018
" as above "
" I had pre-booked a vehicle that stated it was in the airport,it didn't note that there was a shuttle bus to the destination. If I had known this I could have chosen a different company at a huge saving to the service I received. This is false advertising misleading and annoying. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by JANE - 05 July 2018
" Sorry but the easirent experience was one I do not wish to repeat "
" I booked a VW passat and was given a Honda Jazz. I don't think they are equivalent. I didn't complain as I had waited over 2 hours from the easirent courtesy bus pickup and queuing in the office and waiting for the car. Some people were told as their flight was late they couldn't have a car. The staff were doing the best they could in an appalling system. I was also frightened into paying for extra insurance - so this was not a cheap rental. I will never rent from them again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 3
NEWCASTLE, GB - Reviewed by DAVID - 05 July 2018
" Would have no hesitation in recommending Alamo "
" Very easy to deal with "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LEEDS, GB - Reviewed by STEVEN - 05 July 2018
" Excellent staff and vehicle at very competitive rate "
" Excellent service all round Very happy with the service and the staffs mannerisms were outstanding "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by TOM - 04 July 2018
" Really fantastic experience would highly recommend Enterprise "
" Fantastic experience & very efficient & friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by DECLAN - 03 July 2018
" Great staff, which I found made the experience worth while "
" There were delays due to power problems but the staff were great so the delay was not a big problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARDIFF, GB - Reviewed by MICHAEL - 01 July 2018
" Excellent friendly service and fast as well "
" Excellent friendly service and fast as well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by THOMAS - 01 July 2018
" The computer at the counter wasn't working properly, there was no print out of the rental contract and details. I had gone for a full insurance with no excess etc and then when I got to the counter they told this did not cover everything so I had to pay an additional £18 to ensure full complete cover. They also placed a £95 excess on my card for fuel. When I got finished at the rental desk the car wasn't ready. It was empty of diesel and had to valeted while we waited. When we told the cleaning guy we would take it as it was he told us to wait outside. Then when he had it cleaned he told he had to go and refuel the car which would take another 20minutes at least. At this stage a colleague intervened and said we could follow him to the filling station and he would fill up and leave us on our way. All in all 1 hour plus to pick up our car no one else waiting ahead of us. Poor service really but staff tried to be helpful all the same. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by NIGEL - 29 June 2018
" wonderfully delightful desk attendant. "
" . Excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by STEPHEN - 28 June 2018
" My car was upgraded which was excellent. Overall service very good except for credit card transaction. "
" On arrival to pick up the car I gave my credit card to the staff member. In the terms and conditions it specifies a hold will be put on the funds however the amount of £300 was debited from my account. When credited back I received £5 less. This transaction is not correct and I am not happy with it. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JOHN - 27 June 2018
" fine "
" On arrival the clerk offered us a compact car, and said they had nothing the size of a VW Jetta, which was an entry level car. When I asked to see a manger she said there wasn't one, and that she wasn't paid to be abused and couldn't understand a word that I was saying. Although I finally got a satisfactory car it was a thoroughly unpleasant experience, and whilst I was there two other couples left without getting their car. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MORRIS - 27 June 2018
" Z "
" Brilliant staff in Heathrow airport! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MAELIOSA - 26 June 2018
" Great all round "
" Very good indeed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LIVERPOOL, GB - Reviewed by BARRY - 25 June 2018
" Terrible experience that reflects on AutoEurope! "
" This is a scam - there were too many layers of risk to engage with these people. THey wanted GBP1500 from my credit card and it would be returned 28 days later. I stopped engaging at that point and said that what they are doing is a racket... the guy behind the counter then shouted at me and said not to point my finger at him - I had not done so! I would recommend that you delist this company from your system - interesting that there is no email address on Easirent's website in order to send them a copy of this email to you! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PRZEMYSLAW - 25 June 2018
" ok "
" Hard to get to with no information supplied by the rental company. The car was technically OK, with 40 K miles on the clock but needed serious cleaning inside. Staff not very friendly but professional. No issues on the return. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by LEE - 25 June 2018
" Experience with autoeurope has been fine - interrent is another story... "
" I'll start from the beginning - firstly the directions to there car rental pickup area from BHX airport were wrong. We had to ask several people where the location was - its outside and a 10 min walk from the terminal (not inside as stated). A small inconvenience I suppose. Next - the guy I was picking the car up from was VERY misleading and a liar. Telling me that I wasn't covered for this and that - yet I was. Saying glass and tyres weren't covered, yet they were specifically listed on my voucher as covered. Then he tried to upsell higher cover - quoting it as only £8 - then that turned into £40, as that £8 was per day - he failed to mention that until it came to paying for it. I then declined which seemed to annoy him. Then we got to the deposit - my voucher stated £300 - he wanted £900. I advised him that the paperwork I have states (VERY clearly £300), he was having none of it. Luckily I had that amount free on my card. He also got very narky when I didn't buy any additional insurance saying the excess was £1,200 and even if someone hits the car when I'm parked I'll be charged - this isn't true and is just scare tactics to upsell. When we finally got the keys because he couldn't find a spare car for us - he handled them over and never inspected the car with us. The car from the outside was clean but had some small scratches on the rear left wheel arch. We took photos as it's likely they will try and claim we caused that - inside was pretty dirty and dusty. Again I'm sure they will fee us for that. On returning the car - I had the outside jetwashed and the fuel tank filed just a few mins away from the airport so if they claim the car is dirty / not full I will be charging any fees back on my card. When I handed the keys back there was no paperwork - they took the keys and that was it, was 30 seconds. Little worried about the lack of paperwork here... Overall I wouldn't use interrent again and i notice that they still haven't released the £900 deposit from my card 3 days after dropping it back. From looking at the reviews on trustpilot I'll be lucky if they don't sneak some unexpected fees on as well. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
LONDON, GB - Reviewed by SEAN - 24 June 2018
" Total nightmare in every aspect. The staff are the worse of the worse. It's not in the airport either it's down the road in a business park. The shuttle bus is terribly inefficient also. Never again "
" Total nightmare in every aspect. The staff are the worse of the worse "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by GARRY - 23 June 2018
" Apart from this, was happy with Auto Europe "
" When I booked the car with Auto Europe I believed I had taken the highest level of coverage to ensure I would be 100% covered for CDW and not be forced to buy any additional coverage on collection. It turned out that the coverage I had bought was only the basic level of CDW coverage and to avoid having to pay any excess in the event of any claim I reluctantly agreed to pay an additional £15.98. They also advised that the upgraded coverage I had paid for with Auto Europe did not do what I understood it would do an I had paid this for nothing so I feel that I should be refunded for this and that absolute clarity about what is an isn't covered should be provided. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by CHARLES - 21 June 2018
" I have rented with Auto Europe 50+ times, with excellent service every time. My poor experience with Green Motion is no reflection of the service from Auto Europe. I will definitely be booking with Auto Europe in the future, just never again with Green Motion. "
" I booked the car for 22:00 collection, the flight arrived at 21:50. I called the Green Motion office number as soon as I got off the plane at 22:02 and they were closed. They had my flight number and knew I was arriving close to their closing time. Their office phone rang out and emergency cell number went straight to voicemail. I had to get an expensive taxi to my destination. When I returned the following day the manager was unhelpful and indignant about what happened. He likened his business to a bank, where they close at 17:00 after a long day of work; he had no appreciation for the poor comparison when I explained they were providing a car rental service at an airport, not a bank, and customer service should be an important element of this. Waiting a few minutes extra for a passenger arriving off a plane is good customer service, following a flight delay of 10 mins. It is really that simple. If the flight was delayed for several hours, then I would understand. Cheap car hire, cheap customer service; zero customer experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 3
BIRMINGHAM, GB - Reviewed by JOHN - 19 June 2018
" Collection & drop off were efficient. I still think the costs for zero excess charge insurance are completely out of line. When you consider the prices 3rd party insurers charge for such cover, I fail to see the justification for 500% & 600% markups at the counter. Not for the first time have I booked a specific car, only to be told it wasn't available. It's called Bait & Switch. Why waste customer's time with car specifics when to have the car you pick becomes the exception, not the rule ? Finally, the car itself. I appreciate it was an 'economy' car, so my expectations weren't high anyway, but I do expect the car to be mechanically perfect at least. The gearbox action was very poor, and 3rd gear in particular seemed at fault. It was nigh-on impossible to change gear without 'grinding' gears - I suspect the synchromesh on 3rd is worn. I specifically did advise this to your agent on return of the car. "
" Collection & drop off were efficient. I still think the costs for zero excess charge insurance are completely out of line. When you consider the prices 3rd party insurers charge for such cover, I fail to see the justification for 500% & 600% markups at the counter. Not for the first time have I booked a specific car, only to be told it wasn't available. It's called Bait & Switch. Why waste customer's time with car specifics when to have the car you pick becomes the exception, not the rule ? Finally, the car itself. I appreciate it was an 'economy' car, so my expectations weren't high anyway, but I do expect the car to be mechanically perfect at least. The gearbox action was very poor, and 3rd gear in particular seemed at fault. It was nigh-on impossible to change gear without 'grinding' gears - I suspect the synchromesh on 3rd is worn. I specifically did advise this to your agent on return of the car. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LIVERPOOL, GB - Reviewed by KIRK - 18 June 2018
" Great as always "
" Went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JAMES - 16 June 2018
" This was a good experience but my previous rental at same venue was less tha satisfactory. "
" Very Courteous staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JEFF - 15 June 2018
" I find Auto Europe very efficient and I am happy to continue using the service. "
" I regularly hire cars, mainly in the UK and France and I have to say that my experience with the staff at Alamo at Bristol Airport was exceptional and by far the best customer service and experience that I've had. The staff that I dealt with were courteous and friendly without being too familiar and the car was brought to me and I was able to return it adjacent to the office. In particular, the young lady who accepted the return and checked the car couldn't have been more pleasant and attentive. I would highly recommend Alamo based on this experience and though I haven't used them in a long time I will certainly choose them in future while their pricing remains competitive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by WILLIAM - 14 June 2018
" Auto Europe offer a very good and reliable service which we will continue to recommend "
" It took 4 phone calls and an hour to get picked up and paperwork done. We are not familiar with plastic car key and thought it was in the car but no it wasnt a staff member had it, they phoned us and we had to drive back to get it. On return of car, staff member seemed to know where there was extra damage on the car that wasnt marked on the out sheet, after an argument with them we had to pay £95 for a little dent and £75 fee as we were now running late for our flight. This is a scam run by Easirent we are not the first hirers to be caught, see reviews, they are even being taken to court by some ex hirers for the same scam Please please dont do anymore business with these bandit hirers. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by RODERICK - 14 June 2018
" No drama - service provided as required. "
" I tend not to make recommendations. My experience was as should be expected, I booked a hire car, I took the lower cost option so therefore was provided with an older higher mileage car but perfectly acceptable nevertheless. Staff at hire desk and car lot were great - no drama relaxed and sincere. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by REAMONN - 13 June 2018
" 1 "
" 1 "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by KEVIN - 13 June 2018
" Got the car I booked. Got the service I expected. So overall a similar experience to most other times I've rented a car. "
" very pushy re:additional insurance,otherwise quite satisfactory. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by VINCENT - 13 June 2018
" All good "
" No problems overall. Easy pick up (desk staff just a bit slow). Great value. Easy drop off. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by HUGH - 18 May 2018
" Just disappointed to be hit with extra fees on the day. Although I had expected these, I'm exceptionally unhappy with the renter holding our deposit so long. "
" Almost 4 weeks later we have not recieved our deposit back on our vehicle. We were told 10-12 working days, it's now well past that amount. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PETER - 17 May 2018
" Excellent experience as always "
" Excellent experience as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by FRANCIS - 15 May 2018
" All good. "
" I rent vehicles at Airports regularly but this was my first time to rent from Easirent. It all went very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 14 May 2018
" Not good it took over 2 hours from time plane landed to get on road "
" Flight was late then had to wait 45 minutes for baggage booked car for 17.30 did not get to car hire until 19.10 an was told our car was released by the system and we would have to pay for a upgrade I had to 3 time what I had originally booked car hire for, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
LONDON, GB - Reviewed by STEPHEN - 13 May 2018
" Auroeurope easy to book with however InterRent informed me at collection that Autoeurope had misinformed me on the policy I had booked. "
" Very slow collection experience. Tried to give me a car smaller than booked. Disputed that I had booked a Zero Excess policy and wanted to take large deposit or sell further insurance. Stated that the terms and conditions given by Autoeurope were incorrect. Credit card machine not working took manual hold.not sure if this has been released as no one there to check car on return. Took photos of car, milege and fuel on return as back up. On collection gave me key to incorrect vehicle. ZE INTERRENT need to look at their customer interactions and service at Stansted. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by PATRICK JM - 12 May 2018
" Very good with Auto Europe "
" Going out was slow but better than the return That took about 40 mins no one to check the car. When the car was finaly checked the computer broke down could not issue a receipt I was told to go to the office big long quie Then told to go to booking Then missed my flight Never againI "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANN - 11 May 2018
" very easy hire, great price overall good experience "
" very good car hire company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by YULIA - 11 May 2018
" The instructions regarding airport pickup were not clear. Easyrent expected me to phone from the train station. They were very busy at the counter and would not answer the phone for a long time. They also had no time to give clear directions. "
" It took 1.5 hours to collect the car. The staff were pushy regarding purchase of local insurance. Another person was charged over 200 pounds for a scrape on the wheel he did not make. A scrape on my wheel was not recorded but i took photos at the time of car collection and I had no problems. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by NIAMH - 10 May 2018
" Auto Europe are fine. It is the company Easirent I take issue with. "
" Big wait in the office. When we got close to the desk, an employee walked in and the 2 of them joked about how he had been 3 hours late for work. They wanted to block £1,250 on my card!! I don't even have a limit that high. When I said I couldn't I was offered a few options, to pay varying premiums to bring down my liability. I managed to bargain it down a bit but it started at an extra £39 a day (!) to decrease the block to £500. I won't use Easirent again. Bad attitudes all round - the shuttle bus driver drove like a lunatic and didn't fasten his seatbelt. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 5
LIVERPOOL, GB - Reviewed by MICHAEL - 10 May 2018
" Overall happy "
" Waiting for shuttle bus to bring you to rental office can take a bit if time.staff seemed under pressure as a sue had formed looking for service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JUSTIN - 09 May 2018
" Easy as ever "
" Extremely helpful once again. No waiting time and very patient with my questions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALLSUN - 09 May 2018
" Very smooth experience from start to finish. Will definitely use AutoEurope and Green Motion again. "
" Excellent "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by JOHN - 09 May 2018
" Always an easy transaction, very professional service. I had an issue with a rental co. once and Auto- Europe got it resolved for me quickly. "
" I usually use Easirent at Manchester, always an excellent service I found Andrew at drop-off very helpfull and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by JAMES - 09 May 2018
" This rental was trouble free but I have had issues with previous bookings where the car did not match your advertised car in portugal "
" It was satisfactory. No one present to check out car which had additional marks on it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PHILIP - 08 May 2018
" All went very well , no issues "
" AS it should be - easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EVAN - 08 May 2018
" Collecting the car was stressful. The office staff were under resourced and collection took a long time. The car was not full with fuel either and we were asked to return it as collected which is a nuisance. On a more positive note the car was excellent and the return process was easy. "
" Collection process was very stressful and took two hours. The office was understaffed and the manager on site was extremely stressful and loud while on the phone adding to already poor atmosphere. It took a long time once we reached the desk to complete the paperwork and actually get driving. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUZANNE - 08 May 2018
" Overall satisfactory,very prompt service on pickup and drop off "
" The car was clean but there was a number of scratches in the paintwork and a small dent that wasn't noted on the paperwork,that attendant noted marks and signed the rental documents,even though we booked with Keddy ,the service was provided by Europacar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by STEPHEN - 08 May 2018
" Booking, payment etc via Autoeurope was a seamless and pleasant experience, as before, no problems there. "
" Rented a car from Green Motion last weekend in Brimingham. Booked a VW Golf or equivalent and was provided with a Peugeot 208. Car was not clean. At the desk, was told the terms and conditions quoted by the Autoeurope do not necessarily reflect those of Green Motion.(Another customer at the desk at the same time was advised that they probably should not have booked their rental through another broker). On return, was told at the office to wait with the car in the 20 minute short stay car park to check it in. 30 mins later I had to return to the office to find an employee to do this, at this stage in danger of missing our fight. Overall an unsatisfactory experience with Green Motion which will not be repeated. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 4
BRISTOL, GB - Reviewed by MONICA - 04 May 2018
" easy booking, colelction and drop off. friendly staff "
" excellence experience. Would certainly use the service again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTINA - 04 May 2018
" A total disgracefully kept the fuel money deposit. The car was full and checked. "
" I filled the car and my fuel deposit was not returned. I was told everything was good when I returned "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by GERALD - 03 May 2018
" My recommendation will depend on your response "
" I was asked to pay £84 for insurance at the desk for the 30 hrs that I was renting the car. This was news to me - as I had used this supplier at Leeds last December. I refused to pay this exhorbitant cost & rented from another supplier at the airport. I have tried to contact AutoEurope by phone on Tues & Weds to explain this situation . I would appreciate getting my payment refunded to my card. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 01 May 2018
" Great. "
" Easily the best experience I have had hiring a car in the UK. Charming staff, very helpful and will certainly use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by PETER - 30 April 2018
" car rattled "
" car rattled a lot "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
LONDON, GB - Reviewed by FERGAL - 30 April 2018
" as per all other car rentals I expected this company to be in the car rental village. Once I figured out they were not everything else was excellent "
" very good and efficient once I found where they were based "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 29 April 2018
" Great value only for the problems I have with Easirent. I would use Auto Europe again but I would not chose Easirent again. "
" I would not recommend Easirent to anyone, I waited 25/30 min to be collected from the airport. when we arrived in the office I was told I had to take out extra insurance as the insurance I paid for was not good enough. I said I had taken out full insurance when I booked online, he replied that all I had was third party insurance, and the minimum insurance I HAD to take out was £45 (€53.36). I was also charged on my card €110.74 I still don't know what it was for, nor did I approve it. I was ripped off by Easirent. The Car had no parcel shelf, so all items in boot could be a missile in the event of a crash. The casing around the nearside wing mirror was missing so I had no nearside indicator. The car drove like a pig. Needs a good service!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 3
LONDON, GB - Reviewed by LINDA - 29 April 2018
" I believe this company is running a scam. And I will be reporting their practices to the ombudsman, "
" On arrival, they did not have the car I wanted. Upgraded me to a larger car. When I checked the car there were a few scratches that were not noted and also a dent on the car was not noted, on their system, they told me the car was fine. Then they stated the insurance I had did not work with their company, I bought it on your site.I had to buy their insurance I had to ask if the car was petrol or diesel, the car was not washed. They told me they did not know how to use many options on the car,and I should read the manual. The car was parked very close to three other car tightly packed together , I asked them to reverse it out, they told me the car was now mine. On return they said that I had a cracked mirror on left, I did not check the mirror when I got the car as I was over worried about the Bents and scratches, I wonder was it there before. It cost me 150 pounds,. A girl behind me was also returning my car and they stated she had a number scratches and would cost her. I really feel it was a scam. And they were out to make money off young single women travelling alone. I have used other companies and this was by far the worst, but and rudest people ever. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by ATTRACTA - 27 April 2018
" On collection Philippa was efficient and friendly. I had the car within 15 minutes. I dealt with Ash when returning the car and again a smooth transition with the deposit pending before i left the office. As it was raining I was given an umbrella to take as far as the terminal. Nice touch, "
" Everything went smoothly and the vehicle was in perfect condition. One thing that would be handy is instructions to help find the car rental park when returning the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by EDDIE - 25 April 2018
" Europe were easy use and no problems. Any problems were with Easierent. "
" The staff were doing their best and tried to be nice to everyone. But they were very much understaffed! Over all it took two and a half hours to get the car. And some had to wait longer than us. Just understaffed. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by BENJAMIN - 25 April 2018
" Very happy Nice car, lovely car. "
" Stunning brand new car. Efficicient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by SEAMUS - 24 April 2018
" Service from start to finish was perfect. No complaints whatsoever. "
" Service from start to finish was perfect. No complaints whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JOHN - 24 April 2018
" All OK "
" All OK "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by FRED - 24 April 2018
" As Above "
" Very efficient and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by MORGAN - 23 April 2018
" All good, no issues. "
" Very good service, friendly staff, car was new, overall experience very good. Many thanks MOT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ANDREW - 22 April 2018
" Need to have more control of your suppliers. "
" Car class was not as specified in the agreement. I had paid for Golf or equivalent but was offered a Corsa (Golf equivalent is an Astra). Complained and was given a Honda Jazz which was supposed to be auto but was in fact manual. However, the biggest thing was that the car was absolutely filthy with no cleaning between rentals. Food left inside the car and not cleaned inside or out. Also, booked to pick up and return full of fuel, but the first car I was offered was almost empty and was told I could leave it back the same which seems ridiculous. Overall very poor. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by RHODRI - 20 April 2018
" All fine "
" All fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MAELIOSA - 20 April 2018
" Overall very good "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by STEPHEN - 16 April 2018
" Very Pleasant "
" Smooth "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ALAN - 13 April 2018
" Nightmare at the airport base, would be wary of dealing with easirent again. The company name is misleading. Van although unwashed and with a few marks was as described. "
" Booked a 9 seater minibus at Birmingham Airport, returning at Liverpool. Spent 2 hours at the depot, left without the van as my first call was local, eventually got it after a 4 hour wait. No answer as to why the van was unavailable at collection time. When it turned up the exterior was dirty. Had £95 refundable fuel deposit applied to my card, this was not on the list of charges payable. Tried to upsell extra insurance to me, already had your super cover. Charged my card in sterling when I requested euros. Other customers from auto europe in the office had worse experiences. The man in charge is an idiot. I'm sure you will get complaints from those people also. Couldn't operate the credit card machine properly. Only 2 staff on duty, definitely needed more. I got free fuel after complaining. Not worth the trouble. No problems with the return, although I hope I haven't spoken too soon! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
GLASGOW, GB - Reviewed by ALAN - 26 March 2018
LONDON, GB - Reviewed by JONATHAN - 25 March 2018
" Easirent...avoid at all costs "
" Avoid at all costs "
BRISTOL, GB - Reviewed by DESMOND - 24 March 2018
" Make it more obvious on the voucher that it is necessary to phone Green Motion from the terminal and not go to the Car Rental Village. "
NOTTINGHAM, GB - Reviewed by DEREK - 21 March 2018
" Great service and great rates "
" Well looked after by Lisa on arrival. Everything explained in detail and given a choice of car to suit me. Drop off was so simple and hassle free "
BIRMINGHAM, GB - Reviewed by JEFF - 20 March 2018
" I was very tired when I arrived at the office and confused with several bookings that I have made recently and so when I was offered an upgrade for around £10 I accepted because I though that I must have arranged a small petrol car lacking in power for the long journey ahead. Then I was convinced that I needed to change to unlimited mileage because the distance that I was travelling was a little further than the maximum allowed. To my shock when I later checked I found that the 'upgrade' was no different to the car that I booked which was unlimited mileage. I was charged a further £54.98!!!! I took it up with them when I returned and I was told that it would be discussed with the person in question and a refund arranged. No refund received! "
BIRMINGHAM, GB - Reviewed by JOANNE - 20 March 2018
" We had a problem with the car hire and despite not having been able to hire the car, AutoEurope wouldn't issue a refund. When I e-mailed about this I got a standard reply. I queried this due to circumstances and AutoEurope didn't reply to the second e-mail. I've used AutoEurope for over 10 years but won't be using it again. "
" The office was closed when we arrived (10pm). Our flight was a little late. It should have been brought to our attention that our flight time was so close to the office closing time. Interrent did not try to call us or leave keys with their partner company (whose office was open). The number that was on the voucher could only be phoned from a UK phone (I had an Irish mobile with me), so we were stranded at the airport with a small child without being able to contact anyone and had to find alternative transport.Despite Interrent telling us that as we hadn't hired the car, AutoEurope should be able to refund us, AutoEurope refused. "
BIRMINGHAM, GB - Reviewed by EDWARD - 20 March 2018
MANCHESTER, GB - Reviewed by NIGEL - 20 March 2018
" Great value no problems at all "
GLASGOW, GB - Reviewed by RODDY - 20 March 2018
" How do car hire companies get away with the ?£1,200 excess for each and every claim regardless of blame? clause? This has to be one of the biggest customer rip offs ever and shouldn?t be allowed. "
BIRMINGHAM, GB - Reviewed by PAUL - 18 March 2018
" While the staff were fairly efficient, the condition of the vehicle left a lot to be desired. A large gash on the offside of the car made it very unsightly. While not expecting a fully valeted car, the interior was filthy and should not have been put into service in its condition. Unfortunately I was in a rush and so took it as it was to continue on my journey. "
" Interior of vehicle was appalling. "
MANCHESTER, GB - Reviewed by PATRICK - 18 March 2018
" Very efficient "
" good "
LIVERPOOL, GB - Reviewed by ALASTAIR - 18 March 2018
" Went well overall , service was quick and guys were friendly. "
" Went well overall , service was quick and guys were friendly. "
EAST MIDLANDS, GB - Reviewed by JANET - 16 March 2018
" Had a thirty minute wait for pick up but no great problem. Every thing else perfect. "
BRISTOL, GB - Reviewed by RHODRI - 16 March 2018
BIRMINGHAM, GB - Reviewed by MARK - 15 March 2018
" Don't have a clear pick-up sign at the train station. Car was not clean. Very strong odour from cigeratte smoke. "
LONDON, GB - Reviewed by MUHAMMAD - 14 March 2018
" Very good service and really easy to use. "
" The car company is fine, however as it is towards the budget end of car rentals the reception staff is not very professional and come strongly when it comes to upselling. When I refused for any upgrade offers I was told the incorrect bay where there was no car. Upon enquiry and complaint i was told there isn't much that could be done besides that I try and find the car in a lot of 300 cars by clicking unlock button. But regardless one person should not ruin the entire companys reputation. This lady was terrible. "
BRISTOL, GB - Reviewed by FRANK - 12 March 2018
" Not very customer friendly for me "
LONDON, GB - Reviewed by MOOSAKUTTY - 09 March 2018
" Inter rent charged me extra which I did not wanted "
SOUTHAMPTON, GB - Reviewed by CLARE - 09 March 2018
" When we phoned for pickup we were told it would take half an hour to get to us, when car arrived there were 4 people ahead of us and therefore could not fit us all in. We had to phone back and wait another 20 minutes for another car to come and pick us up. The car we received was not very clean and was badly scratched all down the left side. It was supposed to have a full tank of petrol but was only half full, when we brought this to their attention the told us to bring it back one third full. The staff were very pleasant to deal with but unfortunately I would not hire through this company again "
" Stressful, as we were rushing to a funeral and we were delayed an hour waiting to be picked up at the airport. "
MANCHESTER, GB - Reviewed by BRENDA - 06 March 2018
" My flight was cancelled. I think Manchester Airport was closed. I heard nothing and in the confusion of my trip being cancelled I did not contact anyone regarding cancelling car hire. I assume I will be refunded. And am waiting to hear back from Alamo through Autoeurope having emailed you on Sunday. So far I have had just the automatic reply that you are looking into it. "
" As above. Flight was cancelled so obviously I never turned up. There has been no contact from Alamo and I am waiting to hear about refund. Would appreciate some info. I emailed Autorent. The automatic reply was they are looking into it. "
MANCHESTER, GB - Reviewed by JOHN - 04 March 2018
" Website worked OK. Communications were Ok. .Choice of Easirent stinks !! "
" My flight was delayed and they had given away my car!! Offered me a smaller one or a larger one at added cost. First car was dirty and scratched and the connection for the Satnav was dead.. Second car was better. cleaner and newer. I had to wait more than an hour to have this sorted out. The desk service was very slow. All in all a truly awful experience with them. "
BRISTOL, GB - Reviewed by NOEL - 01 March 2018
" The entire process was trouble free ... "
" Perfect service ... "
EDINBURGH, GB - Reviewed by EDEL - 01 March 2018
BIRMINGHAM, GB - Reviewed by BRENDAN - 27 February 2018
" On arrival at office to collect my car the young lady on duty was so helpful and welcoming, paper work done and was given a Skoda which was spotless. On return to hand back the car the lady on duty was so helpful, checked over the car all was fine and wished me a safe journey "
" As above everything excellent "
BRISTOL, GB - Reviewed by DERMOT - 27 February 2018
" Quick & friendly service "
EAST MIDLANDS, GB - Reviewed by WILLIAM - 26 February 2018
LONDON, GB - Reviewed by ROBERT - 26 February 2018
LIVERPOOL, GB - Reviewed by RICHARD - 23 February 2018
" Top class as always "
" All staff very helpful "
LUTON, GB - Reviewed by RHODRI - 22 February 2018
" great vfm "
" great vfm and very friendly staff "
MANCHESTER, GB - Reviewed by FIONNUALA - 21 February 2018
" State clearly that your insurance in fact does not cover the car from easi rent "
" Ryan was very friendly and helpful "
LONDON, GB - Reviewed by MICHAEL - 20 February 2018
" on examination of vehicle on pick up I pointed out that a front light was not working. Staff not bothered & apparently no other car, other than an upgrade, was available. No option but to take it. Did get stopped by Police but not ticketed / prosecuted (being an ex police officer probably helped!). Car was also checked for pre hire damage with aid of a torch as lighting in yard was poor. No problems in pick up or drop off, but staff attitude to an obvious illegal fault was very poor. Also, I only just made the nearest garage as petrol level was well in the red - This was pointed out but is quite unacceptable. Nice car though and at a great price! "
LONDON, GB - Reviewed by MICHAEL - 20 February 2018
" Auto Europe's documentation states that renters liability is subject to an excess of typically £1000 per rental. Alamo at time of pickup state verbally that it is £1000 per incident or per separate damage to car. Potential liability according to them is many thousands worst case. They provide no written documentation, no damage chart. They do send an email but this is of no use unless you have access to it at that time. "
LONDON, GB - Reviewed by MATTHEW - 20 February 2018
" Excellent as always. Good price and efficient booking. "
" Car pick up/drop off very efficient and good. Car preparation was however very poor and the interior was not appropriately clean - previous customer had clearly smoked a lot and the car had very strong cigarette odours. Initially this was masked by air freshener but this quickly faded to leave unpleasant odours. Had to purchase an air freshener to make the car bearable. There was a cigarette burn in the drivers side carpet. "
LIVERPOOL, GB - Reviewed by PAUL - 20 February 2018
" Excellent service easy booking with good cancellation policy "
" Friendly capable staff in a very good location at the airport. I got a free upgrade to a very nice car "
MANCHESTER, GB - Reviewed by JACQUELINE-ANN - 19 February 2018
" Need to put post code on documentation "
BIRMINGHAM, GB - Reviewed by MICHAEL - 18 February 2018
" £200 charged to my card as a deposit when I picked up the card - ended up with a ?10 currency loss when it was credited back to me? Would appreciate an explanation / correction of the transaction. "
LUTON, GB - Reviewed by JOHN - 17 February 2018
" The car we had hired was not available when we went to pick it up. We had to come back several hours later when a similar one did come in. The car inside and outside was not clean. With the dirt on the outside it was hard to tell what was a scratch and what was dirt! "
" As above! "
GLASGOW, GB - Reviewed by BERNARD - 16 February 2018
" 110 euro was taken from my credit card by easirent glasgow. This is IN ADDITION to the 1400 credit card block. It was taken on the FIRST day of rental (therefore it was not due to any damage or fuel issue etc.). I did not know about this and I did not authorise it. IT was not explained to me. I have already contacted the credit card to dispute this charge. The car rental dept is run by 3 tough guys, their business model is based on intimidation. I will use a big car rental company next time and pay the extra. You should not associate yourselves with EAsirent "
" See above. It is hard for me to separate Easirent and Auto Europe. "
LUTON, GB - Reviewed by NICOLAS - 15 February 2018
LONDON, GB - Reviewed by FORTUNE - 15 February 2018
" Very bad service and tried to exploit money in all forms. I ended up not getting a car. Went to Avis and got a fantastic treatment. "
LONDON, GB - Reviewed by JOHN - 14 February 2018
MANCHESTER, GB - Reviewed by LIAM - 12 February 2018
" The gentleman I dealt with (James) was beyond professional, an absolute pleasure to deal with and a credit to Sixt "
LUTON, GB - Reviewed by MARY - 09 February 2018
GLASGOW, GB - Reviewed by DECLAN - 08 February 2018
" Tried to sell me something that i had already paid for. I had to sit for 10 mins in car trying to defrost it before I could drive away. I would have expected the car to be ready ,as it had been prebooked and paid for! "
BIRMINGHAM, GB - Reviewed by FRANCIS - 06 February 2018
" Got a 9 seater that was crashed in the front left Disgraceful condition Waiting an hour for to get child seat fitted "
LONDON, GB - Reviewed by SINEAD - 06 February 2018
" Car was not easy for collection as it was still being valeted. "
MANCHESTER, GB - Reviewed by FERGAL - 06 February 2018
" Rental process fine online and worked as expected. Interrent is a different story. "
" I believe they are scam - the price looks cheap and then they add on extras - like a £15 charge of cleaning if you don't take out there option of 7.50 which is ridiculous. I returned car clean but they said it was up to there standards (scam to make money in my opinion) but they then decided to take £30 which I sent a complaint to Auto Europe which I'm awaiting a report. Also, be very wary of the damage notice - it didn't cover every scratch but luckily I rang in with the updated details and took photos as when I returned the vehicle they had not updated the damage. I had to show them the pictures and call logs before they believe me otherwise were going to charge me £300 for the damaged. They are part of Europecar but avoid. "
LONDON, GB - Reviewed by DONALD - 05 February 2018
" long waiting time for collection, disinterested staff, charged for unknown reason after return and no communication from ZE Interrent - no invoice! "
LIVERPOOL, GB - Reviewed by MALCOLM - 05 February 2018
" My problem is not with auto Europe but their associate easirent. Most unprofessional. "
" Very unprofessional "
LONDON, GB - Reviewed by ANDREW - 05 February 2018
LIVERPOOL, GB - Reviewed by DAVID - 03 February 2018
" very good value for money this rental was but it took 45mins to get collected from the airport "
" good but not as convient as on site. Told it would take 10mins to collect me from the car park but it took 40mins to get picked up!! in the middle of winter "
BIRMINGHAM, GB - Reviewed by REBECCA - 03 February 2018
" Great service "
" Great service "
LONDON, GB - Reviewed by SIMON - 31 January 2018
" 10 minute shuttle bus journey but once arrive got great customer service and a free upgrade. Excellent experience "
BIRMINGHAM, GB - Reviewed by JAMES - 30 January 2018
EDINBURGH, GB - Reviewed by JOHN - 30 January 2018
" We?ve hired numerous times from Interrent and have never had a problem but this time the car had quite a lot of damage to it which took up time having to thoroughly inspect the vehicle. Another thing which we found quite unbelievable was when we were collecting the car we were asked did we want to pre purchase hoovering for the car at a cost of £7.50 as if we didn?t and it was found that the car needed to be vacuumed on return, we would be charged £15.00. We think this is utterly unacceptable. The hire charge is for use of the vehicle and on return the onus is on the hire company to have the car cleaned and prepared for the next customer. "
LONDON, GB - Reviewed by JOSEPH - 27 January 2018
" Selected car was not available. Interrent provided a different car from Europecar. Upon collection from Europecar car had more damage than originally listed. This was corrected and signed. Upon return car was checked by Europecar and verbally confirmed that car was returned clean with full tank and no additional damage. Both Europecar and Interrent refused to give me a signed document, saying that an email was sent to me. No email received till this day. "
LEEDS, GB - Reviewed by KAROLIINA - 27 January 2018
" Got a bit confused about pick up (simply did not notice the requirement to call for shuttle), but everything else was perfect. Hoping to plan another trip to UK soon, will definitely use AutoEurope assistance for the best price and value for money. If at all possible, would like to see extras, such as Nil Excess option and it's cost on AutoEurope website (would save me a lot of time on going to rental firms websites to confirm that). "
" All was excellent with the rental - staff @Easirent was very friendly, efficient and considerate. Got a bit confused about pick up (simply did not notice the requirement to call for shuttle), but everything else was perfect. Hoping to plan another trip to UK soon, will definitely look up Easirent. "
LUTON, GB - Reviewed by COLIN - 25 January 2018
" Very pleased with the booking process, no hassle brilliant price. Very satisfied. Will definitely book again. "
" Staff very helpful, good car, efficient service drop back was quick, no delays. "
INVERNESS, GB - Reviewed by MELANEY - 24 January 2018
" Initially Alamo Enterprise charged my card, which confused me, as Auto Europe said there would be no additional charges upon pickup of the rental....Alamo Enterprise has since reversed those charges.... "
" VERY difficult to find...no posted signs on Airport property...only on a commercial business property....confusing for a non-resident and unsettling...driving around needlessly trying to find the business....had picked up the car at night...brought there by attendant from airport arrivals...returning car in daylight...other than that, staff helpful and car ran with no problems.... "
BIRMINGHAM, GB - Reviewed by FRED - 23 January 2018
" 1 hour 45 minutes to collect due to lack of desk staff leading to wrong mileage input and costing an additional 191£ for supposedly excess mileage. Not happy "
LONDON, GB - Reviewed by OLIVIA - 23 January 2018
" Very happy with service "
" 5 stars! "
LUTON, GB - Reviewed by MARY - 21 January 2018
LUTON, GB - Reviewed by SEAMUS - 10 January 2018
" Good company to hire from but wasn't happy the car had no fule in it and when i got to the petrol station on the m1 it had ran out of fule. And my fule light was on. Not a great way to start my weekend traveling. But i left the car back with 1/4 tank of fule in it the least you expect so the next hire won't have to go threw the same as i had. "
BIRMINGHAM, GB - Reviewed by MARY - 07 January 2018
" Excellent service. Alamo staff at Birmingham Airport Car Park office were most pleasant and helpful in every way both when I was collecting the car on Tuesday morning and returning on Saturday afternoon. "
EDINBURGH, GB - Reviewed by THIAGO - 06 January 2018
" Very bad company, i had to change the main driver in the same day of the rent because of a healthy problem and called to Auto Europe, on the phone the person did nothing to help i was not even able to cancel and give-me a refund, told me if i cancel i wouldn't had my money back. Was a very simple thing, only change a name in the system once Easirent could't do it because i paid thought Auto Europe. That is a shame! I was obligated to pick up the car and pay a additional to Easirent, 95 pounds, because of that ! I'll never rent a car with Auto Europe again and also will not recommend to anyone. "
" Take a long time to attend us, had a big queue there and only 2 persons but after that they give to us a better car and we had a good experience. "
LUTON, GB - Reviewed by PASCAL - 05 January 2018
EAST MIDLANDS, GB - Reviewed by GILES - 05 January 2018
" Car hire collection point is too remote from arrivals area - especially on a sub zero temperature morning; aslo the reception hut is too small to take any more than two clients at a time. "
" GPS in vehicle was faulty which caused us a lot of grief. Cost of excess waiver insurance exorbitant; my excess was £1200 whereas other people's excess was £300. Staff were helpul and friendly. "
LEEDS, GB - Reviewed by SHAUN - 04 January 2018
" See below. Addional comment: Satisfaction rating should be appropriate. Certainly was not a 10/10. 0/10 is generous. "
" Car booked online was not available and so was hit with a surcharge for the car obtained. Pushy representatives. When asked where the car was I was told to just go outside and walk around pressing the unlock button until I saw a flash. Very poor experience overall. "
LONDON, GB - Reviewed by MARY - 01 January 2018
LONDON, GB - Reviewed by KAREN - 01 January 2018
" Had to ring twice to find out what was happening with our airport pick up. Waited about 40 mins "
BIRMINGHAM, GB - Reviewed by GIOVANNI - 29 December 2017
" an absolutely disgraceful service which includes auto Europe and its car rental agents to deceive its customers. DO NOT USE AUTO EUROPE.. excellent at taking your money then immediately arrogant, dismissive and totally useless when something goes wrong. Im reporting them to the Birmingham fraud squad and would recommend anyone else to do same. "
" Interrent are completely incompetent and corrupt. There ethos is to take the maximum amount of money from anyone who uses them. They use every underhand and deceitful method that gives the auto rental business a bad name. They are conspiring with Auto Europe to con customers. I have reported them to the Birmingham fraud suad. "
LONDON, GB - Reviewed by DAVID - 29 December 2017
" We collected the car at Heathrow. Although there was an enterprise desk in the Terminal we had to get a van to pick up the car. We only had to wait a few minutes . Once we arrived at the pick up place , we were dealt with straight away, no queuing at a desk the staff all had tablets and bought us straight to the car. They were very clear about what constitutited damage etc . The car was very clean . Dropping back the car was just as efficient. I would highly recommend . "
BIRMINGHAM, GB - Reviewed by IRENE - 28 December 2017
" Each stage of the process was very quickly, smoothly and efficiently handled. "
BRISTOL, GB - Reviewed by DEREK - 21 December 2017
LONDON, GB - Reviewed by PHILIP - 20 December 2017
" Fast and efficient services. Friendly staff including your mini bus driver. "
BRISTOL, GB - Reviewed by RICHARD - 19 December 2017
" more frequent bus service to the airport "
BIRMINGHAM, GB - Reviewed by IRENE - 16 December 2017
" The directions to car hire office on voucher were wrong....we lost 45 minutes when trying to find it. The phone number on voucher for car hire office was also wrong. I had no issues with the car hire provider, Inter Rent, but the wrong details provided by auto Europe cost me valuable time and sanity. You need to get the basic details right "
LONDON, GB - Reviewed by MR PAUL - 16 December 2017
LONDON, GB - Reviewed by PAUL - 16 December 2017
" Easy, quick, efficient "
" No waiting, good service outbound and upon return "
MANCHESTER, GB - Reviewed by PAUL - 15 December 2017
" Quick, easy and transparent booking process "
BRISTOL, GB - Reviewed by RHODRI - 15 December 2017
" getting the shuttle bus to easirent rarely happens as it should. This time I was told to wait 10 minutes for the bus and it arrived 40 minutes later. Not so bad in the summer, but a real pain in the depths of winter in Bristol. "
BRISTOL, GB - Reviewed by WILLIAM - 11 December 2017
LUTON, GB - Reviewed by SIMON - 11 December 2017
" Very good service both picking up the car and returning it "
" Very good service both picking up the car and returning it "
SOUTHAMPTON, GB - Reviewed by GRAHAM - 10 December 2017
EDINBURGH, GB - Reviewed by ROSEANN - 09 December 2017
LONDON, GB - Reviewed by WEIDONG - 09 December 2017
" The rental location is way too far "
" Very slow to do the paperwork when pick up the car, staff seeking nothing but profit to sale you insurance etc. "
LONDON, GB - Reviewed by JENNY - 07 December 2017
" 100 % dissatisfied. First of all any e mail communication had no details of where to pick up the shuttle to go to easirent. Easirent told me that was the responsibility it you Auto Europe! That meant 40 mins checking around here and there getting diff instructions and then 45 mins waiting for the right bus. Then a driver who was training on his route which took more time. Easirent gave me a filthy car, literally unwashed - they said their jet wash was broken. I said I at least expected a clean car so I got a diff one......the fuel guage was a little over 3/4 full though my agreement was to take full and return full......when I went back to tell them about the fuel I was told to bring it back like that.....needless to say it is very difficul "
" Continued from above; the fuel tank went back full but that was not what I signed up for! "
LONDON, GB - Reviewed by ALAN - 07 December 2017
" picking up and returning vehicle easy and efficient. Crown Plaza was an easy location to access when returning vehicle "
LONDON, GB - Reviewed by GRAEME - 06 December 2017
" Always good service "
" Rented 5 or 6 cars in the last year and these guys were by far the best in terms of service and availability and friendliness of staff. They just made it a pleasure from pickup to handing back. "
EAST MIDLANDS, GB - Reviewed by JIGNESH - 05 December 2017
EDINBURGH, GB - Reviewed by RAYMOND - 28 November 2017
LONDON, GB - Reviewed by JOHN - 28 November 2017
" I took the full insurance with them at the office. But just get the feeling that this company would have stung me for every little scratch or mark that was already on the Car. Another group in front of me were being delayed for this reason. "
" Try to not rip people off and be truthful. "
NEWCASTLE, GB - Reviewed by SHEENA - 28 November 2017
" Great staff in Newcastle "
BIRMINGHAM, GB - Reviewed by BARBARA - 26 November 2017
" Very pleasant staff. Easy process to collect and return car. "
LIVERPOOL, GB - Reviewed by CHRISTOPHER - 25 November 2017
LONDON, GB - Reviewed by MARCELLA - 24 November 2017
EDINBURGH, GB - Reviewed by CORNELIUS - 24 November 2017
" Was not given the car "
LUTON, GB - Reviewed by SIMON - 22 November 2017
" Good service "
" Very friendly and efficient staff. Wasim was very helpfull. The depot was a bit far out but free shuttle bus, no problem. "
GLASGOW, GB - Reviewed by ANTHONY - 22 November 2017
" Greta service never any issues. "
" Good Quality Clean car and excelelnt counter staff in Glasgow Airport "
LONDON, GB - Reviewed by JACK - 21 November 2017
" Green motion was the car rental. Huge problems with bank card address not matching driving licence address. This should be a priority to fix. Also they said that the insurance i paid for with you was worthless... "
" Great value. Shocking service "
NOTTINGHAM, GB - Reviewed by GERRY - 21 November 2017
" Office facilities at East Midlands are a little cramped. Transport to & from the terminal building could be improved. "
BIRMINGHAM, GB - Reviewed by MARTIN - 20 November 2017
BRISTOL, GB - Reviewed by KAMIL - 19 November 2017
" Everything OK. "
" Everything OK. "
BRISTOL, GB - Reviewed by RHODRI - 16 November 2017
GLASGOW, GB - Reviewed by PATRICK JAMES - 16 November 2017
BIRMINGHAM, GB - Reviewed by LEOPOLDO - 15 November 2017
" Process to get the car was way too slow and the office was far from the airport, took us a long time and a good few phone calls to get there "
BIRMINGHAM, GB - Reviewed by JAMES - 15 November 2017
" I am in dispute with Hertz about an extra charge of £42 for cleaning. The car was driven on the M6 to Newport Pagnell and as it was raining the usual spray was on the car. There was no interior dirt I have never had this before. Unfortunately I did not notice that the attendant had added this charge to my receipt "
MANCHESTER, GB - Reviewed by JONATHAN - 15 November 2017
" I chose green motion because there was no Survharge for young drivers advertised. When I arrived I was informed I had to pay even tho it was not advertised and I stated I was 23. Also, I was told there was a £400 deposit (also not advertised). At the time I had no choice but to take the car anyway as I had commitments and held to time . "
" I chose green motion because there was no Survharge for young drivers advertised. When I arrived I was informed I had to pay even tho it was not advertised and I stated I was 23. Also, I was told there was a £400 deposit (also not advertised). At the time I had no choice but to take the car anyway as I had commitments and held to time . "
GLASGOW, GB - Reviewed by IAIN - 14 November 2017
LUTON, GB - Reviewed by MARY - 14 November 2017
" After my dissapointed rental with easirent, I decided to google this company read over 100 negative reviews if thousands .I will never ever hire with easirent ever again .I'm surprised after so many negative comments that Auto Europe car still list them.I will never rent from auto Europe or easirent ever again .I've informed 6 parties travelling to Luton for car hire next month for a fortnight and have told them not to rent from either company .so that's a loss of 6 rental cars for easirent.i witnessed 2 other customers having issues with easirent rent as we arrived.Get them on off your rental list. You are losing business. "
" Avoid avoid avoud!!!! Disgraceful. Shambollock.frauds.misleading.con artists. I rented from Luton branch..but issues arise at every branch Reading hundreds of negative comments ..there are thousands to read...all sharing their issues with easirent.ridiculous name for a rental car firm ..these gangsters are not easi to rent from. From being charged extra insurance(dispute paying extra with a broker.To being charged for damages to car dispute damage being on car already. They con you for petrol. If you have already booked a hire car from them please make sure you take pics of every area of the car close up wheels hub caps bumpers windows inside too plus a pic of mileage clock before taking it.read reviews before renting.please research!!!!!!! "
LUTON, GB - Reviewed by MARY - 11 November 2017
MANCHESTER, GB - Reviewed by SEAN - 11 November 2017
" No problem with your company but a big problem with the actual rental "
" This company sold my uncle full insurance for 35 euro a day. Hr was not made aware of this until looking at his contract later. Absolutely crazy service. Still waiting to hear back from them. Won't book with au to Europe again st the thought of getting this company "
BIRMINGHAM, GB - Reviewed by ROBERT - 08 November 2017
" Will use again. "
" Good company, pleasant staff, an Interrent desk in airport would help passengers, as it can be confusing trying to find office outside, other than that we will use them again. "
BIRMINGHAM, GB - Reviewed by GERALDINE - 08 November 2017
LONDON, GB - Reviewed by DAVID - 07 November 2017
" The staff were the most friendly and helpful we have ever experienced at a car hire company. "
MANCHESTER, GB - Reviewed by DENIS - 04 November 2017
LONDON, GB - Reviewed by CAROLINE - 03 November 2017
LONDON, GB - Reviewed by SERGIU LUCIAN - 03 November 2017
" Service provided was very good. Unfortunately the customer service is very, very low. The agents definitely needs a good training, very rude over the phone . Don't advertise that you provide customers with the option that they can make any charges to the booking without any extra cost because it's not true. Some changes are chargeable. "
" Train your staff, the agents definitely needs more qualifications to deal with the customers over he phone. Advertise the right product, there is not true that you can make any changes without any cost 48 hours prior. "
LEEDS, GB - Reviewed by DANIELE - 02 November 2017
EDINBURGH, GB - Reviewed by JORGE - 02 November 2017
GLASGOW, GB - Reviewed by SEAMUS - 01 November 2017
MANCHESTER, GB - Reviewed by PATRICK - 29 October 2017
" My dealings with HERTS was not very enjoyable I am not at all happy about the way i was treated in my last trip I will not be booking a car again with HERTZ "
LONDON, GB - Reviewed by BRENDAN - 29 October 2017
" Too much pressure at reception to buy extra insurance It's seems that selling insurance is more important than renting the car "
MANCHESTER, GB - Reviewed by DARREN - 27 October 2017
" There was nothing wrong with the car but the service was terrible. I was delayed but didn't expect to have to wait for over an hour to get a car. "
LONDON, GB - Reviewed by CHARLES - 26 October 2017
" great company,great staff,great prices.. "
" difficult location of office and quite scary to see the rats and one mouse wandering around the flagpoles at the pick up point outside the airport door. £41.00 is excessive for insurance cover for one day. staff friendly. "
EDINBURGH, GB - Reviewed by ANTHONY - 25 October 2017
" Excellent all the way "
" Fantastic and quick service.total opposite to the Dublin airport branch. "
LONDON, GB - Reviewed by BRIAN - 24 October 2017
" I had to wait over 1.5 hours to receive the car i had booked after turning up at the office as there were about 8 people ahead of me in the queue, each taking about 20 minutes to process. While the staff were friendly and pleasant it seems that this particular office in Gatwick is very badly managed and the managers are trying to cut costs to the bone by not hiring enough staff to deal with the number of bookings. There were only two desk staff available at the time which was not enough. It doesn't seem to be a once off occurence either as the staff reported that "this has happened many times before" "
LONDON, GB - Reviewed by DESMOND - 24 October 2017
" I found the location of the car hire village to be quite a long way from the terminal at Stansted. I suppose this is out of your control. Normally I prefer an in-terminal arrangement. "
" Staff were friendly even if the car check-over seemed somewhat excessive. I haven't found it to be so demanding in other countries. "
GLASGOW, GB - Reviewed by ROY - 23 October 2017
LONDON, GB - Reviewed by FERGUS - 19 October 2017
" I paid for the super insurance with no excess....however this didn?t apply at the hertz desk. Stil ?1000 excess should we have damaged car. "
" Asked for manual car but got automatic. Desk service quite slow. "
LUTON, GB - Reviewed by HELEN - 17 October 2017
" Excellent customer service from everyone we encountered at Luton airport. Doris and Natasha were particularly helpful in getting us on the road and organised late at night with a small baby. We would definitely look to use enterprise in the future for all our hire needs. "
BRISTOL, GB - Reviewed by RHODRI - 15 October 2017
" the shuttle bus isn't a great way to start "
LONDON, GB - Reviewed by RUFUS - 15 October 2017
" hi i am charged twice for my car rental one from autoeurope for 45.00 euros and than by interrent for 66 euros whom should i approach "
LONDON, GB - Reviewed by CRAIG - 13 October 2017
" I had to wait 45 minutes for the office in stansted to open. 8.45am "
" No help water so ever when I got the car. Sat navigation was in different language and no manual to look at. Office staff at Stansted very unhelpful and uninterested in helping "
LUTON, GB - Reviewed by DONAL - 12 October 2017
BIRMINGHAM, GB - Reviewed by MAURICE - 12 October 2017
" I was unable to collect the car I had paid to hire, because I was unable to get any reply from that number I was asked to dial to arrange to pick-up the car. This meant I was left with no option but pay £130 sterling to get to Cardiff by train, which was a huge inconvenience. I would expect that will be given a refund of the ?50.22 paid for a car that I didn't get. "
MANCHESTER, GB - Reviewed by THIBAULT - 12 October 2017
" I really don't like the cheap sales tactics used to upsell insurance and sat nav. If I say no once, no need to asked: are you sure? "
BIRMINGHAM, GB - Reviewed by PAUL - 11 October 2017
" Great "
" Slow service "
GLASGOW, GB - Reviewed by GERARD - 11 October 2017
NEWCASTLE, GB - Reviewed by KATY - 10 October 2017
MANCHESTER, GB - Reviewed by BRIAN - 07 October 2017
" Just keep it up. "
" Very friendly and helpful staff "
LONDON, GB - Reviewed by ANTHONY UNDAN - 05 October 2017
BRISTOL, GB - Reviewed by JANINE - 05 October 2017
" Our experience was not great. We arrived at your office at 3.30 but didn't leave with keys to pick up the car until 4.00 (the delay was no problem but the documents were generated at 3.36). We arrived back with the car at 4.00 but didn't get served until 4.22. You subsequently charged us for an extra day (paperwork was generated on arrival at 3.36 and finished at departure at 4.22) and an extra days mileage. The agents just kept repeating a script over and over again. However the car was great and had a brilliant satnav. "
" Our experience was not great. We arrived at your office at 3.30 but didn't leave with keys to pick up the car until 4.00 (the delay was no problem but the documents were generated at 3.36). We arrived back with the car at 4.00 but didn't get served until 4.22. You subsequently charged us for an extra day (paperwork was generated on arrival at 3.36 and finished at departure at 4.22) and an extra days mileage. The agents just kept repeating a script over and over again. However the car was great and had a brilliant satnav. "
MANCHESTER, GB - Reviewed by ANDREW - 05 October 2017
" Hertz provided an excellent vehicle and service "
LIVERPOOL, GB - Reviewed by PAUL - 03 October 2017
" Very easy to use website which provides great value for money "
" Service agent at Europcar Desk at Liverpool Airport on collection was very rude and arrogant when I did not wish to take out any additional insurance cover, very poor and low standard of customer service which left a lot to be desired "
BRISTOL, GB - Reviewed by CAROL - 03 October 2017
" I was very happy with the service provided by Auto Europe and found the staff extremely helpful and accommodating, especially Simon, who made the whole car hire experience run smoothly and hassle free. "
" As above "
LONDON, GB - Reviewed by SINEAD - 02 October 2017
EDINBURGH, GB - Reviewed by G D ASITHA - 01 October 2017
" Any reason the rental company try to force the additional insurance. When my company already provide it "
" Car was not cleaned at all. Confused with the time scale mentioned ( 10 -14 )days for the deposit to refunded to my bank. I mentioned and I returned the car with a FULL tank of fuel, regardless there was a fuel charge "
BIRMINGHAM, GB - Reviewed by PATRICK - 29 September 2017
" Smooth, efficient and friendly service - one of the best in my experience over recent years. "
" The most courteous and pleasant car-hire experience for many years "
EDINBURGH, GB - Reviewed by WILLIAM - 28 September 2017
LONDON, GB - Reviewed by JOHN - 27 September 2017
" Excellent "
" Excellent "
LONDON, GB - Reviewed by LORETTO - 26 September 2017
NEWCASTLE, GB - Reviewed by BRIAN - 23 September 2017
BRISTOL, GB - Reviewed by JOHN - 22 September 2017
" Easy to book online "
" Rang from airport. Came and collected us took us to holiday Inn collection point. All went well took out extra insurance £87 upgraded car from hyandi i30 to moccasin. just as well took out insurancr wing mirror got clipped on way back to car hire side mirror broke. Other driver didn't stop. No problem returning car. Took us back to airport "
BRISTOL, GB - Reviewed by RHODRI - 22 September 2017
" as a frequent user you need to set up an account basis whereby account data is stored to avoid having to input it every time! "
" Great VFM, but a bummer waiting for the bus to and from their location which only operates every 30 minutes and that's not guaranteed and there's often only one person in the easirent office which leads to delays. And if that person is "on a break" then the office is unmanned, which is very poor. "
EDINBURGH, GB - Reviewed by JOHN - 21 September 2017
" Guy that helped us was very friendly and nice "
BIRMINGHAM, GB - Reviewed by JULIE - 20 September 2017
BRISTOL, GB - Reviewed by NIALL - 20 September 2017
" Needed to extend car hire due to cancellation of flights not helpful at all "
" No one would answer the desk rental phone for us to sort out our booking "
BIRMINGHAM, GB - Reviewed by IRENE - 20 September 2017
" Only issue was we bought out the insurance at a cost of £66 yet we have been charged just over £88? "
LONDON, GB - Reviewed by DEREK - 19 September 2017
" So easy to use the website.With some great choices "
" No issues in collecting the car, all paperwork was done in a timely manner, Very quick and easy drop off. "
BIRMINGHAM, GB - Reviewed by JAMES - 19 September 2017
BIRMINGHAM, GB - Reviewed by KEVIN - 19 September 2017
" You charged me twice!!!! "
SOUTHAMPTON, GB - Reviewed by CHRISTOPHER - 17 September 2017
LEEDS, GB - Reviewed by PAUL - 16 September 2017
" Had trouble at the office where I was renting out tried to contact auto Europe and was left on hold for ages "
" Car was ment to be paid for in full before I reached there yet my bank acc is showing another ?200+ Had to be paid to them "
MANCHESTER, GB - Reviewed by ROGER - 16 September 2017
" Your office is says on its answering machine that it opens at eight am. No one answered until 830. Then couldn't alter my reservation "
" It took 40 mins to process my car. Other customers were the same. "
BIRMINGHAM, GB - Reviewed by RICHARD - 12 September 2017
LONDON, GB - Reviewed by BLAITHIN - 12 September 2017
" booking was easy and happy with choice and full insurance etc. Had an issues when picking up the car.My voucher stated unlimited mileage and interrent saying only coming up on her system as 90miles a day which I definitely didn't book .Then said she couldn't change it on her system. Said they would sort it on return of car which i wasn't happy with to be left with the possibility of dispute after.Then repsented me with the contract to sign with 90miles limited mileage ! I aked her to co sign it to stated unlimited which she did but I felt this was unsatisfactory to be left with the possible problem later .Tried to ring autoeurope later that day but not able to contact after 1 on a Saturday .Not sure if I would book with either company again "
" . Had an issues when picking up the car.My voucher stated unlimited mileage and interrent saying only coming up on her system as 90miles a day which I definitely didn't book .Then said she couldn't change it on her system. Said they would sort it on return of car which i wasn't happy with to be left with the possibility of dispute after.Then repsented me with the contract to sign with 90miles limited mileage ! I asked her to co sign it to stated unlimited which she did but I felt this was unsatisfactory to be left with the possible problem later .The lady was pleasant but felt I would be left with the issue and she should have had a pathway to sort it on the day.I ended up keeping the mileage low to avoid dispute which I feel was unfair . "
EAST MIDLANDS, GB - Reviewed by MARTINA - 12 September 2017
LEEDS, GB - Reviewed by JOSHUA - 11 September 2017
" I was unable to rent due to failed check. The Enterprise Officer promised Auto Europe will refund. "
" The conditions were different from previous experience with my other rentals. They were provided after payment. I hope to do business with you in the future as I will be frequent to Leeds now. I hope to get this refund. Thank you. "
MANCHESTER, GB - Reviewed by TONY - 11 September 2017
BRISTOL, GB - Reviewed by RHODRI - 10 September 2017
" Inerrent charge 20p for each mile driven over 90 per day. But they also charge a £15 admin fee. So if you drive 91 miles you pay £15.20 for that extra mile. I think that's very unfair. "
LONDON, GB - Reviewed by ANTHONY - 08 September 2017
" My passport went missing during this day trip to visit an ill relative on the outskirts of London . Staff were very helpful. However I could not get access to the manager. As my bag never left the car, and a search of the car yielded no result, the question is where did Enterprise find my passport? Was it never returned tk me at checkin? Was it found on a photocopier? Why had I to do all the contacting to find out the next day that my passport was with Enterprise. These unanswered questions mar an otherwise excellent experience. "
HOLYHEAD, GB - Reviewed by JAMES - 06 September 2017
" Couldn't not rent the car because I had no credit card with me and could not get my money back "
LONDON, GB - Reviewed by ANTHONY - 06 September 2017
" Long time waiting to collect car. Nobody did a pre inspection of car. Told in writing and verbally that car used DIESEL, luckily I found out at a big expense, it took petrol! Could not get through to desk at Gatwick. Had to speak to people in USA and Germany.Calls cost me ?30.00.Had to wait a long time to have car inspected on return. "
LEEDS, GB - Reviewed by PATRICK - 05 September 2017
EXETER, GB - Reviewed by ROBERT F - 05 September 2017
" Very efficient friendly service and great value for money "
" Super service really quick to get and return the car "
LONDON, GB - Reviewed by DECLAN - 04 September 2017
LONDON, GB - Reviewed by NORA - 04 September 2017
" We are still awaiting our deposit back and its almost a month ago Pleases help. We are feeling robbed of our supposedly Refundable 250 Sterling Please advise what we can do "
GLASGOW, GB - Reviewed by LIAM - 01 September 2017
LONDON, GB - Reviewed by LIAM - 31 August 2017
" Very happy with the service, all went v well. Thanks "
" Very straightforward, little wait time v happy "
BRISTOL, GB - Reviewed by MARY - 30 August 2017
" Very easy to book using AutoEurope. "
MANCHESTER, GB - Reviewed by ROSHEEN - 30 August 2017
" Very unclear information provided about the pick up process. Car was two hours late and we nearly missed the wedding. "
" Sort your stuff out! Two hours waiting for a car, unclear pick up and drop off process. Staff seemed overworked and stressed out. Almost missed the wedding. "
LONDON, GB - Reviewed by JEREMY - 29 August 2017
" Easy process, competitive price. Very pleased. Relatively small deposit required which was important at booking stage (I only have a small credit limit by My only slight niggle was that Auto Europe documentation specifically stated that a Credit Card in my name must be presented. I have subsequently discovered that a Debit Card would have been acceptable which would have been more convenient to me. "
" Very happy from start to finish. I was greeted by Mike, very friendly and helpful and knew his stuff. Car choice offered. Lovely clean new car. Returned on time, looked after by James, again very friendly and helpful even though the desk was very busy. I would certainly recommend Alamo by Enterprise Car Hire at Stansted Airport. "
LONDON, GB - Reviewed by OWEN - 29 August 2017
" Received a KIA CEED 7 seater. It is a poor 7 seater as the space in the rear two seats is way too small and it is not a proper 7 seater. "
LONDON, GB - Reviewed by MARTIN - 29 August 2017
" Very dissatisfied with the condition the car was presented to me . The issues I had was not with auto Europe there were with the essirent "
" Very very disappointed in service and will never rent from this company again . NEVER "
BIRMINGHAM, GB - Reviewed by FRED - 29 August 2017
" Apart from very strong cigarette smoke smell all good "
BIRMINGHAM, GB - Reviewed by ROBERT - 29 August 2017
" car was OK for what we needed ie to drive to a 3 day conference centre in Dudley. Hence car hardly used--but the drive from Birmingham to Dudley was not as enjoyable as it could be for two reasons--1. the clutch engaged only when the pedal was fully up, and the handbrake had to pulled to the limit to hold it on even a small slope. I did not mention this as I needed to get to my flight, but I assume this info is passed on,HOWEVER I was happy with the service, the car was OK in every other detail. "
" car was OK for what we needed ie to drive to a 3 day conference centre in Dudley. Hence car hardly used--but the drive from Birmingham to Dudley was not as enjoyable as it could be for two reasons--1. the clutch engaged only when the pedal was fully up, and the handbrake had to pulled to the limit to hold it on even a small slope. I did not mention this as I needed to get to my flight, but I assume this info is passed on,HOWEVER I was happy with the service, the car was OK in every other detail. "
BRISTOL, GB - Reviewed by COLM - 28 August 2017
" I didn't see any mention on the website that interrent would charge me a fee for a valet once I brought the car back, 'some local charges may apply' does not apply in this instance as being expected to clean your rental car when you return to the depot is ridiculous , infuriating, when I questioned them in the depot they said it's how they keep the price down on the website, so no clarity on the price so, just a sneaky and unavoidable tax "
" Interrent try a sneaky payment at the desk when picking up the car for a valet when I bring it back, I didn't see any mention of this until I got to the desk, they gave me a Fiat tipo which lost power on the motorway once it started an incline, which I then had to change lanes while losing power, tried to drop gears to maintain power, just to maintain power, which could have put my family in danger, terrible terrible car with an sneaky valet price, will avoid interrent from now on "
GLASGOW, GB - Reviewed by ALEX - 25 August 2017
" Please ensure all hidden costs are known beforehand. I was informed upon arrival that the excess was a whopping £2,500.00! This is unacceptable. I've rented cars all over Europe and the excess was always low ~?500.00. Also, when I asked for full coverage the price was £250.00! Again unacceptable. So I was fortunate enough to be told by a British friend who knows ways around such unfair problems to look for independent insurance coverage; which I did and purchased for a very reasonable £30.00. "
" Very friendly staff but had the above mentioned problem. BTW, the vehicle, a diesel engined Renault Cadjar exceeded my expectations was very spacious, modern, great view of the road (it's a high vehicle like the 4 X 4s) and was very economical, safe and offered a smooth ride, and the onboard computer and graphics were everything one would expect from the French: superb and innovative. "
SOUTHAMPTON, GB - Reviewed by ANDREW - 24 August 2017
" it was ok. a bit of hassle waiting for a car late in the evening and a lot of paperwork. "
MANCHESTER, GB - Reviewed by OMAR - 23 August 2017
LONDON, GB - Reviewed by JOSEPH - 22 August 2017
" My comments are about interment . I have always been happy with auto Europe. This has been my first bad experience "
" My pick up point was in the middle of an industrial estate a good distance from the airport. When he failed to sell extra insurance or pay for an upgrade he seemed to lose interest in me.He gave me the key and said the car was outside.I asked him if he would come outside to check for scratches or dents.he said there was no need if I found I could phone in the following morning.I then asked if he had a print out of the area so that I could my way to the Motorway.he said he didn't have any maps.This all happened at 22 00with out. A map I got lost.When I came to hand the car back I had to get the assistant of a friend With a satnave.I have never written a complaint before . I have all ways been pleased Auto Europe I hope my feedback will be h "
EDINBURGH, GB - Reviewed by NUALA - 22 August 2017
" Had to wait too long to have car assigned to me as only 1person on. Booked car for 8.30. eventually got car after 10pm. Just not good enough. Car not washed. "
LONDON, GB - Reviewed by JOSEPH - 21 August 2017
" None "
" Staff very pushy about taking extra insurance. Made a comment about coverage of my own annual worldwide excess insurance which was inappropriate and which the person could not have known was accurate. Location is inconvenient and not in car hire village. No receipt available on return of the vechicle that it was undamaged. This I found very unacceptable. Would not use again. "
LONDON, GB - Reviewed by DERMOT - 21 August 2017
BRISTOL, GB - Reviewed by RHODRI - 18 August 2017
" I use Auto Europe about 25 times per year and their service is always first class "
" First class, efficient service. "
LONDON, GB - Reviewed by LORRAINE - 16 August 2017
LONDON, GB - Reviewed by NUALA - 16 August 2017
LONDON, GB - Reviewed by GERARD - 15 August 2017
" My pickup was supposed to be in south terminal Gatwick airport . When I arrived at their office there was a note stuck on the door to ring their new office in Crawley . I wasn't informed of this in advance.. I then had to wait 25 mins for a shuttle bus which took 15 mins to get me there. They blamed Auto Europe for not informing me saying they had my name but no contact details so couldn't contact me. "
" They moved their pickup and return ftom Gatwick airport to crawley without informing me . This delayed my onward journey by 50 minutes making me late to my destination. They informed me that they had no contact details for me and that it was up to auto europe to inform me of same.. I will not use them again. "
NEWCASTLE, GB - Reviewed by STEPHEN - 12 August 2017
" Booking system is clear and rates are generally good, but there could be more options available for those dropping cars off at different location to pick-up. "
" Hertz in Newcastle were going for picking up near the airport and informing us that there were two garages approaching Leeds Bradford airport on the way down for filling up with petrol. However, both garages were closed for repairs and when we got to Leeds Bradford airport the Hertz rep said the charge for the additional petrol (our tank was three-quarters full would be 26 euro versus an estimated 8-10 euro if we filled up from a garage. However, the nearest garage was a 20 minute journey. As we were early we took instructions form him and despite traffic arrived at the location he instructed to find no garage there. We circled for a while and asked locals, but no-one knew of the garage so we ended up going back to the airport. "
GLASGOW, GB - Reviewed by DONALD - 11 August 2017
" Excellent rental "
" Excellent people. Magdelena was superb on desk and Mo was very professional at pickup. "
LONDON, GB - Reviewed by PETER - 10 August 2017
" Returns closed during their quoted opening hours . Though at least 2 at collection desk . "
GLASGOW, GB - Reviewed by SEAN - 08 August 2017
EDINBURGH, GB - Reviewed by GORDON - 08 August 2017
" The rental car was excellent , no complaints there. There was, however , a lot of pressure from the Easirent staff member to take out additional insurance, which I declined. He then told me that I was not insured and therefore, I was totally liable if any damage occurred to the car. "
BRISTOL, GB - Reviewed by JOHN - 07 August 2017
" Excellent as always!! "
" The Enterprise staff at Bristol were so friendly, smiling and happy. They could not have done more to make the hire process easy and explained everything particularly about the damage inspection and the allowable minor scratches etc. It was a pleasant change from other rental companies. "
LONDON, GB - Reviewed by STEFANIE - 04 August 2017
" Removed funds from my credit card rather than just blocking the amount. When they finally returned the amount, after having to contact them, the amount was short due to exchange rate. "
EAST MIDLANDS, GB - Reviewed by NEIL - 02 August 2017
LUTON, GB - Reviewed by GRAEME - 01 August 2017
" No problem with car, but check out took 90 mins with only 2 people ahead of me in the queue assistants were responsible for bookings, returns and delivering vehicles. So were trying to do too many jobs at once and seriously under staffed. Plus they attempted the hard sell insurance, upgrades etc to the point where I had to say that all I wanted was the car I booked and nothing else. Not using again. "
LONDON, GB - Reviewed by CHERYL - 01 August 2017
LEEDS, GB - Reviewed by FIONA - 31 July 2017
" Your reputation has been damaged somewhat by my experience with EASIRENT. Be more upfront on their terms and conditions and charges and ensure they provide the class of car booked. we booked a Compact and got a Citroen C3 which is classed as a Supermini /Economy - similar to a Fiesta "
" The company insisted the full excess amount (£1250) was charged to my credit card. As this amount exceeded my credit limit it was declined so I was forced to buy the excess insurance (£100). They also charged £95 fuel charge to my card - I returned the car with a full tank of petrol. I've never been charged the full excess on my card with anyone-yes held against the card but never charged. We got a Citroen C3 - but had booked a Compact. This is outrageous as we had no option but to pay for the excess insurance and they made an unauthorised charge for fuel to my card. I'm never using this company again and never recommend them. These charges should be made clear to customers before booking - I would never have booked with them if I had known "
GLASGOW, GB - Reviewed by RODDY - 29 July 2017
" Excellent service albeit excess policy is ridiculous. "
LONDON, GB - Reviewed by RON - 27 July 2017
" Nice and quick ,pick up driver was so friendly, in fact all the staff were great, "
" all were good "
LONDON, GB - Reviewed by DAVID - 26 July 2017
" Great service. "
LONDON, GB - Reviewed by CHARLES - 22 July 2017
" The directions to Europcar in Euston St. are misleading. Just go down a level and follow the signs for car hire. "
LUTON, GB - Reviewed by SANJAY - 21 July 2017
" car was not available when i arrived. staff were verging on being aggresive in trying to scare customers into buying additional insurance. I refused as i had taken out ins already but staff there continued to push the hard sell. I witnessed other people paying for additional insurance as a result of this approach. This bullying approach is disgusting in my case i was told i needed cover that would have cost £123 for 4 days..the car hire was only £56!!! "
LONDON, GB - Reviewed by DEREK - 21 July 2017
" having hired cars all over europe and paid with Visa Debit card was shocked Interent wouldn't accept it although they did accept my payment online with Visa Debit but would not accept when collecting car!!!! Had to pay an extra £12.50 a day which they again accepted from Visa Debit because I was paying with Visa Debit. You need to get your act together and do the same as rest of europe - accept Visa Debit. "
" having hired cars all over europe and paid with Visa Debit card was shocked Interent wouldn't accept it. Interent accepted my payment online with Visa Debit but would not accept when collecting car. Had to pay an extra £12.50 a day which they again accepted from Visa Debit because I was paying with Visa Debit. You need to get your act together and do the same as rest of europe - accept Visa Debit. "
MANCHESTER, GB - Reviewed by NITESH - 20 July 2017
" I am regular user but will never book again with you it was horribal experience easy rent didnot gave me any car because i had indian licence which is in english after them i gone to sixt and they issued me straightaway with same licence and evwn staff was very rude not helpfull at all. "
" Horribal experience they didnot gave me car but still charged me twice and ask me deposit for 1250 pounds other companies ask 100 to 200 maximum "
BRISTOL, GB - Reviewed by RHODRI - 20 July 2017
" Great value for money, but they let themselves down with poor administration. This time there was only one member of staff which meant it took me 30 minutes to get a car despite being the only customer at that time. Also, on this day their valet wasn't there so I had to take a dirty car. "
LEEDS, GB - Reviewed by JANE - 18 July 2017
" Didn't like (or understand) the long explanations of why I needed to take out more insurance, especially as I had done this on booking. When I said this, I was told that was with Auto Europe and not Easirent. Assuming this was a waste of money if it didn't transfer or assuming I was being given scare tactics. Either way - annoying. "
MANCHESTER, GB - Reviewed by ERIK - 12 July 2017
" Very kind and helpful staff. We got an upgrade free of charge. Wonderful and clean car. Not a single negative comment comes into my mind! "
LONDON, GB - Reviewed by NATASHA - 11 July 2017
" Recommend Auto Europe but definitely not Easirent and if I was a company like you I wouldn't have Easirent as a company there. They were a complete disorganised mess "
" Not clear in airport where to get shuttle bus from. Extremely long wait time when arrived at Easirent. Very disorganised and chaotic with many people complaining to staff. When we did finally get to the counter and completed paperwork and were ready to get into car, our car was only after arriving back from someone else and so was being washed as we waited and we had to wait again. The car wasn't cleaned properly as it was cleaned in the dark. I would never hire a car from Easirent again and would define not recommend them to anyone. "
LONDON, GB - Reviewed by GER - 08 July 2017
" Very rude and arrogant would do anything for money "
BIRMINGHAM, GB - Reviewed by JANICE - 05 July 2017
" I had a serious issue with my booking. On the voucher provided, there was no contact number for Autoeurope from the UK. I tried the irish number but it did not work. I am making a complaint to Autoeurope and also to Interrent and Europcar. Autoeurope allowed a booking to go through with Interrent for 10.00 p.m. even though Interrent cabin at BHX closes at 10.00 p.m. allowing no leeway. The contact number given on Autoeurope voucher is for Europcar. Europcar advised that I could collect car from their desk even though booking was for Interrent. This turned out to be false information. Many faults with Autoeurope booking and communication process. Cost me a lot of money and much distress. "
" I placed booking with autoeurope to collect car at 10 pm. Voucher stated that Interrent at BHX closes at 10.00. Phoned number on voucher to cancel booking. Told I could collect car up to midnight at Europcar desk. Plane delayed. Arrived at Europcar desk at 11.15. Agent refused to give me car and was also extremely rude - laughing and making fun of my distress. I was almost in tears. He said I would have to hire another car as I needed to get to my sick elderly mother who was waiting up for me. I was unable to deal with Europcar agent as he was so mocking and rude. I had to hire car from Hertz at cost of £45 to get to Hinckley. Next day spent two hours on phone trying to get through to Interrent at BHX. Did not succeed. "
LONDON, GB - Reviewed by KAPIL - 05 July 2017
" Need to stop scaring customers with New rules and threats. "
MANCHESTER, GB - Reviewed by STEPHEN - 04 July 2017
" Your colleague, Huma (not sure if name spelling is correct) at Easirent was exceptional in helping us get to the airport on time after returning our car. "
MANCHESTER, GB - Reviewed by MARTINA - 04 July 2017
" Very slow from terminal to rental centre.The staff at rental centre friendly and helpful. The cars was in excellent condition. "
NEWCASTLE, GB - Reviewed by MARTIN - 04 July 2017
" More staff on the admin desk at the airport would significantly reduce the waiting time to receive the car. Also, making a clear statement to each customer - in advance of the journey -that they need their DVLA temporary endorsement certificate ....again reducing waiting time at the collection desk. "
BRISTOL, GB - Reviewed by RHODRI - 29 June 2017
" the car wasn't of petrol and returning it with the same amount is impossible. Invariably you return it with more fuel as if you return with less you get charged. Also, the car wasn't ready when I arrived, despite my arrival being 30 minutes later than planned due to a delayed flight. "
LONDON, GB - Reviewed by MARC - 28 June 2017
" Return at St pancreas station is not well indicated. You should provide signage at entrance of car park "
EAST MIDLANDS, GB - Reviewed by BENJAMIN - 28 June 2017
BIRMINGHAM, GB - Reviewed by OLUGBENGA - 27 June 2017
" In your charges do you include insurance or the package include insurance because l was asked to pay for another insurance at europcar. Thanks "
BIRMINGHAM, GB - Reviewed by EUGENE - 27 June 2017
BRISTOL, GB - Reviewed by AIDAN - 26 June 2017
" My only concern was the distance from the airport to pick up the car. But in fairness the shuttle service was excellent. "
LIVERPOOL, GB - Reviewed by GARY - 23 June 2017
" upgraded me free "
LONDON, GB - Reviewed by KIERAN - 22 June 2017
LONDON, GB - Reviewed by COLIN - 21 June 2017
EAST MIDLANDS, GB - Reviewed by MARGARET - 21 June 2017
" Very pleasant and efficient. "
LONDON, GB - Reviewed by CAROLINE - 20 June 2017
" We had to wait over an hour to collect the car there was only one girl on duty and many customers arrived at the same time. Some people couldn't wait and had to rent with other car rental companies. Eurocar who own Interrent would not assist in clearing the queue. "
NEWCASTLE, GB - Reviewed by CLIFFORD - 17 June 2017
" The direction map from the terminal to the hire car park was confusing. So perhaps clearer directional instructions. I was also informed that the car was perfect, but I found a scratch on the drivers door, so I had to return to the desk to inform the receptionist. He was apologetic and professional. The car was clean and very smooth to drive and also trouble free. "
" Very good. "
LUTON, GB - Reviewed by IVAN - 16 June 2017
" Easy booking process. Quick confirmation email. Great competitive pricing from Auto Europe. Excellent. "
" Excellent service when collecting the car and returning it. Lovely brand new car, which was perfect for my requirements. Would definitely use Alamo again. I really like that they take Visa Debit cards, which is the way I prefer to pay. I wish more car hire would do the same. "
MANCHESTER, GB - Reviewed by PAUL - 14 June 2017
EDINBURGH, GB - Reviewed by JOHN - 12 June 2017
" Easy rent have a policy if u don't pick up car within two hours of booking time they let it to someone else I was not informed of this and had to spend another 80 pounds on a higher spec car as that was all that was available. I was not impressed "
MANCHESTER, GB - Reviewed by ROBERT - 08 June 2017
MANCHESTER, GB - Reviewed by PAUL - 08 June 2017
" Greater clarification on additional insurance details. "
" Distant location, chaotic transfer arrangements, highly inefficient office (over 50 minutes wait), hard sell extra insurance. Car itself ok and official carrying out pre-check for existing defects very helpful. "
SOUTHAMPTON, GB - Reviewed by CATHERINE - 08 June 2017
" I emailed auto europe to request a refund for the payment which had been deducted from my credit card as the service which I had purchase was not available on Saturday 3rd June - the car offered by Easement had a fault in the seatbelt in the back seat, I was travelling with small children, Easement did not have any other car available therefore therefore I had to go and rent a car from another service provider. I did not receive a satisfactory response from Autoeuropa so I have now contacted my credit card provider and the European Consumer Centre to make an official complaint. I will never use Autoeurope again unless I immediately receive a full refund for the car hire which did not exist. the reference number {2017/06/05-12885962 "
" Appalling service. When I arrived at the airport I called the Easirent office and the manager said there was no car available. After some time, he called to say they had a car and eventually sent a shuttle to collect us from the airport. We then discovered that one of the seatbelts in the back seat was not working properly. I was travelling with my husband and two young children, therefore needed two functioning back seats. The manager said that was the only car they had available. Clearly I asked her to inform Autoeurope about the fact that Easirent could not provide the service for which I had already paid. I do not know if she did inform Autoeurope. But I will never use easement or Autoeurope again unless I receive a full refund. "
BRISTOL, GB - Reviewed by DANIEL - 07 June 2017
" We missed out flight due to a major accident and whereas Alamo would have given us a new rental from a different airport we had to make our way to Bristol airport to collect the car. Not at all helpful. Buyer beware. "
" Very helpful people. I wish Auto Europe's policies were as good. "
SOUTHAMPTON, GB - Reviewed by EAMONN - 07 June 2017
" AutoEurope was OK. Website very slow for searches. But EasiRent was awful. "
" Didn't get the car I booked. Very slow check-in process. Tried to re-sell me insurance I had already bought. "
MANCHESTER, GB - Reviewed by GREGORY - 07 June 2017
" Polite, friendly, courteous and professional. That describes my experience of the Enterprise team at Manchester airport. A great welcome, with a professional approach, clear information on the hire contract and most helpful with my requested upgrade to an automatic. The staff, in particular the young lady, Nygasse (that was her name but I'm not sure about the spelling) were fantastic. The girl who took the return was also friendly and efficient. The quality and cleanliness of the vehicle was excellent. I would not hesitate to recommend renting with Alamo/Enterprise at Manchester airport. "
BIRMINGHAM, GB - Reviewed by MATTHEW - 07 June 2017
" Auto Europe always good. Good price and when I have required to contact them (not on this occasion) customer service is excellent "
" Check out of car was delayed as desk was empty on arrival. Representative arrived without apology and proceeded to provide car with poor attitude. Represent tried to sell an upgrade. When refused was given a Renault capture, which I later realised was B group despite reservation for C grade car. Drop off was smooth, but attendant was not interested in my comments re. wrong class of car. Car met needs and it was pooring with rain so didn't pursue further, but not a great experience. Last with Hertz experience was much better. "
BIRMINGHAM, GB - Reviewed by MICHAEL - 04 June 2017
MANCHESTER, GB - Reviewed by MAEVE - 02 June 2017
" Very Disappointed 😔 we got a defective car tried to contact company with no success staff not helpful we ended up getting taxi s "
NEWQUAY, GB - Reviewed by CATHERINE - 01 June 2017
" very helpful "
" Hertz put through ?472.61 against my credit card, on top of ?156.70 already paid on line to auto Europe, despite the car being undamaged and without an explanation. When I finally got through to customer service to make a complaint I was told it would take 3 weeks to process and then I was put through to the Hertz Newquay desk where the call was disconnected at their end. Great Customer Service NOT!!! "
BIRMINGHAM, GB - Reviewed by JAMES - 31 May 2017
LONDON, GB - Reviewed by CAITRIONA - 30 May 2017
" The Joppa Bus information provided on booking form was incorrect. It gave the wrong Bus # for Easirent which delayed us about 45 minutes. "
" Staff were Efficient and friendly, would definitely choose Easirent in future "
MANCHESTER, GB - Reviewed by PATRICK J - 28 May 2017
EDINBURGH, GB - Reviewed by NOEL - 24 May 2017
" Hertz counter employees were dreadfully slow, taking on average 10 minutes to serve each client ... They were very focused on trying to sell extra insurances etc rather than clearing the long queue that was building up. "
SOUTHAMPTON, GB - Reviewed by CIARA - 23 May 2017
SOUTHAMPTON, GB - Reviewed by DENIS - 17 May 2017
" Great service, 3rd time using your service, i will use again. "
" I was met by a very friendly and helpful customer service person, excellent attitude. At the car pick up the attitude changed. I was given a car with a GPS, great. I asked could I be shown how it worked. I was abruptly told as i had not paid for the GPS the agent did not have to show me how it worked. I was stunned and could not believe what i had heard. I have had good experiences with Alamo in the past and i am taking that as individual rudeness or bad training.. I'd be delighted to get feedback.. Thank you.. Denis "
LONDON, GB - Reviewed by PATRICIA - 17 May 2017
MANCHESTER, GB - Reviewed by ANN - 17 May 2017
" didnt really have any great dealings with them so cannot comment. The car was hired from Hertz "
" Was ungraded because we asked for GPS - was not given the choice of this. GPS had no sound and because we didnt ring them to report it they refused to take anything off the final bill. Was charged exorbitant fees for the GPS and Insurance per day - the car hire cost us more than the flights and hotel put together. Staff were not very helpful - "they were the rules, we cannot do anything about it". I would certainly advise anyone looking to book a car to keep away from Hertz. We will not be dealing with them ever again and will not recommend them to anyone else. Very disappointing experience - we were very upset and disappointed. "
LONDON, GB - Reviewed by SANDRA - 16 May 2017
NEWQUAY, GB - Reviewed by PAUL - 15 May 2017
" Very efficient and friendly service "
" As above "
LONDON, GB - Reviewed by BRIAN - 14 May 2017
" long delay at check in, short of staff three in queue me last took an hour missed appointment not happy "
EAST MIDLANDS, GB - Reviewed by KASEM - 13 May 2017
LONDON, GB - Reviewed by FIONNUALA - 11 May 2017
" I did not get a car from your company. When we arrived to collect the car I did not know where to go. I ended up having to hire a car. My experience was anything but trouble free. I had no reference number. The information on the left of this page WAS NOT GIVEN TO ME. As I was traveling to a family funeral, I found the whole experience VERY STRESSFUL. I would like a FULL REFUND. I AM SO DISSATISFIED with your company. I have friends go to London next week and I told then NEVER go with your company. All I can say is the whole experience was a shambles. Not even the person we contacted could help us out. Dreadful experience. "
" I know nothing about this company. Was this the company I was to get my rental car from ? I didn't know where they were. When we got to the car village in Stanstad no one had our booking. As I said before I had no information as to the car hire company, where to get the shuttle from etc. I was very very disappointed with the whole experience and WILL NEVER USE AUTO EUROPE AGAIN. "
LONDON, GB - Reviewed by NEIL - 10 May 2017
EDINBURGH, GB - Reviewed by JOHN - 09 May 2017
EAST MIDLANDS, GB - Reviewed by RONALD - 09 May 2017
" Not bad as rental goes I would prefer if the full cover was sorted at the time of booking the car So when I turned up just pick up and go Just a thought Thank you "
LEEDS, GB - Reviewed by VINCENT - 09 May 2017
LONDON, GB - Reviewed by DENIS - 08 May 2017
" as always, outstanding service and friendly staff. I made a mistake with my booking and they helped immediately. Cannot speak highly enough from service from Lisbon call center. "
" Staff i(1) in office was great and very friendly. only 1 person there so service a little slow. The bus only came every 45 mins and that is too long. Unless you tell the bus driver you are picking up a car they will charge £3 per person. If you have booking slip no charge. this should be noted on booking confirmation. "
LONDON, GB - Reviewed by RICHARD - 04 May 2017
" Found my experience with your company nothing short of a dreadful, upon arrival at Heathrow, we waited 40 mins for transfer, I contacted you company on two occasions and was advised its nothing to do with them, I tried to ask how far away the collection point was, as I and the person hung up on me twice. I found the setup shocking, firstly queuing in the wrong section only to be told it was upstairs, seemed as if there was no structure. The agent only had one goal was to sell me the most complicated insurance, advised that I'd had to leave a deposit of ?1250 if I did not take it out. No where on your site does it state same. The baby seat was filthy, I complained and told that we have not been charged for it, which is not true. Shocking "
" We ordered the seat and paid 10£ per day, we are highly dissatisfied, the car was not clean either, a half hearted effort to clean it at best. Given our experience we brought the car back early, the place was hectic. I've hired cars all over the world and never seen anything like this, I feel your companies only plan was to take as much money off me as possible. The staff were not helpful, I felt that given the position I was put in I had no choice but take the 88£ insurance as it looked that If Id paid the deposit I'd never see my £1250 again. Have to say the experience was the worst I ever had with a company. Car seat was horrible, we have photos to prove it also. Your agents advised its the only one they had. "
ABERDEEN, GB - Reviewed by JOHN - 03 May 2017
LONDON, GB - Reviewed by ANN - 03 May 2017
" Very happy with advice given by staff member regarding having to change my rental in Pisa even though it did cost me more than the original booking. "
" too long a wait for shuttle, 1,250 deposit which left it impossible for me to rent again 5 hours later in Italy. called auto europe to change booking in Pisa to no excess rental. "
LONDON, GB - Reviewed by ADAM - 02 May 2017
" Got there the next day to find my car was not available lost all money. "
" Got there the next day to find my car was not available. "
LONDON, GB - Reviewed by JOHN - 02 May 2017
BRISTOL, GB - Reviewed by RHODRI - 29 April 2017
GLASGOW, GB - Reviewed by VINCENT - 28 April 2017
LUTON, GB - Reviewed by KIERAN - 27 April 2017
" Worst experience ever. Because I did not have ?1600 credit on my credit card I was forced to pay out £16 per day (£48), which they worked out to be greater than ?60, extremely high rate of exchange even allowing for your 3.5% charge. My original bill was ?54 which included super cover so with the extra ?60 I was forced to pay out, my quote more than doubled. "
" £1250 deposit is not greater than ?1600 and £48 is not greater than ?60. "
HOLYHEAD, GB - Reviewed by HOWARD - 26 April 2017
" It was not clear if the 48 hr cancellation notice was by date or time. I had to call the auto europe desk to have this explained to me. It is by the time so that is good. The cost per extra driver is quite expensive. We often hire cars in France and it is free to add an extra driver. "
" Lady at the desk was very helpful and we were quickly on our way. It would be better if the Hertz desk was open later to co incide with the late arrival of the evening ferry from Dublin.We would have preffered to come the night before arriving at midnight ( from Dublin ) but the office closes at 5 pm. It would give us an extra full day in Wales.But we had to travel on the morning ferry.The car did not have a handbook and we had difficulty trying to open the petrol cap to fill up on way to ferry. Is there a chance to have a handbook in each hired car? "
LONDON, GB - Reviewed by MARY - 24 April 2017
" Not having a mid size SUV as booked I was offered a Land Cruiser which is probably the category above and definetly an extra large SUV. Not feeling comfortable to drive such a large vehicle on rural English roads I requested an alternative. There were no Mid size SUVs so I accepted a mid size Toyota car which was fine and the lady was very efficient about the change, not holding us up at all. However I'm sure it should be cheaper than the Volvo XC60 (or similar) category booked and paid for?? "
EAST MIDLANDS, GB - Reviewed by WENDY - 21 April 2017
" The staff could not be faulted. They were friendly and helpful when we picked up and dropped off. "
BRISTOL, GB - Reviewed by DENIS - 20 April 2017
" First time using this company, will use again. "
" Apart from being further away from the main hub of other car rental company's and perhaps needing more signage to direct customers this company was outstanding. We were greeted by Reuben ( manager??) who could not have been more helpful and even gave us an upgrade and some tourist information. Reuben was out first starting point and set the day off 100% on a positive note. "
BRISTOL, GB - Reviewed by DEREK - 19 April 2017
LIVERPOOL, GB - Reviewed by BRIAN - 19 April 2017
BIRMINGHAM, GB - Reviewed by BRIAN - 16 April 2017
" Great, easy to use service. The price was excellent. Very happy. I would use Auto Europe again and would absolutely recommend. Thank you. "
" Excellent, lovely team of people, we were looked after by Nyla and Sam, both lovely ladies who made the experience very positive and pleasant. The car was perfect, but really its the experience with the team that makes for a happy customer, which I am. Thank you very much. 5 stars! "
LEEDS, GB - Reviewed by AIDAN - 13 April 2017
BRISTOL, GB - Reviewed by DANIELA - 12 April 2017
" I was so happy I was able to take your cheap super cover insurance and free mileage from you, as the Interent sales person hassled all the customers before me about insurance and free mailage supplements and car upgradings etc. with me it was quick and straight forward when I had bought everything through you. "
" It was a bit of a wait as the Interrent sales person was pushing so many extras on all the other clients, and all the customers seemed very bewildered . With me ha said nothing which was great as I told him Imhad bought all through Autoeurope and did not want any extras. Very quick with me, thank God. My car was nice but the engine noise was very high. It wanted me to be in 5th gear already at 45 miles and the revs doing 70 miles was 3,5. They told me afterwords that it might have been on baby mode. "
MANCHESTER, GB - Reviewed by PAUL - 12 April 2017
" Very good cancellation policy good prices and easy booking "
" Excellent cars spotlessly clean and good staff "
LUTON, GB - Reviewed by TOM - 11 April 2017
" While the online booking experience was perfectly fine when I arrived at Interrent to pick up my vehicle I was told that becasue I was a couple of hours later than my booking time (I arrived at approximately 12.15 pm rather than 10.00am) that my choice of car size was no longer available so I had to pay extra for a larger vehicle. The explaination of the various extra charges (which amounted to 24 Stg) was very convulted and unclear but we needed a car so agreed to pay. I would be grateful if you could clarify where in your policies it is acceptable for the rental company to lease a pre-booked vehicle size to another customer and then force the original customer to pay extra for a larger vehicle they had no wish for and didn't book? "
" See above - had to pay extra because Interrent no longer had the car size available - why is that the customers fault - I had pre-booked nad paid for that size car - surely it should be reserved for the duration of my booking and I can collect at any point within that timeframe? If not please indicate where this is outlined in your policies? "
MANCHESTER, GB - Reviewed by NEIL - 11 April 2017
GLASGOW, GB - Reviewed by COLIN - 09 April 2017
" HI I have tried over the phone and through email to cancel this car hire. As I mentioned in both email and on the phone, due to issues with car and the sat nav, I cancelled the hire with hertz on Wednesdsay the 5th. I have yet to receive a refund from you. "
" I really hated my experience 1. Nat nav did not work. 2. Car handbreak locked up and emergency breakdown assistance was required. 3. AA had trouble finding us and we had to wait for 2 hours. 4, On the website, it was listed that I would get a Ford Foucs like car instead I got a Vaxhall mukka. This is an SUV. "
BRISTOL, GB - Reviewed by RHODRI - 08 April 2017
" Great prices but it took over 20 minutes to collect and return the car after I had arrives at their off site office. But still great vfm "
LONDON, GB - Reviewed by PATRICK - 05 April 2017
" Too far from the airport and the bus is too irregular. Deposit level is very high for UK. "
BRADFORD, GB - Reviewed by BEATRICE - 05 April 2017
" Great value so long as customers use their own insurance to cover excess charges. Otherwise if bought from Alamo it can cost more than the car rental! "
" What does ENT mean? "
MANCHESTER, GB - Reviewed by SUSAN - 04 April 2017
" The car was in very poor repair with multiple scrapes & dings & the engine management eating light came on during our trip. I wouldn't have viewed the car as being suitable for hire. "
" The damage report on the car only had 5 damage reports listed. I had to list the ADDITIONAL 11 damages that were obvious to the wheels & bodywork. It appeared that we were being setup to take the fall for other people's driving errors because we wouldn't take out the additional insurance cover. "
BIRMINGHAM, GB - Reviewed by THOMAS - 03 April 2017
" Excellent service as usual "
MANCHESTER, GB - Reviewed by JOE - 30 March 2017
" Clearer instructions about what paperwork required to exit barrier would be more convenient. "
BIRMINGHAM, GB - Reviewed by TONY - 28 March 2017
" Very unhelpful to deal with "
" Didn't even get to Easirent as had to cancel booking and have not yet been refunded by Auto Europe "
EDINBURGH, GB - Reviewed by JOHN - 28 March 2017
CARDIFF, GB - Reviewed by SHEILA - 28 March 2017
BRISTOL, GB - Reviewed by GREGORY - 25 March 2017
" Very good service. Friendly and not too pushy with additional add ons "
BRISTOL, GB - Reviewed by SIMON - 24 March 2017
" Everything was smooth with the hire car pick up and drop off but unfortunately the vehicle smelt strongly of smoke. "
EAST MIDLANDS, GB - Reviewed by PAUL - 23 March 2017
" Not happy about additional insurance with one party & if damage to vehicle, the hire firm seek compensation from me & i have to seek it from the insurance company. "
" Hertz had advance notice that 12+ parties were going to hire from them at EMA last Wednesday 22nd inst. They had only one clerk to process us & I waited 1.25 hours to receive clearance to pick up car. My trip was a day return from Ireland & it was hugely inconvenient & embarrassing to me from a business perspective. I never had time to have a decent meal due to the hopeless management standard at Hertz. One man from Ireland forfeited his hire & hired from another firm in order to be in time for a funeral. It took him 3 minutes! Hertz had a special deal on offer that day that proved very expensive due to the stress & inconvenience caused to the customers hiring the cars. Unlike most retail businesses; Hertz knew in advance they would be busy "
LEEDS, GB - Reviewed by ANTHONY - 22 March 2017
CARDIFF, GB - Reviewed by ANTHONY - 22 March 2017
LONDON, GB - Reviewed by SHAMIR - 22 March 2017
" They charged me for mileage that I didn't do and they gave me a dirty car which was an upgrade! Now I have to chase up customer service to get anything done. "
BIRMINGHAM, GB - Reviewed by PAUL - 18 March 2017
" Easy to deal with. Well done !! "
" Fantastic service throughout. Well done !! "
LONDON, GB - Reviewed by RORY - 17 March 2017
" I was given a Kia and when I asked for a different car or possible upgrade suggesting a VW or an Audi I was told there was no Audis or VWs available. However, when I was driving out of the yard I saw at least one Audi (an A3 I think) in a Hertz bay. I use Hertz typically when I hire cars and I was basically told a lie. Not impressed at all! "
LONDON, GB - Reviewed by WILSON - 16 March 2017
" Opted for a small for single person. Got a brand new Ford Fiesta. Being outside the airport customers need to allow ample time to collet and return car. The rental itself was excellent with prompt attention as you arrive without ant wait or delay. "
SOUTHAMPTON, GB - Reviewed by DANIELA - 15 March 2017
" I have always been very happy with autoeurope. This time I got a hertz car and was upgraded. Had a fantastic new car, only 8 miles on the clock. Happy I took the super cover from Autoeurope. All went well and smooth. Had a fab trip, thanks "
" Same as above, got a fantastic new Volvo automatic with only 8 miles on the clock, a dream to drive. Unfortunately I did not drive it that much as my daughter had a car and I travelled a lot with her. But all was smooth and friendly and quick. Very good! Thanks "
BIRMINGHAM, GB - Reviewed by BRIAN - 15 March 2017
" Offered choice of cars. Took car with only 165 miles on the clock which was fully loaded. Delighted "
MANCHESTER, GB - Reviewed by ANDREW - 14 March 2017
" Very happy with autoeurope. Value for money and very efficient. I would definately use again and would recommend family and friends also "
" I could not rent the car from hertz as they would not accept the paper part of my license and my passport for id. They stated that i needed my photo card license. I hold a full northern ireland license and the paper part is valid in the uk. A simple check on a dva computer would have told them as much. I ended up having to rent a car from eurocar for £130 as hertz would not accept my id "
LONDON, GB - Reviewed by PETER - 14 March 2017
" Slow on checkout and check in, system down so no receipt available. Bus transfer efficient. Disappointed with car, I booked midsize and got Volvo v40, no bigger than a focus and a microscopic boot "
LONDON, GB - Reviewed by PATRICK - 13 March 2017
" Excellent service and value "
BIRMINGHAM, GB - Reviewed by KEVIN - 12 March 2017
" Exceptionally friendly and helpful staff, car was very good and the hire ran very smoothly. "
LONDON, GB - Reviewed by PAUL - 10 March 2017
" I've used Auto Europe quite a lot and generally had a good deal from them. I have occasionally found discrepancies between the service described by AE and what I actually got from the car hire company, not sure whose fault that is. "
" The car was fine and the staff were friendly and helpful. The car, as hired, had limited mileage of 90 miles per day, extras charged at 20p/mile. I did not think it would be a problem, but when I collected the car I was told the actual cost was 24p/mile plus a hefty £50 "admin fee". I was offered to switch to unlimited mileage, but that would have put the cost up to what everyone else charged, so it would have been easier to stick with a big company. The starting mileage wasn't recorded anywhere on the documentation either, but should have been given cost implication of going over. No opportunity given to look around and check for dents either (not a single scratch recorded on the document I was given, but there were a few). "
BRISTOL, GB - Reviewed by RHODRI - 10 March 2017
" on this occasion the car wasn't full with petrol. I prefer to receive and redeliver the car FULL to avoid debates about where the needle should be. I also think easirent's [policy of insisting that you fill up in 1 of the 2 nearest garages is draconian. This policy potentially treats all ts customers as cheats, which obviously isn't the case! That said, the rent was great value for money and their staff are as polite and pleasant as can be! "
LIVERPOOL, GB - Reviewed by BYRON - 08 March 2017
BIRMINGHAM, GB - Reviewed by DONAGH - 07 March 2017
" Great experience....got a free upgrade from a Ford Focus type to a Merc C220 Auto....very nice lady on the desk.. "
LONDON, GB - Reviewed by JACQUELINE - 06 March 2017
BRISTOL, GB - Reviewed by SIMON JAMES - 02 March 2017
" Great value "
" Very impressed. The representative was helpful at the desk and we were upgraded to a new, larger car. "
LONDON, GB - Reviewed by THOMAS MARK - 26 February 2017
" Process went very well from start to finish "
" Very pleasant helpful staff "
BRISTOL, GB - Reviewed by DENISE - 25 February 2017
BRISTOL, GB - Reviewed by GARRETT - 24 February 2017
LONDON, GB - Reviewed by LAWRENCE - 15 February 2017
EDINBURGH, GB - Reviewed by JOHN - 13 February 2017
" Staff were fine to deal with but I was obliged to pay an extra charge which was more than the actual rental and I have put in a query about this. "
BRISTOL, GB - Reviewed by DANIELA - 09 February 2017
" All went very smooth. Except to find the rental Office was difficult. I was never told by Auto europé that i could gave taken the AirPort bus to the Office. This Office is not where all the other car rental offices are. It is a long walk if u have heavy suitcases. "
" Enterprise was very friendly and fast. The car was very good. I found them efficient. Maybe I should have booked direct with them. They told me they would have given me clear instructions where there office was. But I usually always book with autoeurope because they are the cheapest and I have always been satisfied with them. "
BRISTOL, GB - Reviewed by RHODRI - 09 February 2017
" when booking I was not aware that easirent wanted UK address confirmation and for you to fill up the car at one of two petrol stations near near their office, both rather draconian measures of which renters should be made aware before booking with easirent. Other than that, great VFM. "
GLASGOW, GB - Reviewed by TONY - 07 February 2017
" . Excellent "
" My overall view is one of satisfaction, but I was not happy with the built in sat NAV in the Hyundai i40. I can confirm that Enterprise agreed to refund the cost of the sat NAV which in my opinion was the correct thing to do. Their staff were very good. "
LEEDS, GB - Reviewed by ANTHONY - 05 February 2017
BIRMINGHAM, GB - Reviewed by ANTHONY - 02 February 2017
" David was very helpful "
BRISTOL, GB - Reviewed by RHODRI - 28 January 2017
BIRMINGHAM, GB - Reviewed by STEPHEN - 19 January 2017
" Great service. Your representative Tam at Alamo/Enterprise worth his weight in gold !!! So kind on a wet winters night. Thanks again "
" Great service from your representative Tam. Very helpful "
NEWCASTLE, GB - Reviewed by LEONARD - 13 January 2017
" I would like to have got a closing statement/invoice , by email, as I returned the car after the return office was closed. I was told on collecting the car that this would be the case. Otherwise I could not fault the service "
MANCHESTER, GB - Reviewed by DANIEL - 11 January 2017
BRISTOL, GB - Reviewed by SIMON - 10 January 2017
LIVERPOOL, GB - Reviewed by NOEL - 09 January 2017
" Great service at a great price "
" Usual easy booking process at a great price "
MANCHESTER, GB - Reviewed by JASON - 09 January 2017
BRISTOL, GB - Reviewed by MIRIAM - 07 January 2017
BIRMINGHAM, GB - Reviewed by IRENE - 04 January 2017
MANCHESTER, GB - Reviewed by WILLIAM - 04 January 2017
" Good value and convenient linked us up with a good supplier "
" Nice polite and efficient staff will use them again "
BIRMINGHAM, GB - Reviewed by MICHAEL - 03 January 2017
" ive booked with you before and it was good, "
" I had to wait in a queue for 1 hour til I got to the desk ,,the car I got I don't think it was a intermediate what I booked,, I got a fait 500x ,,,, , the car was under full in fuel ,,,,,I left it back full as I usally do ,,,,they charged a 250 pound depoist ,,which cost 305 euro to my card which I hasn't gone back to my card yet yet "
MANCHESTER, GB - Reviewed by SIMON - 03 January 2017
BIRMINGHAM, GB - Reviewed by JOHN - 03 January 2017
BRISTOL, GB - Reviewed by CONOR - 01 January 2017
LONDON, GB - Reviewed by DAVID - 30 December 2016
" Excellent service, staff very helpful "
LONDON, GB - Reviewed by REMY - 28 December 2016
" The sales representative offered an upgrade for £5 per day, which we agreed to, before finding out - once it was too late - this figure did not include VAT. This sort of behaviour is unprofessional and should not be tolerated. On top of this, the vehicle was poorly identified and nowhere did it show at the glance of an eye if the vehicle was petrol or diesel, which caused me several minutes of looking around when refuelling the vehicle. Going forward, I will avoid Interrent as much as I can. Not a pleasant experience. "
BIRMINGHAM, GB - Reviewed by MARK - 28 December 2016
" When we dropped the car back to Liverpool the man receiving the car said that there was an sd card missing. I told him we were not given such a card and therefore I should not have to sign that it was missing , if I was not given it in the first place. Apart from that incident all went well. "
EDINBURGH, GB - Reviewed by RADU - 28 December 2016
" Great service "
" Great service "
GLASGOW, GB - Reviewed by KENNETH - 20 December 2016
" Excellent customer service. The chap at the desk and at pick up had a great manner about them. "
BIRMINGHAM, GB - Reviewed by NOEL - 20 December 2016
BIRMINGHAM, GB - Reviewed by FRED - 20 December 2016
" While I am more than happy with Auto Europe as a company, ( evidenced by my booking history over the previous 12 or 13 months) There was a major hold up at Interrent for my recent collection and return due mainly to a lack of staff , my rental not prepared till after I arrived and no staff to accept the return vehicle for inspection. I would not use Interrent at Birmingham in the future. This in no way is a reflection on the exceptional service I have historically recieved from AutoEurope. Regards Fred Coleman "
EDINBURGH, GB - Reviewed by BRENDAN - 19 December 2016
SOUTHAMPTON, GB - Reviewed by LAUREN - 17 December 2016
" Car was booked for 10am but was not available until almost 11am "
BRISTOL, GB - Reviewed by RHODRI - 16 December 2016
" Inter rent charged for items for which I had already paid despite the fact that I told them so. "
BIRMINGHAM, GB - Reviewed by PETER - 16 December 2016
" Hired from Birmingham Airport, no queues, pleasant well trained staff, new cars, no issues on return, no complaints! Tip though, fill up well before you hit the airport on return, there is only one petrol station close by which is IMPOSSIBLE to get to unless you know the area. "
LONDON, GB - Reviewed by PATRICK - 14 December 2016
" No one at interment desk. Europcar desk not overly helpful. No personal contact in locating car or inspecting vehicle. Vehicle stank of cigarette and cigar smells. Also no wate for wiper blades. Called to complain, no answers. Emailed complaint no reply. Emailed completely "
LONDON, GB - Reviewed by GRAHAM - 14 December 2016
MANCHESTER, GB - Reviewed by LAWRENCE - 12 December 2016
BRISTOL, GB - Reviewed by GREGORY - 10 December 2016
" easy to book, competitive prices. "
" Easy to book, very friendly and helpful staff at Enterprise Bristol, helped us with every detail. The Enterprise depot was clear and easy to get to from airport arrivals. Could not be better. Such a relief! "
LUTON, GB - Reviewed by BRIGITA - 09 December 2016
" to look after 3 customers took 30min, the staff Leon was the slowest person ever, nothing ready, no paper, no GPS. I was late to my meeting because of that. "
LONDON, GB - Reviewed by PATRICK - 06 December 2016
" Our lives were put in danger as the hire car had a damaged tyre that was known to be defective. The tyre was on the Checkout list so denying that there was a problem was an insult to my intelligence. We were charged full price plus service charge for a new replacement tyre even thought the tyre that failed had had a botched repair, if it's true it was repaired and not just reinflated. We were treated in an extremely agressive, rude and offensive manner by a member of Europcar staff who also dissed his colleagues in the Interrent office. "
" Some employees set out to cheat the customers and turn nasty when challenged. They should be weeded out and sacked. "
LONDON, GB - Reviewed by PETER - 05 December 2016
" Quickly dealt with. No problems of any kind "
EDINBURGH, GB - Reviewed by ROBERT - 05 December 2016
" Great value, great car, absolutely no problems or hassles. Seem to be a part of, or are working with, Eurocar. All in all, a good experience. "
LONDON, GB - Reviewed by ANDRIEJUS - 03 December 2016
" Great website ,easy to find good rental deal...... "
" Brilliant company, friendly staff ,cars in great condition,5 star company ,will come back again..... "
LUTON, GB - Reviewed by SIOBHAN - 02 December 2016
" Good, professional service. "
" Very quick, despite him being the (Chris-the strawberry blonde fella) man being on his own. He's a credit to your company. "
EAST MIDLANDS, GB - Reviewed by JANET - 01 December 2016
LONDON, GB - Reviewed by RICHARD - 30 November 2016
" The instructions that came with my voucher asked me to ring on arrival at Gatwick airport. The number was out of service. It also said to go to bus stop 10. This is the stop for courtisy buses to hotels. It contradicted other instructios to find Interrent offices. Please sort this out. "
" Pleasent service, good car, good price, no complaints "
LONDON, GB - Reviewed by MARGARET - 29 November 2016
" Very competitive rates and easy to book online "
" We dealt with Enterprise very good experience no hidden charges "
LONDON, GB - Reviewed by CHINWE - 28 November 2016
BRISTOL, GB - Reviewed by RHODRI - 25 November 2016
" when I collected the car I was advised each mile over 90 per day would be charged at 20p.I advised that my rental agreement with autoeurope.ie was unlimited mileage which they seemed to accept. Let's see if I'm charged the excess, which will amount to circa £12. If so, I'll get back to you! "
EAST MIDLANDS, GB - Reviewed by JOHN - 24 November 2016
" Always an easy proccess "
LUTON, GB - Reviewed by PETER - 23 November 2016
LONDON, GB - Reviewed by COLIN - 23 November 2016
LEEDS, GB - Reviewed by MICHAEL - 23 November 2016
" Very impressed with the friendliness and helpfulness of the staff at Leeds. Could not have had a better experience. "
LUTON, GB - Reviewed by GERARD - 22 November 2016
" Excellent customer service from Michael "
LONDON, GB - Reviewed by CHARLES - 22 November 2016
" limited distance agreement not the same as booking with auto Europe. Watch out! "
BRISTOL, GB - Reviewed by ROSEMARY - 22 November 2016
" Be very helpful to put in note to get the long term car park bus, on arrival at Bristol, to get to the office for Enterprise as we walked to incorrect office first and then had walk up to correct one. Not a very long walk but may have been if elderly or with children. "
" could not compliment the staff highly enough very friendly "
LONDON, GB - Reviewed by EAMONN - 20 November 2016
NEWQUAY, GB - Reviewed by PETER - 20 November 2016
" excellent natural and friendly approach by staff. very 'uncommercial' with the genuine feeling you are being looked after....not the norm in todays world! "
" I dont know what Keddy is? "
LIVERPOOL, GB - Reviewed by IAN - 18 November 2016
" Very easy to book "
" Very friendly customer care "
LIVERPOOL, GB - Reviewed by ANN - 18 November 2016
" Hertz did not have anyone in the parking lot when I rented the car to check over it and again when I returned it. I left the car back in the parking area and returned the keys. The person at the Hertz desk said someone would check it later that day .I do not think that is good enough as anyone can recerse into the car or damage it after I returned . As a result I will not use Hertz in the future. "
" They do not have anyone at the parking lot to check over the car before one departs the car park or on the return to check for damages.Not good enough.I will not use them agai for this reason. "
LONDON, GB - Reviewed by NIALL - 17 November 2016
LONDON, GB - Reviewed by BRENDAN - 16 November 2016
" A good, trouble free transaction. "
" A good, trouble free transaction. "
LUTON, GB - Reviewed by STEPHEN - 16 November 2016
" I arrived early (I was a walk-in customer) and the car wasn't ready. The staff allowed me to leave my luggage with them while I returned to the airport for something to eat. On my return, the vehicle was ready. Good service. "
EDINBURGH, GB - Reviewed by EDWARD J - 15 November 2016
LEEDS, GB - Reviewed by THOMAS - 11 November 2016
" Awful experience. Terms and conditions not clear at time of booking, just sent as a lengthy attachment. Was unable to pick up car at destination due to having a different card for payment. Hertz totally inflexible. No resolution offered by auto Europe who said tough look, you didn't read the small print. No refund, no car, very unhappy. I booked a car with enterprise in the next booth who were extremely helpful and accommodating and did not insist on the inflexible non sensical conditions imposed by auto Europe and Hertz. They also matched your rate exactly despite the fact that I would have had to pay more had I booked with them on the day. I will never book with either auto Europe or Hertz again. "
" While staff were patient they were completely unable to help me resolve the situation and totally inflexible in relation to the stated conditions which were not prominent at time of booking. They also made it difficult for me by saying that I didn't book with them and they refused to take responsibility for the agent conditions. This third party arrangement is totally unsatisfactory from a customer point of view. I won't book with auto Europe or Hertz again "
BIRMINGHAM, GB - Reviewed by NIKOLAY - 11 November 2016
" The car I've got was nearly new. Very happy with everything overall "
SOUTHAMPTON, GB - Reviewed by GERARD - 09 November 2016
" Reasonable efficiency in terms of time taken to process collection but not busy at the time. Your handler could have been more friendly and failed to advise fuel type of rental and not marking on fuel cap or elsewhere to clarify. Neither was there a manual in the car. "
" Reduce pick-up time by obtaining required detail on line in advance. EG. Driving Licence, Insurance Excess Waiver etc. "
LONDON, GB - Reviewed by DERMOT - 09 November 2016
" see Voucher Number EU11551321-1 "
" see above "
BIRMINGHAM, GB - Reviewed by ROSE - 08 November 2016
" Great small car just what I asked for "
EDINBURGH, GB - Reviewed by JOHN - 08 November 2016
LEEDS, GB - Reviewed by SINA MIRIAM - 08 November 2016
" All went well and effortless. "
" The service at the airport during pick up was friendly and fast. The car that I got looked good but wasn't in the best state. After 10 miles, the urea light suggested that something was wrong and another 5 miles later, the warning light suggested I had 4 deflated tyres. I thought - well things go wrong... But when I returned the car, the guys told me that was a known issue which I find not acceptable. At least, one could have told me, but moreover that should be fixed! "
GLASGOW, GB - Reviewed by CHARLES ANTONY - 06 November 2016
" The car was quite damaged and the windows were dirty on the inside. "
MANCHESTER, GB - Reviewed by MARIA - 05 November 2016
" when I got to Manchester airport I realized I had forgotten my drivers licence and called the number on the print off i had with my voucher number on. It said to call this number when i arrived at airport. After several attempts to get through I gave up. As a result I did not go to the car collection as I did not know if I would get back to the airport and if I would have been given a car as I only had my passport. "
" No help provided at airport. "
LONDON, GB - Reviewed by VINCENT - 04 November 2016
BIRMINGHAM, GB - Reviewed by SUZANNE - 04 November 2016
" Very good service before and after hire. "
BIRMINGHAM, GB - Reviewed by MICHAEL - 04 November 2016
BIRMINGHAM, GB - Reviewed by PAUL - 02 November 2016
" Very happy with the service I received ,I will use hertz again ,thanks. "
BRISTOL, GB - Reviewed by PADDY - 01 November 2016
" Great Service - will recommend "
MANCHESTER, GB - Reviewed by CHRISTINA - 01 November 2016
EAST MIDLANDS, GB - Reviewed by PATRICK - 29 October 2016
LONDON, GB - Reviewed by RAYMOND - 28 October 2016
" Excellent service from your personnel at your depot at Stansted "
" Excellent staff. "
EAST MIDLANDS, GB - Reviewed by TOM - 28 October 2016
" A good website and easy to follow. "
" A bit slow buy okay overall. "
EDINBURGH, GB - Reviewed by JAMES - 25 October 2016
" A little extra time could have been spent on the use of the GPS. It took awhile but was able to figure it out with some frustration. "
" good clean vehicle Would like to know what happened to my Hertz account, know it has been a while since my last rental but I thought that computers never lost anyones name. "
LONDON, GB - Reviewed by GARY - 25 October 2016
" I bought what I thought was full insurance as it was the most expensive insurance add on online before I got there but when I arrived there I had to pay extra on top of what I paid online for the cover "
LONDON, GB - Reviewed by BRIAN - 24 October 2016
" Very easy to book, easy cancellation if needed and good pricing. "
" Great service from the Enterprise Team from transfer bus driver, to team at base. I would happily recommend them "
LUTON, GB - Reviewed by MARTIN - 24 October 2016
" Very efficient and value for money.. Thank you I'll certainly use your company again !!! "
" Excellent staff @ Luton Airport.. The young lady I dealt with was very professional as well as charming & Beautiful 😀 Helped in our trip to get off to a wonderful start & she was also there on our return.. Brilliant 👍 Martin H Ireland "
LONDON, GB - Reviewed by DERMOT - 22 October 2016
GLASGOW, GB - Reviewed by ALAN - 21 October 2016
EAST MIDLANDS, GB - Reviewed by HUBERT - 20 October 2016
" 1.I object to having a deposit deducted from my credit card. In other auto europe bookings the number of the credit card is held but no payment is made. 2. if a deposit is held it should be in the same currency as the booking.ie euro in this case. "
BIRMINGHAM, GB - Reviewed by ZIVKO - 20 October 2016
LIVERPOOL, GB - Reviewed by JOHN - 19 October 2016
" Good to deal with reasonable price "
" I had no issues , but I was concerned they may use sharp practices regarding minor car damage have researched the company online!! I made sure to take detailed pictures of vehicle before acceptance. "
LONDON, GB - Reviewed by NIALL - 19 October 2016
LONDON, GB - Reviewed by SEAMUS - 19 October 2016
" I was extremely surprised at the level of friendliness and customer support excellence received. Having been in customer facing roles for the last 20 years it was refreshing to meet nice and honest people to deal with.. The person who met me after my flight spotted the seats were a little dirty and changed the car for me straight away without any prompt from me. "
" I was extremely surprised at the level of friendliness and customer support excellence received. Having been in customer facing roles for the last 20 years it was refreshing to meet nice and honest people to deal with.. The person who met me after my flight spotted the seats were a little dirty and changed the car for me straight away without any prompt from me. "
MANCHESTER, GB - Reviewed by TOM - 19 October 2016
" As usual, a good value car hire. "
" Very helpful, with good clean vehicles. "
LONDON, GB - Reviewed by PATRICK - 17 October 2016
EDINBURGH, GB - Reviewed by ALAN - 15 October 2016
LONDON, GB - Reviewed by ROISIN - 15 October 2016
" Do not think it is acceptable that auto Europe did not advise that interrent have a limited mileage policy before booking. "
LONDON, GB - Reviewed by NOEL - 13 October 2016
" 100 percent in every way lanzarote. Next "
" 100 percent great fast service out and in "
LONDON, GB - Reviewed by JAMES - 13 October 2016
" Although not Auto Europe's fault, I did not pass Interent's electronic ID check. Had to go to Hertz and passed their electronic ID check. Had to get a full refund for the hire. "
" Unfortunately did not pass their electronic ID check, and they were quite unhelpful in providing other options. Had to go to Hertz and they were seemless in comparison. "
LONDON, GB - Reviewed by JASENKA - 12 October 2016
" Excellent staff - polite, understanding, top class! "
BRISTOL, GB - Reviewed by JOHN - 11 October 2016
" I am disapointed with auto europe, I booked my car rental with you as unlimited mileage was included in the deal,subsequently interrent Bristol charged my credit card £26 for mileage. I have contacted both auto europe and interrent by e-mail,sending all information required but alas after six weeks, no reply and no satisfaction. I have used auto-europe on several occasions and never had an issue but you should not offer a service you won't deliver on and stand over. "
" Not very happy with Interrent, service not great , excess very high and rental agreement contradicted my original agreement with auto -europe regarding unlimited mileage "
BIRMINGHAM, GB - Reviewed by DAVID - 11 October 2016
" The service At Birmingham Airport was satisfactory except that the office hours advertised were not the reality! We were lucky to arrive at the Interrent office at 14:30 just as the sole employee was about to lock the door. He said that he should have closed the office at 14:00pm despite the hours advertised on the building as closing at 17:00! He was a little grumpy as he said that he hadn't had a break for several hours. However, he processed our paperwork with speed and charm. He also said that due to staffing problems the office would not be manned on returning the car the following afternoon. We returned th car at 17:00 and the office was closed. We put the keys in the box outside the office. This is a real issue when hiring cars at UK "
GLASGOW, GB - Reviewed by SCOTT - 08 October 2016
" Too long of a wait to collect car and to drop it back. "
" Too long of a wait to collect car and to drop it back. "
CARDIFF, GB - Reviewed by RHODRI - 08 October 2016
SOUTHAMPTON, GB - Reviewed by JOHN - 07 October 2016
" Couldn't be helped, I suppose, but was upgraded to a Jeep Renegade - which was fine by me, but my wife didn't like it! "
LONDON, GB - Reviewed by CHRISTOPHER - 06 October 2016
" I found the staff helpful and polite I would reccomend Auto Europe.l "
LIVERPOOL, GB - Reviewed by DANIELLE - 06 October 2016
CARDIFF, GB - Reviewed by GARETH - 05 October 2016
" As usual no problems. "
" No petrol in 1st car so had to wait for different one. Didn't explain the car would only start if the clutch was engaged. Initially not given a ticket to exit the car park, so had to return to the office to ask how to get out, I thought it could have been number recognition as there was a camera at the exit! Was then given the ticket, no apology for my delay! Car was fine. "
GLASGOW, GB - Reviewed by IOROV - 04 October 2016
BIRMINGHAM, GB - Reviewed by JONATHAN - 02 October 2016
" You haven't replied to my email asking why the hire company did not refund all the deposit onto my credit card. There was an 11.02 euro shortfall "
BRISTOL, GB - Reviewed by JOHN - 01 October 2016
" There is no spare wheel in the car and if you get a puncture you lose your deposit which is a 100 pound or so "
LONDON, GB - Reviewed by VITALII - 30 September 2016
GLASGOW, GB - Reviewed by KATALIN - 27 September 2016
" They are kind people and very good company "
" just perfect "
BIRMINGHAM, GB - Reviewed by JOHN - 27 September 2016
LONDON, GB - Reviewed by GARRY - 25 September 2016
" When we arrived in Gatwick there was 1 person serving at the Hertz desk and about 5 customers queuing? Nearly spent as long in that office as I did on the flight over! Surely they know the volume of cars that they are giving out in given time slots and should ensure that they have adequate staff to cope?! "
ABERDEEN, GB - Reviewed by ANTHONY - 23 September 2016
" it said the car rental was ON SITE. IT is not. "
" lovely to deal with when i finaly got there to collect car "
NEWCASTLE, GB - Reviewed by DEIRDRE - 21 September 2016
" Very competive rates and no hidden costs . "
" Excellent service and very good rates. Only negative was there was no drivers manual in the car. "
BIRMINGHAM, GB - Reviewed by IRENE - 21 September 2016
" Car paperwork told us we had a diesel car however when we opened petrol cap it appeared to be petrol. Nearly had a mishap! "
GLASGOW, GB - Reviewed by DONALD - 21 September 2016
" Booking was completed very easily "
" Service at Hertz was fantastic n Pamela at reception was very courteous and professional. "
LONDON, GB - Reviewed by LIAM - 21 September 2016
" As usual very good "
" One of the better car hire companies I've used. Couldn't fault them. "
EDINBURGH, GB - Reviewed by UNA - 21 September 2016
" Getting the car was easy but admin person providing the car not very helpful. "
BIRMINGHAM, GB - Reviewed by JOHN - 20 September 2016
" nothing to add, "
" nothing to add, "
LONDON, GB - Reviewed by CLARE - 20 September 2016
" Everything went very smoothly from pick up to drop off. The staff were excellent and friendly and the car was great - almost brand new. "
" as above "
EAST MIDLANDS, GB - Reviewed by MARTINA - 20 September 2016
LONDON, GB - Reviewed by DERICK - 15 September 2016
" had an additional charge on my card when i came home with no email about charge or what it was for even though it was a small charge would have been nice for a reason for charge "
LONDON, GB - Reviewed by LORRAINE - 14 September 2016
" Left waiting for over an hour before we were looked after at the hire desk. Car was not what was specified. Got a new model Peugeot, body size was the same as a yaris, not medium sized like Astra or golf. Engine size was 1.6, but car behaved like small car. Not suitable or comfortable for motorway driving. "
LONDON, GB - Reviewed by SHANE - 14 September 2016
" Okay service. Picked up the car easily enough although more information definitely needs to be provided. We were advised not to pay any tolls as we would be issued with an invoice for the tolls and any penalties incurred - which was disappointing and didn't make any sense. We ignored this advise as it seemed ridiculous to wait and proceeded to pay the tolls (£5) within the specified time frame as to avoid having to pay penalties and additional fees. Surely it is best to pay the toll immediately? Also still waiting to receive the deposit amount back - three days after dropping the car back. "
LONDON, GB - Reviewed by PETER - 14 September 2016
" Keddy or Europcar, same thing. Same lousy service, waited an hour at Europcar Heathrow to collect the car, in a room full of angry people. When returning car (on a Monday afternoon) , same experience. One guy checking cars in and at least 10 waiting, left keys as had flight to catch so couldn't get receipt. Don't need this stress. Only plus was that the car was new, 8k miles and no problems. "
EAST MIDLANDS, GB - Reviewed by PETER - 13 September 2016
BRISTOL, GB - Reviewed by MELLA - 13 September 2016
" Selling insurance we didn't need "
BIRMINGHAM, GB - Reviewed by AIFRIC - 11 September 2016
GLASGOW, GB - Reviewed by RICHARD - 09 September 2016
BRISTOL, GB - Reviewed by JEREMY - 08 September 2016
" Delivered what was promised "
" Quick & efficient, no hanging around staff member greeted me by name very impressed :-) "
NEWCASTLE, GB - Reviewed by GARRY - 08 September 2016
" Have used Autoeurope before but will never use them again and will make sure to warn everybody I know not to use them ! "
" Took a ?357.00 deposit for a ?60.00 euro rental ! Kinda spoiled what should have been a cheap weekend away ! Back two days and they are still taking money from my account without explanation and no sign of deposit back! Least personal company I have ever dealt with ! "
LONDON, GB - Reviewed by CONOR - 07 September 2016
SOUTHAMPTON, GB - Reviewed by VIOLET - 07 September 2016
LONDON, GB - Reviewed by CARL - 06 September 2016
" i changed booking for a lower priced car and am still waiting for refund of difference "
" good quick and easy given previous experience with other rental companies "
EAST MIDLANDS, GB - Reviewed by MARY - 06 September 2016
" Upon returning the car there were no vacant bays available and cars were parked everywhere. I had no option other than park in the roadway between bays which I felt made the car vulnerable to damage after I parked it and returned the keys. Advice as to what to do in this situation would be helpful and reassuring. "
" Upon returning the car there were no vacant bays available and cars were parked everywhere. I had no option other than park in the roadway between bays which I felt made the car vulnerable to damage after I parked it and returned the keys. Advice as to what to do in this situation would be helpful and reassuring. "
LONDON, GB - Reviewed by LIAM - 31 August 2016
LONDON, GB - Reviewed by PATRICK - 30 August 2016
" Although I read some poor reviews of Keddy's on-line - and almost cancelled my reservation as a result - I found the team at Gatwick to be very efficient, friendly and helpful. There was no hard sell for additional insurance that I didn't need, no hidden charges and was quickly away in a very new, low mileage car. "
BIRMINGHAM, GB - Reviewed by JANE - 27 August 2016
" Checking out the car was great but when I dropped the car off there was nobody available to check the car in and I was told just to leave the keys on the desk and somebody would check it in later which I was not happy about. "
LONDON, GB - Reviewed by USMAN - 24 August 2016
" I won't suggest easirent "
BIRMINGHAM, GB - Reviewed by ALAN - 24 August 2016
" The website always gives the best comparisons and finds the best prices "
" I received a very pleasant service in Birmingham "
ISLE OF MAN, GB - Reviewed by KATHRYN - 23 August 2016
" So easy to use and good prices and options "
" Very accommodating company. Good quality car. "
LUTON, GB - Reviewed by GRAEME - 23 August 2016
LONDON, GB - Reviewed by ELLEN - 22 August 2016
NEWCASTLE, GB - Reviewed by THOMAS - 21 August 2016
" As always all matters pertaining to this rental handled in professional manner. "
" 2 minor problems.[1] Petrol guage dropped as soon as we pulled out of the airport which led me to believe that tank was not filled up properly.[2] i was for £10 on returning the car as I did not have a receipt from garage where I filled up the car.This new charge was not in place when I rented the car so I knew nothing about it.I did not pay the charge "
EDINBURGH, GB - Reviewed by TONY - 21 August 2016
" Agent was very rude to me. "
LONDON, GB - Reviewed by MARGARET - 20 August 2016
" I was not notified that their office had moved to another hotel a bus journey away and this wasted a huge amount of time before I tracked the ofdice down. Staff in the ofdice were very unprofessional and somewhat rude, talking down where we were going on our holiday, forcefully trying to sell extra insurance despite my having already purchased it and telling me what I had bought would never pay out and making jokes to each other abput affairs with other members of staff. Would never rent from here again. "
LUTON, GB - Reviewed by UNA - 19 August 2016
" you need staff that know how to deal with people the telephone numbers on my invoice were not correct you cant talk to any one. the information i.e europe car tel.number address etc on the invoice when you try to talk to them you are told its a diffrent company and they cant help WHATS THAT ALL ABOUT "
" very unhelpfull staff l would rather pay full price and deal with another company i.e Hertz Avis etc "
LEEDS, GB - Reviewed by DERRICK - 18 August 2016
" Auto Europe remain my preferred supplier for hire cars . "
" Car collection took longer than usual as all car hire companies in Leeds Airport are now in a new area away from the terminal building which is accessed by a shuttle bus service. "
BRISTOL, GB - Reviewed by WILLIAM - 17 August 2016
" Excellent "
" The Enterprise/Alamo office at 400 metres from the Bristol terminal building is very inconvenient "
MANCHESTER, GB - Reviewed by JOSEPH - 17 August 2016
" was good. "
" bit pushy at sales desk. "
BRISTOL, GB - Reviewed by JOHN - 17 August 2016
BIRMINGHAM, GB - Reviewed by RAY - 17 August 2016
SOUTHAMPTON, GB - Reviewed by NIAV - 16 August 2016
LONDON, GB - Reviewed by FRANCIS - 16 August 2016
" At first I was very satisfied with both the convienence of the car rental pick up and the service at the front of desk. I am, however, very annoyed at the delay in the reimbursement of the deposit taken from my debit card at the time of pick up on Wednesday morning the 10th of August. I left the car back on Saturday the 13th without a hitch but I still have not received my deposit. My mortgage went out yesterday and I was lucky to be able to make the payment. I am now left with no money for groceries... Thanks Keddy "
BIRMINGHAM, GB - Reviewed by MARK - 16 August 2016
" Was not happy with the fact we had to pay a 200 deposit even after taking out the insurance. We will not get this refunded from hertz for 21 days. Very unsafisfactory. Yes its in the small print he dis point it out but you domt point it out when booking woth you. I should have taken out the insurance with hertz and it would have been ok. Will book directly with hertz.the next time. "
" Would book directly with them going forward less hassle no hidden charges. "
LUTON, GB - Reviewed by ART - 15 August 2016
" The car I ordered was not available and I was given 3 choices, a free fiat 500, an upgrade for significant extra money, or a long wait for the car I'd ordered. I should have been given a free upgrade as a fiat 500 was not workable for the mileage I had to do. "
BRISTOL, GB - Reviewed by LIAM - 14 August 2016
HOLYHEAD, GB - Reviewed by NIALL - 13 August 2016
" On returning the car a very friendly gentleman checked the car and told.us that everything was OK and deposit was returned. In conversation he mentioned to me about a nasty scratch on the alloy wheel. This was damage that was caused by someone else BUT the lady who gave us the car and sorted out the paper work should have alerted us to this scratch on collection. If I had to have noticed this during my holiday it would have made me very anxious and upset. "
MANCHESTER, GB - Reviewed by AOIFE - 12 August 2016
" Friendly staff "
BIRMINGHAM, GB - Reviewed by NIALL - 12 August 2016
EDINBURGH, GB - Reviewed by IAN - 10 August 2016
" Satisfactory, easy to book with Auto Europe. Good prices and options. "
" Company Interrent attempted to impose 90 miles per day limit, despite written confirmation of unlimited booking from Auto Europe. Care needed on this aspect before signing car collection. Otherwise good. "
BIRMINGHAM, GB - Reviewed by MICHAEL - 10 August 2016
" A1 TOP CLASS "
" A1 TOP CLASS "
BRISTOL, GB - Reviewed by FINTAN - 09 August 2016
LONDON, GB - Reviewed by ALISON - 09 August 2016
" Very efficient , staff friendly and helpful "
GLASGOW, GB - Reviewed by ALAN - 09 August 2016
LONDON, GB - Reviewed by SAMIR - 08 August 2016
EAST MIDLANDS, GB - Reviewed by JANET - 06 August 2016
EAST MIDLANDS, GB - Reviewed by NICOLA - 05 August 2016
BIRMINGHAM, GB - Reviewed by BARRY - 05 August 2016
LONDON, GB - Reviewed by ROSS - 05 August 2016
" Easy to book. Good prices and a very good customer service that provides very prompt, clear and accurate responses. "
" Very attentive staff. "
BIRMINGHAM, GB - Reviewed by JAMES - 01 August 2016
" Mileage charged when the contract was for unlimited mileage. In dispute with Interrent and Europcar "
LUTON, GB - Reviewed by STUART - 30 July 2016
" when at the desk to pick up car they tryed to sell me more insurance. when i said i have full insurance interrent said that it was not on the invioce i had given them "
" When arrived they had no cars to give out. Did give upgrade for the trouble when cars came in I got charged for extra miles which i had not done. i had done approx 180 miles. interrent said i had done approx 300 miles. i would check mileage is correct on paper before leaving next time. "
EDINBURGH, GB - Reviewed by EDWARD - 27 July 2016
" too many hidden charges and limitations on mileage not disclosed until you pick up the car. these should be disclosed from the outset. "
LONDON, GB - Reviewed by ALISON - 22 July 2016
" Very helpful staff . "
BIRMINGHAM, GB - Reviewed by FORTUNE - 21 July 2016
" great staff, Emma. "
LUTON, GB - Reviewed by BRIAN - 20 July 2016
" No staff, waiting a long time to get a car almost 45 minutes "
BIRMINGHAM, GB - Reviewed by KIERAN - 15 July 2016
" I booked a car through auto europe, however when i had a question about the pick up location and distance from the airport i got an email telling me to contact a car hire company (interrent) based in the uk (i live in ireland), if i wanted to contact interrent myself i would have just booked direct with them, saving myself a few euros and a middle man in the process "
" Will definitely use interrent again but will book with them direct "
CARDIFF, GB - Reviewed by JOHN MICHAEL - 13 July 2016
" Alamo desk hard to locate in Cardiff airport. The guy was friendly and helpful. Bristol airport it was enterprise and great difficulty locating the drop off point. Once we got there again very helpful service. JMMorris "
BRISTOL, GB - Reviewed by MICHAEL - 13 July 2016
" A missed flight led to a "no show" could not contact auto Europe within their specified time limit due to opening hours and call being put on hold. T& C not clear on documents "
NEWQUAY, GB - Reviewed by VINCENT - 13 July 2016
" Cheapest price as always "
" Zero hassle - excellent upgrade - easy return "
MANCHESTER, GB - Reviewed by PETER - 12 July 2016
" Sometimes the queqe at the Europa desk is too long - try a quicker method of customer service. "
" Always keep trying to improve. "
LONDON, GB - Reviewed by LENKA - 11 July 2016
" charge me full tank fuel of 90 pounds even though in my voucher agreement I was due to be charged 30 pounds In addition the company made me to buy insurance for 15 pounds a day in order to waive the excessive deposit 1,250 pounds which was not in the voucher agreement. "
GLASGOW, GB - Reviewed by WENDY - 07 July 2016
" I have been a regular customer of Auto Europe for a number of years hiring cars in England, Scotland, France and the United States primarily. "
" I am furious with Alamo for one reason! I hired a car in London from Alamo from the 24-27 June. I paid with my VISA credit card (not a VISA debit). Alamo took a £200.00 deposit from my credit card account which became 253.28. Five days later they returned 235.26 to my card. They did the same when I hired in Glasgow last weekend. They took 246.54 from my Visa account and returned 235.26 this morning (5 days later). My experience with other companies is that they place a 'block' on a credit card for the deposit amount e.g. Europcar and they just lifts the block when the car is returned. Alamo are making money over and above the cost of car hire at its customers expense!!! I wont use them again!!! "
LONDON, GB - Reviewed by ORLA - 05 July 2016
" Very smooth booking process "
" The staff were very efficient and friendly, the car was brand new and perfect condition. "
LONDON, GB - Reviewed by GREGORY - 05 July 2016
" My pick up time was very late we had a bit on an issue, firstly I was sent to the wrong bay, the car was open so I had all my luggage loaded, I had to go back to office they found the right car I transferred my luggage and set off to find my child's rear seat belt did not work. I had to go back into the office again and they gave me another vehicle so I had to transfer luggage again. Chap at desk was helpful but that late at night I would have done without being delayed. "
LONDON, GB - Reviewed by DECLAN - 04 July 2016
" Did not state clearly that insurance was per day for excess just said around 35euro was not until I ssaw credit card I realised it was per day not happy with it "
LONDON, GB - Reviewed by ALANA - 04 July 2016
" Provided service as expected "
" Terrible customer services, nearly 3 hours to collect prebooked cars, unhelpful staff, will NEVER again us them "
LONDON, GB - Reviewed by LYNN - 04 July 2016
" Just seen credit card bill & have been charged twice. Once by you& once by enterprise. "
LONDON, GB - Reviewed by SARAH - 04 July 2016
" Although this experience was terrible. It was Easirents fault, not Auto Europe. I have booked with Auto Europe before and had pleasant experience. "
" Absolutely terrible service. We rang the number as soon as we arrived and were told there would be a car outside to pick us up in 10mins.30 mins later,still no car.Rang them back, were told he was on his way. Another 10 mins later driver arrived.Zero English. Not one world. Unmarked car, no sign to say he was Easirent. He ushered us into the car and left us sitting in it for a further 10 mins while he went off to talk to a colleague.No apology, no nothing.When we finally got brought to Easirent desk they wanted £1250.00 deposit.I explained I had rang to check deposit and was told it would be approx. £100. He said to reduce the deposit to £100 I had to pay an additional £40. As I did not have £1250 on my card I had to pay this.i am disgusted "
EDINBURGH, GB - Reviewed by PATRICIA - 29 June 2016
" Waiting a while to get car, but staff very helpful "
" Staff very friendly and helpful, but too few so service was slow "
GLASGOW, GB - Reviewed by CARMEL - 27 June 2016
GLASGOW, GB - Reviewed by ANTHONY - 26 June 2016
" Auto Europe continues to be my first choice for checking car hire in Europe. Always recommend the site to relatives and friends. "
" Fast friendly and informative service provided by staff(Theresa) on the night of pickup.Received an upgrade to a Kia Sportage.Which the passengers appreciated as it gave greater viewing of scenery. "
LEEDS, GB - Reviewed by KIERON - 25 June 2016
" I booked an economy car and upon arrival by bus to new car park village in Lba airport was given mini ( fiat 500). I did ask why I had been given a lower car, and wasn't given an explanation, but told it would be 45 mins for a replacement car. As I travel and book every week in advance ( via Autoeuropa) on business to UK, I didn't nor couldn't afford to wait 45-1 HR for another car. Unless I get a response from you , I will be changing the next 2 months car hire to another provider , and will post my comment on social media. I look forward to hearing from you "
" I booked an economy car and upon arrival by bus to new car park village in Lba airport was given mini ( fiat 500). I did ask why I had been given a lower car, and wasn't given an explanation, but told it would be 45 mins for a replacement car. As I travel and book every week in advance ( via Autoeuropa) on business to UK, I didn't nor couldn't afford to wait 45-1 HR for another car. Unless I get a response from you , I will be changing the next 2 months car hire to another provider I look forward to hearing from you "
LONDON, GB - Reviewed by MICHAEL - 24 June 2016
" Customer service is diabolical Interrent fooled us into signing for super cover and charged us without our knowledge Granted we never read the fine print but after waiting 2 hours for our previous car with 2 kids we needed to get on our way Auto Europe no help Got responces by contacting interest myself "
" As above we waited 2 hours for prebooked car and were so rushed we were fooled into signing for super cover without any knowledge would Never use them again "
LONDON, GB - Reviewed by JOHN - 24 June 2016
MANCHESTER, GB - Reviewed by CONOR - 24 June 2016
" my company hired car for a business trip for me. at Europcar desk voucher could not be found on system. 50 mins waiting while Europcar tried to solve problem with Auto Europe. no solution from Auto Europe and no idea how to solve problem. finally just paid for car and insurance MYSELF. need to claim that cost back from company but it's still not clear if car has been double paid for. "
" they tried for a long time to get a solution to problem from Auto Europe. promised me an answer to problem on return of car but they could not give me one. paid for car myself "
BIRMINGHAM, GB - Reviewed by IAN - 23 June 2016
" I found your service very good in all areas, however I am confused as to why my deposit of £300 was returned to my credit as a lesser amount than first taken. The euro amount was around 30. My credit card is a VISA from AIB. This seems odd and hasn't been explained. I would appreciate your attention to this matter. Ian McGilvery "
" see above "
LONDON, GB - Reviewed by JAMES - 23 June 2016
LONDON, GB - Reviewed by CAROLINE - 22 June 2016
MANCHESTER, GB - Reviewed by AVRIL - 21 June 2016
" Interrent desk was closed so we had to go to a different desk which was packed with only 2 operatives. We waited over an hour and gave up and hired a car from a different company Dreadful service. "
" Interrent desk was closed so we had to go to a different desk which was packed with only 2 operatives. We waited over an hour and gave up and hired a car from a different company Dreadful service. "
BRISTOL, GB - Reviewed by KATHERINE - 21 June 2016
" I went for the rental option with the highest insurance cover so that when I arrived to pick up the car there would be no added extras. I was disappointed that it was not made more clear on the booking form that, despite going for the 'platinum' option, I would still be liable for 1200 excess if anything happened and had to pay a further 20 to reduce this to zero. The public are growing increasingly dissatisfied with these hidden costs and it is the reason that comparison websites are becoming big business. I would recommend to stay ahead of your competitors to put the customer 1st and be more transparent. "
LONDON, GB - Reviewed by IAN - 21 June 2016
" Easy to book with wide choice of vehicles at competitive prices. What more do you want? "
" Really excellent service. Shuttle to the car hire depot was on time. Efficient and friendly service on collection and drop off. Brand new car. "
LONDON, GB - Reviewed by THERESE - 19 June 2016
LEEDS, GB - Reviewed by JOE - 19 June 2016
" Checking of car on return was non existant "
LIVERPOOL, GB - Reviewed by ROSS - 19 June 2016
" Keep the prices low and service high. "
" Confused as to who Interrent were? This is a new name and not visible on signage etc. "
SOUTHAMPTON, GB - Reviewed by MUHAMMAD HASSAAN - 18 June 2016
GLASGOW, GB - Reviewed by MARGARET - 14 June 2016
" Rental desk closer to airport would be more satisfactory. "
" We waited 20 minutes for Shuttle bus at airport. This is too long, when you are trying to get away down the road. "
MANCHESTER, GB - Reviewed by ABDULGHANI - 12 June 2016
" It was the worst experience ever & 1st and last time started from the airport waiting for an hour till they picked me then the very bad attitude from staff and not honoring the agreed price on the printed contract everything was changed at the front desk. "
" They have a very bad attitude towards customers and honoring contracts and misleading them as well. "
SOUTHAMPTON, GB - Reviewed by JANE - 10 June 2016
" As always, very good. "
" They were friendly and helpful, but I was shocked by the cost of the additional insurance to cover the excess etc. When you allow for the difference in exchange rate, it cost more than the rental itself !! OF course, the original price quoted for this insurance was before VAT, which is confusing. "
LONDON, GB - Reviewed by PAUL - 10 June 2016
" The only negative was there were very was no real choice of models, I didnt really like the Vauxaul Mocca. But otherwise a very good experience. I found your employees very friendly, efficient and helpful. "
LEEDS, GB - Reviewed by MARTIN - 09 June 2016
" the car was good and in fairness after i missed my flight your staff were helpful, however on the key you provided me with it said diesel yet the car was petrol. now luckily diesel cars don't accept petrol nozzles it took me a fe mins to figure out. There was NO label on the fuel cap either. Very confusing and could have been very costly. The other thing i still have not received my deposit which was due back once car was returned with fuel etc. Can some one please revert to me. Rgds "
ABERDEEN, GB - Reviewed by RICHARD - 09 June 2016
" Awful rental. This company are on airport land, as was pointed out to me, but definitely not at the airport. Its a shuttle service, driving about 15 minutes away and while roadworks are going on it is even longer. Instructions on picking the car up were totally wrong, I wasted an hour trying to figure it out, including waiting a long time on the phone trying to get instructions. Never again. "
" Not at the airport, a shuttle service. My car hire collection was awful. Interrent in Aberdeen is no where near the airport building, it is a 10-15 minute bus ride away. I walked a long way to get to the airport car rental area only to be told interrent is not there. I had to go back to the terminal, locate a multi colored phone somewhere outside then a shuttle bus would come and collect me, An hour was wasted waiting to get my car. Returning the car, there is no key drop off, if the shack has nobody in there you either wait or drive for 10-15 minutes to drop off there car at euro car, no letter box to drop keys. Car service never again will I touch them. No clear instructions on rental voucher "
LONDON, GB - Reviewed by ROSS - 08 June 2016
" easy to book , very prompt confirmation "
" Didnt get the car i ordered ,which i understood.Was asked to upgrade to another model before i found this out at a cost of £15 per day.When i went to collect car this "upgrade" was the one i received anyway.Hade to leave a 1750 euro deposit which was returned very promptly,there was a 3.5% service charge on deposit which i thought was steep.Drop off was very easy,car was in great condition,just thought the upgrade was a bit of a sneaky tactic. "
GLASGOW, GB - Reviewed by ALAN - 08 June 2016
" Excellent value "
" Great car and service. Very efficient "
LIVERPOOL, GB - Reviewed by HYWEL - 06 June 2016
" Friendly efficient staff and car as described. Very happy with overall service,it exceeded our expectations. "
CARDIFF, GB - Reviewed by PATRICK - 04 June 2016
" Such wonderful helpful friendly staff, amazing actually, people who really enjoy their jobs and provide a great service "
LIVERPOOL, GB - Reviewed by DAMON - 01 June 2016
" All good, staff, service and car. "
" lovely helpful staff. "
LIVERPOOL, GB - Reviewed by MICHEL - 01 June 2016
" I'm satisfied with Auto Europe servisce, but Easyrent is awful. "
" I send an email to their costumer service, didn't got answer yet. 1.dirty car. 2.Ford Focus very narrow for driver - didn't have any other car to replace. 3. Charged me 30 GBP for only 1/4 tank. I filled 32 GBP for 3/4 tank. 4. Charged me 2 GBP for the shuttle each direction. "
LONDON, GB - Reviewed by LINDA - 01 June 2016
" The seats were very badly stained "
" Every thing was fine "
LIVERPOOL, GB - Reviewed by YURI - 28 May 2016
" the rent company "Easirent" asked additional money for reducing deposit to be frozen from 1200 to 500 pounds. so the charged additionally 25 pounds and frozen 500 on my bank card. besides, they were rude and not customer friendly. Spoiled my impression on auto Europe. "
" the rent company "Easirent" asked additional money for reducing deposit to be frozen from 1200 to 500 pounds. so the charged additionally 25 pounds and frozen 500 on my bank card. besides, they were rude and not customer friendly. Spoiled my impression on auto Europe. "
GLASGOW, GB - Reviewed by CHRISTINE - 25 May 2016
" Always reliable way to book a rental car "
" All staff extremely helpful and very friendly "
LONDON, GB - Reviewed by ADAM - 19 May 2016
" Easy to find good offers - very good "
" Was sold a contract with 100Miles / day when at the desk they told me there was only 90Miles / day - apart from that all was good, was stil good value "
EDINBURGH, GB - Reviewed by RODERICK - 18 May 2016
" I was not forewarned about the issues relating to non supply of credit card, this resulted in an additonal £22 per day charge for excess cover despite me having already purchased car hire excess insurance from a 3rd party. Easirent would not accept a VISA Debit Card or accept the car hire excess policy I had already purchased. The fuel policy was not made clear at all on the voucher and was charged for a full tank despite not even using a half tank of fuel. "
" When picking up the car I was told that given I was not able to provide a credit card (to hold a deposit of £1250 excess) I was to be charged an additional £22/day (£88 total) for their own excess insurance as they would not accept my VISA Debit card or would not accept the fact that I already had purchased car hire excess insurance from a 3rd party prior to travelling. I was not forewarned about the fuel policy of £30 charge for a tank of fuel which for me was no where near what I was going to use. This fuel policy was not mentioned in the Easirent voucher or quotation from AutoEurope. What started as a quotation for car hire at £32 resulted in a total cost of £150!! "
EDINBURGH, GB - Reviewed by EOIN - 16 May 2016
" There is a incorrect charge on my account of 339.74 The car was signed off by the operator and prepaid online with no extras requested. Car left back immaculate full tank of petrol Please contact me urgently to resolve "
" There is a incorrect charge on my account of 339.74 The car was signed off by the operator and prepaid online with no extras requested. Car left back immaculate full tank of petrol Please contact me urgently to resolve "
LONDON, GB - Reviewed by THELMA - 12 May 2016
" Enterprise staff always really helpful and lovely to deal with "
BRISTOL, GB - Reviewed by ELIZABETH - 11 May 2016
" Very good service "
LONDON, GB - Reviewed by MALACHY - 11 May 2016
" Do not use the petrol station at the entrance to mc donalds. 1.19 a litre. Very expensive. "
MANCHESTER, GB - Reviewed by JOHN - 08 May 2016
" I have dealt with Auto Europe on numerous occasions and always have a smooth and easy transaction. "
" I use rental cars in the UK about six times every year. The staff at Ent. Man.both at collection and return are the most helpfull and professional I have dealt with to date, Great service, Thank You. "
BIRMINGHAM, GB - Reviewed by BRIAN - 07 May 2016
" To charge me 75 for three quarters of a tank of fuel is outrageous. I picked up the car with three quarters of a tank and was to drop it back empty. It was more than empty. Well done. You've made a fortune from me. Also a 1600 deposit is very excessive. I had to phone my bank and arranged a credit extension on my credit card. Thankfully they provided it. This took me more than an hour phoning Ireland. Maybe I should have noticed that in advance but the fuel charge of which I have no control is a scam. Won't be using easirent again. "
BIRMINGHAM, GB - Reviewed by PHILIP - 05 May 2016
" Friendly staff, clean car, happy customer. "
LONDON, GB - Reviewed by MICHAEL - 03 May 2016
" Would like to see facility to add loyalty points (Hertz Gold Club) to reservations made through Auto Europe "
" Car was old, felt dirty, lots of minor scraps and high mileage "
LONDON, GB - Reviewed by JAMES - 03 May 2016
LONDON, GB - Reviewed by EAMON - 01 May 2016
" No problems "
" Very unhappy. I was forced to take out additional insurance that I didn't want to. I was told that the excess was 1500. I have 4 visa debit cards but they did not accept them. I had to use a credit card, I did not have 2 credit card with a 1500 limit so I wanted to put it on 2 credit cards but they would not allow me to do that. This was not stipulated in the booking conditions. As a result I had to pay significantly more for additional insurance which I did not want. There was several other customers who also were there at the same time as I who were also giving out about the excess. I was happy to pay the 1500 excess but they should of been able to charge my visa debit cards or take 2 payments on my credit cards. never again "
GLASGOW, GB - Reviewed by PETER - 30 April 2016
" Excellent service from Pam and Rafa . "
BRISTOL, GB - Reviewed by SERINNA - 28 April 2016
" Was told before I left I would have to pay you 88 euro extra which I didn't mind but then to be told at car rental in had to pay 125 sterling which was 152 euro nearly double the amount , it wasn't just me who had this issue others waiting also did , hidden costs which should be explained before you buy "
" Steer clear all hidden costs and extras , paid in advance for the car and when I arrived in had to pay extra for insurance nearly twice the amount I was told from the company I booked it with "
BIRMINGHAM, GB - Reviewed by SIMON - 27 April 2016
" Vehicle was taken back without being checked. Keddy (Europa) said they would send a confirmation email- but nothing received. "
" Car was good, check in was good just the lack of attention and no confirmation at return "
LONDON, GB - Reviewed by DOMHNALL - 27 April 2016
EAST MIDLANDS, GB - Reviewed by PETER - 26 April 2016
BIRMINGHAM, GB - Reviewed by IRENE - 26 April 2016
" Most friendly, courteous and professional staff we encountered at each step of the rental procedure. "
NEWCASTLE, GB - Reviewed by ERICA - 25 April 2016
" easy to book and good selection of prices and cars available "
" Easy to deal with, had the car organised in minutes "
MANCHESTER, GB - Reviewed by MIKHAIL - 22 April 2016
" Everything was great, the car was excellent, very modern, with the newest GPS system. The staff were very polite and friendly, and we found it very convenient that car return can be in a different location. We dropped our car at Edinburgh, where Norman checked our car professionally and gave us a lot of helpful advice. "
LONDON, GB - Reviewed by LAURA - 19 April 2016
" Helpful, but not trusting of your choice of Car Hire providers. "
" Compleate Farce. Over an hour waiting because Euro Car has to serve there customers first. Then charge for an extra day even though I returned the car earlier then expected. "
SOUTHAMPTON, GB - Reviewed by JOHN - 13 April 2016
" Because it was important to secure a specific model (Vauxhall Astra) I phoned Interrent the day before the rental was due to begin and made the (unusual? - though I've done it before) request. I was told that if an Astra was available I would be allocated it, though that couldn't be guaranteed, and that the request had been recorded in the computer file. When I arrived I found it was indeed in the computer file but had been ignored: an Astra was in fact available (and after further negotiation I secured it), but I had actually be allocated a different model (obviously in the same group). "
BRISTOL, GB - Reviewed by JOSEPH - 13 April 2016
" We were offered extra insurance at £19 per day - it was not explained that this was plus vat - very sneaky "
" Really nice staff member at desk however totally failed to mention VAT on top of extra insurance - very underhanded "
BRISTOL, GB - Reviewed by SEAN - 01 April 2016
" very good i must say only thing is having to pay 200 pound deposit on arrival if you didnt have it what happens kind regards sean jennings "
" very good "
LEEDS, GB - Reviewed by KEN - 01 April 2016
" local excess insurance very expensive, doubled the cost of rental. "
BIRMINGHAM, GB - Reviewed by LIAM - 24 March 2016
" Unhappy about the Extra charges Poor location outside Airport, the bus company Airparks do not provide transport for Easirent any longer 30 min wait at Airport for collection, 40 min wait at Easirent for collection to airport Unhappy with fuel policy, had to pay 30 for half tank and return empty, this policy is blatantly unfair Car was nice but I felt smaller than other Group D type cars. "
BRISTOL, GB - Reviewed by ARNE - 24 March 2016
" Smooth experience, good price, no problems. "
" Friendly, helpful and courteous staff at enterprise. Got my car quickly, was able to return it quickly. No problems at all. Happy all round. Would recommend them any time. :-) "
MANCHESTER, GB - Reviewed by MARK EDSON - 22 March 2016
" i can say auto Europe is one of the best company so i give you a thumbs up. "
" i will never ever recommend EASIRENT to my friends relatives or to anyone. to many hidden charges and then front desk is very rude! and they will force you to get the very expensive insurance of their own. "
NEWCASTLE, GB - Reviewed by VINESH - 22 March 2016
" Charged me for SUPER COVERAGE even though i specifically stated i had coverage and to place the excess amount on my card "
MANCHESTER, GB - Reviewed by MUHAMMAD - 21 March 2016
EAST MIDLANDS, GB - Reviewed by PETER - 21 March 2016
" Ensure that a local contact number is provided with every booking so that upon airport arrival a text or phone call can be made to Easirent to arrange collection. "
" The staff member on duty on the night of 11 March 2016 was excellent. A great example of perfect customer service. Upon return it was not certain where the office is located because it was dark. It would be useful to have SAT NAV equipment that is built into cars programmed with the site location. Generally the service is very good. "
BIRMINGHAM, GB - Reviewed by ROBERT - 21 March 2016
" The charge relating to the car returning to a different location is excessive.The cost in our instance of £62.50 plus vat was higher than the actual cost of the car hire in the first instance.It is difficult to see why this is the case. "
LONDON, GB - Reviewed by MARTIN - 14 March 2016
" Good service BUT the car registration on the booking agreement was not correct. This led to a major hold up for me as I was unlucky enough to have the car expounded for a very minor parking issue. The £265 release fee has nothing to do with Auto Europe but the extra delay meant I missed an appointment. Martin. "
LONDON, GB - Reviewed by NIGEL - 14 March 2016
" Excellent service "
MANCHESTER, GB - Reviewed by EMY - 13 March 2016
" Very helpful, very efficient. I left something in the car and only realised it when we were at the airport and the driver of Easirent went back and collected it for me and brought it back to the airport. I was very impressed. "
BIRMINGHAM, GB - Reviewed by URSULA - 08 March 2016
" When I got back home I found out that I had been missed charge I wasn't very happy so I rang and spoke to a man called Ashfi? No joy then I rang again spoke to a man Jordan yet again joy time had gone by still no joy then I came across Annabel Ferguson email and email her within an hour she got back to me at told me that I had been missed charge and that the money would go back in my account within 2-7 days apologise for any inconvenience she was such a lovely lady I meet her on my arrival at the airport and on my way home. I do feel that if it was not for her I wouldn't have got my money back. Ashfi I spoke to on Sunday was to busy and never got back to me Jordan said that he would email his boss but I never heard a thing Well done Annabel "
GLASGOW, GB - Reviewed by PETER - 04 March 2016
BIRMINGHAM, GB - Reviewed by ROBERT - 03 March 2016
" Maybe have the name Auto Europe/Keddy on the stand at the Airport "
" Same thing, maybe have the name Keddy/Auto Europe on the stand at the Airport "
ISLE OF MAN, GB - Reviewed by DONAGH - 01 March 2016
" The provider gave me a car with no fuel, I understood it would be full tank and return full tank! Had to pay accident refund excess of £800 and £8 fuel!!! Not any real problem until I returned the car and had no paperwork for return, no damage etc. A bit unsettling. Car great, your booking and fees great. "
" The provider gave me a car with no fuel, I understood it would be full tank and return full tank! Had to pay accident refund excess of £800 and £8 fuel!!! Not any real problem until I returned the car and had no paperwork for return, no damage etc. A bit unsettling. Car great, your booking and fees great. "
LONDON, GB - Reviewed by GERARD - 29 February 2016
" Negative: Car was not cleaned and a number of fault lights showing on dash. Positive: We were early and car was not ready but received coffee vouchers while we waited. "
LIVERPOOL, GB - Reviewed by ANTHONY - 27 February 2016
EAST MIDLANDS, GB - Reviewed by JIGNESH - 26 February 2016
" I am extremely dissatisfied with the experience we had while collecting the car for two reasons a) we were being forced to buy excess insurance product and in fact at one stage I believe we were even not offered the basic insurance that is included with the rental b) we were given not given the correct reason for declined transaction on second credit card which led us to buy a product which was not required. "
LIVERPOOL, GB - Reviewed by ANN - 24 February 2016
LONDON, GB - Reviewed by MARK - 24 February 2016
" Prices are always extremely competitive and after three or four years of using Autoeurope, I have yet to be let down by the service. "
" Enterprise gave me the best customer service, by far, that I have received at Stansted's car rental village. "
MANCHESTER, GB - Reviewed by SHANE - 23 February 2016
" had to phone company to pick us up. It was not clear to me that the rental place was not in airport carkpark. "
MANCHESTER, GB - Reviewed by PAT - 23 February 2016
LONDON, GB - Reviewed by MARGARET - 22 February 2016
BIRMINGHAM, GB - Reviewed by SIMON - 22 February 2016
SOUTHAMPTON, GB - Reviewed by JOHN - 20 February 2016
LONDON, GB - Reviewed by CIARAN - 19 February 2016
" Delighted with the car provided, staff as always very friendly and professional. "
LONDON, GB - Reviewed by CLAIRE - 15 February 2016
" Great car hire good price & terms n conditions "
" Flight was delayed and car collection office stayed open until we got there great service "
LONDON, GB - Reviewed by JOHN - 09 February 2016
" Brand new car - wonderful. Not quite road ready (fuse switch not on) - poor "
BIRMINGHAM, GB - Reviewed by CATHERINE - 08 February 2016
" We've always found Auto Europe to be reliable with transparent terms, conditions, information, etc. and good prices. "
" We've hired cars from almost every hire company at Birmingham Airport over the years and have found Enterprise to have the best customer service by far. Friendly and efficient staff, you get what you ordered, no pushy upselling, thorough pre- and post-hire vehicle inspections with a staff member and generally a very positive customer care experience every time at a great price. "
MANCHESTER, GB - Reviewed by NEIL - 08 February 2016
" False advertising "
" Awful service Was not "at airport", needed to get shuttle No Interrent person available on Saturday Charged extra because of lack of clarity over payment card v driver Awful service from Europcar esp the manager Jane "
LONDON, GB - Reviewed by CONOR - 06 February 2016
LUTON, GB - Reviewed by LIAM - 28 January 2016
" Everything good except Auto Europe web site said pick up full and return full yet easy rent charged 30gbp for fuel. I travelled less than 20 miles and fuel light came on, got 10 quid and returned car with more fuel than it came with. "
" Car was fine but charging 30 quid for fuel is a con as the car I got had no more than a tenner in it. Would not recommend easirent to a friend "
LUTON, GB - Reviewed by MOHAMAMD - 14 January 2016
" Car rental location was v far away from airport and it was not clarified beforehand. It took v long to get the car and I was delayed with my appointment "
" Car rental location was v far away from airport and it was not clarified beforehand. It took v long to get the car and I was delayed with my appointment "
BOURNEMOUTH, GB - Reviewed by JOHN - 14 January 2016
" My specific message was not passed on to Hertz. As a result, about half an hour was wasted when I collected the car. "
" Very impressive staff member. "
NEWCASTLE, GB - Reviewed by KIERON - 11 January 2016
" the preauthorisation amount of nearluy 2000 excess is excessive, and defeats purpose of CDW. It will influence whether I use Auto Europe/ Easirent again. "
LONDON, GB - Reviewed by MICHAEL - 08 January 2016
" The rental company has taken a 200£ refundable deposit on my bank account which cost me 6 in currency exchange fees. "
" The rental company has taken a 200£ refundable deposit on my bank account which cost me 6 in currency exchange fees. "
LONDON, GB - Reviewed by PAUL - 05 January 2016
BIRMINGHAM, GB - Reviewed by ALESSANDRO EMANUEL - 04 January 2016
LONDON, GB - Reviewed by BRENDAN - 04 January 2016
BRISTOL, GB - Reviewed by ROBERT - 04 January 2016
" Flight diverted to Cardiff. Hertz very helpful but alternate car had been subject to previous renter abuse and was in poor condition - it had over 10 items of damage on it inside and outside. On return they found an additional damage to a tyre and I am concerned that I will be charged for this even though I did not do it. "
BIRMINGHAM, GB - Reviewed by KELLY - 03 January 2016
LONDON, GB - Reviewed by KEVIN - 03 January 2016
CARDIFF, GB - Reviewed by RHODRI - 22 December 2015
MANCHESTER, GB - Reviewed by TIMOTHY - 20 December 2015
" Car was not located at airport "
" Rip off Extra charge £26 per day for unwanted insurance Extra charge of £24 for fuel Not to be recommended "
GLASGOW, GB - Reviewed by GRACE - 17 December 2015
" A most wonderful experience, as a seasoned "renter" being met at the car, welcomed, shown around the car and invited to sit inside in order that any queries or concerns could be addressed. So different to being handed keys at the desk and told to locate the car at a certain no. I have rented from all sorts of companies but I would not entertain anyone els in the future. Thank you indeed. Grace Greene "
LONDON, GB - Reviewed by JANE - 15 December 2015
LONDON, GB - Reviewed by ELIZABETH - 14 December 2015
" Very happy with Auto Europe. It was easy to book etc. "
" Staff were very nice and helpful, especially when returning the car. "
BRISTOL, GB - Reviewed by GEOFFREY - 14 December 2015
EAST MIDLANDS, GB - Reviewed by JIM - 12 December 2015
" When leaving car back to Hertz Car Parking Bay, it is extremely difficult to find the way to it, as there is very little signage. Perhaps this is something you could improve. Staff very helpful and courteous! "
LIVERPOOL, GB - Reviewed by VERONICA - 12 December 2015
LUTON, GB - Reviewed by TOM - 12 December 2015
" Courtesy bus was very slow to arrive. Absolutely no sheltered area at the terminal while awaiting it. Very poor. "
LONDON, GB - Reviewed by DENIS CRAIG - 12 December 2015
" I have used auto Europe for a few years now, a loyalty system for regulars would be an incentive to continually use the site. Maybe so many points per rental to be redeemed against future rentals like an air miles system! "
LIVERPOOL, GB - Reviewed by JOHN - 10 December 2015
" Great price and trouble free booking. "
" Great service at Enterprise desk in Liverpool. No problems of any description. "
BRISTOL, GB - Reviewed by JOHN - 09 December 2015
" I use AutoEurope very regularly and other than not honouring your price promise recently I am completely satisfied. "
" Greeted nicely by Brian who sold us and upgrade to a better car for an extra £10. All staff where great and the car was perfect. This was a simple and pleasant hire. Only slight inconvenience is that Enterprise/Alamo are not in the main car hire centre but are 1/2 mile up the road, although it is serviced by a bus every 10 or 15 minutes. "
BRISTOL, GB - Reviewed by JOHN - 09 December 2015
" I use AutoEurope a lot to hire cars and I am generally satisfied. However, I was trying to rent a car recently from Dublin Airport for 10days from 14 - 24 December and found that your price was much more expensive than Argus car hire. I phoned your company and asked for price matching under your Price Promise and sent all the details to your representative who said someone would contact me the next day. I never heard from anyone the next day. If you have a price promise you should honour it. I was trying to stay with you as my sole supplier and was disappointed by your lack of response. Otherwise the service over the last 6 months has been good. "
" Easirent is not a professional organisation. They are the worst I have encountered for quite some time. Their location is not convenient being in Holiday Inn 5 miles from Bristol Airport. We had to wait over an hour for a representative called Harry to turn up at the little desk on the first floor. He did not apologise for being late. He said our booking was for 4.30pm when all the documents clearly stated 2.30pm. I felt my details such as credit card were unsafe with these people as they just have a little desk on the first floor of the hotel with a couple of filing cabinets and no safe. Harry quoted £52 extra for 2 days excess insurance for a Ford Fiesta when the normal is around 8 per day. Car was OK, Harry was not. To be avoided! "
CARDIFF, GB - Reviewed by RHODRI - 06 December 2015
" The car was not full of petrol so I was asked to return it with the same amount of fuel which is impossible to do. Otherwise it was all fine "
" See above "
LUTON, GB - Reviewed by SHARON - 05 December 2015
" Was not happy with excess insurance very high and secondly the payment up front for full tank of petrol , no offer for me to bring it back full instead which I feel was unfair as only used half the tank but regardless was charged for full tank !! "
BRISTOL, GB - Reviewed by MARIE - 03 December 2015
" It was easy to book and had no problem. Based on my experience with Interrent, if I do use Auto Europe again, I will carefully select which rental company I pick. "
" There were 2 agents free when I arrived and 1 agent with another client. I approached the 2 and was told only the lady with the client could deal with Interrent rentals. I waited between 30/45 mins for her, only to be told that the others could have helped me!! They knew I was waiting and did not try to assist - no other client came to them while I was there. I obviously was not happy. "
EDINBURGH, GB - Reviewed by CAROLE - 30 November 2015
" Arrival time later than 7:00 was stated in the booking, but when I arrived I was told Interrent closes promptly at 7:00. They should not have taken the booking. "
BRISTOL, GB - Reviewed by JOHN - 28 November 2015
BIRMINGHAM, GB - Reviewed by JAMES - 25 November 2015
" Office was unoccupied both picking up and returning the car with no indication as to where to go. When I enquired at the Europcar office they said they were looking after the interrent rentals. The car while fine had a strong smell of cigarette smoking. "
BRISTOL, GB - Reviewed by GRANT - 25 November 2015
" no checking of car before or after rental, over the top charge if not returned full of fuel, unfriendly staff. Would not use Hertz at this location again. "
MANCHESTER, GB - Reviewed by JOSEPH - 24 November 2015
" found auto Europe very good,and efficient "
" I found that the gentleman who i dealt with was informed and very courteous, one thing which could be corrected was Alamo name, the bus driver was able to tell me where Alamo was,when i arrived at the desk the name was-Enterprise rent-a -car, Not Alamo ,this in it self could cause confusion, have a look at this "
BIRMINGHAM, GB - Reviewed by MANMEET - 24 November 2015
" Didn't provide full information on the extra charges such as airport charges, VAT exclusive.. "
" Was good services. "
LONDON, GB - Reviewed by COLIN - 20 November 2015
" Confusing fuel replacement policy "
BIRMINGHAM, GB - Reviewed by ABIODUN - 19 November 2015
" I was not happy with the insurance cover of either paying 1,200pounds or 9pounds non-refundable issue. This should have been spelt out for the customer to know before booking, or should have been included as part of the rental payment when booking. I believe no customer would like surprises of additional payments after booking is completed and finding out you need to pay more when picking up the car. If you want to provide discounted services, please do so. Be clear to customers when they are booking or making their reservations. My last experience with Keddy was better than this. I got a discounted car and didn't pay ant extra on pick up at the airport. Thanks. "
GLASGOW, GB - Reviewed by MICHAEL - 19 November 2015
LONDON, GB - Reviewed by ROB - 17 November 2015
" Nobody to receive cars in parking lot at Liverpool airport. "
MANCHESTER, GB - Reviewed by SEAN - 17 November 2015
" Not very happy about reported damage which was not our fault as it was reported before we signed for it Apart from that excellent service and value "
BIRMINGHAM, GB - Reviewed by KATE - 16 November 2015
CARDIFF, GB - Reviewed by KIARA - 16 November 2015
" Dealt with by two very friendly and professional staff "
EDINBURGH, GB - Reviewed by IAIN - 16 November 2015
" Pleasant staff and good quality of car. "
MANCHESTER, GB - Reviewed by PATRICIA - 13 November 2015
" Staff were most helpful explaining Everything in detail . And taking time if I did not understand . I was most impressed with the whole experience . "
LONDON, GB - Reviewed by ANTHONY - 11 November 2015
" uSUALLY VERY GOOD ALTHOUGH ON THIS OCCASION, VERY EXPENSIVE. "
" LONG WAIT TO GET THE CAR DESPITE THERE BEING A FREE GIRL ON THE DESK. DIFFICULT TO FIND THE CAR IN THE CAR PARK ON A WET NIGHT. "
GLASGOW, GB - Reviewed by DONALD - 10 November 2015
" Excellent choice and Alamo staff were thoroughly professional. "
" Excellent service by Alamo staff. Girl at counter on Friday night was delightful and very professional. Mo at the. Car service end was very chatty courteous and throughly professional. Delighted to have dealt with them on this occasion "
EDINBURGH, GB - Reviewed by IRENE - 09 November 2015
LONDON, GB - Reviewed by PAUL - 09 November 2015
BIRMINGHAM, GB - Reviewed by QUENTIN - 08 November 2015
BIRMINGHAM, GB - Reviewed by PAUL - 08 November 2015
HOLYHEAD, GB - Reviewed by THOMAS - 05 November 2015
GLASGOW, GB - Reviewed by JOHN - 03 November 2015
" I have always used Auto Europe when renting a car in the UK. Always good value. "
" The staff were very efficient and friendly. They were great to deal with very helpful. "
LIVERPOOL, GB - Reviewed by JOYCE - 02 November 2015
" had to wait.about one and half hours to pick the car up. i got off my flight at eleven fifteenpm. there were quite a few disgruntelled people before me.i actually got in the car about 1 o clock am. you are as bad as interrant. "
" because i went through your company on the internet i had to deal with you . never again. would never recommend your company. how dare you ask for £1200 deposit.it was disgusting.i had to part with £42 otherwise i wouldnt have transport at all. i have hired cars before and never had any problems. there was a family before me and apparrently they had to pay the outlandish deposit .because they were foreign they didnt know any better. you give a good so called good deal and then when you arrive for your car you wait with no apologises and they demand more monies at the end of it all. what a sad company you are .i hope you get caught out with you bad management. "
LUTON, GB - Reviewed by NIGEL - 02 November 2015
" Excellent value and no hidden extras. "
" Great service . Could not fault. "
GLASGOW, GB - Reviewed by LAURA - 02 November 2015
" I found that it wasn't very clear where to go when I landed. The GPS system was difficult to use and would have benefitted from having the address of the Ramada hotel in it. I found your staff tried to get me to spend more money as soon as I arrived to collect my car. The car itself was fine and drop off staff were lovely. "
CARDIFF, GB - Reviewed by MIKE - 31 October 2015
" Very easy to use "
" Very friendly and helpful staff. Great job "
NEWCASTLE, GB - Reviewed by JAYNE - 30 October 2015
BOURNEMOUTH, GB - Reviewed by JOHN - 29 October 2015
" All excellent except for one thing. The agreement was for an "Octavia or similar", whereas I considered the Mazda CX-5 I was allocated dissimilar. I shouldn't have minded but the Mazda has higher seats than the Octavia, while the whole point of hiring the car was to be able to accommodate my frail, 93-year-old mother-in-law, who in the event had much greater difficulty getting in and out of the car than she should have done. "
" Can't distinguish between Auto Europe's role and Hertz's, so my comments have to apply to both. "
PEMBROKE, GB - Reviewed by RADEK - 25 October 2015
" Non profesional at all . "
" Person just cover other shift and didnt know anything about all details we agreed one day before by phone . She tried to ring to somebody ( 40 min ) to comfirm agreements but no one answer the phone ...etc . "
CARDIFF, GB - Reviewed by RHODRI - 23 October 2015
LONDON, GB - Reviewed by THOMAS - 21 October 2015
MANCHESTER, GB - Reviewed by SHARON - 20 October 2015
LUTON, GB - Reviewed by CLYDE - 19 October 2015
" Not happy that erasirent is listed as "in the airport" It is in a distant caer park. "
" Easirent is not "in the airport" and it has unacceptable rental conditions: Only available with £30 extra for fuel, not reimbursed if not used; demands crdit card blocking of full excess if insurance not taken; Takes written record of credit card details including security numberNOT ACCEPTABLE FRAUD RISK. Not convenient, not secure and not cheap "
BRISTOL, GB - Reviewed by JOHN - 19 October 2015
" none realy - all pretty good "
" substantial damage to car before I collected it was missed & had I not spotted it I could have been charged "
EXETER, GB - Reviewed by JOSEPH - 17 October 2015
EAST MIDLANDS, GB - Reviewed by MAEVE - 14 October 2015
" Website was easy to use but charges / details of comparisons were not clear "
" I prepaid my booking so was very dismayed to be hit with additional charges, over 3 times the value of the original booking when I went to pick up the car, that were not disclosed at time of booking. I couldn't get hold of rental company when I arrived & had to walk to an off site location to be met. Instructions on the booking info were unclear On pre inspection of the vehicle, the agent didn't disclose / point out preexisting scratches and when I rang about them later that day, he said that he was aware of them - initially deceptive in my opinion I'm getting charged through the roof for a 1 inch scratch on the wing mirror, which I think as preexisting along with the above. I could go on but I'm out of characters !!! "
BRISTOL, GB - Reviewed by MICHAEL - 14 October 2015
BIRMINGHAM, GB - Reviewed by PAUL - 13 October 2015
MANCHESTER, GB - Reviewed by ANN MARIE - 12 October 2015
" Staff very friendly and no delays- have no complaints "
LUTON, GB - Reviewed by ALAN - 09 October 2015
" Cheep prices top quality service "
" Car was as ordered clean and in order "
BRISTOL, GB - Reviewed by KEITH - 08 October 2015
BIRMINGHAM, GB - Reviewed by JOHN - 06 October 2015
LONDON, GB - Reviewed by AIDAS - 04 October 2015
" Perfect. Verry Happy! Will come back again. "
" Perfect. Verry Happy! Will come back again. "
LUTON, GB - Reviewed by WILLIAM - 01 October 2015
" All good except for one point. I rented with Interrent and it would have been helpful if you told me to go to the Europcar desk at the Luton car rental centre. The same is tru of Firefly which is used for internet bookings by Hertz. Also your instructions should mention where to gor e.g "Go to bus stop 1A and collect car at Europcar desk in car rental centre" "
LIVERPOOL, GB - Reviewed by JOANNE - 30 September 2015
" Easy pivk up and drop off. Nice car "
LONDON, GB - Reviewed by DENISE - 30 September 2015
" Hertz Gatwick Airport used my Debit Card for their security deposit. After returning the car with no problem, I've been told that it could take up to 10 days to recredit my current account with the deposit!!! This is not acceptable and I was not informed when I collected the car that this would happen!! Bad Form HERTZ!!!! "
BIRMINGHAM, GB - Reviewed by MICHAEL - 29 September 2015
" It would have been useful if the printable booking confirmation voucher had clearly stated "Europcar" instead of "Interrent". "
" Poor customer service at the pick-up desk. Slow and impersonal. "
BRISTOL, GB - Reviewed by DECLAN - 29 September 2015
LUTON, GB - Reviewed by JAMES - 28 September 2015
" I always use auto europe when hiring a car and everything works out fine "
" I was surprised they took £300 deposit from me granted it was refunded when the car was returned undamaged. "
MANCHESTER, GB - Reviewed by PETER - 21 September 2015
LEEDS, GB - Reviewed by CARL - 21 September 2015
" Great service and value for money. "
" Great service, easy smooth collection and return. Knowledgeable staff with clear directions. Only criticism is the whole return filled within 10 miles at 5am was a little bit of a nightmare in the fog in an area which was unfamiliar, thanks to 'Bossy Bessy' (sat nav) we made it with time to spare, eventually. "
BIRMINGHAM, GB - Reviewed by PHILIP - 18 September 2015
BIRMINGHAM, GB - Reviewed by PATRICK - 18 September 2015
BRISTOL, GB - Reviewed by WINIFRED - 17 September 2015
" I was unsure as to where to go when I arrived in Bristol Airport. A little help in that regard would be appreciated. "
" The car was returned as I had received it. Yet it was unclear on my departure whether the car hire company was satisfied or otherwise. Surely, the car could have been inspected there and then (mid afternoon) and confirmation of satisfaction or otherwise conveyed to me by the hire company representative. "
BRISTOL, GB - Reviewed by ANA - 17 September 2015
" More info needs to be provided re individual hire company locations etc. People need to be alerted to the fact that despite paying an additional fee for damage cover, the individual hire company then requests another additional fee at pick up. "
" No indication that office was not at airport. Repeatedly called for pick up and was promised call backs which never happened. Waited 1.5 hours at airport before finally being collected. Was supposed to collect car at 8 and finally got it at 10.30, so was late to meeting. Total lack of vital information meant I was 2 hours late for my meeting, which then resulted in me leaving late. Return shuttle bus to airport only runs on hour and half hour (no information about this provided either), and if the bus hadn't been delayed, I would have missed my flight. All in all, an exceedingly poor experience with this company and will advise friends not to book with them. "
LONDON, GB - Reviewed by ASIF - 17 September 2015
LONDON, GB - Reviewed by LEWIS - 16 September 2015
" I reserved (3422391) a car with a pick up at Stansted Airport at 6pm on 12th Sept. On 10th Sept, I noticed on your website that the price had dropped. I tried to modify my reservation but was informed that it could not be modified online. I then tried to cancel the reservation but was told this could not be done online. I then requested cancellation via email at 17.06 on the 10th Sept i.e. 48 hours & 54 minutes before pick up. Based on your refund policy of 48 hours, I assumed that cancellation would be straightforward. However, I received an email on 11th Sept at 19.51 stating cancellation was not possible as the pick up was within 48 hours. It took a phone call to explain that I had requested to cancel outside of the 48 hour window. "
" All of the car rental companies have relocated to a 'Car Rental Village' at Stansted. Despite my reservation & voucher stating that the pick up was at the arrivals terminal, I instead had to get a shuttle bus to Enterprise. The signs for where the bus picked up passengers outside the terminal were non-existent. There were a few of us standing around trying to find the bus stop. Eventually the shuttle passed us and stopped at the end of the terminal. We rushed to catch it. Once at Enterprise, all was good with the service. However, in addition to the £1000 excess held on my credit card, I was also charged a £200 deposit. This deposit was not mentioned on my voucher. I was told it covered any motoring fines that might be incurred. "
MANCHESTER, GB - Reviewed by THOMAS - 16 September 2015
" This was a good experience from booking to completion. Thanks "
ABERDEEN, GB - Reviewed by MARY - 15 September 2015
" Insurance cover options should be made easier to understand. As additional insurance cover, which I thought I had paid for was offered by Keddy. "
MANCHESTER, GB - Reviewed by MELODY - 14 September 2015
" Did not meet Interrent...were looked after by europecar "
LEEDS, GB - Reviewed by SHANE - 14 September 2015
LONDON, GB - Reviewed by ALISON - 10 September 2015
LUTON, GB - Reviewed by CLAIRE - 08 September 2015
" Car was not up to standard. We noticed that the aerial was broken when we first seen car but was assured that it did not affect the working of the radio. However when we drove away the radio was in fact not working at all. With 3 children this was quite frustrating. Also the boot would not close properly you had to bang it with great force to close it sufficiently to be able to lock the car (or else it wouldn't lock at all) lastly the mg car we had cut out a miner of times during the 3 days of hire. It did however start again each time. We mentioned issues to hertz staffember when we dropped back car but heard nothing from hertz since even though he said he would report issues. Very disappointed with the car and service this time. "
EAST MIDLANDS, GB - Reviewed by GERALDINE - 08 September 2015
" Pity the desk in the terminal building was unoccupied, difficult to find where to go to pick up car, a very very long walk, luck it was not raining. "
LONDON, GB - Reviewed by DEREK - 06 September 2015
BRISTOL, GB - Reviewed by EMANUELE - 02 September 2015
" I will never use Easirent again. You should scrutinize better the renting companies you guys propose. "
" I needed to wait 1h for a bus to get their office; Their office is 10min far from the airport; "
LIVERPOOL, GB - Reviewed by RAAD - 02 September 2015
LONDON, GB - Reviewed by ANDREW - 01 September 2015
" Very quick and professional would use again "
BIRMINGHAM, GB - Reviewed by MARIE - 31 August 2015
BIRMINGHAM, GB - Reviewed by PEDRO - 31 August 2015
" The car we got was not similar to the we booked "
" We booked a Ford Ka or similar, the car we got was way smaller only fitting 4 people max., we had to do a very short drive and a Ka would had suffice, but we were forced to upgrade. A £200 deposit was taken from my account, even paying with a credit card. I haven't seen this in many years and I was surprise they are still doing it "
SOUTHAMPTON, GB - Reviewed by JAMES - 30 August 2015
BRISTOL, GB - Reviewed by BRENDAN - 29 August 2015
" I had arranged to pick up the car with a full tank and return full but the vehicle only had 1/4 of a tank, the rep (Brian) apologised and said bring back with the same. I returned the vehicle with 3/8 of a tank. When I checked my credit card I found that more money had been kept, I rung and was told a fuel surcharge was added, I explained the above and I am waiting for the money to be put back into my account. "
BRISTOL, GB - Reviewed by ALLAN - 28 August 2015
" Europe car as your agents were excellent when solving a problem relating to my driving licence. I can't speak highly enough of Andrew who solved my problem "
" It's a long walk from the airport terminal to their offices "
MANCHESTER, GB - Reviewed by PATRICK - 27 August 2015
" a brilliant service with excellent staff thank you "
" the staff where great i will be recommending them "
MANCHESTER, GB - Reviewed by PAUL - 26 August 2015
SOUTHAMPTON, GB - Reviewed by O CONNOR - 26 August 2015
LUTON, GB - Reviewed by MARK - 26 August 2015
LONDON, GB - Reviewed by JAROSLAW - 25 August 2015
BRISTOL, GB - Reviewed by WILLIAM - 25 August 2015
LEEDS, GB - Reviewed by DERRICK - 24 August 2015
" First rate service as always "
" Supplied with new vehicle with no issues whatsoever . First class service, "
LONDON, GB - Reviewed by ROISIN - 24 August 2015
" Not impressed with interrent's (handled by europecar) customer service. I waited for one hour at desk to be told my category of car was not available so I had to wait or upgrade for £20. When I said I was unhappy to wait seen as I was due to collect car one hour ago I was told I could have the upgrade for free. This should have been offered in first instance or the car I had booked should have been ready. "
LIVERPOOL, GB - Reviewed by NEIL - 22 August 2015
LONDON, GB - Reviewed by JOHN - 21 August 2015
BRISTOL, GB - Reviewed by PETER - 21 August 2015
" great value, perfect car. "
" Staff at counter very friendly and helpful. As the car was about to be sold after my rental, I was offered a special deal on fuel which saved me quite a few pounds "
LONDON, GB - Reviewed by THOMAS - 20 August 2015
" When I returned a member of staff found a very very small crack in the windscreen. Although I had full cover I could have been charged £100. This is ridiculous and quiet obvious a money making scam. My experience became very negative of Hertz. And please yes use my Comment. "
MANCHESTER, GB - Reviewed by EMY - 20 August 2015
" Pick up staff very helpful even though it was late at night "
LEEDS, GB - Reviewed by GEORGINA - 18 August 2015
BIRMINGHAM, GB - Reviewed by ANN - 18 August 2015
" Lovely staff, very easy to book and check in. "
" See above, nice and easy, no hassle and no surprises regarding cost, petrol ect. "
BRISTOL, GB - Reviewed by LIAM - 17 August 2015
" Given an upgrade but not told extra charge, we thought the extra charges wAs for the insurance extra that we did agree to take, on telephone after the credit card bill received told us they would ring back never did and no refund "
LONDON, GB - Reviewed by TIMOTHY - 13 August 2015
" Very good Service, "
" We rented with Enterprise which is the same company as Alamo, the car was a Opel Insignia Estate 2.0 Litre diesel. We had no problems and the car drove very well, the staff were friendly and polite. This is the second or third time I used Enterprise and I always get a great service. "
CARDIFF, GB - Reviewed by RAY - 12 August 2015
" The address given to pick up the car was non-existant. The address I should have received was five MILES away.Apparently you are to blame not Europcar for this unbelievable discretion. I made the booking because it was within walking distance of Cardiff railway station. "
" Once I had found the right place everything was good. "
LUTON, GB - Reviewed by EOGHAN - 10 August 2015
" It wasn't clear that the insurance we bought through you still required a credit card with a very large limit for covering the other company's excess. This resulted in us having to buy more insurance before being able to rent the car. "
" The new rules for holders of UK should have been advertised in advance prominently. We were only told when we arrived. There was no wifi to access the DVLA website and we didn't know our national insurance number. The phone option wasn't mentioned until we spent time and money trying to find ni numbers using expensive mobile data. This cost ten pounds- are easirent making a profit on this? The one person staffing the desk gave the impression that this happened to lots of people so why weren't we warned? We also were given very slow service and ther Part of this was filling in paper forms - why couldn't this information be requested when we booked online? It was a waste of our time. We will never use this company again and we felt cheated. "
LONDON, GB - Reviewed by GEORGE - 10 August 2015
" complete and utter shambles would never use again or even consider to any freind or buisness typicaliy american company no way of talking to any one only second party that has no answers what so ever they were no at fault . i was told at 12 mid night that staff of the company will be available 8 in the morning god bless our simple brittishcompany "
EAST MIDLANDS, GB - Reviewed by KEITH - 10 August 2015
" I had to pay an extra £50 due to a one way fee which was never mentioned when booking the car. It wasn't in the terms & conditions either which I printed off and showed the lay in Hertz. Very disappointed in this. "
" Lady helped in every way, I asked for a car with a GPS, she gave me a car as required, however the destination I was travelling to was not on the built in GPS, I tried it many different ways, and got nowhere. Again for £16.99 it was a complete waste of money. "
MANCHESTER, GB - Reviewed by JEFFREY - 09 August 2015
" Car we received was not as per the one we booked. The picture showed a saloon car and said it was an Opel Astra or similar. We received a Ford Focus and questioned it on arrival but we're told that was what we booked. I would not class a Ford Focus as the same size as a saloon car or an Opel astra "
" Car we received was not as per the one we booked. The picture showed a saloon car and said it was an Opel Astra or similar. We received a Ford Focus and questioned it on arrival but we're told that was what we booked. I would not class a Ford Focus as the same size as a saloon car or an Opel astra "
LONDON, GB - Reviewed by MARK - 08 August 2015
MANCHESTER, GB - Reviewed by BRIAN - 07 August 2015
" I travel a lot. When I need a rental car, I rely on Auto Europe to provide me good value. Importantly, when I have had issues with the rental companies, I have found that you have been very supportive. These are the two key reasons why I continue to use your service. "
" Good service. Great communication from ENTERPRISE at start and end of rental. One comment is that Manchester has no signs for car rental as you enter the airport. I've never seen that before, it makes it difficult to find the car rental returns. This is no fault of ENTERPRISE, as it is Manchester Airport that own that issue. "
BRISTOL, GB - Reviewed by SEAN - 05 August 2015
MANCHESTER, GB - Reviewed by PHILIP - 04 August 2015
GLASGOW, GB - Reviewed by DAVID - 31 July 2015
" Horrible company to deal with "
LUTON, GB - Reviewed by EDMOND - 29 July 2015
" Excellent service! Thanks very much. "
LONDON, GB - Reviewed by CIARAN - 28 July 2015
LONDON, GB - Reviewed by MARK - 27 July 2015
" Not very happy that you took the money from my account when i was entitled to cancel my booking before collection "
LONDON, GB - Reviewed by MARTIN - 27 July 2015
" I was charged 88.79 euros for rental car from various auto Europe, when I got to Stansted, I was then charged 543.21 by vp Enterprise, Total-632.00 euros, for rental period 23rd to 25th July. I had to attend a Funeral in Norwich, I did not notice that it was so expensive. Of course I am not so happy. I may have to take it further. "
" Customer service very good, very expensive rental car. "
BIRMINGHAM, GB - Reviewed by ABIODUN - 26 July 2015
" Collection time needs to be improved as I had a delay of more than 30 minutes, and the car I requested was not the one I had. Yet, I 'll do it again with you guys. "
LONDON, GB - Reviewed by JOHN - 24 July 2015
LONDON, GB - Reviewed by EAMONN - 23 July 2015
" Excellent customer service "
BRISTOL, GB - Reviewed by NOEL - 23 July 2015
" Staff at interrent very helpful & pleasant. Car was an up grade on my rental. I was very satisfied. "
" Staff very helpful & pleasant "
LONDON, GB - Reviewed by THOMAS - 22 July 2015
" Very competitive prices and a very clear website. will definitely use again. "
" Professional and courteous staff. Explained everything clearly and gave choice of three cars, Vauxhall, Fiat and Seat in selected class. Cars in great condition and perfectly clean. Fast hire and return process. "
LONDON, GB - Reviewed by MARY THERESE - 21 July 2015
" I tried to book a Ford Fiesta size car but was told there were none available and booked a Ford Focus size car. Was given a Ford Fiesta by Hertz??? "
" No mention of getting a Ford Fiesta instead of Ford Focus. "
LONDON, GB - Reviewed by PADRAIG - 21 July 2015
" Still waiting for my security deposit to be refunded into my account, the money was taken out of my account straight away but 4 days after i return the car im still waiting for it to show in my account "
MANCHESTER, GB - Reviewed by GERARD - 21 July 2015
" Extremely slow. My experience felt like a second rate customer service. However the agent I engaged with was extremely courteous, even when he did look under resourced. "
BIRMINGHAM, GB - Reviewed by NOEL - 20 July 2015
" Excellent "
" Great customer care "
MANCHESTER, GB - Reviewed by MARK - 20 July 2015
" Some companies ask for a ridiculous £1200 deposit but this was a more reasonable £200. I don't like that you can't reduce your excess to 0 as the lowest they do is £100, but it was still more sensible. "
BRISTOL, GB - Reviewed by ROBERT - 14 July 2015
GLASGOW, GB - Reviewed by GERARD - 14 July 2015
LONDON, GB - Reviewed by KENNETH - 14 July 2015
BRISTOL, GB - Reviewed by PAUL - 13 July 2015
" Two things. Firstly, upon arrival at Bristol Airport we went to find the Autoeurope desk...there wasn't one. No signage, no identity. Found in Europcar desk... Three staff, only one could access the booking, the computer says no... Incorrect t&Cs presented on the booking form regarding dvla code. Long long long long long time to get car. Upon return, informed that no staff available to check car in. That they will take the key but that from 7pm to 7am that I am still responsible for any damage caused despite leaving the car in your care and leaving the country!?!?!? Nonsense. "
" See above "
GLASGOW, GB - Reviewed by SIOBHAN - 09 July 2015
BIRMINGHAM, GB - Reviewed by MICHAEL - 07 July 2015
" Yes car was fine, service fine. The most important thing was not made clear regarding your insurance cover, you recommended extra insurance to cover excess which I did then when to pick up car was told that I was not fully Procted more money to be paid. I had not expected this which I was very disappointed with. You were recommended to me by company which had used your company before. I had told many people when I had booked your car how happy I was with cost, how wrong I was. Would have been as cheap to have brought my own car on boat. I know that there are European moves to have changes in car hire, "
" Would like transparency in total cost "
BRISTOL, GB - Reviewed by DAMIAN - 06 July 2015
BIRMINGHAM, GB - Reviewed by PAUL - 04 July 2015
" Good location, very helpful staff at reservations desk and car park office. "
GLASGOW, GB - Reviewed by SEBASTIEN - 03 July 2015
EAST MIDLANDS, GB - Reviewed by DAVID - 29 June 2015
" Great car for the price "
" Enterprise were fantastic. Very professional and polite staff "
LONDON, GB - Reviewed by PETER - 29 June 2015
" Always get best prices and no hassle at the desk when collecting the car. "
" Their customer service is excellent, together with AE best prices this is a great combination. "
NEWCASTLE, GB - Reviewed by ORLA - 26 June 2015
" there were no cars available the rep asked us to wait one hour, i told him i could not do this and would like to cancel my booking and get one elsewhere he told me i would have to contact auto europe after some discussion he offered me a smaller 2 door corsa i hope auto europe will refund the difference? "
" there were no cars available the rep asked us to wait one hour, i told him i could not do this and would like to cancel my booking and get one elsewhere he told me i would have to contact auto europe after some discussion he offered me a smaller 2 door corsa i hope auto europe will refund the difference? "
BRISTOL, GB - Reviewed by HELEN - 25 June 2015
LONDON, GB - Reviewed by BRENDAN - 24 June 2015
" Had to wait nearly 45 minutes in queue to get car. We were then given a smaller car than was ordered and paid for. However when we returned to the desk the guy was helpful and changed the car. "
BIRMINGHAM, GB - Reviewed by BARRY - 24 June 2015
LONDON, GB - Reviewed by GEORGE - 23 June 2015
" Booking easy through Auto Europe. "
" Very happy with service provided by Hertz and with vehicle hired. "
LONDON, GB - Reviewed by COLIN - 23 June 2015
" Car rental was easily laid out on website, enabling us to choose the best package that suited our needs. But our booking was not properly communicated to Keddy/Europcar "
" 1. Car rental desk was not in terminal building as stated on booking. Was a bus ride way to an un-sign posted car rental village, which caused great difficulty in finding when car needed dropping back sunday, there is no signposts to find car drop off 2. we booked a 4 door astra or similar and was given a 2 door car, which was unsuitable, we understand an astra is not confirmed but still expected a 4 door car. To get a 4 door car that they had Europcar wanted an extra £20.00 3. we booked all insurance with you and extra excess package and europcar still tried to charge us for excess package. "
BIRMINGHAM, GB - Reviewed by FELIX - 22 June 2015
" The staff where very helpful and friendly from the desk inside the terminal to the staff at the collection point. The gentlemen at the car collection office was very helpful and professional "
" I got a five star treatment "
LONDON, GB - Reviewed by JOHN - 17 June 2015
LONDON, GB - Reviewed by DENISE - 14 June 2015
" Hard sell on insurance a bit off putting .. But I'm more than satisfied with the car and service I received. The staff in your office were very friendly and professional.. "
LUTON, GB - Reviewed by ROBERT - 13 June 2015
BRISTOL, GB - Reviewed by JAMES - 13 June 2015
BIRMINGHAM, GB - Reviewed by JOSEPH - 08 June 2015
MANCHESTER, GB - Reviewed by SHIRLEY - 06 June 2015
" The girl that took my call was very unhelpful "
" Excellent !!! The 2 ladies at reception were a pleasure to deal with... "
BIRMINGHAM, GB - Reviewed by ANA - 05 June 2015
" The car was hired through the Keddy hire company, however there was no indication at any point that I would need to go to a different company's reception at the airport. It was only because I asked a random member of staff with another hire company where the Keddy reception was, that I found out the car was being hired through europcar. Luckily I did not have to queue to find out this information; if I had done, I would have been very annoyed at the delay. "
LUTON, GB - Reviewed by STEPHEN - 04 June 2015
" I've done business with Auto Europe before and would do again as it's a very easy process and I've always been satisfied with the cars I've hired "
" The staff were very friendly, we got a great car and everyone was very efficient. The only thing I didn't like was that the 300 deposit was actually taken from my card instead of just being held in case there was a problem. It's not been refunded to me yet and it may mean that I'll have to pay the money as my credit card bill is due, before I get the refund. "
BIRMINGHAM, GB - Reviewed by CATHAL - 02 June 2015
" Staff at Birmingham very nice. A pleasure to deal with. "
LONDON, GB - Reviewed by HAYLEY - 01 June 2015
" overall very satisfied, easy, stress free process. great car, good company "
" No complaints "
BRISTOL, GB - Reviewed by PHILLIP - 01 June 2015
" the insurance excess of £1,150 is too high as standard. "
" the insurance excess of £1,150 is too high as standard. "
LEEDS, GB - Reviewed by SUSAN - 27 May 2015
" Terribly disappointed with car hire collection. I had to wait 3 hours for a car to be available even though I had pre - booked a car. Plans for that morning ( and the rest of that day) were totally ruined. On a plus note, the lady called Jane on the car hire desk was pleasant and courteous. "
" As above "
BRISTOL, GB - Reviewed by MARK - 21 May 2015
" I have used autoeurope before and found them excellent.However this time the Alamo office in Bristol was too far away especially when the weather is bad.I also was accompanied by my 89 yr old mother who struggled to walk that far.I would not use Alamo/autoeurope in Bristol again "
LONDON, GB - Reviewed by MARC - 20 May 2015
" I have been renting cars worldwide for more then 20 years, i never had an experience like Easyrent at the Hilton at Gatwick before. the waiting time to be seen was 40 min with only 1 person ahead of me. agent wanted to block 1700 on my credit card, when this was not an option he would not release the car unless i paid an extra fee of twice the original renting fee as a "waiver excess". I do not need your feedback on this, thank you. "
NEWCASTLE, GB - Reviewed by JOSEPH - 19 May 2015
BRISTOL, GB - Reviewed by RHODRI - 18 May 2015
" none, use you all the time and never a problem. "
" super friendly staff, although they could do with a larger office! "
ABERDEEN, GB - Reviewed by DAVID - 17 May 2015
" The cost of this was outrageous and much greater than expected. While I might use Auto Europe again I will certainly NEVER use Hertz via Auto Europe again. "
" NEVER EVER prpose Hertz to me EVER AGAIN "
MANCHESTER, GB - Reviewed by GARRET - 14 May 2015
" Took longer to get car than my flight time. Offered 'smartphone ' -activated option but they wanted an additional £10 per day for their shortcoming. When I finally got a car, it was not properly inspected as I subsequently discovered far side rear door frame was full of water, probably due to poor window seal. Poor service "
BRISTOL, GB - Reviewed by FIDELMA - 13 May 2015
GLASGOW, GB - Reviewed by ROGER - 12 May 2015
" the website was ok but I did not receive my car and I had to hire a car with another company. See answer below "
" very poor, I arrived at the airport to find that the car hire operator had gone home for the nigh and was not contactable by phone. I had to hire a car with another company at 5 times the price I had booked the car for through Auto Europe. The experience was terrible. The hotel mentioned in the pick up point told me they had repeatedly asked EASIRENT to stop referring to them as they had a lot of people coming in and asking about them, a company of which they had nothing to do with. "
MANCHESTER, GB - Reviewed by MICHAEL - 11 May 2015
" A Positive: Great cars "
" We spent a long wait in the port cabin, with no chairs, and with what seemed like endless amounts of paperwork. My suggestions are to firstly put some chairs in the port cabin. Secondly: Surely a lot of the details that you need could have been done online when booking the service... "
BIRMINGHAM, GB - Reviewed by MARTIN - 08 May 2015
LONDON, GB - Reviewed by EDWARD - 06 May 2015
" A deposit of £300 plus £9-01 upgrade was charged to my credit card on the day of pickup, Sunday 3 May 2015 and appeared on my credit card account on Tuesday 5 May 2015 converted to 428-12. I was credited back on Wed 6 May 2015 but only for 398-90 - a difference of 29-22. Other car hire companies such as Hertz put a hold on your card for the deposit and then release the hold when the car is returned in order. Why does Enterprise put the deposit charge through? I as the customer should not be losing out because of currency fluctuations. Extremely annoyed about this and will definitely not use Enterprise again nor will I recommend them but will in fact actively encourage all my acquaintances who avail of car hire not to use Enterprise. "
GLASGOW, GB - Reviewed by LAURENCE - 04 May 2015
" service was very good and price very competitive "
" hertz , as usual, were very satisfactory. "
GLASGOW, GB - Reviewed by LAURENCE - 04 May 2015
" service was very good and price very competitive "
" hertz , as usual, were very satisfactory. "
EDINBURGH, GB - Reviewed by DENISE - 01 May 2015
" Paid for insurance and was not put on to my voucher so had to pay again in Edinburgh, so will be on the phone when I get back. No impressed with the on line services. "
EDINBURGH, GB - Reviewed by DENISE - 01 May 2015
" Paid for insurance and was not put on to my voucher so had to pay again in Edinburgh, so will be on the phone when I get back. No impressed with the on line services. "
BIRMINGHAM, GB - Reviewed by LIAM - 01 May 2015
" Good value quote and no issues with the booking. Emails giving directions were nice and clear. No hidden costs. Overall a very service. "
" Most satisfied I have been with a car rental company. There appears to be a company policy of accountability meaning each individual is keen to give you their name and best service possible. Jess was very friendly and professional when we collected the car at Birmingham airport. Also they upgraded our car and my Dad's car. When my Dad returned with an empty fuel tank they advised to fill elsewhere instead of charging a premium there. A faultless example of real customer service. Well done to all at enterprise. "
LIVERPOOL, GB - Reviewed by DONNA - 01 May 2015
LIVERPOOL, GB - Reviewed by DONNA - 01 May 2015
LIVERPOOL, GB - Reviewed by EMER - 27 April 2015
" good value , service satisfactory, good cars "
" fine, very helpful , "
LIVERPOOL, GB - Reviewed by EMER - 27 April 2015
" good value , service satisfactory, good cars "
" fine, very helpful , "
BRISTOL, GB - Reviewed by RHODRI - 23 April 2015
" all fine. "
" a common fault with all hire car companies; it takes too long to collect the car! "
LONDON, GB - Reviewed by PEADAR - 21 April 2015
" Great car rental site. I always use it when I travel. "
" Very friendly and helpful staff both at the booking desk and at the car collection point. Business cards given out by each member of staff that I encountered. "
LONDON, GB - Reviewed by PEADAR - 21 April 2015
" Great car rental site. I always use it when I travel. "
" Very friendly and helpful staff both at the booking desk and at the car collection point. Business cards given out by each member of staff that I encountered. "
LONDON, GB - Reviewed by COLIN - 17 April 2015
" Smooth transactions as usual "
" Handled by Enterprise, they are the only company to transact the holding deposit into the local currency and back again on return of vehicle. There is then a currency transaction charge both times. I will not use Enterprise again "
LONDON, GB - Reviewed by EVALDAS - 07 April 2015
" Had a priblem with a deposit to rentsl company. There was a note on T&C's. Nite clear enough and didn't had estimates of hiw much could the deposit. There should be a note of required deposit amount when making the actual booking online. "
" Had an issue with deposit but staff were helpfull and done everything they could. "
LONDON, GB - Reviewed by EVALDAS - 07 April 2015
" Had a priblem with a deposit to rentsl company. There was a note on T&C's. Nite clear enough and didn't had estimates of hiw much could the deposit. There should be a note of required deposit amount when making the actual booking online. "
" Had an issue with deposit but staff were helpfull and done everything they could. "
GLASGOW, GB - Reviewed by MICHAEL - 28 March 2015
" The car rental cost was very good value for money "
" All the staff were very friendly and attentive "
GLASGOW, GB - Reviewed by MICHAEL - 28 March 2015
" The car rental cost was very good value for money "
" All the staff were very friendly and attentive "
LONDON, GB - Reviewed by THOMAS - 25 March 2015
" Quick and easy friendly staff very helpful "
" Very happy "
LONDON, GB - Reviewed by THOMAS - 25 March 2015
" Quick and easy friendly staff very helpful "
" Very happy "
BIRMINGHAM, GB - Reviewed by DENIS CRAIG - 24 February 2015
" As I use Auto Europe quite a lot, did you ever think of a loyalty scheme for regular users? "
" The experience was trouble free from the initial booking -in with the happy and pleasant girl at the terminal to the bubbly personalities of Raj and Amy at pickup and drop off. As long as the rates are competitive I would have NO HESITATION in using Enterprise in the future or recommending them to friends!!!!!!! Thanks for the trouble free car hire. Regards, Denis Craig Mc Carthy Cork, Ireland "
LONDON, GB - Reviewed by ADAM - 04 February 2015
" Love the fact we can see who we are hiring with now. "
" Very friendly and fast, "
EAST MIDLANDS, GB - Reviewed by COLM - 01 February 2015
" The price you offered me (& delivered) was excellent value for money. I spent some time shopping around, and your website delivered a solution with which I was delighted. Thank you "
" Staff were pleasant & helpful, although quite rushed (at collection time). However, this was merely because they were busy. I would have been grateful if they had given more time to explaining the car - where all the controls were - particularly the petrol cap release button - which I could not find when re-fuelling. Also - there was no explanation about having to engage the clutch at ignition stages. This nearly caused a lot of trouble. The rush to get me away was annoying, however they did walk me to the car and did try quite hard, so in terms of service, they are certainly to be commended. I will be happy to hire from them again, and the reservations I had in advance (due to some adverse reviews) were completely unfounded. "
GLASGOW, GB - Reviewed by JANEY - 23 January 2015
" good, friendly and efficient service "
GLASGOW, GB - Reviewed by JANEY - 23 January 2015
" good, friendly and efficient service "
LONDON, GB - Reviewed by JOHN - 16 December 2014
" excellant service..efficant helpful staff.. "
" very helpful staff.will use again.. "
LONDON, GB - Reviewed by MICHAEL - 05 November 2014
" No issues with cars or service provided by Auto Europe. Thoroughly satisfied. Exceptional value. "
" First customer service rep was not helpful. Denied I had a booking even though I had printed voucher. Then complained that the cars shouldn't be rented out after 8pm.???? Nonsense since I was there only a few months ago. A second rep took over and he was extremely helpful. Had to fill out booking manually on paper for some reason. Car was good. Anyway despite initial hiccup, it went well. "
BRISTOL, GB - Reviewed by NOEL - 03 November 2014
" It was not very clear which office i needed to go to for the keys .. i didn't see any signs for 'Interrent' or 'Auto Europe' apart from that,the service was first class . N. "
" The comments above apply . "
LONDON, GB - Reviewed by JANE - 26 October 2014
" Fast efficient service. Pleasant staff. Good price, no hidden charges. "
" As above "
NEWCASTLE, GB - Reviewed by RUTH - 02 August 2014
" Fantastic "
" Fantastic "
SOUTHAMPTON, GB - Reviewed by ANDREW - 24 June 2014
" Very good web site. "
" Very helpful staff. "
GLASGOW, GB - Reviewed by MAURICE - 11 June 2014
" Very good value "
" Excellent customer service, very straightforward. "
EDINBURGH, GB - Reviewed by HARRY - 03 June 2014
" good price comparison "
" car size which I had booked not available. they tried to give me a smaller car which I refused to take. eventually got an upgrade but I felt they were trying it on with me. "
STANSTED, GB - Reviewed by JOHANNA - 29 May 2014
" Easy website to use "
" Professional and reliable service "
EAST MIDLANDS, GB - Reviewed by AIDEN - 25 March 2014
" Well done with establishing a fuel option that runs throughout the hire period. That all prices should include 0 excess on car hire "
" Very pleasant young lady at the desk this makes dealing with car hire much better. "
STANSTED, GB - Reviewed by NEIL - 07 March 2014
" No problems at all "
" Good to deal with "
STANSTED, GB - Reviewed by RAY - 02 March 2014
" A positive experience for me. "
STANSTED, GB - Reviewed by THOMAS - 28 February 2014
" Auto Europe were very good to deal with. "
" Budget staff not very friendly. Also had bought extra insurance with auto Europe and when collecting car Budget made me pay £13 per day insurance or £850 deposit. "
EAST MIDLANDS, GB - Reviewed by RICHARD - 03 January 2014
" top class, easy to book, very reasonable prices. 10 out of 10. "
" very good, efficient and friendly. Slight grievance, the extra charge for return of vehicle to different location,, other than that no problems. "
EAST MIDLANDS, GB - Reviewed by DAVID - 28 December 2013
" I was delighted with whole service. "
LEEDS, GB - Reviewed by CONOR - 23 December 2013
" good experience and no problems with rental, etc. Would use again. "
STANSTED, GB - Reviewed by FINBARR - 18 November 2013
" An excellent service for a very reasonable price. Thank you! "
BIRMINGHAM, GB - Reviewed by PETER - 13 November 2013
" None, service good as always. "
" The Enterprise staff at Birmingham Airport were extremely courteous and I probably received the best service I have ever experienced at a car rental office. "
STANSTED, GB - Reviewed by PIOTR - 11 November 2013
" got the voucher sorted in the last day, thank you for your help "
" all issues sorted, good overall experience "
STANSTED, GB - Reviewed by CHERYL - 05 November 2013
" I have used your service several times and always have used enterprise cars, this time they had no cars available so we went with budget. BIG BIG mistake NEVER again! "
" From start to finish our 1st and LAST experience with Budget a complete disaster. The man at the booking in desk was rude, curt ,smug and totally unpleasant!. The people standing behind us in the que actually said if thats how they treat there customers (meaning me) we will go somewhere else and did!. I should have done the same. The car had to be returned 2 days into the hire as it was virtually undriveable and beaten up.(we were then given a nice car). Nobody explained what to do when returning the car as it was early in the morning and unmanned. A member of staff actually stated thats why we are called Budget when told about all the problems we had encountered!. This hardly seems the best way to treat customers. "
MANCHESTER, GB - Reviewed by KELVIN - 19 October 2013
" Great service, I use it at least once a month. Please add autofil so that I don't need to enter all the details over again each time! I will keep using autoeurope "
" I seem to always book Enterprise and always enjoy the experience. Staff are exceptionally well trained and have a great attitude. One problem is that last month I the deposit of £200 was charged to my card and only refunded more than a week later! This is a new policy for Enterprise and I would suggest they change this immediately or I will consider changing company. "
LIVERPOOL, GB - Reviewed by GYTIS - 09 August 2013
" great service would recommend "
" great service would recommend.Thanks! "
LUTON, GB - Reviewed by PAUL - 17 July 2013
" Excellent user friendly service "
" Polite professional staff Top quality high spec Cars, Great compound with plenty of space this was my second time using Enterprize in Luton and will definitely use them again "
STANSTED, GB - Reviewed by ROBERT - 13 July 2013
" Cheapest price "
" Straight forward, no hassle rental "
STANSTED, GB - Reviewed by ANDREW - 15 June 2013
" No problems with service will use next time I need a car thanks "
" Top service everything went smoothly thanks "
STANSTED, GB - Reviewed by CHARLES - 23 May 2013
" Well run company with helpful & well trained staff "
" On the ball, no problems at all. Improving all the time. "
BIRMINGHAM, GB - Reviewed by ROBERT - 21 May 2013
" Keep up the good work! "
STANSTED, GB - Reviewed by STEPHEN - 03 April 2013
" Total 100% satisfaction "
" National were amazing,, they were very busy as it was Easter weekend, and I was upgraded to Mercedes C class...... best hire car I ever had.... "
EDINBURGH, GB - Reviewed by DENIS - 26 March 2013
" My only critique would be that company's should include their insurance prices. "
" Include insurance prices. "
STANSTED, GB - Reviewed by ALFRED - 19 March 2013
" We were very satisfied with our car and the service provided to us on our trip. "
" Very efficient and we were very well looked after. "
STANSTED, GB - Reviewed by NIALL - 19 March 2013
" Very good ,as usual, good website great price. "
" Efficient, friendly, helpful, prompt. Nice car ! "
EAST MIDLANDS, GB - Reviewed by CATHRYN - 11 March 2013
" I was disappointed that there was no map in the car "
MANCHESTER, GB - Reviewed by STEVEN - 16 February 2013
" My first time to use car hire from Manchester airport,it was brill.we usually take our car,but we wear in a hurry to get there ,as my brother was ill.worked out much cheaper and so easy,we will not take our own car any more its so much easer, auto Europe wear brilliant .thank you so much. "
" Lovely Chap looker after us everything went very smooth.very pleased with everything. "
MANCHESTER, GB - Reviewed by KEVIN - 08 January 2013
" From the time I walked into the car hire village I was treated with respect and the staff were very helpful. I had a lovely car and my experience was very good overall "
STANSTED, GB - Reviewed by PAUL - 21 December 2012
" always very helpful, not always the most economical. "
" They are all the same, mostly unhelpful unless you have paid top dollar. "
EAST MIDLANDS, GB - Reviewed by AIDEN - 11 December 2012
" Have used this many times - would be good to see comparisons "
" Car was not ready, had to wait 15-20 mins "
LUTON, GB - Reviewed by PAUL - 03 December 2012
" User friendly website good booking procedure and good value "
" Top class service staff were polite professional and extremly courteous and helpfull. Car was high spec ,spotless and nearly new. Petrol policy was fair and the staff worked out exactly how much fuel I needed. One of the best companies I have ever dealt with "
STANSTED, GB - Reviewed by STEPHEN - 28 November 2012
" There prices are unbeatable, use them all the time.. "
" Never had a p[roblem, when using Auto Europe I always choose Budget. "
BRISTOL, GB - Reviewed by ALAN - 25 November 2012
" Don't try to push additionals when collecting car. "
" Sales staff very goood except a little pushy when trying to sell additional cover and upgrades "
EAST MIDLANDS, GB - Reviewed by JOHN - 20 November 2012
" We have had good experiences renting with Auto Europe. Thank you "
" The staff were very helpful and friendly. Our only bother was when we returned the car and went to the desk at the Airport, we had to wait for someone to check over the vehicle - there was no one in the drop off area available. We did appreciate that it was a Sunday and staff may not be available. "
LONDON, GB - Reviewed by DENNIS - 19 November 2012
" excellent service no issues with it , the correspondance was good with the booking staff and all issues were resolved "
" excellent , I recommend this website to everyone "
MANCHESTER, GB - Reviewed by BERNARD - 04 November 2012
" Getting better.... "
STANSTED, GB - Reviewed by RICARDO - 25 October 2012
" Easy to book. "
" It took me less than ten minutes to be on the road. I recommend. "
HOLYHEAD, GB - Reviewed by SILVIU - 16 October 2012
" Perfect service. Very impressed. "
" Spot on!! Great service. "
STANSTED, GB - Reviewed by MICHAEL - 15 October 2012
" Good Value Straight Forward rental "
" Explained details to us. Very friendly Only small issue is your parking area is furtherest away. "
STANSTED, GB - Reviewed by RITA - 12 October 2012
" Found the Staff very helpful , polite and ensured that I had not miss read any vital information. To provide a map would of benifit to those of us who are not familiar with the roads system . "
" Answered any quiries regarding travel directions and ensured that I was familiar with the operation of the car . "
LONDON, GB - Reviewed by CLIFF - 04 October 2012
" Easy website to book on. "
" Quick, polite and friendly pick-up. Explained forms to be completed. Took time to explain car ie. gears, spare wheel, ect., Quick, polite and friendly drop-off. Fine car. Look forward to coming again. "
JERSEY, GB - Reviewed by BARBARA - 02 October 2012
" Very Satisfactory experience with Auto Europe "
" Very good service and no hassle with Hertz CI "
MANCHESTER, GB - Reviewed by RUSSELL - 02 October 2012
" Excellent service and very easy to use, we were very happy with the car and will certainly use Auto Europe on our next trip. "
" Very professional and courteous staff and also very efficient. We were also upgraded from a Ford Focus to a Nissan Qashqai which was excellent. "
JERSEY, GB - Reviewed by CONALL - 02 October 2012
" Simple straightforward booking process. The terms and conditions say that a debit can not be used locally but a VISA debit can as it can have the excess blocked. Best value online. "
" Good service. The half tank of fuel that you must purchase is a rip off as it is impossible to use it up on a short stay "
LONDON, GB - Reviewed by COLIN - 16 September 2012
LONDON, GB - Reviewed by BERTIE - 14 September 2012
" Insurance of £30 per day a little excessive. "
MANCHESTER, GB - Reviewed by TONY - 14 September 2012
EAST MIDLANDS, GB - Reviewed by PADDY - 12 September 2012
" very happy with the service and will continue to use Europe for future hire. I have one objection. I have just received my bill and notice that I was charged for 6 days. The original agreement was for 5days. Please could you amend this and credit me accordingly. Thankyou again for your excellent service. "
" very good service. Just the amendment for the days of hire to sort out. "
LUTON, GB - Reviewed by MICHAEL - 12 September 2012
" The only blip was on returning the car the agent kept us waiting so long while he was dealing with other customers we had to leave without a confirmation that the vehicle was undamaged as we had to catch a flight and even after emailing them yesterday we still have no reply "
BRISTOL, GB - Reviewed by PETER - 10 September 2012
" Only problem was finding Enterprise as they are not based with the rest of the car rental companies at Bristol airport. Otherwise they were excellent. "
STANSTED, GB - Reviewed by JANE - 08 September 2012
" Excellent customer service with friendly, helpful staff "
LONDON, GB - Reviewed by JERRY - 06 September 2012
LUTON, GB - Reviewed by DEREK - 06 September 2012
STANSTED, GB - Reviewed by JOHN - 04 September 2012
" outragerous refuling costs - charge of £2.49 per litre for diesel + 20%vAT + 'service charge' to refil tank of £19.81 +VAT , which makes a total charge for 26.5 litres of diesel at a whopping £103 charge. THIS IS NOTHING SHORT OF ROBBERY. Hertz should be ashamed of themselves. Your country a shining light for Paralympics and olympics and then one car rental company destroys the wonderful weekend experience. "
LUTON, GB - Reviewed by SANDRA - 02 September 2012
" I tried to put petrol in the car and it was full to the top, the way it came to me I only used the car for short journeys I drve about 10 miles at the most. I ddi try and puyt petrol in but it wouldn't ake any and when I explaned this to the person who was looking at the car when I returned it he wouldn't accept that as an answer, he did eventually and said that it was ok, but If the tank was full and I tried to put the petrol in suely he should accept my word. If the car needed petrol I would have put it in even if it was only £5 as I know how important it is to bring the car back with a full tank for the next person to use. the car was nice and compfortable. "
MANCHESTER, GB - Reviewed by WILLIAM - 01 September 2012
" Have more compact size cars. I was downgraded to mini size. However I did but received a £20 voucher which compensated to a; degree. I would have preferred the car I ordered or the voucher credited to my card. , "
LIVERPOOL, GB - Reviewed by NIGEL - 29 August 2012
LONDON, GB - Reviewed by MICHAEL - 28 August 2012
" Car not ready for us when we got there. Long delay waiting for car. Staff not particularly apologetic. "
BIRMINGHAM, GB - Reviewed by SHEILA - 27 August 2012
" Needed information from staff and they were extremely helpful "
BIRMINGHAM, GB - Reviewed by SARAH - 27 August 2012
" Very friendly and helpful staff, much better than previous experiences with other car hire companies. "
BRISTOL, GB - Reviewed by ANDREW - 21 August 2012
" You are not always the cheapest, but are quite often. I always book mthe cheapest deal I can get. I like that when I've paid, I don't have to worry about much after. "
" Guy on the desk very effecient & pleasant. "
EAST MIDLANDS, GB - Reviewed by REDMOND - 21 August 2012
" Excellent and helpful staff "
PRESTWICK, GB - Reviewed by EDMOND - 15 August 2012
" Excellent service, thank you. "
BIRMINGHAM, GB - Reviewed by JOHNNY - 15 August 2012
" Easy to use, easy to navigate and I have used it in the past and will so again. "
" Extremely friendly and efficient staff on the desk. I appreciated being offered an upgrade to a spotless car. I was on my way in minutes. "
BRISTOL, GB - Reviewed by RICKY - 15 August 2012
" Should stop trying to sell extra insurance cover so forcefully. "
BRISTOL, GB - Reviewed by BRENDAN - 14 August 2012
STANSTED, GB - Reviewed by TERENCE - 07 August 2012
LONDON, GB - Reviewed by FRANK - 03 August 2012
LONDON, GB - Reviewed by MICHAEL - 01 August 2012
" Service very good .staff very pleasant and helpful. "
PRESTWICK, GB - Reviewed by LIAM - 01 August 2012
BIRMINGHAM, GB - Reviewed by GARY - 30 July 2012
" easy to use and normally has best prices "
" staff member at pickup was great, friendly and efficient. Return was also fine. "
BIRMINGHAM, GB - Reviewed by MARCUS - 30 July 2012
" , "
" Very personal service at both collection and drop off points. "
LUTON, GB - Reviewed by DENIS - 29 July 2012
" You should be easier to find. Was not told that any company could be supplying car. "
EDINBURGH, GB - Reviewed by SEAN - 26 July 2012
" good service good price "
" good service no problems "
LONDON, GB - Reviewed by PATRICK - 23 July 2012
BRISTOL, GB - Reviewed by DES - 20 July 2012
" Great choice of cars at collection, pity the inside of the windscreen was not cleaned before we were given it. Otherwise everything was great. Thank you. "
BRISTOL, GB - Reviewed by ANTHONY - 15 July 2012
LONDON, GB - Reviewed by DOROTHY - 14 July 2012
" Everything was great except the wait of 25 minutes for the bus back to the terminall, then there was not enough room for everybody. "
LUTON, GB - Reviewed by PATRICK - 11 July 2012
PRESTWICK, GB - Reviewed by CAROLE - 11 July 2012
" Great Service. Makes choosing a car rental company so easy. "
" Efficient, Polite no complaints at all. "
BIRMINGHAM, GB - Reviewed by FINTAN - 10 July 2012
STANSTED, GB - Reviewed by CHERYL - 10 July 2012
" Excellent service, easy user friendly webbsite, you got exactly what you payed for no forced extras! I will definitely be useing you again in the near future. Some sort of loyalty scheme would be a good idea. "
" It was a a surpriseingly pleasant experience!. The girl assistant on the Enterprise desk was extremely pleasant helpfull friendly and proffesional. She made the whole thing very easy.Because of her attitude we both commented that it was the best experience of hireing a car we have ever had!! "
STANSTED, GB - Reviewed by PETER - 07 July 2012
" No problems, will use Auto Europe again. I like the fact that you use the premier vendors which are on the airport and know which vendor is selected before I confirm the booking. "
" No problems at all, got the car I expected which was relatively new, clean and comfortable and no hassle from the staff. Would have preferred a diesel, might be an idea to be able to specify this at order time. "
LUTON, GB - Reviewed by LIAM - 05 July 2012
STANSTED, GB - Reviewed by MAUREEN - 04 July 2012
" The price was excellant and trouble FREE "
" The Staff where very helpful and curtious "
BIRMINGHAM, GB - Reviewed by THOMAS - 03 July 2012
LONDON, GB - Reviewed by AIDAN - 03 July 2012
" Very happy and price was good. "
" Car was perfect but they tried to flog me additional insurance even though I already had it through Autoeurope ! "
BRISTOL, GB - Reviewed by ABIGAIL - 03 July 2012
" The girl I dealt with (blonde hair) was extremely nice and helpful. I was travelling alone with a toddler and she was cheerful and patient. I would recommend a drop off to the airport in bad weather conditions. On our return it was raining heavily and the walk to the airport with cases, buggy and toddler was not ideal. "
LONDON, GB - Reviewed by FIONA - 03 July 2012
" Enterprise had very good staff and were very quick at getting us sorted. Our only problem was initially knowing where to go to get shuttle bus to rental area as no visible signs in Heathrow to direct you. "
EDINBURGH, GB - Reviewed by PADRAIG - 03 July 2012
" Staff were extremely helpful and friendly "
LONDON, GB - Reviewed by ROBERT - 02 July 2012
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